Office assistant and customer service vs administrative office assistant

The differences between office assistant and customer services and administrative office assistants can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become an office assistant and customer service, becoming an administrative office assistant takes usually requires 1-2 years. Additionally, an administrative office assistant has an average salary of $33,318, which is higher than the $31,405 average annual salary of an office assistant and customer service.

The top three skills for an office assistant and customer service include customer service, data entry and payroll. The most important skills for an administrative office assistant are customer service, data entry, and phone calls.

Office assistant and customer service vs administrative office assistant overview

	Office Assistant And Customer Service	Administrative Office Assistant
Yearly salary	$31,405	$33,318
Hourly rate	$15.10	$16.02
Growth rate	-4%	-8%
Number of jobs	194,225	81,528
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 34%	Bachelor's Degree, 46%
Average age	40	50
Years of experience	12	2

Office assistant and customer service vs administrative office assistant salary

Office assistant and customer services and administrative office assistants have different pay scales, as shown below.

	Office Assistant And Customer Service	Administrative Office Assistant
Average salary	$31,405	$33,318
Salary range	Between $25,000 And $37,000	Between $25,000 And $43,000
Highest paying City	Elizabeth, NJ	Sacramento, CA
Highest paying state	New Jersey	Hawaii
Best paying company	Medline	Buckley King
Best paying industry	Telecommunication	Government

Differences between office assistant and customer service and administrative office assistant education

There are a few differences between an office assistant and customer service and an administrative office assistant in terms of educational background:

	Office Assistant And Customer Service	Administrative Office Assistant
Most common degree	Bachelor's Degree, 34%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	Western Carolina University

Office assistant and customer service vs administrative office assistant demographics

Here are the differences between office assistant and customer services' and administrative office assistants' demographics:

	Office Assistant And Customer Service	Administrative Office Assistant
Average age	40	50
Gender ratio	Male, 17.4% Female, 82.6%	Male, 14.7% Female, 85.3%
Race ratio	Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 21.8% Asian, 6.9% White, 54.3% American Indian and Alaska Native, 0.7%	Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.1% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	6%

Differences between office assistant and customer service and administrative office assistant duties and responsibilities

Office assistant and customer service example responsibilities.

Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
Interact with individual customers and broker representatives by phone and email, providing excellent customer service to troubleshoot technical account problems.
Determine Medicaid requirements and eligibility.

Administrative office assistant example responsibilities.

Develop and manage external financial relationships between clients and the IRS.
Manage the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Establish and maintain effective communications and cohesive working relationships with company associates, telephone and walk-in customers, and site visitors.
Dust offices and clean windows and doors.
Update information in CATT database, as well as make appointments for therapists and psychiatrists in Sharepoint.
Create electronic filing system to alleviate paper copies and recruit fellow co-workers to get on board with SharePoint.

Office assistant and customer service vs administrative office assistant skills

Common office assistant and customer service skills

Customer Service, 28%
Data Entry, 16%
Payroll, 4%
Schedule Appointments, 3%
Credit Card Payments, 3%
Front Desk, 2%

Common administrative office assistant skills

Customer Service, 14%
Data Entry, 13%
Phone Calls, 7%
Payroll, 5%
PowerPoint, 4%
Database Management, 4%

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Office and Administrative Industry
Office Assistant And Customer Service
Office Assistant And Customer Service vs Administrative Office Assistant

Updated January 8, 2025

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