12 Office Associate Resume Examples

Five Key Resume Tips For Writing An Office Associate Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Zippia allows you to choose from different easy-to-use Office Associate templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Office Associate resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Melissa Morris
Office Associate
Contact Information
San Jose, CA
(890) 555-3214
mmorris@example.com
Skills
  • Communication
  • Insurance Companies
  • Annual Reports
  • Medical Records
  • Icd-9
  • Outgoing Correspondence
  • Health Care
  • Special Projects
  • Customer Service
  • Payroll
 
 
Employment History
Office Associate2020 - Present
Stanford University
San Jose, CA
  • Finalized customer purchases and resolved customer service issues.
  • Provided customer service as a field representative for KM.
  • Performed general office procedures such as faxing, filing, coping, answering phones.
  • Assist the Directors on process of improvements for client files, database and incident tracking.
  • Typed and produced reports and correspondence utilizing word processing, spreadsheet, and other business software.
  • Developed innovative PowerPoint presentation used by the Office.
Team Assistant2015 - 2020
Stanford University
San Jose, CA
  • Maintain federal commercial motor vehicle accident database, provide data analysis.
  • Provided customer service, company representation and promotion, and business services.
  • Receive visitors, telephone calls, and incoming and outgoing mail for the office.
  • Optimized sales floor for best customer traffic and accessibility to merchandise.
Patient Representative2011 - 2015
Santa Clara Valley Medical Center
San Jose, CA
  • Created new patient and managed existing patient charts through electronic medical records.
  • File paperwork, medical records and correspondence according to defined company procedure.
  • Handle inbound calls from patients, physician offices and or insurance companies.
  • Monitor Medicaid authorization request activity -send a monthly report to the CHOA Medicaid division regarding the approved and denied request.
  • Assisted the Windsor scheduling team with the launch of the EPIC electronic medical records system.
Education
Bachelor's Degree of Business2008 - 2011
San Jose State University
San Jose, CA
 
 
Sophia Hart
Office Associate
Contact Info
Charlotte, NC
(660) 555-3352
shart@example.com
Skills
Customer Service
Osha
Scheduling Appointments
Human Resources
Telephone Calls
Test Results
Store Management
Accurate Reconciliation
Small Groups
Guest Service
Employment History
Office Associate2020 - Present
AllstateCharlotte, NC
  • Prepared presentations and correspondence for the president using Microsoft PowerPoint and Word.
  • Managed and maintained office calendars and agendas; coordinated and scheduled meetings, conferences, appointments, special events, etc.
  • Assist in weekly auctions to ensure accuracy of paperwork prior to cars leaving the lot.
Office Lead2018 - 2020
D-R SERVICESNew York, NY
  • Assisted Dr. when needed on pap smears, EKG, taking vitals, injections etc.
  • Worked closely with the Patient to understand various dental procedures, and alleviate their fears.
  • Contacted Insurance companies for payments, referrals, and authorizations.
  • Worked as a front office associate checking patients in/out, scheduling appointments, registering patients, and maintaining medical records.
  • Reorganized office to meet OSHA and MSD standards to improve patient management.
Education Internship2017 - 2018
EducateElkridge, MD
  • Ensured all inquiries received personal, empathetic communication from a center staff member.
  • Complete forms in accordance with company procedures.
  • Conducted surveys to ensure that schools were properly resourced to serve special education children in upcoming school year.
  • Maintained successful professional relationships with community agencies for referral and recruitment purposes.
Education
Master's Degree of Communication2016 - 2017
George Mason UniversityFairfax, VA
Bachelor's Degree of Journalism2013 - 2016
University of GeorgiaEast Broad Street, Athens, GA
 
 
Donald Griffin
Office Associate
Durham, NC
(300) 555-5355
dgriffin@example.com
Experience
Office Associate2018 - Present
Food LionDurham, NC
  • Ensured standards of customer service were met.
  • Executed daily operation of taking orders, answering and directing calls, writing up service calls and taking messages.
  • Provided customer service as a field representative for KM.
  • Delivered direct customer service from the sales floor
Office Support Clerk2016 - 2018
Food LionChesapeake, VA
  • Work as office associate to reconcile cash tills and safe, do bank deposit and ensure accuracy of accounting procedures
  • General Office Associate/Receptionist while providing excellent Customer Service at all times.
  • Comply with all American Heart Association guidelines and procedures for all courses offered at the training site.
  • Create charts for discharge patients, print labels, retrieve medical records number and check out charts to corresponding location.
Registrar2015 - 2016
Potomac High SchoolWashington, DC
  • Assist in all business office/finance department filing, keep everything organized.
  • Worked in the business office billing durable medical equipment for 27 years.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Worked cohesively with fellow nurses, doctors, and specialists ensuring patient care.
Skills
Insurance CardsCustomer ServiceSecretarial SupportScheduling AppointmentsMedical RecordsDatabaseEnsure AccuracyExternal CustomersPatient AccessStatistical Data
Education
Master's Degree In Business2014 - 2015
Strayer UniversityWashington, DC
Bachelor's Degree In Finance2011 - 2014
Ohio State UniversityColumbus, OH
 
 
Rachel West
Office Associate
Employment History
Office Associate2013 - Present
Ukpeagvik IOoOupiatNorthbrook, IL
  • Work as office receptionist to answer phone, schedule appoints, fax, work with client accounts.
  • Performed all administrative tasks for the Packaging Director, Supervisors and Managers.
  • Complete travel arrangements, and direct, answer and follow through promptly on correspondence
  • Handled multiple court filings, created/edited briefs, table of contents/authorities and various other legal documents.
  • Earned three homer awards, one bronze award, and a seasonal award for excellent customer service and teamwork.
Dispatch/Office Assistant2009 - 2013
AllstateNorthbrook, IL
  • Receive emergency road calls from customers and enter calls in the system to initiate roadside assistance as needed.
  • Assist the office manager in purchase orders and accountable for checking and posting invoices from all distributors.
  • Input information into computer system -Took calls when needed
Patient Registrar2008 - 2009
Good SamaritanIdaho Falls, ID
  • Obtained appropriate general consents and maintained regulatory standards in conjunction with medical records.
  • Audited medical records for physicians to seek medical information of patient.
  • Provided sensitivity to patient care and information.
  • Provided excellent customer service to all members, non members and staff.
  • Requested & submitted medical records as needed to requesting providers/insurance companies.
  • Perform basic emergency medical techniques.
Education
Bachelor's Degree In Secretarial And Administrative Science2005 - 2008
West Coast Ultrasound InstituteLos Angeles, CA
 
 
Contact Information
Northbrook, IL
(500) 555-8943
rwest@example.com
Skills
Medical Records
Data Entry
Office Tasks
Insurance Companies
Ensure Accuracy
Outgoing Correspondence
Office Functions
Internet
Patient Data
Greeting Visitors
 
 
Lori Berry
Office Associate
Charlotte, NC
(530) 555-1569
lberry@example.com
Skills
Scheduling AppointmentsFinancial TransactionsOutgoing CorrespondenceCommunity ResourcesPowerpointData EntryAccount BalancesEducational ActivitiesPatient CareACH
 
 
Employment History
Office Associate2017 - Present
Food LionCharlotte, NC
  • Ensured standards of customer service were met.
  • Processed customer service issues along with lottery and Western Union transfers.
Accounting Clerk/Administrative Assistant2016 - 2017
AerotekCharlotte, NC
  • Process employee expense reports, verifying GL accounts and cost centers by analyzing expenses.
  • Created clear, concise, and results-driven PowerPoint presentations.
  • Verified accuracy of invoices against packing slips and purchase orders.
Education Internship2015 - 2016
Caritas InternationalisMorgantown, WV
  • Provide project management and oversight for the Department's USED Safe and Supportive Schools grant.
  • Recommend needed special education teacher units and support personal for students in exceptional education.
Education
Master's Degree of Health Education2014 - 2015
West Virginia UniversityMorgantown, WV
Bachelor's Degree of Kinesiology2011 - 2014
Texas State UniversitySan Marcos, TX
 
 
Melissa Morris
Office Associate
Contact Information
San Jose, CA
(890) 555-3214
mmorris@example.com
Skills
  • Communication
  • Insurance Companies
  • Annual Reports
  • Medical Records
  • Icd-9
  • Outgoing Correspondence
  • Health Care
  • Special Projects
  • Customer Service
  • Payroll
 
 
Employment History
Office Associate2020 - Present
Stanford University
San Jose, CA
  • Finalized customer purchases and resolved customer service issues.
  • Provided customer service as a field representative for KM.
  • Performed general office procedures such as faxing, filing, coping, answering phones.
  • Assist the Directors on process of improvements for client files, database and incident tracking.
  • Typed and produced reports and correspondence utilizing word processing, spreadsheet, and other business software.
  • Developed innovative PowerPoint presentation used by the Office.
Team Assistant2015 - 2020
Stanford University
San Jose, CA
  • Maintain federal commercial motor vehicle accident database, provide data analysis.
  • Provided customer service, company representation and promotion, and business services.
  • Receive visitors, telephone calls, and incoming and outgoing mail for the office.
  • Optimized sales floor for best customer traffic and accessibility to merchandise.
Patient Representative2011 - 2015
Santa Clara Valley Medical Center
San Jose, CA
  • Created new patient and managed existing patient charts through electronic medical records.
  • File paperwork, medical records and correspondence according to defined company procedure.
  • Handle inbound calls from patients, physician offices and or insurance companies.
  • Monitor Medicaid authorization request activity -send a monthly report to the CHOA Medicaid division regarding the approved and denied request.
  • Assisted the Windsor scheduling team with the launch of the EPIC electronic medical records system.
Education
Bachelor's Degree of Business2008 - 2011
San Jose State University
San Jose, CA
 
 
Sophia Hart
Office Associate
Contact Info
Charlotte, NC
(660) 555-3352
shart@example.com
Skills
Customer Service
Osha
Scheduling Appointments
Human Resources
Telephone Calls
Test Results
Store Management
Accurate Reconciliation
Small Groups
Guest Service
Employment History
Office Associate2020 - Present
AllstateCharlotte, NC
  • Prepared presentations and correspondence for the president using Microsoft PowerPoint and Word.
  • Managed and maintained office calendars and agendas; coordinated and scheduled meetings, conferences, appointments, special events, etc.
  • Assist in weekly auctions to ensure accuracy of paperwork prior to cars leaving the lot.
Office Lead2018 - 2020
D-R SERVICESNew York, NY
  • Assisted Dr. when needed on pap smears, EKG, taking vitals, injections etc.
  • Worked closely with the Patient to understand various dental procedures, and alleviate their fears.
  • Contacted Insurance companies for payments, referrals, and authorizations.
  • Worked as a front office associate checking patients in/out, scheduling appointments, registering patients, and maintaining medical records.
  • Reorganized office to meet OSHA and MSD standards to improve patient management.
Education Internship2017 - 2018
EducateElkridge, MD
  • Ensured all inquiries received personal, empathetic communication from a center staff member.
  • Complete forms in accordance with company procedures.
  • Conducted surveys to ensure that schools were properly resourced to serve special education children in upcoming school year.
  • Maintained successful professional relationships with community agencies for referral and recruitment purposes.
Education
Master's Degree of Communication2016 - 2017
George Mason UniversityFairfax, VA
Bachelor's Degree of Journalism2013 - 2016
University of GeorgiaEast Broad Street, Athens, GA
 

What Should Be Included In An Office Associate Resume

1

1. Add Contact Information To Your Office Associate Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Office Associate Resume Contact Information Example #1
Hank Rutherford Hill
St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Office Associate Resume Relevant Education Example #1
Bachelor's Degree In Business 2014 - 2016
San Jose State University San Jose, CA
Office Associate Resume Relevant Education Example #2
Master's Degree In Communication 2014 - 2016
George Mason University Fairfax, VA
3

3. Next, Create An Office Associate Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for an Office Associate
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Office Associate Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Office Associate
State Farm
  • Developed rapport with customers through effective and precise communication which helped to maintain customers and increase customer base through referrals.
  • Created and presented PowerPoint presentations for the State Farm Bank management.
  • Executed new marketing technique by performing extensive internet research about public demographics.
  • Enhanced communication between company and customer, fostering a sense of teamwork and collaboration.
  • Created databases and spreadsheets to improve customer management and reporting accuracy.

Work History Example # 2
Office Associate
North Miami
  • Provided payroll information for Directors Approval.
  • Analyzed, resolved and explained payroll-related issues via in-person inquiries or telephone.
  • Prepared office for pickup by Fedex, USPS and UPS.
  • Initiated DOE's first Intelligence Policy Oversight Group to advise, counsel, and coordinate DOE intelligence policy.
  • Mastered facility computer system conversion, which included original UPS address database and a new internet-based system.

Work History Example # 3
Office Associate
The Home Depot
  • Logged associates' miss-punch, sick/personal, and vacation time into company time clock system to insure accurate Payroll.
  • Reviewed and revised Payroll/Travel Office newsletter.
  • Created PowerPoint presentations that contained customized statistical data for all client business reviews.
  • Entered time sheets and production logs into company payroll database Received and shipped product using computer
  • Performed payroll accurately on a weekly basis.

Work History Example # 4
Office Associate
Royal Caribbean Cruises
  • Managed operational FedEx relationship through order fulfillment, shipment tracking, and communication with parties involved in shipment transaction.
  • Faxed, typed and mailed out brochures to investor clients via computerized FedEx.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Provided administrative support to management through reconciliation of money, money equivalents, and all applicable paperwork.
  • Interviewed, supervised and maintained student payroll information.

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5

5. Highlight Your Office Associate Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your office associate resume:

  1. International Accredited Business Accountant (IABA)
  2. Certified Medical Administrative Assistant (CMAA)
  3. Certified Medical Office Manager (CMOM)
  4. Word 2010 Certification
  5. Microsoft Office Specialist: Expert (Office 365 and Office 2019)
  6. Microsoft Office 365
  7. Certified Clinical Medical Assistant (NHA)
  8. Certified Medical Interpreter - Spanish (CMI)
  9. Certified Personal Chef (CPC)
  10. Medical Administrative Specialist (CMAS)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021