Office assistant and customer service vs office administrator

The differences between office assistant and customer services and office administrators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become an office assistant and customer service, becoming an office administrator takes usually requires 1-2 years. Additionally, an office administrator has an average salary of $37,423, which is higher than the $31,405 average annual salary of an office assistant and customer service.

The top three skills for an office assistant and customer service include customer service, data entry and payroll. The most important skills for an office administrator are customer service, patients, and data entry.

Office assistant and customer service vs office administrator overview

	Office Assistant And Customer Service	Office Administrator
Yearly salary	$31,405	$37,423
Hourly rate	$15.10	$17.99
Growth rate	-4%	-5%
Number of jobs	194,225	118,096
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 34%	Bachelor's Degree, 48%
Average age	40	47
Years of experience	12	2

Office assistant and customer service vs office administrator salary

Office assistant and customer services and office administrators have different pay scales, as shown below.

	Office Assistant And Customer Service	Office Administrator
Average salary	$31,405	$37,423
Salary range	Between $25,000 And $37,000	Between $28,000 And $48,000
Highest paying City	Elizabeth, NJ	Washington, DC
Highest paying state	New Jersey	Alaska
Best paying company	Medline	Lawrence Livermore National Laboratory
Best paying industry	Telecommunication	Government

Differences between office assistant and customer service and office administrator education

There are a few differences between an office assistant and customer service and an office administrator in terms of educational background:

	Office Assistant And Customer Service	Office Administrator
Most common degree	Bachelor's Degree, 34%	Bachelor's Degree, 48%
Most common major	Business	Business
Most common college	-	Western Carolina University

Office assistant and customer service vs office administrator demographics

Here are the differences between office assistant and customer services' and office administrators' demographics:

	Office Assistant And Customer Service	Office Administrator
Average age	40	47
Gender ratio	Male, 17.4% Female, 82.6%	Male, 14.7% Female, 85.3%
Race ratio	Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 21.8% Asian, 6.9% White, 54.3% American Indian and Alaska Native, 0.7%	Black or African American, 10.1% Unknown, 4.8% Hispanic or Latino, 20.5% Asian, 7.9% White, 55.6% American Indian and Alaska Native, 1.1%
LGBT Percentage	7%	6%

Differences between office assistant and customer service and office administrator duties and responsibilities

Office assistant and customer service example responsibilities.

Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
Interact with individual customers and broker representatives by phone and email, providing excellent customer service to troubleshoot technical account problems.
Determine Medicaid requirements and eligibility.

Office administrator example responsibilities.

Monitor calls, manage calendars, travel, meeting arrangements, video conference and teleconferencing.
Formulate various procedures to assure efficient operation of the SharePoint system is managed properly for CFWB and BOS.
Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Pull patients charts for doctors using EMR system as well as pulled chart from medical records room.
Create and update all departmental ISO documents.
Collect all outgoing FedEx overnight packages and ship with accurate tracking and conformation information.

Office assistant and customer service vs office administrator skills

Common office assistant and customer service skills

Customer Service, 28%
Data Entry, 16%
Payroll, 4%
Schedule Appointments, 3%
Credit Card Payments, 3%
Front Desk, 2%

Common office administrator skills

Customer Service, 18%
Patients, 11%
Data Entry, 8%
Office Equipment, 5%
Front Desk, 4%
PowerPoint, 3%

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Office and Administrative Industry
Office Assistant And Customer Service
Office Assistant And Customer Service vs Office Administrator

Updated January 8, 2025

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