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Office employee skills for your resume and career

Updated January 8, 2025
3 min read
Quoted expert
Guillaume de Syon Ph.D.
Below we've compiled a list of the most critical office employee skills. We ranked the top skills for office employees based on the percentage of resumes they appeared on. For example, 72.0% of office employee resumes contained customer service as a skill. Continue reading to find out what skills an office employee needs to be successful in the workplace.

15 office employee skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how office employees use customer service:
  • Used customer service skills to communicate effectively ticketing information for games and season tickets.
  • Provided general office administration assistance and customer service.

2. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how office employees use telephone calls:
  • Performed various follow up activities including telephone calls, appeals, and letters and utilize payer websites to achieve timely resolution.
  • Answered telephone calls and transferring if needed, along with taking messages.

3. Customer Accounts

Here's how office employees use customer accounts:
  • Developed and established new customer accounts.
  • Processed customer accounts, managed telephone lines and experienced in filing and database management.

4. Medical Billing

Here's how office employees use medical billing:
  • Performed medical billing including verifying compliance with insurance protocols.

5. Computer System

Here's how office employees use computer system:
  • Assisted permanent personnel in updated employee information when the company switched to a new computer system.
  • Perform maintenance and upgrades to office computer systems.

6. Front Desk

Here's how office employees use front desk:
  • Arrange daily shifts for the front desk and concierge according to the employee's ability and daily occupancy.
  • Worked at UPS Store as the front desk clerk was also in charge of inventory and stocking.

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7. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how office employees use hr:
  • Processed and renewed yearly government rams security forms applications for HR.
  • Managed HR projects for the Vice President, Human Resources.

8. Office Management

Here's how office employees use office management:
  • Handled day-to-day business operations involving office management, including answering phones, arranging meetings, and editing obituaries
  • Provided clerical/office management as a temporary employee based on personnel need.

9. Ticket Sales

Ticket sale is the selling of the rights to be a part of a sports event or show. The ticket sale grants each buyer access to the show or event and leaves everyone who isn't buying out of the show. It can also be referred to as the sums of money generated from the sale of tickets for an event or sports show. Over the years, laws have been enacted to prohibit the resale of tickets by unauthorized sellers.

Here's how office employees use ticket sales:
  • Ticket sales, office support staff, Will Call for a variety of performance art events
  • Offered individualized guest service Processed ticket sales

10. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how office employees use scheduling appointments:
  • Perform various tasks in the front office including: Filing medical records, answering the telephone, scheduling appointments for patients.
  • Answered phones, faxed, emailed, coping, scheduling appointments, and helping out internally in the office.

11. Office Tasks

Here's how office employees use office tasks:
  • Answered phone calls and completed office tasks including filing and verifying purchases.
  • Performed various office tasks contingent on accuracy for office staff and coaches.

12. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how office employees use direct calls:
  • Provide general information on incoming calls and direct callers to appropriate individual.
  • Redirect calls to medical assistants and administrative support staff as appropriate.

13. Office Operations

Here's how office employees use office operations:
  • Coordinated and managed office operations, especially during the frequent absence of Director.
  • Booked Airline travel/reserved hotel and car rentals/In charge of daily office operations/researched misplaced freight/worked directly with companies to find their lost freight

14. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how office employees use bank deposits:
  • Open, sort, and route incoming mail, answer correspondence, prepare outgoing mail, and prepare bank deposits.
  • Prepare daily bank deposits for 3 X weekly pick-ups and prepare cash orders as necessary.

15. Office Equipment

Here's how office employees use office equipment:
  • Operate office equipment such as printers, copy and facsimile machines.
  • substitute - computer skills, phone skills, dealing with students and parents, filing, all office equipment, inputting attendance
top-skills

What skills help Office Employees find jobs?

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What type of skills will young office employees need?

Guillaume de Syon Ph.D.Guillaume de Syon Ph.D. LinkedIn profile

Professor of History, Albright College

The same as the ones they needed before. Employers want a combination of experience as well as writing and reading capacities. There may even be a greater need for decent writing, as the shift to online has affected the workforce. On the positive side, successfully negotiating the pandemic conditions could be considered a sign of adaptability.
Do you want to know more?
Read more about what experts have to say about office employee

List of office employee skills to add to your resume

Office employee skills

The most important skills for an office employee resume and required skills for an office employee to have include:

  • Customer Service
  • Telephone Calls
  • Customer Accounts
  • Medical Billing
  • Computer System
  • Front Desk
  • HR
  • Office Management
  • Ticket Sales
  • Scheduling Appointments
  • Office Tasks
  • Direct Calls
  • Office Operations
  • Bank Deposits
  • Office Equipment
  • Business Transactions
  • PowerPoint
  • Word Processing
  • Purchase Orders
  • Customer Inquiries
  • QuickBooks
  • Office Machines
  • Customer Complaints
  • Multi-Line Phone System
  • Computer Programs
  • Fax Machines
  • Cash Drawers
  • Customer Relations

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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