Office assistant and customer service vs customer service and billing

Differences between office assistant and customer service and customer service and billing duties and responsibilities

Office assistant and customer service example responsibilities.

• Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
• Interact with individual customers and broker representatives by phone and email, providing excellent customer service to troubleshoot technical account problems.
• Determine Medicaid requirements and eligibility.

Customer service and billing example responsibilities.

• Manage daily payroll preparation and enter data into cumulative payroll system.
• Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
• Help troubleshoot various operating systems and set up email accounts.
• Verify eligibility through all payer sites and used the EMR system.
• Listen in detail customers requests and troubleshoot any issues they are having.
• Prepare claims, including CPT and ICD-9 codes, to be process by health insurance companies.
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