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Office assistant and customer service skills for your resume and career

Updated January 8, 2025
6 min read
Quoted experts
Allison White,
Allison White
Office assistant and customer service example skills
Below we've compiled a list of the most critical office assistant and customer service skills. We ranked the top skills for office assistant and customer services based on the percentage of resumes they appeared on. For example, 28.4% of office assistant and customer service resumes contained customer service as a skill. Continue reading to find out what skills an office assistant and customer service needs to be successful in the workplace.

15 office assistant and customer service skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how office assistant and customer services use customer service:
  • Provided excellent customer service to help maintain a pleasant work environment even when faced with disgruntled or dissatisfied customers.
  • Initial work history included accounting, customer service supervision, and finally office management for a satellite office.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how office assistant and customer services use data entry:
  • Varied Various temporary positions working in a professional environment including receptionist, customer service representative, data entry and warehousing.
  • Managed multiple phone lines, performed data entry, obtained inventory and placed orders including confirmation of material delivery.

3. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how office assistant and customer services use payroll:
  • Provide support in the office dealing with payroll tracking hrs and passing out pay checks, and Scanning sensitive and classified documentation
  • Make and confirm reservations, car and truck inventory, payroll, weekly/monthly reports and assist owner with various tasks.

4. Schedule Appointments

Here's how office assistant and customer services use schedule appointments:
  • Direct interaction with customers, manage accounts payable/receivable, schedule appointments, order/restock inventory
  • Schedule appointments as instructed by electrical contractors based on calendar availability.

5. Credit Card Payments

Here's how office assistant and customer services use credit card payments:
  • Receive cash, checks & credit card payments from various clients and client companies, post all payments to database.
  • Distributed cash refunds, applied credit card payments, and shipped merchandise for customers.

6. Front Desk

Here's how office assistant and customer services use front desk:
  • Performed credit investigations, pay-off clerk duties, and filled in as front desk receptionist.
  • Performed front desk customer service, printed forms and assisted benefit applicants with completing forms.

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7. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how office assistant and customer services use bank deposits:
  • Handled incoming billing discrepancies, processed invoices, cash handling, posting payments to customer's accounts and prepared bank deposits.
  • Worked in the Cash Office balancing the previous days sales, ensuring bank deposits were correct for the high volume store.

8. Customer Complaints

Here's how office assistant and customer services use customer complaints:
  • Verified all customer complaints were handled promptly and appropriately.
  • Resolved customer complaints and provided expense reports.

9. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how office assistant and customer services use outbound calls:
  • Handled all inbound/outbound calls to customers and/or potential customers.
  • Filed various physician and CRNA documents and made outbound calls to other nationwide offices regarding patient accounts.

10. Office Equipment

Here's how office assistant and customer services use office equipment:
  • Manage office equipment and manage office supply inventory.
  • Operated office equipment and coordinate maintenance service calls.

11. Front End

Here's how office assistant and customer services use front end:
  • Front End coordinating, which involves management level responsibility, delegation and organization, planning and coordinating for all front-end associates.
  • Oversee all front end operations including cashier schedules, week end financial closing, daily money management and customer service.

12. Customer Inquiries

Here's how office assistant and customer services use customer inquiries:
  • Responded to customer inquiries and complaints providing general information and assistance concerning office function, established procedures, etc.
  • Maintain customer inquiries regarding order shipments, order status, delivery status and accurate product information.

13. Customer Orders

Here's how office assistant and customer services use customer orders:
  • Tracked customer orders from vendors for anticipation of delivery.
  • Processed new customer orders and maintained existing customer accounts.

14. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how office assistant and customer services use telephone calls:
  • Receive and/or place telephone calls; handle any/all aspects of customer accounts, inquiries, and problem resolution.
  • Answered incoming telephone calls, determines purpose of calls, and forwarded calls to appropriate personnel or department.

15. Computer System

Here's how office assistant and customer services use computer system:
  • Enter deceased's vital information into computer system and relay information to correct personnel.
  • Compiled and entered information pertaining to account specifics into computer system.
top-skills

What skills help Office Assistant And Customer Services find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on office assistant and customer service resumes?

Allison White

Associate Professor, Ohio University

Knowledge of spreadsheets software such as MS Excel is a commonly sought-after skill. Employers want word processing and spreadsheet skills but often say they want high school graduates and pay accordingly. These skills aren't always taught in high school. Those in the field should seek these skills. Additionally, medical and legal assistants have highly sought after. Terminology courses for these specialized areas are sometimes offered at the vocational schools but are usually offered at the post-secondary level.

What soft skills should all office assistant and customer services possess?

Allison White

Associate Professor, Ohio University

Employers have told me repeatedly that soft skills are often the most important. They will ask for my reference after I've gotten to know a student and been able to identify their communication, problem-solving, and interpersonal skills. They want someone to take the initiative yet know when to ask questions. Customer service skills and confidentiality were also voiced by our internship supervisors. Verbal and non-verbal communication is a must. The applicant must be able to write well!!

What hard/technical skills are most important for office assistant and customer services?

Allison White

Associate Professor, Ohio University

In addition to production software skills, including MS Outlook, Word, Excel, and PowerPoint, we often taught database skills using MS Access. Every employer has an employee database and a customer/client database that requires input and sometimes maintenance by office personnel. Keyboarding (65+ wpm), basic bookkeeping/accounting, and filing skills are a must.
Do you want to know more?
Read more about what experts have to say about office assistant and customer service

List of office assistant and customer service skills to add to your resume

Office assistant and customer service skills

The most important skills for an office assistant and customer service resume and required skills for an office assistant and customer service to have include:

  • Customer Service
  • Data Entry
  • Payroll
  • Schedule Appointments
  • Credit Card Payments
  • Front Desk
  • Bank Deposits
  • Customer Complaints
  • Outbound Calls
  • Office Equipment
  • Front End
  • Customer Inquiries
  • Customer Orders
  • Telephone Calls
  • Computer System
  • PowerPoint
  • Customer Accounts
  • Office Support
  • Multi-Line Phone System
  • Service Desk
  • QuickBooks
  • Administrative Tasks
  • Cash Drawers
  • Direct Calls
  • Inbound Calls
  • Order Entry
  • Customer Support
  • Office Procedures
  • Customer Issues
  • HR
  • POS
  • Office Management
  • Accounts Receivables
  • Inventory Control
  • Clerical Support
  • Office Operations
  • Word Processing
  • Windows
  • Fax Machines
  • Office Machines
  • Sales Reports
  • Sales Floor
  • Travel Arrangements
  • A/P
  • Customer Relations
  • Sales Orders
  • Customer Interaction
  • Quality Customer Service
  • Customer Payments

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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