Office associates have varied duties and responsibilities within an organization. They are responsible for the cash management operation, customer service functions, and administrative services. Other responsibilities include organizing and maintaining files and documents, administering all bookkeeping activities, and managing the entire office. Office associates also oversee the overall human resource activities within an organization, such as handling employment forms and health insurance administration. The skills required for this position include communication skills, organizational skills, and active listening skills.

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Office Associate Responsibilities

Here are examples of responsibilities from real office associate resumes representing typical tasks they are likely to perform in their roles.

  • Manage operational FedEx relationship through order fulfillment, shipment tracking, and communication with parties involve in shipment transaction.
  • Prepare complex PowerPoint presentations using sound and automate graphics.
  • Utilize PowerPoint and other graphics programs to develop supporting materials for presentations.
  • Arrange confidential documentation for patients and providers and correspond with providers regarding the status of their account.
  • Review payroll time sheets for accuracy and completeness and research discrepancies, enter data into computer system.
  • Design and implement a DoD program to improve transparency and accountability of combat equipment and procurement funding.
  • Assist incoming patients by completing the required documentation, and entering all information and history into the computer accurately.
  • Follow up to collect on-boarding paperwork and maintaining payroll detail, applicant/associate files and employment documents/posters per company requirements.
  • Train on HIPPA regulations and phone service etiquette to provide confidential and reassuring information to the clients.
  • Process patient admission documents and enter, review and scan patient admission paperwork in compliance with HIPPA guidelines.
  • Utilize AS400 system to process orders and update internal customer's notes.
  • Streamline direct office services such as weekly meeting material preparation, supply inventory, and delivery of legal paperwork to FedEx.
  • Perform other clerical duties as needed, such as filing, typing, photocopying, and collating.
  • Direct case managers on the clarification of federal regulations and policies of Medicaid waiver.
  • Analyze patient accounts to determine contractual underpayments/delay reimbursement with Medicare, Medicaid and commercial contracts.

Office Associate Job Description

Perhaps the hardest question to answer when deciding on a career as an office associate is "should I become an office associate?" You might find this info to be helpful. When compared to other jobs, office associate careers are projected to have a growth rate described as "decline" at -4% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a office associate by 2028 is -110,600.

On average, the office associate annual salary is $31,276 per year, which translates to $15.04 an hour. Generally speaking, office associates earn anywhere from $24,000 to $39,000 a year, which means that the top-earning office associates make $43,000 more than the ones at the lower end of the spectrum.

As is the case with most jobs, it takes work to become an office associate. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include a support clerk, clerk, administrative clerk, and cash office clerk.

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Office Associate Skills and Personality Traits

We calculated that 22% of Office Associates are proficient in Customer Service, Patients, and Data Entry. They’re also known for soft skills such as Customer-service skills, Detail oriented, and Organizational skills.

We break down the percentage of Office Associates that have these skills listed on their resume here:

  • Customer Service, 22%

    Exemplified the second-to-none customer service delivery for which Adventure Works is nationally renowned in all interactions with customers.

  • Patients, 10%

    Arranged confidential documentation for patients and providers and corresponded with providers regarding the status of their account.

  • Data Entry, 9%

    Performed multiple types of data entry for clients enrolled in any substance abuse rehabilitation programs in Iowa while maintaining their confidentiality.

  • Office Equipment, 6%

    Reported any office equipment malfunctions to the proper maintenance company.

  • Patient Appointments, 6%

    Showcased professional communication skills by communicating with physicians while scheduling patient appointments.

  • Telephone Calls, 5%

    Answered voluminous inbound/outbound telephone calls; routed calls to proper department/person.

Some of the skills we found on office associate resumes included "customer service," "patients," and "data entry." We have detailed the most important office associate responsibilities below.

  • Customer-service skills can be considered to be the most important personality trait for an office associate to have. According to a office associate resume, "general office clerks often provide general information to company staff, customers, or the public" office associates are able to use customer-service skills in the following example we gathered from a resume: "assisted incoming customers with any hr questions and/or concerns. "
  • Another trait important for fulfilling office associate duties is detail oriented. According to a office associate resume, "general office clerks perform many clerical tasks that require attention to detail, such as preparing bills." Here's an example of how office associates are able to utilize detail oriented: "developed detailed training manuals of all office procedures and trained new associates. "
  • Office associates are also known for organizational skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a office associate resume: "general office clerks file and retrieve records" We also found this resume example that details how this skill is put to the test: "coordinate daily office support activities, provide organizational planning and problem solving skills to supervisor. "
  • See the full list of office associate skills.

    Before becoming an office associate, 44.9% earned their bachelor's degree. When it comes down to graduating with a master's degree, 4.9% office associates went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most office associates have a college degree. But about one out of every five office associates didn't attend college at all.

    Those office associates who do attend college, typically earn either business degrees or accounting degrees. Less commonly earned degrees for office associates include psychology degrees or health care administration degrees.

    When you're ready to become an office associate, you might wonder which companies hire office associates. According to our research through office associate resumes, office associates are mostly hired by Atlantic Health, St Joseph Medical Group, and CDI. Now is a good time to apply as Atlantic Health has 142 office associates job openings, and there are 94 at St Joseph Medical Group and 49 at CDI.

    But if you're interested in companies where you might earn a high salary, office associates tend to earn the biggest salaries at Persistent Systems, Goldman Sachs, and State Street. Take Persistent Systems for example. The median office associate salary is $49,645. At Goldman Sachs, office associates earn an average of $47,235, while the average at State Street is $46,914. You should take into consideration how difficult it might be to secure a job with one of these companies.

    View more details on office associate salaries across the United States.

    We also looked into companies who hire office associates from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include Boston University, The Ohio State University, and University of North Carolina.

    The three companies that hire the most prestigious office associates are:

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    What Support Clerks Do

    A support clerk is primarily in charge of performing administrative support tasks in an office, making the daily workflow easier. Their responsibilities typically include preparing and processing documentation, answering and forwarding calls, handling correspondence, disseminating and organizing files, and running errands as needed. They may also update databases, maintaining records of all transactions. Furthermore, as a support clerk, it is essential to maintain an active communication line with staff, coordinating to ensure efficient and smooth workplace operations.

    We looked at the average office associate annual salary and compared it with the average of a support clerk. Generally speaking, support clerks receive $3,883 higher pay than office associates per year.

    While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both office associates and support clerks positions are skilled in customer service, patients, and data entry.

    There are some key differences in responsibilities as well. For example, an office associate responsibilities require skills like "patient appointments," "strong customer service," "phone calls," and "transcription." Meanwhile a typical support clerk has skills in areas such as "medical terminology," "patient care," "provide clerical support," and "credit card." This difference in skills reveals how truly different these two careers really are.

    Support clerks really shine in the government industry with an average salary of $35,567. Whereas office associates tend to make the most money in the finance industry with an average salary of $36,923.

    The education levels that support clerks earn is a bit different than that of office associates. In particular, support clerks are 1.9% less likely to graduate with a Master's Degree than an office associate. Additionally, they're 0.2% less likely to earn a Doctoral Degree.

    What Are The Duties Of a Clerk?

    Clerks are responsible for many of the general administrative tasks in the office. They are in charge of manning office telephone lines, managing incoming and outgoing mails, filing paperwork and other needed records, scheduling and documenting meetings, typing out documents when needed, disseminating memos and other official announcements, and keeping an inventory of office equipment and supplies. Clerks should have good office skills, communication skills, business writing skills, and time management skills. They should also be able to treat any document or paperwork they handle with confidentiality.

    Now we're going to look at the clerk profession. On average, clerks earn a $113 lower salary than office associates a year.

    Not everything about these jobs is different. Take their skills, for example. Office associates and clerks both include similar skills like "customer service," "data entry," and "office equipment" on their resumes.

    While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that office associate responsibilities requires skills like "patients," "patient appointments," "strong customer service," and "phone calls." But a clerk might use skills, such as, "basic math," "math," "cleanliness," and "customer satisfaction."

    It's been discovered that clerks earn lower salaries compared to office associates, but we wanted to find out where clerks earned the most pay. The answer? The health care industry. The average salary in the industry is $31,380. Additionally, office associates earn the highest paychecks in the finance with an average salary of $36,923.

    When it comes to the differences in education between the two professions, clerks tend to reach similar levels of education than office associates. In fact, they're 2.1% less likely to graduate with a Master's Degree and 0.2% more likely to earn a Doctoral Degree.

    How an Administrative Clerk Compares

    An administrative clerk provides support to staff and does clerical works. These clerical duties include answering and making phone calls, typing documents, compiling and filing records, and scheduling appointments. The clerks often set up office meetings and invite reliable speakers. Also, they do research and prepare reports or presentations. Candidates for the job must be organized, detail-oriented, and can manage their time well. They must be tech-savvy and have a basic knowledge of bookkeeping. The salary depends on their experience, industry, and location of the job.

    The administrative clerk profession generally makes a higher amount of money when compared to the average salary of office associates. The difference in salaries is administrative clerks making $1,051 higher than office associates.

    While looking through the resumes of several office associates and administrative clerks we discovered that both professions have similar skills. These similarities include skills such as "customer service," "patients," and "data entry," but they differ when it comes to other required skills.

    There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, an office associate is likely to be skilled in "patient appointments," "patient charts," "strong customer service," and "phone calls," while a typical administrative clerk is skilled in "payroll data," "database systems," "purchase orders," and "scheduling appointments."

    Additionally, administrative clerks earn a higher salary in the finance industry compared to other industries. In this industry, they receive an average salary of $33,044. Additionally, office associates earn an average salary of $36,923 in the finance industry.

    When it comes to education, administrative clerks tend to earn similar education levels than office associates. In fact, they're 1.9% less likely to earn a Master's Degree, and 0.4% less likely to graduate with a Doctoral Degree.

    Description Of a Cash Office Clerk

    A cash office clerk is primarily in charge of processing cash payments in an office, ensuring accuracy and timeliness. Their responsibilities also include handling check and cash deposits, completing merchandising procedures, monitoring the inventory of supplies, and maintaining accurate records of all cash transactions, producing sales reports for managers regularly. Moreover, a cash office clerk also has clerical support duties such as preparing and processing documents, handling calls and correspondence, organizing files, arranging meetings and schedules, and providing support to managers as necessary.

    The fourth career we look at typically earns lower pay than office associates. On average, cash office clerks earn a difference of $1,837 lower per year.

    According to resumes from both office associates and cash office clerks, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "data entry," "telephone calls," and "cash handling. "

    Each job requires different skills like "customer service," "patients," "office equipment," and "patient appointments," which might show up on an office associate resume. Whereas cash office clerk might include skills like "credit card payments," "responsive customer service," "lockbox," and "cash application."

    In general, cash office clerks make a higher salary in the government industry with an average of $34,731. The highest office associate annual salary stems from the finance industry.

    Cash office clerks reach similar levels of education when compared to office associates. The difference is that they're 2.2% more likely to earn a Master's Degree less, and 0.6% less likely to graduate with a Doctoral Degree.