Office clerks are administrative employees who handle clerical activities for the organization. They are in charge of managing company records, organizing and storing documents, filing and sorting hard copies of documents, and liaising with other departments or external partners. They are also in charge of handling and scheduling meetings and appointments, managing the reservation of office meeting rooms, and manning telephone lines. Office clerks may also be in charge of ordering office supplies, preparing purchase requisitions for office needs, sending out and receiving official company documents, and other correspondences.

Office Clerk Responsibilities

Here are examples of responsibilities from real office clerk resumes representing typical tasks they are likely to perform in their roles.

  • Manage incoming and outgoing mail, distributing letters and packaging to staff and administrative offices, check staff email.
  • Display excellent customer service skills to clients, show cultural sensitivity and person ability in all communication both customers and coworkers.
  • Scan EOB's and attach to payments in software system.
  • Perform electronic billing of Medicare, Medicaid, and HMO/PPO submissions.
  • Follow all HIPAA guidelines and safety rules as required within the healthcare policy.
  • Perform account analysis on credit balance accounts using insurance explanation of benefit information (EOB).
  • Obtain and gather information for PowerPoint presentation
  • Type correspondence and create PowerPoint presentations for special events.
  • Process Medicare, Medicaid and commercial insurance electronic billing.
  • Conduct research as necessary using financial reports to resolve payroll discrepancies and answer inquiries.
Office Clerk Traits
Customer-service skills involve listening skills that allow you to communicate efficiently and respectfully with a customer.
Detail oriented involves being extremely mindful and observant of all details.
Organizational skills are essential to working as efficiently as possible through being able to focus on projects at hand while also keeping a clean workspace.

Office Clerk Job Description

Perhaps the hardest question to answer when deciding on a career as an office clerk is "should I become an office clerk?" You might find this info to be helpful. When compared to other jobs, office clerk careers are projected to have a growth rate described as "decline" at -4% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a office clerk by 2028 is -110,600.

Office clerks average about $13.28 an hour, which makes the office clerk annual salary $27,617. Additionally, office clerks are known to earn anywhere from $21,000 to $35,000 a year. This means that the top-earning office clerks make $14,000 more than the lowest earning ones.

Once you've become an office clerk, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include an office administrator, office receptionist, data clerk, and room clerk.

Office Clerk Jobs You Might Like

Office Clerk Resume Examples

Office Clerk Skills and Personality Traits

We calculated that 17% of Office Clerks are proficient in Customer Service, Data Entry, and Office Procedures. They’re also known for soft skills such as Customer-service skills, Detail oriented, and Organizational skills.

We break down the percentage of Office Clerks that have these skills listed on their resume here:

  • Customer Service, 17%

    Perform a customer service representative role by providing product related information electronically and by phone to clients.

  • Data Entry, 14%

    Operated office equipment and completed general office work including answering calls, data entry and in-person requests

  • Office Procedures, 8%

    Performed administrative support tasks such as proofreading, transcribing handwritten information, operating calculators, computers and other general office equipment.

  • Telephone Calls, 5%

    Receive and directing telephone calls and relaying messages to others while maintaining accuracy, clarity and confidentiality.

  • Communication, 5%

    Created and distributed company sales quotes to customers Updated quote distribution Excel spreadsheet Customer communication regarding questions or concerns on sales quotes

  • Payroll, 4%

    Conducted research as necessary using financial reports to resolve payroll discrepancies and answer inquiries.

Some of the skills we found on office clerk resumes included "customer service," "data entry," and "office procedures." We have detailed the most important office clerk responsibilities below.

  • The most important skills for an office clerk to have in this position are customer-service skills. In this excerpt that we gathered from a office clerk resume, you'll understand why: "general office clerks often provide general information to company staff, customers, or the public" According to resumes we found, customer-service skills can be used by a office clerk in order to "assist customers with scheduling appointments both over the phone and in person. "
  • Another commonly found skill for being able to perform office clerk duties is the following: detail oriented. According to a office clerk resume, "general office clerks perform many clerical tasks that require attention to detail, such as preparing bills." Check out this example of how office clerks use detail oriented: "contributed to the success of hr practices that encouraged an employee-oriented culture. "
  • Another skill that is quite popular among office clerks is organizational skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a office clerk resume: "general office clerks file and retrieve records" This example from a resume shows how this skill is used: "handled correspondence, reports, spreadsheets and organizational charts as well as data entry. "
  • See the full list of office clerk skills.

    We've found that 32.4% of office clerks have earned a bachelor's degree. Furthermore, 2.5% earned their master's degrees before becoming an office clerk. While it's true that some office clerks have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every four office clerks did not spend the extra money to attend college.

    The office clerks who went onto college to earn a more in-depth education generally studied business and accounting, while a small population of office clerks studied general studies and health care administration.

    When you're ready to become an office clerk, you might wonder which companies hire office clerks. According to our research through office clerk resumes, office clerks are mostly hired by Lowes Foods, Kemper, and Lineage Logistics. Now is a good time to apply as Lowes Foods has 24 office clerks job openings, and there are 23 at Kemper and 16 at Lineage Logistics.

    If you're interested in companies where office clerks make the most money, you'll want to apply for positions at Lineage Logistics, Boys & Girls Clubs of the Peninsula, and McCarthy Building Companies. We found that at Lineage Logistics, the average office clerk salary is $33,983. Whereas at Boys & Girls Clubs of the Peninsula, office clerks earn roughly $33,834. And at McCarthy Building Companies, they make an average salary of $33,751.

    View more details on office clerk salaries across the United States.

    The industries that office clerks fulfill the most roles in are the retail and professional industries. But the highest office clerk annual salary is in the transportation industry, averaging $32,363. In the insurance industry they make $30,715 and average about $30,682 in the retail industry. In conclusion, office clerks who work in the transportation industry earn a 10.2% higher salary than office clerks in the professional industry.

    The three companies that hire the most prestigious office clerks are:

      What Office Administrators Do

      Office administrators are employees who ensure that the office is running in tip-top shape. They manage the administrative needs of the office. They answer calls directed to the official company phone, manage the inventory of supplies, take charge or purchase requisitions for needed supplies, and ensure the office equipment and fixtures are taken care of. Office administrators also manage correspondences, official memoranda, and other official company documents. They also keep track of files and records to ensure that these are properly organized. At times, office administrators also take charge of welcoming guests and accompanying them to their respective meetings.

      In this section, we compare the average office clerk annual salary with that of an office administrator. Typically, office administrators earn a $7,879 higher salary than office clerks earn annually.

      While their salaries may differ, one common ground between office clerks and office administrators are a few of the skills required in each craft. In both careers, employees bring forth skills like customer service, data entry, and office procedures.

      There are some key differences in responsibilities as well. For example, an office clerk responsibilities require skills like "communication," "payroll," "office setting," and "hr." Meanwhile a typical office administrator has skills in areas such as "financial statements," "human resources," "administrative functions," and "daily operations." This difference in skills reveals how truly different these two careers really are.

      Office administrators really shine in the technology industry with an average salary of $42,857. Whereas office clerks tend to make the most money in the transportation industry with an average salary of $32,363.

      Office administrators tend to reach higher levels of education than office clerks. In fact, office administrators are 5.7% more likely to graduate with a Master's Degree and 0.1% more likely to have a Doctoral Degree.

      What Are The Duties Of an Office Receptionist?

      An office receptionist, or administrative assistant, performs various administrative tasks for an organization. These tasks may include answering phone calls, providing the public and customers with information, and warmly welcoming, greeting, and directing visitors or guests accordingly. Additionally, an office receptionist is responsible for maintaining security by issuing visitor badges, monitoring logbooks, and following procedures. Administrative assistants are also responsible for preparing and processing travel vouchers and other documents. Some employers prefer someone with a college or bachelor's degree, telephone skills, and excellent communication skills.

      The next role we're going to look at is the office receptionist profession. Typically, this position earns a higher pay. In fact, they earn a $3,643 higher salary than office clerks per year.

      While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both office clerks and office receptionists are known to have skills such as "customer service," "data entry," and "office procedures. "

      But both careers also use different skills, according to real office clerk resumes. While office clerk responsibilities can utilize skills like "office setting," "personal computers," "purchase orders," and "clerical tasks," some office receptionists use skills like "reception area," "greeting patients," "accurate messages," and "greeting visitors."

      Office receptionists may earn a higher salary than office clerks, but office receptionists earn the most pay in the construction industry with an average salary of $40,062. On the other side of things, office clerks receive higher paychecks in the transportation industry where they earn an average of $32,363.

      In general, office receptionists study at similar levels of education than office clerks. They're 0.2% less likely to obtain a Master's Degree while being 0.1% less likely to earn a Doctoral Degree.

      How a Data Clerk Compares

      A data clerk is responsible for performing administrative support tasks, mainly focusing on data-entry. Their responsibilities typically include updating databases, maintaining records on spreadsheets and other documents, preparing and processing files, creating and organizing reports, coordinating with different departments to gather or disseminate data, and performing research and analysis. They may also handle calls and correspondence, monitor schedules and office supply inventory, and complete support tasks for staff as necessary. Furthermore, as a data clerk, it is essential to maintain an active communication line with teams and adhere to the company's data security policies and regulations.

      The third profession we take a look at is data clerk. On an average scale, these workers bring in higher salaries than office clerks. In fact, they make a $2,342 higher salary per year.

      While looking through the resumes of several office clerks and data clerks we discovered that both professions have similar skills. These similarities include skills such as "data entry," "office procedures," and "telephone calls," but they differ when it comes to other required skills.

      Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from office clerk resumes include skills like "customer service," "office setting," "word processing," and "scheduling appointments," whereas a data clerk might be skilled in "computer entry," "data entry requirements," "ensure accuracy," and "data base. "

      Data clerks make a very good living in the manufacturing industry with an average annual salary of $32,058. Whereas office clerks are paid the highest salary in the transportation industry with the average being $32,363.

      When it comes to education, data clerks tend to earn similar education levels than office clerks. In fact, they're 4.1% more likely to earn a Master's Degree, and 0.2% more likely to graduate with a Doctoral Degree.

      Description Of a Room Clerk

      A room clerk is responsible for receiving guests and assigning them to their respective rooms, typically in a hotel setting. Room clerks manage guests' reservations, explain the policies of the premises, and process their payments for staying at the hotel. They also ensure the rooms' cleanliness, reaching out to the maintenance for any repairs and requests for additional room items. A room clerk must have excellent communication and customer service skills, respond to the customer's inquiries and concerns, and resolve service complaints immediately.

      The fourth career we look at typically earns higher pay than office clerks. On average, room clerks earn a difference of $968 higher per year.

      According to resumes from both office clerks and room clerks, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "data entry," and "office procedures. "

      Even though a few skill sets overlap, there are some differences that are important to note. For one, an office clerk might have more use for skills like "communication," "payroll," "direct calls," and "office setting." Meanwhile, some room clerks might include skills like "outgoing packages," "postage meter," "stock room," and "company policies" on their resume.

      Room clerks earn a higher salary in the retail industry with an average of $29,338. Whereas, office clerks earn the highest salary in the transportation industry.

      In general, room clerks reach similar levels of education when compared to office clerks resumes. Room clerks are 0.1% less likely to earn their Master's Degree and 0.4% less likely to graduate with a Doctoral Degree.