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Office manager/administrative assistant skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical office manager/administrative assistant skills. We ranked the top skills for office managers/administrative assistant based on the percentage of resumes they appeared on. For example, 15.9% of office manager/administrative assistant resumes contained customer service as a skill. Continue reading to find out what skills an office manager/administrative assistant needs to be successful in the workplace.

15 office manager/administrative assistant skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how office managers/administrative assistant use customer service:
  • Systematized basic office operations, coordinated telemarketing, legal assistance, courier services, training personnel in customer service procedures.
  • Developed new customer relations through telephone contact and Implemented new processes and systems for improving customer service satisfaction.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how office managers/administrative assistant use data entry:
  • Resolved Customer issues, administered payroll along with data entry into QuickBooks and assisted with marketing strategy approaches.
  • Provided data entry and supported quality assurance by documenting employee progress and assisting with returns.

3. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how office managers/administrative assistant use financial statements:
  • Provided administrative support to Partner: documented financial statements and bank confirmations, assembled tax returns, scheduling.
  • Reconciled financial statements; provided budget variance reports each month and worked with Director on departmental budget projections.

4. Travel Arrangements

Here's how office managers/administrative assistant use travel arrangements:
  • Scheduled meeting presentations, arranged travel arrangements for regional branches, interviewed vendors for office requirements, and provided telephone support.
  • Maintained confidential records, coordinated various projects, made travel arrangements and maintained calendars for the Director and several division managers.

5. Purchase Orders

Here's how office managers/administrative assistant use purchase orders:
  • Created a detailed purchase order tracking spreadsheet utilizing Excel pivot tables to more effectively communicate discrepancies to customers.
  • Processed incoming purchase orders by entering PO numbers accurately into internal Trading Tracker data base.

6. Office Equipment

Here's how office managers/administrative assistant use office equipment:
  • Managed sub-contracts of all furniture delivery for logistics companies requesting furniture and office equipment deliveries for the Southeastern United States.
  • Ensured operation of office equipment by completing preventative maintenance requirements; calling for repairs and evaluating current equipment functionality.

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7. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how office managers/administrative assistant use scheduling appointments:
  • Manage Special Services Office by scheduling appointments for Director, Assisting Tutor Coordinator with appointments/coverage as needed.
  • Maintained subcontractor records, filing and scheduling appointments with homeowners with warranty related problems.

8. PowerPoint

Here's how office managers/administrative assistant use powerpoint:
  • Developed innovative PowerPoint presentation used by Consolidated Holding Group, LLC to market products to potential buyers.
  • Developed innovative PowerPoint presentations used by management in order to demonstrate new ideas coming into the company.

9. Office Operations

Here's how office managers/administrative assistant use office operations:
  • Analyze and organize office operations and procedures such as information management, filing systems, requisition of supplies and information retrieval.
  • Coordinated daily office operations, providing fundamental support to company President including scheduling meetings and maintaining the office calendar.

10. Expense Reports

Here's how office managers/administrative assistant use expense reports:
  • Compiled expense reports for all individuals with corporate credit cards delivering final report to upper management.
  • Prepared expense reports, reconciled petty cash, generated monthly forecasts and coordinated calendars.

11. QuickBooks

Here's how office managers/administrative assistant use quickbooks:
  • Entered daily sales into QuickBooks for company management and maintained a daily ledger for company accuracy.
  • Directed and handled all distribution of hospitality software licensing utilizing QuickBooks for customer invoices.

12. Office Management

Here's how office managers/administrative assistant use office management:
  • Provided office management, administrative support, reception and phone support, inventory analysis, and ordering within a secure office environment
  • Complete office management, customer service and administrative/sales support for representatives of Champion Products and other athletic apparel and footwear companies.

13. Front Desk

Here's how office managers/administrative assistant use front desk:
  • Promoted from Front Desk Receptionist to Administrative Assistant/Office Manager after successfully performing duties of both positions simultaneously.
  • Provide occupants with updates of electrical, water and other service outages and scheduled shutdowns Serve as Receptionists for front desk.

14. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how office managers/administrative assistant use human resources:
  • Ensured all Workers Compensation filings were complete and accurate facilitating processing through Workers Compensation Insurance carriers and Human Resources records.
  • Assisted the Human Resources Director with the semi-annual performance evaluation process to ensure effective administration of the professional development process.

15. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how office managers/administrative assistant use bank deposits:
  • Answered phones* Typed invoices* Ordered office supplies*A/P- Collections*Bank deposits*Taxes*Calculated commissions*Assisted with dispatch*Customer service* Additional projects as assigned
  • Maintained/updated human resource files/resources, processed accounts receivable, club membership maintenance, and daily bank deposits.
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List of office manager/administrative assistant skills to add to your resume

Office manager/administrative assistant skills

The most important skills for an office manager/administrative assistant resume and required skills for an office manager/administrative assistant to have include:

  • Customer Service
  • Data Entry
  • Financial Statements
  • Travel Arrangements
  • Purchase Orders
  • Office Equipment
  • Scheduling Appointments
  • PowerPoint
  • Office Operations
  • Expense Reports
  • QuickBooks
  • Office Management
  • Front Desk
  • Human Resources
  • Bank Deposits
  • Accounts Receivables
  • Word Processing
  • Accounts Payables
  • Office Procedures
  • Real Estate
  • Telephone Calls
  • Administrative Tasks
  • Event Planning
  • Meeting Minutes
  • Financial Reports
  • Background Checks
  • Inventory Control
  • Administrative Functions
  • Multi-Line Phone System
  • Office Policies
  • Conference Calls
  • Office Functions
  • Clerical Support
  • Office Services
  • Medicaid
  • Clerical Functions
  • Insurance Claims
  • Bank Statements
  • Customer Complaints
  • AP
  • Ar
  • Customer Inquiries
  • Customer Relations
  • Fax Machines
  • ADP
  • Payroll Taxes
  • CPA
  • FedEx

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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