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Become An Office Manager/Customer Service

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Working As An Office Manager/Customer Service

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $50,000

    Average Salary

What Does An Office Manager/Customer Service Do At Compass Group, North America

* Directly supervises route service and Beverage attendant employees.
* Be able to carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
* Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
* Essential Duties and Responsibilities:
* Visit accounts and clients to maintain good relations and react to any comments, suggestions or concerns for the purpose of account retention; actively pursues pricing goals.
* Individual is the secondary contact for Customer/Clients interaction.
* Coordinating Beverage equipment installations, upgrades, and removals in new and existing locations; performs account location inspections and Kitchenette audits to ensure company standards are met.
* Reviews route daily and weekly reports to ensure Streamware integrity, control spoilage rates, monitor inventory accuracy of Beverage locations and control labor costs; ensures quality, cleanliness, merchandising, plan-o-gram compliance, customer service and company policies and programs are maintained.
* Reviews service frequencies to assure maximum sales without jeopardizing customer satisfaction; schedules and modifies route structure to improve productivity and control overtime compensation, as well as controlling employee scheduling so that employees are allowed their requested days off, and the operation has sufficient labor each day for service obligations; when necessary, performs activities of workers supervised when needed.
* Stays current and abides by all parts of collective bargaining agreements, where applicable.
* Schedules regular meetings with route service and attendant personnel, and foster open lines of communication with direct reports; confers with other supervisors to coordinate activities of the operation and attend regular staff meetings to keep informed and updated about current developments related to our company.
* Individual needs to ensure the proper handling of perishable foods, inventory controls both in the field and trucks; as well as analyzing financial reports to determine profitability and opportunities to improve ROI (PVV).
* Ensures a safe working environment and communicates company safely policies and goals to employees; secures necessary vehicles for route service personnel and insures proper maintenance of fleet vehicles; oversees all aspects of building maintenance including repairs, housekeeping and security.
* Maintain clean and safe work environment; performs job safely.
* Individual will notify a member of Senior Management of any information that would be beneficial in account retention or jeopardize the business.
* Other duties may be assigned

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Help others decide if this is a good career for them

Average Length of Employment
Office Manager 4.3 years
Top Careers Before Office Manager/Customer Service
Cashier 11.4%
Manager 2.5%
Secretary 2.1%
Teller 1.9%
Internship 1.7%
Server 1.6%
Top Careers After Office Manager/Customer Service
Cashier 9.2%
Owner 2.5%
Manager 2.4%
Bookkeeper 2.4%

Do you work as an Office Manager/Customer Service?

How Would You Rate The Salary Of an Office Manager/Customer Service?

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Top Skills for An Office Manager/Customer Service

  1. Customer Service
  2. Weekly Payroll
  3. Office Supplies
You can check out examples of real life uses of top skills on resumes here:
  • Provided excellent customer service to community and customers while performing accurate managerial tasks to ensure business success.
  • Coordinated company-wide benefits, OSHA program training/inspections, COBRA administration and bi-weekly payroll preparation.
  • Helped in all areas of store: Print Dept., Furniture Dept., Office Supplies and Electronics
  • Contributed substantially to reducing outstanding accounts receivables through improving collection processes.
  • Provided data entry, payroll support and daily ledger of daily incoming revenue while processing and distributing confidential paperwork upon request.

Office Manager/Customer Service Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 6,469 Office Manager/Customer Service resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Office Manager/Customer Service Resume

View Resume Examples

Office Manager/Customer Service Demographics

Gender

Female

76.1%

Male

13.3%

Unknown

10.6%
Ethnicity

White

63.2%

Hispanic or Latino

16.4%

Black or African American

11.5%

Asian

5.5%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

59.9%

German

5.3%

French

4.6%

Arabic

4.6%

Russian

3.3%

Polish

3.3%

Italian

2.6%

Mandarin

2.0%

Korean

2.0%

Carrier

2.0%

Vietnamese

1.3%

Thai

1.3%

Tagalog

1.3%

Portuguese

1.3%

Chinese

1.3%

Urdu

1.3%

Turkish

0.7%

Hindi

0.7%

Ukrainian

0.7%

Dari

0.7%
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Office Manager/Customer Service Education

Schools

University of Phoenix

32.6%

Kaplan University

6.5%

Strayer University

5.5%

Ashford University

4.7%

Miami Dade College

4.7%

University of South Florida

4.7%

Liberty University

4.2%

The Academy

3.6%

American InterContinental University

3.6%

Houston Community College

3.4%

Ultimate Medical Academy - Clearwater

3.1%

Palm Beach State College

3.1%

Western Governors University

2.9%

University of Kentucky

2.6%

Southern New Hampshire University

2.6%

University of North Texas

2.6%

Hillsborough Community College

2.6%

Kennesaw State University

2.3%

Tidewater Community College

2.3%

Western Washington University

2.3%
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Majors

Business

35.9%

Accounting

9.4%

Health Care Administration

6.0%

Psychology

5.7%

Education

4.0%

Communication

3.5%

Medical Assisting Services

3.5%

Nursing

3.3%

General Studies

3.3%

Management

3.2%

Criminal Justice

2.9%

Marketing

2.6%

Liberal Arts

2.5%

English

2.4%

Human Resources Management

2.1%

Computer Science

2.0%

Graphic Design

2.0%

Legal Support Services

2.0%

Insurance

1.9%

Finance

1.8%
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Degrees

Other

36.2%

Bachelors

28.6%

Associate

18.1%

Certificate

7.2%

Masters

5.7%

Diploma

2.4%

License

1.4%

Doctorate

0.3%
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How Would You Rate Working As an Office Manager/Customer Service?

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Top Office Manager/Customer Service Employers

Jobs From Top Office Manager/Customer Service Employers

Office Manager/Customer Service Videos

David Brent's Hotel Role Play - The Office - BBC

Career Advice on becoming a Front Office Manager by Daniella W (Full Version)

Career Advice on becoming a Client Services Manager by Richard D (Full Version)

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