Office assistant and customer service vs customer service administrator

Differences between office assistant and customer service and customer service administrator duties and responsibilities

Office assistant and customer service example responsibilities.

• Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
• Interact with individual customers and broker representatives by phone and email, providing excellent customer service to troubleshoot technical account problems.
• Determine Medicaid requirements and eligibility.

Customer service administrator example responsibilities.

• Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
• Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
• Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
• Manage cleanliness and organization of work area and equipment.
• Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
• Coordinate communications product deliveries with internal production managers, shipping department and freight forwarders to ensure contract and U.S. export compliance.
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