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Top Office Lead Skills

Below we've compiled a list of the most important skills for an Office Lead. We ranked the top skills based on the percentage of Office Lead resumes they appeared on. For example, 9.0% of Office Lead resumes contained Payroll as a skill. Let's find out what skills an Office Lead actually needs in order to be successful in the workplace.

The six most common skills found on Office Lead resumes in 2020. Read below to see the full list.

1. Payroll

high Demand
Here's how Payroll is used in Office Lead jobs:
  • Performed Human Resource responsibilities and store administrative functions including payroll and attendance records.
  • Completed and forwarded HR and payroll related documents accurately.
  • Processed Employee time punches and payroll exceptions to ensure that employees were compensated for all time worked.
  • Processed tax and application paperwork as well as performed end of day payroll and billing functions.
  • Deposited end of day transactions to bank and direct employee payroll to district office.
  • Helped teammates with company forms, payroll issues, vacation, and other requests.
  • Participated in the payroll process to include time keeping, corrections and garnishments.
  • Processed and Audited payroll and handled all collections and aging for the branch.
  • Processed payroll and educated team members of benefits and services available through Kmart.
  • Ensured accuracy in daily activities to avoid delays in payments and payroll.
  • Handled accounts payable and payroll functions as well as resolve delinquent accounts.
  • Worked with payroll department on deposits of various A/R insurance checks.
  • Managed payroll, delinquent accounts, and provider scheduling/Freeze or Block.
  • Processed daily and weekly payroll for 100+ store employees.
  • Administered shipping office o Processed payroll for 100+ employees.
  • Entered data for employee payroll corrections and wage attachments.
  • Keyed and made any necessary adjustments for payroll.
  • Assisted with payroll and surgery scheduling as needed.
  • Prepared payroll employees, based on hours worked.
  • Prepared payroll and processing in conjunction with AR.

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2. Customer Service

high Demand
Here's how Customer Service is used in Office Lead jobs:
  • Increased employee knowledge by assisting with development and implementation of product-awareness program and customer service.
  • Demonstrated exceptional customer service and improved patient experience by prepping patients for physician services.
  • Assisted with all customer service issues regarding product availability and quality control related issues.
  • Collaborated regularly with cross-functional teams including customer service, technical operations, and management.
  • Provided quality customer service to customers to ensure they have a satisfactory experience.
  • Handled complex transactions and escalated customer service issues to ensure customer satisfaction.
  • Provided customer service by explaining thorough process and addressing various concerns.
  • Trained, motivated and educated employees on providing excellent customer service.
  • Managed inventory levels and customer service for office supply department.
  • Ensured customer satisfaction with products and customer service.
  • Provided excellent customer service in stressful situations.
  • Utilized customer service skills regularly.
  • Supervised up to 20 employees, training, customer service, created solutions for upset customers while upholding company policies.
  • Processed customer transactions (cash, check & charge) General clerical, customer service and troubleshooting Some managerial duties
  • Trained new cashiers and customer service representatives and monitored their progress throughout their time as a cashier at Best Buy
  • Worked side by side with front office staff, leading by example, to deliver excellent customer service.
  • Processed and keyed in Returned items as the RGA people put them away handled calls from customer service.
  • Assisted in customer service duties including returns and exchanges, bill payments, and in store order pickup.
  • Served as executive assistant to the Vice President, Director of Sales, and Director of Customer Service.
  • Worked with Management to ensure over all customer service and store presentation was above standards.

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3. Human Resources

high Demand
Here's how Human Resources is used in Office Lead jobs:
  • Worked as back up to Human Resources, which included payroll duties and the interview process.
  • Accomplished Senior Office Administrative leader with a focus on Human Resources and Accounting skill sets.
  • Assisted Human Resources department to coordinate new employee orientations and monthly staff recognition events.
  • Partnered with enterprise human resources on guiding team behavior change in four areas:.
  • Trained store employees and managers on new human resources policies and operational processes.
  • Served on Isle Navigation team; a pipeline to Human Resources.
  • Managed $3.6M NCIS Human Resources and Business Process Transformation Project.
  • Worked directly with Human Resources, team development.
  • Ensured company was in compliance with OSHA and HIPAA regulations as well as being the Human Resources representative for the staff.
  • Checked daily invoices Payroll Human resources

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4. Powerpoint

high Demand
Here's how Powerpoint is used in Office Lead jobs:
  • Created flyers, spreadsheets, and correspondence utilizing Word, PowerPoint, Excel and Publisher.
  • Developed informative and motivational PowerPoint presentations for sales and regional meetings as well as to facilitate communications with potential partners.
  • Created PowerPoint presentations used for business development, organized files, developed spreadsheets, faxed reports and scanned documents.
  • Developed innovative PowerPoint presentation used by the Owner to market executive support programs to potential members and investors.
  • Developed innovative PowerPoint presentation used by the Office of Admissions to market executive support programs to potential students.
  • Facilitated Weekly meetings via PowerPoint and excel with problem solving strategies to upper management and Accounting Department.

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5. Data Entry

high Demand
Here's how Data Entry is used in Office Lead jobs:
  • Answered and managed patient calls, completing data entry, tracking therapist activities while coordinating, scheduling and arranging patient visits.
  • Handled multifaceted clerical tasks, data entry, filing, records management and billing Office Lead for front staff.
  • Submitted necessary paperwork for patient account adjustments (such as write-offs) to the Data Entry Clerk.
  • Performed clerical/receptionist duties such as data entry, filing, light typing and 10-key by touch.
  • Invoiced customers, processed expense accounts, data entry, and opened new projects.
  • Called truck transport to order tanker material and performed data entry of purchase receipt.
  • Processed employee data entry in to Oracle system when new employees were hired.
  • Performed data entry, medical chart filing, & assisted doctors with admissions/discharges.
  • Formulated patient information forms to improve data entry accuracy by 40%.
  • Inputted all data entry as need at the request of the supervisors.
  • Performed data entry, monthly audits, and tracked weekly employee sales.
  • Conducted data entry projects for the SQL database.
  • Faxed copied and scanned in paperword for data entry on MAS.
  • Completed data entry and clerical duties through out our offices.

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6. Front Office

high Demand
Here's how Front Office is used in Office Lead jobs:
  • Strengthened patient relations by coaching front office staff in effective patient communication.
  • Reviewed front office complaints, investigated problems, and worked with office manager to make systematic changes to correct recurring problems.
  • Provided assistance with all front office and back office duties, which included performing various clinical tests and procedures with physician.
  • Supervised front office, including: cash register reconciling, collections, scheduling, and verifying insurance eligibility.
  • Developed agenda and conducted front office staff meetings, and drafted and disseminated dismissal letters by certified mail.
  • Supervised all front office operations, monitoring work and assign tasks, as well as breaks and lunches.
  • Assisted the sales department to make sure their clients were well attended to by the front office staff.
  • Performed front office clerical duties such as answering telephones, check-in, checkout, and record processing.
  • Supported front office in claim preparation, scheduling of patient care, and collecting patient financial obligations.
  • Managed front office, directly responsible for overseeing all office duties, protocol and managing employees.
  • Started with the company as a Front Office Representative and promoted to Lead after two months.
  • Removed obstacles between front office and sales staff to ensure the sales reps could maximize sales.
  • Managed and maintained all front office receptionists' scheduling weekly along with breaks and lunches.
  • Supervised and trained a full front office staff for a growing successful pain management practice.
  • Provided front office supervision and coordination for busy medical office of two doctors and staff.
  • Managed front office - Implemented electronic chart system - Trained new hires - Oversaw office flow
  • Maintained front office operations with company objectives to streamline the flow and enhance service.
  • Ensured each front office associate is properly trained to deliver efficient and effective service.
  • Organized computer training for staff and organized monthly meetings with all front office staff.
  • Supervised multiple front office operations of 12 FTE's of a Military medical clinic.

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7. Store Management

high Demand
Here's how Store Management is used in Office Lead jobs:
  • Assisted store management in daily responsibilities including researching customer escalations, scheduling and entering employee annual reviews.
  • Prepared nightly deposits and closing reports to present to store management team.
  • Provided any technical assistance when needed to store management.

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8. Office Supplies

high Demand
Here's how Office Supplies is used in Office Lead jobs:
  • Managed five sales associates Provided knowledgeable advice to customers about various office supplies Maintained a clean customer friendly environment
  • Ordered office supplies\cleaning of receptionist area and lobby\Exam rooms.
  • Developed policies and procedures, conducted LEAN training, conducted coaching, audited invoices, inventoried and ordered office supplies.
  • Sorted and distribute mail and office supplies, including interoffice, USPS, UPS and overnight mail.
  • Monitored and ordered the medical and office supplies needed in the clinic to assure quality patient care.
  • Ordered all office supplies as needed and maintained a petty cash drawer for office expenses.
  • Ordered, managed and distributed office supplies while adhering to a fixed office budget.
  • Ordered office supplies, supervised 5 employees and posted payments and adjustments.
  • Maintained and purchased office supplies as well as maintaining office equipment.
  • Coordinated, tracked, and ordered office supplies monthly.
  • Managed all orders including office supplies and beverages.
  • Maintained inventory of office supplies and forms.
  • Ordered office supplies, and products.
  • Ordered all office supplies -Credo board member, designed to create a better employee satisfaction rating.
  • Ordered office supplies as needed; shipped/received items thru UPS and FedEx.
  • Ordered all medical and office supplies; auto claved surgical instruments;
  • Trained new employees Ordered and maintained office supplies.
  • Maintained office supplies and purchasing.Key Achievements: Implemented training manual Supervised 16 employees

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9. Project Management

high Demand
Here's how Project Management is used in Office Lead jobs:
  • Initiated and maintained a Program Office for $50MM methodology development program using project management and business improvement methodologies.
  • Facilitated all project team meetings and coordinated deliverable assignments for a 7 person project management team.
  • Completed Agile Project Management Study and provided future state direction for Iterative/Agile delivery.
  • Created presentations weekly for Project Management on department progress and movement.
  • Identified and implemented program wide project management that best fit the requirements of the Claims Migration Program design and delivery objectives.
  • Developed concept and implemented Project Office to support project management, creating and overseeing processes and procedures.
  • Selected to create the project management function for $50M SAP ERP financial re-engineering project.
  • Collaborated across teams within the company to streamline and adopt project management best practices.
  • Organized meetings, project management and month end deadlines.
  • Provided simultaneous project management for multiple sites/projects.
  • Trained in Project Management (80hrs), including cost tracking and scheduling * Six Sigma training (40hrs.
  • Implemented standards as the basis for methodology and processes: o Project Management processes - PMBOK Guide.

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10. Office Procedures

high Demand
Here's how Office Procedures is used in Office Lead jobs:
  • Led back office procedures including cash reconciliation, deposit preparation, and supply budget reconciliation.
  • Provided expert product knowledge and guidance to staff to ensure compliance with IRS regulations, company policy and office procedures.
  • Coordinated office procedures of a 6 member team, while working under the direct supervision of the Administrative Manager.
  • Worked as Office Lead, which includes duties of overseeing cash office procedures as well as general office dealings.
  • Performed weekly scheduling of office employee's Trained new employee's of their job requirements and office procedures.
  • Coached front office staff, implemented office procedures, delegated office tasks and provided excellent patient care.
  • Assisted back office with rooming patients, assisted with few in office procedures & referrals upon request.
  • Played a lead role in administering back office procedures & performed other duties as assigned.
  • Collected copays and past due balances and prepared daily collections of money for bank deposits, coordinating various office procedures.
  • Solved customer complaints and inquiries byresearching issues by using our standard office procedures, and cashiering.
  • Developed and implemented Front Office procedures Audit doctor chart notes Taught Front Office staff how to use E-Clinical Works and Galen

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Jobs With Trending Skills

11. Accurate Reconciliation

high Demand
Here's how Accurate Reconciliation is used in Office Lead jobs:
  • Directed accurate reconciliation of all daily cash management processes.

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12. Special Projects

high Demand
Here's how Special Projects is used in Office Lead jobs:
  • Completed various special projects, reviewed and analyzed information, identified problems, recommended solutions and wrote reports.
  • Performed miscellaneous clerical functions and special projects as assigned.
  • Assisted with problem accounts and special projects.
  • Processed monthly expense reports, coordinated conference calls, and special projects as requested.
  • Assisted with special projects and appointed lead administrator for several.
  • Provided assistance with management of special projects as needed.

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13. Profitable Results

high Demand
Here's how Profitable Results is used in Office Lead jobs:
  • Partnered with store employees and leadership to execute business strategies, driving profitable results across the store.
  • Partnered closely with store employees and leadership, driving profitable results across the store.

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14. Hardware

high Demand
Here's how Hardware is used in Office Lead jobs:
  • Coordinated changes, fabrications, and engineering to facilitate installation and assembly of new central office equipment hardware installs.
  • Formulated pricing strategy for subscription-based hardware, software and networking support services.
  • Managed all network software and hardware security including physical security.
  • Provided technical support for hardware and communications errors and Local Area / Wide Area (LAN/WAN) support.
  • Addressed network hardware and software outages to prevent and mitigate customer impact within a 24x7 on-call rotation.
  • Maintained and troubleshot all store hardware (ex: registers, workstations, telxons, printers, etc.).

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15. Staff Members

average Demand
Here's how Staff Members is used in Office Lead jobs:
  • Supervised 5 staff members through day to day operations of the facility and filled gaps when necessary.
  • Trained all new front office staff members to include existing staff members on any new processes.
  • Supervised and trained staff members on daily tasks of third party billing and collections.
  • Responded to patients and other staff members' questions and concerns.
  • Researched all legal issues for constituents and staff members.
  • Worked as team player with all staff members.
  • Directed staff members and manage completion deadlines.
  • Created and oversaw new gift analysis and cataloguing system for more efficient accessibility by training other staff members.
  • Supervised and trained eight front office staff members in Impromed Infinity computerized Medical Record system.
  • Supervised 10 mailroom staff members and oversaw all mailrooms and office activities.

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16. Insurance Companies

average Demand
Here's how Insurance Companies is used in Office Lead jobs:
  • Booked all surgeries, procedures, tests, prior authorize insurance companies for surgeries, medications and procedures.
  • Contacted insurance companies in order to obtain prior authorization by providing medical reasons for the procedures in question.
  • Assisted customers in filing claims and contacted insurance companies about payments and claim information.
  • Responded to written and telephone inquiries from patients or insurance companies.
  • Obtained prior authorization for services with all insurance companies.
  • Worked closely with insurance companies, agents, and adjustors to ensure BELFOR as contractor of choice.
  • Managed appointments Assisted office manager Serviced patients and insurance companies Compiled weekly reports

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17. Medical Records

average Demand
Here's how Medical Records is used in Office Lead jobs:
  • Maintained on-site Medical Records administration and ensuring that all state and federal regulations governing the release of information is followed.
  • Collected patient medical records and insurance information for review.
  • Organized and maintained medical records filing system.
  • Coordinated process for requesting medical records.
  • Audited all discharged patient charts for discrepancies, scanned mandatory documents into database, and delivered to Medical Records.
  • Added Endocrinology and Internal Medicine billing using ICD-10 along with front desk, medical records, referrals and authorizations.
  • Composed correspondence and provided all medical records for attorneys for worker's compensation and auto injury claims.
  • Trained and completed course in EPIC software for electronic medical records.
  • Copied medical records for patients with release\Collected fees when appropriate.
  • Verified coverage by various insurance providers.Took messages for doctors and filtered through medical records for liability.
  • Managed all military and DOD medical records, updating, maintaining, and retrieving records for external healthcare providers.
  • Answered phones using a PBX system and assisted the medical records department with filing when needed.
  • Managed all front office personnel including: registration, surgery scheduling, medical records and billing.
  • Completed Dexa Scan training Experience in scheduling test/appointments, discharge, admitting, daily close Medical records.

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18. Patient Care

average Demand
Here's how Patient Care is used in Office Lead jobs:
  • Raised over $3,000 dollars in spring 2017 to go towards an outpatient care clinic in rural Malawi.
  • Skilled in working with various types of patient care, ranging from administration needs to medical information input.
  • Coordinated patient care with other offices; both those referring to us and those we referred to.
  • Trained entry level staff on methods, procedures, and courteous patient care.
  • Coordinated patient care, documented and assisted during patient exams and treatment.
  • Provided patient care instructions to parents and care takers.
  • Developed new policies and procedure manuals to implement effective and efficient workflows, producing improved patient care.
  • Maintained accurate records of patient care, condition, progress and concerns via Theratracker system.

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19. Scheduling Appointments

average Demand
Here's how Scheduling Appointments is used in Office Lead jobs:
  • Supported collision staff members by scheduling appointments and ensuring an accurate schedule for vehicle drop off and delivery.
  • Performed a variety of administrative functions such as scheduling appointments, generating reports and preparing and monitoring income and expense reports.
  • Completed operational requirements by scheduling appointments and assigning technicians to various jobs by location; followed up on work results.
  • Performed daily operations of business including general accounting, ordering equipment and supplies, scheduling appointments, and supervising employees.
  • Assisted patients by scheduling appointments and explaining necessary steps and processes through multiple different insurance providers and injury/accident types.
  • Communicated with 4-5 adjusters regarding insurance claims on a daily basis requiring effective communication of estimates and scheduling appointments.

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20. PMO

average Demand
Here's how PMO is used in Office Lead jobs:
  • Reconstructed PMO framework by improving upon existing management processes which set them up for continued execution.
  • Led the PMO for Cognizant's Engagement with BlueCross BlueShield MN Claims Migration Program based in Eagan, MN.
  • Established and ran the Tech Program Management Office (PMO) Managed multiple projects, rollouts, risks and communication.
  • Managed program/project managers/PMO team with over 500 global resources.

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21. Company Policies

average Demand
Here's how Company Policies is used in Office Lead jobs:
  • Facilitated audits of all receipts to maintain compliance consistency with company policies.
  • Adhered to all company policies and completed all required training/education courses.
  • Adhered to company policies and maintained confidentiality.
  • Handled cash, cash equivalents, and all paperwork in accordance with Company policies.
  • Assisted patrons with direction, company policies and information pertinent to their safety.
  • Trained new employees on responsibilities as well as company policies and procedures.

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22. Bank Deposits

average Demand
Here's how Bank Deposits is used in Office Lead jobs:
  • Received daily donations and compiled records of all donor activity, and executed daily electronic bank deposits for all incoming revenue.
  • Managed Accounts Payable/Receivables and expense control procedures including; billing, invoicing, inventory verification and preparation of bank deposits.
  • Completed staff work schedules Collected fees/wrote receipts Completed bank deposits and maintained accurate records Greeted guests
  • Managed daily business operations including cash management and bank deposits for armored car pick up.
  • Managed daily bank deposits, bank account reconciliation and resolution of delinquent accounts.
  • Collected rent; prepared bank deposits and allocated payments received into company account.

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23. Daily Operations

average Demand
Here's how Daily Operations is used in Office Lead jobs:
  • Assisted Supervisor on daily operations and staff supervision.
  • Executed daily operations of checking in/out patients.
  • Served as Office Lead, responsible for daily operations and logistics, as well as post-election wind-down.
  • Executed daily operations of deliveries and routes for Lazy Boy drivers.
  • Organized, assigned, and managed daily operations for reception staff.
  • Executed and oversaw daily operations for a fast paced office.

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24. Corporate Office

average Demand
Here's how Corporate Office is used in Office Lead jobs:
  • Conducted training meetings on new products/promotions/policies introduced from corporate office.
  • Communicated with corporate office with HR/Facilities Maintenance issues.
  • Served as the Systems Engineering lead for application updates required by the LMC Corporate Office of Contracts.
  • Prepared daily, monthly sales report for transmission to corporate office.
  • Worked claim denials sent back from corporate office.
  • Led quarterly risk audits with corporate office.

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25. POS

average Demand
Here's how POS is used in Office Lead jobs:
  • Turned dissatisfied customer calls into positive experiences by finding answers which benefited the customer while adhering to company guidelines and policies.
  • Commended from Senior Management for ability to establish positive rapport with customers and to develop creative solutions for complex customer concerns.
  • Assisted and educated members by answering questions regarding patient co-pay, deductible, co-insurance and/or deposit as applicable.
  • Refined my ability to remain composed and professional in extremely stressful situations.
  • Removed 29 SECRET data spills-limited classified information exposure on the unclassified network.
  • Maintained job postings and communications with local organizations about job opportunities.
  • Managed reporting and repository of all project documentation using MS Project.
  • Received an Informal Award for maintaining a positive attitude and peer recognition
  • Enhanced customer experience by ensuring a friendly and positive environment.
  • Initiated interview processes by selecting qualified applicants for hiring purposes.
  • Prepared daily deposits in accordance to company policies and procedures.
  • Detected and removed unapproved wireless networks-eliminated 200 exposed access points.
  • Established positive rapport with senior management while maintaining complete confidentiality.
  • Scheduled surgery, post-surgery, wellness and vaccination appointments.
  • Researched and processed inter-departmental payments posted by journal entry.
  • Participated in missile flight operations and post-flight analysis.
  • Provided continuing education for all levels and positions.
  • Reconciled daily open/close procedures including timely bank deposits.
  • Worked alongside with management during deposits and pick-ups.
  • Facilitated and scheduled provider depositions requested by attorneys.

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26. Office Personnel

average Demand
Here's how Office Personnel is used in Office Lead jobs:
  • Supervised back office personnel, flow, and scheduling independently implementing adjustments as necessary.
  • Supervised and evaluated office personnel.
  • Worked as the customer service assistant managing office personnel.
  • Conducted all training for front office personnel.
  • Supervised office personnel of 5 people.
  • Supervised and coordinated the activities of office personnel ensuring commitment to customer satisfaction and the completion of established workflows and projects.
  • Supervised office personnel ensuring all duties were performed accurately and timely.
  • Performed on-going training and development for back office personnel.

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27. Customer Escalations

average Demand
Here's how Customer Escalations is used in Office Lead jobs:
  • Assisted store leadership in daily responsibilities including scheduling, researching customer escalations, hiring processes and new employee on-boarding.

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28. Business Office

average Demand
Here's how Business Office is used in Office Lead jobs:
  • Organized the Business Office and implemented new procedures for more effectiveness and accuracy.
  • Involved directly in interviews for potential employees, either for the business office or other hospital positions
  • Trained new employees as Business Office Lead and achieved significant improvements in their productivity.
  • Supervised business office functions, including payroll and scheduling, and 10 staff.
  • Trained, evaluated, and supervised team of 12 Business Office Associates.
  • Assisted with procedure changes within the Business Office

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29. EMR

low Demand
Here's how EMR is used in Office Lead jobs:
  • Recorded patients medical history, chief complaint, vitals, and test results into EMR.
  • Assisted with converting practice into EMR by providing training to all medical and administrative staff.
  • Registered Patient Information via EMR.
  • Assisted in the transition from paper charting to EMR.Patient care coordination, scheduling, patient registration and insurance verification.
  • Trained EMR (eClinicalworks), office policies and procedures and MA protocols for company.
  • Performed medical billing thru EMR software CPT and HCPCS coding.
  • Utilized EMR - Epic, DocuTap.
  • Worked with Elation EMR/Medisoft/Web M.D/Allmeds/Centricity/Meridian/Mosaiq/Kareo programs and maintained computerized/standard patient records.

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30. Customer Complaints

low Demand
Here's how Customer Complaints is used in Office Lead jobs:
  • Performed customer service functions such as resolving customer complaints, handling returns/refunds/credits, and reconciled customer and corporate accounts.
  • Fielded customer complaints and provided successful resolutions.
  • Responded to customer inquiries and handled customer complaints.
  • Addressed customer complaints and IRS concerns.
  • Surveyed customers after every service call to maximize customer retention and company-issued goals and positioned to solve customer complaints without supervision.
  • Resolved a wide range of customer complaints, applying critical thinking, assertiveness and ability to communicate effectively with others.

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31. Tax Compliance

low Demand
Here's how Tax Compliance is used in Office Lead jobs:
  • Performed various HR functions, including hiring personnel and training them on office procedures, payroll and sales tax compliance.
  • Handled all accounting/bookkeeping needs: AR, AP, Collections, Payroll, Tax Compliance Reporting.
  • Maintained tax compliance, banking relationships, bookkeeping, accounts payable and accounts receivable.
  • Preformed all customer service, bookkeeping, payroll, and tax compliance functions.
  • Recreated books for prior year to aid company owner with tax compliance.
  • Worked closely with outside CPA firm on financial and tax compliance matters.

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32. Telephone Calls

low Demand
Here's how Telephone Calls is used in Office Lead jobs:
  • Received and directed telephone calls and relayed conversation and pertinent messages to others while maintaining accuracy, clarity and confidentiality.
  • Received and directed telephone calls and relayed conversation and pertinent messages to others while maintaining accuracy, clarity and confidentiality.
  • Answered telephone calls and managed a wide variety of administrative tasks including office supply inventory and file system maintenance.
  • Received and screened communications including telephone calls and e-mail messages and provided assistance to internal parties.
  • Established communication and corresponded with internal and external personnel via telephone calls, emails and letters.
  • Provided administrative support to the Center Manager by maintaining calendar and screening all incoming telephone calls.

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33. Hipaa

low Demand
Here's how Hipaa is used in Office Lead jobs:
  • Followed HIPAA (Health Insurance Portability and Assurance Act) guidelines and safety rules as outlined in training received.
  • Assisted with HIPAA, QM, CQI, and Joint Commission policy requirements/standards.
  • Enforced HIPAA (Health Insurance Portability & Accountability Act) guidelines with patients.
  • Determined work assignments and procedures, and reviewed records according to HIPAA regulations.
  • Ensured strict HIPAA protocol and enforces policy adherence with AAAHC guidelines.
  • Maintained current patient demographic and insurance information, and ensured strict confidentiality of patients' records in accordance with HIPAA regulations.

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34. CPT

low Demand
Here's how CPT is used in Office Lead jobs:
  • Initiated a daily check of surgery center schedules, forms, and CPT codes to ensure accuracy.
  • Learned how to bill services utilizing both ICD-9 and -10 codes as well as CPT codes.
  • Learned CPT/ICD-9 coding procedures and Medicaid, Medicare, and commercial insurance billing procedures.
  • Entered daily charges with correct ICD-9/CPT coding, prepared and deposited all monies.
  • Corrected CPT and ICD-9 coding errors for claims to be filed or appealed.
  • Billed using ICD-9 and CPT codes as well as modifiers when needed.
  • Obtained authorizations and referrals for office visits and surgeries with ICD-9/CPT.
  • Answered phones when needed Claim audits to insure correct ICD and CPT Coding.

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35. Computer System

low Demand
Here's how Computer System is used in Office Lead jobs:
  • Maintained Operations of Store Computer Systems.
  • Verified accuracy of entire store financial earnings throughout the work day Trained co-workers on company policies and procedures utilizing numerous computer systems
  • Provided customer service to individuals attending events -Trained new employees on computer system and customer support
  • Worked with Mysis Tiger and Allscripts computer systems.
  • Provided administrative support to senior partner Coordinated with office manager to procure new computer system; prepared and made bank deposits
  • Pulled patients operative reports, consultation and discharge reports from various hospitals by accessing hospital computer systems.

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36. Phone Calls

low Demand
Here's how Phone Calls is used in Office Lead jobs:
  • Managed incoming telephone calls, the flow of patients throughout the office, and maintained all doctor's calendars.
  • Received incoming phone calls, and assisted Sales Consultants in the completion of customer orders and financing.
  • Received and screened a high volume of internal and external communication, including phone calls and faxes.
  • Scheduled employees, answered phone calls and assigned employees to particular stations on the production floor.
  • Screened multiple incoming telephone calls, directing calls to appropriate staff and taking accurate messages.
  • Answered phone calls and provided pricing, and product information to clients.
  • Monitored phone calls and assisted patients with any concerns over the phone.
  • Answered incoming phone calls, scheduled appointments, and greeting family members.
  • Answered phone calls and connected potential future clients with sales department.
  • Answered phone calls and received messages sent to the company.
  • Handled phone calls from patients, pharmacy, and employers.
  • Answered phone calls, booked appointments, verified insurance.
  • Answered incoming phone calls and addressed customer inquiries.
  • Answered all phone calls and call backs.
  • Answered all phone calls and returned messages.
  • Participated in office setup Handled phone calls encouraging citizens to vote Assisted in daily supervision of 40 65 contractors

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37. Icd-9

low Demand
Here's how Icd-9 is used in Office Lead jobs:
  • Helped with ICD-9 coding, referred accounts to collections, assisted with charge and payment posting to keep tasks timely.
  • Assisted the Office Manager with the end of month billing, data entry and ICD-9 coding.
  • Processed third party billing and ICD-9 coding.
  • Prepared for conversion from ICD-9 to ICD-10.
  • Worked extensively on ICD-9 coding.
  • Handled ICD-9 coding, and medical billing as well as overseeing preparation and maintenance of medical files.

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38. Patient Registration

low Demand
Here's how Patient Registration is used in Office Lead jobs:
  • Assisted providers by completing patient registration and insurance verification with Nextgen, Availity and the Medi-Cal website.

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39. Sales Floor

low Demand
Here's how Sales Floor is used in Office Lead jobs:
  • Maintained extensive knowledge of new technology and changes in the industry to help better inform customers on the sales floor.
  • Completed process of adding infrastructure and work stations for sales floor POP system.
  • Accelerated the flow of inventory from backroom to sales floor.
  • Monitored sales floor activity and resolved Sales Consultant issues.
  • Covered unfilled shifts on the sales floor as needed.
  • Processed merchandise and stocked on the sales floor.
  • Assisted on sales floor during busy periods.
  • Ensured that all employees completed Computer Based Trainings before they worked on the Sales Floor.
  • Updated daily planograms to maintain a clean sales floor.

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40. Hippa

low Demand
Here's how Hippa is used in Office Lead jobs:
  • Handled confidential information according to HIPPA policies and guidelines.
  • Created standardized script for student employees interacting with patients to ensure HIPPA compliance; implemented procedure through training and role-playing.
  • Established, maintained, retrieved and purged all medical files in accordance to clinic and HIPPA regulations and guidelines.
  • Implemented best practices for compliance with regulations related to HIPPA and maintained documentation of training.
  • Maintained Health Department as wells as HIPPA regulations and guidelines in office.
  • Maintained dental records and accounts while enforcing HIPPA standards and sterilization requirements.

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41. EKG

low Demand
Here's how EKG is used in Office Lead jobs:
  • Ordered & read lab results, x-rays, ultrasounds & EKGs.

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42. Tax Professionals

low Demand
Here's how Tax Professionals is used in Office Lead jobs:
  • Demonstrated a solid understanding of tax preparation and theory, guiding tax professionals and offering opportunities for improvement.
  • Created a competitive atmosphere among tax professionals through thoroughly explaining goals and expectations along with consistent follow up.
  • Supported 7 tax professionals and 2 customer service professionals providing tax preparation services to retail clients.
  • Managed the interview and hiring team made up of 10 office leaders and tax professionals.
  • Recruited and trained Client Service Professional, Recruited new and seasoned and new Tax Professionals,
  • Scheduled training and lead regular training sessions for seasoned tax professionals.
  • Managed a staff of 23 tax professionals and support staff.
  • Supervised 3 client service professionals and 5 tax professionals.
  • Managed team of 7 tax professionals.
  • greeted visitors, interacted with clients, scheduled appointments, answered phones and provided information to clients and Tax Professionals.
  • Scheduled shifts for a team of 12 tax professionals and managed their timecards.

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43. Kenexa

low Demand
Here's how Kenexa is used in Office Lead jobs:
  • Used Kenexa Hiring Program to begin interview process.

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44. Credit Card Transactions

low Demand
Here's how Credit Card Transactions is used in Office Lead jobs:
  • Reconciled credit card transactions daily.
  • Supervised and assisted with daily operations including cash transactions, inventory for all Market Items and balancing out credit card transactions.
  • Recorded revenue totals for cash, checks and credit card transactions.
  • Answered phones and handled all guest cash and credit card transactions.
  • Ensured accuracy of daily shift cash and credit card transactions.
  • Performed cash, check, and credit card transactions.

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45. New Associates

low Demand
Here's how New Associates is used in Office Lead jobs:
  • Developed and implemented a Change Management Introduction course for new associates and contractors.
  • Trained 5 new associates in customer service practices this quarter.
  • Trained new associates on their duties.
  • Participated in the training of all new associates on Marriott's systems (PMS, MARSHA and GuestWare).
  • Facilitated the training of all front of house staff on cash handling and hotel security procedures to new associates.
  • Managed staff and labor, conducted interviews, resolved guest issues, and trained new associates.

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46. Store Supplies

low Demand
Here's how Store Supplies is used in Office Lead jobs:
  • Monitored store supplies, budgets, and inventory and provided communication accordingly.
  • Worked with Management team to ensure proper ordering of store supplies
  • Ordered all store supplies and or marked items used from floor as store usuage on store account.

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47. Vital Signs

low Demand
Here's how Vital Signs is used in Office Lead jobs:
  • Prepared patients for physical examinations including vital signs and assisted physician during examination.
  • Helped with vital signs and venipuncture.
  • Demonstrated proficiency in taking patient medical histories and vital signs.
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs.
  • Obtained vital signs (weight, height, blood pressure, pulse, respirations, and temperature).

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48. New Patients

low Demand
Here's how New Patients is used in Office Lead jobs:
  • Obtained insurance authorization and approvals for new patients.
  • Supervised main call center, registered new patients, verified insurances, and assisted with processing AHCCCS applications.
  • Gathered information from new patients for quicker assessment by the RN or Physician.
  • Created new patients packets Contacted patients to discuss test results and to follow up treatment plan.
  • Triaged the new patients via phone before they came to the Transplant Center for diagnostic testing.
  • Conceptualized and implemented strategies to encourage the acquisition of new patients.

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20 Most Common Skill For An Office Lead

Payroll9%
Customer Service9%
Human Resources8.5%
Powerpoint8.3%
Data Entry8%
Front Office6%
Store Management5.5%
Office Supplies5.1%

Typical Skill-Sets Required For An Office Lead

RankSkillPercentage of ResumesPercentage
1
1
Payroll
Payroll
9%
9%
2
2
Customer Service
Customer Service
9%
9%
3
3
Human Resources
Human Resources
8.5%
8.5%
4
4
Powerpoint
Powerpoint
8.3%
8.3%
5
5
Data Entry
Data Entry
8%
8%
6
6
Front Office
Front Office
6%
6%
7
7
Store Management
Store Management
5.5%
5.5%
8
8
Office Supplies
Office Supplies
5.1%
5.1%
9
9
Project Management
Project Management
4.3%
4.3%
10
10
Office Procedures
Office Procedures
4%
4%
11
11
Accurate Reconciliation
Accurate Reconciliation
2.9%
2.9%
12
12
Special Projects
Special Projects
2.9%
2.9%
13
13
Profitable Results
Profitable Results
2.6%
2.6%
14
14
Hardware
Hardware
2.6%
2.6%
15
15
Staff Members
Staff Members
2%
2%
16
16
Insurance Companies
Insurance Companies
1.8%
1.8%
17
17
Medical Records
Medical Records
1.7%
1.7%
18
18
Patient Care
Patient Care
1.7%
1.7%
19
19
Scheduling Appointments
Scheduling Appointments
1.5%
1.5%
20
20
PMO
PMO
1.3%
1.3%
21
21
Company Policies
Company Policies
1.1%
1.1%
22
22
Bank Deposits
Bank Deposits
1%
1%
23
23
Daily Operations
Daily Operations
0.8%
0.8%
24
24
Corporate Office
Corporate Office
0.6%
0.6%
25
25
POS
POS
0.6%
0.6%
26
26
Office Personnel
Office Personnel
0.5%
0.5%
27
27
Customer Escalations
Customer Escalations
0.4%
0.4%
28
28
Business Office
Business Office
0.4%
0.4%
29
29
EMR
EMR
0.4%
0.4%
30
30
Customer Complaints
Customer Complaints
0.4%
0.4%
31
31
Tax Compliance
Tax Compliance
0.4%
0.4%
32
32
Telephone Calls
Telephone Calls
0.4%
0.4%
33
33
Hipaa
Hipaa
0.4%
0.4%
34
34
CPT
CPT
0.3%
0.3%
35
35
Computer System
Computer System
0.3%
0.3%
36
36
Phone Calls
Phone Calls
0.3%
0.3%
37
37
Icd-9
Icd-9
0.3%
0.3%
38
38
Patient Registration
Patient Registration
0.3%
0.3%
39
39
Sales Floor
Sales Floor
0.3%
0.3%
40
40
Hippa
Hippa
0.3%
0.3%
41
41
EKG
EKG
0.2%
0.2%
42
42
Tax Professionals
Tax Professionals
0.2%
0.2%
43
43
Kenexa
Kenexa
0.2%
0.2%
44
44
Credit Card Transactions
Credit Card Transactions
0.2%
0.2%
45
45
New Associates
New Associates
0.2%
0.2%
46
46
Store Supplies
Store Supplies
0.2%
0.2%
47
47
Vital Signs
Vital Signs
0.2%
0.2%
48
48
New Patients
New Patients
0.2%
0.2%

12,794 Office Lead Jobs

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