What does an office lead do?
An office lead is responsible for performing complex administrative tasks, especially in front office operations, managing staff performance, and providing high-quality customer service by responding to visitors' inquiries and concerns and directing them to the appropriate department. These leads monitor daily business transactions, write business reports, and manage the information in the system database. They also schedule appointments, business travels, and company meetings and ensure that the plans meet the allocated budget and requirements of the management.
Office lead responsibilities
Here are examples of responsibilities from real office lead resumes:
- Help dentist manage dental and medical emergencies by maintaining CPR certification.
- Scan medical documents through EMR system.
- Follow HIPAA policies and procedures along with OSHA regulations and safety standards.
- Determine work assignments and procedures, and review records according to HIPAA regulations.
- Assist with converting practice into EMR by providing training to all medical and administrative staff.
- Maintain and organize back-up documentation for purchases.
- Handle confidential information according to HIPPA policies and guidelines.
- Maintain confidentiality of patient information in accordance with HIPPA regulations.
- Communicate professionally with physicians, patients, and other offices to coordinate referral appointments and procedure.
- Check in patients, collect co-pays, verify benefits/eligibility; handle incoming calls and prescription refill faxes, schedule future appointments
- Monitor checkout stations to ensure that they have adequate cash available and that they are staff appropriately.
Office lead skills and personality traits
We calculated that 11% of Office Leads are proficient in Data Entry, Patients, and PowerPoint. They’re also known for soft skills such as Interpersonal skills, Organizational skills, and Writing skills.
We break down the percentage of Office Leads that have these skills listed on their resume here:
- Data Entry, 11%
Answered and managed patient calls, completing data entry, tracking therapist activities while coordinating, scheduling and arranging patient visits.
- Patients, 10%
Checked in patients, collected co-pays, verified benefits/eligibility; handled incoming calls and prescription refill faxes, scheduled future appointments
- PowerPoint, 9%
Prepare weekly reports, PowerPoint presentations and various Excel spreadsheets.
- Payroll, 8%
Maintain payroll systems and ensures that paperwork is accurately prepared and forwarded to corporate office.
- Human Resources, 8%
Protect privacy of employee files and handle confidential information to keep current with the Human Resources Department.
- Customer Service, 6%
Performed customer service functions such as resolving customer complaints, handling returns/refunds/credits, and reconciled customer and corporate accounts.
Most office leads use their skills in "data entry," "patients," and "powerpoint" to do their jobs. You can find more detail on essential office lead responsibilities here:
Interpersonal skills. To carry out their duties, the most important skill for an office lead to have is interpersonal skills. Their role and responsibilities require that "secretaries and administrative assistants interact with clients, customers, or staff." Office leads often use interpersonal skills in their day-to-day job, as shown by this real resume: "demonstrated excellent customer services and interpersonal skills, received and processed imprinting orders. "
Organizational skills. Many office lead duties rely on organizational skills. "secretaries and administrative assistants keep files, folders, and schedules in order so that an office runs efficiently.," so an office lead will need this skill often in their role. This resume example is just one of many ways office lead responsibilities rely on organizational skills: "recognized for leadership skills, producing high-quality work, organizational strengths and exceptional customer service delivery. "
Writing skills. This is an important skill for office leads to perform their duties. For an example of how office lead responsibilities depend on this skill, consider that "secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of an office lead: "cash management reconciliation, writing up employee violations, and store supply ordering. ".
The three companies that hire the most office leads are:
- Aramark23 office leads jobs
- Value City Furniture16 office leads jobs
- San Jose State University12 office leads jobs
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Compare different office leads
Office lead vs. Assistant front office manager
An Assistant Front Office Manager welcomes guests and develops high-quality relationships with them throughout their stay. They supervise guest arrivals and departures with the front office executive and managers.
These skill sets are where the common ground ends though. The responsibilities of an office lead are more likely to require skills like "data entry," "patients," "powerpoint," and "human resources." On the other hand, a job as an assistant front office manager requires skills like "reservations," "quality standards," "guest complaints," and "night audit." As you can see, what employees do in each career varies considerably.
Assistant front office managers tend to make the most money working in the hospitality industry, where they earn an average salary of $50,661. In contrast, office leads make the biggest average salary, $88,206, in the manufacturing industry.On average, assistant front office managers reach similar levels of education than office leads. Assistant front office managers are 1.3% less likely to earn a Master's Degree and 0.2% less likely to graduate with a Doctoral Degree.Office lead vs. Office manager/office coordinator
An office manager/office coordinator is responsible for managing daily administrative tasks and monitoring workflow processes to ensure maximum productivity on meeting client deadlines and maintaining customer satisfaction. Office managers/office coordinators respond to customers' inquiries and concerns, manage records accurately, assist the marketing department on promoting brand image, develop strategic procedures, and identify business opportunities to grow revenues and increase profitability. An office manager/office coordinator must have excellent communication and organization skills to perform various duties in supporting business operations.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that office lead responsibilities requires skills like "data entry," "patients," "payroll," and "cash management." But an office manager/office coordinator might use other skills in their typical duties, such as, "financial reports," "travel arrangements," "quickbooks," and "office management."
Office managers/office coordinator earn similar levels of education than office leads in general. They're 1.0% less likely to graduate with a Master's Degree and 0.2% less likely to earn a Doctoral Degree.Office lead vs. Medical office administrator
A medical office administrator is responsible for performing administrative and clerical duties within a health care institution, supplying physicians and medical professionals with patients' information, and coordinating with insurance companies. Medical office administrators handle the information and data management system to ensure the accuracy of patients' details, medical history, and treatment plans. They also schedule doctor appointments and cancellations, as well as monitoring the inventory of medical supplies. A medical office administrator submits payment reports, respond to patients' inquiries and concerns, and process billing disputes.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an office lead is likely to be skilled in "powerpoint," "payroll," "human resources," and "cash management," while a typical medical office administrator is skilled in "provides administrative support," "phone calls," "insurance benefits," and "medical insurance."
Medical office administrators earn the highest salary when working in the health care industry, where they receive an average salary of $34,449. Comparatively, office leads have the highest earning potential in the manufacturing industry, with an average salary of $88,206.When it comes to education, medical office administrators tend to earn similar degree levels compared to office leads. In fact, they're 1.6% less likely to earn a Master's Degree, and 0.2% less likely to graduate with a Doctoral Degree.Office lead vs. Front office administrator
Front desk administrators work for different industries at the front desk of the front office area. They are responsible mostly for handling calls and transfers these calls to extension/local numbers. They manage booking travel appointments, answering inquiries, doing paperwork, and maintaining a professional image. They greet visitors and attend to visitors' inquiries. In addition, they assist other departments by performing other miscellaneous administrative tasks as required, and they often serve as ushers during client visits. Moreover, this job requires excellent interpersonal skills and good communication skills.
Types of office lead
Updated January 8, 2025
