Job Title: Customer Experience Manager - Manufacturing / Specialty Materials
Industry: Manufacturing / Specialty Chemicals / Industrial Operations
Employment Type: Direct Hire
Compensation: Up to $100,000 base salary
Work Arrangement: Fully Onsite (Monday-Friday, 8:00am-5:00pm)
Location: Apex, NC
About Our Client:
Addison Group is working with a global, innovation-driven manufacturing organization seeking an experienced Customer Experience Manager to lead onsite customer service operations at its Apex, NC facility.
This role is open due to an internal reorganization and added leadership oversight needs within the customer service function. The organization is seeking a seasoned, hands-on customer service leader with experience in operational environments who can manage escalations, lead a small team, and partner closely with sales, logistics, and operations.
The ideal candidate is customer-centric, action-oriented, and comfortable operating in a fast-paced, highly visible onsite role with daily customer interaction.
Job Description:
The Customer Experience Manager will be responsible for leading customer service operations, managing direct reports, and serving as the primary escalation point for customer and sales issues. This role requires strong experience in order management, SAP, and cross-functional coordination within a manufacturing or industrial setting.
This is a fully onsite leadership role within a collaborative, customer-facing environment that blends operations, logistics, and service excellence.
Key Responsibilities:
Lead and manage customer service staff and daily operations
Oversee order entry, customer communication, and issue resolution
Serve as escalation point for customer complaints and service issues
Partner with sales, logistics, production, and leadership teams
Optimize customer service processes and performance metrics
Ensure accurate master data maintenance and reporting in SAP
Manage vendor scheduling, logistics coordination, and 3PL performance
Monitor inventory levels and support stock optimization efforts
Build and maintain strong, trust-based customer relationships
Qualifications:
10+ years of customer service or customer experience leadership
Experience in manufacturing or similar operational environments
Prior people management experience required
Strong background in order management and customer escalation handling
SAP experience required
Bachelor's degree preferred (or equivalent experience)
Proficiency with Microsoft Excel, Power BI, and Microsoft Office
Customer-centric, proactive, and solutions-focused mindset
Strong leadership presence with the ability to manage escalations
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Reasonable accommodations are available for qualified individuals with disabilities, upon request.
$100k yearly 2d ago
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Director Assistant
JM Hospitality Solutions (JMHS
Office manager job in Morrisville, NC
About JMHS:
JM Hospitality Solutions (JMHS) specializes in hospitality procurement and interior design. We provide a diverse portfolio of hospitality furniture, fixtures, and equipment (FF&E) and support hospitality projects nationwide through disciplined execution and reliable delivery.
Summary:
We're seeking a highly organized, discreet, and proactive Assistant to support our Director's daily activities, priorities, and goals. You'll manage their schedule, communications, and tasks, while providing administrative expertise and strategic support to the team.
Key Responsibilities:
Provide direct administrative support to the Director, including calendar management, meeting coordination, and correspondence
Serve as the primary point of contact for internal and external communications on behalf of the Director
Prepare reports, presentations, and documentation as needed
Coordinate and track ongoing projects, ensuring timely task completion and follow-up
Assist with scheduling, travel arrangements, expense reports, and event planning
Maintain organized filing systems and manage sensitive records
Support the Director in prioritizing and managing daily workflow and deadlines
Serve as a liaison between the Director and other departments or stakeholders
Conduct research and data analysis as needed
Provide leadership and guidance to junior administrative staff as needed
Manage projects and tasks using Monday.com software
Requirements:
Proven experience as an executive assistant, administrative assistant, or similar role
Excellent organizational and time-management skills
Strong written and verbal communication abilities
High level of discretion, professionalism, and attention to detail
Proficiency in Microsoft Office Suite and calendar/project management tools (e.g., Outlook, Excel, Google Workspace)
Demonstrated leadership skills, including the ability to lead initiatives and support team members
Experience with Monday.com or similar project management software a plus
Preferred:
Experience with QuickBooks
Familiarity with AI tools and technologies
Experience with accounting tasks (invoicing, budgeting, expense reconciliation)
Experience maintaining digital and/or physical records with accuracy and confidentiality
Proficiency with task tracking tools and multi-project coordination
Experience supporting senior leaders or executives
Project management skills
Strong problem-solving and adaptability skills
Experience in hospitality or a related field is a plus
Job Type: Full-time
Benefits:
Paid time off
Education:
Bachelor's (Required)
Experience:
executive assistant: 3 years (Required)
Language:
English (Required)
Ability to Commute:
Morrisville, NC 27560 (Required)
Work Location: In person
$34k-64k yearly est. 2d ago
Office Manager
American Phoenix 4.1
Office manager job in Danville, VA
American Phoenix Pre-Weighed Chemical Packaging division operates from four strategic locations: Topeka, Kansas; Lawton, Oklahoma; Fayetteville, North Carolina: and Danville, Virginia. Initiated in 2004, American Phoenix designed, built and maintains it proprietary chemical weighing and packaging equipment. Pre-weigh services are utilized by large manufacturing companies requiring precisely weighed chemicals for use in rubber mixing. We provide both product reliability and economic value to a critical component of rubber mixing, that makes your process more efficient.
“This role is being posted in anticipation of upcoming business needs. The hiring timeline and decision are subject to change based on evolving business demands. The hiring manager will communicate the hiring and decision timeline to qualified candidates as more information is made available.”
OFFICEMANAGER DUTIES:
Recruits, interviews, and selects employees to fill vacant positions and assists Human Resources with onboarding applicants
Plans and conducts new employee orientation to foster positive attitude toward company goals/procedures.
Keeps record of insurance coverage, pension plan, and personnel transactions such as hires, promotions, transfers, performance reviews, and terminations.
Prepares employee separation notices and related documentation.
Keeps records of hired employee characteristics for governmental reporting purposes including employment verification.
Complies with company policies and promotes teamwork.
Manages payroll and timekeeping to send to Human Resources.
Maintains personnel records including confidential medical records and vacation requests.
Able to assist in the Liaison with Worker Compensation Carrier and responsible for reporting accidents and injuries.
Assist with safety meetings and maintaining safety records.
Issue safety violations, attendance write ups, and disciplinary actions.
Understands, promotes, and utilizes risk, opportunity management theories/processes relevant to human resources.
Control ISO Documentation/Maintain & Control ISO changes and training logs
Establish, implement and maintain the processes needed to meet ISO standards.
Monitor, measure, analyze and evaluate Internal performance.
Assist with audit CARs, and related document changes.
Conduct scheduled internal audits.
Report and suggest continuous improvement activities and system discrepancies.
Determine risks and opportunities for improvement.
Order office supplies and keep inventory of supplies.
Maintain/Control SDS binders.
Performs various other tasks as assigned by Plant Manager.
Our Benefits Include:
Health Insurance
Dental Insurance
401(K) with Company Match
Company paid Short-term and Long-term Disability
Company paid Life Insurance
9 Paid Holidays
Employee Assistance Program
Immediate PTO Accrual
2 Personal Days Annually
Optional Paid Shower Time at the End of Each Shift
Requirements
Must complete a drug test as well as a background check
Must have skills working with Microsoft Excel, Word, and PowerPoint
Understanding of confidentiality
Good verbal communication skills
Preferred Requirements:
ISO 9001:2015 experience (preferred)
Fast-paced recruiting experience 3 years (preferred)
Administrative assistant or OfficeManager experience, 2-3 years (preferred)
This job describes the general nature and level of work performed by employees assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. Employees may be required to perform other job-related duties as requested by management. All requirements are subject to change over time and to possible modification to reasonably accommodate individuals with a disability.
$48k-60k yearly est. 60d+ ago
Business Office Manager
Brookdale 4.0
Office manager job in Cary, NC
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity
Grow your career with Brookdale! Our Business OfficeManagers have opportunities for advancement by exploring a new career in positions such as Director of Financial Services, Human Resources Managers and Executive Directors.
Make Lives Better Including Your Own.
If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.
Part and Full Time Benefits Eligibility
Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Full Time Only Benefits Eligibility
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement
Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.
To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the posting.
Leader primarily responsible for the business office operations of the community.
Responsible for attracting, engaging, developing and retaining the community associates necessary to provide high quality care and personalized services to our residents, while minimizing the use of premium labor (in conjunction with HR department in a CCRC).
Supports Executive Director in driving profitable growth and complying with operational processes and regulatory requirements.
Ensures effective communication with associates, residents, families, vendors and other visitors to the community.
Ensures that residents are properly billed for services provided and leads the timely collection of receivables.
Responsible for overseeing payroll process to ensure that associates are paid correctly.
Ensures that vendor invoices for goods or services to the community are billed appropriately and are processed for payment on a timely basis. Supports an inclusive community culture.
Associates degree (A. A.) or equivalent from two-year college or technical school required; or additional years of experience can be substituted for the education requirement on a year-for-year basis. Minimum of three years related experience and/or training. Previous managerial and office setting experience preferred.
May also directly supervise another department.
Brookdale is an equal opportunity employer and a drug-free workplace.
$59k-85k yearly est. Auto-Apply 7d ago
Dental Office Manager
North State Dental Partners Inc.
Office manager job in Cary, NC
North State Dental Partners is seeking a hard-working, engaged, and compassionate Dental OfficeManager to join our team (primarily fee for service practice). We want our team members to partner with us in taking ownership of the success of the practice and serving our patients with exceptional care. As part of the team, you are encouraged to be curious about what you are capable of, offer solutions to problems, and voice your opinions. We believe that a team member who exhibits these qualities coupled with a practice that is constantly pursuing growth will create a long-lasting relationship that will allow you to build your career, learn and grow continually, and make a long-lasting investment in the lives of every patient that walks through our doors.
We have permanent full-time position available. Full-time position would be working four (4) days and approximately 32-35 hours per week. We offer patients a wide range of dental services including preventative, perio, pedo, ortho, cosmetic, restorative, prost, implants, and reconstructive dentistry.
If you feel that this position would be a good fit for you, we would love the opportunity to meet you and get to know you better. Joining the right practice can change your life and help redefine your career and personal success. Come join our team and help us continue changing the lives of our patients.
What you can expect from us:
An environment in which team members are treated with respect, appreciation, and kindness
Supportive management that is invested in developing the practice and the people at the practice
A commitment to maintaining a team-oriented atmosphere that allows for our primary focus to be centered around delivering exceptional patient care
A learning environment that fosters continuous improvement and growth in skill
Consistency in schedule and working hours
Mon - Thurs 7am - 4pm
What a successful team member looks like:
Does everything with positivity and enthusiasm
Is committed to being a team player and takes pride in the victories of their teammates
Looks for ways to make new ideas work, not for reason they won't
Has a growth mindset, is open to feedback, and strives to increase their self-awareness
Is committed to the practice and doing great work
Leads with confidence and care
What you will receive:
Competitive pay
Health, vision, short-term disability, and life insurance
Dental benefit
401k with employer match
3 weeks PTO
7 paid holidays
Scrub allowance
$42k-63k yearly est. Auto-Apply 60d+ ago
Dental Office Manager- $5,000 Bonus!
DOCS Health
Office manager job in Liberty, NC
Full-time Description
Join a team with the unique opportunity to provide exceptional comprehensive care in a dynamic team and seize the unique opportunity to provide exceptional comprehensive care in a state-of-the-art private practice. Now is the time to elevate your career by becoming the face of a growing practice, collaborating with leading dental providers, and advancing your career within a global organization.
$5,000.00 Sign-On / Retention Bonus Available.
Responsibilities:
Foster a positive, growth-minded office environment that encourages teamwork and enhances team member retention.
Align the clinic with company culture, values, standards, and operational practices.
Develop team members through active leadership, comprehensive training, counseling, and coaching.
Drive year-over-year revenue growth while managing expenses to meet monthly goals and budget requirements.
Utilize analytics to identify opportunities for improvement and address low performance with actionable solutions.
Investigate and resolve staff and patient concerns with timely and effective conflict resolution.
Gain proficiency in people-related functions including hiring, onboarding, retention, performance evaluation, compensation, and separation processes.
Report weekly to the Area Manager on practice metrics, accomplishments, goals, and improvement plans.
Ensure compliance with all policies and regulations set forth by relevant agencies.
Maintain a professional appearance and demeanor in accordance with company policies.
Uphold good housekeeping standards throughout the practice.
Requirements
Requirements:
Minimum of 2 years of experience in dental officemanagement.
Excellent interpersonal, verbal, and written communication skills.
Ability to exercise diplomacy, discretion, sound judgment, leadership, and flexibility in various situations while maintaining confidentiality.
Strong organizational and time management skills.
Proficient in Windows Operating System and Microsoft Suite; dental software experience is required.
Must have or be willing to obtain a Real ID prior to gaining access.
Successful completion of background check (including criminal record check) and urinalysis.
Benefits For Full Time Staff:
Competitive Compensation
Generous Paid Time Off
Paid Holidays
Medical, Vision, and Dental benefits.
Health Savings Account, Life Insurance, Long Term Disability, and Short-Term Disability.
401k with matching program after one year of service.
$42k-62k yearly est. 25d ago
Director of the Office of Divine Worship
C000 Roman Catholic Diocese of Raleigh
Office manager job in Raleigh, NC
Job Description
The Catholic Diocese of Raleigh, North Carolina, a growing, vibrant Diocese, seeks highly motivated candidates for the position of Director of the Office of Divine Worship.
Key Responsibilities:
Assists the Diocesan Bishop in his role as the principal liturgist of the Diocese.
Serves as a resource on liturgical matters to the Bishop and to the parishes of the Diocese.
Coordinates all episcopal and Diocesan liturgies, assuming primary responsibility for providing material and ministerial needs of liturgies celebrated in Holy Name of Jesus Cathedral.
Recommends particular norms and praxis in keeping with the universal liturgical norms of the Church.
Conducts and is a resource for liturgical formation on the Diocesan and parish levels.
Coordinates the celebrations of the Sacrament of Confirmation of Catholics.
Minimum Requirements:
Bachelor's degree in liturgical studies or a closely related field.
Master's degree or Licentiate degree in Liturgy or Liturgical Theology preferred.
Practicing Roman Catholic in good standing.
Proven experience in planning parish liturgies and participating in the preparation of diocesan liturgies.
Preferred understanding of the Spanish language and Hispanic liturgical customs.
Strong leadership and communication skills.
Demonstrated experience in providing formation on both the Diocesan and parish levels.
Employment is contingent upon applicant satisfactorily passing criminal background and reference checks.
Must complete diocese-sponsored Safe Environment Training.
$76k-126k yearly est. 25d ago
Office Manager (Part Time)
Herspiegel Consulting
Office manager job in Cary, NC
Part-time, Contract Description
Herspiegel is a global life sciences consultancy that guides pharmaceutical and biotech companies through their most decisive moments-powering commercial success and expanding patient access. From early asset strategy to launch readiness and market optimization, we help clients navigate complexity and seize opportunity. Our integrated approach brings together scientific insight, evidence strategy, deep market intuition, and executional precision to ensure brands are built to lead.
*This Role is on-site three days a week in Cary, NC*
OfficeManager - RTP
We are seeking an OfficeManager to support our RTP office with day-to-day office operations, HR coordination, and employee engagement initiatives. This role is ideal for someone who enjoys wearing multiple hats, is highly organized, and thrives in a collaborative team environment. There may be opportunities to support ongoing research efforts as well for this dynamic team of 10 individuals, globally we are approximately 350 talented team members.
This is a part-time, contract position for an initial period of 3 months, with potential for renewal or transition to flexible part time employment.
Responsibilities:
Manageoffice operations, including supplies, vendor coordination, mail, shipping, and workspace organization.
Assist with scheduling, meeting logistics, travel arrangements, and expense processing.
Provide general administrative support to the RTP team and visiting staff.
Help plan and coordinate office events, team activities, and company retreats.
Maintain employee records and support HR processes such as onboarding, offboarding, and compliance documentation.
Assist with payroll and benefits administration in coordination with HR and Finance.
Support accounts receivable and accounts payable processes, including invoice tracking, payments, and reconciliations.
Requirements
Education, Skills and Experience
Bachelor's degree or equivalent experience preferred.
1-3 years of experience in HR support, office administration, or recruiting coordination.
Familiarity with HR policies, procedures, and compliance requirements.
Proficiency with Microsoft Office or Google Workspace; experience with HRIS or ATS systems a plus.
Strong organizational skills with attention to detail, accuracy, and follow-through.
Excellent communication and interpersonal skills with the ability to handle confidential information.
Reliable judgment, problem-solving skills, and the ability to escalate issues appropriately.
Team-oriented, adaptable, and comfortable supporting multiple priorities in a fast-paced environment.
Interest in employee engagement and helping foster a positive team culture.
Salary Description $30.00 to $40.00 per hour
$30-40 hourly 60d+ ago
Office Manager / Bookkeeper
ARU
Office manager job in Chapel Hill, NC
Job Description
COMPANY INTRO
ARU, founded in 2016, has quickly risen to become the U.S. leader in specialty property insurance underwriting, product development, loss control, and technology.
INTRO
ARU is currently seeking a hyper-organized, numbers-savvy individual to support the company CEO, own the heartbeat of our Chapel Hilloffice, and help manage certain subsidiary financial operations. This is an in-person role designed for an exceptionally smart, thorough, and curious rising professional who wants to learn fast, shoulder real responsibility, and grow his/her career.
If you love order, details, clean reconciliations, crisp writing, and making a team faster and better-read on.
A few words from ARU's Co-founder Will Johnson:
"I started ARU in 2016 at ground zero, with zero customers, zero revenue, and one big foundational idea:
other market participants were operating fundamentally flawed models that were not sustainable
. I strongly believed ARU could deliver substantial value by making a clean break from the legacy underwriting methods -- and by building a completely new and innovative approach. But - I must say,
believing
it and
executing
it were two very different things, ha!
While it certainly has not been easy, amazing work by the ARU team has generated superlative growth and profitability results, and it continues to be incredibly fulfilling to see ARU's original mission be realized.
I am now seeking the next great addition to our team, a highly-organized individual who will support me at the company HQ, do the best work of his/her career, and help me do the best work of
my
career!
WHAT WE'RE OFFERING TO YOU:
You will have a position in a fast-growing, modern, technology-based company, where your contribution will be critical to the company's success, and where your performance will earn your opportunities for recognition and promotion.
You will receive a competitive compensation package, with base annual salary, annual bonus, and company-provided benefits. You will have 100% employer-paid health insurance, paid time off, and a 100% vested retirement plan with company match.
PRIMARY DUTIES:
Help ARU be the best in the world at what we do, and do not ever settle for mediocrity. Actively participate in ARU's culture of collaborative problem-solving.
Treat every assignment as an opportunity to: 1) learn and grow as a professional, and 2) prepare for increased responsibilities in the company.
Perform with a high level of polish and professionalism, in all spoken and written communications. Address internal and external business challenges in a graceful and tactful manner. Complete all duties with a high degree of urgency, thoroughness, and accuracy.
Office Operations (Own the House)
Be the face and backbone of the office: reception, guest experience, meeting prep, mail/shipping, supplies, and vendor coordination.
Keep facilities humming: building access, badges/keys, maintenance tickets, safety/compliance checklists, and tidy, professional spaces.
Plan logistics for leadership meetings, broker/carrier visits, trainings, and team events (catering, AV, materials, room turns).
Bookkeeping & Finance Ops (Own the Details)
AP/AR administration: vendor onboarding (W-9s/COIs), purchase orders, invoices, approvals, payment runs, and customer invoicing.
Expense & card management: collect receipts, code expenses, close cards monthly, and chase exceptions to zero.
Bank and credit-card reconciliations; help maintain an accurate general ledger and clean monthly closes in collaboration with Accounting.
Light payroll coordination and benefits deductions with our providers; maintain files and audit trails with precision.
Keep simple reporting current (cash/billings/aging) and escalate anomalies early with recommended fixes.
Perform as Executive Assistant to Will Johnson
E-mail and Task Management: perform as Will J.'s e-mail surrogate and directly manage the CEO's e-mail inbox, related tasks, and all day to day e-mail correspondence.
Internal Communications: draft and disseminate internal communications on behalf of Will J., ensuring clarity, consistency, and alignment with ARU's vision and values
Manage calendars, travel, and briefing materials.
Draft concise internal notes, follow-ups, and checklists; capture actions and drive them to completion.
Coordinate special projects and vendor quotes on behalf of leadership; bring options, trade-offs, and a recommendation.
Assist Will J. with incidental personal matters such as calendar management, correspondence, donations, and gift selections.
HR & Compliance Administration
Partner on onboarding/offboarding checklists (equipment, accounts, handbook acknowledgments).
Maintain confidential personnel and vendor records according to policy; keep templates and SOPs current.
Track key renewals (licenses, insurance certs, subscriptions); keep reminders and owners tight.
Perform all duties with the highest levels of discretion and confidentiality, maintaining the privacy of the company and Will J. at all times.
Master the use of ARU standardized hardware, software programs, third party software, and processing procedures.
Other, as assigned.
WHAT WE MINIMALLY REQUIRE - YOUR EDUCATION, EXPERIENCE, AND SKILLSET:
Excellent ability to both: 1) LEARN new information and skills, and 2) APPLY new learnings to your professional setting.
Demonstrable proficiency in thoroughness, accuracy, organization, resource management, and record-keeping.
Exceptional customer service skills, with the strong ability to resolve challenging situations with a patient and calm demeanor.
Excellent professional presentation and polish, in the spoken word and written form.
Excellent critical thinker and problem-solver under pressure. High intellectual curiosity, with an enjoyment of learning and self-improvement.
REQUIRED LOCATION: 80% IN-PERSON / 20% REMOTE
The OfficeManager role requires an in-person presence in ARU's HQ at UNC's Innovate Carolina Junction in downtown Chapel Hill, NC.
As a requirement of the position, the OfficeManager must live within a 35 minute commute of Chapel Hill, NC. For exceptionally well-qualified candidates who do not currently reside in this geographic area, relocation assistance may be available.
After the initial training period, some remote / work from home may be acceptable in the normal course of business, to be discussed in good faith between Will J. and the OfficeManager hire. Expectation: approximately 1 day per week (20%).
ABOUT ARU'S CULTURE:
We demand excellence from ourselves and those around us; we work accurately and thoroughly, but also with a great sense of urgency; we are excellent critical thinkers and creative problem solvers; we contribute cheerfully to ARU's environment of collaborative brainstorming and respectful debate; we love to explore and experiment, and we are comfortable occasionally blazing a trail that ends up actually being a “bridge to nowhere” -- just as long as we fail fast, pivot appropriately, and become tougher and smarter as a result; we love to learn, read, and grow as human beings; we believe in science-based truths, and we know there is no such thing as an alternative fact.
MORE ABOUT ARU:
ARU was founded with a goal to use expertise, engineering, and technology to disrupt the legacy marketplace. Our core mission is to deliver a superior experience to our policyholders, while also maintaining sustainability and consistency writing historically-challenging classes of business. To do so, we build and deploy 100% proprietary insurance products, we invest heavily in property loss prevention engineering and research, and we develop home-grown software and other technology. We also focus on collaborative broker and policyholder relationships, which allow us to deliver shared victories for all stakeholders. ARU is part of the Accelerant Insurance family: *********************
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$31k-48k yearly est. 9d ago
Front Office Manager (Hilton Garden Inn Crabtree- Raleigh, NC)
Winwood Hospitality Group
Office manager job in Raleigh, NC
Job Description/Summary:
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodation, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The FOM is responsible for the overall success of the hotel, meeting or exceeding planned objectives for revenue and profit, and ensuring that guest satisfaction and product quality standards are met. Assist department managers in maintaining all areas of the hotel in accordance with brand standards to achieve a friendly atmosphere of superior guest service and product quality; provide an example of exemplary performance for staff to follow. The FOM supervises all shifts - first, second, night audit at Front Desk; breakfast service; drivers as such availability must encompass all time periods as operationally necessary.
The FOM will coordinate closely with the Housekeeping Manager to ensure availability of appropriate room types, timeliness of e-check in and conventional arrival rooms.
The FOM will work closely with the Engineering Department to minimize downtime of guest rooms and interference of routine maintenance with guest needs.
The FOM will maximize REVPAR on a daily basis by implementing steps to maximize room sales on a daily basis and ensure that rate guidelines are followed as dictated by sales strategy, daily rate communications and market conditions.
ESSENTIAL JOB FUNCTIONS:
1. Seek opportunities to exceed guest, team member and ownership expectations.
Financial
Meet or exceed budgeted revenue, profit, and margin for assigned departments and Suite Shop.
Accurately forecast / track revenues, manage labor costs and expenses accordingly.
Anticipates revenue/cost problems and manages the timing of discretionary expenditures in coordination with General Manager.
Analyze budgets and forecasts on an ongoing basis to adjust staffing plans, labor requirements (scheduling Front Desk, Driver, Breakfast Hosts) and operating costs (supplies, uniforms, etc.).
Ensure hotel staff is trained in financial control procedures for cash, vouchers, inventories, and receivables, and that these procedures are regularly followed.
Produce accurate, timely reports - example: A/R, Aging, Inventories, Rate Report, etc.
Proactively identify revenue and / or expense opportunities, potential operational challenges, resolve.
Actively seek to maximize occupancy and ADR; implement steps to facilitate the sale of the last remaining rooms on higher occupancy days by providing rate flexibility guidance to Front Office team; reach the 96% occupancy threshold whenever feasible.
Associate Team
Maintain guest service excellence as the driving philosophy of the hotel.
Personally demonstrate a commitment to guest service by responding to guest needs.
Ensure all hotel staff, including new hires, know all components/features of our guest service guarantee and are trained to meet service standards; develop added value customer service programs. Conduct huddles, regular department meetings, training sessions and incentives that are aligned with hotel goals.
Advise and assist team leaders in meeting and exceeding goals.
Empower staff to deliver superior service - encourage and reward responsiveness and follow through. Ensure PEP training is up to date.
Ensure hotel procedures and policies contribute to the delivery of consistent guest service.
Marketing and Sales Management
Daily strategy for maximizing occupancy and ADR (sell the last rooms at most logical rates).
Is familiar with all hotel services, facilities (event space); general knowledge of our competitors.
Know how to read BEO's, proactively inspect our setup and preparation; assist where needed.
Knows key accounts and ensures that the hotel consistently meets their needs.
Human Resource ManagementManage human resources functions including recruiting, selection, orientation, training, performance planning and evaluation.
Maintain a positive and constructive work environment with excellent communication between all departments and leaders.
Ensure that all hotel employees know key hotel policies.
Knowledge of workplace injury procedures and steps to prevent such incidents.
Ensure that personnel files are accurate and comply with both local and federal laws and regulations.
Ensure that training objectives (brand and Winwood standards) and developments plans are completed.
Monitor and maintain acceptable turnover levels.
Operations
Review changes in occupancy, weather, special events, groups in house, and adjust staffing accordingly.
Know local health and safety codes, regulations applicable to hotels; CARE and SERVSAFE certified.
Recognize and correct potential safety hazards, such as broken doors or railings, fire hazards, etc.
Regularly inspect and correct potential security problems, such as locking doors after hours, etc.
Understand & follow policies and procedures for key control systems, team members are trained in same.
Maintain physical standards by daily inspections of public areas, parking and exterior, hotel vehicles, work areas. Support brand initiatives such as Light Stay, energy efficiency, waste reduction, recycling.
Communicate to guests and staff during capital projects, have strategies to minimize service disruption.
Monitor upkeep, safety and maintenance of the hotel vans - logbook and calendar of preventive care.
Coordinate guest transportation needs for both hotels as needed, particularly during activity peaks.
Have “Outstanding” Quality Assurance documentation and audit components in areas of responsibility.
Inspect a minimum of 20 rooms per week, document, and track to cover all rooms in rotation.
Monitor and help coordinate event set up, staffing, supplies and costs (product and labor efficiency).
Carry out all other reasonable requests to the best of his/her ability.
ADDITIONAL RESPONSIBILITIES
Our hotel's primary goal is to provide hospitality and exceed guest expectations for levels of service, quality, consistency, and attention to detail - all team members are evaluated against this standard. A hotel operates 365 days a year, 24 hours a day. During the course of your scheduled shift, you may be asked to assist in areas of the hotel outside of your typical work areas. Our ultimate goal is to benefit both the Hilton Garden Inn Crabtree, RALGIC-2, LLC and the Hampton Inn & Suites Crabtree, RALGIC, LLC (the “Company”) bringing clients, accounts and guests to our hotel while ensuring quality services, efficiency, guest loyalty and the resulting revenues and profitability to the hotel.
Qualifications
EDUCATION AND EXPERIENCE:
High School diploma or GED.
Six to twelve months related experience and/or training; or equivalent combination of education and experience.
Ability to read and write English and perform mathematical computations such as adding, multiplying.
Ability to effectively communicate with customers, utilizing tact & diplomacy to solve practical problems.
PHYSICAL/MENTAL DEMANDS:
While performing the duties of this job, the employee is required to stand, walk, talk, and listen. The employee is required to be on foot for a large portion of the day/shift. The employee is required to stoop, kneel, or crouch; reach with hands and arms; use hands to finger, handle or feel tools or controls; must be able to lift and/or move heavy objects such as tables and cases of food and beverages. Must be able to focus on the job while staying on their feet and moving about freely, which can include bending, climbing stairs and carrying items weighing 25-50 pounds.
Physical and Mental Demands and the Environmental Factors
Occasional (1 - 33% of the time)
Frequent (34 - 66% of the time)
Constant (67 - 100% of the time)
_F_ Requires bending or twisting
_O_
Requires walking and running
_O_
Requires kneeling, crouching, stooping, or crawling
_F_
Requires repetitive movement
_C_
Requires standing
_C_
Requires using hands to handle, control, or feel objects, tools, or controls
_O_
Requires working outside in all types of weather conditions
_O_
Subject to cuts, burns, and bruises
WORKING CONDITIONS
Work environment includes large equipment, specialized tools, hot water and cleaning solutions, rolling carts, kitchen, and shuttle van with moving parts to avoid.
Sleeping rooms, public areas, or event room environments
A flexible schedule can vary from week to week; must be available to work on weekends and holidays.
$37k-51k yearly est. 7d ago
Director of the Office of Divine Worship
Catholic Diocese Brand 4.3
Office manager job in Raleigh, NC
The Catholic Diocese of Raleigh, North Carolina, a growing, vibrant Diocese, seeks highly motivated candidates for the position of Director of the Office of Divine Worship.
Key Responsibilities:
Assists the Diocesan Bishop in his role as the principal liturgist of the Diocese.
Serves as a resource on liturgical matters to the Bishop and to the parishes of the Diocese.
Coordinates all episcopal and Diocesan liturgies, assuming primary responsibility for providing material and ministerial needs of liturgies celebrated in Holy Name of Jesus Cathedral.
Recommends particular norms and praxis in keeping with the universal liturgical norms of the Church.
Conducts and is a resource for liturgical formation on the Diocesan and parish levels.
Coordinates the celebrations of the Sacrament of Confirmation of Catholics.
Minimum Requirements:
Bachelor's degree in liturgical studies or a closely related field.
Master's degree or Licentiate degree in Liturgy or Liturgical Theology preferred.
Practicing Roman Catholic in good standing.
Proven experience in planning parish liturgies and participating in the preparation of diocesan liturgies.
Preferred understanding of the Spanish language and Hispanic liturgical customs.
Strong leadership and communication skills.
Demonstrated experience in providing formation on both the Diocesan and parish levels.
Employment is contingent upon applicant satisfactorily passing criminal background and reference checks.
Must complete diocese-sponsored Safe Environment Training.
$58k-74k yearly est. 60d+ ago
Dealership Office Manager
Motorsports of Durham
Office manager job in Durham, NC
←Back to all jobs at MOTORSPORTS OF DURHAM LLC Dealership OfficeManager
Job Title: OfficeManager
Reports To: Group Controller
FLSA Status: Exempt
Department: Accounting/ Finance
Job Status: Full-time
Date: March 2023
About the Company:
Raging Bull Harley Davidson has grown to become one of the best-known dealerships in the country by having the very best staff and making customer service our number one priority. On any given day, you will hear the bell ringing, music playing and loud applause from our staff welcoming the newest member into our Harley-Davidson family. We are proud of our military presence, being community focused, and operating as a true family business.
Job Summary:
The OfficeManager is responsible for providing accounting, cash management, administrative, and payroll support to the dealership. The OfficeManager works closely with the General Manager and dealership's management teams to tackle day-to-day dealership operations and activities. The OfficeManager is proactive, works independently with limited supervision, and continually seeks opportunities to make an impact on the organization's efficiencies.
Job Responsibilities:
· Analyzes and organizes office operations and procedures
· Hires, trains, and supervises office personnel
Assists the HR Department in onboarding new employees
· Controls all posted documents, including time records, vehicle deals, commissions and additions and changes to inventory
· Prepares daily bank deposit and cash report
· Maintains an effective cash management system and accurately forecasts cash needs
· Controls petty cash amounts for dealership and sales department
· Provides a timely daily performance report (DPR) and keeps the dealer/general manager informed about trends
· Reconciles select accounts monthly
· Approves adjustments to inventory and receivable accounts as appropriate
· Ensures that all manufacturer accounts including warranty claims, rebates, interest, protection, and co-op advertising accounts are current and accurate
· Prints monthly journals, schedules and general ledger. Closes month by processing accounting month-end
· Assists in completion of annual review/audit
· Ensures compliance with all government regulations
· Prepares payroll on a timely basis, posts payroll and maintains payroll records
· Prepares tax reports, tax deposits and tax returns in a timely, accurate manner
· Stays abreast of current factory incentives and codes deliveries on dealership computer system accordingly
· Administers charge-back program
· Manages the payoff of vehicle floor plan and works with bank representatives
· Compiles information and prepares reports as requested by management and/or dealer principal
· Attends management meetings as requested
· All other duties assigned by management
Job Requirements:
· Prior Automotive /Power sports Accounting experience required
· Bachelor's degree (B.A.) or Associates Degree with minimum of 2 years of accounting/ finance experience preferred
· Payroll preparation and reporting experience required
Solid computer skills (Excel, Word, Outlook, PowerPoint)
Must have advanced problem solving and analytical skills
Prioritizes and completes tasks with a concern for all the details involved; monitors and checks work for accuracy
Must be self-directed and effective working independently, yet equally comfortable contributing in a team environment
Job Competencies:
· Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
· Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
· Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
· Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
· Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
· Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
· Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
· Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Physical Demands:
· Prolonged periods of sitting
Working Conditions:
· The noise level in the work environment is usually loud
· Occasionally exposed to exhaust fumes or other airborne particles
· Frequently works near moving mechanical parts
Please visit our careers page to see more job opportunities.
$31k-48k yearly est. 60d+ ago
Office Manager
Dr Lane & Associates
Office manager job in Louisburg, NC
Now Hiring : OfficeManager - Louisburg
For 45 years, Lane & Associates Family Dentistry has been a trusted name in providing exceptional dental care across North Carolina. We're passionate about our patients, proud of our fun, team-driven culture, and committed to excellence in everything we do.
We're currently seeking a OfficeManager to lead our Louisburg team!
Position Overview
As the OfficeManager, you will oversee the day-to-day operations of our Wake Forest office, ensuring an outstanding experience for both patients and team members. This leadership role requires a strong communicator and problem solver who can balance operational efficiency, team morale, and exceptional patient care.
Key Responsibilities
Manageoffice operations including staff productivity, scheduling, collections, receivables, and expense control
Foster new patient growth through community outreach and marketing collaboration
Oversee the office's online reputation and support the team in obtaining 5-star reviews
Provide leadership, coaching, and mentorship to team members while ensuring compliance with company policies
Supervise daily closing procedures, deposits, and end-of-month reporting with the Regional Director
Address and resolve patient and staff concerns with professionalism and empathy
Provide ongoing staff training beyond initial onboarding
Maintain appropriate doctor/patient ratios for efficient operations
Conduct monthly staff meetings and daily morning huddles
Manage quarterly inventory and office supply needs
Participate in corporate communications and initiatives
Perform other duties as assigned
Qualifications
High School Diploma or GED required
Minimum 2 years of experience in a dental office
Minimum 1-2 years in a Dental management role
Strong leadership and coaching abilities
Excellent communication and interpersonal skills
Proven conflict resolution and problem-solving skills
High level of professionalism and customer service focus
Proficiency in dental practice software and computer systems (Denticon experience a plus)
Ability to lift 15-20 lbs
What We Offer
Competitive Pay
Quarterly Performance Bonus Potential
Comprehensive Insurance Coverage after 90 days (Health, Vision, Dental, Life, Disability, FSA & more!)
401(k) with Employer Contribution
Paid Holidays & PTO
Fridays Off at 2 PM!
Uniform Allowance
In-House Paid Training & Development
Engaging Company Events & Social Media Campaigns
Volunteer Opportunities (Earn Smile Squad Points for Rewards!)
Birthday & Work Anniversary Gifts from Ownership
and more!
$31k-49k yearly est. Auto-Apply 8d ago
Office Manager - Raleigh, NC
Georgia Spine & Orthopedics
Office manager job in Raleigh, NC
Job DescriptionDescription:
APEX Orthopaedics Spine & Neurology is a premier healthcare facility committed to delivering exceptional orthopaedic, spine, and neurology care across North Carolina and South Carolina. We pride ourselves on offering innovative treatments with a conservative approach, ensuring the highest quality of care for our patients.
We are currently seeking a highly motivated, detail-oriented, and experienced OfficeManager to lead the administrative and clinical operations of our Raleigh facility. This role is pivotal in maintaining operational efficiency, fostering a positive team culture, and supporting the overall success of our practice.
OfficeManager Responsibilities
• Act as the on-site manager for daily administrative functions, clinical operations, and facility-related issues.
• Supervise and support administrative staff, fostering a collaborative and positive work culture
• Implement and enforce office policies and ensure compliance with healthcare regulations
• Coordinate with other departments to optimize workflow and communication
• Collaborate with leadership to enhance office efficiency and patient experience
• Address patient concerns and ensure a high standard of customer service
• Manage inventory and ordering of clinical and office supplies.
• Crosstrain and provide coverage for Medical Assistant and Patient Service Specialist roles as needed
• Receive and distribute mail and packages, including signing for deliveries
• Support recruitment, training, and development of administrative and clinical personnel
• Assist in developing training materials and coordinating onboarding for new hires
• Participate in leadership meetings and ensure alignment with company-wide initiatives
• Provide support to medical providers with projects and operational needs
• Troubleshoot technology and software systems as needed
Requirements:
OfficeManager Requirements
• 2-3 years of management experience in a healthcare setting
• Strong knowledge of healthcare regulations and compliance requirements
• Excellent organizational, multitasking, and time management skills
• Proven ability to lead and collaborate with diverse teams
• Strong communication, problem-solving, and customer service skills
• High level of integrity and discretion in handling confidential information
• Willingness to learn and support various roles within the clinic
• Positive, solutions-oriented attitude and a commitment to continuous improvement
OfficeManager Benefits and Perks
• Comprehensive benefits package including medical, dental, vision, and optional add-ons
• Paid time off and paid holidays
• Mileage reimbursement and travel stipends
• Supportive and collaborative work environment
$31k-48k yearly est. 11d ago
Clinical Office Manager
Wake Radiology UNC Rex Healthcare
Office manager job in Raleigh, NC
Clinical OfficeManager Are you a seasoned healthcare leader ready for your next adventure? WR, a leading outpatient medical imaging provider, is looking for a Clinical OfficeManager to join our team in the Triangle area. Our mission is to provide an unparalleled patient experience with compassionate, results-driven care that shapes the future of medical imaging. What You'll Do In this leadership role, you'll be responsible for the daily operations of our West Raleigh location and Interventional Radiology department, ensuring everything runs smoothly and efficiently. This includes:
You'll manage, train, and mentor technologists and nurses, fostering a collaborative and supportive team environment.
You'll develop and maintain quality assurance protocols to guarantee patient safety and regulatory compliance.
You'll oversee the maintenance, troubleshooting, and acquisition of all imaging equipment.
You'll collaborate with interventional radiologists and other healthcare professionals to improve patient care and practice efficiency.
You'll manage all aspects of the department's operations, including staff management, budgeting, scheduling, and resource allocation.
Who We're Looking For This position requires a dynamic leader with a mix of administrative, clinical, and technical expertise. The ideal candidate will have:
At least 3 -5 years of management experience in a healthcare setting.
An ARRT (American Registry of Radiologic Technologists) registration in good standing.
A bachelor's degree in a related field is preferred; equivalent work experience will be considered.
Hands-on experience in radiology is a plus, as is knowledge of interventional radiology procedures, equipment, and imaging systems like PACS.
What We Offer At WR, we believe in investing in our team and providing the resources you need to succeed. We offer:
A highly competitive salary and comprehensive benefits package, including health, dental, and vision insurance, 401(k), and profit-sharing.
Clear pathways for career advancement with continuing medical education (CME) opportunities.
If you're ready to elevate your career and join a team that's shaping the future of medical imaging, we encourage you to apply today!
$31k-48k yearly est. 60d+ ago
Office Manager
North Carolina Eye Care
Office manager job in Garner, NC
An OfficeManager will achieve a world class Total Patient Experience that both maximizes the retail sales but also supports the patients' medical needs. Responsible for the overall sales and profitability of an office location. Manage all operations of the location to include team member support, merchandising, inventory management, training and safety. Execute Total Patient Experience (TPE) to drive revenue and profitability. Exercise independent judgment and discretion in managing overall performance of the entire retail operation. A Licensed OfficeManager will possess a State Optician's License for states where required by the company.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE).
Develop and maintain a good working relationship with doctor/doctors associated with office location and serve as liaison between doctor and office team.
Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results.
Conduct performance reviews and compensation evaluations for the office team.
Exercise judgment and utilize tools to achieve revenue and EBITDA growth.
Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPPA & OSHA requirements, hazardous material handling and waste disposal.
Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule.
Execute day-to-day operations of the office by ensuring the following is completed: Team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.
QUALIFICATIONS
Industry related experience will be beneficial.
Mangement experience required
Favorable result on background check as required by state.
Must be able to provide proof of identity and right to work in the United States.
EDUCATION AND/OR EXPERIENCE
HSD or GED
ABO, NCLE, LDO could be preferred
LICENSES AND CREDENTIALS
None
SYSTEMS AND TECHNOLOGY
Proficient in Microsoft Excel, Word, PowerPoint, Outlook
LOCATION
Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities
PHYSICAL REQUIREMENTS
This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity-including color, depth, peripheral vision, and the ability to adjust focus-is required 100% of the time. Occasional driving or climbing may also be necessary.
If you need assistance with this application, please contact **************. Please do not contact the office directly - only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
NOTE: s are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.
$31k-48k yearly est. Auto-Apply 25d ago
PIC-Front Office Supervisor-Springhill Suites Durham Chapel Hill
CMC Hotels
Office manager job in Durham, NC
Are you looking for a Company you can "GROW" with, Look no farther, CMC Hotels can provide this opportunity to you. We believe in Growing People. Our people are the Heart of our organization. The growth and success of our portfolio will be possible by the contribution of our associates who will be recognized, grow and succeed with us.
We offer our associates an array of benefits, based on eligibility, including:
* Competitive wages based on experience
* Quarterly Cash Bonuses
* Paid Vacation
* Holiday Pay
* Medical, Dental, Vision Insurance
* Sick Leave
* 401k
* Life Insurance
* Short-Term Disability
* Marriott Hotel Discounts
Job Duties include but are not limited to:
* This position will be responsible for supervising the Front Office operations as directed by Hotel management. You will be expected to work Front Desk shifts and assist, train, coach, and guide the front desk team ensuring all associates are following CMC and Marriott policies and guidelines while maintaining guest satisfaction standards. You will report directly to the Assistant General Manager.
* Interfacing with the previous shift and managers to be updated on hotel activities.
* Provide expedient check-in/check-out service.
* Be knowledgeable of hotel property and in-house events.
* Provide guests with information concerning hotel policies and amenities/services.
* Assistance in reaching monthly brand standard goals in regard to customer service, employee training and brand recognition.
* Schedule Front Desk associates keeping hours in budget and overtime under control via manpower reporting.
* Supervise daily shift process ensuring all team members adhere to our standard operating procedures.
* Verify all Front office associates are in uniform and name tag is present, ensuring your associates are following CMC dress code policy.
* Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
* Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
* Supervise the efficient operations of the Front Desk including check in/out procedures as well as familiar with all three working shifts to include proficiency with the Night Audit shift.
* As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.
* Ensure that all brand quality standards and requirements are completed daily.
* Ensure Security for the hotels customers, employees, and property assets.
* Execute any other tasks or duties deemed necessary by hotel management for the successful operation of the property.
Job Requirements:
* Minimal 1 year hotel experience is required.
* Be self-motivated and able to work independently.
* Strong work ethic and a desire to succeed.
* Clean background check, and reliable transportation a must.
* Must possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills.
* Must be available to work any shift 7:00 am - 12:00 am and weekends.
$26k-34k yearly est. 50d ago
Front Office Manager (Hampton Inn and Suites Brier Creek- Raleigh, NC)
Winwood Hospitality Group
Office manager job in Raleigh, NC
Job Description/Summary:
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodation, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The FOM is responsible for the overall success of the hotel, meeting or exceeding planned objectives for revenue and profit, and ensuring that guest satisfaction and product quality standards are met. Assist department managers in maintaining all areas of the hotel in accordance with brand standards to achieve a friendly atmosphere of superior guest service and product quality; provide an example of exemplary performance for staff to follow.
The FOM supervises all shifts - first, second, night audit at Front Desk; breakfast service; drivers as such availability must encompass all time periods as operationally necessary.
The FOM will coordinate closely with the Housekeeping Manager to ensure availability of appropriate room types, timeliness of e-check in and conventional arrival rooms.
The FOM will work closely with the Engineering Department to minimize downtime of guest rooms and interference of routine maintenance with guest needs.
The FOM will maximize REVPAR on a daily basis by implementing steps to maximize room sales on a daily basis and ensure that rate guidelines are followed as dictated by sales strategy, daily rate communications and market conditions.
ESSENTIAL JOB FUNCTIONS:
1. Seek opportunities to exceed guest, team member and ownership expectations.
Financial
Meet or exceed budgeted revenue, profit, and margin for assigned departments and Suite Shop.
Accurately forecast / track revenues, manage labor costs and expenses accordingly.
Anticipates revenue/cost problems and manages the timing of discretionary expenditures in coordination with General Manager.
Analyze budgets and forecasts on an ongoing basis to adjust staffing plans, labor requirements (scheduling Front Desk, Driver, Breakfast Hosts) and operating costs (supplies, uniforms, etc.).
Ensure hotel staff is trained in financial control procedures for cash, vouchers, inventories, and receivables, and that these procedures are regularly followed.
Produce accurate, timely reports - example: A/R, Aging, Inventories, Rate Report, etc.
Proactively identify revenue and / or expense opportunities, potential operational challenges, resolve.
Actively seek to maximize occupancy and ADR; implement steps to facilitate the sale of the last remaining rooms on higher occupancy days by providing rate flexibility guidance to GSA team; reach the 96% occupancy threshold whenever feasible.
Associate Team
Maintain guest service excellence as the driving philosophy of the hotel.
Personally demonstrate a commitment to guest service by responding to guest needs.
Page 1 of 3
Ensure all hotel staff, including new hires, know all components/features of our guest service guarantee and are trained to meet service standards; develop added value customer service programs. Conduct huddles, regular department meetings, training sessions and incentives that are aligned with hotel goals.
Advise and assist team leaders in meeting and exceeding goals.
Empower staff to deliver superior service - encourage and reward responsiveness and follow through.
Ensure hotel procedures and policies contribute to the delivery of consistent guest service.
Marketing and Sales Management
Daily strategy for maximizing occupancy and ADR (sell the last rooms at most logical rates).
Is familiar with all hotel services, facilities (event space); general knowledge of our competitors.
Know how to read BEO's, proactively inspect our setup and preparation; assist where needed.
Knows key accounts and ensures that the hotel consistently meets their needs.
Human Resource ManagementManage human resources functions including recruiting, selection, orientation, training, performance planning and evaluation.
Maintain a positive and constructive work environment with excellent communication between all departments and leaders.
Ensure that all hotel employees know key hotel policies.
Knowledge of workplace injury procedures and steps to prevent such incidents.
Ensure that personnel files are accurate and comply with both local and federal laws and regulations.
Ensure that training objectives (brand and Winwood standards) and developments plans are completed.
Monitor and maintain acceptable turnover levels.
Operations
Review changes in occupancy, weather, special events, groups in house, and adjust staffing accordingly.
Know local health and safety codes, regulations applicable to hotels; CARE and SERVSAFE certified.
Recognize and correct potential safety hazards, such as broken doors or railings, fire hazards, etc.
Regularly inspect and correct potential security problems, such as locking doors after hours, etc.
Understand & follow policies and procedures for key control systems, team members are trained in same.
Maintain physical standards by daily inspections of public areas, parking and exterior, hotel vehicles, work areas. Support brand initiatives such as PEP and Light Stay, energy efficiency, waste reduction, recycling.
Communicate to guests and staff during capital projects, have strategies to minimize service disruption.
Monitor upkeep, safety, and maintenance of the hotel vans - logbook and calendar of preventive care.
Coordinate guest transportation needs for both hotels as needed, particularly during activity peaks.
Have “Outstanding” Quality Assurance documentation and audit components in areas of responsibility.
Page 2 of 3
Inspect a minimum of 20 rooms per week, document and track to cover all rooms in rotation.
Monitor and help coordinate event set up, staffing, supplies and costs (product and labor efficiency).
Carry out all other reasonable requests to the best of his/her ability.
ADDITIONAL RESPONSIBILITIES
Our hotel's primary goal is to provide hospitality and exceed guest expectations for levels of service, quality, consistency and attention to detail - all team members are evaluated against this standard. A hotel operates 365 days a year, 24 hours a day. During the course of your scheduled shift, you may be asked to assist in areas of the hotel outside of your typical work areas.
Qualifications
EDUCATION AND EXPERIENCE:
High School diploma or GED.
Six to twelve months related experience and/or training; or equivalent combination of education and experience. Ability to read and write English and perform mathematical computations such as adding, multiplying. Ability to effectively communicate with customers, utilizing tact & diplomacy to solve practical problems.
PHYSICAL/MENTAL DEMANDS:
While performing the duties of this job, the employee is required to stand, walk, talk, and listen. The employee is required to be on foot for a large portion of the day/shift. The employee is required to stoop, kneel, or crouch; reach with hands and arms; use hands to finger, handle or feel tools or controls; must be able to lift and/or move heavy objects such as tables and cases of food and beverages. Must be able to focus on the job while staying on their feet and moving about freely, which can include bending, climbing stairs and carrying items weighing 25-50 pounds.
Physical and Mental Demands and the Environmental Factors
Occasional (1 - 33% of the time)
Frequent (34 - 66% of the time)
Constant (67 - 100% of the time)
_F_ Requires bending or twisting
_O_ Requires walking and running
_O_ Requires kneeling, crouching, stooping or crawling _F_ Requires repetitive movement
_C_
Requires standing
_C_
Requires using hands to handle, control, or feel objects, tools or controls
_O_
Requires working outside in all types of weather conditions
_O_
Subject to cuts, burns, and bruises
WORKING CONDITIONS
Work environment includes large equipment, specialized tools, hot water and cleaning solutions, rolling carts, kitchen and shuttle van with moving parts to avoid. Sleeping rooms, public areas or event room environments
A flexible schedule can vary from week to week; must be available to work on weekends and holidays.
$37k-51k yearly est. 16d ago
Office Manager
Dr Lane & Associates
Office manager job in Raleigh, NC
Now Hiring : OfficeManager - Raleigh Neuse
For 45 years, Lane & Associates Family Dentistry has been a trusted name in providing exceptional dental care across North Carolina. We're passionate about our patients, proud of our fun, team-driven culture, and committed to excellence in everything we do.
We're currently seeking a OfficeManager to lead our Raleigh Neuse team!
Position Overview
As the OfficeManager, you will oversee the day-to-day operations of our Wake Forest office, ensuring an outstanding experience for both patients and team members. This leadership role requires a strong communicator and problem solver who can balance operational efficiency, team morale, and exceptional patient care.
Key Responsibilities
Manageoffice operations including staff productivity, scheduling, collections, receivables, and expense control
Foster new patient growth through community outreach and marketing collaboration
Oversee the office's online reputation and support the team in obtaining 5-star reviews
Provide leadership, coaching, and mentorship to team members while ensuring compliance with company policies
Supervise daily closing procedures, deposits, and end-of-month reporting with the Regional Director
Address and resolve patient and staff concerns with professionalism and empathy
Provide ongoing staff training beyond initial onboarding
Maintain appropriate doctor/patient ratios for efficient operations
Conduct monthly staff meetings and daily morning huddles
Manage quarterly inventory and office supply needs
Participate in corporate communications and initiatives
Perform other duties as assigned
Qualifications
High School Diploma or GED required
Minimum 2 years of experience in a dental office
Minimum 1-2 years in a Dental management role
Strong leadership and coaching abilities
Excellent communication and interpersonal skills
Proven conflict resolution and problem-solving skills
High level of professionalism and customer service focus
Proficiency in dental practice software and computer systems (Denticon experience a plus)
Ability to lift 15-20 lbs
What We Offer
Competitive Pay
Quarterly Performance Bonus Potential
Comprehensive Insurance Coverage after 90 days (Health, Vision, Dental, Life, Disability, FSA & more!)
401(k) with Employer Contribution
Paid Holidays & PTO
Fridays Off at 2 PM!
Uniform Allowance
In-House Paid Training & Development
Engaging Company Events & Social Media Campaigns
Volunteer Opportunities (Earn Smile Squad Points for Rewards!)
Birthday & Work Anniversary Gifts from Ownership
and more!
Are you looking for a Company you can "GROW" with, Look no farther, CMC Hotels can provide this opportunity to you. We believe in Growing People. Our people are the Heart of our organization. The growth and success of our portfolio will be possible by the contribution of our associates who will be recognized, grow and succeed with us.
We offer our associates an array of benefits, based on eligibility, including:
* Competitive wages based on experience
* Paid Vacation
* Holiday Pay
* Medical, Dental, Vision Insurance
* Sick Leave
* 401k
* Marriott Hotel Discounts
Job Duties include but are not limited to:
* This position will be responsible for supervising the Front Office operations as directed by Hotel management. You will be expected to work Front Desk shifts and assist, train, coach, and guide the front desk team ensuring all associates are following CMC and Marriott policy and guidelines while maintaining guest satisfaction standards. You will report directly to the Front OfficeManager.
* Interfacing with the previous shift and managers to be updated on hotel activities.
* Provide expedient check-in/check-out service.
* Be knowledgeable of hotel property and in-house events.
* Provide guests with information concerning hotel policies and amenities/services.
* Assistance in reaching monthly brand standard goals in regard to customer service, employee training and brand recognition.
* Schedule Front Desk associates keeping hours in budget and overtime under control via manpower reporting.
* Supervise daily shift process ensuring all team members adhere to our standard operating procedures.
* Verify all Front office associates are in uniform and name tag is present, ensuring your associates are following CMC dress code policy.
* Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
* Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
* Supervise the efficient operations of the Front Desk including check in/out procedures as well as familiar with all three working shifts to include proficiency with the Night Audit shift.
* As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.
* Ensure that all brand quality standards and requirements are completed daily.
* Ensure Security for the hotels customers, employees, and property assets.
* Execute any other tasks or duties deemed necessary by hotel management for the successful operation of the property.
Job Requirements:
* Minimal 1 year hotel experience is required.
* Be self-motivated and able to work independently.
* Strong work ethic and a desire to succeed.
* Clean background check, and reliable transportation a must.
* Must possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills.
* Must be available to work any shift 7:00 am - 12:00 am and weekends.
How much does an office manager earn in Chapel Hill, NC?
The average office manager in Chapel Hill, NC earns between $25,000 and $59,000 annually. This compares to the national average office manager range of $30,000 to $62,000.
Average office manager salary in Chapel Hill, NC
$38,000
What are the biggest employers of Office Managers in Chapel Hill, NC?
The biggest employers of Office Managers in Chapel Hill, NC are: