Office Manager
Office manager job in Kalamazoo, MI
Are you looking for a way to apply your management and administrative expertise in a dynamic academic setting? Are you a dedicated, responsible individual who thrives in a service-oriented environment? If so, then Kalamazoo Valley Community College may have the ideal full-time job opportunity for you.
About Us
Kalamazoo Valley Community College is a comprehensive, fully accredited, public, two-year college in Kalamazoo, MI. We offer associate degrees in more than 60 areas of study and 50 certificate programs. Kalamazoo Valley Community College creates innovative and equitable opportunities that empower all to learn, grow, and thrive.
About the Opportunity
Kalamazoo Valley is seeking a full-time Office Manager to supervise office operations and perform welcome desk and administrative duties as part of the college's centralized Institutional and Operational Support Services Department.
This position supervises day to day operations for the Support Services team assigned to the Student Development Services office at the Texas Township campus. The Office Manager works closely with the Associate VP for Student Development Services, the leadership team and other departments in order to provide excellent customer service to students, faculty and staff. The manager receives, prioritizes and assigns tasks and coordinates schedules in order to support various initiatives within Student Development Services. The position recommends hires, orients, trains and evaluates all assigned personnel; recommends training and, through the Human Resources Department, establishes acceptable human resource practices; assists with and monitors departmental budget; attends to and resolves internal personnel situations/difficulties; and processes all required documents.
Specific Responsibilities of this Position
* Providing information to students, customers and employees, regarding departmental policies and procedures.
* Initiating, developing and/or coordinating complex projects for the assigned department.
* Collaborating with others across the college for projects and problem solving.
* Collecting and analyzing data and reporting findings to supervisor.
* Preparing administrative reports, proposals and procedures.
* Drafting or editing messages, chat information, websites, publications in coordination with marketing and other departments.
* Drafts correspondence and/or corresponding in response to inquiries; and, initiating, developing, participating in, recommending and implementing clerical/office related decisions regarding office policy and procedures.
* Assisting in implementation of new systems and technology tools.
* Providing administrative assistance with special events.
* Preparing or coordinating preparation of payroll, purchasing, facilities, vouchers, pay authorization and related documents.
Minimum Qualifications:
Appropriate education, training, experience and talents are required. An example of this would be an Associate Degree in Office Administration, Accounting or a related field and 3 years experience in office management.
A high level of skill is needed with Microsoft Office and other software systems.
Preferred Qualifications and Experience: Physical Demands: Work Hours: 40 hours per week, Monday - Friday; 8:00 a.m. - 5:00 p.m. Posting Date 10/20/2025 Closing Date: Special Instructions to Applicants:
This position will remain posted until filled. However, priority consideration will be given to applications received prior to November 5, 2025.
Please apply online at: jobs.kvcc.edu.
EEO Statement
As an employer, Kalamazoo Valley encourages, welcomes, and fosters differences because we believe that diversity makes us great. It is the policy of Kalamazoo Valley Community College not to discriminate on the basis of race (including traits associated with race such as hair texture and protective hairstyles), religion, color, national origin/ethnicity, sex, sexual orientation, gender identity, gender expression, pregnancy, disability, genetic information, age, height, weight, familial status, veteran status, marital status, citizenship, or any other status or characteristic protected by law, in its programs, services, employment or activities. All qualified applicants will be given equal opportunity and consideration for employment; please consider joining us as we empower all to learn, grow and thrive.
Prior to a job offer, candidates will be required to complete a criminal record background check. For some positions, a credit history investigation will also be required. Information gathered will be used for job-related purposes to the extent permitted by applicable law and will not result in an automatic disqualification from an employment opportunity.
Assistant Ticket Office Manager
Office manager job in Kalamazoo, MI
Overview Top Reasons to Work With GHG
We are one of the Nation's 101 Best and Brightest Companies to work for
You'll have the opportunity to work with a team that is fun, creative, and enthusiastic!
You will have the opportunity to grow your skills and experience in an environment that fosters growth and development.
Responsibilities
Job Purpose:
Responsible for assisting with the management of the day-to-day affairs for the Ticket Office (K-Wings, Wings Event Center, Ice Events). Responsible for supporting Ticket Office Manager in all aspects of the Ticket Office operations, including hiring and training of staff. Must relate to all levels of management and have the skills to identify with the public to ensure the facility's high level of customer service.
What You'll Be Doing
May include, but not limited to:
● Assist the Ticket Office Manager in the day-to-day operation of the ticket office
● Manage the Ticket Office for select events or when the TO Manager is out of the office
● Communicate effectively with promoters, facility personnel, tenants, ticketing provider, suite holders, and patrons as needed
● Solve problems and provide excellent customer service
● Attend weekly meetings with K-Wings and WEC staff
● Maintain proper staffing levels; assist in hiring processes
● Oversee training of new and returning employees
● Prepare staff schedule and ensure shifts are covered
● Maintain open staff dialogue with regular performance reviews
● Create and update Ticket Office manuals with updated policies and procedures
● Develop and maintain SOPs for all ticket office processes
● Prepare sheets with information for events, policy changes, and event day reminders for all staff
● Serve as point person for customer inquiries and concerns via phone call or email
● Work with Ticket Office Manager and finance team to prepare daily sales reports and matching revenue deposits for all events
● Reconcile sales with cash on hand
● Assist in the preparation of event settlements
● Assist in the building of events on the Etix System
● Become familiar with necessary Etix reports
● Continually attend culture training and educational leadership courses
● Assist Usher staff with ticket-taking procedures and troubleshooting
● Assist in oversight of building's lost and found management
● Assist in oversight and operation of Guest Relations booth
● Assist with Ticket Office transition to new downtown event center
Qualifications What You Need for this Position
● Management and Supervision experience.
● Knowledge and experience using Etix, Ticketmaster, or equivalent ticketing software.
● Sales and customer service experience preferred.
● Bachelor's degree in Business, Sports Administration, or similar field is preferred.
● Be driven by purpose, mission, values, and have a sense of urgency.
● Be detail oriented with an eye for mistakes and improvements.
● Desire to continuously learn more and grow in skills and abilities.
● Able to work closely with staff through strong communication and verbal skills.
● Able to work long irregular hours as dictated by events schedule.
● Able to stand for long periods of time, up to 10 hours or more.
● Able to stoop and bend.
● Able to lift up to 40 pounds from time to time.
● Able to comply with safety and health code standards.
● Able to handle responsibilities that require repetitive motion tasks.
What's in it for You
Joining an award winning and high performing team that values fun and relationships
Monthly, Quarterly, and Annual Bonus Program
Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
10% Discount on GHG outlets
Remote work program offering up to 5 days per month remote work, based around scheduled site tours and event support.
Complimentary access to Employee Cafeteria
Discounted hotel rates at both Choice Hotels Worldwide
Parental Leave Program
401K with 100% match up to 3%
Medical/Dental/Vision
INDGHGKZ
Auto-ApplyOffice Coordinator - Behavioral Health
Office manager job in Allegan, MI
Details
This role is a key member of the team supporting the Allegan Office. The position provides excellent customer service to ensure a positive, efficient experience for individuals accessing Mental Health and Substance Use services, as well as for the staff delivering those services. The role also offers high-level administrative support and coordination to help clinical staff effectively complete essential tasks and meet organizational strategic goals. Primary responsibilities include responding to phone calls, welcoming and directing clients, data entry, assisting with projects, coordinating workflows across programs, and supporting overall office operations. Success in this position is built on strong communication, organization, and the ability to form purposeful, respectful working relationships.
We support our employees with a robust benefits package, high-quality supervision, flexible scheduling, a vibrant work culture, ongoing training opportunities, and pathways for career growth. Ideal candidates bring a willingness to reflect on bias, equity, successes, and challenges with empathy and curiosity-qualities that help individuals thrive and grow within our organization.
Position Requirements
Provide high-quality customer service and utilize creative problem-solving skills to address and resolve issues
Prior experience in a Behavioral Health and/or Medical office setting
High-level technical skills and proficiency in Microsoft Office
Experience with data analysis
Ability to provide technical support to staff
Strong project management skills to support planning, coordination, and goal completion
Working knowledge of electronic health record (EHR) systems
Ability to work effectively and efficiently across multiple programs
Demonstrated experience working with culturally diverse populations
Bilingual ability (Spanish/English) preferred
Minimum of 1 year of administrative experience in a professional office setting
We recognize that candidates may have unique skills and experiences that are not always reflected in a job description. If you believe you can contribute to our team, we encourage you to apply.
Learn More About Arbor Circle
At Arbor Circle, we support our employees with:
Market-driven and equitable salary practices
Robust health insurance options
401k match
11 paid holidays (including floating holidays meaningful to you)
3 weeks' vacation upon hire, plus separate paid sick time
A supportive, fulfilling, and inclusive workplace culture
Equity and inclusion-focused affinity and work groups
Ongoing professional development and meaningful career growth opportunities
Quality supervision and flexible scheduling
If you require alternative methods of application or screening, please contact the employer directly, as external platforms are not responsible for the application process.
Learn more at arborcircle.org/careers.
Auto-ApplySupport Professional, Student Life & Leadership - Office Manager
Office manager job in Grand Rapids, MI
The Support Professional provides direct administrative support to the Director of Student Life & Leadership and supports numerous budgetary, activity, and communication needs. The office serves the college and students in several ways, including front desk services/sales (RaiderCards, bus passes, movie tickets, etc.), coordinating all major student events and student clubs/organizations on campus, oversight of the food pantry and dining services, and enforcement of the Student Code of Conduct and Behavioral Intervention Team. The Support Professional holds key responsibilities in oversight of our financial records and daily club/organization management.
Requisition ID: 1037
Position Number: 00001520
Employee Group: APSS Bargaining Agreement
Schedule: 8:00 AM - 5:00 PM, 40 hours/52 weeks
Compensation: Level A, $20.23 per hour
Benefits: Full-time
Reports to: Director of Student Life and Conduct
Posting Opens: 11/07/2025
Posting Closes: Open until filled
ESSENTIAL FUNCTIONS
* Overall budget projection and monitoring, and account reconciliation for numerous Student Life & Leadership and student organizations, including the department budget and the food pantry budget.
* Provide direct support to the Director of Student Life & Leadership through regular update meetings, processing navigate referrals, assisting with email inbox, phone calls, and scheduling student meetings
* Maintain accurate and up-to-date financial records and prepare financial documentation for end-of-year and auditing purposes
* Responsible for Student Life cash management, which includes weekly sales deposits, cash outs, point of sale reconciliations
* Manage ordering for Student Life and Student Food Pantry. Serves as back up to the Basic Needs Coordinator for inventory and promotion of Food and Snack Pantry Resource.
* Responsible for daily administration of the Center for Student Life & Leadership including, but not limited to:
* Purchasing approval for any and all event, supplies, and food ordering
* Coordinate and request through banquet and conference services all space request and space set-up needs
* Responsible for processing all student organization and student involvement forms. Examples are event registration forms, permission to raise funds, popcorn machine rental, RaiderCard readers, cash box requests, amplified sound requests, and travel and van rental request forms.
* Verify that approved events are in RaiderConnect
* Communicate timelines in a clear and kind way to students and departments
* Provide support to the Campus Activities Board's event planning:
* Keep up to date with annual budget and follow all GRCC purchasing and contract procedures
* Support select CAB events through attendance and representing the Student Life Office
* Support the campus student events calendar, and provide updates as needed to various campus departments
* Support the PTK advisor and GRCC/PTK MOU by processing membership payments and sharing processed memberships with the GRCC Registrar's Office.
* Support the development and production of the GRCC Campus Life Newsletter
* Serve on the Behavioral Intervention Team (BIT) as the team's secretary and support the BIT case-managers in keeping records up to date, prompt follow ups in the case management software system, and closing reports.
* Responsible for processing BIT & student conduct background checks upon request, scheduling BIT & student conduct appointments, and assisting with conduct related paperwork as needed
* Assist with Student Life counter services including duties related to opening and closing the office
* Manage office communications; serve as web editor for the Student Life & Leadership office, email templates for student response, tabling, bulletin boards and digital signage related to Student Life & Conduct services at large and/or Student Life sponsored events.
* Maintain and organize Student Life & Leadership Google Drive and Shared Drive. Update access permissions as necessary for personnel changes.
* Provide back up support to Service and Technology Coordinator for front desk management and supervision
* Provide general support to all Student Life office functions and events
* Present a positive and professional image, utilizing the GRCC Service Excellence guidelines, to the students, visitors, department and college
* Participate as a member or leader on teams or committees as requested or as mutually agreed upon
* Assist in event coordination support
* Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
* Performs other related duties as assigned.
JOB SPECIFICATIONS
Education Credentials
* Associate's degree or comparable combination of relevant education and experience
Work Experience
* Three (3) years of experience in a customer service role or office environment required
* Experience in higher education preferred
Skills
* Ability to perform functions of the job efficiently and cheerfully in stressful situations
* Excellent organizational and problem solving skills
* Excellent written, verbal and interpersonal communication skills
* Ability to provide high level customer service
* Possess the personality and enthusiasm to work with students, college staff and general public
* Proficient in software applications including PeopleSoft, Microsoft Office (MS Word, Excel, Publisher, Power Point).
* Ability to take initiative, to follow through, and effectively manage multiple projects in a timely manner
* Ability to work effectively with diverse groups and individuals
* Finalists must possess excellent proofreading skills and have aptitude for detailed work. A skills assessment may be required.
Physical Demands
* Ability to lift a maximum of 30 pounds
* Ability to sit for prolonged periods of time
* Ability to constantly engage students at different stations throughout the Student Services area for long periods of time
Mental Demands
* Ability to handle confidential material judiciously
* Project a professional image including punctuality and good attendance record
* Exhibit a working knowledge of College departments and services available for students, staff, faculty and the community
Working Conditions
* GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
* Primarily office/desk work.
* Position requires ability to stand/walk for long periods of time during major events.
* Some nights and weekends required.
BENEFITS
* Health Coverage: Six health insurance plan options, including one with no health insurance premiums.
* Time off: Enjoy substantial vacation time.
* Wellness Program: Access resources for physical and mental wellbeing, and an onsite gym membership.
* Continuous Learning: Career development and educational opportunities.
* Retirement Plans: Secure your future with our retirement options, including a state retirement plan.
NEXT STEPS / APPLICATION PROCESS
* Please fill out an application at ***************************** Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.
* Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.
NONDISCRIMINATION STATEMENT
Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.
Office Manager
Office manager job in Grand Rapids, MI
Join our dynamic team at Fox Hyundai Kia as a Full-Time Office Manager in Grand Rapids, MI, where excellence and teamwork drive our success. This onsite position offers the opportunity to work in an environment that values fun and professionalism. You'll play a critical role in ensuring our daily operations run smoothly while collaborating with a dedicated team that respects and supports each other. Embrace the chance to be part of a forward-thinking company that celebrates a customer-focused approach.
Your contributions will directly impact our high-performance culture and help us achieve outstanding results. You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. If you're ready to elevate your career and enjoy a rewarding experience in the auto dealership industry, we encourage you to apply today.
What would you do as a Office Manager
As the Office Manager at Fox Hyundai Kia, you will oversee daily administrative operations, ensuring that the office runs efficiently and effectively. Your day-to-day responsibilities will include managing schedules, coordinating meetings, and supervising office staff to foster a collaborative environment. You will handle incoming communications, addressing inquiries promptly with respect and professionalism. Additionally, you will maintain accurate records and manage office supplies to ensure a well-organized workspace.
Expect to implement processes that enhance productivity and support our customer-focused initiatives. You will also assist in preparing reports and data analysis to inform decision-making. Your role will involve creating a positive atmosphere that promotes teamwork and enthusiasm among team members, aligning with our core values.
Does this sound like you?
To be successful as an Office Manager at Fox Hyundai Kia, you will need a strong set of skills that align with our core values. Excellent organizational abilities are essential for managing multiple tasks and ensuring smooth operations. Strong communication skills, both written and verbal, will enable you to interact effectively with team members and customers, fostering a respectful and supportive environment.
Problem-solving aptitude is crucial, allowing you to address challenges proactively and efficiently. A keen attention to detail will help maintain accuracy in record-keeping and reporting. Demonstrating leadership skills will be vital as you guide and motivate your team to work collaboratively.
Additionally, a positive attitude and enthusiasm for the auto dealership industry will promote a fun and engaging workplace culture. Flexibility and adaptability will also be important, as you navigate the diverse needs of the office and contribute to our high-performance goals.
Join our team today!
Apply today! We'd love to have you on the team!
Business Office Manager- Muskegon
Office manager job in Muskegon, MI
We are seeking a highly organized and detail-oriented Business Office Manager to oversee the administrative and financial operations of our office in Saginaw. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record of managing office procedures and budgets effectively.
Responsibilities:
Manage resident trust fund
Handle day to day concerns of billing concerns within facility
Monitor Account receivables and have monthly triple check meetings.
Coordinate with vendors and service providers
Ensure compliance with all regulatory requirements
Handle resident Medicaid Applications
Works closely with regional BOM to ensure outstanding accounts are being managed
In charge of private pay collections
Handle confidential information with discretion
Qualifications:
High school degree required
Associate or bachelor's degree preferred
3+ years of experience in office management or related role with Billing
Strong knowledge of financial and accounting principles
Proficiency in Microsoft Office and accounting software
Excellent organizational and time management skills
Ability to work independently and as part of a team
Strong communication and interpersonal abilities
Experience in healthcare or senior living industry a plus
#MGK
Aesthetic Business Manager - Grand Rapids, MI
Office manager job in Grand Rapids, MI
Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Job Title: Aesthetic Business Manager
Location: Grand Rapids, MI
The role of the Aesthetics Business Manager will implement sales/direct sales plans and processes to maximize sales opportunity through promotion and sale of technical and/or nontechnical products and/or services and solutions directly to current and new end customers.
Key Responsibilities
· Implement Sales / Direct Sale plans and processes to maximize sales opportunity through promotion and sale of technical and/or nontechnical products and/or services and solutions directly to current and new end customers
· Track and monitor lead generation plans to ensure a substantive sales opportunity pipeline
· Implement and execute Sales / Direct Sales processes and policies ensuring product/brand sales volumes and profit targets are met
· Collaborate on Sales / Direct Sales activities informing customers of new product/service introductions and prices
Preferred Skills and Qualifications
· Bachelor's Degree required
· 2+ years of combined sales and customer service
· Strategic and consultative sales background
· Prior experience in buy and bill sales
Position will be commensurate with experience.
What We Offer in Return
You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
Next Steps
· If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
· The next step is a virtual conversation with the hiring manager
· The final step is a panel conversation with the extended team
Our people make a difference
At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.
Employer's Rights
This does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Galderma is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by applicable law. Galderma is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment.
Auto-ApplyOffice Administrator (EXTERNAL)
Office manager job in Grand Rapids, MI
For description, see PDF: ************ kuyper. edu/wp-content/uploads/2025/07/Calvin-Church-office-administrator-2025.
pdf
Office Manager
Office manager job in Holland, MI
At Smile, our passion is to reimagine dentistry and how people experience it. To that end, we focus on doing one thing better than anyone else…easy, integrated dental care. Smile is West Michigan's first and only multi-specialty dental practice, combining adult dentistry (Smile), pediatric dentistry (Little Smiles), and orthodontics (Smile Orthodontics). This allows each of our offices (Grand Rapids, Grand Haven, North Muskegon, and Holland) to provide a one-stop destination for the dental needs of the entire family.
To learn more about our office, check out our website here: ******************************************
Our office managers serve as leaders and are the heart and soul of the practice. Our managers focus on partnering with our doctors to optimize practice performance and provide the best patient experience. By joining our team, you will have:
Work-Life Balance: (Monday-Thursday 7:40am-5:00pm, Fridays 7:40am-1:00pm)
Time Off: Up to 3 weeks PTO + 8 Paid Holidays (PTO rolls over!)
Parental Leave: Up to 3 weeks paid
401(k) Match
Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans
Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues
CE & Growth: SPEAR access + continuing education
Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans
Pet Insurance: Flexible plans + 24/7 telehealth for your pet
Compensation: $
55,000-62,000/ Year
Key Responsibilities
Post insurance and patient payments, verify insurance, and appeal denied insurance claims
Check in patients and preparing and presenting simple treatment plans
Complete end of day
Run daily, weekly, and monthly reports from practice management system
Conduct daily huddle meetings
Establish schedules and work assignments for team members according to workload, space, and equipment
Identify problems, provide training to team members, and deliver feedback
Maintain Practice Management System to store accurate data and produce reports.
Authorize expenditures to budget.
Competencies and Qualifications:
Ability to delegate tasks effectively
Proactively manage performance expectations
Prioritization of competing commitments and initiatives
Ability to manage up, across and down effectively
Strong verbal and written communication
Customer service experience
Leadership and management experience
Dental office experienced (preferred)
Additional Information:
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Working Environment & Physical Requirements
Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.
Assistant Ticket Office Manager
Office manager job in Kalamazoo, MI
JOB PURPOSE: Responsible for assisting with the management of the day-to-day affairs for the Ticket Office (K-Wings, Wings Event Center, Ice Events). Responsible for supporting Ticket Office Manager in all aspects of the Ticket Office operations, including hiring and training of staff. Must relate to all levels of management and have the skills to identify with the public to ensure the facility's high level of customer service.
WHAT YOU'LL BE DOING:
May include, but not limited to:
● Assist the Ticket Office Manager in the day-to-day operation of the ticket office
● Manage the Ticket Office for select events or when the TO Manager is out of the office
● Communicate effectively with promoters, facility personnel, tenants, ticketing provider, suite holders, and patrons as needed
● Solve problems and provide excellent customer service
● Attend weekly meetings with K-Wings and WEC staff
● Maintain proper staffing levels; assist in hiring processes
● Oversee training of new and returning employees
● Prepare staff schedule and ensure shifts are covered
● Maintain open staff dialogue with regular performance reviews
● Create and update Ticket Office manuals with updated policies and procedures
● Develop and maintain SOPs for all ticket office processes
● Prepare sheets with information for events, policy changes, and event day reminders for all staff
● Serve as point person for customer inquiries and concerns via phone call or email
● Work with Ticket Office Manager and finance team to prepare daily sales reports and matching revenue deposits for all events
● Reconcile sales with cash on hand
● Assist in the preparation of event settlements
● Assist in the building of events on the Etix System
● Become familiar with necessary Etix reports
● Continually attend culture training and educational leadership courses
● Assist Usher staff with ticket-taking procedures and troubleshooting
● Assist in oversight of building's lost and found management
● Assist in oversight and operation of Guest Relations booth
● Assist with Ticket Office transition to new downtown event center
WHAT YOU NEED FOR THIS POSITION:
● Management and Supervision experience.
● Knowledge and experience using Etix, Ticketmaster, or equivalent ticketing software.
● Sales and customer service experience preferred.
● Bachelor's Degree in Business, Sports Administration, or similar field is preferred.
● Be driven by purpose, mission, values, and has a sense of urgency.
● Be detail oriented with an eye for mistakes and improvements.
● Desire to continuously learn more and grow in skills and abilities.
● Able to work closely with staff through strong communication and verbal skills.
● Able to work long irregular hours as dictated by events scheduled.
● Able to stand for long periods of time, up to 10 hours or more.
● Able to stoop and bend.
● Able to lift up to 40 pounds from time to time.
● Able to comply with safety and health code standards.
● Able to handle responsibilities that require repetitive motion tasks.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Office Manager
Office manager job in Grand Haven, MI
Renewed Homes is a growing real estate business that renovates and sells homes. Our success has been made possible by a team work culture that strives to produce extraordinary results. Position Overview:
Provide support to the following functions: Financial, Administrative, Human Resource, Transaction Coordinator and Business Development.
Responsibilities:
Create template contracts for real estate purchases and manage transactional paperwork from cradle to grave
Set up utilities for acquired properties
Work with book keeper to pay utilities and vendors
Manage office records both hard copies and digital
Assigned tasks as needed by owner
Participate in on-going production and sales meetings.
Pay will be commensurate with experience
Qualifications/Certifications:
High school diploma or GED
College degree a plus
Experienced with social media and digital marketing
Organized and detailed oriented
Knowledge of Microsoft office packages
Proficiency in QuickBooks (preferred)
Excellent verbal and written communication skills
Excellent organizational and time management skills
5 years of Office Assistant experience (preferred)
Compensation: $20.00 per hour
Opportunity is Knocking
Qualities like working hard, getting the job done right, and fostering respect while working as part of a team are core to the CertaPro Painters brand culture. This makes each independently owned and operated CertaPro Painters franchise unique and fulfilling places to work. It is important to not only deliver memorable experiences for customers, but for team members of each independently owned and operated CertaPro Painters franchise, as well.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to CertaPro Painters Corporate.
Auto-ApplyAssistant Account Manager(P&C)
Office manager job in Grand Rapids, MI
Come join our team!
There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” - people who know what they want and aren't afraid to make it happen.
Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.
Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!
LOCATION: Grand Rapids Michigan-in office 5 days a week (M-F)
WHAT YOU'LL DO:
New Business
Issue Certificates & Auto ID Cards
Collect Policies & Perform 1st Review upon Receipt (via Exdion/ImageRight process)
Renewals
THIS STARTS THE RENEWAL PROCESS ON EVERY CLIENT- Expiration lists should be monitored monthly to start the renewal process.
120 days out:
Put renewing policies in REMARKET status in Sagitta; unless:
If policy is automatic/direct bill renewal
If policy is first renewal after BOR - use REWRITE status
Order loss runs
Order E-Mod Worksheet from current WC carrier or NCCI - notify CE (or CM if no CE) immediately if an increase from expiring
Update Prior Year Loss Run Summary
Certificates & Auto ID Cards
Collect Policies & send to Exdion via ImageRight for 1st Review upon Receipt
Endorsements
Request endorsements from underwriter, or online when possible
When large AP is suspected, work with CM or CE to advise client or gain clarity around the request
Update exposure workbooks with changes as they are requested
Suspense & Follow Up on Endorsements, documenting in ImageRight
Update Sagitta information- i.e. add vehicle, change address, etc.
Send Auto ID Card and/or certificate (when applicable) immediately
When received, check, invoice, and send to client with full description (CM help as needed)
Close suspense & file Sagitta/ImageRight
General Account Management
Maintain & add to the Open Item List, working with CE/CM to address all items
Issue Certificates of Insurance on a daily basis per client expectation
Issue Auto ID Cards as requested
Maintain eCerts website- set up clients to issue on demand certs (coordinate with CE (or CM if no CE))
Setup Client Portal on Epic Website by completing the document and sending to ***********************: S:\SW_P&C\P&C Templates\Client Portal Set-Up
Create Client Claims Handling Tip sheets for all claims reporting guidelines
File all pertinent information: documents, emails, correspondence in ImageRight
Coordinate and attend marketing meetings with carriers as necessary
Process Notices of Cancellation and discuss with CE (or CM if no CE)/Producer urgently when received - updating Sagitta
Stretch Tasks when rest mastered:
Start proposal (on renewals)
Set up certificate template
WHAT YOU'LL BRING:
College Degree or equal to experience (2-4 years of insurance industry experience)
Current/Active Michigan Property & Casualty license
Proficiency with a variety of Microsoft Office computer software applications in word processing, spreadsheets, database, and presentation software
Must be able to work in a fast‐paced environment with demonstrated ability to juggle multiple competing tasks and demands
Must have high level of interpersonal skills to handle sensitive and confidential situations.
This position continually requires teamwork, demonstrated poise, tact, and diplomacy.
COMPENSATION: The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.
WHY EPIC:
EPIC has over 60 offices and 3,000 employees nationwide - and we're growing! It's a great time to join the team and be a part of this growth. We offer:
Generous Paid Time off
Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
Generous employee referral bonus program of $1,500 per hired referral
Employee recognition programs for demonstrating EPIC's values plus additional employee recognition awards and programs (and trips!)
Employee Resource Groups: Women's Coalition, EPIC Veterans Group
Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
EPIC Gives Back - Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
We're in the top 10 of property/casualty agencies according to “Insurance Journal”
To learn more about EPIC, visit our Careers Page: ************************************************
EPIC embraces diversity in all its various forms-whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.
California Applicants - View your privacy rights at: *******************************************************************************************
Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#LI-SG1
#LI-In office
Auto-ApplyAdministrative Assistant To The Emergency Manager FT
Office manager job in Muskegon, MI
An Administrative Assistant, under general supervision, performs a wide variety of highly responsible and complex confidential office support activities required in the operation of the Emergency Management Department. Employees in this class, perform their duties on an independent basis. This requires strong organizational and communication skills and knowledge of policies and procedures. An employee in this class assists in the preparation of departmental documents, spreadsheets, reports and performs other related duties as assigned.
Required Minimum Entrance Qualifications
1. Possess an Associate's degree in business, public safety, or related program from an accredited university or college; OR
Be a high school graduate or have successfully completed the General Educational Development Test (GED); AND Have two (2) years administrative assistant, office assistant, office coordination, executive assistant, office management, or related experience.
2. Possess a valid drivers license.
Physical Conditions / Work Location
PHYSICIAL ACTIVITIES
An employee in this class performs generally sedentary work activity requiring the occasional lifting of objects weighing thirty-five (35) pounds or less.
ENVIRONMENTAL CONDITIONS
An employee in this class generally works in a variety of office settings and travel throughout Muskegon County may be required
Additional Information
EVALUATION CONTENT
The selected candidate must take a post-offer medical examination (including back screen and complete physical) and drug screening test given by a County appointed physician before the first day of employment. An offer of employment is contingent upon the results of the medical examination and drug screening test. Applicants for County employment may be subject to a post-offer criminal background check, depending on the nature and assignment of the position. When such check is conducted, an offer of employment is contingent upon the results of the criminal background check. Appointees must satisfactorily complete a probationary period before the appointment will be considered permanent.
APPLICANT REVIEW PROCEDURE
Any applicant is entitled to a review of any determination or action taken by the County regarding the applicants employment application. Inquiries should be directed to the County Human Resources Department.
PURPOSE
The purpose of this recruitment is to establish an eligible list from which to fill present and future vacancies in this classification in the County system. For each opening, the Department Head has her/his choice of the candidates who meet the required minimum entrance qualifications. This list remains in effect for three months unless exhausted or extended.
Working Place: Muskegon, Michigan, United States Company : Nov 8th Virtual - County of Muskegon, MI
Business Manager
Office manager job in Kalamazoo, MI
Are you ready to get your career on the right path? Build your Legacy here
Who We Are
At Pennings & Sons we take great pride in providing creative and outstanding residential building and remodeling solutions for our clients! We've been building character into homes for over 45 years. If you live in the Kalamazoo area, you've probably seen our trucks. Come be a part of our outstanding team of talented and professional craftsmen. Here you will be supported to do your best work, encouraged to sharpen your skills, and master your craft. Being a part of our team, you will hear our clients rave about the exceptional quality of our work, and you too can experience a feeling of deep satisfaction for a job well done! People often come to Pennings and Sons looking for a job and stay because they find a fulfilling career where they can learn and grow.
Pennings & Sons is seeking a Business Manager to oversee and enhance the company's quality, productivity, and efficiency through leadership of the Admin Team and office operations. This role is responsible for managing the day-to-day functions of the office, whether carried out personally, through team members, or by coordinating with third-party vendors.
Note: For clarification, please refer to DEFINITIONS AND ACRONYM EXPLANATION at the end of this document.
:
GENERAL SCOPE:
The ‘Five Major Roles' of this position:
LMA the Admin Team (Finance, HR/Payroll, Admin)
Manage the Finance Process
Manage the Payroll/HR/Tax Processes
Manage the Team Support Administrator
Manage Sales Support for P&S
Accountability:
The Business Manager reports to and is directly accountable to the Integrator.
The Business Manager directly supervises the Admin Team
Work hours and schedule:
Under normal conditions, the position is anticipated to be a 40-50 hour per week commitment. Periodically, the job will require extra effort and time
The Business Manager will work out of the office from 8:00 am to 4:30 pm
The Business Manager position is a full-time salaried position
Salary and benefits commensurate with experience
Compensation & Benefit package as described in separate Employment Summary
IDEAL QUALIFICATIONS:
Must be willing to learn, adopt and follow company core values
Business degree or related professional qualification and experience
Knowledge of or aptitude to learn Microsoft Office Programs, BT and QB software
Proficient in use of smart phones, tablets and/or windows-based computers
Some experience in managing windows-based server networks
Past significant experience in managing HR systems and needs including payroll
Excellent written and verbal communication skills
Organization and planning skills
Problem analysis and problem-solving
Information management
Get, Want, and have the capacity for the roles described below
DETAILED POSITION RESPONSIBILITIES: (To match the 5 main roles listed above)
20% Lead Manage & Hold Accountable the Admin Team (Finance, HR/Payroll, Admin)
Lead & manage the people on this Team to create an environment where accountable employees thrive
Keep clear expectations in front of the team of roles, duties, and values, and communicate these well
Participate in all P&S leadership meetings (POS) (Annual, thirdly, monthly and weekly)
Participate in the hiring, training, coaching, monitoring, and reviewing of this team
Have regular ‘conversations' with the team to exchange feedback and measure performance
Complete all POS assigned “Rocks” and to do's
20% Manage the Finance Process
Manage A/P Process
Receive, verify, record, all vendor invoices & overhead receipts
Process and make payments (online or printing checks)
Manage vendor liability, information, and agreements
Maintain billing relationships between company and vendors/trade contractors
Manage vendor/trade contractor set up and updates in QB and BT
Manage the A/R Process
Deposit all receivables to financial institutions
Manage the waiver process
Do all Financial reporting monthly or as needed
Record overhead and business transactions in QB
Manage company credit cards
Make sure all ‘No-Go' and warranty files are up to date and closed out in the FT, QB, and BT
20% Manage the Payroll/ HR/ Tax Processes
Work with Payroll / HR staff to ensure all processes and procedures are being completed
Be aware of what's going on to be able to handle Payroll/ HR situations as needed
Know how to operate the Payroll and HR processes to keep tasks functioning if needed
Prepare all reports needed for insurance audits (including trade contractor reports)
Prepare truck mileage, asset details, and health insurance reports for accountant at year end
Prepare and report 1099, and 1096 forms
Make year end GL and property adjusting entries in QB
Manage and facilitate record retention policies
20% Manage Team Support Administrator
Work with Team Support Administrator to ensure roles and duties are being completed
Maintain the quality of clients' first impressions when needed
20% Sales Support for P&S
Intake & screen initial lead requests and lead customer through our process
Gather contact and job information
Decide best salesperson for leads and schedule appointments for sales
Set up and populate customer/ job folders in FT and BT
Download pictures and scan in notes and drawings
Setup proposal forms/launch jobs in BT
Communicate with sales as necessary about job/information
8. Order roof measure-ups as directed by sales
Follow up with customers - confirmation, call backs, rescheduling, drip emails, etc.
10. File No-Go lead files
11. Maintain good customer service / satisfaction
Our core values are Honesty & Integrity, Respectfulness, Commitment to Client Satisfaction, Positive Perspective, and Efficiency & Productivity.
If you appreciate and exhibit our core values, we want to talk to you about employment with Pennings & Sons. Join us to find a career, not just a job. You will work in a place where you will be appreciated by your team and clients, and where your work has a direct effect on the success of the company. Please submit your resume.
This Job Description is a living document and may continue to evolve as the Division grows, technology changes and other circumstances change. The terms of this Document are not intended to be construed as an employment contract. Company Leadership also reserves the right, at its sole discretion, to alter, amend, modify, interpret, and/or temporarily suspend any part of this document at any time and without notification.
DEFINITIONS & ACRONYM EXPLANATION:
P&S = Pennings & Sons
Company= W. Pennings & Sons Inc, d/b/a Pennings &Sons, Pennings Handyman and Pennings Accessible Living
EOS= Entrepreneurial Operating System
POS= Pennings Operating System
P&S Leadership Team= Visionary, Integrator, Managers of Production, Business, Sales, Design, Marketing/IT
PM= Production Manager (P&S)
JS= Job Supervisors
Production (or Field) Staff) =Job Supervisors, Carpenters, Project Specialists, Crew Members, & Helpers
PHM=Pennings Handyman (a Division of Pennings & Sons)
PHM-PM= Pennings Handyman Production Manager
PHM-PS= Pennings Handyman Project Specialist
T&M=Time & Material (a Division of PHM)
PAL = Pennings Accessible Living
BT= Buildertrend cloud-based software
FT = Folder Tree (electronic files)
QB= QuickBooks accounting software
GM= Gross Margin
Automotive Office Administrator
Office manager job in Coopersville, MI
Baker Auto Group is looking for another team member for their Coopersville office location (Chevy Buick). This location assists multiple rooftops (Chevy Buick, Ford, and CDJR along with the body shop and used car building).
Main responsibilities
Handles cash drawer balancing and reconciliation
Verifies funds have been collected and are balanced
Helps with cleaning deals and sending out lien payoffs
Title clerk- ensuring that title and tax documents are accurate and sent out in a timely manner
Files and scans documents and assists with mail/UPS/FedEx
Assists with answering phones
Orders supplies for the dealership
Performs all other administrative duties needed to assist the team
Process dealer trade and wholesale paperwork and accounting
Requirements
High school diploma or equivalent; associate degree or relevant certification is a plus
Previous experience in an office administration or automotive environment preferred
Proficient in G Suite products (Gmail, Sheets, Docs) and basic computer skills
Experience with CDK a plus but not required
Strong organizational skills with attention to detail
Excellent communication and interpersonal skills
Ability to multitask and manage time effectively in a fast-paced environment
Knowledge of automotive terminology and dealership operations is a plus
Reliable, punctual, and able to work independently as well as part of a team
Customer service oriented with a positive attitude
Benefits
Excellent Health, Vision & Dental Benefits
401K Retirement Plan
Paid Holidays
Personal Time Off
Advancement Opportunities
Monthly birthday and anniversary celebrations
Job Type: Full-time, Monday-Friday
On-site work only
Baker Auto Group is a family-owned business with over 15 locations across Michigan, from South Haven and Allegan to Ludington and Cadillac and everything in between.
Auto-ApplyAutomotive Office Administrator
Office manager job in Coopersville, MI
Job Description
Baker Auto Group is looking for another team member for their Coopersville office location (Chevy Buick). This location assists multiple rooftops (Chevy Buick, Ford, and CDJR along with the body shop and used car building).
Main responsibilities
Handles cash drawer balancing and reconciliation
Verifies funds have been collected and are balanced
Helps with cleaning deals and sending out lien payoffs
Title clerk- ensuring that title and tax documents are accurate and sent out in a timely manner
Files and scans documents and assists with mail/UPS/FedEx
Assists with answering phones
Orders supplies for the dealership
Performs all other administrative duties needed to assist the team
Process dealer trade and wholesale paperwork and accounting
Requirements
High school diploma or equivalent; associate degree or relevant certification is a plus
Previous experience in an office administration or automotive environment preferred
Proficient in G Suite products (Gmail, Sheets, Docs) and basic computer skills
Experience with CDK a plus but not required
Strong organizational skills with attention to detail
Excellent communication and interpersonal skills
Ability to multitask and manage time effectively in a fast-paced environment
Knowledge of automotive terminology and dealership operations is a plus
Reliable, punctual, and able to work independently as well as part of a team
Customer service oriented with a positive attitude
Benefits
Excellent Health, Vision & Dental Benefits
401K Retirement Plan
Paid Holidays
Personal Time Off
Advancement Opportunities
Monthly birthday and anniversary celebrations
Job Type: Full-time, Monday-Friday
On-site work only
Baker Auto Group is a family-owned business with over 15 locations across Michigan, from South Haven and Allegan to Ludington and Cadillac and everything in between.
Manager - Admissions & Guest Experience
Office manager job in Muskegon, MI
The Manager of Park Admissions manages the daily operation of the Admissions Department, Guest Services, Live Entertainment and Costumed Character Appearances. Their goal is to maximize guest satisfaction with our entry experience. This includes park entrance gates, Lost and Found, Group Sales Office, Ticket Sales, Toll Booths, Live Entertainment and Season Pass Center.
Responsibilities:
Key Responsibilities:
Leadership and Team Management
Supervise and coach admissions staff to ensure high performance and guest satisfaction.
Provide training, performance reviews, and disciplinary actions as needed.
Create schedules and ensure adequate staffing to meet operational demands.
Foster a positive work environment and enforce departmental standards.
Hire entry level associates and supervision for area of responsibility to ensure locations are staffed appropriately for optimal efficiency and guest service.
Financial Performance
Allocate labor resources appropriately to the department, based on associate availability and staffing needs, including making adjustments in the moment.
Prepare and analyze budgets to meet departmental goals. Track compliance on a daily basis and reporting any deviations.
Support cost control strategies and monitor financial performance.
Administrative and Communication Duties
Manage guest relations resulting from escalated admission and ticketing concerns by accommodating guests to resolve issues in a manner that withholds Six Flags' values of guest service.
Create and manage the Admissions and Live Entertainment budgets, including both labor and operational supplies.
Manage office and call center.
Complete required administrative paperwork and documentation.
Coordinate the scheduling, timekeeping, and payroll for associates in the departments.
Maintain effective communication with staff, departments, and leadership.
Respond professionally to calls, emails, and radio communications.
Communicate operational updates and guest feedback to senior leadership.
Other duties as assigned.
Qualifications:
Minimum Qualifications:
Bachelor's degree and/or equivalent work experience in an Amusement Park.
Ability to communicate and follow directions.
Excellent organizational and supervisory skills
Ability to handle a flexible and demanding schedule, including nights, weekends, and holidays.
Although a portion of the job function will be carried out in an office environment, the position may require outdoor work in extreme weather conditions. This position requires walking and standing on concrete and asphalt for extended periods of time.
Valid driver's license required.
Must pass a background check & drug screen per company policy.
Office Coordinator N/E (MGM)
Office manager job in Kalamazoo, MI
Reports to the Director/Office Supervisor/Practice Manager. In collaboration with the Director/Office Supervisor/Manager, is responsible for the effective coordination of all operational support functions of the assigned facility and performs duties necessary to maintain a smooth functioning and efficient physician office. Responds to daily operational issues when the Office Supervisor/Site Manager is absent or unavailable.
MISSION, VALUES and SERVICE GOALS
* MISSION: We deliver outstanding care, inspire health, and connect with heart.
* VALUES: Trust. Respect. Integrity. Compassion.
* SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Assists with the management of support staff and the day-to-day operations of the assigned facility by:
* Arranging for temporary personnel as necessary, assisting with the scheduling of the staff and processing timecards in a timely manner.
* Assisting with supervision of all support staff.
* Participating in the compilation of information for employee performance appraisals; assisting with employee relation matters, such as corrective actions and progressive discipline.
* Assisting the Supervisor/Manager with interviewing prospective new employees; also providing new employee orientation sessions.
* In collaboration with the Supervisor/Manager, developing training and education for the staff.
* Utilizing extensive knowledge of electronic medical record to assist in training new staff or existing staff on updates or changes.
* Utilizing extensive knowledge of the practice management system to assist in training new staff or existing staff on updates or changes.
* Performing duties of any non-clinical staff as needed.
Assists with maintaining a smooth functioning and efficient physician office by:
* Participating in the budget process with the Office Supervisor/Site Manager; assisting with the effective management/control of expenses.
* Ordering, tracking and maintaining an inventory of supplies.
* Assisting with decisions on selecting vendors and purchasing supplies/equipment.
* Reviewing charge posting and coding for accuracy.
* Ensuring that the practice is accurately capturing all necessary patient data, insurance and other information to properly bill and collect practice fees.
* Supervising the daily deposits, ensuring accuracy and timeliness.
* Working closely with Office Supervisor/Site Manager on the account payable processes.
* Handling all mail and correspondence.
* Assisting with the identification of maintenance and repair matters that pertain to the building and grounds.
* Assisting in monitoring the telephone system, patient call reports / statistics and the answering service.
Provides the seamless operation of the physician office in order to promote ongoing effective customer service by:
* Collaborating with the Supervisor/Manager on marketing and advertisements for the site.
* Responding immediately to patient concerns and/or complaints; assuring that patients are treated in a friendly, highly effective manner.
* Performing follow-up and ensuring the timely resolution of customer service matters, while seeking assistance from the Site Manager as necessary.
* Keeping the Supervisor/Manager apprised of all issues which have the potential for a disruption of service.
* Working collaboratively with the Director/Supervisor/Manager to address physician issues.
* Serving as the communication resource, especially in the absence of the Office Supervisor/Site Manager.
Plays a key role in the information services development of the physician office by:
* Making changes in the physician appointment scheduling template.
* Assisting in the development of plans for hardware and software needs.
* Promoting the timely implementation of information systems changes.
* Verifying that staff are adequately trained on the practice management, electronic medical record and phone systems.
Enhances professional growth and development in assigned area of responsibility and maintains high level of CPT, ICD-9-CM and HCPCS coding skills by:
* Attending in-services and conferences as approved.
Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:
* Updating the Supervisor/Manager, in timely manner, of unusual situations requiring additional assistance or support.
* Participating in continuous quality improvement by identifying areas of opportunity and initiating the necessary actions.
* Performing other job-related duties as assigned.
ORGANIZATIONAL RESPONSIBILITIES
Associate complies with the following organizational requirements:
* Attends and participates in department meetings and is accountable for all information shared.
* Completes mandatory education, annual competencies and department specific education within established timeframes.
* Completes annual employee health requirements within established timeframes.
* Maintains license/certification, registration in good standing throughout fiscal year.
* Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
* Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
* Adheres to regulatory agency requirements, survey process and compliance.
* Complies with established organization and department policies.
* Available to work overtime in addition to working additional or other shifts and schedules when required.
Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
* Leverage innovation everywhere.
* Cultivate human talent.
* Embrace performance improvement.
* Build greatness through accountability.
* Use information to improve and advance.
* Communicate clearly and continuously.
Education and Experience
* The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma is required; with associate or bachelor's degree preferred. Requires a minimum of two years of experience working in a Physician Practice (healthcare).
Knowledge & Skills
* Requires working knowledge of general medical office methods, practices and procedures and medical record file systems.
* Requires working knowledge of third-party reimbursement procedures and requirements, including Medicare/Medicaid and commercial carriers.
* Requires a working knowledge of medical terminology, anatomy, and physiology utilizing established and specialized technical coding processes.
* Demonstrates expertise in utilizing practice management and electronic medical record systems and proficiency in basic computer skills (word processing, spreadsheets and e-mail applications).
* Demonstrates strong leadership and organizational skills necessary to effectively resolve day-to-day issues. Requires ability to analyze situations and respond in a timely manner.
* Demonstrates well-developed communication (verbal and written) and interpersonal skills to interact effectively with a diverse group of people in a professional, courteous, friendly and sincere manner.
Working Conditions
* Works in a medical office environment.
Physical Demands
* Requires the physical ability and stamina (i.e., to remain on feet and walk for long periods of time, ability to push wheelchairs and carts, to lift or pull patients or supplies, to provide CPR, etc. and to sit for long periods of time) to perform the essential functions of the position.
Office Administrator
Office manager job in Caledonia, MI
Full-time Description
Job Title: Office Administrator
Reports to: Finance Director
Department: Administration
Job Summary: Responsible for front office administrative tasks.
Supervisory Responsibilities: None
Duties/Responsibilities: Support daily functions including, but not limited to:
Answer incoming calls, screen, and direct calls accordingly
Receive guests and customers, referring these to the appropriate person as needed
Operate office machines, secure service when required
Prepare outgoing and incoming mail and the shipping of packages
Check and update time clock records daily
Maintain office supply inventory
Perform bookkeeping related to purchase orders, parts orders, receiving, invoicing, reports
Process credit card payments and reconcile credit card statements
Assist sales with management of project files including setup, equipment order confirmations, shop barcodes and others
Perform filing tasks and spreadsheet management as directed
Assist HR Manager with processes and administrative tasks
Give support to managers and office whenever possible
Work a 9-hour shift Monday through Friday with overtime available
Other duties as assigned to meet the ongoing needs of the organization
Required Skills/Abilities:
Minimum 1 year experience in front office setting
Ability to work alone with minimal or no supervision
Working knowledge of basic office software (such as Microsoft Office)
Working knowledge of company software and procedures
Great attitude and ability to work with others
Good communication skills, written and verbal
Attention to detail and good organizational skills
Education and Experience:
High school diploma or equivalent
Physical Requirements (representative but not exhaustive):
Sitting, crouching, kneeling
Manual finger dexterity
Heavy lifting; 30 pounds or more
Twisting, bending, reaching, and stretching
Long periods of standing
Exposure to shop noise and dust
Exposure to moving mechanical parts and vehicles
Exposure to hot and cold temperatures
Core Values:
Integrity with a strong moral compass
Exceptional work ethic with grit
Team player attitude
Innovation
Benefits: Company paid healthcare, Company paid life insurance, Other insurance available for a premium amount, PTO, Bonus eligible 2X annually, 3% annual 401(k) match.
Requirements
Must be able to pass a pre-employment drug screen, physical, and background check.
Salary Description $18.00 per hour with OT as needed
Front Desk (Muskegon)
Office manager job in Muskegon, MI
Job DescriptionThe Role: Dental Dreams LLC in Muskegon, MI is now hiring Front Desk Receptionists to join our talented and dedicated team. This position will be focused on scheduling appointments, assist with operational goals, and provide excellent customer service.
Who Are We: KOS Services Inc. / Dental Dreams LLC is a dynamic, growing company with offices in Illinois, Texas, Massachusetts, Pennsylvania, Maryland, Virginia, New Mexico, South Carolina, Louisiana, California, Michigan, and Washington, DC. Its mission is to provide high-quality dental services in first-class facilities to people in underserved communities. Our offices offer an invaluable service by delivering the highest level of patient satisfaction in modern first-class facilities. The cornerstone of our success is a talented and dedicated staff.
Benefits:
Competitive compensation
Benefits package includes:
Medical & Vision Insurance
Free dental treatment at our locations
PTO
401K
Life Insurance, Pet Insurance and more
Responsibilities:
Maintain a high level of customer service at all times
Work as part of a team with emphasis on communication
Schedule patient appointments per month and daily patient goals
Answer phones and confirm appointments
Greet and check-in patients
Accurately verify dental benefits
Maintain detailed patient records in a fast-paced environment
Collect payments, co-payments, and deductibles
Create insurance claims and submit pre-authorizations to insurance companies on a timely basis
Pull patient charts for future appointments when necessary
Maintain a clean and professional office environment
Assist with presenting and/or explaining treatment plans
Qualifications:
Customer Service experience
Medical Receptionist experience (Preferred)
Dentrix and/or Eaglesoft (preferred)
We are also interested in training those seeking to become Dental Assistants and/or Office Managers. We offer competitive pay, benefits, vacation time, and much more!
KOS Services Inc. / Dental Dreams LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.