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Become An Office Helper

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Working As An Office Helper

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Performing Administrative Activities
  • Getting Information
  • Mostly Sitting

  • Repetitive

  • $25,000

    Average Salary

What Does An Office Helper Do

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

Duties

General office clerks typically do the following:

  • Answer and transfer telephone calls or take messages
  • Sort and deliver incoming mail and send outgoing mail
  • Schedule appointments and receive customers or visitors
  • Provide general information to staff, clients, or the public
  • Type, format, or edit routine memos or other reports
  • Copy, file, and update paper and electronic documents
  • Prepare and process bills and other office documents
  • Collect information and perform data entry

Rather than performing a single specialized task, general office clerks have responsibilities that often change daily with the current needs of the employer.

Some clerks file documents or answer phones; others enter data into computers or perform other tasks using software applications. They also frequently use photocopiers, scanners, fax machines, and other office equipment.

The specific duties assigned to clerks will depend on the type of office in which they work. For example, a general office clerk at a college or university processes application materials and answers questions from prospective students. A clerk at a hospital files and retrieves medical records.

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How To Become An Office Helper

General office clerks typically need a high school diploma or equivalent and learn their skills on the job.

Education

General office clerks usually need a high school diploma or equivalent.

Courses in using computer applications, such as word processing and spreadsheet software, may be particularly helpful.

Training

General office clerks usually learn their skills while on the job. Their training typically lasts up to 1 month and may include instructions on office procedures, proper phone etiquette, and the use of office equipment.

Advancement

General office clerks may advance to other administrative positions with more responsibility, such as executive secretaries and executive administrative assistants.

Advancement opportunities often depend on work experience and the knowledge of computer applications, such as word processing and spreadsheet software.

Important Qualities

Customer-service skills. Clerks often provide general information to company staff, customers, or the public. They should be courteous and prompt with their responses.

Detail oriented. Clerks perform many clerical tasks, such as preparing bills that require attention to detail.

Organizational skills. Office clerks file and retrieve records. They need to keep records organized to be able to access them quickly and efficiently.

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Top Skills for An Office Helper

  1. Office Supplies
  2. Customer Service
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Organized chiropractic inventory supplies and office supplies.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Executed daily operations of reception and data entry.
  • Assisted Registrar's Office filing, scanning, phone calls, and data entry as well as other administrative duties.
  • Answered phones, filed, general office-Processed payroll entries-Entered and posted quarterly activity in Creative Solutions-Reconciled bank statements-Resolved client questions and concerns

Office Helper Demographics

Gender

Female

68.1%

Male

20.3%

Unknown

11.6%
Ethnicity

White

62.2%

Hispanic or Latino

16.5%

Black or African American

10.9%

Asian

6.7%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

68.6%

German

5.8%

French

4.7%

Japanese

3.5%

Chinese

2.3%

Samoan

2.3%

Russian

2.3%

Mandarin

2.3%

Vietnamese

1.2%

Turkish

1.2%

Greek

1.2%

Amharic

1.2%

Dari

1.2%

Cheyenne

1.2%

Cantonese

1.2%
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Office Helper Education

Schools

University of Phoenix

23.2%

Ashford University

6.5%

The Academy

5.2%

Southern New Hampshire University

5.2%

Kaplan University

5.2%

Ultimate Medical Academy - Clearwater

4.5%

Community College of Philadelphia

4.5%

Houston Community College

4.5%

Michigan State University

4.5%

Liberty University

4.5%

Brigham Young University

3.9%

Southeastern Louisiana University

3.9%

Ohio State University

3.2%

Northern Kentucky University

3.2%

University of Akron

3.2%

Northern Essex Community College

3.2%

South Texas College

3.2%

Northern Illinois University

3.2%

Montgomery County Community College

2.6%

Rock Valley College

2.6%
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Majors

Business

21.4%

Health Care Administration

8.4%

Nursing

7.7%

Criminal Justice

7.3%

Accounting

7.3%

Psychology

5.9%

General Studies

5.8%

Medical Assisting Services

5.1%

Computer Science

4.6%

Early Childhood Education

2.8%

Education

2.8%

General Education, Specific Areas

2.7%

Cosmetology

2.6%

Liberal Arts

2.6%

Human Services

2.4%

Nursing Assistants

2.3%

Graphic Design

2.3%

Biology

2.0%

Elementary Education

2.0%

English

1.9%
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Degrees

Other

40.8%

Bachelors

28.0%

Associate

16.9%

Certificate

7.1%

Masters

3.8%

Diploma

2.4%

License

0.7%

Doctorate

0.2%
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