Customer Experience Manager
Office manager job in Washington, DC
At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in the DC area and Denver, CO. We're looking for new team members with positive attitudes and an eagerness to learn who are as excited about good food & GOOD VIBES.
WE'RE HIRING A CUSTOMER EXPERIENCE MANAGER BASED IN WASHINGTON, DC
The Customer Experience (CX) Manager is the heartbeat of how our guests feel after their CYM experience. You'll lead the systems, tools, processes, feedback loops, and team that protect and elevate our guest experience across all shops. This role blends hospitality, operations, service design, communication, and problem-solving - helping us scale without losing the magic that makes CYM, uniquely CYM.
You'll directly interact with guests to solve any issues that may arise, manage our part-time Guest Experience Rep, own our guest feedback program (CER, surveys, sentiment), create new ways to celebrate and collaborate with the Carb Crew, and ensure that every guest touchpoint ladders up to a consistent, joyful, gold-standard experience. This role lives at the intersection of Marketing, Ops, People, and Tech…and helps tie it all together.
The CX Manager reports to the VP of Marketing and oversees part-time customer experience coordinators.
Company Core Values & Expectations:
Vibrant - You are abundantly happy, fun, passionate, playful, and kind
Integrity - You are honest, caring, real, and always strive to do the right thing and take pride in what you do
Belonging - You will work as a team to make people feel welcome
Energy - You are active, proactive, and work hard to make things happen
Seize the Moment - You make the most of every guest opportunity by saying yes and by trying new things, and by being original
As a CYM team member, you'll make an impact by:
Creating extraordinary moments for our team members
Contributing to our business with your ideas and feedback
Supporting and lifting up our communities and neighborhoods
Being yourself and making genuine relationships with team members
Your responsibilities will be:
Own the end-to-end guest feedback ecosystem (emails, tickets, CER, sentiment trends, service recovery).
Translate guest data into actionable weekly, monthly, and quarterly insights and partner with Ops to close gaps.
Build and roll out CX SOPs, playbooks, scripts, and hospitality standards across all shops.
Maintain and manage Tattle dashboards + reporting to track trends and improve visibility for Ops, Leadership, and Carb Crew.
Ensure the CYM voice, tone, and hospitality style come through across all guest-facing communication channels.
Write and refine scripts for guest responses, social DMs, crisis communications, and escalations.
Collaborate with Marketing on shop signage, service messaging, digital ordering clarity, and brand standards.
Lead CX innovation: new tools, technologies, ticketing systems, automations, and proactive service solutions.
Own quarterly deep-dives on service experience opportunities and recommendations.
Collaborate with People and Ops Teams to build recognition programs, competitions, and incentives that celebrate shops delivering top-tier experiences.
Support new shop openings with training, soft-opening planning, and consistent CX readiness.
Manage and support the Guest Experience Rep; coach toward speed, empathy, tone, and resolution excellence.
Work closely with Ops leaders to ensure consistency in training, service recovery, and execution across all regions.
Partner with People and Training teams on training materials, onboarding touchpoints, and celebrations for high-performing teams.
You'll be a great addition to the CYM team if you are:
A hospitality-obsessed human who believes great service is a superpower.
Have 4-6+ years in customer experience, guest relations, or hospitality leadership role - ideally in fast-growing fast/casual restaurant groups or high-touch retail.
A strong communicator with impeccable writing skills and an ear for tone.
Data-literate: comfortable reading trends and turning them into actionable solutions.
Calm under pressure, solution-oriented, and able to navigate escalations with tact and empathy.
A cross-functional collaborator who loves solving messy guest challenges and building structure where it doesn't exist.
Passionate about CYM food, stories, vibrations, and brand ethos.
Adept at working cross-functionally and flexing between execution and big-picture thinking
Comfortable in a fast-moving, startup-style environment.
Physical Requirements:
The physical demands for this position are seeing, hearing, speaking, reaching, occasionally lifting up to 50 pounds, sitting, standing, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodation.
You'll love working at CYM because:
Competitive base salary of $80,000/year plus bonus opportunity
Exciting opportunities for growth and development! With CYM's continued expansion, this role offers a strong foundation to grow your leadership skills and take the next step in your career.
Great people, real support, and incredible VIBES. We're focused on a positive, people-first culture where everyone feels they belong and they're supported. You'll find a team that's welcoming, celebrates wins together, and most importantly, keeps things fun every day!
Great benefits (our team agrees!) Health, dental, and vision insurance (for full-time staff averaging 30+ hours/week), 4% employer match 401k, paid vacation, and paid parental leave, Employee Assistance Program, free Call Your Mother staff meals, free fitness and wellness classes, free English/Spanish classes and DuoLingo reimbursement, team building activities, and more.
We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members.
Patient Support Manager
Office manager job in Reston, VA
Patient Support Project Manager
Reports To: Senior Vice President of Philanthropy & Operations
The Patient Support Program Manager plays a key role in advancing the Sjögren's Foundation's mission to support patients and their families through education, resources, and services. This position oversees the Foundation's multiple support programs, including U.S. support groups (65+), volunteer leaders, phone support volunteers (100+), and the online patient community. The Patient Support Program Manager collaborates across the organization to identify patient needs, connect them with appropriate resources, and ensure all support volunteers receive ongoing training and access to current information. This position reports to the VP of Operations.
About the Foundation:
The Sjögren's Foundation is a patient advocacy organization dedicated to making a significant difference in the lives of Sjögren's patients. Sjögren's is a serious and systemic autoimmune disease affecting 4 million Americans. The mission of the Foundation is to support and educate patients, provide credible resources for healthcare professionals, serve as the voice of Sjögren's patients in advocacy, and encourage and fund Sjögren's research. This is an extremely exciting time in Sjögren's as new research is being conducted that will change what we know about this disease, how it is diagnosed, and how we target treatment and management for patients.
Key Responsibilities:
1. Planning and Execution
Develop, plan, and oversee annual patient support programs and initiatives ensuring they align with organizational mission and objectives.
Working with membership program manager, monitor geographic membership trends and evaluate levels of support distribution commensurate with membership volume.
In collaboration with leadership team members, update and design new volunteer programs and plan for volunteer recruitment and management across functions.
2. Implementation and Growth
Identify and implement support strategies using a stepped approach. Focusing first on having groups in areas with a higher concentration of Sjögren's Foundation members or special requested populations and patient support volunteers in areas with a lower concentration of members where group attendance would likely be low.
Identify, interview, and train appropriate volunteers for support group leader and patient support volunteer vacancies throughout the US to ensure all members have access to some type of support regardless of location.
Develop and implement strategies to increase awareness of and participation in support groups in areas with active meetings (live and virtual).
Plan for growth in online patient support community using tools such as new member resources, Sjogrens.org and member newsletter.
Strengthen and manage Phone Support Volunteer (PSV) program which is a list of people new patients can call to speak with another experienced patient.
3. Volunteer Training and Management
Recruit, train, and engage volunteers in areas in need of support
Monitor volunteer participation and group meeting frequency to ensure groups and volunteers are active and engaged.
Provide “Connection” resource, a key information and messaging guide, to SGLs and PSVs to ensure they are aware of new and updated resources and information when speaking with patients.
Manage and support SGLs and PSVs with questions and problem solving
Provide annual update and training meetings for both SGLs and PSVs geared specifically toward their roles. Update meetings should reinforce best practices, share new information or program changes, develop volunteers and solicit feedback on how things are going.
Secure agreements from SGLs and PSVs regarding confidentiality and requirements for participating in and acting as a Foundation volunteer.
In collaboration with leadership team and other organizational roles who rely on volunteers to create a general volunteer training program with information all Sjogren's Foundation volunteers would need regardless of function or volunteer area.
4. Marketing and Promotion
Collaborate with Marketing and Communications team to design and execute
Recruitment projects as needed for volunteer recruitment and support awareness.
Maintenance and updating of Support Group listing with meeting info, Inspire page and online list of support volunteers in member community, all on Sjogrens.org
Review and maintenance of volunteer lists in Salesforce and HubSpot
Support awareness plan using various resources throughout the year
Obligations under Inspire contract for advertisement throughout year are being met
Serve as Liaison with Arthritis Foundation to ensure marketing of our partnership with JA Camp availability for children living with Sjögren's
5. Logistics and Operations
Coordinate with support group leaders to ensure necessary meeting information for email blasts
Coordinate and send email invitations for support group meetings to members in meeting area or demographic
Manage and coordinate shared zoom accounts for support group meetings as well as annual calendar of meeting dates, times and information
Supply SGLs with guidelines, meeting attendance form link and zoom links for meetings
Serve as lead staff on Inspire Patient Community. This includes ensuring we fulfill contract obligations, monitoring or community for trends or things that should be reported, coordinating Ask the Expert sessions during the year.
Stay in tune with other support channels not managed by the Foundation to view support needs and trends.
Serve as the organizational expert on patient support. Complete responsibility for monitoring and tracking volunteers within Salesforce, on calendar and online listings
6. Evaluation and Reporting
Track meeting attendance and provide reports on increases and decreases over time.
Tracking and mapping of volunteers across the country.
Prepare reports and information to inform continuous improvement and future planning.
Provide statistics for Board of Directors updates.
Qualifications:
3-4 years of experience in program management, support group coordination, patient education, volunteer coordination/management, or related nonprofit roles; experience in a health nonprofit is preferred
Strong project management skills with the ability to manage multiple priorities, complex timelines, and cross-team coordination.
Previous experience developing or coordinating patient support programs preferred
Demonstrated ability to manage a high volume of volunteer staff recruitment and oversight
Experience leading and training people for an ongoing program
Experience with Salesforce and HubSpot, (or similar)
Excellent written and verbal communication skills, with the ability to communicate clearly with patients and volunteers.
Highly organized, detail-oriented, and able to maintain accurate records across multiple programs.
Strong analytical skills with experience tracking program metrics, identifying trends, and using insights to recommend improvements.
How to Apply:
Interested candidates should submit a resume and cover letter detailing their qualifications and experience to ********************. Please put the title Patient Support Program Manager in the Subject: line.
Equal Opportunity Employer:
Sjögren's Foundation's is an equal opportunity employer and encourages candidates from diverse backgrounds to apply. We are committed to creating an inclusive environment for all employees.
Licensed Insurance Office Manager - State Farm Exp
Office manager job in Elkridge, MD
Job DescriptionSeeking a Licensed Insurance Office Manager with organization skills that is a highly motivated , energetic individual, okay with working solo and/or with limited team members. Manages day to day operation and limited staff as well as produces sales. Property and Casualty experience and license a must.
Compensation & Benefits:-Total Compensation $50,000 to $90,000 based on prior experience and achievements (includes base pay and commissions)-Unlimited commission structure-Bonuses-PTOProfessional Responsibilities:
Contact prospects and current clients to generate interest
Create and facilitate sales presentations to potential and existing clients
Conduct needs based marketing interviews
Establish contacts with external businesses to create professional referral relationships
Accurately prepare forms and applications when required
Maintain timely, consistent follow-up with customers and potential clients
Answer phones and greet clients/walk ins
Complete daily deposits
Manage in office and remote team members
Required Skills:
Excellent people skills
Capable of handling stress
Multitask
Quick learner
Attention to detail
Organized
Capable of working alone or with a small team
This Job Is Ideal for Someone Who Is:
People-oriented -- enjoys interacting with people
Achievement-oriented -- enjoys taking on challenges, even if they might fail
Innovative -- prefers working in unconventional ways or on tasks that require creativity
Job Type: PermanentPay: $50,000.00 - $90,000.00 per year
Office Manager
Office manager job in Bethesda, MD
The Corporate Office Manager is the backbone of our headquarters office, responsible for overseeing daily operations and ensuring a seamless and productive work environment for all employees. This role requires exceptional organizational skills, a proactive approach to problem-solving, and a keen eye for detail. The ideal candidate will be a self-starter who can confidently and successfully balance multiple tasks and projects and is dedicated to providing essential, high-quality support to our team members.
This position is based at our Bethesda, MD headquarters office; the schedule is Monday through Friday from 8:00 am to 5:00 pm EST.
Responsibilities
Office & Supply Management:
Maintain an organized, welcoming, and professional front office environment.
Manage and maintain the office mail/copy rooms, ensure equipment is operational, supplies are replenished, and provide basic troubleshooting as needed.
Oversee the inventory of refreshments for the company cafeteria, ensuring a well-stocked and appealing selection.
Manage relationships with office vendors (e.g., cleaning services, supply vendors, maintenance/equipment contractors).
Make small purchases on a company-held credit card, and complete timely expense reports to reconcile statements on an ongoing basis.
Administrative Support & Coordination:
Provide comprehensive administrative support to employees based at the company's headquarters office, assisting with various requests to enhance productivity.
Act as the primary point of contact for general office inquiries and direct employees to appropriate resources.
Efficiently sort, distribute, and manage all incoming and outgoing company mail and deliveries.
Work in collaboration with the Manager, Administrative Operations, to maintain a company-wide calendar for team meetings and events at HQ and ensure teams are prepared by confirming appropriate meeting space, materials, and any catering needs.
Manage building and office access for individual employees and guests.
Facilities & Maintenance:
Proactively identify, prioritize, and coordinate all maintenance and repair needs throughout the office space, including liaising with building management and external contractors to quickly address and resolve any building/maintenance issues.
Oversee the setup and breakdown of meeting rooms and common areas, ensuring they are presentable and functional for daily use and special events.
Catering & Events:
Plan catered office lunches for both regular team meetings and larger monthly all-staff gatherings (typically 50-60 people), ensuring dietary restrictions are accommodated and quality standards are met.
Assist with the logistical planning and execution of internal company events at HQ or in the local area as requested.
Qualifications
Bachelor's degree + proven experience (at least 2 years) in an Office Manager, Facilities Coordinator, or similar administrative support role, preferably within a fast-paced environment.
Exceptional organizational and time management skills with a strong ability to multitask, pivot, and prioritize effectively.
Proactive and resourceful problem-solver with a strong attention to detail.
Excellent verbal and written communication skills.
Expert in Google Workspace (Gmail, Calendar, Docs, Meet, Drive, Gemini, etc.) and extremely comfortable with general office technology and basic AI tools.
Ability to work independently with minimal supervision and as part of a team.
Customer service-oriented mindset with a friendly and approachable demeanor.
Ability to lift and move packages, office supplies, or small equipment as needed (up to 25 lbs).
The compensation package for this full-time, non-exempt position includes a base hourly range of $26.00 - $31.00. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at ****************************
About Us
Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company's comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo's building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at **************
Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact **************.
Auto-ApplyMedical Staff Office Manager
Office manager job in Baltimore, MD
We're making Maryland stronger! With roots that go as far back as 1895, the UM Rehab & Ortho Institute continues to be a pioneer in orthopedics and neurological disorders. From bones to brains, our cutting-edge hospital heals even the most serious of injuries, specializing in everything from total joint replacement to spinal cord injuries and neurological condition. In total, our 141-bed facility welcomes over 3,000 patients every year. As the state's largest provider of inpatient rehabilitation services, we offer some of the most advanced therapies for stroke, spinal cord injury, traumatic brain injury, orthopedic and sports injury, among many others.
Job Description
Job Summary
The Manager performs the administrative functions related to medical and resident credentialing. Oversee and supports Medical Staff committees. Under general direction, manages the credentialing process to ensure compliance with hospital policies, regulatory bodies, and TJC.
Primary Responsibilities
Credentialing and Privileging
Oversee all aspects of initial and reappointment credentialing for Medical Staff, AHPs, and residents / fellows.
Ensure that data necessary for credentialing and privileging is requested and collected in a timely manner from applicants and other parties.
Ensures that primary source verification of licensure, training, board certification, DEA, malpractice coverage, prior employment, and the National Provider Data Bank (NPDB) is performed.
Ensures timely file completion and coordinates approval workflows, ensuring presentation to the Credentials Committee, Medical Executive Committee (MEC), and Governing Body.
Maintains privilege delineations consistent with Medical Staff Bylaws and regulatory standards.
Maintains accurate files for all credentialed and privileged Medical Staff and AHPs.
Maintains the electronic credentialing database.
Works in conjunction with University of Maryland Medical System (UMMS) leadership and colleagues from other UMMS member organizations Medical Staff Offices to continuously improve all aspects of the Medical Staff Office, including the use of new technologies and processes to improve operational efficiency and reduce redundancy.
Regulatory Compliance
Ensures full compliance with Medical Staff Bylaws, TJC, CMS, NCQA, and state licensure requirements, including:
Credentialing and privileging audits
FPPE and OPPE completion, in conjunction with the Quality Department
Medical Staff Governance and Administration
Provides administrative support to the Medical Staff President, Officers, Credentials Committee, MEC, and other assigned committees:
Prepare agendas, minutes, and follow-up actions
Track committee approvals and corrective actions
Collaborate with clinical leaders (Division Chiefs) and hospital administration to support effective medical staff governance and provider onboarding.
Coordinate new provider onboarding and orientation, in collaboration with HR and clinical departments.
Leadership and Operational Management
Supervise and mentor Medical Staff Office personnel, ensuring efficient, high-quality workflows and excellent customer service.
Maintain courteous and effective relationships with co-workers and other members of the Hospital staff.
Develop and report performance metrics relate to credentialing timelines, provider onboarding, and regulatory readiness.
Establish and maintain professional, confidential, and collaborative relationships with providers, hospital departments, and external agencies.
Qualifications
Education & Experience - Required
Associates degree or higher from an accredited college in health care administration, business, or related field.
Minimum of 5 years of credentialing/ Medical Staff experience, with at least two years in a hospital or health system setting.
Must have a strong hospital-based credentialing background
Education & Experience - Preferred
Bachelor's degree or higher
Supervisory experience
Certified Professional Medical Services Management (CPMSM) and/ or Certified Provider Credentialing Specialist (CPCS) Certifications.
Knowledge, Skills, & Abilities
Expert knowledge of Medical Staff credentialing, privileging, and governance processes.
Thorough understanding of TJC, CMS, NCQA, and state regulatory requirements.
Proficient in credentialing software systems; experience with MD Staff preferred.
Strong interpersonal, written, and verbal communication skills
Work collaboratively with medical staff and administrative leadership.
Ability to manage confidential and sensitive information in compliance with hospital policy and HIPAA.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Compensation:
Pay Range: $40.60 - $60.93
Other Compensation (if applicable): n/a
Review the 2025-2026 UMMS Benefits Guide
Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at [email protected].
Office Manager DDA Services
Office manager job in Frederick, MD
Job DescriptionBenefits:
401(k)
The Office Manager will be responsible for overseeing daily administrative operations of the agency, ensuring efficient office management, and supporting staff, caregivers, and clients. This individual will play a key role in maintaining compliance with state regulations, managing client and employee files, and fostering a supportive and organized workplace.
Key Responsibilities:
Manage day-to-day administrative tasks including answering phones, scheduling, and responding to emails.
Oversee client intake process, including collecting required documentation and maintaining accurate records.
Supervise office staff, providing guidance, training, and support as needed.
Ensure compliance with state and agency policies (including DDA regulations).
Maintain employee files, background checks, training documentation, and certifications.
Coordinate caregiver/client scheduling and match appropriate staff to clients based on needs and availability.
Manage timesheets, attendance, and assist with payroll processing.
Order and manage office supplies and medical equipment inventory.
Serve as liaison between clients, families, staff, and healthcare professionals.
Prepare reports, maintain filing systems, and support audits and inspections.
Support hiring, onboarding, and training processes for new employees.
Qualifications:
High school diploma or equivalent required; Associates or Bachelor's degree preferred.
Minimum of 2 years of administrative or office management experience, preferably in a healthcare or home care setting.
Knowledge of DDA, Medicaid, or healthcare regulations is highly desirable.
Strong organizational and multitasking skills.
Excellent communication and interpersonal skills.
Proficient in Microsoft Office Suite and scheduling software.
Ability to maintain confidentiality and manage sensitive information professionally.
Detail-oriented with strong problem-solving abilities.
Schedule:
Monday to Friday (Full-Time) / Part-Time
Occasional weekends or after-hours support as needed
Compensation:
Competitive salary based on experience
401k
We look forward to welcoming a dedicated and organized professional to our growing team!
Office/Facility Manager
Office manager job in Springfield, VA
Job Description
Computational Physics, Inc. (CPI) is looking for a full-time HR Generalist to join our growing team.
The Office/Facility Manager role oversees CPI offices or facilities at three or more different locations across the United States. As the CPI facilities Manager, you will work with on site staff to ensure that our offices and facilities are appropriate for the work being conducted at each site, that they are safe and efficient spaces for our employees, and that they are appropriately provisioned to support daily operations.
Duties and Responsibilities:
Oversee all building functions and ensure the safety and efficiency of facilities.
Collaborate with building management to ensure proper upkeep of physical structures and systems, including implementing preventative maintenance programs.
Support all aspects of office or facility relocation
Manage facility lease renewal, subleasing, and lease terminations.
Manage budgets related to facility operations and maintenance.
Support customers in managing remote research and development facilities
Coordinate with and manage external contractors and vendors
Provide front desk support for CPI headquarters in Springfield, VA.
Ensure general office supplies and equipment are stocked and maintained.
Qualifications/Education/Experience:
Five to ten years of building or office management expertise
Strong leadership, business, and administrative skills
Ability to manage multiple tasks and prioritize workloads
Excellent communication and negotiation skills
History of taking initiative and working independently.
Strong relationship-building skills
Proactive approach to problem-solving
Customer service oriented, collaborative work style with proven ability to work effectively across departments.
Expert knowledge of office software and technology.
About CPI
We love science! We study the physical properties of the Earth and our atmosphere, neighboring planets, and the sun. We make the study of science practical by translating our findings into products, both hardware and software, that make our customer's lives easier and better. CPI has served various U.S. Government agencies, universities, international science organizations, prime contractors, as well as commercial customers for 40 years.
CPI is an employee-owned company - our team members receive company stock. Employee ownership motivates and empowers increased productivity, contribution to the longevity of the business, improved retention, and enhanced employee engagement.
Why Work for Us?
Competitive salary and comprehensive benefits
Positive, upbeat, and transparent company culture with opportunities for self-development and career advancement
Employee-owned small business that allows team members to learn from each other and take ownership
Professional development support including conference attendance and certification training
Benefits
401(k), Profit Sharing and an Employee Stock Ownership Plan (ESOP)
Disability insurance (short-term and long-term)
Flexible schedule
Flexible spending account
Health, Dental and Vision insurance
Life insurance
Paid time off
Parental Leave
Tuition reimbursement
CPI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you need a reasonable accommodation for any part of the employment process, please contact us and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis.
Dental office Manager/Administrator
Office manager job in Fairfax, VA
Private Dental practice in Fairfax VA looking for an exceptional Dental office manager and offers ultra-competitive benefits package and compensation of $38-$45 per hour (40 hrs/wk) plus performance based commissions/ MUST HAVE DENTAL OFFICE MANAGEMENT EXPERIENCE.
Do you like to be part of an energetic, growing and state of the art private dental practice? Do you want to be fulfilled while helping our community achieve oral health? Join our friendly, patient-centered, progressive (strong commitment to CE) and team-driven practice. We are hiring an experienced Dental office manager. This person will oversee the daily operations of the practice while managing employee relations, patient relations and achieving operational goals. They will also be responsible for office profitability by managing patient scheduling, staff productivity, collections and receivables. Additional responsibilities include stimulating practice growth by supporting marketing, sales and promotional events. All aspects of the job require an exceptional level of customer service and communication skills. Must have knowledge of working with different insurance companies (PPOs only). We only consider resumes with extended experience in a Dental practice management environment.
Our Philosophy: We are a full-service dental practice looking out for our patients' Complete Health using the most thorough care available. On a good day we create smiles and on a great day we change lives! We empower our team to inspire our patients to live healthier lives :)
Ideal Candidate:
2 + years of experience in managing a dental practice
Eagle Soft practice management software experience
Is driven and committed to continuing growth
Is a team player
Has the ability to think outside the box, create better processes and collaborate when necessary
Operates with integrity
Compensation: Pay: $38-$45/hour + commission based bonus system
Benefits:
Medical insurance
Dental benefits
Paid Major Holidays (Christmas, New Years, Memorial Day, Independence Day, Labor Day, and Thanksgiving Day)
Vacation Days (accrue after one year of active employment)
Yearly Uniform Allowance
Christmas Bonus
Birthday Celebration with the team
401k Retirement benefits
Profit Sharing plan
Job Responsibilities:
Act as the liaison or case manager between the practice and the patients.
Meet with the Doctor on a weekly, monthly and annual basis to update and review the practice's performance.
Lead the monthly team meeting. Prepare an agenda in advance and bring it to the meeting.
Manage vacation requests/approvals, office calendar, and team attendance.
Monitor team morale. Look for places to acknowledge the Doctor, Team, and Patients on what is going right in the practice.
Notify departmental heads and/or team of any changes or new communication within the Practice.
Managing of patient accounts, sending out statements and AR
Daily tasks also include managing patient coordination and scheduling, insurance verification, treatment plan presentation.
CORP - Office Manager & Corporate Services
Office manager job in Dulles Town Center, VA
AVPORTS
Office Manager & Corporate Services
REPORTS TO: Chief Operating Officer
The Office Manager will support our corporate office operations and executive leadership by performing a variety of administrative tasks and providing support on critical operational functions that require attention to detail. This role bridges administrative, operational, and vendor-facing responsibilities and is ideal for someone who thrives on coordination, structure, and high-level support.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Office Management
Will perform overall office management duties
Oversee office supplies, inventory, and procurement processes to support operational efficiency
Support the planning and execution of internal office events, meetings, and initiatives
Coordinate utility services and ensure uninterrupted operations, including invoice processing and vendor liaison
Coordinate with IT for internet, phone systems, and workstation setups
Ensure reliable Wi-Fi and troubleshoot minor tech issues
Manage parking passes and access control devices
Administer company credit cards, licenses and subscriptions
Manage relationships with mobile and internet providers
Serve as point of contact for FedEx, UPS, USPS and other service vendors
Keep inventory of equipment and office furniture
Manage printing and photocopier equipment
Stock and maintain inventory of office and kitchen supplies
Order business cards, uniforms, and PPE
Support corporate team with administration matters
Define, communicate and manage the operation and utilization of the office's common areas, equipment and assets, such as the reception desk, meeting room, shared booth, kitchen, and related equipment and supplies
Leadership Team Administrative Support
Provide high-level administrative support to senior executives and staff in office as needed, including organizing events (company lunches, holiday dinners, celebrations, etc.)
Assist with scheduling, meeting coordination, calendar management, and travel arrangements
Support editing and formatting Microsoft Office documents (incl. Word and PowerPoint) for management presentations
Company Operations
Serve as point of contact in the lease agreement obligations and manage the lease obligations, renewals, and other compliance documentation
Function as the point of contact with the landlord and other external property management or service providers
Coordinate with vendors or building management for plumbing, HVAC, lighting, and general repairs
Oversee janitorial services and ensure regular cleaning of all areas
Maintain all information seen, heard, read or written communication in confidential containment
Maintain organized records of contracts, correspondence, and operational documents
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
+5 years of administrative support experience, with at least 2 years in an office management or similar role
Strong organizational and multitasking skills
Experience managing vendors, contracts, and corporate services
Proven experience managing office operations, vendor relationships, and administrative processes
Demonstrated ability to provide executive-level support, including calendar management, meeting coordination, and preparation of reports or presentations
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and familiarity with office technologies and collaboration tools (e.g., Teams, Zoom, SharePoint)
Experience managing confidential information with discretion
Prior experience in a multi-departmental or corporate environment strongly preferred
Preferred Attributes
Proactive problem solver with a service-oriented mindset
Excellent written and verbal communication skills
Discretion and professionalism in executive settings
Experience with Accounting, Administration and/or HR is preferred
Experience with SharePoint is preferred
EDUCATION and/or EXPERIENCE
Associate's degree in Business Administration, Office Management, or a related field required; Bachelor's degree preferred.
Equivalent combination of education and related experience will be considered.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to conduct instructions furnished in written, oral or diagram form. Ability to solve problems that involve specific factors within established procedures or guidelines.
GENERAL PHYSICAL ACTIVITIES
The role requires a combination of administrative and physical tasks to ensure the smooth operation of the workplace. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
Standing and walking: Frequently required to move throughout the office to monitor operations, assist staff, and manage facilities.
Sitting: Prolonged periods of sitting while working at a computer or desk.
Lifting and carrying: Occasionally required to lift and move office supplies, packages, or small furniture items (up to 25 lbs).
Bending, reaching, and kneeling: Required for organizing supplies, accessing storage areas, and performing light maintenance tasks.
Climbing: May need to use step stools or ladders to reach high shelves
Occasional exposure to noise from office equipment or building maintenance.
May encounter varying temperatures depending on building conditions or outdoor errands.
WORK ENVIRONMENT
Work is primarily performed in a standard office setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EOE DFWP
Auto-ApplyDental Office Manager
Office manager job in Hyattsville, MD
Job DescriptionBenefits:
Competitive salary
Paid time off
Full-Time | Competitive Pay | Growing Multi-Location Dental Group We are looking for a highly organized, confident, and people-focused Dental Office Manager to lead daily operations at our new and fast-growing practice. This role is for someone who can take ownership, solve problems quickly, and make sure the office runs smoothly every single day.
Key Responsibilities
Daily Operations
Oversee all front office and administrative functions
Maintain efficient patient flow and schedule management
Ensure smooth opening and closing procedures
Monitor office cleanliness, supply levels, and equipment needs
Team Management
Lead, train, and support front desk, coordinators, and assistants
Hold staff accountable to policies, standards, and performance goals
Address conflicts, performance issues, and time-management concerns
Assist with staff scheduling and time-off approvals
Patient Experience
Ensure every patient receives exceptional service
Manage escalated patient concerns professionally and calmly
Maintain strong relationships with recurring patients
Oversee check-in/check-out accuracy and financial transparency
Insurance & Financial Oversight
Ensure correct insurance verification and documentation
Monitor treatment plan presentations and acceptance
Oversee collections, copays, payment plans, and daily deposits
Review claims, aging reports, and AR follow-up
Compliance & Reporting
Ensure OSHA, HIPAA, and infection control standards are followed
Maintain office policies, handbooks, and training checklists
Track KPIs: schedule utilization, production, collections, no-shows, etc.
Prepare weekly reports for the Director of Operations/COO
Coordination with Clinical Team
Support dentist and hygienists with room flow and scheduling
Communicate supply needs, lab issues, and clinical bottlenecks
Ensure treatment rooms rotate efficiently
Requirements
2+ years of dental office management experience (required)
Strong understanding of dental terminology, insurance, and billing
Excellent leadership, communication, and problem-solving skills
Ability to multitask in a fast-paced, high-volume environment
Experience with practice management software (Dentrix, EagleSoft, etc.)
Professional, dependable, and able to handle confidential information
Preferred Qualifications
Experience in multi-location or DSO environment
Bilingual (English/Spanish)
Familiarity with Medicaid/Managed Care plans
What We Offer
Competitive compensation
Full-time stable hours
Growth opportunities within a rapidly expanding dental group
Supportive leadership and clear operational structure
Paid time off and employee benefits
Dental Office Manager (Reisterstown)
Office manager job in Baltimore, MD
The Role: Dental Dreams in Reisterstown, MD seeks a motivated Office Manager professional with managerial dental practice experience. This position will focus on achieving operational goals, managing employee relations, and patient relations. The scope of the role is to assist and cover the front desk staff, fulfill the scheduling requirements and provide the necessary support to the Dental Assistants and Dentists.
Who Are We: Dental Dreams is a dynamic, growing company with offices in Illinois, Massachusetts, Pennsylvania, Maryland, Virginia, New Mexico, South Carolina, Louisiana, California, Michigan, and Washington, DC. Our mission is to provide high-quality dental services in first-class facilities. We hire only the most qualified dentists and staff committed to superior patient care. More than 94% of Dental Dreams' patients say they recommend us to family and friends.
Benefits:
Competitive compensation
Benefits package includes:
Medical & Vision Insurance
Free dental treatment at our locations
PTO
401K
We pride ourselves on observing all CDC and industry guidelines. We have also secured the recommended PPE and have protocols to safeguard our patients and staff.
Responsibilities:
Supervise all front and back-office staff; and cover those roles if necessary.
Have a patient-centric disposition and foster a culture of service
Hiring & training of support staff, performance management & annual reviews
Accurately verify dental benefits and check-in/out processes
Assist with presenting and/or explaining treatment plans
Collect payments, co-payments, and deductibles
Overseeing patient scheduling per goals
Create insurance claims and submit pre-authorizations to insurance companies on a timely basis
Pull patient charts for future appointments when necessary
Other duties as assigned
Qualifications:
Required:
Managerial and Dental Assistant experience
Possesses a track record for providing outstanding customer service
Must be able to work in a fast-paced, hands-on environment
Preferred:
Dental practice management experience
Bilingual
Knowledge in ADP Workforce, Dentrix, and/or Eaglesoft
KOS Services LLC / Dental Dreams is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
Auto-ApplyFront Office Manager
Office manager job in Washington, DC
The Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities and maintain the hotel's guest service scores.
Dental Office Manager - Buckeystown
Office manager job in Frederick, MD
In this role, you'll support our mission of Smiles For Everyone by overseeing daily operations, fostering a positive patient experience, and supporting the success of the team. Schedule (days/hours) Mon-Fri 8a-5p Responsibilities * Overseeing patient scheduling, managing collections and receivables, getting supplies and navigating other operational expenses
* Keeping an eye on staff productivity and supporting the team where necessary
* Managing staff trainings on patient care, equipment monitoring, maintenance duties and compliance
Qualifications
* At least one year of experience as an office manager in a Dental office
* Experience leading a team
* Knowledge of dental terminology
Compensation
$55,000.00 - $60,000.00 per year
About Us
Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.
Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.
Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************
Auto-ApplyDental Front Office Manager
Office manager job in Reisterstown, MD
Job DescriptionBenefits:
401(k)
401(k) matching
Bonus based on performance
Free uniforms
Paid time off
About us Brilliant Smiles of Maryland is a premier dental office in in Reisterstown, MD. We are a patient-centric, modern dental office that takes pride in providing excellent patient care and treating our team and patients like family.
Our work environment includes:
Modern office setting
Positive team atmosphere and collaboration
Growth opportunities
Join our innovative Dental team as our Dental Office Manager!
Are you a dynamic, results-driven individual with a passion for healthcare and leading high-performing teams? We are searching for a Dental Office Manager to take our practice to new heights. If you're ready to make a significant impact in a modern and progressive dental office, this opportunity is perfect for you!
Why Choose Our Dental Practice?
Cutting-edge Technology: Embrace the latest advancements in dental technology, ensuring seamless operations and delivering top-notch patient care.
Supportive Environment: Join a nurturing environment where teamwork and collaboration are highly valued, allowing you to thrive professionally.
Career Growth: Avail yourself of numerous opportunities for personal and professional growth, with support from the entire dental team.
Community Impact: Make a difference in the lives of our patients by providing exceptional oral healthcare and promoting overall well-being.
Your Role as Dental Office Manager
Team Empowerment: Lead and inspire our dedicated dental team to achieve greatness. Foster a culture of continuous learning and development to optimize each team member's potential.
Practice Optimization: Utilize your business acumen to identify growth opportunities, streamline processes, and enhance overall practice efficiency.
Patient-Centric Approach: Champion our patient-focused ethos by ensuring exceptional patient experiences and maintaining the highest quality of care.
Key Responsibilities
Leadership Excellence: Lead by example, guiding the team to achieve outstanding performance while fostering a positive work environment.
Accountability: Hold team members accountable for individual responsibilities, roles, and performance, promoting a culture of personal excellence.
Practice Growth: Develop strategic plans to attract new patients, retain existing ones, and optimize practice revenue and profitability.
Team Engagement: Engage and motivate the dental team, nurturing a sense of pride and unity in our shared mission.
Business Development: Collaborate with dentists and stakeholders to implement growth strategies and execute initiatives that elevate the practice's success.
Qualifications
Previous Management Experience: Demonstrated success in healthcare office management, with a track record of practice growth and team leadership.
Exceptional Communication Skills: Articulate, empathetic, and approachable, with the ability to connect with team members and patients on a personal level.
Problem-Solving Prowess: Analytical and innovative, with the ability to identify opportunities and devise effective solutions.
Tech-Savvy: Proficient in dental software and technology, streamlining office processes and enhancing patient experiences.
Join our forward-thinking dental team as our Dental Office Manager and make a meaningful impact on the lives of our patients and team members alike. If you're ready to lead, innovate, and elevate dental practice to new heights, apply now and embark on a rewarding journey with us!
What Winning Looks Like
Youll help lead us in hitting our specific practice goals for production, collections, profitability and more!
We support you by providing training and coaching, and reviewing metrics related to production, collections, practice performance, and systems and process implementation to set you up to succeed!
You foster a culture that is positive and accountable.
Your leadership is proven effective by meaningful relationships with employees ensuring growth and retention.
Front Office Manager
Office manager job in Capitol Heights, MD
Job Description
Are you ready to advance your career to the next level? Are you a passionate hospitality professional? How about Hands on, energetic, and honest? Tharaldson wants you!
We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service standards in hospitality. Tharaldson has 90 hotels nationwide and will be adding to our hotel portfolio in the next 3 years, providing growth opportunities for our team members!
What We Offer:
Career advancement opportunities
Employee discounts
Competitive pay
Daily Pay Option
Flexible work schedule
Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
Paid Vacation
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL JOB FUNCTIONS
Performs functions of Guest Service Agent as scheduled by Management
Provides training, including safety training, to front office staff as directed by Management
Assists in the selection of Guest Service Agents
Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing
Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards
Corresponds with group and travel agents to answer special requests for rooms and rates
Assists with sales and marketing efforts as directed
Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies, and established operating procedures
Answers inquiries pertaining to hotel policies and services
Performs functions of the General Manager in their absence
Assists General Manager in conducting staff meetings
All other duties as assigned
COMPETENCY
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses
reason even when dealing with emotional topics
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds promptly to requests for service and assistance
Interpersonal - Maintains confidentiality
Oral Communication - Responds well to questions; Demonstrates group presentation skills
Team Work - Contributes to building a positive team spirit
Written Communication - Writes clearly and informatively; Able to read and interpret written information
Managing People - Makes self available to staff; Continually works to improve supervisory skills
Organizational Support - Follows policies and procedures including but not limited to, dress code policies
Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent changes, delays, or unexpected events
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
Dependability - Commits to long hours of work when necessary to reach goals
Initiative - Asks for and offers help when needed
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently
Professionalism - Treats others with respect and consideration regardless of their status or position
Quality - Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure quality; Looks for ways to improve and promote quality
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity
Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment free environment
Safety & Security - Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly
What We Are Looking For:
Preferably 1+ year of similar experience in Select Service or Extended Stay properties
Brand Experience preferred.
Knowledgeable in Inventories, Scheduling, and Ordering.
Valid Driver's License.
Open Availability.
Education Preferred of Associates degree or equivalent from two-year college, or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Front Office Manager (Task Force)
Office manager job in Baltimore, MD
HXL is looking for task force Front Office Manager consultants. We have multiple placements available throughout the United States and abroad, both temporary and long term contracts. Please take a look at the job description and requirements and apply today!
The Front Office Manager is responsible for overseeing the daily operations of the Front Office Department and providing support in the department's front and back office operations.
Duties & Functions:
Ensures the daily operations of the check in/out process runs efficiently
Actively promote company's core values and service standards by setting a positive example
Ensure efficient guest registration, checkout and telephone service
Ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly
Direct and train front desk staff and operators.
Direct and assist front desk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule
Ensure all necessary reports and forms are completed daily
Assists in rectifying guest complaints and issues as they arise
Constantly supervising the Front and Back Office to ensure efficiency of operations
Ensure shift checklists and reports are completed prior to the end of the shift and information is passed down effectively
Observe front desk and telephone attendants and ensure that their duties are completed in accordance with established policy and procedure, i.e., calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through
Maintain and execute staff engagement programs with assigned teams; monitor team performance and contribute to overall department goals
Mentors, coaches, and guides employees on working successfully in a team atmosphere
Additional Responsibilities
Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
Attend mandatory meetings including divisional meetings, staff meetings, etc.
Participate in community events and ensure corporate social responsibility goals of company are met.
Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.
Keep work area clean and organized.
Ensure confidential documents are kept in a secured area.
When disposing of confidential documents that contain any personally identifiable information, they must be shredded or pulverized.
Complete other duties as assigned by the Director of Front Office.
Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
Ensure compliance with the company's policies and procedures.
OTHER DUTIES
Assimilate into the company's culture through understanding, supporting and participating in all company elements. Demonstrate working knowledge of the service standards.
Regular attendance in conformance with the standards which may be established by company from time to time, is essential to the successful performance of this position.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.
Requirements
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
High School Diploma or equivalent required. Bachelor's Degree preferred
Minimum three (3) to five (5) years of management experience in a Front Office Leadership role, preferably in an upscale or lifestyle brand hotel
Proven team leader with a high level of energy and motivation with a proven track record of living the company's values
An intermediate to proficient understanding of Computer systems such as: Opera, GoConcierge, HotSOS, Microsoft Word, Excel & Outlook is preferred
Enter and locate work related information using computers and/or point of sale systems
Ability to spend extended lengths of time viewing a computer screen
Possess a gracious, friendly, and fun demeanor
Ability to multitask, work in a fast-paced environment and have a high level of attention to detail
Maintain positive and productive working relationships with other employees and departments
Ability to work independently and to partner with others to promote an environment of teamwork
Must be able to stand or walk a minimum eight-hour shift.
Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
Must be able to twist, tow (push or pull), reach, bend, climb and carry objects as necessary.
Must have excellent communication skills and be able to read, write, speak and understand English.
Must be able to work inside and outside at all times of the year as needed, based upon business volumes.
Knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations
Operations & Administrative Manager
Office manager job in Baltimore, MD
Digital Harbor Foundation is dedicated to fostering learning, creativity, productivity, and community through education with a vision of digital equity for everyone. Driven by our sincere belief that access to opportunity is a basic right, we take bold yet practical actions to support making a better future now. Through a portfolio of projects focused on developing leadership within communities, we support those closest to challenges to take deliberate actions based on a design thinking approach, backed by data analysis, grounded in a practice of collective impact, and driven by a commitment to racial equity.
At Digital Harbor Foundation, the Operations & Administrative Manager is responsible for managing and strengthening the organizational functions of Human Resources and Operations. This role provides strategic and operational oversight, supports organizational compliance, and ensures a high-quality employee experience. The Operations & Administrative Manager reports to the Chief Operating Officer (COO) and is an integral member of the Operations Team.
Education and Experience Requirements
Associates Degree in a related subject desired, Bachelor's preferred.
5+ years of administrative assistance experience, preferably in human resources.
Experience in nonprofits, education or technology is highly valued.
Knowledge, Skills and Abilities
High level of interpersonal and ethical skills to handle highly sensitive and confidential information, situations, and documentation.
Superb verbal and written communication skills with attention to detail in composing and editing materials.
Comfort proactively learning new skills.
Comfort using HR databases and systems.
Ability to collaborate on informal and formal team-based projects.
Forward-thinking, proactive approach to organizational improvement.
Proficient with Google Suite (Sheets, Docs, Slides).
Additional Notes
This position is based in the Baltimore, MD office of Digital Harbor Foundation with opportunities for telework.
Role and Responsibilities
Human Resources Management
Serve as a primary resource for employees regarding HR needs, including employee changes, profile updates, direct deposit confirmation/changes, and general HR inquiries.
Provide guidance to employees and supervisors regarding policies, procedures, and HR best practices.
Recruitment & Hiring Management
Oversee all recruitment activities including developing s and hiring plans, posting positions, managing applicant tracking, screening candidates, and coordinating multi-stage interview processes.
Ensure consistent and equitable hiring practices aligned with organizational values.
Lead new hire onboarding including documentation, reference checks, HR orientation, and coordinated onboarding schedules.
Ensure compliance with USCIS Form I-9 Employment Eligibility Verification requirements.
HR Technical & Functional Administration
Manage first-level technical support for internal HR systems (Paycom, Carefirst, Health Equity, UNUM).
Maintain and regularly update HR documentation including the HR Notion site, employee handbook, policies, processes, and forms.
Human Resources Information System (HRIS) Management
Oversee HRIS data accuracy by entering and auditing information for employees, contractors, interns, and volunteers.
Generate reports and communicate with employees to ensure all required documents are complete and current.
Benefit Administration & Management
Manage enrollment, cancellation, and changes to benefits.
Lead annual open enrollment, including communication, coordination, and supporting employees with elections.
Process enrollment, cancellation, and changes of benefits. Provide support regarding annual open enrollment communication and election process.
Performance Management
Manage mid-year and end-of-year performance evaluation processes.
Assist in researching, evaluating, and recommending performance management platforms to support improved and more streamlined performance review cycles in the future.
Support supervisors with documentation, process adherence, and implementation of any updated performance management tools or systems.
HR Compliance & File Maintenance
Maintain compliant, organized personnel files in Google Drive with appropriate and consistent access permissions.
Support ongoing HR compliance efforts, audits, and documentation reviews.
Upload documents and forms to employees' personnel files.
Operations Management
Coordinate building maintenance needs for the Tech Center in partnership with the City.
Manage receipt, documentation, deposit, and reporting processes for mail and checks received at the Tech Center.
Support organizational operational processes, workflows, and documentation improvements.
Ad-Hoc, Incidental Tasks, Projects, or Reports
Support special projects, reporting initiatives, and process improvements as assigned.
Complete incidental tasks that contribute to the smooth functioning of the Operations Team.
Draft general organizational correspondence and follow up on administrative matters.
Create agendas and participate in meetings, as necessary.
Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or new ones may be assigned, with or without notice.
Compensation
Compensation for this full-time position is $65,000 - $70,000 annually, commensurate with experience.
Digital Harbor provides a best-in-class comprehensive set of benefits to support the team. All regular, full-time employees are eligible for to receive:
Health Benefits & Insurance
Carefirst Blue Cross Blue Shield - Health, Dental, and Vision Insurance (100% of the premium paid for employees and 85% of dependents)
Pre-Tax Health Savings Account (HSA) (with $275 monthly employer contributions)
Pre-Tax Flexible Savings Account (FSA)
Paid Accidental Death & Dismemberment (AD&D) Insurance
Paid Short-Term & Long-Term Disability Insurance
Paid Basic Life Insurance
Supplemental Voluntary Life Insurance (Employee, Spouse & Dependent Children)
Total Pet Plan and Supplemental Wishbone Pet Insurance
Employee Opportunity Program (EAP) - Health and Wellness
Wellness Reimbursement Program
Retirement
401k Retirement Plan (with 6% matching)
Paid Time Off
15 Days Paid Time Off Per Year
20 Days Paid Time Off Per Year (after 3rd Anniversary)
25 Days Paid Time Off Per Year (after 6th Anniversary)
16 Paid Holidays (14 common plus 2 flexible holidays, including Dec 25 - Jan 1)
Paid Bereavement Leave
Paid Parental Leave for Moms and Dads (two weeks after first year)
If our mission and vision align with your personal values, please apply!
A cover letter outlining your qualifications for the position along with your resume is required. Interviews will be conducted virtually.
Digital Harbor is an equal opportunity employer.
Auto-ApplyFront Office Manager -Embassy Suites Dulles
Office manager job in Herndon, VA
What you will be doing
Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
Front Office Manager - Mid
Office manager job in Chantilly, VA
WiSC Enterprises is seeking a versatile and detail-driven Program Manager to support task management, records compliance, stakeholder engagement, and front-office operations. This position combines strong organizational and communication skills with a deep understanding of government records processes, staffing coordination, and program reporting.
Responsibilities
Serve as the lead Records Management Program (RMP) Information Officer, ensuring administrative and mission records are properly inventoried, validated, and maintained in accordance with records retention policies.
Develop and maintain Office File Plans (OFP) and ensure proper filing systems for both physical and electronic records are implemented and maintained.
Track, coordinate, and support daily action items and taskers across executive-level front office operations.
Coordinate Staff Summary Packages (SSPs) through internal workflows and leadership briefings.
Manage staffing updates and support reporting functions through weekly/monthly updates including personnel metrics and operational summaries.
Assist with interagency agreement development and cross-functional collaboration.
Represent the office at stakeholder tasker meetings and support ad hoc front office requests.
Support compliance reviews, business process assessments, and stakeholder communications initiatives.
Required Qualifications
Bachelor's degree in Human Resource Management, Business, or related field.
6-10 years of professional experience in program coordination, records management, and administrative support roles.
2+ years of experience in a Systems Engineering and Technical Assistance (SETA) or equivalent environment.
Strong knowledge of records management practices, file retention policies, and documentation control procedures.
Exceptional organizational, communication, and reporting skills with proven experience supporting executive leadership.
ACTIVE TS/SCI with POLY is required to start
Desired Qualifications
Experience in HR management, onboarding, and personnel security coordination.
Familiarity with enterprise tools such as Deltek Talent Management, SharePoint, or tasking databases.
Certification or training in records management, HR compliance, or program/project management.
Demonstrated ability to develop tools, templates, and guides to improve workflow efficiency.
Auto-ApplyFront Office Manager - Mid
Office manager job in Chantilly, VA
WiSC Enterprises is seeking a versatile and detail-driven Program Manager to support task management, records compliance, stakeholder engagement, and front-office operations. This position combines strong organizational and communication skills with a deep understanding of government records processes, staffing coordination, and program reporting.
Responsibilities
Serve as the lead Records Management Program (RMP) Information Officer, ensuring administrative and mission records are properly inventoried, validated, and maintained in accordance with records retention policies.
Develop and maintain Office File Plans (OFP) and ensure proper filing systems for both physical and electronic records are implemented and maintained.
Track, coordinate, and support daily action items and taskers across executive-level front office operations.
Coordinate Staff Summary Packages (SSPs) through internal workflows and leadership briefings.
Manage staffing updates and support reporting functions through weekly/monthly updates including personnel metrics and operational summaries.
Assist with interagency agreement development and cross-functional collaboration.
Represent the office at stakeholder tasker meetings and support ad hoc front office requests.
Support compliance reviews, business process assessments, and stakeholder communications initiatives.
Required Qualifications
Bachelor's degree in Human Resource Management, Business, or related field.
6-10 years of professional experience in program coordination, records management, and administrative support roles.
2+ years of experience in a Systems Engineering and Technical Assistance (SETA) or equivalent environment.
Strong knowledge of records management practices, file retention policies, and documentation control procedures.
Exceptional organizational, communication, and reporting skills with proven experience supporting executive leadership.
ACTIVE TS/SCI with POLY is required to start
Desired Qualifications
Experience in HR management, onboarding, and personnel security coordination.
Familiarity with enterprise tools such as Deltek Talent Management, SharePoint, or tasking databases.
Certification or training in records management, HR compliance, or program/project management.
Demonstrated ability to develop tools, templates, and guides to improve workflow efficiency.
Auto-Apply