Office employee vs employee service officer

The differences between office employees and employee service officers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an office employee, becoming an employee service officer takes usually requires 6-12 months. Additionally, an office employee has an average salary of $35,825, which is higher than the $32,546 average annual salary of an employee service officer.

The top three skills for an office employee include customer service, telephone calls and customer accounts. The most important skills for an employee service officer are minor maintenance, data entry, and customer service.

Office employee vs employee service officer overview

	Office Employee	Employee Service Officer
Yearly salary	$35,825	$32,546
Hourly rate	$17.22	$15.65
Growth rate	-5%	-4%
Number of jobs	74,182	92,271
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 48%
Average age	47	40
Years of experience	2	12

What does an office employee do?

An office employee is someone who performs clerical and any other tasks usually performed by managers. Office employees are employed as clerical workers in offices or organizations. They execute tasks such as typing and word processing, answering phone calls, bookkeeping, and stenography. It is their responsibility to ensure the smooth daily operations of an office. Their diligence, communication skills, customer service, hard work, and attention to detail are necessary for this job.

What does an employee service officer do?

An employee services officer processes salary calculations, position management, payroll, appointment letters, and general human resource inquiries. Employee services officers recruit, train, and develop staff for an organization. They administer pension and benefits and ensure that staff is paid properly. Part of their job is to look after the safety, welfare, and health of employees. They approve job descriptions as well as advertisements. Also, they organize training sessions and related activities for the staff.

Office employee vs employee service officer salary

Office employees and employee service officers have different pay scales, as shown below.

	Office Employee	Employee Service Officer
Average salary	$35,825	$32,546
Salary range	Between $19,000 And $64,000	Between $25,000 And $41,000
Highest paying City	East Palo Alto, CA	San Diego, CA
Highest paying state	California	California
Best paying company	OSF HealthCare	CSX
Best paying industry	Professional	Transportation

Differences between office employee and employee service officer education

There are a few differences between an office employee and an employee service officer in terms of educational background:

	Office Employee	Employee Service Officer
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 48%
Most common major	Business	Business
Most common college	Western Carolina University	-

Office employee vs employee service officer demographics

Here are the differences between office employees' and employee service officers' demographics:

	Office Employee	Employee Service Officer
Average age	47	40
Gender ratio	Male, 34.4% Female, 65.6%	Male, 47.6% Female, 52.4%
Race ratio	Black or African American, 9.1% Unknown, 5.0% Hispanic or Latino, 17.7% Asian, 7.9% White, 59.1% American Indian and Alaska Native, 1.2%	Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 17.4% Asian, 7.1% White, 57.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between office employee and employee service officer duties and responsibilities

Office employee example responsibilities.

Manage operational FedEx relationship through order fulfillment, shipment tracking, and communication with parties involve in shipment transaction.
Complete payroll by compiling hours and verifying submissions weekly, via QuickBooks.
File paperwork, organize PowerPoint presentations, assist with typing correspondence and fax documents to appropriate destination.
Demonstrate ability to maintain composure and work efficiently in a fast-pace environment while following HIPAA guidelines.

Employee service officer example responsibilities.

Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
Place orders in the POS system.
Process all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into computer systems.
Communicate VIP arrivals to designate personnel for escort and delivery of amenities.

Office employee vs employee service officer skills

Common office employee skills

Customer Service, 72%
Telephone Calls, 5%
Customer Accounts, 4%
Medical Billing, 4%
Computer System, 2%
Front Desk, 1%

Common employee service officer skills

Minor Maintenance, 32%
Data Entry, 23%
Customer Service, 18%
Food Service, 7%
Food Safety, 3%
Kitchen Equipment, 3%

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Office and Administrative Industry
Office Employee
Office Employee vs Employee Service Officer

Updated January 8, 2025

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