What does an Office And Operations Manager do?

Office and Operations managers are tenured or experienced employees with a strong office administration and business operations background. They oversee office operations and ensure that the administrative team is working well. They are in charge of enforcing office policies and drafting new ones should the need arise. They ensure that office supplies never run out and that the office remains clean at all times. Office and operations managers are also assigned to oversee business operations. They manage the needs of the operations team. They also ensure that the department is running well to avoid any problems related to production.
Office and operations manager responsibilities
Here are examples of responsibilities from real office and operations manager resumes:
- Procure and manage project bonding as well as AIA invoicing.
- Manage a carrier network of home delivery and LTL carriers in accordance with customer requirements.
- Manage contracts, AIA billings, OSHA standards, and assist project managers with project close out documentation.
- Manage and monitor all LTL activities within the service center and serve as the point of contact for the LTL carriers.
- Revise inventory control in QuickBooks.
- Provide comprehensive oversight for administrative functions in conjunction with home office.
- Complete medical billing, including Medicaid and private insurance utilizing billing program.
- Update ISO procedures and handle new employee training.
- Maintain all necessary safety requirements to meet OSHA and ISO standards.
- Prepare sales reports and presentations base on sales analysis, including POS.
- Develop an understanding of the importance of POS systems, signage and locations.
- Prepare w-2's for yearend along with all end of year payroll reports.
- Prepare and update PowerPoint presentations and a variety of monthly reports (financial, staffing and performance indicators).
- Assist residents with application for Medicaid and complete re-determination form.
- Ensure logistics of products and prepare U.S. and country of origin documentation for international shipments.
Office and operations manager skills and personality traits
We calculated that 13% of Office And Operations Managers are proficient in Office Operations, Customer Service, and Office Procedures. They’re also known for soft skills such as Leadership skills, Management skills, and Problem-solving skills.
We break down the percentage of Office And Operations Managers that have these skills listed on their resume here:
- Office Operations, 13%
Cut operating costs and expenses by $500K+ by effectively integrating Texas office operations following acquisition of national firm.
- Customer Service, 11%
Developed standard order of operations to hold departments accountable to their part of providing outstanding customer service and increase overall profitability.
- Office Procedures, 10%
Managed office procedures, implemented procedures for employees and developed inventory control measures.
- Front Desk, 7%
Developed, wrote, and supervised implementation of property's first Front Desk, PBX, and Reservations Standard Operating Procedures manuals
- Financial Statements, 6%
Prepared general ledger entries, bank reconciliations, managed accrual accounts and prepared financial statements monthly.
- Human Resources, 6%
Formulated polices, managed daily operational activities, and planning use of materials and human resources towards maximum productivity.
"office operations," "customer service," and "office procedures" are among the most common skills that office and operations managers use at work. You can find even more office and operations manager responsibilities below, including:
Leadership skills. One of the key soft skills for an office and operations manager to have is leadership skills. You can see how this relates to what office and operations managers do because "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." Additionally, an office and operations manager resume shows how office and operations managers use leadership skills: "provide leadership in the development, implementation, coordination and evaluation of business operations. "
Problem-solving skills. Another skill that relates to the job responsibilities of office and operations managers is problem-solving skills. This skill is critical to many everyday office and operations manager duties, as "top executives need to identify and resolve issues within an organization." This example from a resume shows how this skill is used: "oversee office operations of small it solutions company. "
Time-management skills. For certain office and operations manager responsibilities to be completed, the job requires competence in "time-management skills." The day-to-day duties of an office and operations manager rely on this skill, as "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." For example, this snippet was taken directly from a resume about how this skill applies to what office and operations managers do: "key accomplishment: successfully helped owner decrease installation time which reduced customer complaints. "
Communication skills. Another common skill required for office and operations manager responsibilities is "communication skills." This skill comes up in the duties of office and operations managers all the time, as "top executives must be able to convey information clearly and persuasively." An excerpt from a real office and operations manager resume shows how this skill is central to what an office and operations manager does: "perform the daily office procedures/routines required for the efficient operation of the communications department. "
The three companies that hire the most office and operations managers are:
- Realogy
10 office and operations managers jobs
- D.A. Davidson Companies6 office and operations managers jobs
- Google5 office and operations managers jobs
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Office and operations manager vs. Assistant manager of operations
An assistant operations manager is responsible for supervising staff performance and operation processes under the guidance of an operations manager. The assistant operations manager ensures the efficiency and accuracy of project management to boost client satisfaction, drive revenues, and achieve the company's objectives and profitability goals. They also help with developing strategic procedures to increase productivity and identify business opportunities to build a strong company reputation. An assistant operations manager must have excellent communication and leadership skills, especially when meeting with existing and potential clients, close partnerships, and lead teams towards project goals.
There are some key differences in the responsibilities of each position. For example, office and operations manager responsibilities require skills like "office operations," "customer service," "office procedures," and "purchase orders." Meanwhile a typical assistant manager of operations has skills in areas such as "sales floor," "front end," "cash handling," and "store associates." This difference in skills reveals the differences in what each career does.
Assistant managers of operations really shine in the finance industry with an average salary of $65,818. Comparatively, office and operations managers tend to make the most money in the government industry with an average salary of $62,431.assistant managers of operations tend to reach similar levels of education than office and operations managers. In fact, assistant managers of operations are 0.8% less likely to graduate with a Master's Degree and 0.7% less likely to have a Doctoral Degree.Office and operations manager vs. General manager of operations
General managers of operations are employed to oversee the overall operations of businesses. Their responsibilities include the improvement of the efficiency of the operations and overall management. They coordinate the primary performance goals for direct reporting functions and set the strategies for the organization. It is their responsibility to communicate strategy as well as results to employees. They also engage with the corporate officers in the strategic planning and development of the organization or enterprise.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that office and operations manager responsibilities requires skills like "office operations," "office procedures," "purchase orders," and "powerpoint." But a general manager of operations might use other skills in their typical duties, such as, "develop team," "payroll," "continuous improvement," and "oversight."
General managers of operations earn similar levels of education than office and operations managers in general. They're 2.9% more likely to graduate with a Master's Degree and 0.7% less likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for Office And Operations Managers in the next 3-5 years?
Office and operations manager vs. Accountant and office manager
An accountant/office manager is responsible for monitoring the organization's accounting records and financial reports, analyzing statistical information, and managing payroll processes. Accountant/office managers must have excellent knowledge of accounting disciplines and principles to perform accounting duties and train accounting staff of the accounting operations, overseeing account receivables, conducting bank reconciliations, and responding to the staff's inquiries and concerns. An accountant/office manager must have excellent communication and leadership skills, helping the management develop practical accounting and financial approach, maintaining the stability of the organization's cash management.
The required skills of the two careers differ considerably. For example, office and operations managers are more likely to have skills like "front desk," "financial statements," "logistics," and "direct reports." But a accountant and office manager is more likely to have skills like "payroll tax returns," "reconciliations," "general ledger accounts," and "journal entries."
Accountant and office managers earn the best pay in the real estate industry, where they command an average salary of $59,443. Office and operations managers earn the highest pay from the government industry, with an average salary of $62,431.accountant and office managers typically earn similar educational levels compared to office and operations managers. Specifically, they're 0.6% less likely to graduate with a Master's Degree, and 0.8% less likely to earn a Doctoral Degree.Office and operations manager vs. Business manager
A business manager is responsible for directing the overall operations of the company, ensuring that all employees do their tasks efficiently and accurately. Business managers' duties include developing strategic solutions, evaluating employees' performance, identifying business opportunities to grow, monitoring the company's expenses to meet its budget goals, implementing techniques to boost the company's revenue and profitability, and adhering to the company's legal policies and procedures. A business manager must have excellent leadership and interpersonal skills to supervise daily operations.
Types of office and operations manager
Updated January 8, 2025