Office assistant and customer service demographics and statistics in the US
Office assistant and customer service demographics research summary. Zippia estimates office assistant and customer service demographics and statistics in the United States by using a database of 30 million profiles. Our office assistant and customer service estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about office assistant and customer services after extensive research and analysis:
- There are over 697,654 office assistant and customer services currently employed in the United States.
- 82.6% of all office assistant and customer services are women, while 17.4% are men.
- The average office assistant and customer service age is 40 years old.
- The most common ethnicity of office assistant and customer services is White (54.3%), followed by Hispanic or Latino (21.8%), Black or African American (10.9%) and Asian (6.9%).
- In 2022, women earned 97% of what men earned.
- 7% of all office assistant and customer services are LGBT.
- Office assistant and customer services are 61% more likely to work at private companies in comparison to public companies.
On this page
Office assistant and customer service demographics by:
Office assistant and customer service gender statistics
82.6% of office assistant and customer services are women and 17.4% of office assistant and customer services are men.
- Female, 82.6%
- Male, 17.4%
Office assistant and customer service gender ratio
| Gender | Percentages |
|---|---|
| Female | 82.6% |
| Male | 17.4% |
Office assistant and customer service gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$32,624
Female income
$31,787
Office assistant and customer service gender ratio over time
This data breaks down the percentage of men and women in office assistant and customer service positions over time. Currently, 82.6% of office assistant and customer services are female.
Office assistant and customer service gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 16.34% | 83.66% |
| 2011 | 16.25% | 83.75% |
| 2012 | 17.22% | 82.78% |
| 2013 | 17.51% | 82.49% |
| 2014 | 17.84% | 82.16% |
| 2015 | 17.76% | 82.24% |
| 2016 | 18.14% | 81.86% |
| 2017 | 18.43% | 81.57% |
| 2018 | 17.56% | 82.44% |
| 2019 | 17.27% | 82.73% |
| 2020 | 17.69% | 82.31% |
| 2021 | 17.44% | 82.56% |
Office assistant and customer service related jobs gender ratio
We compared office assistant and customer services with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Office Assistant And Customer Service | 17% | 83% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Office assistant and customer service demographics by race
The most common ethnicity among office assistant and customer services is White, which makes up 54.3% of all office assistant and customer services. Comparatively, 21.8% of office assistant and customer services are Hispanic or Latino and 10.9% of office assistant and customer services are Black or African American.
- White, 54.3%
- Hispanic or Latino, 21.8%
- Black or African American, 10.9%
- Asian, 6.9%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.7%
Office assistant and customer service race
| Office assistant and customer service race | Percentages |
|---|---|
| White | 54.3% |
| Hispanic or Latino | 21.8% |
| Black or African American | 10.9% |
| Asian | 6.9% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.7% |
Office assistant and customer service race and ethnicity over time
See how office assistant and customer service racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Office assistant and customer service race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 61.70% | 11.13% | 6.17% | 17.88% |
| 2011 | 61.42% | 11.42% | 6.31% | 17.75% |
| 2012 | 60.62% | 11.30% | 6.12% | 18.61% |
| 2013 | 60.97% | 11.13% | 6.28% | 18.28% |
| 2014 | 60.35% | 11.07% | 6.59% | 18.47% |
| 2015 | 59.73% | 10.82% | 6.38% | 19.58% |
| 2016 | 58.85% | 11.31% | 6.62% | 19.48% |
| 2017 | 59.76% | 10.73% | 6.59% | 19.30% |
| 2018 | 59.58% | 10.31% | 6.76% | 19.68% |
| 2019 | 59.18% | 10.50% | 6.56% | 20.20% |
| 2020 | 56.62% | 9.90% | 6.71% | 20.81% |
| 2021 | 54.30% | 10.87% | 6.88% | 21.83% |
Office assistant and customer service wage gap by race
According to our data, asian office assistant and customer services have the highest average salary compared to other ethnicities. Black or african american office assistant and customer services have the lowest average salary at $32,372.
| Ethnicity | Salary |
|---|---|
| Unknown | $32,405 |
| White | $32,666 |
| Black or African American | $32,372 |
| Asian | $33,082 |
| Hispanic or Latino | $32,597 |
Average office assistant and customer service age
See how the average age of office assistant and customer services varies based on ethnicity and gender.
Male
Female
Office assistant and customer service age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Office assistant and customer service age breakdown
The average age of office assistant and customer services is 40+ years years old, representing 49% of the office assistant and customer service population.
Office assistant and customer service age breakdown
| Office Assistant And Customer Service Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Office assistant and customer service educational attainment
The most common degree for office assistant and customer services is bachelor's degree, with 34% of office assistant and customer services earning that degree. The second and third most common degree levels are high school diploma degree at 26% and high school diploma degree at 25%.
- Bachelor's, 34%
- High School Diploma, 26%
- Associate, 25%
- Diploma, 7%
- Other Degrees, 8%
Office assistant and customer services by degree level
| Office assistant and customer service degree | Percentages |
|---|---|
| Bachelor's | 34% |
| High School Diploma | 26% |
| Associate | 25% |
| Diploma | 7% |
| Other Degrees | 8% |
Office assistant and customer service jobs you might like
Office assistant and customer service wage gap by degree level
According to the data, office assistant and customer services with a Master's degree earn more than those without, at $35,206 annually. With a Bachelor's degree, office assistant and customer services earn a median annual income of $34,200 compared to $31,974 for office assistant and customer services with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $35,206 |
| High School Diploma or Less | $31,187 |
| Bachelor's Degree | $34,200 |
| Some College/ Associate Degree | $31,974 |
Office assistant and customer service employment statistics
Most office assistant and customer services work for a private in the retail industry.
Company size where office assistant and customer services work
Below, you can see the size of companies where office assistant and customer services work.
Office assistant and customer service jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 11% |
| 100 - 500 employees | 14% |
| 500 - 1,000 employees | 8% |
| 1,000 - 10,000 employees | 26% |
| > 10,000 employees | 37% |
Office assistant and customer service jobs by company type
Employees with the office assistant and customer service job title have their preferences when it comes to working for a company. For instance, most office assistant and customer services prefer to work at private companies over public companies.
Office assistant and customer service jobs by sector
| Company type | Percentages |
|---|---|
| Education | 5% |
| Public | 30% |
| Private | 61% |
| Government | 4% |
Office assistant and customer service jobs by industry
The most common industries for office assistant and customer services are retail, professional and manufacturing.
Office assistant and customer service industry statistics
| Industry | Percentages |
|---|---|
| Retail | 28% |
| Fortune 500 | 16% |
| Professional | 12% |
| Manufacturing | 6% |
| Health Care | 5% |
| Finance | 5% |
| Education | 5% |
| Government | 3% |
| Insurance | 3% |
| Technology | 3% |
| Media | 2% |
| Transportation | 2% |
| Construction | 2% |
| Hospitality | 2% |
| Non Profits | 2% |
| Energy | 2% |
| Telecommunication | 1% |
| Automotive | 1% |
| Start-up | 1% |
Office assistant and customer service turnover and employment statistics
Office assistant and customer service unemployment rate over time
The unemployment rate for office assistant and customer services between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Office assistant and customer service unemployment rate by year
| Year | Office assistant and customer service unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average office assistant and customer service tenure
The average office assistant and customer service stays at their job for 1-2 years, based on the 6,227 office assistant and customer services resumes in Zippia's database.
Office assistant and customer service tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 21% |
| 1-2 years | 34% |
| 3-4 years | 15% |
| 5-7 years | 14% |
| 8-10 years | 5% |
| 11+ years | 10% |
Office assistant and customer service LGBT ratio compared to similar jobs
Review the percent of office assistant and customer services that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Repair Order Clerk | 5.53% | 98,131 |
| Tenant Selector | 6.73% | 4,356 |
| Office Assistant And Customer Service | 7.19% | - |
| Document Scanner | 8.60% | 3,124 |
| Charge Authorizer | 8.99% | 8,729 |
| Library Circulation Clerk | 11.16% | 67,141 |
| Human Resources Technician | 15.31% | 39,846 |
Similar office assistant and customer service jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Repair Order Clerk | 5.53% | 98,131 |
| Tenant Selector | 6.73% | 4,356 |
| Document Scanner | 8.60% | 3,124 |
| Charge Authorizer | 8.99% | 8,729 |
| Library Circulation Clerk | 11.16% | 67,141 |
| Human Resources Technician | 15.31% | 39,846 |
Foreign languages spoken by office assistant and customer services
The most common foreign language among office assistant and customer services is Spanish at 63.3%. The second-most popular foreign language spoken is French at 7.7% and Russian is the third-most popular at 4.0%.
- Spanish, 63.3%
- French, 7.7%
- Russian, 4.0%
- Chinese, 3.2%
- German, 2.8%
- Other, 19.0%
Office assistant and customer service languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 63.3% |
| French | 7.7% |
| Russian | 4.0% |
| Chinese | 3.2% |
| German | 2.8% |
| Other | 19.0% |
