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Become An Office Employee

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Working As An Office Employee

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Performing Administrative Activities
  • Getting Information
  • Mostly Sitting

  • Repetitive

  • $28,000

    Average Salary

What Does An Office Employee Do

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

Duties

General office clerks typically do the following:

  • Answer and transfer telephone calls or take messages
  • Sort and deliver incoming mail and send outgoing mail
  • Schedule appointments and receive customers or visitors
  • Provide general information to staff, clients, or the public
  • Type, format, or edit routine memos or other reports
  • Copy, file, and update paper and electronic documents
  • Prepare and process bills and other office documents
  • Collect information and perform data entry

Rather than performing a single specialized task, general office clerks have responsibilities that often change daily with the current needs of the employer.

Some clerks file documents or answer phones; others enter data into computers or perform other tasks using software applications. They also frequently use photocopiers, scanners, fax machines, and other office equipment.

The specific duties assigned to clerks will depend on the type of office in which they work. For example, a general office clerk at a college or university processes application materials and answers questions from prospective students. A clerk at a hospital files and retrieves medical records.

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How To Become An Office Employee

General office clerks typically need a high school diploma or equivalent and learn their skills on the job.

Education

General office clerks usually need a high school diploma or equivalent.

Courses in using computer applications, such as word processing and spreadsheet software, may be particularly helpful.

Training

General office clerks usually learn their skills while on the job. Their training typically lasts up to 1 month and may include instructions on office procedures, proper phone etiquette, and the use of office equipment.

Advancement

General office clerks may advance to other administrative positions with more responsibility, such as executive secretaries and executive administrative assistants.

Advancement opportunities often depend on work experience and the knowledge of computer applications, such as word processing and spreadsheet software.

Important Qualities

Customer-service skills. Clerks often provide general information to company staff, customers, or the public. They should be courteous and prompt with their responses.

Detail oriented. Clerks perform many clerical tasks, such as preparing bills that require attention to detail.

Organizational skills. Office clerks file and retrieve records. They need to keep records organized to be able to access them quickly and efficiently.

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Office Employee Career Paths

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Top Skills for An Office Employee

  1. Customer Service
  2. Data Entry
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Used customer service skills to communicate effectively ticketing information for games and season tickets.
  • Inventory upkeep for office, warehouse, custodial; Data entry; MSDS filing and maintaining; General office duties
  • Answered all inbound phone calls and would transfer calls appropriately or answer any questions.
  • Answered the phones, took messages, and set scheduled appointments Made copies, sorted files, retrieved and restocked office supplies
  • Arrange daily shifts for the front desk and concierge according to the employee's ability and daily occupancy.

Office Employee Demographics

Gender

Female

59.7%

Male

30.6%

Unknown

9.7%
Ethnicity

White

63.7%

Hispanic or Latino

15.2%

Black or African American

10.5%

Asian

6.7%

Unknown

4.0%
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Foreign Languages Spoken

Spanish

38.2%

French

13.7%

Italian

6.9%

German

6.9%

Arabic

4.9%

Russian

3.9%

Mandarin

2.9%

Portuguese

2.9%

Hebrew

2.9%

Turkish

2.0%

Dutch

2.0%

Greek

2.0%

Tagalog

2.0%

Chinese

2.0%

Polish

2.0%

Somali

1.0%

Korean

1.0%

Ukrainian

1.0%

Cebuano

1.0%

Berber

1.0%
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Office Employee Education

Schools

University of Utah

7.2%

University of Phoenix

7.2%

Ohio University -

6.2%

Iowa State University

6.2%

University of New Hampshire

5.2%

Ashford University

5.2%

University of Texas at Austin

5.2%

Miami University

5.2%

State University of New York College at Brockport

5.2%

DePaul University

5.2%

University of Arizona

5.2%

Syracuse University

4.1%

Saint Louis University-

4.1%

Michigan State University

4.1%

Auburn University

4.1%

Arizona State University

4.1%

Valdosta State University

4.1%

Kent State University

4.1%

Howard University

4.1%

West Virginia University

4.1%
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Majors

Business

20.3%

Accounting

9.3%

Psychology

8.1%

Communication

6.1%

Criminal Justice

4.8%

Kinesiology

4.5%

English

4.3%

Biology

4.1%

Health Care Administration

3.9%

Law

3.9%

Management

3.8%

Nursing

3.6%

Theatre

3.4%

Computer Science

3.1%

Finance

3.1%

Elementary Education

2.9%

Political Science

2.9%

Marketing

2.9%

Fine Arts

2.5%

Sociology

2.5%
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Degrees

Bachelors

50.6%

Other

22.3%

Associate

10.2%

Masters

9.6%

Certificate

3.6%

Doctorate

2.2%

Diploma

1.0%

License

0.4%
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