Office manager/customer service resume examples for 2025
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How to write an office manager/customer service resume
Craft a resume summary statement
A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:
Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.
Step 2: Next put your years of experience in office manager/customer service-related roles.
Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.
Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.
These four steps should give you a strong elevator pitch and land you some office manager/customer service interviews.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:
- Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
- Include as many relevant hard or technical office manager/customer service skills as possible for each job you apply to.
- Be specific with the skills you have and be sure you are using the most up to date and accurate terms.
Here are example skills to include in your “Area of Expertise” on an office manager/customer service resume:
- Purchase Orders
- Credit Card
- Bank Deposits
- Customer Complaints
- Office Operations
- QuickBooks
- Office Equipment
- Accounts Receivables
- Customer Accounts
- Order Entry
- Inventory Control
- Accounts Payables
- Customer Orders
- Office Management
- Scheduling Appointments
- Front End
- Human Resources
- Customer Issues
- Customer Inquiries
- Service Calls
- Order Processing
- Computer System
- Travel Arrangements
- Insurance Policies
- Sales Reports
- Customer Calls
- Office Procedures
- Customer Relations
- Administrative Tasks
- Outbound Calls
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How to structure your work experience
Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the office manager/customer service position. Here is how to most effectively structure your work experience:
- List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
- Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs.
How to write office manager/customer service experience bullet points
Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:
- Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
- Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
- Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.
Here are effective examples from office manager/customer service resumes:
Work history example #1
Travel Agent
American Airlines
- Received promotion to Frequent Flyer Advantage desk to handle incoming calls from VIP passengers.
- Provided clients with excellent oral communications.
- Supported clients via telecommunications and e-mail.
- Utilized various forms of electronic communication to provide timely response to customer inquiries.
- Provided technical support and assisted clients using the Apollo travel reservation system.
Work history example #2
Customer Service Administrative Assistant
ManpowerGroup
- Worked directly with Home Office and Support Center to investigate and resolve contractor complaints and inquiries regarding benefits and payroll issues.
- Reconciled and balanced general ledger, payroll and inventory control reports.
- Provided clerical support to Customer Service Director, Representatives and Construction Personnel.
- Represented clients on a variety of clinical-related projects via inbound and outbound telecommunication.
- Used many IBM and internet databases to acquire this information.
Work history example #3
Office Manager/Customer Service
Bank of America
- Balanced large corporate payroll accounts and regular corporate accounts on a daily basis.
- Assisted numerous representatives with job related policy and procedures in order to successfully perform their jobs.
- Maintained a comprehensive knowledge of operational policies and procedures; account and legal documentation and products and services.
- Ensured adherence and compliance with all segments, federal, state, and company guidelines.
- Responded to Customer inquiries and/or requests and maintaining regular communication via phone and face-to-face appointments.
Work history example #4
Office Manager/Customer Service
Domino's Pizza
- Provided oversight of company's Matching Grants, Holiday Giving, and Annual Charity programs.
- Finalized and cashiered all customer invoices and performed all nightly accounting and deposits.
- Ensured facility and program readiness including participant check-in, activities, communications with vendors, and customer satisfaction.
- Ensured that VIP reservations were appropriately blocked through close monitoring and proper organization.
- Managed front office operational procedures and room sales while utilizing Property Management Systems and Marriott Automated Reservation System for Hotel Accommodations.
You can let Zippi customize your resume.
Add an education section to your resume
- The highest degree you have achieved.
- TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
- TField of study
- TAny honors, relevant coursework, achievements, or pertinent activities
Here are some examples of good education entries for resumes:
Some College Courses in secretarial and administrative science
West Coast Ultrasound Institute, Los Angeles, CA
2004 - 2004
High School Diploma
2011 - 2011
Highlight your office manager/customer service certifications on your resume
If you have any additional certifications or education-like achievements, add them to the education section.
Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.
If you have any of these certifications, be sure to include them on your office manager/customer service resume:
- Certified Professional - Human Resource (IPMA-CP)
- Certified Medical Administrative Assistant (CMAA)
- Certified Pharmacy Technician (CPhT)
- Microsoft Office Specialist: Expert (Office 365 and Office 2019)
- International Accredited Business Accountant (IABA)
- Nationally Certified Medical Office Assistant (NCMOA)