Customer Experience Project Manager [80067]
Office manager job in Chicago, IL
Onward Search is seeking a Project Manager to assist in day-to-day management, oversight and optimization of Healthcare Professionals. This is a year long + contract, hybrid in Mettawa, IL.
Pharma agency experience highly preferred
What You'll Do
Lead end-to-end management of CRM/email campaigns across multiple brands.
Build project plans, run weekly status meetings, and maintain all timelines/documentation.
Partner with brand, data, tech, compliance, and agency teams to capture requirements and execute campaigns.
Monitor performance, identify optimization opportunities, and share recommendations.
Manage change requests, mitigate risks, and improve processes for speed and efficiency.
Support campaign audits, SLA reporting, and quarterly business reviews.
What You Bring
3-5 years in CRM, email, database marketing, or 1:1 marketing.
Experience managing multiple projects in a fast-paced environment (agency experience a plus).
Strong communication, organization, and stakeholder-management skills.
Analytical mindset with ability to identify optimizations and troubleshoot issues.
Proficiency in Microsoft Office tools.
Office Manager
Office manager job in Chicago, IL
Onsite 5 days per week out of Bedford Park, IL This is a 6 month contract to hire.
We are seeking a detail-oriented and resilient Office Manager with the potential to advance into a District Manager role. The ideal candidate will bring strong organizational skills, the ability to learn quickly, and a personality suited to working in a direct, straightforward environment. A background in construction, plumbing, engineering, or electrical is highly valued.
Key Responsibilities
Manage day-to-day office operations including invoicing, accounts receivable/payable, and municipal invoice tracking
Oversee project tracking, vehicle management, payroll, and insurance administration
Review contracts to ensure compliance with requirements
Support operational efficiency and ensure accurate documentation across all functions
Collaborate with leadership to drive organizational success and growth
Qualifications
Associate's Degree (minimum)
3-5 years of professional experience in office management or related fields
Strong attention to detail and ability to learn quickly
Resilient personality with the ability to thrive in a direct, fast-paced environment
Receptionist & Office Manager
Office manager job in Chicago, IL
A leading Nonprofit is seeking a full-time Reception & Office Manager to be the heart of their office, creating a welcoming, organized, and positive environment for the team and guests. Reporting to the VP of Operations and HR, this role keeps daily operations running smoothly while helping to make the office an engaging and efficient place to work. You'll manage office systems and vendor relationships, streamline processes, and support initiatives that strengthen their culture and enhance how they work together.
This is a temporary-to-hire position!
Responsibilities
Oversee day-to-day office operations, ensuring smooth functioning of equipment, supplies, and shared spaces. Develop and implement office policies and procedures for efficiency and compliance.
Complete preventive maintenance requirements; troubleshooting; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
Manage relationships with building management, vendors, and service providers. Negotiate contracts and monitor service quality.
Track and manage the office supplies budget, monitor expenses, and assist with forecasting. Ensure cost-effective procurement and inventory control. Anticipate needs; place and expedite orders; verify receipt of supplies
Manage schedules for conference and community spaces. Assist with meeting preparation and cleaning in conference rooms, including refreshments, on an ongoing basis
Lead office-related projects, including space planning, technology upgrades, and process improvements. Maintain project timelines and deliverables, ensuring alignment with organizational goals.
Support other teams with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings, printing/binding presentations, etc.)
Identify opportunities for operational innovation and continuous improvement. Contributes to strategic planning for office infrastructure and employee experience.
Ensure adherence to organizational policies, health and safety standards, and regulatory requirements.
Provide backup support to the President & CEO's EA and other administrative leaders as needed.
Greet and assist visitors upon arrival, answer the phone, route calls, and take messages.
Prepare thank you and letters of acknowledgment for our various donors.
Distribute incoming mail and prepare outgoing mail, including bulk mail and messenger pickup, and delivery.
Ideal Experience
Bachelor's degree in business administration or related field preferred.
Proven experience in office management or operations leadership (3 years minimum preferred).
Strong leadership, team management, and conflict resolution skills.
Excellent verbal and written communication, active listening, and stakeholder engagement.
Ability to prioritize effectively, manage multiple projects, and deliver results.
Strategic thinking and decision-making capabilities.
Budget management and vendor negotiation experience.
Proficiency in Microsoft Office Suite; familiarity with project management tools is a plus.
The Larko Group is a women-owned, premier staffing and recruiting firm based in Chicago with a nationwide reach. We specialize in Direct Hire, Temp-to-Hire, and Temporary/Project placements across a wide range of roles, including Executive Assistants, Administrative Assistants, Personal Assistants, Chief of Staff, Office Managers, Receptionists, General Office, Event Support, Project Management, and Customer Service.
Office Manager
Office manager job in Rosemont, IL
On behalf of Robert Half client, we are looking for a dedicated Office Manager located in Rosemont, Illinois to lead and oversee the daily operations of their fast paced office. This role is essential in ensuring smooth administrative functions, maintaining office organization, and supporting various operational needs. The ideal candidate will bring excellent organizational skills, attention to detail, and the ability to manage multiple responsibilities efficiently.
Monday - Friday 8:00am-5:00pm
Hybrid - 3 days onsite, 2 days WFH
Compensation: $80k- $90k
Benefits: Medical, Dental, Vision, 401k, PTO
Responsibilities:
• Distribute incoming mail and ensure timely handling of correspondence.
• Monitor and replenish office supplies inventory
• Maintain the cleanliness and organization of office spaces, including kitchens, storage areas, and conference rooms.
• Facilitate onboarding processes by preparing workstations and offices for new hires.
• Place service requests with building management for access cards, facility issues, and other needs.
• Set up and manage accounts with utility.
• Coordinate meeting logistics, including securing conference rooms, arranging catering, and scheduling annual meetings.
• Oversee the office security system, ensuring proper functionality and addressing any issues.
Requirements:
• Proven experience in administrative office management or similar roles.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Proficiency in managing office supplies and vendor accounts.
• Familiarity with accounts payable processes and invoice management.
• Excellent communication skills for interacting with vendors, building management, and internal teams.
• Ability to coordinate and facilitate meetings and events.
• Experience with security systems or facility management is a plus.
Office Administrator
Office manager job in Elk Grove Village, IL
Office Administrator - Elk Grove Village, IL
$23 - $26 / hour + Full Health Benefits (Medical, Dental, Vision), 401K Matching, Life Insurance, and HSA/FSA
About Our Company
We are a passionate team dedicated to creating high-quality crafting supplies that inspire creativity, learning, and fun for students of all ages. From paints and markers to construction paper, glue, and craft kits, our products are designed to spark imagination in classrooms and homes alike. Partnering with schools, educators, and retailers, we provide safe, reliable, and innovative tools that make arts and crafts enjoyable and accessible. Our mission is to support educators, foster creativity, and deliver products that help every student explore, create, and thrive.
About the Role
We are searching for an Office Administrator to keep our office operations running smoothly and support our team in delivering our high-quality supplies to our customers. In this role, you will manage customer orders, coordinate communications, and handle administrative functions to support internal staff, making a real impact both for our team and the customers we serve.
Responsibilities:
Support our sales and account teams with polished administrative assistance, follow-ups, and client communications that make our team shine.
Create and send quotes, invoices, and shipping documents that are clear, accurate, and professional, ensuring that customers feel confident in every transaction.
Keep customer files and records organized and up to date, making information easy to access for the whole team.
Handle customer questions, concerns, and feedback with care and efficiency, turning challenges into positive customer experiences.
Coordinate with shipping and logistics teams to track deliveries, proactively updating customers and keeping them in the loop.
Schedule and coordinate meetings, calls, and conference room bookings that keep our team and customers connected and productive.
Keep the office running smoothly by managing supplies, vendor communications, and day-to-day administrative tasks such as organizing/filing documentation.
Qualifications:
1-2 years of experience in similar administrative or customer service role.
Excellent written and verbal communication skills for interactions with customers, vendors, and internal team members.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook) preferred.
Strong organizational skills with the ability to manage time wisely and improve workflow wherever possible.
Corporate Resources, on behalf of our client located in Elk Grove Village, IL is hiring an Office Administrator.
Front Office Manager
Office manager job in Michigan City, IN
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Responsible for coordinating day to day activities of the front desk, bell, call center, reservation staff, and gift shop operations. Maximize total hotel occupancy, cash revenue and ADR. Partner with sales to achieve maximum profitability of the hotel. Perform ordering, pricing, and merchandising functions based on property decisions.
Interview, hire, train, discipline, schedule and evaluate work performance of Front Desk, Bell and Gift Shop/Retail team members.
Utilize Kronos system to monitor employee payroll.
Provide input for budget.
Strong in communication skills for discussing business strategy to different departments.
Provide RMS systems and analysis expertise for hotel, marketing and sales group to achieve overall hotel profit objective.
Monitor & adjust room rates based on RMS recommendation.
Make adjustments to RMS system configuration files (discount factors, expenses) based on market dynamics.
Access LMS, RMS and Oasis systems and be able to make informed decisions regarding comped, discounted and full rate rooms for hotel guests.
Monitor and review with staff, call center statistics and maintain acceptable ratings.
Maintain and monitor success of Channel Manager.
Use RM reports and ad hoc analysis to maintain and improve hotel objectives.
Oversight of orders, pricing, and maintaining inventory records of retail merchandise.
Analyze inventory levels; communicate with vendors, complete purchase orders, knowledge of general inventory and receiving orders.
Assists in overseeing the condition of the Hotel and Gift Shop.
Assists in planning and the execution of strategies to improve upon the Hotel and Gift Shop financials.
Other duties as assigned by Management.
Qualifications
Possess ability to add, subtract, audit accounts and credit card transactions using electronic draft systems.
Experience utilizing database query tools. Knowledge of all windows-based programs preferred.
Revenue Management experience preferred.
Able to operate LMS, Oasis, RMS computer systems.
Preferred minimum 2 years Supervisor/Management experience.
Strong interpersonal skills to deal with various levels of management.
Bachelor's Degree in Business, Hospitality, Economics or Finance preferred
Additional Information
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Office Administrator
Office manager job in Chicago, IL
Come Join the Builtech Team:
Looking for a place to advance your career and find your purpose at work? Named a ‘Best Places to Work' by Crain's Chicago Business and The Charlotte Business Journal and with nearly 25 years in the construction industry, Builtech Services is among America's fastest growing, nation-wide construction services companies. We focus on ground-up new construction and tenant improvements in a variety of markets including Multi-Family, Retail, Automotive, Aviation and Hospitality. Our Core Values drive our actions as a company and as individuals - Trust, Passion, Humility, Respect, Integrity and Courage. We offer exciting projects, attractive compensation, and benefits along with the opportunity to become part of a creative, innovative organization that is focused on
your
growth and development.
Builtech is seeking an Office Administrator ready to join our fast-paced and team-oriented environment.
Responsibilities:
Serve as the first point of contact for visitors and tenants; manage phones, mail, and a clean, welcoming reception area.
Oversee office supply inventory, process purchase orders, and coordinate building needs.
Support the CEO with calendar management, travel coordination, call and email screening, and confidential administrative tasks.
Assist with tenant administration, including collecting rent payments, processing building expenses, resolving minor issues, and partnering with the Day Porter.
Act as the liaison with our outsourced IT Service Partner for onboarding, equipment setup, permissions, and troubleshooting support.
Provide training, guidance and support for new hires and existing employees on company systems and applications including troubleshooting IT issues and resolving user problems.
Coordinate simple building technology needs (climate, security, etc.).
Assist with internal communications, visitor hosting, and special projects as needed.
Requirements:
Alignment with Builtech's Core Values - Integrity, Humility, Trust, Respect, Passion & Courage.
Strong verbal and written communication; able to support both technical and non-technical team members.
Highly organized with the ability to manage multiple priorities and maintain accurate records.
Proactive problem-solving skills and discretion with sensitive information.
Comfortable learning new technology and providing basic user support.
Ability to remain in a stationary position 95% of the time
The ability to constantly operate a computer and other office productivity machinery, such as computer keyboards, copy machines, and computer printers.
The ability to occasionally lift and carry lightweight office items like supplies or equipment.
Valid driver's license.
Benefits:
Health, dental and vision insurance
Health Savings Account (HSA)
401(k) with company match
Unlimited performance time off (PTO)
Company-paid life insurance
Builtech Services, LLC is an equal opportunity employer. Equal employment opportunities are provided to all applicants and employees without regard to actual or perceived gender, sex, race, age, national origin, disability, religion, sexual orientation, veteran status or any other characteristic protected by applicable local, state or federal law.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance
Ability to Commute:
Palatine, IL (Required)
Work Location: In person
Office Manager
Office manager job in Chicago, IL
Floor Coverings International is the #1 mobile flooring company in North America. With over 225 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 400,000+ customers give us an average of 4.8-star rating.
As an Office Manager at Floor Coverings International, you are key to the growth and expansion of the local franchise. Your success will allow for more proposals to be written, lead the scheduling and installation of projects, assist with marketing efforts, and help maintain clean financials.
Office Manager Perks and Benefits:
* No experience is required, but 1-3 years of experience is preferred.
* Paid training.
* Full-time
* Annual company convention in Cancun, Mexico (determined by the owner and local structure goals)
* Parking & gas stipend covered by the company
Preferred Candidates will:
* Be high energy & positive influences
* Be ambitious & willing to learn
* Be ready to communicate with installers & customers
* Be ready to join a young and ambitious family business
* Have Flooring Installation background (hardwood, tile, or carpet, etc)
* Love to create beautiful flooring solutions
* Desire to create a 100% satisfaction guarantee
* Receive bonuses for achieving cost targets
Office Manager Responsibilities:
Customer Management
* Develop trust with customers by living our Core Values all day and every day.
* Creating raving fans by providing extra-mile service
* As soon as possible, convert leads to appointments by scheduling appointments for the sales team.
* Follow up on open proposals as needed.
* Keep the showroom and office organized and presentable.
* Assist in the development, management & delivery of local marketing tactics.
* Resolve customer conflicts.
Marketing
* Ensure customers feel cared for by taking pride in what you do-providing extra-mile service by going above and beyond expectations.
* Strengthen emotional connections with customers and the community by engaging in the community and making it fun!
* Support and participate in home shows.
* Support and implement local marketing efforts as needed.
Operations (Production)
* Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
* Order all products needed for jobs accurately and follow up on delivery.
* Schedule the job to meet the schedule of customer and installers.
* Communicate with installers and customers on start dates and times.
* Update the customer with ongoing details of installation and job progress.
* Discuss and obtain written permission for any changes in contracted work.
* Confirm scope of work and compensation with installers prior to start of job.
* Update Salesforce/production board daily with status of job and upcoming schedule.
Financials
* As a job is landed and produced, complete the job costing form with the pertinent details.
* Accurately update QuickBooks daily for all income and expenses.
* Track, prepare and manage timely payment of business-related expenses.
Continuous Improvement
* Attend weekly meetings with the owner at scheduled times.
* Submit the GS&R Prep form weekly via email.
* Work weekly and monthly to meet goals.
* Be available to attend training seminars at the owner's discretion.
* Make decisions and act in accordance with Floor Coverings International's core values and mission.
Office Manager Qualifications:
* Excellent customer service skills
* Strong communication skills, particularly over the phone.
* Organized, detail oriented, and able to multi-task.
* Experienced in bookkeeping using QuickBooks is a plus.
* Able to work independently without supervision.
Apply today!
Front Office Manager
Office manager job in Chicago, IL
Why us?
Why Us - The Blackstone (1)
Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to inquiries regarding hotel information and guest concerns. Supervise the daily operations of the Guest Services personnel; promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.
Responsibilities
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts ensuring the guests are satisfied.
Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room rates, increase occupancy and revenue.
Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up to provide guests with timely and efficient service.
Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintain a friendly, cheerful and courteous demeanor at all times.
Perform other duties as assigned, requested or deemed necessary by management.
Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate.
Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.
Coordinate and supervise the activities and foster good relations with our valet service, taxi services, and the Airport Connection to provide the maximum level of quality service.
Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.
Greet guests, offer assistance with check-in/check-out, deliver laundry and store luggage.
Provide guest transportation as required by hotel's standard operating procedures.
Order all supplies and maintain inventory control minimizing unnecessary expenses.
Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
Provide weekly schedule for all Front Office Associates, posted by 3pm on Friday.
Responsible for covering/finding replacements for call-offs.
Ensure proper communication to subordinates on all hotel activities in a way that insures that guest needs are being met in a timely fashion.
Ensures all new hires are aware of all aspects of the hotel.
Ensure all associates are properly trained on Fosse along with all other systems/procedures that will help them provide our guests with quality service. Make sure all Front Desk Associates are SSM trained.
Provide motivation to the department.
Ensure all Front Office Associate duties are completed daily (checklists, call back log, guest request log, wake-up log, etc…)
Provide assistance to other employees and departments to contribute to the best overall performance of the department and hotel.
Ensure the front desk is represented at each Safety Committee Meeting.
Participates in Hotel MOD program
Qualifications
Education/Formal Training
High School diploma or equivalent
Experience
Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.
Knowledge/Skills
Must have total understanding of all hotel front office procedures.
Requires working knowledge of guest services and hotel services, policies or operations. Working knowledge is generally learned on-the-job.
Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must be fluent in oral and written English.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to read written forms of communication and monochrome computer screen.
Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
Work inside 95%Material/Equipment Used
Prolonged standing at indoor, thermostatically climate-controlled workstation.
Benefits
Eligible to participate in Sage bonus plan. Up to 20% of your salary.
Unlimited paid time off
$50 cell phone reimbursement
Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit
Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance
Eligible to participate in the Company's 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period
Eligible to enroll in Health savings accounts with qualifying medical plans and receive up to $1000 company contribution
Eligible to enroll in Health, Dependent and Commuter flexible spending accounts
Company paid Basic Life and AD&D insurance coverage, with option to enroll in additional coverage
Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance
Company-paid short-term disability
WINFertility guidance for those enrolled in Sage medical plan
Calm Health Application Subscription
Tuition Reimbursement of up to $2,000 per calendar year
Paid FMLA leave for up to a period of 12 weeks
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more.
Salary USD $72,800.00 - USD $78,800.00 /Yr.
Auto-ApplyDental Office Manager
Office manager job in Chicago, IL
Are you a proactive leader with a passion for patient care and team performance? American Dental is hiring a Dental Office Manager to help lead our fast-paced, modern dental practice in Chicago! We're looking for someone organized, driven, and people-focused to ensure our office runs smoothly, efficiently, and with 5-star service.
About Us
American Dental Associates is a privately owned dental group with 8 locations across the Chicagoland area. We offer general and specialty services in a supportive, hotel-style environment with a strong focus on team development, technology, and patient experience.
Responsibilities
Oversee daily front desk operations, patient flow, and scheduling
Lead and support front desk team members, ensuring accountability and performance
Handle time-off requests, daily huddles, EOD reporting, and policy enforcement
Provide excellent customer service and resolve patient concerns with professionalism
Monitor collections, deposits, and insurance processing accuracy
Collaborate with doctors, assistants, and directors of operations to maintain smooth operations
Manage onboarding, training, and staff development with support from the admin team
Maintain compliance with company policies and quality standards
Qualifications
3+ years of dental front desk or office management experience (required)
Strong knowledge of dental procedures, scheduling, and insurance (PPO/HMO)
Leadership experience in a fast-paced, multi-provider environment
Proficiency with dental software (Dentrix Ascend experience preferred)
Excellent communication, organization, and problem-solving skills
Ability to coach, lead, and hold team members accountable with confidence
We Offer
Competitive pay based on experience
Health benefits and 401(k) after eligibility period
Paid time off and holidays
Positive, team-oriented culture
Supportive leadership and growth opportunities
Ready to take the first step toward a rewarding healthcare career? Don't forget to visit our office website! **************
Auto-ApplyDental Office Manager
Office manager job in Oak Brook, IL
Job Description
Dental Office Manager / Team Leader
Schedule:
Mon, Tue, Thu: 9:00 AM - 6:00 PM
Wed: 9:00 AM - 4:00 PM
Fri: 9:00 AM - 2:00 PM
Sat: 8:00 AM - 2:00 PM
About the Role:
Are you a natural leader who loves helping both patients and teams thrive? Our busy dental practice in Oak Brook is looking for a Dental Office Manager / Team Leader to guide our team and create a positive, growth-focused environment.
We're searching for someone who is organized, reliable, and genuinely passionate about supporting people, whether it's patients walking through our doors or team members growing in their careers.
What You'll Do:
Lead with confidence, positivity, and a “roll up your sleeves” attitude
Create a warm, respectful workplace where everyone feels valued
Support patients with compassion and professionalism
Build strong relationships with doctors and team members to keep the office running smoothly
Coach, mentor, and inspire your team to perform at their best
Help recruit and retain great people who share our high standards
Bring energy and enthusiasm to team huddles and meetings
Stay adaptable and solutions-focused when challenges arise
What We're Looking For:
1+ year of dental experience (understanding the flow of a dental office)
3+ years of management experience (leading, coaching, and growing a team)
Strong communication skills with the ability to listen, encourage, and problem-solve
Reliable, hardworking, and committed to excellent patient care
Benefits:
401(k) & matching
Dental, health, vision insurance
Flexible schedule
Flexible spending account & health savings account
Life insurance
Paid time off
Pet insurance
Referral program
Retirement plan
Tuition reimbursement
Job Type: Full-time
Work Location: In person
Ability to Commute: Oak Brook, IL 60523 (Required)
Smile Jobs is the exclusive recruiting partner for a network of independent neighborhood practices and boutique groups located throughout Michigan, Georgia, Illinois, Alabama, and Colorado. These affiliated offices are higher-end fee-for-service and/or select PPO-based, doctor led practices, with long standing reoccurring patients and strong reputations.
Family Office Accounting Manager (Accounting firm)
Office manager job in Chicago, IL
A mid-sized accounting firm committed to providing exceptional client accounting services is currently recruiting a talented individual to join their team as a Family Office Accounting Manager. This role offers the opportunity to work within a dynamic environment, serving high net worth individuals and family offices.
Reporting to: Senior Manager
Key responsibilities:
Lead a team responsible for daily processing, investment activity recording and reconciliation, maintaining unfunded commitment schedules, month-end close, and periodic financial reporting.
Collaborate with the tax family office group to prepare various tax returns (1065, 1040, 1041, 990/990PF, 1120, 709, 1099)
Review responses to Federal and state notices.
Manage a team of 5
Key experience and skills
CPA license
8 years of accounting experience, specifically with family office and high net worth individuals (minimum $50-30 million revenues, up to 1 billion).
Experience managing a family office/ HNW team.
Experience with Intacct preferred
Daily access to a vehicle for commuting to and from offices and clients as needed.
Benefits:
Comprehensive insurance plans (medical, disability, life, identity theft, pet)
Subsidized caregiving benefit
Wellness Challenges with incentives
Access to on-site fitness centers/subsidized/low-cost gym memberships
Financial Well-being:
401k, profit-sharing, and tuition reimbursement
Paid time off, holidays, bereavement, parental leave, and volunteer hours
Various incentive programs
Employee Perks and Support:
Mentorship program
Flexible, hybrid work environment.
Also open to Deerfield and Downers Grove offices
Relocation: No
Medical Office Manager
Office manager job in Chicago, IL
Job DescriptionSalary:
The Chicago Center for Sports Medicine & Orthopedic Surgery, a leading practice in orthopedic and sports medicine with multiple locations, seeks a dynamic Medical Office Manager. This role is pivotal in fostering an efficient, collaborative, and positive work environment. The ideal candidate will partner closely with the Practice Administrator and Physician Owner to fortify our team, driving operational excellence and contributing to our practice's growth.
Key Responsibilities:
Act as the primary liaison for the Practice Administrator and Physician Owner, ensuring streamlined communication and operations.
Lead the onboarding and continuous training of staff, emphasizing performance excellence and professional development.
Spearhead initiatives to enhance operational workflows and integrate staff feedback into continuous improvement efforts.
Manage staff scheduling, aligning resources with practice needs while ensuring a balanced work environment.
Develop and uphold office policies and procedures under the guidance of the Practice Administrator.
Delegate responsibilities and oversee daily administrative tasks to ensure a high-performing team.
Provide support in administrative duties, IT troubleshooting, and maintaining a conducive office environment.
Address patient inquiries and concerns, ensuring a high level of patient satisfaction and care.
Facilitate cross-functional collaboration and flexibility across practice locations as needed.
Uphold stringent data management and patient privacy standards.
Organize and coordinate staff activities and events to bolster team morale and engagement.
Skills and Qualifications:
Proven track record as an Office Manager or Administrative Assistant within a healthcare setting.
Exceptional leadership qualities with a forward-thinking approach to management and problem-solving.
Superior customer service aptitude, with keen attention to detail and crisis management skills.
Familiarity with office management responsibilities, systems, and procedures.
Proficiency in MS Office suite, with an emphasis on Excel and Outlook.
Experience with office equipment such as multi-line phone systems and printers.
Knowledge of email scheduling tools, time management, and multitasking capabilities.
Strong written and verbal communication skills, coupled with robust organizational and planning abilities.
Creativity in process improvement and change management.
Experience:
2-5 years of management experience, preferably in a healthcare or orthopedic setting.
Experience with EMR systems such as ECW and EPIC is highly desired.
Background in orthopedics, billing, and coding knowledge is advantageous.
Join our team at CSO and play a crucial role in shaping the future of orthopedic and sports medicine care. We offer a vibrant working environment, competitive compensation, and the opportunity to make a significant impact in a growing practice.
Front Office Manager
Office manager job in Chicago, IL
What you will be doing
Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
Compensation
$65,000 per year
Business Office Director/HR
Office manager job in Vernon Hills, IL
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity
Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.
Part and Full Time Benefits Eligibility
Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Full Time Only Benefits Eligibility
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement
Base pay in range will be determined by applicant's skills and experience. Full-time associates in role are eligible for an annual bonus incentive and sales referral bonuses. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the posting.
Education and Experience
Bachelor's degree in accounting, management, business, or related field; or equivalent combination of education, training, and experience. Minimum of five years of progressive accounting experience for an operations center within a large multi-facility corporation. Prior experience in the health care industry and professional certifications are preferred. Prior supervisory experience is a plus.
Communities with Skilled Nursing Facilities:
Additional 2 years of accounting experience that includes Medicare processing and rules and regulations.
Communities with Entry Fees:
Prior experience that includes extensive knowledge of the financial implications and the state insurance rules and regulations governing Entry Fee communities and similar arrangements.
Certifications, Licenses, and Other Special Requirements
None
Management/Decision Making
Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.
Knowledge and Skills
Possesses extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment. Has working knowledge of a functional discipline. Excellent written and oral communication skills are essential. Windows environment computer skills are required (Microsoft Word, Excel, etc., preferred). Effective organizational skills are a must. Comprehensive knowledge of accounting principles and practices including the concepts of financial modeling, budget preparation, administration, and proper cash handling procedures.
Physical Demands and Working Conditions
Standing
Walking
Sitting
Use hands and fingers to handle or feel
Reach with hands and arms
Talk or hear
Ability to lift: up to 25 pounds
Vision
Requires interaction with co-workers, residents or vendors
Occasional weekend, evening or night work if needed to ensure shift coverage
Requires Travel: Occasionally
Brookdale is an equal opportunity employer and a drug-free workplace.
Under administrative direction, manages the community's budget and financial operations.
Manages the forecasting, analysis, and reconciliation of the annual budget process for assigned community(s). Distributes and communicates corporate templates and information requests from corporate to department heads, and meets to obtain and discuss budget proposals for the coming year. Applies financial models, evaluates forecasted numbers, and obtains explanations and justifications from department heads relating to significant increases and decreases from previous periods. Partners with department heads to scrutinize planning based upon prior activity, occupancy levels, financial models, etc. Conducts cost/benefit analysis for proposed spending.
Incorporates corporate NOI expectations into budget planning. Identifies and discusses potential enhancements and obstacles in meeting expected numbers.
Meets with Executive Director (ED) to discuss and resolve budget issues concerning departments' forecasting and planned spending. Presents issues and organizes meetings with ED and department heads to formulate analysis and confirm facts.
Critically reviews capital expense requests (CER). Discusses justifications and priorities with department heads and Executive Director. Follows corporate purchasing guidelines and tracks approved capital spending. Finalizes numbers with ED and prepares Power Point presentation for Business Plan Review with guidance from ED. Provides justifications and effectively communicates needs.
Communicates finalized budget numbers to department heads and educates regarding meaning.
Monitors budget expenses throughout the year. Routinely distributes reports and meets with Department heads to discuss financial performance and ensure integrity of data. Reconciles plan variances. Provides solutions and suggests corrective financial and operational action to department heads and ED. Alerts ED regarding anticipated difficulties in meeting NOI targets. Obtains ED's directives regarding budget and operational changes and incorporates into budget.
Prepares and supervises the preparation of routine and specially requested statistical and financial reports and analysis for review by ED. Identifies and presents trend lines and projections relating to income and expenses. Reconciles accounts and interprets results.
Submits monthly and quarterly food service, central supply, housekeeping inventory reports to corporate office. Routinely monitors inventories of supplies. Conducts cost/benefit analysis for current and proposed resources. Analyzes buy versus lease decisions equipment. Audits cash handling and purchasing/bid processes to ensure compliance, to assess credibility of vendors, and to conduct proper analysis of bids.
Supervises Business Office staff and operations in the processing of payroll, invoices and receipt of payments from residents. Ensures that corporate policies and procedures relating to cash, accounting, collections, purchasing, budget and payroll are followed to maintain SOX compliance.
Proactively manages DSO rates and follows collection procedures to obtain payments and reduce DSO. Reconciles resident accounts and informs ED regarding residents behind in fee payments. Reviews aging of accounts receivables and recommends bad debt write-offs.
Prepares and posts notifications to residents regarding rate increases as approved by corporate office. Routinely posts and calculates interest payments for resident's security deposits. Requests security deposit refunds for departing residents. Reviews other credits for residents and approves refunds as appropriate.
Upon request, may provide financial information relating to expansion and renovations in community. Assists with financial studies and projections as it may relate to the profitability of expanded services. May assist ED regarding coordination of construction phases with operational requirements.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
#ZR-CT
Auto-ApplyDental Office Manager
Office manager job in Wheaton, IL
A team that is aligned and patient-focused creates a great environment for patients, and for you as a member of the team. This is what we strive to be and who we want to join us in providing the best care possible for patients to help our communities be healthier, feel better, and smile with confidence.
We are seeking an Office Manager that shares our passion for patient care and education to lead the team.
Responsibilities
Manage business operations to exceed goals including scheduling, revenue optimization, expense control, and P&L responsibility including forecasts
Partner with the Dentist(s) to lead the team by developing a collaborative, positive environment to support each member's success and development
Work closely with other departments to ensure proper support for practice operation
Deliver a superior patient experience demonstrating responsiveness and sensitivity to patient needs
Complete all administrative tasks accurately and timely
Qualifications
Bachelor's degree in a business or healthcare discipline preferred
Three (3) years management experience to include P&L oversight. Dental, medical, healthcare, or retail management experience is preferred
Knowledge of dental insurance and explanation of benefits preferred
Excellent time management and analytical skills with the ability to quickly resolve issues
Excellent communication skills with both the team and patients
Proficient with Microsoft Office products and working with dental software, experience with Dentrix preferred
Willingness to travel to support surrounding offices up to 20%
Benefits
As a valued team member, you'll enjoy a rewarding career with growth opportunities and a comprehensive benefits package. Benefits for Office Managers include:
Medical, Dental, and Vision Insurance
Life Insurance, Short-Term and Long-Term Disability Insurance
Flexible Spending Accounts
Wellness Program
Paid Time Off and Paid Holidays
Quarterly Bonus Opportunities
Employee Referral Program Bonuses
401k
Career Growth Opportunities
An equal opportunity employer and an advocate for diversity and inclusion
Salaried Rate$55,000-$65,000 USD
We take great pride in helping our communities be healthier, feel better, and smile with confidence. Daily, we are driven by our vision to provide an elite patient experience tailored to their needs to receive the best care possible.
Not only do our team members find it rewarding to help patients be healthier, but they also enjoy being part of an organization that supports their growth. Our commitment to professional development and promoting internally when appropriate allows for tremendous career opportunities.
Auto-ApplyEngineering Project Manager Southeast Offices
Office manager job in Naperville, IL
ENERCON's Nuclear Services Group is seeking a Project Manager. In this role, you will lead the charge in crafting winning engineering proposals alongside our talented technical team, ensuring meticulous detail and innovation. Develop comprehensive project plans and enforce rigorous standards to drive success and exceed client expectations. From managing schedules and budgets to fostering client relationships and seizing new opportunities, this role is the ultimate blend of leadership, strategy, and technical expertise. This role can be based in one of the following locations:
Chattanooga, TN
Birmingham, AL
Kennesaw, GA (Suburb of Atlanta)
Overland Park, KS
Naperville, IL
Soddy-Daisy, TN
Athens, AL
Responsibilities
Imagine a day where you're leading a team to craft winning engineering proposals and develop detailed project plans that ensure success from start to finish. You're at the center of complex scheduling, managing client relationships, and driving project performance, all while overseeing quality, budgets, and timelines to deliver exceptional results and seize new opportunities.
Leadership & Team Collaboration: Lead efforts with technical staff to develop highly detailed and winning engineering proposals. Manage matrixed technical staff to ensure client deliverables meet quality standards, schedules, and technical requirements. Enforce internal and external work standards/schedules, supervise sub-contractor personnel, and communicate organizational policies, purposes, and goals to subordinates
Project Management Excellence: Develop Nuclear Services Project Work Plans, Risk Management Plans, Communication Plans, Work Breakdown Structures, and Dictionaries. Responsible for development, execution, and reporting of project schedules, including preparing recovery schedules and rebaselining schedules. Understand complex scheduling tools including earned value management and reporting processes
Client Relations & Business Development: Foster and maintain strong relationships with assigned clients, serving as the single point of contact for assigned projects. Manage client interactions, negotiating and controlling project scope to client and company satisfaction. Support marketing efforts, including identification of new opportunities, proposal preparation, and follow-up
Financial & Reporting Oversight: Formulate and develop detailed internal and Federal reporting requirements. Understand project financials and be able to regularly report on financial status and overall project performance to management
Qualifications
Minimum of 6 years' experience in power generation or nuclear industries as an Engineer or Project Manager
Bachelor's Degree in Engineering OR PMP Certification and 10 years' applicable experience
Skilled in cost / workhour estimating and proposal development and review
Capable of reporting on and managing scope, schedule, and cost for multiple projects executing simultaneously
Knowledge in earned value management, rules of credit, and progress reporting
Experienced in contract and non-disclosure agreement language development and review
Ability to understand and work with budget and accounting processes
Strong coordination and team building skills
Excellent organizational, time management, strategic planning, writing, communication, decision-making, and presentation skills
Effective communication skills with demonstrated ability to work across disciplines and teams
Working knowledge of MS Word, Excel and PowerPoint
Ability to travel between 10-15% of the time; duration of travel may vary depending on project and client needs, ranging from a few days to a few weeks. Position may occasionally require a client site assignment lasting several months at a time
#LI-SH7
Pay Range USD $120,000.00 - USD $180,000.00 /Yr. Additional Information
About ENERCON:
At Enercon Services, Inc. (ENERCON), we're driven by our people-and we're proud to offer rewarding careers in a culture of excellence. We provide a comprehensive benefits package and professional development opportunities that support your long-term growth.
What We Offer:
Enjoy full benefits for you and your dependents starting day one, no waiting period
Flexible work arrangements, including hybrid and alternative schedules
401(k) with employer matching
Tuition reimbursement
Professional Engineer (PE) license support and incentives
Want to see the full picture? Click HERE to see our Comprehensive Benefits
Salary Range Information:
If a salary range is listed, it reflects the typical range for this full-time position based on the role, level, and location. Individual compensation within the range will be determined by factors such as work location, relevant experience, job-related skills, and education or training.
Eligibility to Work:
Candidates must be legally eligible to work in the US without requiring current or future sponsorship.
Ability to pass a pre-employment and random drug and alcohol screenings, ENERCON and client specific background checks, and annual motor vehicle record (MVR) according to company and client policies.
Equal Opportunity Employer:
ENERCON does not discriminate in employment opportunities or practices based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Connect with Us: *************** | LinkedIn
Auto-ApplyOffice Support - Medical
Office manager job in Oak Brook, IL
The Care Coordination Assistant (CCA) provides non-clinical care coordination support functions for care coordination services of members enrolled through ILS' client health plans. The CCA role assists in promoting effective education, self-management support, and timely healthcare delivery to achieve optimal quality and outcomes. The Care Coordination Assistant is a professional that consistently demonstrates and promotes the values of respect, honesty care, and dignity for the members as well as all other team members involved in the servicing of ILS' clients. The CCA is involved in care coordination support services. The Care Coordination Assistant works to support the care coordination model including service coordination, management and follow-up on member interventions.
REQUIREMENTS
All employees are required to maintain confidentiality, protect privacy, comply with PHI regulations, and report violations.
Contacts (Unable to Reach, Disenrollment) members as necessary to assist in the coordination of services, this may require additional research and investigative skills to locate the member.
Prioritizes members according to intensity, need, and required follow-up
Oversight and management of Care Management in-bound communications, including follow-up through resolution
Provides feedback and information to the Clinical Care Coordinator and Non-Clinical Care Coordinator teams as needed.
Assists in report production, data collection, and data entry for member management
Collaborates with Interdisciplinary care team and facilitates case reviews as necessary.
Maintains accurate and timely documentation in the electronic care coordination system.
Participates in the orientation of new personnel.
Participates in regular team meetings and department in-services.
Works in conjunction with others on the team and promotes collaborative teamwork.
State program information management.
Case Management team scheduling
Adheres to organizational policies and procedures.
Maintains a working knowledge of, and adheres to applicable federal/state regulations including, but not limited to, laws related to patient confidentiality, the release of information, and HIPAA.
Interacts in a manner which is professional, respectful, positive, helpful, and promotes trust.
Maintains professional growth and development
Complies with all requirements of the Care Coordination Model of Care.
Minimum Education:
High school with 3 years of administrative experience or Associates degree in health care related field (preferred)
Must have strong critical thinking skills, and be able to follow complex direction
Prior experience in a health care setting (preferred)
Understanding of medical terminology(preferred)
Minimum Experience and Other Qualifications
1+ years in healthcare
Computer skills including data entry (database), and MS Office (Word, Excel)
Strong communication skills both oral and written
Cross Recruiting Inc is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company
Office Admin/Operations Manager
Office manager job in Lombard, IL
About us: As Seen on Oprah, ABC's Shark Tank, HGTV's HouseHunters and more...
COMPANY MISSION: Is to Move the World!
To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).
Are you outgoing, energetic and full of life, and enthusiasm? Then we want to talk to you.
A successful candidate will be a dynamic customer service oriented professional with a passion for client service, "wowing" the customer, and take pride in solving problems for clients as well as growing a business within the community. You are energetic, driven, growth minded and understand that A Players in the workforce can accomplish the job of two. You are passionate about being part of a fast growing organization, independent, and take pride in solving problems and creating solutions, while building systems to get the job done. You excel in multi-tasking, Microsoft office products, leadership, customer service, logistics and thrive on challenge. You have BIG goals, and want to grow with a startup company.
Competitive salary plus opportunity for bonuses, community involvement, and marketing. Future opportunity such as base salary increases, company paid fuel, and company paid vehicle, profit sharing.
View a few YouTube videos to learn about us:
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Employment Opportunities With College HUNKS
As Seen on ABC's Shark Tank, HGTV's House Hunters, Blue Collar Millionaires and more...
With 90 franchise locations across the U.S., College Hunks Hauling Junk and Moving is the largest and fastest growing junk removal and moving franchise opportunity. In 2015 CHHJM was named one of the fastest growing companies College Hunks World Headquarters is located in Tampa, FL. CHHJM Headquarters operations provides franchise support to their franchise owners across the country and operates a World Class Sales and Loyalty Center. Recognized as one of the Top Places to Work, and known for its unique and fun company culture, CHHJM is an ideal place to flourish and grow as a professional.
COMPANY MISSION:
To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).
College Hunks Hauling Junk - IL - DuPage County is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to College Hunks Hauling Junk Corporate.
Auto-ApplyFront Office Manager in Charleston, SC (luxury hotel)
Office manager job in Lincolnshire, IL
Our Premier client is looking for a Front Office Manager for a LUXURY Hotel onsite in Charleston, SC. The person applying to this position MUST have Four or Five Star and/or Four-Five Diamond hotel experience. FORBES CUSTOMER EXPERIENCE (no exceptions).
The Front Office Manager is a key leader within the Rooms Division, responsible for ensuring seamless and elevated guest experiences across Guest Services, Front Desk, Concierge, and Rooms Control. This position champions operational excellence, Forbes Five-Star standards, and an inspired service culture reflective of this hotel's legacy and ambition. Reporting to the Director of Front Office, the Front Office Manager leads by example, cultivates top-tier talent, and brings a strategic mindset to daily operations. They serve as ambassadors of the brand - embodying empathy, professionalism, and presence. While no job description can provide a comprehensive list of all duties, the following outlines the major responsibilities for the position.
Duties/Responsibilities:
Demonstrates proactive ownership of the Front Office operation as a department head.
Maintains consistent communication by monitoring and responding to emails and messages in a timely manner.
Provides direction and follow-through on matters without reliance on continuous oversight.
Balances professional responsibilities with personal well-being, while recognizing the nature of the role requires ongoing engagement beyond scheduled shifts.
Represent the property and the management by projecting a positive hotel image through excellent communication, efficient problem solving, and taking responsibility of guest needs.
Lead and mentor Front Office team members through daily operations, with a focus on coaching, performance development, and cultivating leadership from within.
Spearhead upsells, audits, creation of Standard Operating Procedures based on needs.
Ensure execution of Forbes Five-Star service through daily audits, training, and implementation of best practices and SOPs.
Partner closely with Housekeeping, Revenue, Spa, Transportation, and other departments to ensure a collaborative, guest-focused operation.
Proactively manage daily arrivals, departures, special occasions, and VIP programming.
Oversee rooms control and billing accuracy to ensure a seamless guest journey.
Represent Director of Front Office/Assistant Director of Front Office in their absence.
Ensure brand standards are not only met - but exceeded - at every touchpoint.
Required Skills/Abilities:
Exceptional communication skills - both verbal and written - with a talent for gracious guest recovery and conflict resolution.
Must be proficient in Windows, Word, Excel, PowerPoint. INFOR HMS knowledge is preferred.
Education and Experience:
A 4-year degree or equivalent in hospitality or related studies.
Minimum of 2 years' experience in a luxury or Forbes-rated property with a progressive track record of leadership in Front Office operations.
Benefits:
Enjoy free meals in our colleagues' café
Paid Time Off based on hours worked, up to 16 days in your first year
8 Paid Public Holidays
Up to 4.5% Company Match - Retirement Savings Plan after one year of service
Medical, Dental, Vision Insurance
Flexible Spending Account
Health Savings Account
Colleague Commuter Benefit
Hotel discounts at Spa & Dining Outlets
Friends & Family Hotel Room Discounts