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Become An Office Clerical Assistant

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Working As An Office Clerical Assistant

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Performing Administrative Activities
  • Getting Information
  • Mostly Sitting

  • Repetitive

  • $25,000

    Average Salary

What Does An Office Clerical Assistant Do

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

Duties

General office clerks typically do the following:

  • Answer and transfer telephone calls or take messages
  • Sort and deliver incoming mail and send outgoing mail
  • Schedule appointments and receive customers or visitors
  • Provide general information to staff, clients, or the public
  • Type, format, or edit routine memos or other reports
  • Copy, file, and update paper and electronic documents
  • Prepare and process bills and other office documents
  • Collect information and perform data entry

Rather than performing a single specialized task, general office clerks have responsibilities that often change daily with the current needs of the employer.

Some clerks file documents or answer phones; others enter data into computers or perform other tasks using software applications. They also frequently use photocopiers, scanners, fax machines, and other office equipment.

The specific duties assigned to clerks will depend on the type of office in which they work. For example, a general office clerk at a college or university processes application materials and answers questions from prospective students. A clerk at a hospital files and retrieves medical records.

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How To Become An Office Clerical Assistant

General office clerks typically need a high school diploma or equivalent and learn their skills on the job.

Education

General office clerks usually need a high school diploma or equivalent.

Courses in using computer applications, such as word processing and spreadsheet software, may be particularly helpful.

Training

General office clerks usually learn their skills while on the job. Their training typically lasts up to 1 month and may include instructions on office procedures, proper phone etiquette, and the use of office equipment.

Advancement

General office clerks may advance to other administrative positions with more responsibility, such as executive secretaries and executive administrative assistants.

Advancement opportunities often depend on work experience and the knowledge of computer applications, such as word processing and spreadsheet software.

Important Qualities

Customer-service skills. Clerks often provide general information to company staff, customers, or the public. They should be courteous and prompt with their responses.

Detail oriented. Clerks perform many clerical tasks, such as preparing bills that require attention to detail.

Organizational skills. Office clerks file and retrieve records. They need to keep records organized to be able to access them quickly and efficiently.

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Office Clerical Assistant Career Paths

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Average Length of Employment
Clerical Secretary 3.4 years
Office Technician 3.1 years
Office Specialist 3.0 years
Office Secretary 2.8 years
Office Associate 2.8 years
Clerical Staff 2.7 years
Office Clerk 2.3 years
Office Assistant 2.2 years
Office Worker 2.0 years
Clerical Worker 1.9 years
Office Helper 1.9 years
Clerical Aide 1.7 years
Top Careers Before Office Clerical Assistant
Cashier 13.6%
Secretary 3.6%
Internship 3.2%
Volunteer 3.0%
Server 2.1%
File Clerk 1.8%
Teller 1.8%
Clerk 1.7%
Manager 1.6%
Top Careers After Office Clerical Assistant
Cashier 12.7%
Internship 3.9%
Server 3.1%
Assistant 2.7%
Volunteer 2.5%
Secretary 2.3%
Manager 2.1%

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Top Skills for An Office Clerical Assistant

  1. Office Supplies
  2. Data Entry
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Ordered/requested general office supplies and assisted with general, administrative office duties.
  • Assigned to a credit company to fill a need for data entry of contracts and file preparation for scanning.
  • Managed telephone operations by answering incoming phone calls, transferring calls appropriately, conducting appointment reminders, and taking messages.
  • Facilitated daily administrative functions including customer service, Registered Patients filed Physician's reports, operating fax and copying machines.
  • Assisted with payroll preparation and entered data into cumulative payroll document.

Office Clerical Assistant Demographics

Gender

Female

70.2%

Male

16.6%

Unknown

13.1%
Ethnicity

White

61.2%

Hispanic or Latino

17.6%

Black or African American

11.7%

Asian

6.2%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

70.4%

French

9.2%

Japanese

2.8%

Portuguese

2.1%

Italian

2.1%

Russian

1.4%

German

1.4%

Cantonese

1.4%

Arabic

1.4%

Sicilian

0.7%

Chinese

0.7%

Turkish

0.7%

Romanian

0.7%

Hmong

0.7%

Hopi

0.7%

Vietnamese

0.7%

Armenian

0.7%

Mandarin

0.7%

Korean

0.7%

Dutch

0.7%
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Office Clerical Assistant Education

Schools

University of Phoenix

24.1%

Ashford University

5.2%

The Academy

5.2%

University of Missouri - Saint Louis

5.2%

Liberty University

5.2%

Florida State University

4.7%

Borough of Manhattan Community College of the City University of New York

4.7%

Essex County College

4.7%

Long Beach City College

4.2%

Miami Dade College

3.8%

Cuyahoga Community College

3.8%

Remington College

3.8%

Kaplan University

3.8%

Southern Illinois University Carbondale

3.3%

Glendale Community College

3.3%

University of Wisconsin - Milwaukee

3.3%

University of Massachusetts Amherst

3.3%

Wayne County Community College District

2.8%

University of Alabama

2.8%

Columbia Southern University

2.8%
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Majors

Business

26.1%

Health Care Administration

9.8%

Accounting

7.9%

Medical Assisting Services

5.5%

Criminal Justice

5.4%

Psychology

5.3%

Nursing

4.3%

English

4.1%

Liberal Arts

3.6%

General Studies

3.5%

Communication

3.3%

Secretarial And Administrative Science

2.8%

Education

2.8%

Legal Support Services

2.8%

Management

2.3%

Biology

2.3%

Computer Science

2.3%

Sociology

2.1%

General Education, Specific Areas

2.0%

Political Science

1.7%
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Degrees

Other

33.8%

Bachelors

32.1%

Associate

16.9%

Certificate

7.6%

Masters

5.4%

Diploma

3.1%

License

0.5%

Doctorate

0.5%
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