Office assistant and customer service vs customer service clerk

The differences between office assistant and customer services and customer service clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an office assistant and customer service and a customer service clerk. Additionally, a customer service clerk has an average salary of $33,566, which is higher than the $31,405 average annual salary of an office assistant and customer service.

The top three skills for an office assistant and customer service include customer service, data entry and payroll. The most important skills for a customer service clerk are customer service, basic math, and front end.

Office assistant and customer service vs customer service clerk overview

	Office Assistant And Customer Service	Customer Service Clerk
Yearly salary	$31,405	$33,566
Hourly rate	$15.10	$16.14
Growth rate	-4%	-4%
Number of jobs	194,225	361,383
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 34%	High School Diploma, 32%
Average age	40	40
Years of experience	12	12

Office assistant and customer service vs customer service clerk salary

Office assistant and customer services and customer service clerks have different pay scales, as shown below.

	Office Assistant And Customer Service	Customer Service Clerk
Average salary	$31,405	$33,566
Salary range	Between $25,000 And $37,000	Between $26,000 And $42,000
Highest paying City	Elizabeth, NJ	Anchorage, AK
Highest paying state	New Jersey	Alaska
Best paying company	Medline	United States Courts
Best paying industry	Telecommunication	Retail

Differences between office assistant and customer service and customer service clerk education

There are a few differences between an office assistant and customer service and a customer service clerk in terms of educational background:

	Office Assistant And Customer Service	Customer Service Clerk
Most common degree	Bachelor's Degree, 34%	High School Diploma, 32%
Most common major	Business	Business
Most common college	-	-

Office assistant and customer service vs customer service clerk demographics

Here are the differences between office assistant and customer services' and customer service clerks' demographics:

	Office Assistant And Customer Service	Customer Service Clerk
Average age	40	40
Gender ratio	Male, 17.4% Female, 82.6%	Male, 33.0% Female, 67.0%
Race ratio	Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 21.8% Asian, 6.9% White, 54.3% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 22.3% Asian, 6.4% White, 53.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between office assistant and customer service and customer service clerk duties and responsibilities

Office assistant and customer service example responsibilities.

Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
Interact with individual customers and broker representatives by phone and email, providing excellent customer service to troubleshoot technical account problems.
Determine Medicaid requirements and eligibility.

Customer service clerk example responsibilities.

Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Show excellence in providing customer service satisfaction by packing then delivering groceries to customers' vehicles.
Hone in on and strengthen problem solving, quick thinking, and math skills.
Support RSA authentication service for remote customer using VPN access, with RSA token.
Help clients identify and resolve issues pertaining, but not limit to, VPN configuration, web hosting and domain registration.
Operate cash register, processing transactions with cash, credit card, debit, check, food stamp and WIC coupons.

Office assistant and customer service vs customer service clerk skills

Common office assistant and customer service skills

Customer Service, 28%
Data Entry, 16%
Payroll, 4%
Schedule Appointments, 3%
Credit Card Payments, 3%
Front Desk, 2%

Common customer service clerk skills

Customer Service, 13%
Basic Math, 12%
Front End, 11%
Math, 10%
Cash Handling, 9%
Customer Inquiries, 8%

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Office Assistant And Customer Service
Office Assistant And Customer Service vs Customer Service Clerk

Updated January 8, 2025

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