12 Office And Operations Manager Resume Examples

Five Key Resume Tips For Writing An Office And Operations Manager Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Office Supplies, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Choose From 10+ Customizable Office And Operations Manager Resume templates

Zippia allows you to choose from different easy-to-use Office And Operations Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Office And Operations Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Beverly Harrison
Office And Operations Manager
Contact Information
Virginia Beach, VA
(570) 555-9586
bharrison@example.com
Skills
  • Loan Applications
  • Logistics
  • Direct Reports
  • Business Development
  • Executive Management
  • New Procedures
  • Additional Documentation
  • Quickbooks
  • Flood Certifications
  • Underwriting Guidelines
 
 
Employment History
Office And Operations Manager2013 - Present
Liberty Tax
Virginia Beach, VA
  • Devised the spreadsheet packages, financial statements and tax filings.
  • Managed accounts payable and accounts receivable using QuickBooks.
  • Developed guidelines for FINTEL corrections and procedures when Intelligence standards or guidelines aren t met.
  • Started and built commercial property service company Business Development Customer Service Full Charge Operations and Financials
Office Manager Of Human Resources2008 - 2013
AT&T
San Antonio, TX
  • Managed the communications, special event coordination, operations management, executive administration, human resources, and regulatory compliance.
  • Job analysis was completed in one month (deadline was three) and the Procedures Manual within the two-month deadline.
  • Position required an understanding of Federal and State compliance in accordance to FMLA, ADA, Workers' Compensation and EEOC.
  • Managed Workforce Planning process for CFO organization.
Executive Administrative Assistant2007 - 2008
Kelly Services
Memphis, TN
  • Performed proofreading, typing and scheduling meetings as needed.
  • Compiled confidential information regarding Sex Offenders.
  • Coordinated trade show logistics such as room reservations, verifying attendance lists, editing agendas.
  • Prepared travel arrangements and expense reports utilizing Concur and SAP.
Loan Processor2005 - 2007
Wells Fargo
West Des Moines, IA
  • Help build relationships with the dealers and provide great customer service.
  • Contacted local and international Clients to obtain documents needed to process loan applications.
  • Reviewed and audited the complete portfolio of all loan applications, customer profiles, payments and record.
  • Completed intensive mortgage-closer training program VA, FHA, and Conventional loans.
Education
Bachelor's Degree of Business2002 - 2005
Western Washington University
Bellingham, WA
 
 
David Jones
Office And Operations Manager
Contact Info
New York, NY
(440) 555-4799
djones@example.com
Skills
Procedures
Company Policies
Direct Reports
Medical Records
Safety Meetings
Project Management
Market Research
Physical Inventory
Administrative Tasks
Project Coordination
Employment History
Office And Operations Manager2016 - Present
Adecco Staffing, USANew York, NY
  • Use existing procedures and facts to solve routine problems or conduct routine analyses.
  • Managed the recruiting, staffing and human resources needs of numerous corporate clients.
  • Project management specialist for improvement of software engineering project process areas consistent with PMI best practices and CMMI implementation.
  • Developed and implemented Key Performance Indicators to track critical processes and monitor department performance.
Coordinator/Executive Assistant2014 - 2016
Adecco Staffing, USANew York, NY
  • Screened emails & all incoming calls, managed calendar, scheduled conference calls for VP.
  • Created innovative PowerPoint presentations, incorporating all software packages.
  • Used software Excel, Word, PowerPoint, Publisher, Access, Outlook, Lotus Notes, Explorer, Premier.
  • Use USVerify daily for HR and verification of applicants
  • Managed invoicing and billing processes, assisted payroll with timecards/accounting, A/P, A/
  • Managed complex schedules for President and CEO, to include: meetings, conference calls, travel schedules and more.
Project Coordinator2013 - 2014
IBMArmonk, NY
  • Project management, successful projects include deployment program for standardized platform.
  • Monitored the day-to-day progress of the project and provided daily updates to the project management team.
Logistics Coordinator2010 - 2013
NordstromKing of Prussia, PA
  • Conducted periodic accuracy assessments and semi-annual physical inventory.
  • Translated business needs and priorities into actionable logistics strategies.
  • Provide a high level of customer service.
  • Learned what metrics on the Logistics Scorecard represented and how to calculate a variety of these metrics.
Education
Bachelor's Degree of Business2002 - 2005
Pennsylvania State UniversityMain, PA
 
 
Jacob Shaw
Office And Operations Manager
Bloomington, IL
(890) 555-0446
jshaw@example.com
Experience
Office And Operations Manager2019 - Present
State FarmBloomington, IL
  • Establish customer relationships and follow up with customers, as needed.
  • Acquired 60 new customers quarterly through direct marketing and community networking events.
  • Worked on project management with regular report-outs to senior leadership.
Business Office Manager2016 - 2019
C.H. RobinsonChicago, IL
  • Crossed trained in Medical Records for data entry, and ADR requests.
  • Prepared Income Statements, Balance Sheets in a dynamic retrieval for the GL system on a monthly basis.
  • Develop Project structures and set up in Cost Point Accounting System.
  • Assist owner in managing general day-to-day operations, including customer service.
  • Managed the customer service department, monitoring incoming Hospital calls for customer relations.
Accounts Receivable Supervisor2006 - 2016
C.H. RobinsonChicago, IL
  • Conducted internal/external balance sheets, internal/external marketing projections, as well as invoicing and collection processes for clients.
  • Prepared debt repayment schedules for all customers.
  • Instituted follow-up procedures for delinquent accounts.
  • Establish guidelines for reducing DSO, including credit limits, collection procedures and approval levels for management.
Accounts Receivable Clerk2004 - 2006
C.H. RobinsonChicago, IL
  • Prepared debt repayment schedules for all customers.
  • Set up new customers for escrow accounts.
  • Provide a high level of customer service to both internal and external customers to secure timely payment for outstanding invoices.
  • Received vendor invoices and reviewed for proper approval in accordance to company policy.
Skills
Corporate OfficeProceduresBusiness DevelopmentFacilityRevenue CycleComputer SystemLogisticsBusiness OfficeSarbanes-OxleyJob Sites
Education
Some College Courses In Accounting2004 - 2004
DePaul UniversityChicago, IL
 
 
Juan Hunter
Office And Operations Manager
Employment History
Office And Operations Manager2015 - Present
Jackson HewittChicago, IL
  • Recommend additional products and services and resolved customer complaints
  • Experienced in Human Resources operations including workers compensation, FMLA, and group insurance benefits.
  • Maintained the human resources database, processed and tracked all paid time off.
  • Managed the overall risk and control environment within the financial centers as well as providing operational support and oversight.
Office Manager Of Human Resources2005 - 2015
AT&TChicago, IL
  • Managed human resources operations, coordinated and scheduled orientations, ADP payroll and people-soft data entry.
  • Acted as lead labor relations resource to senior management in interpretation of current CWA labor contract.
  • Trained subordinates on office procedures, customer service initiatives, telephone techniques and Office etiquette.
  • Serve as point of contact for Human Resources for appraisals and merit award comp.
Executive Assistant1997 - 2005
CitiHagerstown, MD
  • Interact with the Executive Management Assistants of the company for coordination and scheduling Prepare spreadsheets and presentations.
  • Assisted with special projects (i.e.
  • Screen telephone calls and determine which can be handled by other areas in the bank.
  • Performed special project assignments as directed.
Recruiting Coordinator1995 - 1997
NewsLynchburg, VA
  • Delivered excellent customer service while representing Zynga.
  • Prescreened, negotiated salaries/payrates, developed and maintained relationships with hiring managers and potential candidates.
  • Worked directly with hiring managers to help determine staffing needs, writing job descriptions, and extending offers of employment.
Education
Bachelor's Degree In Business1987 - 1990
Liberty UniversityLynchburg, VA
 
 
Contact Information
Chicago, IL
(590) 555-1219
jhunter@example.com
Skills
Incentive Programs
Confidential Information
Telephone Calls
Facilities Management
Recruitment Process
Special Projects
Communication
Purchase Orders
Financial Statements
Customer Service
 
 
Emma Gonzales
Office And Operations Manager
Chicago, IL
(810) 555-0832
egonzales@example.com
Skills
Word ProcessingMedical RecordsStaff MembersExecutive OfficeData EntryPerformance ManagementAdministrative OperationsExecutive SupportBalance SheetPersonnel Files
 
 
Employment History
Office And Operations Manager2017 - Present
University of Illinois at ChicagoChicago, IL
  • Conduct and lead staff meetings to ensure good communication within the branches.
  • Provide input to the marketing plan; identify potential growth markets and opportunities for business development; produce advertising materials.
  • Monitor GM sites staffed with QEK employees to ensure customer goals and metrics were met or exceeded.
  • Develop and modify PowerPoint presentations for monthly and quarterly meetings.
  • Created the new physician directory and referral program available to the public via the internet.
  • Established and implemented new policies and procedures for improved efficiencies, resulting in $100K savings for the Company.
Coordinator/Executive Assistant2013 - 2017
University of Illinois at ChicagoChicago, IL
  • Assisted Human Resources team with payroll, new hires and training coordination
  • Provided high level executive support to a Senior Vice President and three Vice Presidents.
Office Administrator2012 - 2013
ManpowerGroupChicago, IL
  • State Farm Insurance - Customer Service Agent.
  • Secured information by completing database backups.
  • Provided database management for an Access based system.
Accounts Receivable Clerk2008 - 2012
C.H. RobinsonOakbrook Terrace, IL
  • Communicated with over 300 customer accounts weekly through various mediums addressing all account issues.
  • Analyzed rate discrepancies Corrected and requested revised paperwork Invoiced out aging receivables Located and attached paperwork to correct loads within computer system
  • Selected by upper management within ourdepartment and on corporate levels to assist on several special projects to research and resolvediscrepancies.
  • Use Internet to review and print Purchase Orders on customer's web site for auto pay invoicing.
Education
Some College Courses of Accounting2008 - 2008
DeVry UniversityOakbrook Terrace, IL
 
 
Beverly Harrison
Office And Operations Manager
Contact Information
Virginia Beach, VA
(570) 555-9586
bharrison@example.com
Skills
  • Loan Applications
  • Logistics
  • Direct Reports
  • Business Development
  • Executive Management
  • New Procedures
  • Additional Documentation
  • Quickbooks
  • Flood Certifications
  • Underwriting Guidelines
 
 
Employment History
Office And Operations Manager2013 - Present
Liberty Tax
Virginia Beach, VA
  • Devised the spreadsheet packages, financial statements and tax filings.
  • Managed accounts payable and accounts receivable using QuickBooks.
  • Developed guidelines for FINTEL corrections and procedures when Intelligence standards or guidelines aren t met.
  • Started and built commercial property service company Business Development Customer Service Full Charge Operations and Financials
Office Manager Of Human Resources2008 - 2013
AT&T
San Antonio, TX
  • Managed the communications, special event coordination, operations management, executive administration, human resources, and regulatory compliance.
  • Job analysis was completed in one month (deadline was three) and the Procedures Manual within the two-month deadline.
  • Position required an understanding of Federal and State compliance in accordance to FMLA, ADA, Workers' Compensation and EEOC.
  • Managed Workforce Planning process for CFO organization.
Executive Administrative Assistant2007 - 2008
Kelly Services
Memphis, TN
  • Performed proofreading, typing and scheduling meetings as needed.
  • Compiled confidential information regarding Sex Offenders.
  • Coordinated trade show logistics such as room reservations, verifying attendance lists, editing agendas.
  • Prepared travel arrangements and expense reports utilizing Concur and SAP.
Loan Processor2005 - 2007
Wells Fargo
West Des Moines, IA
  • Help build relationships with the dealers and provide great customer service.
  • Contacted local and international Clients to obtain documents needed to process loan applications.
  • Reviewed and audited the complete portfolio of all loan applications, customer profiles, payments and record.
  • Completed intensive mortgage-closer training program VA, FHA, and Conventional loans.
Education
Bachelor's Degree of Business2002 - 2005
Western Washington University
Bellingham, WA
 
 
David Jones
Office And Operations Manager
Contact Info
New York, NY
(440) 555-4799
djones@example.com
Skills
Procedures
Company Policies
Direct Reports
Medical Records
Safety Meetings
Project Management
Market Research
Physical Inventory
Administrative Tasks
Project Coordination
Employment History
Office And Operations Manager2016 - Present
Adecco Staffing, USANew York, NY
  • Use existing procedures and facts to solve routine problems or conduct routine analyses.
  • Managed the recruiting, staffing and human resources needs of numerous corporate clients.
  • Project management specialist for improvement of software engineering project process areas consistent with PMI best practices and CMMI implementation.
  • Developed and implemented Key Performance Indicators to track critical processes and monitor department performance.
Coordinator/Executive Assistant2014 - 2016
Adecco Staffing, USANew York, NY
  • Screened emails & all incoming calls, managed calendar, scheduled conference calls for VP.
  • Created innovative PowerPoint presentations, incorporating all software packages.
  • Used software Excel, Word, PowerPoint, Publisher, Access, Outlook, Lotus Notes, Explorer, Premier.
  • Use USVerify daily for HR and verification of applicants
  • Managed invoicing and billing processes, assisted payroll with timecards/accounting, A/P, A/
  • Managed complex schedules for President and CEO, to include: meetings, conference calls, travel schedules and more.
Project Coordinator2013 - 2014
IBMArmonk, NY
  • Project management, successful projects include deployment program for standardized platform.
  • Monitored the day-to-day progress of the project and provided daily updates to the project management team.
Logistics Coordinator2010 - 2013
NordstromKing of Prussia, PA
  • Conducted periodic accuracy assessments and semi-annual physical inventory.
  • Translated business needs and priorities into actionable logistics strategies.
  • Provide a high level of customer service.
  • Learned what metrics on the Logistics Scorecard represented and how to calculate a variety of these metrics.
Education
Bachelor's Degree of Business2002 - 2005
Pennsylvania State UniversityMain, PA
 

What Should Be Included In An Office And Operations Manager Resume

1

1. Add Contact Information To Your Office And Operations Manager Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Office And Operations Manager Resume Contact Information Example #1
JANE MOORE
Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors
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Office And Operations Manager Resume Relevant Education Example #1
Bachelor's Degree In Business 2014 - 2016
Western Washington University Bellingham, WA
Office And Operations Manager Resume Relevant Education Example #2
Bachelor's Degree In Business 2014 - 2016
Pennsylvania State University Main, PA
3

3. Next, Create An Office And Operations Manager Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for an Office And Operations Manager
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Office And Operations Manager Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Office Manager/Administrative Assistant
Rooms To Go
  • Dedicated solely to Merck's West Point facility.
  • Communicated all OSHA activities through reporting monthly and yearly.
  • Created PowerPoint presentations tailored for individual customer meetings as well as larger annual meetings, etc.
  • Generated customer sales orders, invoicing and credit memos, FedEx shipping and common carrier labeling.
  • Processed, tracked and replied to Idea Center Website submissions for new medical devices or procedures.

Work History Example # 2
Executive Secretary
Nationwide Mutual Insurance ...
  • Processed service requests for facility services, property management, telecommunications, etc.
  • Maintained database for business gift inventory and distribution.
  • Provided administrative support to the SVP.
  • Selected to serve as the Property Product representative for the employee engagement committee (A VOICE) designed by department SVP.
  • Compiled and ordered supplies for AVP team.

Work History Example # 3
Human Resources Administrative Assistant
The Home Depot
  • Ensured compliance in company policy and procedures, and legal requirements: including FMLA, ADA and FLSA.
  • Researched and reconciled payroll operations through active listening and professional communication in the Human Resources Department.
  • Used ATS and CRM software including Sales Force, Ultimate or Ultipro, Kronos Workforce Central and Applicant Stack.
  • Extracted data for reporting and analysis using SQL.
  • Processed, filed, and maintained documents, data, and materials including I-9 records.

Work History Example # 4
Executive Assistant
LAW OFFICES OF WINN SIMS
  • Recorded all subpoenas in Marriott's Law Manager System.
  • Maintained timekeeping system and payroll information on all employees and answered questions pertaining to benefits and vacations.
  • Prepared and processed bi-weekly Payroll using ADP, ensuring timeliness and accuracy.
  • Launched the administration of the CSU Chemistry Placement Exam by the department..
  • Developed and monitored social media sites using Facebook and Instagram daily.

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5

5. Highlight Your Office And Operations Manager Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your office and operations manager resume:

  1. Certified Professional - Human Resource (IPMA-CP)
  2. Certified Management Accountant (CMA)
  3. Master Project Manager (MPM)
  4. Certified Medical Administrative Assistant (CMAA)
  5. Certified Medical Office Manager (CMOM)
  6. Certified Professional, Life and Health Insurance Program (CPLHI)
  7. Certified Manager Certification (CM)
  8. Certified Security Supervision & Management (CSS)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021