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The differences between office managers/customer service and customer service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an office manager/customer service and a customer service manager. Additionally, a customer service manager has an average salary of $61,487, which is higher than the $36,452 average annual salary of an office manager/customer service.
The top three skills for an office manager/customer service include purchase orders, credit card and bank deposits. The most important skills for a customer service manager are strong customer service, payroll, and customer satisfaction.
| Office Manager/Customer Service | Customer Service Manager | |
| Yearly salary | $36,452 | $61,487 |
| Hourly rate | $17.52 | $29.56 |
| Growth rate | 5% | 6% |
| Number of jobs | 61,208 | 313,110 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 46% |
| Average age | 47 | 44 |
| Years of experience | 6 | 6 |
An Office Manager / Customer Service ensures an office is operating properly day to day, communicates with clients regarding products and services, and generally oversees other administrative and support staff. In this position, you will be required to represent the company in various instances, organize other administrative staff, provide input on hiring, firing and, promotions, ensure company policies are up to date, manage company budgets, and maintaining office records and databases. Therefore, a requirement of this position is the knowledge of office database systems and office software packages.
Customer service managers are in charge of overseeing a group of customer service associates. They ensure that key metrics are met by the employees. These metrics usually include average handling time and customer satisfaction ratings. They also give coaching to employees who might need additional guidance in reaching team goals. Customer service managers are expected to have had experience on the operations floor to balance their role as a strategic leader and a people manager. They should have customer service skills, decision-making skills, and communication skills.
Office managers/customer service and customer service managers have different pay scales, as shown below.
| Office Manager/Customer Service | Customer Service Manager | |
| Average salary | $36,452 | $61,487 |
| Salary range | Between $27,000 And $49,000 | Between $35,000 And $105,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | New Jersey |
| Best paying company | - | KLA |
| Best paying industry | - | Manufacturing |
There are a few differences between an office manager/customer service and a customer service manager in terms of educational background:
| Office Manager/Customer Service | Customer Service Manager | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | University of Pennsylvania |
Here are the differences between office managers/customer service' and customer service managers' demographics:
| Office Manager/Customer Service | Customer Service Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 13.7% Female, 86.3% | Male, 37.0% Female, 63.0% |
| Race ratio | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 8% | 10% |