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Office management assistant skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Dr. Mike Peterson Ph.D.,

Allison White

Below we've compiled a list of the most critical office management assistant skills. We ranked the top skills for office management assistants based on the percentage of resumes they appeared on. For example, 11.9% of office management assistant resumes contained phone calls as a skill. Continue reading to find out what skills an office management assistant needs to be successful in the workplace.

15 office management assistant skills for your resume and career

1. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how office management assistants use phone calls:

Handled high-volume telephone calls in fast-paced environment.
Monitored all incoming phone calls to executive staff, making sure to use the highest levels of quality and professionalism.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how office management assistants use customer service:

Distribute excellent customer service aimed to emphasize student and faculty needs.
Provided telephone, online, face-to-face customer service/support and clerical work.

3. Office Equipment

Here's how office management assistants use office equipment:

Operated office equipment such as fax machines, copiers, phone systems, and arranged for repairs when equipment malfunctioned.
Supervised the maintenance and troubleshooting of all office equipment, tablets, printers, scanners, desktops and laptops.

4. Travel Arrangements

Here's how office management assistants use travel arrangements:

Maintain manager business calendar and appointments as well as coordinate travel arrangements for manager and agents.
Communicated regularly with Commanders and vendors; scheduling meetings and travel arrangements.

5. Financial Reports

Here's how office management assistants use financial reports:

Prepare reports, and support grants manager in the preparation of invoices and financial reports for submission to funding agencies.
Participated in the creation of the deliverables and financial reports for the European Union (EU).

6. Word Processing

Here's how office management assistants use word processing:

Managed general office duties including mail room support, supply ordering, phone coverage, and word processing.
Operated word processing equipment that compiled, revised, combined, edited, printed and stored documents.

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7. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how office management assistants use patient care:

Assist the Quality Assurance Coordinator with complaints, patient care, and DEMCA Protocols.
Supervised and trained employees onadhering to policies and procedures, providing quality patient care, ensuring office efficiency.

8. Purchase Orders

Here's how office management assistants use purchase orders:

Managed all purchase orders for vendors/customers daily.
Process purchase orders * Type, print, fax purchase orders * Data Entry * Perform system price changes

9. Office Management

Here's how office management assistants use office management:

Provided high level office management executive assistant support to the California Head of Human Resources.
Provided various office management services with increasing skill and responsibility.

10. Office Operations

Here's how office management assistants use office operations:

Fulfilled the role of interim nurse/back office operations management in solo family medicine/gerontology private practice.
Maintained office operations on a daily basis while working under the risk managers.

11. Meeting Minutes

Here's how office management assistants use meeting minutes:

Organized department meetings, agendas, and meeting minutes - including booking conference rooms, and catering requests.
Appointed by the executive team to provide reports, meeting minutes and bidding department assistance.

12. Front Desk

Here's how office management assistants use front desk:

Front desk receptionist, hot & cold therapy, rooming patients, new patients.
Accepted mail and packages delivered to the front desk and distributed to appropriate staff.

13. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how office management assistants use scheduling appointments:

Advise students how to manage varied workloads under time constraints Ensure day to day operations by scheduling appointments and greeting students
Demonstrated excellent communication skills when scheduling appointments, receiving and directing incoming calls, called banks for updates regarding loan-related information.

14. Expense Reports

Here's how office management assistants use expense reports:

Lead assistant to the Office Manager duties included payroll, expense reports, daily office activities.
Verified financial expense reports on all active State Planning and Research (SPR) projects.

15. Office Administration

Here's how office management assistants use office administration:

Demonstrated flexibility and superb work ethic in enthusiastically taking on special projects in addition to primary office administration responsibilities.
General office administration including; office supplies management, recognition representative, delegation memorandums, inserting raw engineering data into spreadsheets.

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What skills help Office Management Assistants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on office management assistant resumes?

Dr. Mike Peterson Ph.D.

Department Chair and Associate Professor of English, Dixie State University

Writing skills have always been valued by employers, but anything that shows an ability to write, produce, or communicate in digital spaces will stand out. While employers are becoming increasingly comfortable having employees work and collaborate digitally (from home or elsewhere), they may still be reluctant to train employees how to do that. They want to see evidence that applicants will know how to use technology and stay productive without extensive training and without a supervisor having to stand behind them. That isn't to say training won't take place, but employers want to use their valuable time and resources training employees on their own systems, policies, and procedures; they don't want to have to show new-hires how to use Zoom, how to format a memo, how to write an email, or how to co-edit a document using OneDrive.

What hard/technical skills are most important for office management assistants?

Allison White

Associate Professor, Ohio University

In addition to production software skills, including MS Outlook, Word, Excel, and PowerPoint, we often taught database skills using MS Access. Every employer has an employee database and a customer/client database that requires input and sometimes maintenance by office personnel. Keyboarding (65+ wpm), basic bookkeeping/accounting, and filing skills are a must.

What soft skills should all office management assistants possess?

Allison White

Associate Professor, Ohio University

Employers have told me repeatedly that soft skills are often the most important. They will ask for my reference after I've gotten to know a student and been able to identify their communication, problem-solving, and interpersonal skills. They want someone to take the initiative yet know when to ask questions. Customer service skills and confidentiality were also voiced by our internship supervisors. Verbal and non-verbal communication is a must. The applicant must be able to write well!!

What office management assistant skills would you recommend for someone trying to advance their career?

Anne McConnell Ph.D.

Professor, West Virginia State University

I would encourage someone taking a gap year to branch out, seeking work experiences and employment situations that expose them to new skills and allow them to interact with a diverse set of people. Sometimes we find ourselves in a bubble-communicating with the same people, who tend to share the same ideas-and a gap year provides the opportunity to extend beyond that. Employers value employees who have open, flexible minds, and seeking out experiences that demonstrate that openness can be helpful.

What type of skills will young office management assistants need?

Angela Robbins Ph.D.

Associate Professor of History, Meredith College

History majors are in high demand in government, business, and non-profits because of the knowledge and skills they gain in the classroom. History majors, in particular, are especially good at contextualizing-that is, explaining how an event or discussion fits within the big picture. This includes how things that are going on today-such as the Capitol riot on January 6-connects to the Constitution, the balance of powers, the way democracy works, and related issues such as the implications of propaganda and misinformation. This goes well beyond merely expressing an opinion or debating two sides of an issue. Students of history do their research and practice skills of analysis, collecting and scrutinizing evidence rather than taking something at face value or only relying on a single source. We take sources apart to evaluate the credentials of their creators and search for bias. We examine sources from various creators so we take into account multiple experiences and points of view. Then we synthesize-or bring the sources together-in order to communicate what it all means. These skills are desired by employers and translate well into many careers and work environments. Seeking good evidence to answer questions and solve problems, whether that's in the classroom today or working with clients later, is a skill that employers highly value.

Students are practicing other skills that are necessary to success in the workplace, whether that will be in person or online. Time management, seeing a project through from start to finish, hosting and contributing to meetings, working on a team-whether it's two people or ten-and creating appropriate types of presentations to communicate ideas are all things our students can tell their employers they will come in with so they can hit the ground running. In addition, our majors develop self-awareness, empathy, and an appreciation of diverse opinions and approaches to problems through investigation of the life experiences of historical figures and their classroom discussions with classmates. Certainly, every employer wants you to learn the specifics within their sector, but these skills are fairly universal and will benefit majors as they move from the classroom to career.

What technical skills for an office management assistant stand out to employers?

Christi Patton Luks

Professor (NTT) and Associate Chair for Academic Affairs, Missouri University of Science & Technology

I've always felt that the most important thing we teach our students is problem-solving skills. The students who can readily relate the theory to their practical experience to develop new solutions are the most valuable. Engineering students that are active on design teams or took advantage of internships and co-ops are in great position for this.

Do you want to know more?

List of office management assistant skills to add to your resume

The most important skills for an office management assistant resume and required skills for an office management assistant to have include:

Phone Calls
Customer Service
Office Equipment
Travel Arrangements
Financial Reports
Word Processing
Patient Care
Purchase Orders
Office Management
Office Operations
Meeting Minutes
Front Desk
Scheduling Appointments
Expense Reports
Office Administration
Office Support

HIPAA
Event Planning
PowerPoint
Telephone Calls
Property Management
Insurance Verification
Human Resources
Teleconferencing
QuickBooks
Administrative Tasks
Routine Correspondence
Medicaid
Bank Deposits
Background Checks
A/R
Windows

A/P
Computer System
Inventory Control
Fax Machines
Facebook
Multi-Line Phone System
Office Machines
Financial Statements
Office Policies
Customer Relations
Customer Complaints
Inventory Management
Office Inventory
AP
Customer Issues

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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