Office assistant and customer service resume examples for 2025
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How to write an office assistant and customer service resume
Craft a resume summary statement
Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:
Step 1: Start with your professional title, or the one you aspire to.
Step 2: Detail your years of experience in office assistant and customer service-related roles and your industry experience.
Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.
Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.
Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the office assistant and customer service position.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:
- Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
- Put all relevant hard and soft skills in your skills section.
- Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
- Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
- Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.
Here are example skills to include in your “Area of Expertise” on an office assistant and customer service resume:
- Customer Service
- Data Entry
- Payroll
- Schedule Appointments
- Credit Card Payments
- Front Desk
- Bank Deposits
- Customer Complaints
- Outbound Calls
- Office Equipment
- Front End
- Customer Inquiries
- Customer Orders
- Telephone Calls
- Computer System
- PowerPoint
- Customer Accounts
- Office Support
- Multi-Line Phone System
- Service Desk
- QuickBooks
- Administrative Tasks
- Cash Drawers
- Direct Calls
- Inbound Calls
- Order Entry
- Customer Support
- Office Procedures
- Customer Issues
- HR
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How to structure your work experience
Your work experience should be structured:
- With your most recent roles first, followed by earlier roles in reverse chronological order.
- Job title, along with company name and location on the left.
- Put the corresponding dates of employment on the left side.
- Keep only relevant jobs on your work experience.
How to write office assistant and customer service experience bullet points
Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.
- Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
- What were your responsibilities or goals?
- How did you accomplish them?
- Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )
Here are examples from great office assistant and customer service resumes:
Work history example #1
Service Team Member
Target
- Prioritized multiple tasks while following standard operating procedures and provided exemplary customer service as a team player.
- Formulated a professional and positive team attitude and communicate effectively across all levels creating a fun, fast and friendly environment.
- Displayed excellent communication and customer service- Delivered accurate product placement, knowledge & pricing- Maintained an organized & accommodating work environment
- Demonstrated safety by overall cleanliness and disposing of hazardous waste and materials.
- Moved over to the Starbucks and Target Cafe.
Work history example #2
Customer Service Clerk
J. C. Penney
- Utililized Windows on a daily basis.
- Processed in-store and internet catalog orders.
- Placed orders in store or via the internet.
- Stocked shelves, racks, cases, bins, ad table with new or transferred merchandise.
- Processed returns and exchanges.unpacked items on delivery day and sorted it them based on aisle designation
Work history example #3
Customer Service Advisor
FedEx
- Committed to promoting all services of the FedEx company
- Educated customer on competitive benefit of using FedEx.
- Opened up FedEx account for customers.
- Received and screened in and out communications, including email and standard USPS mail.
- Contacted customers by phone and email to provide information about their goods and get information necessary to complete customs process.
Work history example #4
Customer Service Reprensentative
Aegis
- Established positive customer interactions during email exchanges and phone calls.
- Facilitated 8-week wireless communication course for new and existing associates.
- Fielded customer inquiries, executed warranty action, disseminated technical information to end-users via phone, email.
- Initiated start-up of multiple call programs and resolved issues through constant process improvement, data analysis and written/verbal communication.
- Implemented multiple programs to improve communications for aerospace and cardiovascular customers.
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Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries for resumes:
High School Diploma
2008 - 2008
High School Diploma
2011 - 2011
Highlight your office assistant and customer service certifications on your resume
If you have any additional certifications or education-like achievements, add them to the education section.
To list, use the full name of the certification and the organization that issued it, along with the date of achievement.
Here are some of the best certifications to have on office assistant and customer service resumes:
- Medical Assistant
- Certified Nurse Assistant (CNA)
- Certified Pharmacy Technician (CPhT)
- Certified Medical Office Manager (CMOM)
- Certified Medical Administrative Assistant (CMAA)
- Microsoft Office Specialist: Expert (Office 365 and Office 2019)
- Nationally Certified Medical Office Assistant (NCMOA)
- International Accredited Business Accountant (IABA)