What Does an Office Clerk Do?

Office clerks are administrative employees who handle clerical activities for the organization. They are in charge of managing company records, organizing and storing documents, filing and sorting hard copies of documents, and liaising with other departments or external partners. They are also in charge of handling and scheduling meetings and appointments, managing the reservation of office meeting rooms, and manning telephone lines. Office clerks may also be in charge of ordering office supplies, preparing purchase requisitions for office needs, sending out and receiving official company documents, and other correspondences.

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Office Clerk Responsibilities

Here are examples of responsibilities from real office clerk resumes representing typical tasks they are likely to perform in their roles.

  • Complete medical records requests as specified under HIPAA regulations.
  • Scan EOB's and attach to payments in software system.
  • Perform electronic billing of Medicare, Medicaid, and HMO/PPO submissions.
  • Follow all HIPAA guidelines and safety rules as required within the healthcare policy.
  • Perform account analysis on credit balance accounts using insurance explanation of benefit information (EOB).
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provide.
  • Obtain and gather information for PowerPoint presentation
  • Inventory and organization of football uniforms and equipment.
  • Type correspondence and create PowerPoint presentations for special events.
  • Process Medicare, Medicaid and commercial insurance electronic billing.
  • Provide timely and professional service to patients in all areas of responsibility.
  • Conduct research as necessary using financial reports to resolve payroll discrepancies and answer inquiries.
  • Assist patients with sensitive and detail orient documentation, schedule appointments and verify insurance benefits.
  • Assist payroll specialist in conducting research on discrepancies of payroll information and documentation before processing.
  • Submit bids on the ACAS system & some A/R.4/2000-4/2002
Office Clerk Traits
Customer-service skills
Customer-service skills involve listening skills that allow you to communicate efficiently and respectfully with a customer.
Detail oriented
Detail oriented involves being extremely mindful and observant of all details.
Organizational skills
Organizational skills are essential to working as efficiently as possible through being able to focus on projects at hand while also keeping a clean workspace.

Office Clerk Jobs You Might Like

  • High Paying Office Clerk Jobs - $38K and Up
  • Entry Level Office Clerk Jobs
  • Part Time Office Clerk Jobs
  • Actively Hiring
  • No Degree Office Clerk Jobs
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Office Clerk Job Description

Between the years 2018 and 2028, office clerk jobs are expected to undergo a growth rate described as "decline" at -4%, according to the Bureau of Labor Statistics. So if the thought "should I become an office clerk?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of office clerk opportunities that are projected to become available by 2028 is -110,600.

Office clerks average about $14.87 an hour, which makes the office clerk annual salary $30,927. Additionally, office clerks are known to earn anywhere from $25,000 to $38,000 a year. This means that the top-earning office clerks make $12,000 more than the lowest earning ones.

As is the case with most jobs, it takes work to become an office clerk. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include an office administrator, office receptionist, data clerk, and room clerk.

Learn More About Office Clerk Job Descriptions

Office Clerk Jobs You Might Like

12 Office Clerk Resume Examples

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Evelyn Gonzalez
Office Clerk
Contact Information
Chicago, IL
(340) 555-4721
Skills
  • Payroll
  • Office Supplies
  • Proper Departments
  • Scheduling Appointments
  • Powerpoint
  • Address Complaints
  • Office Setting
  • Travel Arrangements
  • Customer Orders
  • Insurance Companies
Employment History
Office Clerk
2020 - Present
Walgreen Co
Chicago, IL
  • Completed tasks independently and as a team assigned by supervisor for special events and projects.
  • Planned daily schedule of customer service appointments in geographical line for time saving order.
  • Trained both new and existing personnel in company's customer service protocol and daily operations.
  • Processed payments for and produced money orders, IPP bill payments and Western Union money transfers (amounts varied).
  • answer a multi-line phone customer service cash handling nightly deposits credit applications financing contracts
Receptionist Secretary
2019 - 2020
Walgreen Co
Chicago, IL
  • Executed multiple mail runs for intercompany mail, as well as metered mail and FedEx and UPS.
  • Ensured sales floor is fully stocked, correctly priced and safe per company guidelines.
  • Direct visitors to appropriate contacts Answer incoming calls Assist with payroll, bookkeeping, receivables collection.
  • Scheduled shipments to ensure compliance with company policies.
  • Entered data into their database and made Excel spreadsheets for the Procurement Office.
  • Meet sales goals * Help customers with extensive knowledge of product * Earned excellent customer service award pin.
Services Clerk
2017 - 2019
Walgreen Co
Chicago, IL
  • Assisted on sales floor as needed to maintain services standards.
  • Greet customers Cleaned and straighten work area Organized register supplies Provided professional and courteous service at all times Correctly handled money
  • Assisted in set-up of new store in preparation for grand opening.
  • Operate POS quickly and efficiently.
Education
High School Diploma
2017 - 2017
 
 
Jean Hudson
Office Clerk
Contact Info
San Francisco, CA
(770) 555-4628
Skills
Computer LabOffice MachinesBusiness TransactionsOffice SuppliesFinancial StatementsBusiness OfficeHRCustomer PaymentsInsurance CompaniesPersonal Computers
Employment History
Office Clerk
2020 - Present
San Francisco Public Library
San Francisco, CA
  • Indexed pleadings and medical records; organize files Transcribe dictation
  • Worked in the customer service office.
  • Processed all incoming telephone calls for fines, renewals and general assistance.
  • Supported human resources staff with new hire orientations and monthly departmental meetings.
  • Make and process payroll report to the admin.
Work Study Office Assistant
2019 - 2020
San Mateo County Health
San Francisco, CA
  • Updated and evaluated department personnel files.
  • Entered city resolutions and ordinances into the computer system.
Accountant Assistant
2017 - 2019
Robert Half International
San Francisco, CA
  • Assisted busy CPA firm during tax season with compilation of individual and corporate tax returns.
  • Prepared annual budgets and variance analysis reports, account reconciliations, sale tax returns, and monthly financial statements.
  • Enter daily transactions into QuickBooks Contractor 2012.
  • Research and reconciliation of balance sheet accounts.
  • Bank Reconciliation, Investment, working with external auditors and other departments
  • Created purchase orders and invoiced customers via email.
Education
Bachelor's Degree Business
2014 - 2017
San Jose State University
San Jose, CA
 
 
Ryan Stone
Office Clerk
Dallas, TX
(350) 555-3705
Experience
Office Clerk2020 - Present
Robert Half International•Dallas, TX
  • Assisted accounts payable and accounts receivable with database encoding to validate inventory.
  • General Office Data Entry Accounts Payable Accounts Receivable
  • Perform general ledger/journal entries as needed to adjust/reverse any amounts necessary after analysis and reviews.
  • Maintained database files for the KPI on a daily basis.
  • Positioned and organized merchandise on sales floor.
Office Worker2010 - 2020
State Farm•Richardson, TX
  • Provided exceptional quality customer service interactions.
  • Licensed and certified as an LSA 5 to sell all lines of insurance including Bank products.
  • Answered phones and submit auto policy changes to be processed.
  • Reached or exceed sales goals consistently * Received promotion within 4 months of being hired * Managed the Agency's Facebook account
Accountant Assistant2008 - 2010
Exxon Mobil•Houston, TX
  • Responded to internal and external audit inquires in a timely manner with professionalism.
  • Communicated with banks to ensure accurate statement of financial transactions for clients.
  • Prepared journal entries, month-end closing procedures, general ledger maintenance, and payroll functions.
Skills
Administrative TasksData EntryHRSpecial ProjectsPayrollTelephone CallsIncomeQuick BooksPowerpointCustomer Complaints
Education
Bachelor's Degree Accounting2005 - 2008
University of Houston•Houston, TX
 
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Office Clerk Skills and Personality Traits

We calculated that 21% of Office Clerks are proficient in Customer Service, Data Entry, and Telephone Calls. They’re also known for soft skills such as Customer-service skills, Detail oriented, and Organizational skills.

We break down the percentage of Office Clerks that have these skills listed on their resume here:

  • Customer Service, 21%

    Perform a customer service representative role by providing product related information electronically and by phone to clients.

  • Data Entry, 18%

    Operated office equipment and completed general office work including answering calls, data entry and in-person requests

  • Telephone Calls, 7%

    Receive and directing telephone calls and relaying messages to others while maintaining accuracy, clarity and confidentiality.

  • Payroll, 5%

    Conducted research as necessary using financial reports to resolve payroll discrepancies and answer inquiries.

  • Office Equipment, 4%

    Operated standard office equipment, adhered to safety practices, efficiently used pertinent software applications and prepared and maintained accurate records.

  • Office Machines, 3%

    Balanced basic bookkeeping and filing duties Deliver and/or pick up packages Operate office machines Compile financial records

Some of the skills we found on office clerk resumes included "customer service," "data entry," and "telephone calls." We have detailed the most important office clerk responsibilities below.

  • The most important skills for an office clerk to have in this position are customer-service skills. In this excerpt that we gathered from a office clerk resume, you'll understand why: "general office clerks often provide general information to company staff, customers, or the public" According to resumes we found, customer-service skills can be used by a office clerk in order to "answered telephones, questions and referred calls and/or walk-in customers, assist with scheduling service appointments. "

  • Another commonly found skill for being able to perform office clerk duties is the following: detail oriented. According to a office clerk resume, "general office clerks perform many clerical tasks that require attention to detail, such as preparing bills." Check out this example of how office clerks use detail oriented: "contributed to the success of hr practices that encouraged an employee-oriented culture. "

  • Another skill that is quite popular among office clerks is organizational skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a office clerk resume: "general office clerks file and retrieve records" This example from a resume shows how this skill is used: "handled correspondence, reports, spreadsheets and organizational charts as well as data entry. "

    • See the full list of office clerk skills.

    We've found that 32.4% of office clerks have earned a bachelor's degree. Furthermore, 2.5% earned their master's degrees before becoming an office clerk. While it's true that some office clerks have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every four office clerks did not spend the extra money to attend college.

    The office clerks who went onto college to earn a more in-depth education generally studied business and accounting, while a small population of office clerks studied general studies and health care administration.

    When you're ready to become an office clerk, you might wonder which companies hire office clerks. According to our research through office clerk resumes, office clerks are mostly hired by Lowes Foods, ABM Industries, and Ricoh. Now is a good time to apply as Lowes Foods has 22 office clerks job openings, and there are 11 at ABM Industries and 10 at Ricoh.

    If you're interested in companies where office clerks make the most money, you'll want to apply for positions at University of Massachusetts Boston, Ross Institute, and Kemper. We found that at University of Massachusetts Boston, the average office clerk salary is $45,035. Whereas at Ross Institute, office clerks earn roughly $41,207. And at Kemper, they make an average salary of $40,621.

    View more details on office clerk salaries across the United States.

    We also looked into companies who hire office clerks from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include Boston University, The Ohio State University, and Florida State College at Jacksonville.

    In general, office clerks fulfill roles in the retail and manufacturing industries. While employment numbers are high in those industries, the office clerk annual salary is the highest in the transportation industry with $31,504 as the average salary. Meanwhile, the government and health care industries pay $31,054 and $30,866 respectively. This means that office clerks who are employed in the transportation industry make 11.4% more than office clerks who work in the retail Industry.

    The three companies that hire the most prestigious office clerks are:

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    Office Clerk Jobs You Might Like

    • High Paying Office Clerk Jobs - $38K and Up
    • Entry Level Office Clerk Jobs
    • Part Time Office Clerk Jobs
    • Actively Hiring
    • No Degree Office Clerk Jobs
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    What Office Administrators Do

    Office administrators are employees who ensure that the office is running in tip-top shape. They manage the administrative needs of the office. They answer calls directed to the official company phone, manage the inventory of supplies, take charge or purchase requisitions for needed supplies, and ensure the office equipment and fixtures are taken care of. Office administrators also manage correspondences, official memoranda, and other official company documents. They also keep track of files and records to ensure that these are properly organized. At times, office administrators also take charge of welcoming guests and accompanying them to their respective meetings.

    In this section, we compare the average office clerk annual salary with that of an office administrator. Typically, office administrators earn a $6,496 higher salary than office clerks earn annually.

    While their salaries may differ, one common ground between office clerks and office administrators are a few of the skills required in each craft. In both careers, employees bring forth skills like customer service, data entry, and telephone calls.

    There are some key differences in responsibilities as well. For example, an office clerk responsibilities require skills like "payroll," "hr," "clerical tasks," and "business transactions." Meanwhile a typical office administrator has skills in areas such as "patients," "financial reports," "human resources," and "administrative functions." This difference in skills reveals how truly different these two careers really are.

    Office administrators really shine in the government industry with an average salary of $39,681. Whereas office clerks tend to make the most money in the transportation industry with an average salary of $31,504.

    Office administrators tend to reach similar levels of education than office clerks. In fact, office administrators are 2.6% more likely to graduate with a Master's Degree and 0.1% more likely to have a Doctoral Degree.

    What Are The Duties Of an Office Receptionist?

    An office receptionist, or administrative assistant, performs various administrative tasks for an organization. These tasks may include answering phone calls, providing the public and customers with information, and warmly welcoming, greeting, and directing visitors or guests accordingly. Additionally, an office receptionist is responsible for maintaining security by issuing visitor badges, monitoring logbooks, and following procedures. Administrative assistants are also responsible for preparing and processing travel vouchers and other documents. Some employers prefer someone with a college or bachelor's degree, telephone skills, and excellent communication skills.

    The next role we're going to look at is the office receptionist profession. Typically, this position earns a higher pay. In fact, they earn a $2,627 higher salary than office clerks per year.

    While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both office clerks and office receptionists are known to have skills such as "customer service," "data entry," and "telephone calls. "

    But both careers also use different skills, according to real office clerk resumes. While office clerk responsibilities can utilize skills like "scheduling appointments," "purchase orders," "clerical tasks," and "business transactions," some office receptionists use skills like "patients," "phone calls," "appointment scheduling," and "insurance verification."

    Office receptionists may earn a higher salary than office clerks, but office receptionists earn the most pay in the manufacturing industry with an average salary of $34,162. On the other side of things, office clerks receive higher paychecks in the transportation industry where they earn an average of $31,504.

    In general, office receptionists study at similar levels of education than office clerks. They're 0.2% less likely to obtain a Master's Degree while being 0.1% more likely to earn a Doctoral Degree.

    How a Data Clerk Compares

    A data clerk is responsible for performing administrative support tasks, mainly focusing on data-entry. Their responsibilities typically include updating databases, maintaining records on spreadsheets and other documents, preparing and processing files, creating and organizing reports, coordinating with different departments to gather or disseminate data, and performing research and analysis. They may also handle calls and correspondence, monitor schedules and office supply inventory, and complete support tasks for staff as necessary. Furthermore, as a data clerk, it is essential to maintain an active communication line with teams and adhere to the company's data security policies and regulations.

    The third profession we take a look at is data clerk. On an average scale, these workers bring in higher salaries than office clerks. In fact, they make a $623 higher salary per year.

    While looking through the resumes of several office clerks and data clerks we discovered that both professions have similar skills. These similarities include skills such as "data entry," "telephone calls," and "payroll," but they differ when it comes to other required skills.

    Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from office clerk resumes include skills like "customer service," "word processing," "scheduling appointments," and "bank deposits," whereas a data clerk might be skilled in "computer entry," "student data," "data integrity," and "source data. "

    Data clerks make a very good living in the manufacturing industry with an average annual salary of $35,533. Whereas office clerks are paid the highest salary in the transportation industry with the average being $31,504.

    When it comes to education, data clerks tend to earn similar education levels than office clerks. In fact, they're 0.9% more likely to earn a Master's Degree, and 0.0% more likely to graduate with a Doctoral Degree.

    Description Of a Room Clerk

    A room clerk is responsible for receiving guests and assigning them to their respective rooms, typically in a hotel setting. Room clerks manage guests' reservations, explain the policies of the premises, and process their payments for staying at the hotel. They also ensure the rooms' cleanliness, reaching out to the maintenance for any repairs and requests for additional room items. A room clerk must have excellent communication and customer service skills, respond to the customer's inquiries and concerns, and resolve service complaints immediately.

    The fourth career we look at typically earns lower pay than office clerks. On average, room clerks earn a difference of $140 lower per year.

    According to resumes from both office clerks and room clerks, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "data entry," and "telephone calls. "

    Even though a few skill sets overlap, there are some differences that are important to note. For one, an office clerk might have more use for skills like "payroll," "direct calls," "word processing," and "scheduling appointments." Meanwhile, some room clerks might include skills like "stock room," "postage meter," "delivery carts," and "parts room" on their resume.

    Room clerks earn a higher salary in the government industry with an average of $33,014. Whereas, office clerks earn the highest salary in the transportation industry.

    In general, room clerks reach similar levels of education when compared to office clerks resumes. Room clerks are 0.2% less likely to earn their Master's Degree and 0.2% less likely to graduate with a Doctoral Degree.

    What an Office Clerk Does FAQs

    What Are The Duties And Responsibilities Of A Clerk?

    The duties and responsibilities of a clerk are to handle organizational and administrative tasks. The role of an office clerk often involves ensuring that an office is operating as efficiently as possible.

    Have more questions? See all answers to common office and administrative questions.

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    Updated October 2, 2020