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Office clerk/cashier skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical office clerk/cashier skills. We ranked the top skills for office clerks/cashier based on the percentage of resumes they appeared on. For example, 35.9% of office clerk/cashier resumes contained customer service as a skill. Continue reading to find out what skills an office clerk/cashier needs to be successful in the workplace.

15 office clerk/cashier skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how office clerks/cashier use customer service:

Responsibilities-Assisted in training and cross training of new and current associates.-Maintained thorough product knowledge while providing outstanding customer service.
Supervised approximately 15 employees to ensure they were meeting company customer service standards and safety and sanitation standards.

2. Bill Pay

Here's how office clerks/cashier use bill pay:

Processed payments for and produced money orders, IPP bill payments and Western Union money transfers (amounts varied).
Provide rain checks, handle bill payments, Western Union and Money Orders.

3. Front End

Here's how office clerks/cashier use front end:

Maintained clean and orderly conditions at the register as well as the front end of the store.
Head Cashier: A position created as an assistant to the store Front End Manager.

4. Cash Drawers

Here's how office clerks/cashier use cash drawers:

Balance currency, coin, checks, and charges in cash drawers at the ends of shifts for cashiers.
Front office clerk, assist with cashing checks, lottery transactions and counting down cash drawers from cashiers.

5. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how office clerks/cashier use bank deposits:

Processed and delivered daily bank deposits.
Experience with cash handling including daily bank deposits and the balancing of cash registers.

6. Customer Complaints

Here's how office clerks/cashier use customer complaints:

Provided assistance and information dealing with customer complaints, concerns, and suggestions via telephone and face-to-face.
Served as primary contact for customers; providing friendly service and handling customer complaints tactfully.

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7. Sales Transactions

Sales transaction is defined as the completed agreement between two or more parties involved in selling and payment of goods or services in exchange for money. The steps or procedure done is called sales transaction, which may include negotiation or bargaining, settlement of agreement including the agreement on the price, discount, and payment method whether this will be on cash basis or installment. The buyer may inquire about the product or services during the sales transaction and making the necessary adjustment with the seller until they come up with a specific agreement.

Here's how office clerks/cashier use sales transactions:

Head cashier: All sales transactions, credit card transactions, counted down cash drawer at the end of shift.
Processed cash and other sales transactions accurately and according to the established guidelines.

8. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how office clerks/cashier use direct calls:

Direct callers to appropriate divisions/departments.
Answered telephones, direct calls, and took over 47 messages in any given scheduled shift.

9. Lottery Tickets

Here's how office clerks/cashier use lottery tickets:

Distributed lottery tickets & lottery winnings.
Assisted customers with tobacco sales, lottery tickets, cashier checks, UPS, DMV, and Western Union transactions.

10. Sales Reports

A sale report also known as the sales analysis report provides an overview of the situation of the sales within a company. It reveals various trends occurring in the sales numbers over a certain period. It also analyses the steps of the sales funnel, projects areas for improvement along with the performance of sales executives.

Here's how office clerks/cashier use sales reports:

Count down tills, issue loans to cashiers, print out end of shift reports and daily sales reports.
Prepare sales reports on a daily basis.

11. Computer System

Here's how office clerks/cashier use computer system:

Entered price changes into computer system(s).
Entered layaway payments into computer system.

12. Bill Payments

Here's how office clerks/cashier use bill payments:

Assist customers with cashing checks/bill payment/informing and selling products/Collecting debt/answering phones with customers needs and concerns/Making outbound Calls
Processed bill payments using TS300 computerized database system.

13. Groceries

Here's how office clerks/cashier use groceries:

Organize customer groceries and provided purchasing assistance.
Job responsibilities as a Cashier were to ring groceries and bag groceries.

14. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how office clerks/cashier use pos:

Experienced knowledge and use of the 10-key and POS system.
Processed merchandise information through store computer system, POS register system and completed all required paperwork according to policy.

15. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how office clerks/cashier use telephone calls:

Answered and routed telephone calls to departments.
Answered multi-line telephone systems and screened incoming telephone calls.

5 Office Clerk/Cashier resume examples

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List of office clerk/cashier skills to add to your resume

The most important skills for an office clerk/cashier resume and required skills for an office clerk/cashier to have include:

Customer Service
Bill Pay
Front End
Cash Drawers
Bank Deposits
Customer Complaints
Sales Transactions
Direct Calls
Lottery Tickets
Sales Reports
Computer System
Bill Payments
Groceries
POS
Telephone Calls

Office Equipment
Credit Card Transactions
Customer Inquiries
Office Machines
Sales Floor
Fax Machines
Repair Orders
Credit Card Payments
Database Systems
Financial Reports
Customer Orders
Inventory Control
Office Operations
Customer Relations
Customer Transactions

Cash Registers
Multi-Line Phone System
Grocery Store
Business Transactions
WIC
Store Deposits
Monetary Transactions
Address Complaints
Voice Mail Systems
Utility Payments
Optical Price Scanners
A/R
ATM
Store Policies

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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