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What does an Office And Operations Manager do?

Updated January 8, 2025
8 min read
Quoted Expert
Eric Olsen
What does an Office And Operations Manager do

Office and Operations managers are tenured or experienced employees with a strong office administration and business operations background. They oversee office operations and ensure that the administrative team is working well. They are in charge of enforcing office policies and drafting new ones should the need arise. They ensure that office supplies never run out and that the office remains clean at all times. Office and operations managers are also assigned to oversee business operations. They manage the needs of the operations team. They also ensure that the department is running well to avoid any problems related to production.

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Office and operations manager responsibilities

Here are examples of responsibilities from real office and operations manager resumes:

  • Procure and manage project bonding as well as AIA invoicing.
  • Manage a carrier network of home delivery and LTL carriers in accordance with customer requirements.
  • Manage contracts, AIA billings, OSHA standards, and assist project managers with project close out documentation.
  • Manage and monitor all LTL activities within the service center and serve as the point of contact for the LTL carriers.
  • Revise inventory control in QuickBooks.
  • Provide comprehensive oversight for administrative functions in conjunction with home office.
  • Complete medical billing, including Medicaid and private insurance utilizing billing program.
  • Update ISO procedures and handle new employee training.
  • Maintain all necessary safety requirements to meet OSHA and ISO standards.
  • Prepare sales reports and presentations base on sales analysis, including POS.
  • Develop an understanding of the importance of POS systems, signage and locations.
  • Prepare w-2's for yearend along with all end of year payroll reports.
  • Prepare and update PowerPoint presentations and a variety of monthly reports (financial, staffing and performance indicators).
  • Assist residents with application for Medicaid and complete re-determination form.
  • Ensure logistics of products and prepare U.S. and country of origin documentation for international shipments.

Office and operations manager skills and personality traits

We calculated that 13% of Office And Operations Managers are proficient in Office Operations, Customer Service, and Office Procedures. They’re also known for soft skills such as Leadership skills, Management skills, and Problem-solving skills.

We break down the percentage of Office And Operations Managers that have these skills listed on their resume here:

  • Office Operations, 13%

    Cut operating costs and expenses by $500K+ by effectively integrating Texas office operations following acquisition of national firm.

  • Customer Service, 11%

    Developed standard order of operations to hold departments accountable to their part of providing outstanding customer service and increase overall profitability.

  • Office Procedures, 10%

    Managed office procedures, implemented procedures for employees and developed inventory control measures.

  • Front Desk, 7%

    Developed, wrote, and supervised implementation of property's first Front Desk, PBX, and Reservations Standard Operating Procedures manuals

  • Financial Statements, 6%

    Prepared general ledger entries, bank reconciliations, managed accrual accounts and prepared financial statements monthly.

  • Human Resources, 6%

    Formulated polices, managed daily operational activities, and planning use of materials and human resources towards maximum productivity.

"office operations," "customer service," and "office procedures" are among the most common skills that office and operations managers use at work. You can find even more office and operations manager responsibilities below, including:

Leadership skills. One of the key soft skills for an office and operations manager to have is leadership skills. You can see how this relates to what office and operations managers do because "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." Additionally, an office and operations manager resume shows how office and operations managers use leadership skills: "provide leadership in the development, implementation, coordination and evaluation of business operations. "

Problem-solving skills. Another skill that relates to the job responsibilities of office and operations managers is problem-solving skills. This skill is critical to many everyday office and operations manager duties, as "top executives need to identify and resolve issues within an organization." This example from a resume shows how this skill is used: "oversee office operations of small it solutions company. "

Time-management skills. For certain office and operations manager responsibilities to be completed, the job requires competence in "time-management skills." The day-to-day duties of an office and operations manager rely on this skill, as "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." For example, this snippet was taken directly from a resume about how this skill applies to what office and operations managers do: "key accomplishment: successfully helped owner decrease installation time which reduced customer complaints. "

Communication skills. Another common skill required for office and operations manager responsibilities is "communication skills." This skill comes up in the duties of office and operations managers all the time, as "top executives must be able to convey information clearly and persuasively." An excerpt from a real office and operations manager resume shows how this skill is central to what an office and operations manager does: "perform the daily office procedures/routines required for the efficient operation of the communications department. "

All office and operations manager skills

The three companies that hire the most office and operations managers are:

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Compare different office and operations managers

Office and operations manager vs. Assistant manager of operations

An assistant operations manager is responsible for supervising staff performance and operation processes under the guidance of an operations manager. The assistant operations manager ensures the efficiency and accuracy of project management to boost client satisfaction, drive revenues, and achieve the company's objectives and profitability goals. They also help with developing strategic procedures to increase productivity and identify business opportunities to build a strong company reputation. An assistant operations manager must have excellent communication and leadership skills, especially when meeting with existing and potential clients, close partnerships, and lead teams towards project goals.

We looked at the average office and operations manager salary and compared it with the wages of an assistant manager of operations. Generally speaking, assistant managers of operations are paid $1,102 lower than office and operations managers per year.While the two careers have a salary gap, they share some of the same responsibilities. Employees in both office and operations manager and assistant manager of operations positions are skilled in front desk, financial statements, and human resources.

There are some key differences in the responsibilities of each position. For example, office and operations manager responsibilities require skills like "office operations," "customer service," "office procedures," and "purchase orders." Meanwhile a typical assistant manager of operations has skills in areas such as "sales floor," "front end," "cash handling," and "store associates." This difference in skills reveals the differences in what each career does.

Assistant managers of operations really shine in the finance industry with an average salary of $65,818. Comparatively, office and operations managers tend to make the most money in the government industry with an average salary of $62,431.assistant managers of operations tend to reach similar levels of education than office and operations managers. In fact, assistant managers of operations are 0.8% less likely to graduate with a Master's Degree and 0.7% less likely to have a Doctoral Degree.

Office and operations manager vs. General manager of operations

General managers of operations are employed to oversee the overall operations of businesses. Their responsibilities include the improvement of the efficiency of the operations and overall management. They coordinate the primary performance goals for direct reporting functions and set the strategies for the organization. It is their responsibility to communicate strategy as well as results to employees. They also engage with the corporate officers in the strategic planning and development of the organization or enterprise.

General manager of operations positions earn higher pay than office and operations manager roles. They earn a $32,752 higher salary than office and operations managers per year.Only some things about these jobs are the same. Take their skills, for example. Office and operations managers and general managers of operations both require similar skills like "customer service," "front desk," and "financial statements" to carry out their responsibilities.

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that office and operations manager responsibilities requires skills like "office operations," "office procedures," "purchase orders," and "powerpoint." But a general manager of operations might use other skills in their typical duties, such as, "develop team," "payroll," "continuous improvement," and "oversight."

General managers of operations earn similar levels of education than office and operations managers in general. They're 2.9% more likely to graduate with a Master's Degree and 0.7% less likely to earn a Doctoral Degree.

What technology do you think will become more important and prevalent for Office And Operations Managers in the next 3-5 years?

Eric OlsenEric Olsen LinkedIn Profile

Professor, Industrial Technology and Packaging, Orfalea College of Business

We are doubling down on what we call "digital fabrication." Most manufacturing technologies we deal with now have a growing digital component that our students need to understand and be competent in. Of course, that means current hot exotics like additive manufacturing, but our students need to look at any process and realize there is probably a digitally enhanced path forward.

Office and operations manager vs. Accountant and office manager

An accountant/office manager is responsible for monitoring the organization's accounting records and financial reports, analyzing statistical information, and managing payroll processes. Accountant/office managers must have excellent knowledge of accounting disciplines and principles to perform accounting duties and train accounting staff of the accounting operations, overseeing account receivables, conducting bank reconciliations, and responding to the staff's inquiries and concerns. An accountant/office manager must have excellent communication and leadership skills, helping the management develop practical accounting and financial approach, maintaining the stability of the organization's cash management.

An average accountant and office manager eans a lower salary compared to the average salary of office and operations managers. The difference in salaries amounts to accountant and office managers earning a $5,553 lower average salary than office and operations managers.Using the responsibilities included on office and operations managers and accountant and office managers resumes, we found that both professions have similar skill requirements, such as "office operations," "customer service," and "office procedures.rdquo;

The required skills of the two careers differ considerably. For example, office and operations managers are more likely to have skills like "front desk," "financial statements," "logistics," and "direct reports." But a accountant and office manager is more likely to have skills like "payroll tax returns," "reconciliations," "general ledger accounts," and "journal entries."

Accountant and office managers earn the best pay in the real estate industry, where they command an average salary of $59,443. Office and operations managers earn the highest pay from the government industry, with an average salary of $62,431.accountant and office managers typically earn similar educational levels compared to office and operations managers. Specifically, they're 0.6% less likely to graduate with a Master's Degree, and 0.8% less likely to earn a Doctoral Degree.

Office and operations manager vs. Business manager

A business manager is responsible for directing the overall operations of the company, ensuring that all employees do their tasks efficiently and accurately. Business managers' duties include developing strategic solutions, evaluating employees' performance, identifying business opportunities to grow, monitoring the company's expenses to meet its budget goals, implementing techniques to boost the company's revenue and profitability, and adhering to the company's legal policies and procedures. A business manager must have excellent leadership and interpersonal skills to supervise daily operations.

Business managers typically earn higher pay than office and operations managers. On average, business managers earn a $26,428 higher salary per year.While their salaries may vary, office and operations managers and business managers both use similar skills to perform their duties. Resumes from both professions include skills like "office operations," "customer service," and "human resources. "Each job also requires different skills to carry out their responsibilities. An office and operations manager uses "office procedures," "front desk," "financial statements," and "purchase orders." Business managers are more likely to have duties that require skills in "project management," "payroll taxes," "business plan," and "business management. "business managers enjoy the best pay in the technology industry, with an average salary of $98,577. For comparison, office and operations managers earn the highest salary in the government industry.business managers reach similar levels of education compared to office and operations managers, in general. The difference is that they're 4.9% more likely to earn a Master's Degree, and 0.1% less likely to graduate with a Doctoral Degree.

Types of office and operations manager

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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