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Office coordinator/administrative assistant skills for your resume and career

Updated January 8, 2025
5 min read
Quoted experts
Dr. Mike Peterson Ph.D.,
Anne McConnell Ph.D.
Below we've compiled a list of the most critical office coordinator/administrative assistant skills. We ranked the top skills for office coordinator/administrative assistants based on the percentage of resumes they appeared on. For example, 24.4% of office coordinator/administrative assistant resumes contained patients as a skill. Continue reading to find out what skills an office coordinator/administrative assistant needs to be successful in the workplace.

15 office coordinator/administrative assistant skills for your resume and career

1. Patients

Here's how office coordinator/administrative assistants use patients:
  • Performed data entry of sensitive information including, personal information of patients in multiple different company databases.
  • Relay information to patients regarding preparation for laboratory tests, procedures, and examinations.

2. Office Equipment

Here's how office coordinator/administrative assistants use office equipment:
  • Coordinated office equipment purchasing and maintenance, including telephone systems, copiers and facsimile machines at all facility locations.
  • Performed regular maintenance on and coordinated necessary service for all office Equipment.

3. Patient Charts

Here's how office coordinator/administrative assistants use patient charts:
  • Created/maintained patient charts and electronic files for the rehabilitation department.
  • Created all new patient charts as well as maintained existing patient charts.

4. Office Functions

Here's how office coordinator/administrative assistants use office functions:
  • Coordinate office functions with telecommuters, other offices and departments, and external organizations.
  • Preformed various clerical and administrative office functions.

5. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how office coordinator/administrative assistants use data entry:
  • Maintained and supported documentation, logs and data entry to monitor activity/outcomes related to care coordination services.
  • Performed daily data entry, maintained office supply levels, assemble speaker's materials; maintain confidential database information and files.

6. Appointment Scheduling

Here's how office coordinator/administrative assistants use appointment scheduling:
  • Managed appointment scheduling & booking for multiple therapists & psychiatrists.
  • Lead implementer for department Appointment scheduling program.

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7. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how office coordinator/administrative assistants use customer service:
  • Assisted with business development; fostered positive client relations with prospective and current clients by ensuring satisfaction through exemplary customer service.
  • Supervised customer service representatives, oversaw collections on cable accounts and handled new-hires and terminations.

8. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how office coordinator/administrative assistants use payroll:
  • Calculated payroll accurately and timely, delivering reports to Accountant and payroll office.
  • Assisted Controller/Human Resource Manager with payroll, unemployment insurance, accounts payable/receivable.

9. Travel Arrangements

Here's how office coordinator/administrative assistants use travel arrangements:
  • Organized the details of special events, provided cost effective travel arrangements which included corporate agendas and itineraries.
  • Coordinated travel arrangements, maintained database and ensured the delivery of premium service to Administrators.

10. Expense Reports

Here's how office coordinator/administrative assistants use expense reports:
  • Scheduled event speakers and outreach appointments, coordinated travel plans, submitted expense reports, communicated with specifically targeted outreach groups.
  • Created and maintained computer/paper-based filing and organization systems for records, expense reports and general/confidential documents.

11. Client Database

Here's how office coordinator/administrative assistants use client database:
  • Maintained client database ensuring confidentiality of sensitive information.
  • Managed client database and marketing materials.

12. Front Desk

Here's how office coordinator/administrative assistants use front desk:
  • Supported two physician ophthalmology practice in all front desk and administrative capacities.
  • Create invoices for products sold by our durable medical equipment company; provide relief for front desk clerk and switchboard.

13. Meeting Minutes

Here's how office coordinator/administrative assistants use meeting minutes:
  • Record meeting minutes and maintain Administrative, Governing Board, Department Manager and Safety/Infection Control Committee meeting manuals.
  • Arrange and attend board meetings and prepare meeting minutes.

14. Patient Appointments

Here's how office coordinator/administrative assistants use patient appointments:
  • Prepared and managed optometrist's schedules to guarantee maximum availability for patient appointments.
  • Process physician orders, set up patient appointments, arrange for transport to other facilities and critical care / follow-up.

15. Insurance Verification

Here's how office coordinator/administrative assistants use insurance verification:
  • Manage Corporate Fleet: Track Assigned Drivers, Insurance Verifications, and Maintain Mileage Logs.
  • Maintained accounting for services provided, reconciling delinquent accounts with high degree of accuracy, insurance verification while maintaining historical records.
top-skills

What skills help Office Coordinator/Administrative Assistants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on office coordinator/administrative assistant resumes?

Dr. Mike Peterson Ph.D.Dr. Mike Peterson Ph.D. LinkedIn profile

Department Chair and Associate Professor of English, Dixie State University

Writing skills have always been valued by employers, but anything that shows an ability to write, produce, or communicate in digital spaces will stand out. While employers are becoming increasingly comfortable having employees work and collaborate digitally (from home or elsewhere), they may still be reluctant to train employees how to do that. They want to see evidence that applicants will know how to use technology and stay productive without extensive training and without a supervisor having to stand behind them. That isn't to say training won't take place, but employers want to use their valuable time and resources training employees on their own systems, policies, and procedures; they don't want to have to show new-hires how to use Zoom, how to format a memo, how to write an email, or how to co-edit a document using OneDrive.

What office coordinator/administrative assistant skills would you recommend for someone trying to advance their career?

Anne McConnell Ph.D.

Professor, West Virginia State University

I would encourage someone taking a gap year to branch out, seeking work experiences and employment situations that expose them to new skills and allow them to interact with a diverse set of people. Sometimes we find ourselves in a bubble-communicating with the same people, who tend to share the same ideas-and a gap year provides the opportunity to extend beyond that. Employers value employees who have open, flexible minds, and seeking out experiences that demonstrate that openness can be helpful.

What type of skills will young office coordinator/administrative assistants need?

Angela Robbins Ph.D.Angela Robbins Ph.D. LinkedIn profile

Associate Professor of History, Meredith College

History majors are in high demand in government, business, and non-profits because of the knowledge and skills they gain in the classroom. History majors, in particular, are especially good at contextualizing-that is, explaining how an event or discussion fits within the big picture. This includes how things that are going on today-such as the Capitol riot on January 6-connects to the Constitution, the balance of powers, the way democracy works, and related issues such as the implications of propaganda and misinformation. This goes well beyond merely expressing an opinion or debating two sides of an issue. Students of history do their research and practice skills of analysis, collecting and scrutinizing evidence rather than taking something at face value or only relying on a single source. We take sources apart to evaluate the credentials of their creators and search for bias. We examine sources from various creators so we take into account multiple experiences and points of view. Then we synthesize-or bring the sources together-in order to communicate what it all means. These skills are desired by employers and translate well into many careers and work environments. Seeking good evidence to answer questions and solve problems, whether that's in the classroom today or working with clients later, is a skill that employers highly value.

Students are practicing other skills that are necessary to success in the workplace, whether that will be in person or online. Time management, seeing a project through from start to finish, hosting and contributing to meetings, working on a team-whether it's two people or ten-and creating appropriate types of presentations to communicate ideas are all things our students can tell their employers they will come in with so they can hit the ground running. In addition, our majors develop self-awareness, empathy, and an appreciation of diverse opinions and approaches to problems through investigation of the life experiences of historical figures and their classroom discussions with classmates. Certainly, every employer wants you to learn the specifics within their sector, but these skills are fairly universal and will benefit majors as they move from the classroom to career.

What technical skills for an office coordinator/administrative assistant stand out to employers?

Christi Patton Luks

Professor (NTT) and Associate Chair for Academic Affairs, Missouri University of Science & Technology

I've always felt that the most important thing we teach our students is problem-solving skills. The students who can readily relate the theory to their practical experience to develop new solutions are the most valuable. Engineering students that are active on design teams or took advantage of internships and co-ops are in great position for this.

What soft skills should all office coordinator/administrative assistants possess?

Brandy BaileyBrandy Bailey LinkedIn profile

Career Coach, Ohio University - Lancaster Campus

Soft skills may vary depending on the employer, industry, and personal opinions. My biggest ones are communication skills, adaptability, self-awareness, teamwork, problem-solving, intercultural competency, creativity or innovation, and time management.

List of office coordinator/administrative assistant skills to add to your resume

Office coordinator/administrative assistant skills

The most important skills for an office coordinator/administrative assistant resume and required skills for an office coordinator/administrative assistant to have include:

  • Patients
  • Office Equipment
  • Patient Charts
  • Office Functions
  • Data Entry
  • Appointment Scheduling
  • Customer Service
  • Payroll
  • Travel Arrangements
  • Expense Reports
  • Client Database
  • Front Desk
  • Meeting Minutes
  • Patient Appointments
  • Insurance Verification
  • Provides Administrative Support
  • Administrative Tasks
  • Human Resources
  • PowerPoint
  • Office Management
  • Office Operations
  • Conference Calls
  • Event Planning
  • Patient Care
  • Telephone Calls
  • Word Processing
  • EMR
  • Office Procedures
  • Background Checks
  • Multi-Line Phone System
  • Real Estate
  • HIPAA
  • Insurance Coverage
  • QuickBooks
  • Bank Deposits
  • International Travel
  • Hippa
  • I-9
  • Office Inventory
  • Business Cards
  • Office Machines
  • Administrative Functions
  • A/R
  • FedEx
  • Insurance Claims
  • Fax Machines
  • Administrative Assistance

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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