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Become An Office Manager/Customer Service

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Working As An Office Manager/Customer Service

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $63,741

    Average Salary

What Does An Office Manager/Customer Service Do At Compass Group, North America

* Directly supervises route service and Beverage attendant employees.
* Be able to carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
* Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
* Essential Duties and Responsibilities:
* Visit accounts and clients to maintain good relations and react to any comments, suggestions or concerns for the purpose of account retention; actively pursues pricing goals.
* Individual is the secondary contact for Customer/Clients interaction.
* Coordinating Beverage equipment installations, upgrades, and removals in new and existing locations; performs account location inspections and Kitchenette audits to ensure company standards are met.
* Reviews route daily and weekly reports to ensure Streamware integrity, control spoilage rates, monitor inventory accuracy of Beverage locations and control labor costs; ensures quality, cleanliness, merchandising, plan-o-gram compliance, customer service and company policies and programs are maintained.
* Reviews service frequencies to assure maximum sales without jeopardizing customer satisfaction; schedules and modifies route structure to improve productivity and control overtime compensation, as well as controlling employee scheduling so that employees are allowed their requested days off, and the operation has sufficient labor each day for service obligations; when necessary, performs activities of workers supervised when needed.
* Stays current and abides by all parts of collective bargaining agreements, where applicable.
* Schedules regular meetings with route service and attendant personnel, and foster open lines of communication with direct reports; confers with other supervisors to coordinate activities of the operation and attend regular staff meetings to keep informed and updated about current developments related to our company.
* Individual needs to ensure the proper handling of perishable foods, inventory controls both in the field and trucks; as well as analyzing financial reports to determine profitability and opportunities to improve ROI (PVV).
* Ensures a safe working environment and communicates company safely policies and goals to employees; secures necessary vehicles for route service personnel and insures proper maintenance of fleet vehicles; oversees all aspects of building maintenance including repairs, housekeeping and security.
* Maintain clean and safe work environment; performs job safely.
* Individual will notify a member of Senior Management of any information that would be beneficial in account retention or jeopardize the business.
* Other duties may be assigned

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Office Manager/Customer Service Videos

David Brent's Hotel Role Play - The Office - BBC

Career Advice on becoming a Front Office Manager by Daniella W (Full Version)

Career Advice on becoming a Client Services Manager by Richard D (Full Version)

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Help others decide if this is a good career for them

Average Length of Employment
Office Manager 4.1 years
Top Careers Before Office Manager/Customer Service
Teller 7.1%
Cashier 6.2%
Manager 2.7%
Secretary 2.2%
Top Careers After Office Manager/Customer Service
Teller 6.0%
Cashier 4.7%
Bookkeeper 2.9%
Owner 2.2%
Manager 2.1%

Do you work as an Office Manager/Customer Service?

Office Manager/Customer Service Demographics

Gender

Female

84.1%

Male

14.1%

Unknown

1.8%
Ethnicity

White

63.5%

Hispanic or Latino

16.0%

Black or African American

11.2%

Asian

6.1%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

58.8%

German

5.2%

French

4.1%

Arabic

4.1%

Mandarin

3.1%

Korean

3.1%

Portuguese

2.1%

Chinese

2.1%

Vietnamese

2.1%

Russian

2.1%

Carrier

2.1%

Urdu

2.1%

Thai

2.1%

Hindi

1.0%

Dakota

1.0%

Dari

1.0%

Armenian

1.0%

Tagalog

1.0%

Cantonese

1.0%

Polish

1.0%
Show More

Office Manager/Customer Service Education

Schools

University of Phoenix

27.1%

American InterContinental University

6.9%

Liberty University

5.9%

Strayer University

5.4%

University of South Florida

4.4%

Kaplan University

4.4%

Ashford University

3.9%

Palm Beach State College

3.9%

University of Kentucky

3.9%

Grand Canyon University

3.9%

Miami Dade College

3.4%

Fresno City College

3.0%

Ultimate Medical Academy - Clearwater

3.0%

University of North Texas

3.0%

University of Central Arkansas

3.0%

Illinois State University

3.0%

Indiana State University

3.0%

Bristol Community College

3.0%

College of the Canyons

3.0%

University of Central Florida

3.0%
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Majors

Business

33.3%

Accounting

10.0%

Psychology

6.7%

Health Care Administration

5.3%

Management

3.8%

Communication

3.8%

Education

3.8%

English

3.1%

Nursing

3.0%

Criminal Justice

3.0%

Medical Assisting Services

2.9%

Liberal Arts

2.7%

Marketing

2.7%

General Studies

2.6%

Graphic Design

2.4%

Insurance

2.3%

Human Resources Management

2.3%

Computer Science

2.2%

Legal Support Services

2.1%

Finance

2.1%
Show More
Degrees

Other

37.1%

Bachelors

28.8%

Associate

16.6%

Certificate

7.4%

Masters

6.4%

Diploma

2.2%

License

1.3%

Doctorate

0.3%
Show More

Office Manager/Customer Service Videos

David Brent's Hotel Role Play - The Office - BBC

Career Advice on becoming a Front Office Manager by Daniella W (Full Version)

Career Advice on becoming a Client Services Manager by Richard D (Full Version)

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Top Skills for An Office Manager/Customer Service

  1. Customer Service Representatives
  2. Payroll
  3. Office Supplies
You can check out examples of real life uses of top skills on resumes here:
  • Directed all customer service representatives activities, including order processing, confirmations, deductions, plus manufacturer and customer relations.
  • Received and resolved escalated human resource/payroll inquires.
  • Maintained accurate inventory of office supplies to create an efficient working environment.
  • Prepared activity reports with the interpretation, implementation and enforce company policies, strategies and procedures.
  • Order Mattresses*Inventory*Bank Deposits*Customer Service*Knowledge of Merchandise*Upkeep of Showroom Floor*Computer data entry and answer telephones

How Would You Rate Working As an Office Manager/Customer Service?

Are you working as an Office Manager/Customer Service? Help us rate Office Manager/Customer Service as a Career.

Top Office Manager/Customer Service Employers

Jobs From Top Office Manager/Customer Service Employers

Office Manager/Customer Service Videos

David Brent's Hotel Role Play - The Office - BBC

Career Advice on becoming a Front Office Manager by Daniella W (Full Version)

Career Advice on becoming a Client Services Manager by Richard D (Full Version)

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