Top Office Associate Skills

Below we've compiled a list of the most important skills for an Office Associate. We ranked the top skills based on the percentage of Office Associate resumes they appeared on. For example, 18.2% of Office Associate resumes contained Customer Service as a skill. Let's find out what skills an Office Associate actually needs in order to be successful in the workplace.

The six most common skills found on Office Associate resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Office Associate jobs:
  • Displayed positive customer service attitude when interacting with customers and positive internal attitude when interacting with coworkers.
  • Provided clerical, data entry, sales and communication support customer service environment and maintain customer relations.
  • Fielded insurance related inquiries and addressed customer service complaints with energy, sensitivity, and diligence.
  • Perform receptionist task, providing customer service, and communicating with Admission team effectively.
  • Managed 3 associates ensuring excellent customer service while overseeing customer satisfaction with services provided.
  • Provided daily support as the office's only bilingual Spanish/English customer service representative
  • Provide superior customer service and developed loyal customer base as Renewal Coordinator.
  • Coordinated timely resolution on all investigations and inquiries for optimal customer service.
  • Provided customer service, company representation and promotion, and business services.
  • Provided heavy customer service support to our clients including Spanish speaking community.
  • Provided direct customer service support and effectively addressed all telephone inquiries.
  • General Office Associate/Receptionist while providing excellent Customer Service at all times.
  • Provided excellent customer service skills to customers shopping within my department.
  • Worked with Customer Service Managers and management to ensure cashier accuracy.
  • Provide courteous and professional Customer Service including Cashiering experience.
  • Provided administrative support and customer service within busy office.
  • Processed vendor payments and assisted in customer service department.
  • Delivered outstanding customer service to stakeholders and clients.
  • Provided excellent customer service to manufactures and customers.
  • Finalized customer purchases and resolved customer service issues.

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2. Office Supplies

high Demand
Here's how Office Supplies is used in Office Associate jobs:
  • Provided assistance and solutions to customers purchasing office supplies and stationery.
  • Facilitated client contact* Tracked and ordered office supplies
  • Maintained office supplies and managed inventory.
  • Maintained stock and organization of office supplies
  • Ordered all office supplies, reconciled clerk reports, distributed change to sales associates, accepted payments for merchandise.
  • Provide all Faculty and Staff with a variety of office supplies and manage many photo-copying projects daily.
  • Designed an efficient way to store office supplies to reduce budget spending and ease access of supplies.
  • Maintain office equipment, order office supplies, maintain supply cabinets, and order kitchen supplies.
  • Order and maintain office supplies, equipment, maintenance needs adequately and on a timely basis.
  • Selected various equipment and office supplies and materials needed to ensure and maintain smooth office operations.
  • Provide customer service to guests that wish to find out more information about office supplies.
  • Worked as a cashier as well as being responsible for the office supplies department.
  • Assisted customers with purchases in office supplies as well as electronics and front end.
  • Order office supplies and spare parts for common store equipment used in the store.
  • Ensured office supplies were well stocked and handled obtaining more if stock was low.
  • Handled in/outgoing mail, ordered office supplies, and maintained records management system.
  • Provided floor sales assistance on a broad inventory of office supplies and technology.
  • Handle returns and refunds - Stock and organize office supplies - Open/close business office
  • Ordered, managed and distributed office supplies in a 200+ person environment.
  • Type documents, reports and correspondence, monitor and maintain office supplies.

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3. Data Entry

high Demand
Here's how Data Entry is used in Office Associate jobs:
  • Performed multiple types of data entry for clients enrolled in any substance abuse rehabilitation programs in Iowa while maintaining their confidentiality.
  • Established consistent training philosophy and created the database/inventory system training manual for both data entry and call center personnel.
  • Trained incoming data entry and call center staff on database/inventory system and data entry guidelines.
  • Compiled data entry from hand written police reports into computerized documentation using coding system.
  • Consolidated event calendar management systems, improving communication, and reducing duplicate data entry.
  • Perform data entry into Radiology Information System and processes patient information as required.
  • Revised data entry policy and procedures for greater efficiency and accuracy.
  • Completed manual data entry of all results received into medical database.
  • Provided data entry and computer support for all business related applications.
  • Applied data entry for payroll management system and automated timekeeping.
  • Utilized Automated Accounting Systems for data entry and generating reports.
  • Performed data entry and address verification through computer database.
  • Completed Data Entry tasks as requested in a manufacturing environment
  • Performed data entry into shelter management system.
  • Provided occasional data entry for future resumes/applications.
  • Completed Receptionist duties and Data Entry as requested
  • Achieved many administrative duties within the organization, filed client documents, completed data entry tasks, and organized company reports.
  • Provided diverse office support including: faxing, filing, photocopying, data entry, typing, and generating mass mailings.
  • Performed research, data entry, general office duties, greeted students, vendors and the public, telephone, email.
  • Maintain data entry standards on all computer entries as well as correct any errors that I see during my daily work.

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4. Phone Calls

high Demand
Here's how Phone Calls is used in Office Associate jobs:
  • Participated in outbound telemarketing phone calls.
  • Ensured all phone calls were answered without delay while assisting guests with questions, concerns, complaints and payment needs.
  • Handled payroll preparation, which included administering TimeTraq, and assisted with correspondence and phone calls related to payroll issues.
  • Assisted bookkeeper and renewal coordinator with answering phone calls, setting appointments, updated sales board and filed work orders.
  • Entered data, organized files, answered phone calls, and communicated with clients to obtain information necessary for claims.
  • Answered phone calls concerning stock of inventories, operated the cash register, and stocked the shelves to full capacity.
  • Cash handling, financing, account maintenance * Training new associates * Fielding customer phone calls/heavy phone duty * Fraud prevention
  • Faxed prescriptions to pharmacies, handled phone calls including taking messages for staff, scheduling new and follow-up appointments.
  • Answer phone calls and email correspondence from external public and news media seeking information and assistance at the college.
  • Handled up to approximately 50 phone calls daily, answered questions and assisted licensees regarding their food service license.
  • Checked in children when entering the facility, answered phone calls, made copies and send faxes as necessary.
  • Reconcile and deposit the money from the store, answering phone calls, filing properly and handling loss prevention.
  • Assist the Child Support Enforcement Agents on a daily basis with electronic mail, phone calls, letters etc.
  • Performed a variety of clerical duties, including, answered phone calls and routing calls to the appropriate department/individual.
  • Serve as a central point of contact for all visitors, staff, and all incoming phone calls.
  • Performed clerical duties - answered phone calls in a friendly and professional manner, and managed SGA email.
  • Answer phone calls, and check mail daily, send faxes, make regular contacts with Caseworkers.
  • Make and receive phone calls to and from book vendors when problems occur and corrections are necessary.
  • Created professional documents, answered phone calls, and took messages to distribute to team members.
  • Export new shipments* Respond to customer's phone calls* Provide quality customer service* Keeping the store clean

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5. Financial Transactions

high Demand
Here's how Financial Transactions is used in Office Associate jobs:
  • Generated, interpreted and analyzed reports; Reconciled and tracked deposits and various financial transactions.
  • Cashed and deposited various financial transactions and conducted research for accounting-related activities.
  • Maintained records of cash and negotiable instruments involved in financial transactions.
  • Located and retrieved information regarding cash deposits and various financial transactions.
  • Enter data related to daily financial transactions and retail operations.
  • Followed financial guidelines when tracking and reporting financial transactions.
  • Handled financial transactions with efficiency and accuracy.
  • Provide support to a multitude of Educators and Program Assistants, Maintain all financial transactions and forecasting for annual budget.
  • Follow financial guidelines and related laws when reconciling, tracking, and reporting financial transactions to make effective choices.
  • Balance and close out daily financial transactions of cash, checks, credit cards, and financed purchases.
  • Followed financial guidelines and related laws and regulations when recording, tracking, and reporting financial transactions.
  • Prepare, review, process / post financial transactions for Student Activities Fund.
  • Accounted for all financial transactions through patient invoicing for products and services.
  • Handled financial transactions for service, parts, and sales customers accurately.
  • Approved and entered financial transactions in FAS.
  • Produce reports detailing sales and financial transactions.
  • Process and maintain all currency Prepare and maintain records Conduct account research Manage petty cash Analyze report on financial transactions
  • Keep Track of financial transactions performed at all of the store's cash registers.
  • Ensured accuracy of daily financial transactions reconciliation of approximately $2,000-$10,000.
  • Balance end of day financial transactions.

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6. Front Desk

high Demand
Here's how Front Desk is used in Office Associate jobs:
  • Managed the front desk area, including greeting visitors/responding to telephone/in-person requests for information.
  • Maintain the front desk by handing paperwork, answering phones, and organizing the flow of checking-in and checking-out patients.
  • Control of Front Desk computer system; prepares, maintain records and reports pertinent to guest stay in the hotel.
  • Worked as a front desk agent, night auditor, night security guard and bellman/valet during the 2011-2012 ski season.
  • Handled all front desk operations including guest check-in procedure, guest services, as well as entry to mid-level guest accounting
  • Front desk duties, including responding to phone calls, proctoring exams and assisting professors and staff with projects.
  • Received and transmitted messages, using telephone and telephone switchboard* Managed operation of the Front Desk including Cashier.
  • Work a variety of positions at the front desk including check in, demo, and check out.
  • Maintained high profile front desk presence as first point of contact for visitors; welcomed and assisted applicants.
  • General responsibilities include; Accounts Payable, Cash Reconciliations, Assist Front Desk and miscellaneous projects as assigned.
  • Managed all front desk operations including greeting clients, answering phone calls, and scheduling consultation appointments.
  • Worked at a front desk and answered multiple students' questions concerning financial and loan assistance.
  • Assisted Front Desk Managers with guest needs, such as requiring a new room key.
  • Followed all hotel accounting and cash handling procedures as it relates to front desk operations.
  • Maintain operational standards of the facility and train front desk associates on new procedures.
  • Organized the break schedules and absences to ensure front desk coverage at all times.
  • Utilized OPERA at the front desk along with the MyFidelio and SABRE reservation systems.
  • Managed front desk, patient registration, insurance verification and third party billing operations.
  • Provide customer service to all clients via front desk/phones to help with benefits.
  • Created front desk procedure documents with MS Office and assisted with seasonal tasks.

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7. Scheduling Appointments

high Demand
Here's how Scheduling Appointments is used in Office Associate jobs:
  • Assist patients with registration and insurance verification, scheduling appointments, and general office duties
  • Worked in an office that received a high number of incoming calls regarding billing inquiries/payments, scheduling appointments, accounts receivable.
  • Assisted in managing front office, answering phone calls, scheduling appointments, process payments and deposits and daily office activities.
  • Operate computer with all medical software, creating demographic profiles of patients, scheduling appointments, accounts payable and receivable assistant
  • Greet the patients answering phones, scheduling appointments, translation between doctors and patient (English to Spanish).
  • Assist in checking in and out clients, verify insurance coverage, scheduling appointments and maintaining records.
  • Job duties include but not limited to Scheduling appointments, answering phones and preparing invoices.
  • Managed school office including greeting visitors, answering phones, and scheduling appointments.
  • Assist in registration of patients in the clinic and scheduling appointments.
  • Answer telephones, taking messages and scheduling appointments for patients.
  • Assist patients with scheduling appointments, checking in and out.
  • Provided front office support including patient registration, answering multi-line phone, scheduling appointments, and insurance authorization.
  • Assisted students in various programs with scheduling appointments with appropriate advisors.
  • Assisted Orthopaedic patients with check in and check out Performed administrative duties such as taking messages and scheduling appointments
  • Distribute handouts.Support Team Associate Correlate EventsScheduling appointments Take messages.Schedule testing.

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8. Insurance Companies

high Demand
Here's how Insurance Companies is used in Office Associate jobs:
  • Verified insurance benefits for patients and handled daily communication with insurance companies, ensured smooth administrative procedures in the workplace.
  • Retrieved, submitted for authorization and transmitted patient referral information to insurance companies and specialty clinics.
  • Collaborated with insurance companies to obtain authorizations for radiology exams.
  • Processed enrollment verification request for lenders and insurance companies.
  • Implemented authorization procedure between physician offices and insurance companies.
  • Obtain insurance authorizations by calling insurance companies or online.
  • Called Insurance companies for detailed benefits and eligibility.
  • Initiate Prior Authorizations for medications with insurance companies.
  • Communicated with insurance companies about client insurance plan.
  • Input approved authorizations received from insurance companies.
  • Authorized patient visits with insurance companies.
  • Coordinate referrals from insurance companies.
  • Receive referrals for new patients, verify patient coverage, and work with insurance companies to obtain authorization for initial visits.
  • Corresponded with insurance companies regarding denied claims, and submitted appeals to insurance companies to achieve payment for services.
  • Call insurance companies as well as having the knowledge of them, getting prior authorization and billing patients.
  • Coordinate and distribute patient related data to other departments, referring physicians, and insurance companies.
  • Processed reports requested by other physicians, medical facilities, and insurance companies.
  • Worked directly with insurance consumers and insurance companies to mediate and resolve problems.
  • Performed written and verbal information flow between patients and insurance companies.
  • Call insurance companies to approval for certain test and specialist.

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9. Bank Deposits

high Demand
Here's how Bank Deposits is used in Office Associate jobs:
  • Represented 10 specialty physicians -Maintained daily accounts receivables, prepared and balanced all bank deposits.
  • Prepare bank deposits, finalize all electronic media and verify deposit with management.
  • Created weekly/special offerings bank deposits and entered individual offerings into database.
  • Prepared bank deposits and ensured timely delivery.
  • Processed and delivered bank deposits.
  • Answer incoming phone lines, schedule appointments in person and via telephone, handle account receivables, and prepare bank deposits.
  • Cash office duties, processing daily receipts, preparing bank deposits, register and safe counts, currency orders.
  • Balance daily receipts, prepare bank deposits, order money from bank, research any discrepancies and make corrections.
  • Process daily cash/sales transactions, balanced cash drawer, bank deposits, reconciled monthly checking account and p-card purchases
  • Make bank deposits, order cash/coin to maintain proper amount of currency in vault for business operations.
  • Manage cashiers and tills, make bank deposits, file paper work, manage safe count, cashier
  • Trusted for picking up entry bank deposits while executing highly organized, accurate, and thorough details.
  • Reconciled cash from previous day's sales- Prepared daily bank deposits and sales reports for store management
  • Have bank deposits ready each day for the armored car service to pick up.
  • Managed all paperwork, made daily bank deposits, and answered phones and email.
  • Prepared daily bank deposits, Ordered and maintained change and post office cash drawers.
  • Generated bank deposits, change orders, and cash strips on a daily basis.
  • Prepared bank deposits, processed supply orders, conducted billing, and managed e-mail
  • Compile all money to balance the store report and submit for bank deposits.
  • Reconciled receipts (co-payments) daily and made bank deposits for the Center.

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10. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Office Associate jobs:
  • Make sure credit card transactions balance and do the credit card transactions monthly from invoice we receive.
  • Answered telephone inquiries from customers on credit card transactions, fraudulent transactions, and returned checks.
  • Maintained cash drawer of $5,000.00 plus cash and credit card transactions free from error.
  • Operate a register for cash, debit and credit card transactions with excellent accuracy.
  • Charge and posts customer payments by recording checks and credit card transactions.
  • Process cash and credit card transactions and prepare the deposits.
  • Cash handling and processing of credit card transactions.
  • Processed credit card transactions using POS system.
  • Handle cash, credit card transactions.
  • Handled reservations and guest check in/outs Dealt with cash/credit card transactions Resolved guest complaints

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11. Patient Care

high Demand
Here's how Patient Care is used in Office Associate jobs:
  • Reviewed and maintained physician schedules to insure accuracy and efficiency in patient care.
  • Performed comprehensive feasibility studies of potential product lines and patient care arrangements.
  • Coordinated patient care referrals for departments to include dietary, social work and outside hospitals and physicians.
  • Scheduled new and return appointments; assisted physicians and clinical staff in appropriate delivery of patient care.
  • Worked with faculty, residents, medical staff and patients to ensure quality support and patient care.
  • Entered all calendar events administrative, education, research, patient care and updated calendars as needed.
  • Supported Radiologists with patient care, scheduling, data entry, medical report maintenance.
  • Work directly with medical staff and providers to ensure exceptional patient care.
  • Assisted with patient care; took patient vitals and performed EKG's
  • Performed Routine EKG; Cardiac Monitoring; Collect Specimen Maintained accurate records of patient care, condition, progress and concerns.
  • Provide courteous customer service Maintain patient accounts, apply charges & payments Obtain insurance authorizations Coordination of patient care Schedule surgical procedures

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12. Clerical Support

high Demand
Here's how Clerical Support is used in Office Associate jobs:
  • Maintained office operations by receiving and distributing communications, monitoring visitor logs, and provided additional clerical support as needed.
  • Provide clerical support for staff by taking messages accurately, communicating information that requires follow up.
  • Provide administrative and clerical support to the Division of General Pediatrics/Adolescent Medicine.
  • Provide general administrative and clerical support, prepare correspondence and documents.
  • Provided clerical support in busy coronary and neurology critical care unit.
  • Provided additional clerical support to various faculty members with grants.
  • Assigned accounting and related clerical support functions.
  • Provided clerical support for entire transportation staff.
  • Provide intermediate level clerical support, type reports, business correspondence, forms and other written material.
  • Prepare and maintain records, forms, confidential files and documents* Provide clerical support to the department.
  • Provide assistance to staff in clerical support, copying, and coordination of project and presentation materials.
  • Provided clerical support for 15 supervisors and assisted 150 employees with benefits and other related office duties.
  • Provided clerical support for the unit director, unit manager, psychiatrists, and nursing staff.
  • Provided services such as cashiering, customer service, and clerical support in the retail office.
  • Provide clerical support to faculty members reporting directly to the Chair of the Social Sciences Department.
  • Provided clerical support such as filing, answering the phones, data entry, etc.
  • Provide clerical support for the Investigations Department; Supervisors, Investigators and other clerical staff.
  • Acted as a cashier, customer service representative and clerical support in the Retail office.
  • Provide clerical support to sales staff in making notations on customer accounts and filing store.
  • Advise and provide clerical support with establishing/revising department policies, systems, methods and procedures.

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13. Sort

high Demand
Here's how Sort is used in Office Associate jobs:
  • Typed documents, making copies, sending/receiving faxes, filing documentation, processed incoming/outgoing mail, and/or sorted/distributed incoming orders/goods.
  • Operated computerized scanning equipment; entered, compiled, sorted and verified accuracy of data.
  • Sorted incoming mail and data-entered information into manual and electronic filing systems as necessary.
  • Assisted office team with inter-office mail sorting and delivery, copying duties, printing projects, & customer service activities.
  • Sorted and stamped incoming mail, answered phones, signed for parcels, and performed other clerical duties as assigned.
  • Sorted mail, filed away all files, put information into computer system, and issued license to individuals.
  • Answered inquiries pertaining to the resort's amenities, services, policies, area attractions, dining and directions.
  • Greet visitors, answer phones, sort mail, maintain office appearance, and other tasks as assigned.
  • Maintained the organization of the office files and sort and deliver resident's mail; Loan various items
  • Meet and screen visitors; make announcements on the public address system; sort and distribute mail.
  • Collected, sorts, file, locate and distribute needed information, materials, records and paperwork.
  • Monitored incoming emails and answer or forward as required receive; sort and distribute incoming mail.
  • Provide fax service, sort mail, deliver accountable packages, and process outgoing UPS packages.
  • Process and sort mail, analyze permit applications to ensure all documents are present and complete.
  • Balance cash, prepare deposits, sort and wrap coin, prepare tills for following day.
  • Excelled at Customer Satisfaction at one of only ten Five Stars-Five Diamond Resorts in the World.
  • Open and sort mail, labs reports and consultation reports, stamp received and distribute.
  • Maintain reports, records and various other documents for sorting and bind them for documentation.
  • Type, maintain records & files, sort and distribute mail and correspond to emails.
  • Created and implemented new system for sorting mail in order to improve task efficiency.

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14. Sales Floor

high Demand
Here's how Sales Floor is used in Office Associate jobs:
  • Maintained sales floor cleanliness / Ensured that store shelves were stocked / Assisted customers with finding items and made relevant recommendations
  • Operated a cash register, customer service, stocking shelves, and maintained the appearance of sales floor/stock room.
  • Handle incoming calls from customers, responding to inquiries and resolving problems as needed including on the sales floor.
  • Partnered with Sales Floor to assist customers in receiving product and getting all accessories for their task.
  • Interacted heavily with customers on sales floor and cash register to ensure a safe and friendly shopping experience
  • Processed sales detail, as well in assisting on the sales floor during peak times.
  • Assisted customers with purchases on the sales floor and with questions and concerns by telephone.
  • Maintained a clean and professional working environment; ensured sales floor stayed fully stocked.
  • Attended to all department calls, maintained sales floor, unloaded and stocked merchandise.
  • Maintained sales floor, sold products and services, and trained new employees.
  • Unload and load the truck made sure sales floors was filled with merchandise.
  • Achieve personal sales and extended warranty goals by working on the sales floor.
  • Use the paging system in the phone to communicate with sales floor.
  • Issued change for all registers on sales floor, when needed.
  • Trained Department Managers and Sales Floor Personnel on store operating procedures.
  • Used detailed cataloging and organization system for the sales floor.
  • Provided comprehensive customer service and sales on the sales floor.
  • Maintained excellent customer service on sales floor and at checkout.
  • Worked in business office and with public on sales floor.
  • Work in receiving area and sales floor as needed.

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15. Financial Statements

average Demand
Here's how Financial Statements is used in Office Associate jobs:
  • Developed worksheets for financial statements to facilitate effective data management.
  • Maintained financial statements and deposit history for travel accounts.
  • Prepared general ledger and financial statements.
  • Perform booking duties, credits, collections, preparing and sending financial statements and bills to keep financial records.
  • Account Receive/Payable, payroll accounting, petty cash, tax forms, prepare financial statements
  • Generated financial statements, ran payroll, helped coordinate employee and company insurance programs.
  • Code and pay invoices and record all information on various financial statements.
  • Prepared bank deposits, nightly store financial statements and miscellaneous reports.
  • Helped manager research and collect information of business Rescheduled and printed the financial statements using Excel
  • Managed the Spanish, English company's financial statements.
  • Prepare bank deposits Reconcile financial statements Research operator shortages Identify cashier training opportunities

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16. Telephone Calls

average Demand
Here's how Telephone Calls is used in Office Associate jobs:
  • Answered voluminous inbound/outbound telephone calls; routed calls to proper department/person.
  • Answer incoming telephone calls regarding employers accounts
  • Answer telephone also making telephone calls to complete a request or a look-up for information to help person that called in.
  • Answered all telephone calls from media and also calls pertaining to releases that were sent out from Media Relations.
  • Completed a wide variety of administrative tasks, from answering incoming telephone calls to performing data entry functions.
  • Screened a variety of incoming telephone calls - assisting as possible and eliminating additional calls for the Dean.
  • Answered telephone calls to take messages, answer questions, and provide information during business hours.
  • Received and routed telephone calls from students, parents, and UA community as necessary.
  • Screened telephone calls, routing to appropriate department for assistance or helping clients as needed.
  • Assist human resource manager with reviewing applications for new hires and making telephone calls.
  • Answered and routed telephone calls while taking messages and providing callers with general information.
  • Answered incoming telephone calls, schedule daily appointments, and mail services information.
  • Answer telephone calls from guest seeking to make or cancel hotel reservations.
  • Responded promptly when returning telephone calls and replying to correspondence and faxes.
  • Received and referred telephone calls to appropriate staff and/or other offices.
  • Scheduled appointments, answer telephone calls, dispatch and disburse mail.
  • Directed a high volume of telephone calls to faculty and staff.
  • Answer and screen manager's telephone calls and arrange conference calls.
  • Placed outbound telephone calls to notify potential employees of open opportunities.
  • Answered and relayed messages of incoming telephone calls.

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17. Travel Arrangements

average Demand
Here's how Travel Arrangements is used in Office Associate jobs:
  • Travel Logistics Management: Managed and facilitated travel arrangements and reimbursement for entire department for all interstate and intrastate travel.
  • Coordinate, monitor and evaluate schedule of Department Chair * Prepared travel arrangements and departmental reimbursements for department faculty.
  • Prepared travel arrangements for internal team members as well as organized divisional and interdepartmental meetings, lectures/seminars, events.
  • Assisted in coordination of travel arrangements and ensured process compliance, assisted with p-card administration and staff reimbursements.
  • Coordinate travel arrangements, maintained databases and ensured the delivery of premium services to several Department Heads.
  • Coordinated travel arrangements for the department including reservations for airfare/car, hotel, and conference registration.
  • Coordinate meetings, travel arrangements and hotel accommodations, including preparing itinerary.
  • Coordinate professional development opportunities, make travel arrangements and process advances/reimbursements.
  • Booked travel arrangements and ensured all documents were up-to-date and accessible.
  • Maintained Director's calendar and coordinated travel arrangements and reimbursements.
  • Coordinated and scheduled new hire training and necessary travel arrangements.
  • Manage complex appointment calendar and coordinate extensive travel arrangements.
  • Handle all travel arrangements including reimbursements for physician.
  • Coordinate travel arrangements and process the travel authorizations.
  • Managed travel arrangements for human resources managers.
  • Coordinated travel arrangements and submitted travel requisitions.
  • Secure travel arrangements and ensure timely reimbursement.
  • Organized all travel arrangements for Director.
  • Make all travel arrangements for Cornerstone Coordinator
  • Make travel arrangements and reservations.

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18. Computer System

average Demand
Here's how Computer System is used in Office Associate jobs:
  • Operated various computer systems and programs to conduct inquiries for initial applications, re-applications, and re-certifications.
  • Reviewed payroll time sheets for accuracy and completeness and researched discrepancies, entered data into computer system.
  • Entered detailed guest information in Hospitality Computer System and initiated arrival correspondence with upcoming guests.
  • Enter all patient /insurance information in to computer system and various other clerical/administrative duties.
  • Process incoming cash drawers including verifying tender received to enter into computer system.
  • Utilize various computer systems to document and analyze company information and appointments.
  • Enter season and education orders into our computer system quickly and accurately.
  • Register clients into computer system for eligibility of benefits.
  • Utilized computer system to document paperwork affiliated with sales.
  • Register and update patient information in computer systems.
  • Entered phone reservations into computer system.
  • Utilize statewide Cornerstone computer system.
  • Maintain and type client information from client disability claims on an on-line computer systems to establish claims records.
  • Edited the research data in computer system making sure data was correct and accurate for doctors to review.
  • Trained, coached, and mentored staff to ensure smooth adoption of new computer system and associated software.
  • Provide proactive post sale follow up prior to scheduled installations using the computer system, phone and email.
  • Manage money, fill out and file paperwork and enter the needed information into the computer system.
  • Worked to scan and organize documents into the computer system to aim for a paperless system.
  • Research and collect client data and information; input into computer system for real estate agent.
  • Help walk-in customers with proper granite selection, enter orders into computer system and verify placement.

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19. Powerpoint

average Demand
Here's how Powerpoint is used in Office Associate jobs:
  • Prepared and facilitated the PowerPoint presentation to Executive Leaders within North America.
  • Create portfolios and PowerPoint presentation slides consisting of Waste Management information.
  • Prepare complex PowerPoint presentations using sound and automated graphics.
  • Developed PowerPoint presentations for Graduate Student Orientation.
  • Worked with Microsoft Office programs such as Word, Excel, and PowerPoint to create documents and maintain students' database.
  • Typed and prepared memos, letters, faxes, PowerPoint presentations, excel spreadsheets and much more for 6 Marketing Managers
  • Utilize various software programs including Microsoft Word, Outlook, Excel, Access, PowerPoint, and Adobe.
  • Worked with various computer programs including Microsoft Word, Access, Excel, and PowerPoint.
  • Experienced in Microsoft Office Suite applications including Word, Excel, PowerPoint, Outlook.
  • Edited and Proofread PowerPoints, manuscripts, tests, etc for the director.
  • Assisted the Office Manager with the creation of some PowerPoint presentations.
  • Worked primarily with Word, WordPerfect, and PowerPoint.
  • Create and print Certificates and Awards using PowerPoint.
  • Assisted with the use of Microsoft Suite (Outlook, Word, Excel, PowerPoint, etc.)
  • Excel, Word, Adobe, PowerPoint, and AS400.
  • Excel, Outlook, PowerPoint Strong Customer Service Ability to multi-task Ability to work in stressful environments Medical Terminology
  • Design and produce graphics, flyers, posters, PowerPoint presentations and other items for DTAL activities and events.
  • Communicated with customers and assisted with inquires.TECHNICAL SKILLSMicrosoft Word, Excel, Outlook, PowerPoint, Access, ACL
  • Create PowerPoint slides, newsletters, flyers, programs and developed promotional items.
  • Experience with Microsoft Office Excel, Powerpoint, and Word.

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20. Front End

average Demand
Here's how Front End is used in Office Associate jobs:
  • Process receipts to reconcile cash and media for 16-21 POS & SCO register, daily for front end and specialty areas.
  • Supervised three to five associates on the front end registers to ensure a high level of customer service was being met.
  • Managed accounting at the end of the work day and served as supervisor to the front end staff.
  • Perform and multitask front end responsibilities such as cashier, returns, and reserve online pickup in store.
  • Store visits, front end audits and retraining of employees on front end procedure and policy where needed.
  • Maintained front end as supervisor for cashiers, in addition to performing normal duties similar to cashier work.
  • Monitored, directed, and prioritized all store front end activities in a fast-paced high- volume retail environment.
  • Maintained cleanliness of the front end to ensure safety and a clean environment for the customers and staff.
  • Manage safe, manage front end staff, ensure a positive customer experience, process money transactions.
  • Attended 8-week Front End Training Program and successfully obtained Medical Office Associate Certification.
  • Received excellent training in front end, technology, merchandising and inventory departments.
  • Maintain adequate Front End security to control cash, shrink, and dishonesty.
  • Managed front end associates, as well as cash handling and register duties.
  • Fill requests for change orders and cash loans for the front end.
  • Assisted in maintenance and cleanliness of front end and related equipment.
  • Assist management team with control and coordination of front end duties.
  • Handled scheduling of breaks for all front end associates.
  • Assist with training and front end responsibilities as needed.
  • Help Front End Supervisors maintain a stable work environment.
  • Managed a team of 12 front end sales associates.

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21. Fax Machines

average Demand
Here's how Fax Machines is used in Office Associate jobs:
  • Managed the repair of computer equipment for the store, which included scan guns, printers, and fax machines.
  • Operate office machines such as photocopiers, scanners, fax machines, voice mail systems, and personal computers.
  • Operate office machinery, such as coin rollers, photocopiers and scanners, personal computers, and fax machines.
  • Operated switchboard, sign making equipment, fax machines and other office equipment.
  • Operated office equipment, printers, copy machines, and fax machines.
  • Operate office equipment such as printers, copy machines, fax machines.
  • Operate office equipment including: multi-line telephone systems, copiers, scanners, fax machines, etc.

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22. HR

average Demand
Here's how HR is used in Office Associate jobs:
  • Recognized for outstanding efficiency and accuracy through an exceptionally busy holiday shopping season with high volumes of sales receipts.
  • Comply with all company policies regarding price verification and ensure accuracy of scanner versus register pricing through printed reports.
  • Revamped processes used to pinpoint chronically late or absent personnel, facilitating termination procedures and generating improved attendance data.
  • Seize opportunities for personal development through office, technology, and professional development seminars and workshops.
  • Ensured customer service satisfaction through meeting and exceeding Sheraton Customer Service Brand Standards.
  • Maintain accurate working equipment in office areas through proper preventative maintenance.
  • Developed new business through evaluation of existing policies needing updating.
  • Coordinated training sessions and conference calls for physicians throughout hospital.
  • Implemented hospital/clinical procedures at various departments throughout assigned facilities.
  • Ensured filing system was in Alphabetical or Chronological order.
  • Developed solutions to public discrepancies through direct/telephone interviews.
  • Avoided shrinkage and escalated situations with customers.
  • Prepared three-year capital equipment requests.
  • General office duties to include typing, filing, copying, faxing, mailing all correspondence, shredding and data entry.
  • Keypunched various boat and snowmobile transactions into a database for use by the Department and law enforcement agencies throughout the state.
  • Record keeping, payroll, DOT regulation compliance through audits of logs, weekly trip reports and records, for 300 drivers
  • Motivated and drove customer service growth, improving the overall customer experience both in my department, and throughout the store.
  • Welcome all MedExpress patients and visitors by greeting them in person, answering inquiries and directs them through the registration process.
  • Develop strong customer relationships and build customer loyalty through consistent delivery of error-free and timely service to meet customer needs.
  • Maintain daily and monthly reports of excess demand letters generated through the automated case management and tracking system data entry.

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23. Internet

average Demand
Here's how Internet is used in Office Associate jobs:
  • Helped customers find hardware and software to fulfill their computer and internet-related needs
  • Researched newspaper articles for information on the Internet on a daily basis and distributes to the entire department.
  • Operate computer using Microsoft Windows 2000 for Word, Outlook, Excel, and various Internet programs.
  • Network Support Representative: Solved Internet connectivity issues for consumer's Nintendo products over the phone.
  • Skilled in Microsoft Word, PowerPoint, Excel, Outlook, and Internet Research Tools.
  • Monitored Job Connections website for new students searching for job placement via internet.
  • Have experience with entering customer information into the Internet and intranet systems.
  • Assisted graduates search the internet, and other resources to garner employment.
  • Process and handle internet orders according to Wal-Mart Policies and procedures.
  • Advertised apartment rentals in the newspaper and on the Internet.
  • Process Service Orders including New DSL (Internet).
  • Pulled information from the internet.
  • Created OSHA safety audit spreadsheets and other work related documents Utilized internet communication skills and general office equipment
  • Conferred with callers regarding retirement benefits, researched information via internet and fellow co-workers.
  • Utilized Microsoft Office, GE/ IDX data systems, Cerner/ PowerChart/ PM Office, MedPac, GroupWise and Internet.
  • Provided extensive, in-depth Internet research for funding opportunities and background materials for grant proposals.
  • Developed Web site HTML for EPA's Intranet and Internet environments.
  • Load Plus, Internet Truckstop, &DAT Load Board.

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24. Office Staff

average Demand
Here's how Office Staff is used in Office Associate jobs:
  • Provide administrative support to office staff -Coordinate calendars -Collect payments and prepare daily deposits
  • Complete monthly business minutes for administrative support and business office staff meetings.
  • Provided a wide range of administrative/clerical support to office staff.
  • Assist other areas and office staff with reports and data analysis, and locate information as requested.
  • Provided support of an office staff of 14 individuals in their daily work activities and communications.
  • Respond to incoming calls and visitors and direct to the appropriate office staff or faculty.
  • Cover for Renal Pathology and Autopsy Services office staffs on an as need basis.
  • Deal with problems and complaints and act as an intermediary between the student office staff
  • Collaborated with the dentist and office staff to ensure accuracy of patient records.
  • Collaborated with the office staff in providing pastoral care to the deaf community.
  • Trained new office employees and educated office staff about new office policy changes.
  • Promote YWCA programs, register families for classes, and support office staff
  • Maintain office area to ensure efficient operations for sales and office staff.
  • Provide administrative and clerical support to office staff to run office efficiently.
  • Assist the general manager in delegation of duties for office staff.
  • Assisted interdepartmental teams and office staff with reports and data analysis.
  • Served as contact to office staff for assistance.
  • Ensured smooth office operation; assisted office staff.
  • Provided input and evaluations of front office staff.
  • Trained new office staff with clinic processes.

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25. Word Processing

average Demand
Here's how Word Processing is used in Office Associate jobs:
  • General Office Administration, Technology and Word Processing, Scheduling and Information/Reception, Budget Support
  • Attended to inquiries over the telephone and performed clerical tasks including word processing, maintaining spreadsheets, and managing of files.
  • Perform advanced word processing, and data management activities, and occasionally assist staff with the use of these applications.
  • Provided clerical & administrative support including type and word processing records, reports and other documentation, and mail correspondence.
  • Use word processing, spreadsheet, or other software applications to prepare reports, letters, or data bases.
  • Perform clerical duties, such as word processing, data entry, answering phones and filing.
  • Used word processing and graphic design to generate sales, research, and conservation documents.
  • Utilized the computer, software applications, word processing, email, and file management.
  • Prepared invoices, reports, memos, letters and other documents using word processing spreadsheet.
  • Perform word processing of records and prepare necessary reports and other documents.
  • Assist faculty and staff with software applications and word processing.
  • Perform technical word processing and graphic services.
  • Perform advanced 2011 word processing, desktop publishing, presentation, and data management activities.
  • Monitored databases Executed word processing assignments Monitored customer accounts Answered the phones Cash handled and invoiced College Station, Texas

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26. Credit Reports

average Demand
Here's how Credit Reports is used in Office Associate jobs:
  • Compile and analyze sales and credit reports and find discrepancies that require management's attention.
  • Maintain files and established credit reports for credit sales and transactions.

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27. Special Projects

average Demand
Here's how Special Projects is used in Office Associate jobs:
  • Worked on special projects such as updating policy and procedures and designing marketing materials
  • Maintained confidentiality of materials and data while assisting management teams with special projects.
  • Performed research and administrative tasks for special projects and departmental events.
  • Worked on special projects, filing, data entry, billing, scanning proof of deliveries.
  • Work closely with director of the division maintaining grant budgets and assisting with special projects.
  • Assigned special projects, such as revision of the patient database and updating scheduling methods.
  • Participated in special projects for the group, including the development of in-house software tools.
  • Involved in developing marketing strategies, website upkeep, and completing other special projects.
  • Assist with special projects and activities within the Executive Office, providing administrative support.
  • Communicated on a timely basis with managers on special projects while meeting deadlines.
  • Assisted the Director's office with special projects as needed.
  • Prepare documents for mass mailings and spreadsheets for special projects.
  • Provide support for the center's special projects and events.
  • Completed special projects for the Chair of the department.
  • Set up teleconferences, special projects and board meetings.
  • Entered information on special projects such as the G.E.D.
  • Supported store manager and assistant managers with special projects.
  • Performed other duties as assigned and special projects.
  • Assigned to special projects as directed by management.
  • Handle special projects as assigned by Director.

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28. Office Operations

average Demand
Here's how Office Operations is used in Office Associate jobs:
  • Managed daily office operations and maintenance of equipment, coordinated all service and building maintenance requests.
  • Guided operating budget into the positive by improving efficiency in all areas of office operations.
  • Gained understanding of the flow and organization required for efficient office operations.
  • Organized office operations to make business run smoothly for management.
  • Coordinated front office operations and assisted in developing departmental procedures.
  • Manage day-to-day office operations and provide superior customer service.
  • Manage office operations and provide technical support.
  • Performed additional functions related to front office operations to meet specific needs of the practice, clinic and/or department.
  • Used appropriate decision making and reasoning skills to solve more complex problems related to the front office operations.
  • Manage front office operations including supply acquisition, customer service, and finances.
  • Attended to patient needs as well as daily office operations.
  • Oversee daily office operations for staff of over 200 employees.
  • Maintain and complete daily office operations.
  • Experience with Middle/Front Office operations.
  • Provided administrative support for office operations, including generating member correspondence Produced departmental newsletters and briefing materials Coordinated university community relations initiatives
  • Managed, scheduled, and coordinated daily office operations Processed client invoices using QuickBooks Compiled and reconciled data and reports
  • Inspect Jewelry and made recommendations regarding placement and improvements Maintained cash register and office operations Jewelry sales

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29. Staff Members

average Demand
Here's how Staff Members is used in Office Associate jobs:
  • Communicated important information to staff members and students.
  • Distributed office correspondence to relevant staff members.
  • Sole administrative support for the Director of the Center for Community Asset Building, 1-3 staff members, and student employees.
  • Assist the club's management staff with the recruitment, selection and orientation of new staff members.
  • Performed daily office responsibilities alongside other staff members to maintain the efficient operation of the center.
  • Completed vendor and logistical requests for students and staff members as a Human Resource liaison.
  • Receive phone calls and visitors and answer routine inquires or refers to staff members.
  • Trained new staff members on Title laws, policies and procedures and customer service.
  • Trained other staff members to perform work activities such as using computer applications.
  • Served as principal liaison between supervisor and staff members and all other contacts.
  • Coordinated travel itineraries and acted as liaison between staff members and director.
  • Answered, screened, and directed incoming calls to appropriate staff members.
  • Trained new staff members, and performed other assignments as required.
  • Date and distribute documents and mail to appropriate staff members.
  • Answered phone calls and transferred to appropriate staff members.
  • Provided training to staff members on database encoding.
  • Assisted sales associates, managers, and staff members
  • Give input and feedback to staff members.
  • Set work schedules for staff members.
  • Manage payroll for all staff members.

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30. Appropriate Person

low Demand
Here's how Appropriate Person is used in Office Associate jobs:
  • Schedule appointments and mail letters to customers, identifies and distributed mail to appropriate personnel, distributed incoming facsimile transmissions.
  • Produced and monitored office schedules and kept appropriate personnel informed of upcoming events.
  • Prepared weekly catered event list and distribute to appropriate personnel.
  • Redirected phone calls to appropriate personnel and drafted closing documentation for the end of the month and fiscal year.
  • Recognize and troubleshoot issues in day to day operations and inform the appropriate persons to resolve the issue.
  • Answer incoming calls, sort and distribute mail to appropriate personnel, filing and data entry.
  • Transfer patients to appropriate person or department in orthopedics based on policy and their concern.
  • Directed current clients and prospects to the appropriate person in a friendly and engaging manner.
  • Transfer calls to the appropriate person to whom the party wishes to speak too.
  • Respond to general questions regarding the University or redirect to appropriate person or department.
  • Recorded all incoming paperwork and faxes turned in and forward to appropriate persons.
  • Resolve and refer patient billing questions to appropriate person(s).
  • Identified and routed to appropriate personnel retail corrections and store use reports.
  • Logged DNA results in the computer and distribute to appropriate personnel.
  • Enter Standard/Harmonized audits, distribute to appropriate personnel and create billing.
  • Directed calls or took messages for appropriate personnel.
  • Answer and direct phone calls to appropriate personnel.
  • Evaluate customer disputes and direct to appropriate personnel.
  • Obtained information by contacting appropriate personnel or patients.Maintained complete confidentiality in accordance with organization and legal requirements
  • Received and reviewed new applications prior to submittal to appropriate personnel for acceptance, ensuring all required documents were correct.

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31. Company Policies

low Demand
Here's how Company Policies is used in Office Associate jobs:
  • Applied knowledge of governmental record keeping requirements and company policies.
  • Processed expense reports ensuring accuracy and compliance to company policies.
  • Resolved customer relations issues in accordance with company policies.
  • Perform to ethical standards-Follow company policies and procedures.
  • Provided information regarding company policies and procedures.
  • Maintain the Hazardous Waste Storage Area in accordance with company policies and procedures as well as state and federal regulations.
  • Comply with company policies, procedures, and standards of ethics and integrity by implementing company initiated action plans.
  • Track and research discrepancies in accordance with company policies to assure that all money is accounted for.
  • Utilized company policies to ensure accuracy and fairness among peers and other associates.
  • Coded employee time card corrections in accordance with company policies.
  • Process all transactions in accordance with company policies and procedures.
  • Followed company policies, procedures, & safety standards.
  • Adhered to all company policies procedures and safety standards.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Interpret and communicate work procedures and company policies to staff.

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32. Quickbooks

low Demand
Here's how Quickbooks is used in Office Associate jobs:
  • Processed any Human Resources documentation and paperwork for payroll using QuickBooks Enterprise and Enterprise One.
  • Used QuickBooks to assist with Billing, Accounting, and Purchase Order requests.
  • Maintain office accounting system in QuickBooks 2009 and QuickBooks Online.
  • Enter bills, and credit card charges into QuickBooks.
  • Used QuickBooks for account balancing for several clients.
  • Input invoices from our vendors into QuickBooks.
  • Assisted Accountants to computerize business transactions and establish numerical labeling for inventory when implementing Quickbooks.
  • Full cycle accounting/bookkeeping using Quickbooks.
  • Conduct interviews, explain facilities policies and financial responsibilities, Analyze and resolve billing issues, enter financial data into QuickBooks.
  • Performed all duties involved in running office and day to day operations to include Microsoft Word, Excel, and Quickbooks
  • Supplied Support to the FBO Operations Manager for Customer Relations on Accounts Prepared Deposits and Recorded into QuickBooks.
  • Utilize Quickbooks for processing of Accounts Receivable and Accounts Payable.
  • Put in & paid bills on Quickbooks.
  • Process full payroll using Quickbooks and ADP, including 941, 940, and TWC reports & deposits.
  • Maintained accounts payable/receivable log updates for and with clients Utilized latest progressive software, QuickBooks, etc.
  • Greeted and educated customers while on the phone Schedule appointments using QuickBooks and QuickBooks Express Created monthly flyers and newsletters
  • Perform clerical work o File patient folders o Experience with Quickbooks computer software

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33. Inventory Control

low Demand
Here's how Inventory Control is used in Office Associate jobs:
  • Achieved inventory control by accurately recording numbers of various items in stock.
  • Manage inventory control sheets and books for general merchandise annual inventory.
  • Maintained inventory control by ensuring receiving and transfer policies were followed.
  • Maintained damaged and returned inventory control.
  • Assisted General Manager, Operations Manager, and Sales Manager in inventory control, store plan-o-grams and stocking issues.
  • Performed general office duties including collections on past due accounts, ordering computer parts and inventory control.
  • Maintained Record Keeping, Payroll Accounting, Answering phones, Inventory Control, Filing.
  • Created and maintained a spreadsheet for inventory control system of all Undergraduate materials.
  • Inventory control processes, as well as completing direct store delivery functions.
  • Assisted with inventory control/adjustments and warehouse with deliveries to the store.
  • Inventory Control Associate: Scanned and stocked merchandise to maintain inventory.
  • Inventory control on the floor, stocking and organize inventory.
  • Handled inventory control, stock verification and purchase orders.
  • Stock, inventory control, and place special orders.
  • Inventory control between the warehouse and 3 stores.
  • Experience in Excel for scheduling and inventory control.
  • Prepared and packaged receiving, inventory control, shipping, or goal documents for regularbusiness operation.
  • Managed tool inventory control for over 300 line items worth [ ] and created database for the tool control.
  • Inventory control, checking receiving packing slips with ran reports to make sure there is no shortages or overages.
  • Discussed type, quality and number of merchandise required for purchase * Maintained sales records for inventory control.

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34. Administrative Tasks

low Demand
Here's how Administrative Tasks is used in Office Associate jobs:
  • Managed multifaceted clerical and administrative tasks in a high-functioning Undergraduate Chemistry office and assisted in preparing quizzes, midterms and finals.
  • Managed administrative tasks from data entry to appointment scheduling.
  • Maintained database for tracking incoming and outgoing mail and packages at University, and performed administrative tasks as needed.
  • Maintained organization of company records and performed various administrative tasks such as filing, answering phones etc.
  • Excelled to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
  • Performed administrative tasks, such as proofreading, transcribing hand written information, and developing reports.
  • Job description: My primary responsibilities included telephone sales, administrative tasks, and customer relations.
  • Perform all office administrative tasks for Project Development, Contracts, managers and personal.
  • Completed administrative tasks, managed office documents, and trained new hires.
  • Assisted with all administrative tasks and projects within the bureau.
  • Handle requests for administrative tasks and inquiries with little direction.
  • Travel to offsite locations weekly to perform and complete administrative tasks as directed by management.
  • answered phones and performed various other administrative tasks as required by the clinic
  • Created new folders for employers Performed all clerical and administrative tasks Filed and stored confidential paperwork

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35. High Volume

low Demand
Here's how High Volume is used in Office Associate jobs:
  • Provided front office administrative support within high volume maternity clinic.
  • Provided operational support for high volume institution.
  • Managed high volume call system and busy customer desk both independently and as part of a cohesive office team.
  • Selected to manage high volume impact accounts due to the ability to build rapport and establish strong account relationships.
  • Answered a high volume of incoming calls and in person inquiries from major donors locally and nationally.
  • Handled a high volume of incoming calls while handling in-person inquiries from clients and colleagues.
  • Manage high volumes of incoming calls and email correspondences assisting customers' needs.
  • Respond to high volume telephone inquiries or refer to the proper person/ department.
  • Display competency in transaction details, including returns and high volume monetary purchases.
  • Handled high volume call traffic; screened/routed calls; recorded/distributed detailed messages.
  • Processed high volumes of mail and delivered packages to the appropriate destination.
  • Responded to daily high volume calls and directed to appropriate staff.
  • Re-engineered work flows for high volume business, reducing unconfirmed trades.
  • Excelled in a high volume and fast paced work environment.
  • Sole associate at high volume PI and PIP litigation firm.
  • Maintained the working condition of all high volume copiers.
  • Received and screened a high volume of phone inquiries.
  • Delivered high volume of 25-65 lb.
  • Attended high volume incoming phone calls.
  • Processed high volumes of client checks.

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36. Customer Complaints

low Demand
Here's how Customer Complaints is used in Office Associate jobs:
  • Resolved customer complaints and issues to satisfaction of customer and management.
  • Resolved all customer complaints in a swiftly and satisfactorily resolved.
  • Investigated and analyzed customer complaints to identify and resolve issues.
  • Provide customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.
  • Prepare reports to managers such as Daily Revenue, Average daily rate, Customer complaints, etc.
  • Assisted the store manager with scheduling meetings and keeping up with emails regarding customer complaints.
  • Handle customer complaints and negotiate harmony over conflicts within the immediate work group.
  • Answer phones and process orders, handle all customer complaints and concerns.
  • Handled all customer complaints as well as layaway transactions.
  • Resolve customer complaints at service desk.
  • Answered phones and helped with customer complaints
  • Followed up with customer complaints to ensure a satisfactory resolution.
  • Trained new employees Documented customer complaints and provide problem solving options.

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37. Hipaa

low Demand
Here's how Hipaa is used in Office Associate jobs:
  • Demonstrate ability to maintain composure and work efficiently in a fast-paced environment while following HIPAA guidelines.
  • Ensured HIPAA compliance and medical record accountability and organization.
  • Facilitated compliance with HIPAA regulations.
  • Be familiar and comply with the requirements of the policies and procedures adopted by S7HD as required by HIPAA of 1996.
  • Ensured patients charts were complete and in order with all necessary documents signed and verified, including HIPAA forms.
  • Evaluate consent forms to ensure that federal and state required elements of consent and HIPAA Authorization are included.
  • Follow practice site procedure to prepare for patient visit as needed and in accordance with HIPAA standards.
  • Maintain high level of speed, accuracy, and confidentiality according to HIPAA laws involving patient records.
  • Established and maintained Personnel, Medical and I-9 records according to State, Federal and HIPAA guidelines.
  • Audited patient files for accuracy and proper documentation according to HIPAA laws.
  • Maintained office standards in compliance with HIPAA and practice guidelines.
  • Filed and preserved security of HIPAA protected client files.
  • Maintained all employee records ensuring HIPAA and confidentiality.
  • Follow HIPAA regulations, policies and procedures.
  • Maintain HIPAA standards while preparing and utilizing client records Confirm and schedule appointments daily to maximize sales opportunities

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38. Monthly Reports

low Demand
Here's how Monthly Reports is used in Office Associate jobs:
  • Compiled and disseminated data for preparation of various monthly reports for internal managerial directors.
  • Operate personal computer and related equipment to produce monthly reports.
  • Prepare and distribute daily, weekly, and monthly reports for center operations, goals, and internal audits.
  • Perform multiple clerical administrative duties; Data Entry operator, working on statistical and monthly reports.
  • Checked and matched monthly reports, paperwork and Invoices to entries in monthly Journal.
  • Developed a system of comparative analysis of daily, weekly, & monthly reports.
  • Analyzed daily and monthly reports of calls, workloads, and employee force.
  • Created policies, procedures and guidelines for completion of various monthly reports.
  • Reconciled Cash Room daily including generating daily, weekly and monthly reports.
  • Prepare monthly reports for the Township Tax Collector-Treasurer for Township Board Meetings.
  • Reconcile daily, weekly and monthly reports and file per company guidelines.
  • Compiled monthly reports for the Branch Manager and Director of Operations.
  • Organize, processed and filed daily, weekly and monthly reports.
  • Reconcile invoices, compiling data and preparing weekly and monthly reports.
  • Create, print and distribute weekly and monthly reports.
  • Verified weekly and monthly reports, including general journal.
  • Retrieve, read, analyze and prepare daily/monthly reports.
  • Complete monthly reports and annual assessments.
  • Balance daily and monthly reports.
  • Run daily and monthly reports in a timely manner, mail and reports in areas of the store as needed.

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39. Confidential Information

low Demand
Here's how Confidential Information is used in Office Associate jobs:
  • Maintained confidential information such as employee personnel records, motor vehicle and personal injury accident reports.
  • Assemble, coordinate and update unit case/claim folders containing sensitive, personal and confidential information.
  • Processed clients' confidential information & performed various administrative duties with professionalism.
  • Experience in record retention and management of filing systems containing confidential information.
  • Entrusted with safekeeping of confidential information and materials.
  • Completed special assignments involving highly confidential information.
  • Handle confidential information, dictation and transcription.
  • Secured and maintained research/confidential information.
  • Used spreadsheets to log confidential information into the system database; sought additional work responsibilities upon completion of assigned duties.
  • Handled employee relations, changes in the department, confidential information issues, and other sensitive HR-related matters.
  • Assigned rooms, created new reservations, and followed the correct procedures for handling personal and confidential information.
  • Take and transcribe minutes at meetings where sensitive and confidential information is discussed.
  • Maintained and assisted with confidential information as well as obligations for the physicians.
  • Manage confidential information, and distribute mail, and packages to the team.
  • Work with and maintain confidential information at all times.
  • Received, filled, and managed confidential information.
  • Interacted with patients on a daily basis that had substance abuse issues Updated confidential information in CMHC database Collected client fees
  • Produced up to 500 copies in a four hour shift Entered confidential information on data base Answered busy phones when needed
  • Check In & Out Enter demographic information Customer Services Fax confidential information Cerner Horizon Practice Plus Horizon Practice Plus Scheduling

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40. Special Events

low Demand
Here's how Special Events is used in Office Associate jobs:
  • Coordinated and was the representative for department during orientations and special events.
  • Coordinated all postdoctoral special events, including seminars and workshops.
  • Provide support to Program Associate on digital campaigns, materials and marketing for special events, and print publications.
  • Provided comprehensive front desk administrative coordination and special project support for classroom audits, signage and employee special events.
  • Coordinate special events held in the facility and act as the liaison between patrons and the professional staff.
  • Scheduled and arranged meeting facilities, equipment and food for meetings, seminars and other special events.
  • Implement and oversee all special events pertaining to volunteer work, fashion shows and employee recognition awards.
  • Organized special events for children and families to create public awareness and foster a proactive environment.
  • Budgeted and monitored special events expenses for clients, maintaining mandatory records and filing for reimbursements.
  • Assist Executive Assistant, Chief Operating Officer and Development team with planning of special events.
  • Schedule workshops and special events on campus and maintain master calendar.
  • Designed, developed & organized materials for meetings & special events.
  • Assisted with the coordination and groundwork for special events and activities.
  • Provide office assistance to other locations during special events.
  • Planned and coordinated special events, and scheduled meetings.
  • Organized details of special events and travel arrangements.
  • Assist and participate in special events.
  • Helped facilitate all special events.
  • Utilize communication and persuasion skills to effectively sell single and season tickets, special events, and Theatre Arts training classes.
  • Assist in the planning and execution of special events for fundraising, for a respected community organization established in 1947.

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41. Direct Calls

low Demand
Here's how Direct Calls is used in Office Associate jobs:
  • Answer incoming calls and direct calls as needed, process credit applications and complete designated computer reports as needed.
  • Perform office duties answer telephone, screen/direct calls, take/relay messages info to callers.
  • Answer the phone promptly, courteously, and direct calls to the appropriate party.
  • Answer telephones and direct calls, schedule and confirm appointments, surgeries or consultations.
  • Answer phones, direct calls, and take messages for Center staff if needed.
  • Answer telephones, direct calls, take messages and aid customer requests.
  • Answer, transfer and redirect calls for the department.
  • Redirect calls when answers were beyond authority given.
  • Answer and direct calls and messages as appropriate.
  • Greet visitors; answer and redirect calls as receptionist Accurately enter confidential data, including timesheets and financial information
  • Scan, file and fax documents as needed Answer telephones and direct calls to appropriate staff.
  • Answer multi-line telephone system and direct calls properly.
  • Answer and direct calls Entered orders on computer program Credit and money transactions, operated cash register Assisted customers
  • Operate cash register Stock shelves Interact with customers Answer phone and direct calls
  • Assist customers in processing orders Receive and process payments Schedule services Answer all customer calls Direct calls to appropriate people

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42. Medicaid

low Demand
Here's how Medicaid is used in Office Associate jobs:
  • Processed Medicaid verification paperwork to be sent to financial services for reimbursement purposes.
  • Accomplished and supervised Medicaid billing for Medicaid qualified clients.
  • Researched Medicaid and Medicare eligibility via automated system.
  • Submitted applications to Medicaid for approval.
  • Complete Daily Summary Report, assist in Medicaid billing and make collection calls, as well as other duties as assigned.
  • Experienced with a plethora of policies provided by State Farm as well as Medicare/Medicaid and Medicare Supplement plans.
  • Perform confidential interviews to determine eligibility for benefits such as food stamps, Medicaid or other services.
  • Input of patient demographics, insurance and billing of Medicare and Medicaid and other commercial insurances.
  • Screen applications for SNAP, TANF, and Medicaid as well as Energy Assistance programs.
  • Trained agency staff on how to bill for Medicaid transportation.
  • Deal with secondary, BWC, medicaid and Medicare insurance.
  • Billed Medicaid and Medicare for residents of the facility.
  • Answered multiple phone lines, completed insurance forms, and mailed invoices to patientsEnsured facility adherence to Medicare/Medicaid regulations
  • Checked medicaid eligibilty when necessary.
  • Analyze medicare, medicaid and insurance payor to determine eligibilty and cob.

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43. Student Workers

low Demand
Here's how Student Workers is used in Office Associate jobs:
  • Supervised student workers; prioritized and coordinated work assignments and errands.
  • Performed general clerical duties and supervised student workers when necessary.
  • Acted as daily liaison to other office within the University setting, and at times, distributed workload to student workers.
  • Helped coordinate the hiring of student workers by selecting individuals based on specific criteria, checking references, and interviewing.
  • Supervised up to 12 student workers; responsible for payroll of all student workers and organizing their work schedules.
  • Monitor, and train the student workers in correct completion of filing, and scanning invoices and backups.
  • Log and manage lost & found items, issue keys to staff and supervise student workers.
  • Trained new student workers in the every-day tasks of an Economics Student Associate.
  • Prepared payroll information for up to 40 student workers on a weekly basis.
  • Prepare and monitor office payroll for nursing faculty, staff and student workers.
  • Manage TimeTraq for student workers (6 students).
  • Instruct and oversee the activities of student workers.
  • Managed student workers and graduate students.
  • Provided office support by answering a multi-line telephone, writing memos and brochures, and supervising student workers increasing productivity.
  • Develop positive and long lasting reports with interdisciplinary faculty and administration across campus Hire and supervise all student workers
  • Prepared and processed all human resources documentation for newly hired faculty, staff and student workers.
  • Maintained detailed confidential student records Filed and managed daily operations of other student workers Organized and arranged classroom assignments for upcoming semesters
  • Assisted with Texas state teacher certification Supervised student workers Assisted Undergraduate Dean with meeting preparation

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44. Customer Orders

low Demand
Here's how Customer Orders is used in Office Associate jobs:
  • Process and manage customer orders including creating reports, updating customer records and scheduling delivery services.
  • Enter customer orders into SAP system accurately and completely.
  • Answer phones - Assist with customer orders - Filing - Prepare and type up mailing lists
  • Entered customer orders via SAP GUI, processed payment to proper accounts and scheduled deliveries.
  • Responded to status requests on pending customer orders.
  • Assist Sales Reps with customer orders and financing.
  • Receive and fill online customer orders.
  • Enter mass data into data base or spreadsheets for inventory stock, customer orders, truck information etc.
  • Process customer orders accurately, professionally, and in a timely manner.
  • Answered phones and took customer orders Dispatched mechanics to job sites
  • Answered phones and resolved customer/vendor questions Received customer orders ensuring highest level of customer service.
  • Process customer orders Nightly inventory Shipping/Receiving Stock

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45. Customer Information

low Demand
Here's how Customer Information is used in Office Associate jobs:
  • Researched inaccurate customer information; updated database with proper data for payment coding and reconciliation.
  • Handled and processed confidential customer information on a daily basis to maintain accuracy and integrity.
  • Maintain financial records and customer information in computer databases for quick retrieval and analysis.
  • Tracked payments and customer information in computer databases for quick retrieval and analysis.
  • Enter daily customer information into data spreadsheet.
  • Managed customer information using Microsoft Excel.
  • Verify all customer information as you input data into the computer and verify delivery directions and make changes as necessary.
  • Answer phones, set up monthly financing, update customer information, sell warranties on jewelry, take payments
  • Ordered Certificate of Insurance, Lien Release Waivers and updated customer information on ACT database.
  • Utilized SCAN to research and provide customer information for Home Depot and Expo Stores.
  • Input customer information into a data base to print out pull sheets and labels.
  • Use a multitude of computer programs to look-up or change customer information.
  • Verified all customer information and input data into the computer.
  • File parts and customer information, fax copies to stores
  • Employed part-time managing filing of customer information and repair orders Reconciled expense receipts and performed miscellaneous duties as assigned
  • Learned to secure confidential Customer Information.
  • Receive and log inventory Create financing options with customers Create clientele with marketing strategies File personal customer information

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46. Patient Registration

low Demand
Here's how Patient Registration is used in Office Associate jobs:
  • Performed the patient registration, insurance verification for service and other clerical functions.
  • Utilize multiple computer applications including appointment scheduling, patient registration, and billing.
  • Scheduled patient appointments; patient registration upon arrival for medical appointments.
  • Perform patient registration procedures using multiple hospital software.
  • Perform patient registration procedures, patient check-in procedures, and order entry procedures using multiple hospital software.
  • Front and Back office operations: All calls, patient registration, scheduling.
  • Performed patient registration & checked them out.
  • Advanced knowledge of third party payers requirements and reimbursements and copayment/deductible collections, IS system related software used in patient registration.
  • Assisted with patient registration, call management, and insurance administration .

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47. EMR

low Demand
Here's how EMR is used in Office Associate jobs:
  • Make sure that all clinical information is scanned in the appropriate file in the patients EMR.
  • Work in EMR system to search for labs ordered and print off if necessary.
  • Use of EMR to send and receive patient information to and from doctors/nurses.
  • Scan original documents and upload to appropriate category in EMR system.
  • Scanned EMR, authorizations and referrals into appropriate patient files.
  • Provided light medical billing support Copied, scanned (EMR), and faxed documents.
  • Scan all paper charts into EMA emr system.
  • Answer incoming calls Take messages Schedule appointments Collect co-pays Prepared and scanned charts into EMR system Checked patients in and out.

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48. Hippa

low Demand
Here's how Hippa is used in Office Associate jobs:
  • Verified insurance, managed co-pays and patient paperwork maintaining HIPPA regulations.
  • Provided strict confidentiality and adhered to all HIPPA regulations.
  • Follow HIPPA guidelines with patient information and confidentiality.
  • Adhered to regulations regarding confidentiality and HIPPA.
  • Maintain high level of confidentiality in accordance with HIPPA and FERPA regulations and University of Nebraska policies and procedures.
  • Monitor HIPPA regulations and maintain the highest level of client confidentiality at all times.
  • Pull files as requested, while maintaining confidentiality in accordance with HIPPA laws.
  • Release of Personal Health Information following HIPPA guidelines and state laws.
  • Reviewed HIPPA regulations to ensure clinic's compliance with our clients.
  • Maintain confidentiality according to HIPPA and Illinois Privacy law.
  • Handled all patient information according to HIPPA regulations.
  • File records on clients and other paperwork/HIPPA.
  • Followed the HIPPA guidelines regarding patient confidentially of information regarding personnel and corporate confidential information.
  • Answered multi-line phone with efficiency and took special care to adhere to hippa laws concerning patients.

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49. POS

low Demand
Here's how POS is used in Office Associate jobs:
  • Developed and oversaw electronic and paper databases; compiled data, composed and disseminated reports and maintained inventory.
  • Managed daily currency room operations including deposit verification, change order preparation, and currency/coin inventory management.
  • Report daily portfolio risk to supervisory management highlighting aged positions and positions with sub-investment grade ratings.
  • Provide exceptional sales support by processing sales orders accurately and efficiently while maintaining a positive mindset.
  • Scheduled/confirmed appointments, updated and verified patient dental coverage, and posted/processed all Accounts Payable
  • Conducted genealogical research and produced detailed family charts for personal and research purposes.
  • Communicated both positively and professionally with providers, managers, co-workers and visitors.
  • Collaborated with International Student and Scholar Services concerning H-1B visas for postdoctoral scholars.
  • Coordinated all aspects of UAB/Emory joint-collaborated postdoctoral annual job fair at Emory University.
  • Distributed (campus-wide) notifications to faculty, administrative staff and postdoctoral scholars.
  • Performed account reconciliations, daily bank deposits and completed sales transactions.
  • Processed and maintained licenses and certification for the National Postdoctoral Association.
  • Cash Management- Customer Service- Till Count- Check Processing- Deposits- Safe Reconciliation
  • Composed effective accounting reports summarizing accounts receivable and payable data.
  • Composed and distributed outgoing letters to patients and referring physicians.
  • Prepare daily deposits in accordance with company policies and procedures
  • Complete daily position reconciliation and trade break resolution.
  • Maintain positive customer contact during discussion and resolution.
  • Monitored and supervised branch depository account balances.
  • Resolved complaints and grievances independently when possible.

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50. Medical Records

low Demand
Here's how Medical Records is used in Office Associate jobs:
  • Orchestrated front office operations to ensure efficient patient flow, coordinated medical records and billing departments to achieve exceptional patient care.
  • Scheduled appointments, typed memos and letters, processed new hires, retrieved medical records and other pertinent/confidential information.
  • Coordinated inter-department referrals, ensured maintenance of HIPPA requirements for medical records, and responsible for directing patient questions.
  • Operated computerized programs to interact with patient medical records and to schedule appointments.
  • Retained all medical records in a well-organized and efficient manner.
  • Maintained medical records Filing Scheduled appointments Data Entry Coding Patient Check-out
  • Reviewed medical records and correlated Diagnostic Related Grouping.
  • Prepared medical records in accordance with instructions.
  • Updated and maintained electronic medical records.
  • Maintain and release confidential medical records.
  • Organized and maintained patient medical records.
  • Maintain electronic medical records scheduling for counselors, making appointments for counseling, psychiatry, Employee Assistance Program, and massage.
  • Review and assist in overseeing the transition from paper charts to electronic medical records, including archiving and scanning charts.
  • Worked as a front office associate checking patients in/out, scheduling appointments, registering patients, and maintaining medical records.
  • Pulled charts weekly for clinic and created new charts for new patients, ordered supplies, requested medical records.
  • Check out patients, schedule appointments, schedule consults, call for medical records, answer the phones.
  • Maintained all student file and medical records and kept track of their information through Excel and Access programs.
  • Pulled patients charts for doctors using EMR system as well as pulled chart from medical records room.
  • Evaluated medical records to collect patient information and demographics, ensuring all files were up-to-date and complete.
  • Assist in a variety of fields including reception, medical records, billing and patient history intake.

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20 Most Common Skill for an Office Associate

Customer Service22.7%
Office Supplies13.5%
Data Entry9.9%
Phone Calls7.3%
Financial Transactions7.2%
Front Desk5.3%
Scheduling Appointments4.7%
Insurance Companies3.8%

Typical Skill-Sets Required For An Office Associate

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
18.2%
18.2%
2
2
Office Supplies
Office Supplies
10.8%
10.8%
3
3
Data Entry
Data Entry
7.9%
7.9%
4
4
Phone Calls
Phone Calls
5.8%
5.8%
5
5
Financial Transactions
Financial Transactions
5.8%
5.8%
6
6
Front Desk
Front Desk
4.3%
4.3%
7
7
Scheduling Appointments
Scheduling Appointments
3.8%
3.8%
8
8
Insurance Companies
Insurance Companies
3%
3%
9
9
Bank Deposits
Bank Deposits
2.8%
2.8%
10
10
Credit Card Transactions
Credit Card Transactions
2.5%
2.5%
11
11
Patient Care
Patient Care
2.3%
2.3%
12
12
Clerical Support
Clerical Support
2.1%
2.1%
13
13
Sort
Sort
1.8%
1.8%
14
14
Sales Floor
Sales Floor
1.6%
1.6%
15
15
Financial Statements
Financial Statements
1.5%
1.5%
16
16
Telephone Calls
Telephone Calls
1.3%
1.3%
17
17
Travel Arrangements
Travel Arrangements
1.3%
1.3%
18
18
Computer System
Computer System
1.2%
1.2%
19
19
Powerpoint
Powerpoint
1.1%
1.1%
20
20
Front End
Front End
1%
1%
21
21
Fax Machines
Fax Machines
1%
1%
22
22
HR
HR
1%
1%
23
23
Internet
Internet
0.9%
0.9%
24
24
Office Staff
Office Staff
0.9%
0.9%
25
25
Word Processing
Word Processing
0.9%
0.9%
26
26
Credit Reports
Credit Reports
0.9%
0.9%
27
27
Special Projects
Special Projects
0.8%
0.8%
28
28
Office Operations
Office Operations
0.7%
0.7%
29
29
Staff Members
Staff Members
0.7%
0.7%
30
30
Appropriate Person
Appropriate Person
0.7%
0.7%
31
31
Company Policies
Company Policies
0.7%
0.7%
32
32
Quickbooks
Quickbooks
0.7%
0.7%
33
33
Inventory Control
Inventory Control
0.6%
0.6%
34
34
Administrative Tasks
Administrative Tasks
0.6%
0.6%
35
35
High Volume
High Volume
0.6%
0.6%
36
36
Customer Complaints
Customer Complaints
0.6%
0.6%
37
37
Hipaa
Hipaa
0.6%
0.6%
38
38
Monthly Reports
Monthly Reports
0.6%
0.6%
39
39
Confidential Information
Confidential Information
0.6%
0.6%
40
40
Special Events
Special Events
0.6%
0.6%
41
41
Direct Calls
Direct Calls
0.6%
0.6%
42
42
Medicaid
Medicaid
0.6%
0.6%
43
43
Student Workers
Student Workers
0.5%
0.5%
44
44
Customer Orders
Customer Orders
0.5%
0.5%
45
45
Customer Information
Customer Information
0.5%
0.5%
46
46
Patient Registration
Patient Registration
0.5%
0.5%
47
47
EMR
EMR
0.5%
0.5%
48
48
Hippa
Hippa
0.5%
0.5%
49
49
POS
POS
0.5%
0.5%
50
50
Medical Records
Medical Records
0.5%
0.5%

36,274 Office Associate Jobs

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