Corporate Office Manager
Office manager job in Charlotte, NC
As the Corporate Office Manager, you will be instrumental as our key support person providing administrative coordination and completion of day-to-day tasks. You will understand the art of organization and getting ahead of situations while balancing multiple requests regarding tasks, talent, and projects. This position delivers an unwavering attention to detail whether it is a day-to-day duty or the coordination of time sensitive materials. Manage our corporate office building maintenance needs, maintain files (digital and paper), allocate appropriate physical plant resources, manage schedules, support vendors, and support all team related activities.
The Corporate Office Manager will administer all seating plans, gather research materials, and participate in project-related activities. We are looking for that excellent problem-solver who is passionate about keeping teams and projects organized.
Responsibilities:
Scheduling, coordinating and supervising vendors to service corporate office needs and direct relationship management with the property management team for maintenance needs.
Assist with updating presentations for the team to include Board reports and strategy decks.
Management of select corporate budgets and accounting-including but not limited to generating purchase orders, expense reports and travel logs, receiving and processing invoices, management of the HR and corporate office budget and reporting on the physical asset list.
Note taking/meeting documentation. Develop and organize meeting notes and action items for all project meetings. Follow-up with participants on assignments and needed information or materials.
Ordering of shared physical resources such as office supplies for common areas, supplies for the breakrooms, furniture, coordination of incoming and outgoing mail and shipments.
General coordination of activities related to the function of the corporate office including but not limited to: landlord driven work, suite renovations and upgrades, entering and monitoring work orders for repairs, support of corporate office social activities, support of new hires, support of physical spaces after employees leave SFEC and other solution-based coordination relating to the operation of the Corporate Office.
Send local announcements to the team, including updates on fire alarm testing, parking lot closures, flooding and other site-related notices.
Manage mail distribution, including interoffice mail to other corporate offices, especially Sandusky.
Operate A/V equipment and support A/V testing prior to major meetings or as requested.
Ensure the conference center and other conference rooms are supplied with the necessary equipment for effective meetings
Arrange and coordinate catering services as needed
Ensure break rooms are consistently maintained, clean and fully stocked
Assist with time management, company communication, coordinating schedules/meetings/functions.
Supports the team with a can-do-spirit and desire to make the projects flow as efficiently as possible. Know every detail or know where to find the information about projects you are coordinating.
Provides a positive, friendly demeanor when communicating with the office, external vendors, or park teams (answering phones, email, instant messaging).
Qualifications:MINIMIUM REQUIREMENTS:
Associate degree / vocational or technical school degree combined with 5-8 years of experience managing a corporate office environment.
Ability to anticipate needs of leaders and other this role supports.
Able to build presentations for strategy decks, utilizing forms, tables, and spreadsheets.
Excellent communication, customer service, and organizational skills.
Must be comfortable balancing a variety projects with competing time sensitivity.
Must be a self-starter who is highly organized.
Ability to manage information with a high degree of confidentiality.
Must possess a valid Driver's License.
Travel required: 5%
PREFERED REQUIREMENTS:
Bachelor's degree
SUPERVISORY RESPONSIBILITIES:
No Direct Reports
PHYSICAL DEMANDS/WORK ENVIRONMENT:
Office environment / no specific or unusual physical or environmental demands.
Auto-ApplyCampground Front Desk Supervisor
Office manager job in Concord, NC
Trains, motivates, and leads Front Office associates in all responsibilities of the Front Office division, including the oversight of the Front Desk, Concierge and Reservations teams
Responsibilities:
Assists in the coordination and placement of front-line staff; oversees operation of front-line front office staff and ensures
excellent guest service s is provided while maintaining productivity; assists in coordination and placement of
front desk, reservations, and concierge associates.
Monitors guest service through routine audits and takes appropriate action when necessary; ensures guest
check-in is maintained in a friendly and timely manner; assists in coordination and execution of cottage and RV space availability.
Takes appropriate action to answer guest questions and resolves complaints; gives verbal direction and assistance to
guests and ensures quality guest service is given; displays a positive attitude about the resort and division to all
associates.
Assists in ensuring that all department and resort policies are being upheld daily such as wardrobe and grooming policies, safety procedures, and quality
Provides break and meal periods to subordinates in compliance with resort, state, and/or federal guidelines. Supports resort execution on time and attendance requirements in accordance with scope of position expectations.
Assists Front Office Manager with guest supply inventory and product ordering as necessary.
Other duties as assigned.
Qualifications:
Ability to work nights, weekends and holidays if necessary. Works with and leads of a small team of associates responsible for the check in/out procedures and reservation process of the resort and contributing to the positive experience of hundreds of guests daily.
Auto-ApplyOffice Manager
Office manager job in Charlotte, NC
Job Title: Office Manager
Compensation: $29-$34/hour based on experience
Benefits: Full benefits available upon direct hire, including medical, dental, vision, and 401(k).
About the Opportunity:
Addison Group is seeking Office Managers for a direct hire opportunity with a leading healthcare organization. These roles are newly created to support growing practices and provide leadership between Practice Administrators and front office teams. If you thrive in a fast-paced environment and have strong leadership skills, this is an excellent opportunity to join a company focused on growth and patient care.
Key Responsibilities:
Supervise, hire, and train administrative staff
Review and approve timecards
Manage team performance and ensure operational efficiency
Oversee building maintenance, cleaning, and supply ordering
Handle phones, mail, and patient communication as needed
Ensure patient satisfaction and address escalated concerns
Collaborate with Practice Administrator on workflow improvements and leadership initiatives
Qualifications:
Minimum 5 years of experience in medical practice operations
Leadership experience required (team supervision and performance management)
Strong understanding of clinic workflows and medical terminology
Excellent communication and problem-solving skills
Ability to adapt to change and think critically in a dynamic environment
Perks:
Direct hire with full benefits
Career pathing and leadership training program launching soon
Opportunity to join a growing organization with a collaborative culture
Addison Group is an Equal Opportunity Employer.
Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Consulting Services Office Manager
Office manager job in Charlotte, NC
ProSidian is looking for “Great People Who Lead” at all levels in the organization. Are you a talented professional ready to deliver real value to clients in a fast-paced, challenging environment? ProSidian Consulting is looking for professionals who share our commitment to integrity, quality, and value.
ProSidian is a management and operations consulting firm with a reputation for its strong national practice spanning six solution areas including Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Talent Management. We help clients improve their operations.
Linking strategy to execution, ProSidian assists client leaders in maximizing company return on investment capital through design and execution of operations core to delivering value to customers. Visit ***************** or follow the company on Twitter at ************************* for more information.
Job Description
ProSidian Consulting has an opportunity for a [CS-PRO2013 : Consulting Services Office Manager] located in Charlotte, NC | POSTING TYPE: THIS IS A FULL-TIME W2 HIRE.
ProSidian Consulting is seeking an experienced Consulting Services Office Manager to support management and operations functions of the firm. The Consulting Services Office Managermust be a highly-motivated professional with great communication skills and understanding of office management, book keeping, and client reporting guidelines. This role is responsible for day-to-day office management, book keeping, and client reporting requirements and ensures quality in packing, shipping, distribution, and receiving processes as well as organizing key information structures.
We are seeking a Consulting Services Office Manager who can hit the ground running and make a difference! As an experienced Consulting Services Office Manager with ProSidian Consulting, you will be in an invigorating and challenging environment with high standards for work quality, professionalism, and teamwork.
The Consulting Services Office Manager plays an integral support role within the operations team to highlight areas of organizational improvement and implement best practice policies, procedures, and operational processes in order to meet the company's mission of providing the most responsive and best quality customer service at a competitive price.
We hire only experienced professionals and foster an environment of cooperation and collaboration where everyone is at a high level. If this is you, and you meet the requirements below, we want you on our team. The work shall be performed on-site at the Charlotte office, with some travel required to the client site in the Fayetteville area and some requirement to work from the project warehouse. Background checks are required for all employees.
Qualifications
The successful candidate will be self-motivated and able to lead in a team environment. He/she must be able to work effectively at all levels of the organization, be results oriented, have strong analytical and decision-making abilities, and a creative problem solver.
The following education and experience is required to accomplish project tasks:
THE ROLE OF OFFICE MANAGER: The Office Manager is responsible for the successful management of ProSidian Consulting Office operations. In the role of Office Manager, you will manage back office operations including contract administration, insurance certification administration and miscellaneous Human Resources & Office Administration tasks.
BACK OFFICE SUPPORT
Perform Contract Administration: including printing, signing, scanning & tracking;
Manage Certificate of Insurance requests for project starts; determine requirement, make request, log & send to customer;
Support Executive team with insurance and business licence(s) renewals, banking & tax documentation requests; and miscellaneous tasks regarding ProSidian's business operations
HUMAN RESOURCES
Manage new employee process;
Maintain and ensure that personnel records are up to date and secure (vacation/sick days, suspension notification, etc.);
Research and answer any employee payroll and benefits questions;
Manage Safety Training Process with Operations Managers: keep track of meetings, topics, attendees, and reporting
OFFICE ADMINISTRATION
Answer phones as needed;
Maintain stock, order office & crew supplies as needed;
Maintain filing system as needed;
Maintain company files & documents;
Maintain office equipment, including purchases, maintenance, & IT support coordination;
Process miscellaneous operations tasks as needed
DESIRED SKILLS & EXPERIENCE
3+ years of Office Management experience. Experience in the professional services industry a plus;
Knowledge of basic accounting principles, including AR, AP, & General Ledger.
Software experience with QuickBooks and Excel;
Basic Office Management experience, including filing, inventory management, answering phones, & miscellaneous office tasks;
Knowledge of office administration, including software experience with Outlook, Word, and Powerpoint;
Excellent communication skills and phone customer service experience with high level professionals;
Ability to multi-task and work independently in a fast-paced environment
Additional Information
NO RESUMES ACCEPTED AFTER 5:00 PM EST ON 6/30/2013
ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.
All your information will be kept confidential according to EEO guidelines.
Send your resume's, bios, and salary expectations rates, via [email protected]. BE SURE TO PLACE REFERENCE CODE: [GD-ARFP2013 : Graphic Designer ] in the subject line of your email. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials. ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED.
Customer Retention Manager
Office manager job in Charlotte, NC
Job Description
CPI Security, a national leader in residential and commercial security solutions, is looking for a Customer Retention Manager. Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work.
We are seeking a transformative and high performing Sales & Customer Retention Manager who will play a significant role managing the attrition process and help our business reach new heights. The ideal person will be a hands-on leader who will design and implement customer retention strategies and work with a team of CFL ("Customer for Life") representatives to increase loyalty, retain business and drive sales.
What You'll Do:
Lead a team of CFL supervisors and representatives to facilitate the operations and activities within the CFL department including managing the attrition process, overseeing progress of Company resigns and Rmoves (including internal and external sales), responding to customer questions and concerns, and educating customers on proper use and maintenance of CPI Security system.
Field escalated customer issues within CFL Department and demonstrate the aptitude to diffuse difficult situations and provide resolution to the customer.
Monitor calls fielded by CFL Representatives to observe employee demeanor, professionalism, courteousness, accuracy and overall conformity to company policy and procedures and provide constructive critique and coaching when needed.
Develops and maintains a high-performing, fun and energetic culture through an action-oriented, desire-to-win leadership style.
Responsible for KPI's including, but not limited to: Rmove conversion, Resign conversion, Attrition rate, Service Level/ Average Speed Answer, Productivity, and more.
Build and maintain a high-performance team, and an engaging culture of excellence that includes, evaluating, developing, and motivating CFL representatives to achieve departmental success.
Create an environment that attracts and retains top talent. This includes identifying and providing growth opportunities for high performing employees.
Developing a talent strategy that attracts and retains a certain skill set needed for a high performing and evolving Sales and Customer Retention team.
Refine, implement, and manage metrics, KPI's, best practices, and workflow utilizing ERP and CRM analytics to consistently measure and improve performance to meet revenue targets.
Record and monitor all daily team activities in CRM for needed actions and follow ups.
Continuously look for process improvement opportunities and encourage employees to contribute new ideas and solutions to problems.
What We're Looking For:
Must be able to effectively lead, manage and motivate others
Demonstrate malleability and aptitude to learn, process and effectively implement new policies and procedures as corporate standards are modified over time
Must be able to successfully communicate and train direct reports on all policies, procedures and processes required to meet or exceed departmental requirements and goals
Must maintain a high level of product knowledge, including, but not limited to: current product features and specifications, current corporate promotions, pricing, and discounts
Ability and willingness to perform at a high level of competency to meet or exceed departmental standards while upholding the best interests of the customer and the company
Must be able to develop and sustain positive and harmonious working relationships with all customers, colleagues and direct reports
Strong verbal, written, analytical and computer skills
Good problem solving and decision-making abilities
What We Offer:
$90,000 to $120,000 annually based on experience and performance
Ongoing specialized, paid training to reach your career goals
Great medical, dental, vision, short- & long-term disability and life insurance options. PTO, 401(k) with company match
Eligible for free monitored security system after 90 days.
Education assistance - we encourage and support our employees who want to improve their skills and further their education
Engaging and fun company culture that's made up of a diverse group of people
On-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director
Customer Service Manager - In Office
Office manager job in Ansonville, NC
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
Dental Office Manager
Office manager job in Rock Hill, SC
Are you a dynamic, highly organized leader passionate about community health including oral health? Join our team as Dental Office Manager and take the lead in driving excellence in dental services. In this role, you'll provide administrative oversight for dental operations, ensure compliance, and champion innovation including the integration of cutting-edge digital dentistry technologies.
This is not a stand-alone dental practice-our dental program is fully integrated within our community health center and offers a comprehensive range of services, including medical care, dental, behavioral health, and more!
This is an exciting opportunity to be part of a growing organization committed to integrated, patient-centered care. As Dental Office Manager, you will play a key role in optimizing dental operations and collaborating across departments to deliver exceptional care to the community.
Salary Range : $60,000-$70,000
Key Responsibilities:
Dental Program Oversight: Provide administrative oversight and coordination of dental services in close collaboration with the dental providers; ensure compliance with regulations; oversee administrative aspects of radiology, infection control, and inventory; manage digital dentistry services including intraoral scanning, 3D printing, workflow optimization.
Quality Control & Inventory: Maintain infection control and OSHA standards; oversee sterilization and equipment maintenance; manage dental supply and inventory; ensure compliance documentation and staff training.
Care Coordination: Optimize patient flow and scheduling; collaborate with patient access and revenue cycle teams; improve billing processes; prior authorizations; integrate dental services across all departments to support patient-centered care.
Supervision & Leadership: Provides administrative supervision for Dentists, Dental Assistants, Hygienists; conduct performance evaluations; assist with hiring and onboarding; promote organizational mission and values.
Front Office Manager
Office manager job in Mooresville, NC
Aloft - Mooresville/ Lake Norman | 109 Alcove Road Mooresville, NC 28117
Join Maya Hotels and Take the Next Step in Your Career!
Are you a hardworking and customer-focused leader with a passion for hospitality and operational excellence? At Maya Hotels , we are seeking a Front Office Manager to oversee front desk operations, manage a high-performing team, and ensure a seamless guest experience. If you thrive in a fast-paced environment and excel at team leadership, organization, problem-solving, and enjoy working with top hospitality brands this is the opportunity for you!
Why Join Maya Hotels?
Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market.
Learn more about us at *******************
What We Offer:
Medical, Dental and Vision Insurance.
100% Employer Paid Life Insurance.
Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance.
Retirement Savings: 401K with Employer Contribution.
Employee Perks: Employee Referral Program, hotel discounts, and more!
Work-Life Balance: Paid Time Off (PTO).
Competitive salary and performance-based bonuses.
Career growth opportunities within the Maya Hotels family.
A supportive and friendly work environment.
The chance to work with ten well-respected hotel brands.
:
Essential Duties and Responsibilities:
Team Development & Leadership:
Supervise and train front desk staff, including receptionists, concierge, and bell staff.
Set clear performance expectations, conduct regular evaluations, and provide coaching.
Foster a positive, team-oriented work environment that enhances guest services.
Lead by example by delivering exceptional customer service and professionalism.
Guest Services & Experience:
Ensure a warm and efficient check-in/check-out process for all guests.
Handle guest inquiries, requests, and concerns with professionalism and efficiency.
Monitor guest feedback, addressing service improvements and implementing corrective actions.
Collaborate with other departments to ensure seamless communication and cooperation.
Reservations & Revenue Management:
Oversee reservation processes, ensuring accuracy and efficiency in bookings.
Implement strategic pricing and upselling opportunities to maximize occupancy and revenue.
Monitor room availability, arrivals, and departures to facilitate smooth operations.
Work closely with the sales and marketing team to make guest bookings and optimize revenue.
Front Office Operations & Compliance:
Develop and enforce standard operating procedures for the front office team.
Maintain accurate records of guest accounts, financial transactions, and room inventory.
Ensure the front desk and lobby area remain clean, professional, and welcoming.
Enforce hotel policies, security measures, and emergency procedures to ensure guest safety.
Budgeting & Financial Management:
Assist in preparing and managing the front office budget to control costs effectively.
Monitor departmental expenses, optimizing resource allocation and inventory management.
Analyze financial reports and implement strategies to maximize revenue and minimize expenses.
Collaborate with accounting to ensure accurate billing and financial reconciliations.
Education, Skills and Abilities:
Education: Bachelor's degree in hospitality management or related field preferred.
Experience: 2+ years of supervisory experience in front office, guest services, hospitality management or in a similar leadership role.
Leadership & Communication: Strong ability to train, mentor, and manage front office staff effectively.
Guest Relations: Strong ability to interact with guests, resolve complaints, and enhance guest experiences.
Problem-Solving & Decision-Making: Ability to think clearly under pressure and make quick, effective decisions.
Technical Proficiency: Familiarity with hotel property management systems (PMS) and reservation software.
Revenue & Financial Acumen: Understanding of revenue management, budgeting, and reporting.
Flexibility: Willingness to work varied schedules, including nights, weekends, and holidays.
Physical Requirements:
Ability to stand and walk for extended periods during shifts.
Ability to lift and carry up to 25 lbs., including luggage and office supplies.
Frequent bending, reaching, and handling front desk equipment and materials.
Comfortable working in a high-energy, guest-facing environment.
Ready to Join the Team?
Apply today by submitting your resume detailing your relevant experience to show us why you're the perfect fit for Maya Hotels. We look forward to welcoming you to the Maya Hotels Family!
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.
Auto-ApplyOffice Manager
Office manager job in Charlotte, NC
Benefits:
Bonus based on performance
Company parties
Competitive salary
Opportunity for advancement
Paid time off
At Handyman Connection, our Office Manager is the backbone of our business operations. You'll oversee customer service, office efficiency, scheduling, revenue tracking, and vendor relationships to ensure the business runs smoothly and profitably.
You'll lead the office team, support the franchise owner, and step in when needed to keep things moving forward. This is a role for someone who is organized, proactive, sales-minded, and great at managing people, customers, and processes.
We take pride in Delivering on Our Commitments, Respecting the Connections, Taking Pride in Our Work, and Practicing Continuous Improvement. If you're a natural leader who thrives in a fast-paced environment and enjoys keeping business operations running efficiently, this role is for you!
Why Join Handyman Connection?
Be a Key Leader in a Growing Business - Your role keeps everything running smoothly while allowing the franchise owner to focus on big-picture growth.
Competitive Pay + Performance Bonuses - Earn a competitive salary, plus incentives based on revenue goals and business success.
Oversee & Develop the Office Team - Lead CSRs and administrative staff, ensuring they perform at their best.
Play a Direct Role in Revenue & Profitability - Work with CSRs, marketing partners, and vendors to drive customer bookings, job scheduling, and operational efficiency.
Build Strong Business Relationships - Establish and manage vendor partnerships, marketing collaborations, and community relationships to enhance brand visibility.
Work Closely with the Franchise Owner - Step in when needed to ensure continuity in leadership and support high-level business strategies.
Use Smart Technology for Efficiency - Utilize advanced scheduling, reporting, and customer management systems to track and manage daily operations.
What You'll Do as an Office Manager:
Lead & Oversee Office Operations - Manage CSRs and administrative processes, ensuring smooth daily workflow.
Track & Optimize Business Revenue - Monitor sales goals, job completion rates, and operational profitability, working closely with the owner to improve efficiency.
Oversee Customer Service & Scheduling - Ensure customer calls, job scheduling, and service requests are handled promptly and professionally.
Drive Sales & Customer Retention - Work with CSRs to follow up on estimates, book jobs, and maintain strong customer relationships.
Build & Manage Vendor & Marketing Relationships - Partner with local suppliers, marketing agencies, referral networks, and business partners to drive new business.
Step in for the Franchise Owner When Needed - Handle operational leadership, decision-making, and problem-solving when the owner is away.
Ensure Data Accuracy & Reporting - Maintain clean, organized job data, scheduling logs, customer records, and financial tracking reports.
Manage daily financial tasks - including processing invoices, payments, accounts receivable, payroll etc.
Train & Develop the Office Team - Mentor CSRs, ensuring they follow company processes, provide excellent service, and hit performance goals.
Monitor Customer Feedback & Performance Metrics - Keep track of Net Promoter Scores (NPS), customer reviews, and sales performance to improve operations.
Stay on Top of Operational Best Practices - Ensure the office runs efficiently, minimizing waste and maximizing productivity.
What we are looking for:
Exceptional organization skills - You have the ability to create and maintain a structured environment
Leadership Experience - You've managed teams and operations with confidence.
Business Mindset - You understand how service, sales, and systems drive profit.
Customer-Focused - You care about quality service and smooth operations.
Analytical Thinking - You use data to solve problems and make smart decisions.
Strong Communication - You handle conflict, coach your team, and build trust with clients.
Tech Proficiency - Familiar with Outlook, Excel, Word, and CRMs (training available).
Self-Starter - You take initiative and act without needing oversight.
Bonus Points for: Industry Experience in home services, construction, remodeling, or trades. Also, Quick Books Online experience/proficiency (minimum 2 years)
Apply Today!
We'd love to hear how you can help lead Handyman Connection to success!
Handyman Connection is an equal opportunity employer committed to building a strong, professional, and customer-driven team.
Compensation: $48,000.00 - $60,000.00 per year
Your locally owned Handyman Connection franchise contracts with talented craftsmen like you to deliver quality workmanship and professional service for our customers.
If you're interested in:
high earnings potential
a flexible schedule that you control
using your skills to help improve other's lives
Handyman Connection might be a great fit for you.
Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991. Each Handyman Connection franchise is locally owned and operated, backed by the company that helped launch the industry.
Auto-ApplyBilling Office Float
Office manager job in Charlotte, NC
Billing Office Float Supervisor Title: Business Office Manager Regular Work Hours: Monday - Friday 7:00 AM - 4:00 PM, occasional holidays and weekends Employment Status: Non-exempt, Full-Time Hourly
Please note, REACH has adopted a policy requiring all associates to be fully vaccinated against COVID-19, subject to limited exemptions based on medical conditions, sincerely held religious beliefs, or applicable state laws and regulations.
Job Summary:The Charlotte Business Office Float is responsible for covering any aspect of the business office necessary. Some duties include accounts payable, answering phones, billing, chart preparation, filing, posting, collections, insurance verification, medical records, patient registration, and scheduling. This position requires exceptional customer service skills and the ability to solve problems quickly.
Responsibilities:
Collect and organize daily encounters
Daily charge entry
Research missing encounters
Apply unapplied deposits to posted charges to reconcile accounts
Activate and terminate insurances appropriately
Reconcile charges with daily edit list
Support front desk activities
Support satellite office when needed
Review financial order and insurance verification to assuage the need for prior authorization
Obtain needed authorizations
Prepare and send chart notes needed for prior authorization
Confirm accuracy of CPT and ICD-10 codes in order
Schedule procedures, surgeries and testing in a timely manner
Communicate with patient regarding appointments and estimates
Estimate patient responsibility based on insurance verification
Collect estimated patient responsibility
Update benefit verification as needed.
Check-in patients
Back-up to Front Desk
Manage the outsourced insurance verification project
Other duties as assigned
Education & Requirements:
High School diploma required
Knowledge of medical terminology, and preferred patient care experience.
Strong communication skills, independent worker, detailed-oriented, computer savvy
High level of customer service essential
Excellent communication skills, both verbal and written
Organized with an ability to multi-task.
Self-motivated, Ability to make independent decisions after initial training with input when needed from Supervisor.
Ability to maintain calm and professional demeanor in potentially stressful situations.
Willingness to perform a variety of roles due to the decreased number of employees at the worksite
Employee Benefits Package:
Health Insurance - Employer pays 100% of employee coverage
Dental, Vision Insurance
STD/LTD/Life
Up to a 3% 401k Match
PTO
7 Paid Holidays
Leave for Parental Involvement in Schools
Two Weeks Paid Parental Leave
REACH Fertility PLLC is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company
Back Office Manager
Office manager job in Charlotte, NC
We have many opportunities available on our other career site pages. Click here to link to our careers page!
At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO's. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward. Most importantly, RHINO's exhibit humility, as in order for the business to succeed here, it takes EVERYONE!
Do YOU have what it takes to be a Diamonds Direct RHINO??
With the Diamonds Direct Back Office Manager, we are looking for a RHINO that will serve as the backbone of in-store daily operations, because without YOU, there is no US! Our ideal RHINO has a passion for the jewelry industry, as this position provides a firsthand look at what makes a luxury retailer run smoothly.
What is the Upside?
· Investment in your career development
· Exposure to all other departments within our organization
· A family-oriented culture unlike any other
Responsibilities may include:
· Shipping and receiving inventory
· Oversees inventory control at the store level
· Special orders
· Vendor relationship management
· Assists store team with merchandise questions and customer orders
Requirements
· Previous customer service and/or vendor management experience
· Experience in a luxury retail jewelry environment preferred
· Good communication skills
· Proficient computer skills
· Well organized and the ability to multi-task
· Must be able to work Saturdays
Don't forget, we have many opportunities available on our other career site pages. Click here to link to our careers page!
Auto-ApplyFront Office Manager
Office manager job in Charlotte, NC
Courtyard by Marriott Charlotte Airport / Billy Graham Parkway is a high volume and fast paced hotel; the Front Office Manager must have the flexibly to work evening shifts ranging from 3:00pm to 2:00 am including weekends and holidays. Our Front Office Manager must lead by example and set a “Can Do” attitude for the team. The ideal candidate will possess above average critical thinking skills.
Candidate Experience:
Marriott experience is required with a major emphasis on Fosse, GXP, MGS and Marriott training standards as well as some experience in food and beverage.
· The responsibilities of a Front Office Manager include, but not limited to:
· Providing solid leadership and work side by side with your team during heavy volume periods.
· Ensure that all customer service -related tasked are handled accurately and on time to improve the guest experience.
· Review Guest Ledger Reports daily and ensure all in-house guest have appropriate payment requirements as outlined by company policy.
· Ensure all Guest Voice notifications are addresses and closed within the Marriott required time frame.
· Work closely with housekeeping manager to ensure that all rooms are properly recorded in Fosse and discrepant rooms are addressed and resolved.
· Assist in the Bistro restaurant whenever needed.
· Ensure all associates are in uniform and name tag.
· Must hold a valid North Carolina driver license and be willing to drive the hotel shuttle, if needed.
· Complete scheduling and stay within budgeted guidelines.
· Maintain inventory levels for front desk supplies.
· Must be willing to cover open shifts in the event coverage is needed.
Auto-ApplyOffice Manager
Office manager job in Fort Mill, SC
Responsive recruiter Benefits:
401(k)
401(k) matching
Bonus based on performance
Paid time off
The Office Manager ensures the “Brand of Certainty” is delivered to all stakeholders, including suppliers, customers, and staff. As an independently owned and operated CertaPro Painters franchise, we are North America's largest residential and commercial painting company. This role is essential for supporting business growth and operational excellence.
Reporting Structure
Reports directly to the Franchise Owner
Key partner impacting company growth and ongoing success
Regular communication with team members across all levels
Key Responsibilities
Lead and develop best practices for office administration
Process incoming mail, manage professional office presentation, and answer phones
Coordinate office tasks, messages, and maintain clear communication with team members
Ensure accurate daily management of our CRM (CertaOne): update job statuses, customer information, etc.
Reconcile CRM records with completed job documentation and maintain change logs
Track daily project status, manage production schedule/calendar, and help achieve production goals
Deliver a positive customer experience during sales and production phases
Generate job jackets, track and order inventory, equipment, paints, and materials as needed
Enter and maintain financial plans and vendor/customer invoicing in QuickBooks per IRS & GAAP compliance
Prepare sales packages, enter new leads, update reference lists, and maintain sales materials
Manage job costing, gross margin tracking, payroll, accounts payable/receivable, invoicing, and trend reports
Reconcile supplier invoices, expense reports, and manage the office supply budget
Cultivate strong vendor relationships
Attend occasional conferences, training, and company events (some travel required)
Required Competencies & Skills
Strategic thinking and creative problem-solving
Strong communication (verbal and written)
Sound decision-making and judgment
Goal-oriented with proven track record of attainment
High attention to detail
Dependable and reliable
Required Qualifications
High school diploma or equivalent
3+ years of experience as an Office Manager or similar multi-tasking office role
Proficiency with Microsoft Office applications
Proficiency with QuickBooks - minimum 1-2 years experience
Exceptional written and verbal skills
Preferred Qualifications
Associate's degree in business or construction management, or equivalent experience
Production scheduling experience
Spanish fluency
Physical Requirements
Prolonged periods sitting at a desk and working on a computer
Ability to lift up to 15 pounds on occasion
CertaPro Painters of Rock Hill, Fort Mill & SW Charlotte is an Equal Opportunity Employer. Compensation: $55,000.00 - $62,000.00 per year
Opportunity is Knocking
Qualities like working hard, getting the job done right, and fostering respect while working as part of a team are core to the CertaPro Painters brand culture. This makes each independently owned and operated CertaPro Painters franchise unique and fulfilling places to work. It is important to not only deliver memorable experiences for customers, but for team members of each independently owned and operated CertaPro Painters franchise, as well.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to CertaPro Painters Corporate.
Auto-ApplyAccounting Office
Office manager job in Huntersville, NC
We are looking for someone to join the Keffer team in our accounting offices.
Perform accounting functions as described below
Qualifications Education
High School graduate
Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Customer service skills * Excellent attention to detail * Works well in a team environment * Able to work with a diverse group of people
Physical RequirementsSurroundings
spend time indoors in air-conditioned areas.
Sitting
on a regular basis
for prolonged periods
Standing
on a regular basis
Walking
on a regular basis
Bending, twisting and/or stooping
on a regular basis
Kneeling and/or Squatting
infrequently
Lifting
10 lbs to 50 lbs
infrequently
Reaching and/or lifting overhead
infrequently
Climbing
stairs
Repetitive hand/finger movement
on a regular basis
for prolonged periods
Grasping/grabbing with hands
on a regular basis
Pushing and Pulling
infrequently
Expectations General Expectations
Determine management and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Work evening, weekend and holiday work hours as required.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company's business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company's non-disclosure and confidentiality policies and agreements.
Ability to cross train on all aspects of the accounting office.
Job-Specific Expectations
Perform accounting functions by performing the following duties and responsibilities.
The three main areas of the accounting office are Accounts Payable/Receivable, Title Desk and Billing Desk and tasks may cross over and vary as needed
Assist accounting office
Data-entry
Other duties as assigned
The above noted is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee a general sense of the responsibilities and expectations of this position. The College reserves the right to modify this job description at any time with or without notice.
Office Manager
Office manager job in Charlotte, NC
Job DescriptionSalary: DOE
Come Join Our Team!!
Now Hiring!!
Full time or Part time
Office Manager Behavioral Health
About Us
Carolina Therapeutic Services First a growing behavioral health organization dedicated to providing high-quality, person-centered care to individuals and families. Our team is committed to fostering a safe, supportive, and efficient environment that allows our clinicians to focus on delivering exceptional services. We are seeking an experienced Office Managerwho can oversee daily operations, support staff, and ensure seamless administrative workflow.
Position Summary
The Office Manager is responsible for managing the administrative functions of the behavioral health office, supporting staff and clients, coordinating essential operational tasks, and maintaining compliance with organizational policies and payer requirements. This individual plays a key role in client communication, scheduling, HR support and overall office organization.
Key Responsibilities
Administrative & Office Management
Oversee daily office operations to ensure a smooth, efficient workflow across all departments.
Manage front-office duties including phones, client check-ins, scheduling, and correspondence.
Maintain organized filing systems for clinical documentation, HR files, and billing records.
Monitor office inventory and order supplies as needed.
Maintain confidentiality and adherence to HIPAA, state regulations, and agency policies.
Assist leadership with staffing schedules
Coordinate communication between clinical, administrative, and leadership teams.
Client Support & Communication
Provide excellent customer service to clients, families, and community partners.
Assist with new client onboarding, intake paperwork, and insurance verification coordination.
Ensure a welcoming and professional environment for all visitors.
Staff Support & Coordination
Assist leadership with staffing schedules
Coordinate communication between clinical, administrative, and leadership teams.
Operational Oversight
Support implementation of policies, workflow improvements, and quality assurance processes.
Assist with preparing reports, logs, audits, or documentation required by leadership or MCOs.
Ensure the office environment meets safety, compliance, and organizational standards.
Qualifications
High school diploma required; associate or bachelors degree preferred.
Minimum 2 years of office management or administrative experience (behavioral health or medical preferred).
Strong organizational, multitasking, and communication skills.
Experience with EHR systems, scheduling software, and Microsoft Office Suite.
Knowledge of behavioral health documentation, billing, or authorizations is a plus.
Ability to maintain professionalism, confidentiality, and teamwork in a fast-paced environment.
Benefits
Competitive pay
Supportive team culture
Opportunities for professional growth
Hybrid flexibility where appropriate
Office Manager
Office manager job in Charlotte, NC
Job DescriptionDescriptionIf you recognize that the ultimate objective is to protect water quality, the environment, and the communities we live in, then your goals align with ours, and we would love to speak with you. As the Charlotte Office Manager, you will be responsible for routine and advanced correspondence including letters, memoranda, and reports. This role will give you the flexibility to work independently, as you oversee the day-to-day needs of the office.
We will rely on your experience and judgment to plan and accomplish goals. *Please note that you will be responsible for confidential material, and you will need to report office progress to multiple supervisors.
Your Primary Responsibilities will include
Prepare confidential and general correspondence to support all office operations including office and field staff
Support management with business development efforts
Assist with fee proposals/scope of work
Assist HR Team with onboarding for new employees
Coordinate with vendors for servicing office equipment
Monitor, maintain, and order office supply orders and manage local petty cash account
Coordinate travel arrangements for office and field staff
Screen incoming phone calls
Maintain the professional appearance of office
Data and File management
Greet clients and manage the front desk reception area
Coordinate catering and/or activities for office events
Support staff with maintaining certifications, licenses, and training requirements
Serve as liaison between the local office and corporate departments such as accounting, human resources, information systems, marketing, facilities, and risk management
What you'll need
Good writing and verbal communicative skills
Strong computer skills with experience in Word, Excel, Outlook, and TEAMS
Knowledge of basic accounting practices
Knowledge of internet research
Basic knowledge of setting up computer workstations, network configurations, and miscellaneous IT support
Familiarity with engineering and construction concepts, practices, and procedures is a plus
Requires a high school diploma or its equivalent with at least 5 years of experience in the field or in a related area
Position requires a minimum of 40 hours a week with the possibility of overtime.
Valid driver's license with approved/acceptable driving history required.
DRMP Offers
Excellent compensation package
Outstanding holiday and paid-time-off programs
401(k) Plan and Match
Career Path Development Program (Management & Technical Career Tracks)
Mentorship Program
Tuition Reimbursement
Parental Leave
Competitive health and dental insurance premiums
Variety of voluntary benefit options
Short-Term Disability/Long-Term Disability
Company-furnished life insurance
Employee Assistant Program (EAP)
Flexible Spending Account
and More
DRMP is a multi-discipline firm serving clients in the public, private and industrial sectors in the development of infrastructure for the community-at-large and has been in business since 1977. DRMP currently employs 500+ professionals in 18 office locations spread strategically across our service areas. Today, DRMP is ranked among Engineering News-Record's “Top 500 Design Firms” in the United States and has received numerous awards locally and nationally for engineering achievements. As we continue to grow, we seek to add talented and motivated engineers to work on exciting projects while maximizing their personal growth potential. DRMP is where talent and a strong work ethic are rewarded by opportunity and advancement in a company poised for unlimited growth.
Office Admin/Operations Manager
Office manager job in Charlotte, NC
About us: As Seen on Oprah, ABC's Shark Tank, HGTV's HouseHunters and more...
COMPANY MISSION: Is to Move the World!
To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).
Our Core Values are 1) Building Leaders, 2) Always Branding, 3) Listen, Fullfill & Delight and 4) Create a Fun Enthusiastic Team Environment and we only hire team members who live these core values every day.
College Hunks Hauling Junk and Moving - Charlotte,NC is hiring a dynamic office manager, office administrator/operations assistant to assume the role of growing a small business through various functions including but not limited to: HR, Administrative tasks, Operations, Customer Service, Scheduling, Sales, Marketing and Community Involvement.
About you:
Are you outgoing, energetic and full of life, and enthusiasm? Then we want to talk to you.
A successful candidate will be a dynamic customer service oriented professional with a passion for client service, "wowing" the customer, and take pride in solving problems for clients as well as growing a business within the community. You are energetic, driven, growth minded and understand that A Players in the workforce can accomplish the job of two. You are passionate about being part of an organization, independent, and take pride in solving problems and creating solutions, while building systems to get the job done. You excel in multi-tasking, Microsoft office products, leadership, customer service, logistics and thrive on challenge. You have BIG goals, and want to grow with a company.
Please include a cover letter with a brief description of who you are, what our core values mean to you, and why you would be an asset to our organization.
Competitive salary plus opportunity for bonuses, community involvement, and marketing. Future opportunity such as base salary increases, company paid fuel, and company paid vehicle, profit sharing.
View a few YouTube videos to learn about us:
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Compensation: $10-$15 per hour
Employment Opportunities With College HUNKS
As Seen on ABC's Shark Tank, HGTV's House Hunters, Blue Collar Millionaires and more...
With 90 franchise locations across the U.S., College Hunks Hauling Junk and Moving is the largest and fastest growing junk removal and moving franchise opportunity. In 2015 CHHJM was named one of the fastest growing companies College Hunks World Headquarters is located in Tampa, FL. CHHJM Headquarters operations provides franchise support to their franchise owners across the country and operates a World Class Sales and Loyalty Center. Recognized as one of the Top Places to Work, and known for its unique and fun company culture, CHHJM is an ideal place to flourish and grow as a professional.
COMPANY MISSION:
To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).
Charlotte Hunks LLC is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to College Hunks Hauling Junk Corporate.
Auto-ApplyOffice Manager
Office manager job in Monroe, NC
Job DescriptionSalary:
About R&C Consulting Group R&C Consulting Group provides client-centered mental health and substance use services across North Carolina. Were always building a pipeline of compassionate, mission-driven professionals who want to make an impact in their communities.
This is a General Application
Apply here to join our Talent Poolfor future opportunities. We regularly review this pool when openings arise.We will contact you only if there is a current opening aligned with your background; otherwise, well keep your information on file for future consideration.
Roles We Commonly Hire For (Clinical & Admin):
Therapists(Outpatient/OPT): LCSW/LCSWA, LCMHC/LCMHCA
Substance Abuse Facilitators(SAIOP/SACOT)
Community Support Team (CST) QP/AP/ Paraprofessional
Intensive In-Home (IIH) QP/AP / Paraprofessional
Peer Support Specialists(CPSS)
Transportation Specialists
Office Managers & Office Assistants
Human Resources(generalist, coordinator, recruiter)
What Youll Do (high level):
Deliver client-centered care and/or reliable operational support, depending on role
Document services accurately and on time within our EHR
Collaborate with clients, families, DSS/MCOs, and community partners
Uphold confidentiality, safety, and compliance standards (HIPAA/agency policy)
Contribute to a positive, accountable, and team-oriented culture
What Youll Bring:
Clinical roles:Active NC licensure or associate license (e.g., LCSW/A, LCMHC/A,) or relevant SUD credential (e.g., CDAC/LSAC); QP/AP qualifications for CST/IIH; CPSS for Peer Support (or eligibility)
Facilitator roles:Group facilitation skills; SUD knowledge; documentation proficiency
Transportation:Valid drivers license, insurable MVR, professionalism, reliability
Office/Admin/HR:Customer service mindset; strong organization & communication; comfort with EHRs and productivity tools (Microsoft 365/Google Workspace)
All roles:Commitment to equity, cultural humility, client safety, and team collaboration
Work Schedule & Locations:
Full-time, part-time, and PRN schedules may be available depending on the role and site. We hire across multiple NC locations. Please note yourpreferred location(s)andavailabilityin your application.
Minimum Requirements (varies by role):
High school diploma to masters degree depending on position
Ability to pass background and reference checks; work authorization in the U.S.
Reliable transportation; some roles require local travel and flexible hours
How to Apply (Talent Pool):
Please submit yourresumeand, in your application questions or cover letter, indicate:
Role(s) of interestfrom the list above
Preferred location(s)andschedule(FT/PT/PRN)
Current licensure/certifications(if applicable)
Important Note:
This posting collects applications for future consideration.We will reach out if/when a relevant opening becomes available.If not selected immediately, your application will remain on file for future roles.
Equal Opportunity Employer
R&C Consulting Group is an equal opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. We value diversity and are committed to a respectful, inclusive workplace.
Campground Front Desk Supervisor
Office manager job in Marvin, NC
Trains, motivates, and leads Front Office associates in all responsibilities of the Front Office division, including the oversight of the Front Desk, Concierge and Reservations teams
Responsibilities:
Assists in the coordination and placement of front-line staff; oversees operation of front-line front office staff and ensures
excellent guest service s is provided while maintaining productivity; assists in coordination and placement of
front desk, reservations, and concierge associates.
Monitors guest service through routine audits and takes appropriate action when necessary; ensures guest
check-in is maintained in a friendly and timely manner; assists in coordination and execution of cottage and RV space availability.
Takes appropriate action to answer guest questions and resolves complaints; gives verbal direction and assistance to
guests and ensures quality guest service is given; displays a positive attitude about the resort and division to all
associates.
Assists in ensuring that all department and resort policies are being upheld daily such as wardrobe and grooming policies, safety procedures, and quality
Provides break and meal periods to subordinates in compliance with resort, state, and/or federal guidelines. Supports resort execution on time and attendance requirements in accordance with scope of position expectations.
Assists Front Office Manager with guest supply inventory and product ordering as necessary.
Other duties as assigned.
Qualifications:
Ability to work nights, weekends and holidays if necessary. Works with and leads of a small team of associates responsible for the check in/out procedures and reservation process of the resort and contributing to the positive experience of hundreds of guests daily.
Auto-ApplyFront Office Manager
Office manager job in Belmont, NC
Holiday Inn Express & Suites Arpt-Belmont | 250 Beatty Dr. Belmont, NC 28012
Join Maya Hotels and Take the Next Step in Your Career!
Are you a hardworking and customer-focused leader with a passion for hospitality and operational excellence? At Maya Hotels , we are seeking a Front Office Manager to oversee front desk operations, manage a high-performing team, and ensure a seamless guest experience. If you thrive in a fast-paced environment and excel at team leadership, organization, problem-solving, and enjoy working with top hospitality brands this is the opportunity for you!
Why Join Maya Hotels?
Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market.
Learn more about us at *******************
What We Offer:
Medical, Dental and Vision Insurance.
100% Employer Paid Life Insurance.
Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance.
Retirement Savings: 401K with Employer Contribution.
Employee Perks: Employee Referral Program, hotel discounts, and more!
Work-Life Balance: Paid Time Off (PTO).
Competitive salary and performance-based bonuses.
Career growth opportunities within the Maya Hotels family.
A supportive and friendly work environment.
The chance to work with ten well-respected hotel brands.
:
Essential Duties and Responsibilities:
Team Development & Leadership:
Supervise and train front desk staff, including receptionists, concierge, and bell staff.
Set clear performance expectations, conduct regular evaluations, and provide coaching.
Foster a positive, team-oriented work environment that enhances guest services.
Lead by example by delivering exceptional customer service and professionalism.
Guest Services & Experience:
Ensure a warm and efficient check-in/check-out process for all guests.
Handle guest inquiries, requests, and concerns with professionalism and efficiency.
Monitor guest feedback, addressing service improvements and implementing corrective actions.
Collaborate with other departments to ensure seamless communication and cooperation.
Reservations & Revenue Management:
Oversee reservation processes, ensuring accuracy and efficiency in bookings.
Implement strategic pricing and upselling opportunities to maximize occupancy and revenue.
Monitor room availability, arrivals, and departures to facilitate smooth operations.
Work closely with the sales and marketing team to make guest bookings and optimize revenue.
Front Office Operations & Compliance:
Develop and enforce standard operating procedures for the front office team.
Maintain accurate records of guest accounts, financial transactions, and room inventory.
Ensure the front desk and lobby area remain clean, professional, and welcoming.
Enforce hotel policies, security measures, and emergency procedures to ensure guest safety.
Budgeting & Financial Management:
Assist in preparing and managing the front office budget to control costs effectively.
Monitor departmental expenses, optimizing resource allocation and inventory management.
Analyze financial reports and implement strategies to maximize revenue and minimize expenses.
Collaborate with accounting to ensure accurate billing and financial reconciliations.
Education, Skills and Abilities:
Education: Bachelor's degree in hospitality management or related field preferred.
Experience: 2+ years of supervisory experience in front office, guest services, hospitality management or in a similar leadership role.
Leadership & Communication: Strong ability to train, mentor, and manage front office staff effectively.
Guest Relations: Strong ability to interact with guests, resolve complaints, and enhance guest experiences.
Problem-Solving & Decision-Making: Ability to think clearly under pressure and make quick, effective decisions.
Technical Proficiency: Familiarity with hotel property management systems (PMS) and reservation software.
Revenue & Financial Acumen: Understanding of revenue management, budgeting, and reporting.
Flexibility: Willingness to work varied schedules, including nights, weekends, and holidays.
Physical Requirements:
Ability to stand and walk for extended periods during shifts.
Ability to lift and carry up to 25 lbs., including luggage and office supplies.
Frequent bending, reaching, and handling front desk equipment and materials.
Comfortable working in a high-energy, guest-facing environment.
Ready to Join the Team?
Apply today by submitting your resume detailing your relevant experience to show us why you're the perfect fit for Maya Hotels. We look forward to welcoming you to the Maya Hotels Family!
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.
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