Office manager jobs in Hamilton, OH - 161 jobs

Join BoldAge PACE and Make a Difference! Why work with us? A People First Environment: We make what is important to those we serve important to us. Make an Impact: Enhance the quality of life for seniors. Professional Growth: Access to training and career development. Competitive Compensation: Medical/Dental Generous Paid Time Off 401K with Match* Life Insurance Tuition Reimbursement Flexible Spending Account Employee Assistance Program BE PART OF OUR MISSION! Are you passionate about helping older adults live meaningful, independent lives at home with grace and dignity? BoldAge PACE is an all-inclusive program of care, personalized to meet the individual health and well-being needs of our participants. Our approach is simple: We listen to our participants and their caregivers to truly understand their needs and desires. Office Coordinator JOB SUMMARY: The Office Coordinator is responsible for managing the daily administrative and front-office operations at a BoldAge PACE center(s). This includes scheduling, supply coordination, internal communication, and clerical support to ensure efficient business operations. The Office Coordinator also serves as the first point of contact for new hires, supporting their Day 1 experience through the conclusion of their probationary period in partnership with the National HR team. This role has a dotted-line reporting relationship to HR to ensure consistent onboarding and support practices. As a key contact for staff and visitors, the Office Coordinator helps foster an organized, welcoming environment aligned with our core values. ESSENTIAL DUTIES AND RESPONSIBILITIES: Develop, implement and manage daily office operations, including processing mail, office supply orders, and maintaining equipment/inventory. Provide excellent customer service, answering phones, delivering messages, and greeting visitors. Support Day One onboarding for new hires, ensuring timely completion of paperwork and assisting with employee orientation. Design and deliver components of new hire orientation tailored to site needs. Track and log licenses, certifications in HRIS, and follow up on renewals. Recommend process changes to reduce compliance risk. Review and process timesheets, assist with payroll, and track time/productivity for benefits eligibility. Coordinate onsite events, training sessions, and maintain records for compliance training. Support HRIS system usage, ensure accurate data, and assist with employee file and record retention audits. Coordinate with the IT department to ensure new hires are assigned appropriate equipment (e.g., laptops, phones, badges) and have timely access to necessary systems and applications. Submit and track IT access requests, monitor status updates, and ensure all system permissions align with role-based requirements. Maintain basic onboarding technology checklists and serve as the liaison between site leadership, HR, and IT to support a smooth Day 1 experience for new team members. Assist in managing inventory and return of equipment for offboarding or internal transitions. Serve as the primary compliance liaison for state surveyors and auditors, preparing and presenting documentation of employee files. Process and submit invoices, maintain mobile device and medical supply inventory, and perform quarterly stock checks. Monitor workplace safety and assist with employee injury claims. Provide support to the national HR team on engagement initiatives and retention efforts. Ensure I-9 documentation is collected and uploaded into the HRIS system. Complete HR file audit annually. Perform other duties as needed to support site operations. EXPERIENCE AND EDUCATION: Minimum of 2-3 years of experience in administrative support or office coordination, preferably in a healthcare or HR environment. High school diploma, Associates Degree or higher preferred Experience in onboarding, employee orientation, or payroll processing is highly preferred. Strong understanding of HRIS systems and other office management tools; experience with ADP or similar platforms is a plus. Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Experience with compliance tracking, license management, and documentation related to regulatory requirements. Strong background in customer service and effective communication with employees, leaders, and external partners. PRE-EMPLOYMENT REQUIREMENTS: Must have reliable transportation, a valid driver's license, and the minimum state required liability auto insurance. Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact. Pass a comprehensive criminal background check that may include, but is not limited to, federal and state Medicare/Medicaid exclusion lists, criminal history, education verification, license verification, reference check, and drug screen. BoldAge PACE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. * Match begins after one year of employment Full-Time Days Full Time

Job DescriptionDescription: The Front Office Manager is directly responsible for the leadership, development, and execution of the Front Desk and Night Audit team. This role manages all departmental operations, including scheduling, budget adherence, and payroll, and is critical for maximizing revenue, maintaining the integrity of hotel policies (e.g., 21+ check-in, incidental holds, pet policy), and ensuring exceptional guest service within the expansive Spooky Nook Champion Mill complex. The schedule for this position works primarily second shift (2pm-10pm). Benefits Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest focused team members that make kindness contagious and help others succeed. As a Full-Time team member of the Nook, you will enjoy: Free family membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. Affordable and comprehensive Medical, Dental, and Vision benefits Competitive PTO package Paid holidays 401k program 35% discount on food and beverage purchases, including the Forklift and Palate restaurant 35% discount on all Nook apparel Free child watch (3-hour increments) Essential Job Functions A. Leadership, Management & Training Staff Management & Development: Responsible for scheduling and payroll. Leads structured training for new team members and collaborates with the AGM on monthly training preparation. Conducts regular team meetings and monthly 1-on-1s to review progress. Monitors daily/future occupancy to ensure proper staffing levels. Standards & Uniforms: Conducts daily uniform inspection and enforces professional service standards across all shifts. B. Guest Experience & Communication Manager on Duty: Acts as the Manager on Duty for the hotel, efficiently resolving service issues and complex guest problems. Communication & Information: Ensures the Front Desk is supplied with up-to-date quick reference information (Daily Facility Hours, Group Info, etc.) to communicate effectively with guests regarding the complex amenities and events. Proactive Guest Service: Maintains a high-quality, professional environment, utilizing tools like the Guest of the Day program to enhance individual guest experiences. C. Revenue, Reservations & Finances Rate Strategy & Revenue Management: Participates in Revenue Management meetings to maximize room revenue. Communicates and enforces established rate and inventory strategies, including the two-night minimum for weekend stays. Financial Integrity: Manages cash handling procedures. Reviews Night Audit Reports and the Shift Log daily to ensure revenue accuracy and follow up on discrepancies. Ensures all weekend reservations have the required one-night deposit. Group Management: Manages group rooming lists and maintains the group resume binder. D. Property Standards Maintenance & Cleanliness: Prints Maintenance Papers (Work Orders, OOO Reports) and ensures timely follow-up. Works directly with the Housekeeping Manager to coordinate Early Check-Ins and Late Check-Outs and ensure cleanliness standards are exceeded. Local Expertise: Maintains a well-informed working knowledge of competing properties and attractions available in Butler County. Requirements: Minimum 3 years of hotel front office/supervisory experience. Must be 18 years of age or older with a High School Diploma or equivalent. Fluent knowledge of the English language. Ability to work a flexible schedule, including evenings, weekends, and holidays. Preferred Qualifications Highly dependable and punctual. Strong focus on guest service and the ability to view the "big picture" impact on the complex. Proven leadership skills with the ability to inspire respect and provide guidance. Excellent communication skills for handling diverse demographics and stressful situations. Detail-oriented, self-starting, and ability to multi-task effectively. Working Conditions Work environment: Upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds. This position will primarily work in an office environment. Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, talking, hearing, standing, and sitting for long periods of time while working on a computer. He or she will frequently be required to bend, reach, lift, push and pull. The team member will be occasionally required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 25 lbs. regularly. Noise Level: The noise level in this environment is typically variable.

Are you an experienced dental leader ready to elevate a growing, multi-doctor practice? Kings Dental is hiring a full-time Dental Office Manager to oversee operations at our two dynamic locations in Cincinnati and Mason, OH. If you thrive in a fast-paced environment and love empowering teams to perform at their best, this role is ideal for you. Why This Role Matters As our Dental Office Manager, you are the cornerstone of our daily operations. You will shape an environment where systems run smoothly, teams feel supported, and patients receive exceptional care every time they walk through the door. What You'll Do Lead daily operations across both locations and maintain an organized, efficient workflow. Coach, develop, and hold team members accountable while promoting collaboration. Monitor and act on KPIs to sustain high performance and financial health. Oversee financial processes, billing accuracy, and revenue cycle management. Manage HR functions including scheduling, recruiting, and onboarding. Strengthen the patient experience by ensuring consistency, quality, and hospitality. Why You'll Love Working Here We are a highly reputable, rapidly expanding practice with the warmth and familiarity of a family-oriented office. We invest heavily in: Modern equipment Clinical and administrative training Leading technology Team advancement and retention Our clinics are recognized with numerous 5-star reviews, awards, and a strong local presence. Compensation & Benefits $28-$40/hour, DOE Health insurance PTO 401(k) Employee discounts Bonus opportunities Fun team outings Monday-Friday schedule, 8:00 AM-5:00 PM Qualifications Dental office experience required Open Dental experience strongly preferred 3-5 years of Dental Office Manager experience preferred Ability to lead multi-location operations If this sounds like your next step, apply now-we'd love to meet you.

Job Description We're seeking a Family Office Manager to lead key projects that drive our growth and impact. In this role, you'll manage various initiatives, build relationships with key leaders both internally and in the community, and support the organization's founder, both personally and professionally. Does this describe you? · Do you like to be the go-to person who has answers or finds solutions to any problems that may come your way? · Do you love wearing multiple hats and enjoy staying busy, where no 2 days are alike? · Do those that know you best describe you as extremely organized and disciplined with great attention to detail? · Are you a natural problem solver with great communication and follow-up skills? · Do you love working in a challenging, fast-paced, & dynamic environment? · Would you consider yourself an individual with a high level of determination? · Do you have a long history of personal and professional achievement, along with a can-do attitude? If this describes you, this is your opportunity to be a part of a high-growth, privately held organization named by Glassdoor as one of the nation's top 50 workplaces. The Connor Group is a national leader in operating upscale apartment communities and is considered the best in its industry. Most Important Job Responsibilities: Leadership and oversight for a team of 3 Project oversight from Start to Finish Organization, delegation, and follow-up on a wide range of projects and activities. Lead negotiations on a number of projects, including contracts, services, and acquisitions. Set clear expectations, measure, and hold accountable - Vendors as well as internal and external partners Proactive Communication internally and externally In just 30 years, we've grown from zero to $5 billion in assets. Along the way, we've won national awards for innovation and community involvement. But we're most proud of our more than 400 associates, who remain our No. 1 key to success. The right candidate will earn the following opportunities... · Work on cutting-edge projects and groundbreaking ventures with large-scale impact on the community · Firsthand experience with high-level decision-making and problem-solving · Outstanding pay, industry-leading benefits, with a reward and recognition culture · Ability to earn equity in the company · Opportunity to work with an exceptionally talented group of individuals · True leadership role where your efforts and results make a significant impact on the organization as a whole.

Job Description RESPONSIBILITIES Administrative Management: • Oversee the day-to-day administrative functions of the clinic, including scheduling, record-keeping, and data management. • Coordinate and manage appointments for patients, therapists, and other healthcare providers. • Maintain accurate and confidential patient records, ensuring compliance with all relevant legal and regulatory requirements. • Implement and maintain efficient office procedures to optimize workflow and productivity. • Work with Regional Leadership to identify and develop operational improvements . • Oversee designated Client Tracking Logs Staff Support: • Provide support to clinic staff, fostering a positive and collaborative work environment. • Under the direction of Operations and Regional leadership, facilitate staff training, as appropriate, and development opportunities to ensure continuous improvement and professionalism. • Assist in the recruitment and onboarding process for new employees. • As directed and identified by Regional Leadership, assist in monitoring and evaluating performance of staff on an ongoing basis in accordance with applicable performance standards and in compliance with PA TH Behavioral Health policies. Financial Management: • Monitor and manage the clinic's budget, including support to the Billing team with handling invoices, billing corrections, and insurance claims processing. o Audit billing, insurance, verifications, and client accounts in Carelogic Patient Support: • Greet and assist patients, making them feel comfortable and supported during their visit. • Address patient inquiries, schedule appointments, and ensure an efficient check-in and check-out process. • Handle patient complaints and concerns, ensuring timely resolution and a high level of customer service. Compliance and Regulation: • Ensure compliance with relevant healthcare laws, regulations, and industry standards. • Stay updated on changes in healthcare regulations and implement necessary adjustments to clinic policies and procedures. Inventory and Supplies Management: • Maintain an organized inventory of office and medical supplies, ordering new stock as needed. • Ensure the clinic's environment is clean, tidy, and conducive to the well-being of patients and staff. IT and Technology: • Collaborate with IT support to maintain and troubleshoot office equipment, software, and computer systems. Business Development: • Partnership Development: 1. Build and maintain relationships with various stakeholders, including healthcare professionals, community organizations, schools, and potential referral sources. 2. Collaborate with these stakeholders to create partnerships that enhance the clinic's visibility and reputation in the community. • Outreach and Community Engagement: 1. Organize and participate in outreach events, workshops, and presentations to educate the community about mental health and the services provided by the clinic. 2. Engage with community members, organizations, and potential clients to build trust and foster a positive reputation for the clinic. • Performance Tracking and Reporting: 1. Monitor and analyze the effectiveness of business development strategies and marketing initiatives, providing regular reports and recommendations to management. 2. Work closely with the clinical team and management to align business development efforts with the clinic's mission and objectives. 3. Oversee Referral Partner relationships: Monitor weekly contact with referral partners and ensure Office Coordinators are doing their due diligence • Assume other projects or responsibilities as assigned by Regional Leadership. QUALIFICATIONS: Education: • Preferred: Bachelor's degree in Healthcare Administration, Business Management, or a related field. • Required: High school diploma with experience as noted below. Certification: • Must hold active CPR certification Experience/Skills: • Proven experience in office management, preferably in a healthcare or mental health setting. • Strong understanding of healthcare regulations, compliance, and patient confidentiality. • Excellent organizational and time management skills, with the ability to multitask effectively. • Compassionate and empathetic approach when dealing with patients and staff. • Proficiency in using office software (e.g., Microsoft Office Suite) and knowledge of electronic medical record (EMR) systems. • Outstanding communication and interpersonal abilities. • Demonstrated leadership skills and the ability to work collaboratively with a diverse team. Physical Effort: • Requires working under stressful conditions or with interruptions. • Requires sitting, viewing computer monitors and keyboarding. • Must be able to lift 25 pounds Background: • Must pass all federal and state background checks. Educational and work history will be confirmed in compliance with company policies. Required to pass all pre-employment testing.

The Office Manager leads the office support team of the agency to ensure quick access to care to clients as well as compliant and smooth offices and business operations. The office manager leads a multi-site team in an organized and flexible manner. Minimum Qualifications and Skill Requirements: Strong communicator, both in written and verbal communications Growth-mindset to supervise teams and develop solutions Good organizational, planning and follow-up skills Travel between various offices on a consistent and regular basis Minimum of 3 years of experience, healthcare environment preferred In-depth knowledge of insurance with a focus on Medicaid and Medicare Experience with board funding preferred Essential Job Functions and Responsibilities: To manage customer service, procedure design, implementation and compliance to maximize effectiveness and efficiency of BBH programs. Ensure that all locations have adequate support staff coverage. To provide supervision and oversight to Program Support Staff Hire, train and provide accountability to our team of Office Coordinators at various locations in Butler and Warren County, which requires strong leadership skills and growth-mindset management ability Proactively identify process improvement needs as they apply to support staff, recommend, develop and implement procedures to improve organizational effectiveness and efficiency Manage administrative Electronic Health Record data entry involving client financial and insurance information Provide general support and customer service to clients Ensure top performance of Office Coordinator team by allocating resources appropriately, coordinating activities to ensure maximum efficiency, providing adequate training, coaching and guidance, as well as evaluating and managing team member performance Participate in execution of special projects, complete analysis and keep management informed of progress Utilizes excellent communication and interpersonal skills, successfully establishes and maintains professional relationships and works effectively with all levels of management and employees Active member of management team including participation in monthly management meetings. Abide by the Agency Policies and Procedures Pay & Benefits: Pay range from $57,000 - $62,000 depending on experience Full benefits include: Health, dental, and vision insurance Retirement plan Tuition assistance Paid time off and holidays Company-issued iPhone and laptop Mileage reimbursement Work Environment: Typical office environment with minimal exposure to excessive noise or adverse environmental issues with regular travel between agency sites. Physical Demands: Must be able to meet the following physical requirements, with or without reasonable accommodation: Operate their own vehicle to travel between office sites Use hands to manipulate, handle, feel, and control items or equipment; Talk to other employees/clients and hear them; See and be able to read, write, and interpret written documents; Occasionally lift and move objects weighing up to 15 pounds.

Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers' greatest asset - their home. But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you're starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day. Join us and lay the foundation for your success. Apply today! Ohio Basement Authority, A Groundworks Company, is seeking a talented Office Manager to join our tribe in Cincinnati, OH! The Office Manager is the backbone and a key player to daily branch operations. The Office Manager leads all administrative functions in compliance with all local, state and company standards and supports the businesses development and customer service functions. Duties and Responsibilities * Serves as customer advocate and ensures that each branch department is fully engaged and connected with our customers * Supports the operation with job costing, scheduling and permitting * Communicates and works closely with Accounting and Human Resources departments to manage administrative tasks related to employees such as onboarding, pay, and timekeeping * Manages various office administrative staff * Reports, tracks, and monitors progress and improvements routinely to Operational Leaders as it relates to overall branch needs and health * Helps maintain customer service through resolution * It is an essential function of this job that the employee regularly and reliably reports to work on time each working day. * All other duties as assigned Qualifications * Technical degree preferred but not required * 2-4 years of work experience in management with direct customer service * Construction or home services experience is a plus Working Conditions * Ability to sit for extended periods, use fine motor skills for tasks like typing and document handling, good vision for reading and reviewing documents, and clear communication abilities for in-person and phone interactions with employees. * Minimal physical exertion beyond basic mobility around the office environment, or travel to different locations by car or through airports and flights. Requirements & Perks * Full-time * Onsite: 1270 Hillsmith Drive, Cincinnati, OH 45215 * Base salary ($50,000-$55,000 DOE) plus bonus potential * Employee Ownership/Equity What we Provide: * Competitive Pay * Employee Company Ownership Opportunities * Industry Leading Training Programs * Leadership Development and Career Growth Tracks * Comprehensive and Affordable Benefits Package * Top Workplace with Award Winning Culture

Requirements What we need: Two (2) years+ of administrative support experience (must include phone support). Expertise in Microsoft Office (including Teams). Excellent grammar, spelling, proofreading and communication soft skills. GRIT - we built this company brick by brick on a blue-collar mindset where accountability, ownership, problem-solving, and toughness still matter in this workplace. Salary Description $50,000- $65,000

Job Duties/ Responsibilities: We are seeking a highly skilled and organized Office Manager/Accounting Support to oversee the efficient functioning of our Office and Accounts operations. Candidate will be responsible for day -to -day accounting activities coordinating meetings, managing databases, and facilitating smooth communication within the organization. Additionally, handle financial tasks, including, invoice generation, A/P, A/R, payroll and basic accounting duties. Candidate will serve as a key point of contact for staff, suppliers, and clients, ensuring excellent relationships and effective collaboration. As an integral part of our team, candidate will contribute to maintaining up -to -date administrative procedures and supporting the organization's HR function. The ideal candidate will possess exceptional leadership abilities, possess proficiency in various software packages, and have a strong understanding of accounting principles and processes. Key Responsibilities: · Coordinate and organize meetings, ensuring all necessary arrangements are made. · Support Company's accounting functions like generate invoices and handle accounting tasks such as accounts payable and accounts receivable using ERP system. · Enter all invoices, bills and verify and process payments. · Receive payments from customers and manage activities of A/R and A/P for any discrepancies or collections . · Manage databases and ensure accurate data storage and retrieval. · Organize company events and conferences, ensuring their successful execution. Arrange transportation and accommodations as required. · Order office supplies, stationery, and other essential items for the office. · Handle correspondence, complaints, and queries promptly and professionally. · Prepare professional letters, presentations, and reports to meet business needs . · Act as a liaison between staff, suppliers, and clients, fostering positive relationships. · Implement and maintain efficient office administrative systems and procedures . · Coordinate training for new employees, developing effective training programs. · Ensure compliance with health and safety policies, promoting a safe work environment. · Maintain strict confidentiality of executive -level communications and activities. · Utilize a range of software packages, including ERP systems, to streamline operations. · Attend meetings with senior management, providing valuable insights and updates. · Assist the organization's HR function by keeping personnel records up to date and coordinating interviews. · Collect, confirm, and process timesheets, overtime, and track employee vacation and sick time. . Oversee daily operations and maintenance of the office building. Requirements Education and Experience: · An associate degree in business or accounting or similar degree or experience. · Minimum of 2 -3 years of experience as an Office Manager and accounting assistant, demonstrating proficiency in office management tasks. · Proficiency in MS Office suite, including Word, Excel, and PowerPoint. · Familiarity with accounting software such as ERP systems and other relevant software. · Strong knowledge of generally accepted accounting and bookkeeping principles and procedures. Skill Sets: · Strong analytical skills with a keen attention to detail. · Proven proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint. Experience using QuickBooks and familiarity with various computer systems. · Exceptional problem -solving skills, with the ability to identify issues and propose effective solutions. · Ability to thrive in a fast -paced environment, managing multiple tasks and priorities simultaneously. · Excellent communication skills, both written and verbal, enabling effective interaction with various stakeholders. · Strong interpersonal skills to collaborate with customers, vendors, and service providers, ensuring the collection of necessary information for bids and quotes. · Outstanding problem -solving abilities, approaching challenges creatively and finding efficient resolutions. · Exceptional multitasking and time management skills, enabling effective coordination and prioritization of tasks. Benefits 401(k) Paid time off Job Type: Full -time Pay: $40,000.00 - $50,000.00 per year Schedule: 8 hour shift Monday to Friday Ability to Relocate: West Chester, OH 45069: Relocate before starting work (Required) Work Location: In person

M-F 7a-3:30p We offer competitive salaries, full benefits package, Paid Time Off, and opportunities for professional growth. Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 35,000 patients daily. Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works. Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment. As an Office Manager, you will be responsible for performing overall management of the office operations. You will be responsible for office billing and collections, ensuring compliance with cash handling policies/procedures, purchasing supplies, and managing expenses. Benefits: 18 days PTO 401k with company match Company sponsored ongoing training and certification opportunities Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance. Early hours to support work/life balance Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP) Discounted tuition and scholarships through Capella University. Requirements: High school diploma or equivalent Two (2) year experience in an office setting Valid driver's license in good standing Ability to travel up to 10% locally as required Preferred Undergraduate degree Five (5) years of professional office management experience Experience in medical field a plus Responsibilities: Provide guidance, training, and evaluation of clerical team. Manage clerical team schedule. Responsible for Medicaid/Medicare eligibility verification and tracking Manage supply orders. Responsible for cash collection and daily balancing Welcome visitors/patients by greeting them in person or on the telephone; answering or referring inquiries. Responsible for all clerical functions, including typing, filing, mail/correspondence flow, electronic organization of files, etc. Responsible for daily phone coverage functions Comply with all policies and applicable procedures. Maintain security by following procedures, monitoring logbook, checking in visitors, etc. Coordinate appointments for clients and staff. Communicate all relevant information to supervisory staff regarding clients and the facility. Manage Accounts Receivable/Accounts payable/deposits. Maintain safe and clean reception area by complying with procedures, rules, and regulations. Attend team meetings and complete all training courses timely as required. Other duties as assigned. Join our team. Join our mission.

Job Description Key Responsibilities: Oversee processes for the collection and maintenance of customer data, ensuring billing accuracy and timely preparation of monthly financial statements. Manage front desk/clerical personnel, overseeing scheduling, assignment, performance reviews, hiring, and disciplinary actions in line with company policy. Support the General Manager by independently reviewing and advising on billing issues, expenditures, and budgetary matters. Oversee accounts receivable, pursuing and following up on unpaid balances. Ensure correct coding of accounts payable and accrue expenses as needed. Collect on-site employee data pertaining to demographics, payroll, employee benefits, and leave administration. Ensure compliance with company policies and federal, state, and local regulations. Assist with month-end close process, including accrual preparation and analysis of general ledger/monthly operating statements. Complete special projects, requests, and assignments as needed. Act as the “manager-on-duty” on an as-needed basis, requiring regular and predictable attendance. Assist in sales processes as necessary. Abide by all company policies as outlined in the company employee handbook. Qualifications: An associate or bachelor's degree in Accounting, Business, Finance, or a related field and two years of experience in business office functions, or an equivalent combination of education and experience. 3-5 years in business office management, finance, or accounting preferred. Knowledge of general accounting, billing and collections, and expense management practices. Excellent communication skills, able to clearly present information and maintain a positive team-oriented attitude. Proven performance management skills, including communication of performance expectations, coaching, and performance issue documentation. Proficiency in budget analysis and variance reporting. Proficiency in Microsoft Office and ability to operate standard office equipment. Local travel between locations may be required. Location: This role manages Dayton, OH and Richmond, IN locations and requires travel between those locations for managing, mentoring and training new employees. Physical Requirements: Ability to sit at a computer and type for extended periods of time. Remuneration & Benefits: $60,000-$65,000 per year + bonus potential Competitive benefits package including Medical, Dental, Vision, 401(K), Product Discounts, and Paid Time Off. Culligan is renowned for service, support, and product innovation, having introduced the first water softener in 1936. Our company maintains a strong, profitable position in the market, focusing on strategic growth initiatives and expanding in under-serviced segments. We are growing our revenue both domestically and internationally, generating higher levels of profitability. Culligan has over 80 years of experience in the design and distribution of water treatment systems for residential, commercial and industrial applications. We received the Good Housekeeping Seal and Consumer Digest “Best Buy” rating, plus the famous iconic “Hey Culligan Man” tagline. Culligan leads the industry in service, support and product innovation since introducing the first water softener in 1936 with over 800 dealers worldwide and offices in over 90 countries. Culligan by WaterCo is an Equal Opportunity Employer.

The Third Party Administration Operations department ensures the efficient operations of APCO's new acquisitions. The Manager will oversee the day-to-day operations of our third-party administration acquisitions. This individual will directly manage teams focused on contract processing, general office, seller and product implementation, and account receivables and billings at our newly acquired companies with a drive towards effortless integration into the APCO Holdings brand of products. Essential Duties and Responsibilities * Champion a continuous improvement mindset and propose, design, and/or implement innovative solutions to increase the efficiency and compliance of the operations of our third-party administrative teams. * Oversee all areas of business processing (contract processing, contract cancellation, and general office), receivables and billing (accounts receivables, billing and collections, account reconciliation) and implementation (system set up, seller and agency setup and maintenance, rate structures) to ensure service level agreements are met. * Drive for superior dealer, lender, customer experiences and continuous improvement through the development and implementation of initiatives involving human capital, processes, and technology. * Design, develop, and lead a process improvement focused on enhancing the throughput and efficiency of the department. * Ensure compliance with all state and federal and guidelines. * Proactively collaborate with leadership from appropriate internal departments to ensure efficiency of the processes for all areas of business processing. * Lead, inspire and motivate the team to execute, track progress, monitor results and continuously improve to achieve goals. * Set goals for performance and deadlines that comply with APCO's Core Values. * Conduct monthly 1:1s with Supervisors to provide guidance, coaching and direction through a continuous process of active engagement. * Conduct yearly performance evaluations of all team members. * Approve PTO ensuring department responsibilities maintained and approve timecards. * Remain current on state/territory regulations and issues as well as industry activities and trends. * Identify emerging issues and trends that may have substantial impact on APCO's profitability and business results. * Embrace and support all our core values. * Build, develop, and lead team of direct reports. Education and Experience * High School Diploma or GED Required. * Bachelor's degree in business administration, computer science, or a related field preferred. * A minimum of 7 years' experience working in business operations. * Minimum of 3 years' experience in management or leadership capacity. Skills * Proven experience in building and leading operations and F&I process groups to deliver solid dealer, lender, and customer service results. * Experience with automation that enhances process efficiency. * Demonstrated ability to successfully hire, retain, develop, and coach staff via a culture of real-time performance feedback. * Adept at building both technical and leadership skills. * Successful leadership experience with a focused approach to dealer, lender, and customer satisfaction. Dedicated to understanding and meeting stakeholder needs, both inside and outside the company. * Strong decision-making and critical thinking skills, to include unfavorable situations. * Innovative thinking with ability to mobilize ideas into action. * Proven ability to lead and adjust approaches based on KPIs. * Demonstrated ability to identify, develop, and implement process improvements. * Excellent managerial and leadership skills with the capacity to motivate, influence, and develop a large team. * Persuasive communication and interpersonal skills. * Proven ability to effectively influence at all levels of the organization. * Demonstrated ability to manage in ambiguity and demonstrate grit and perseverance in unfavorable conditions. Physical Demands While performing the duties of this job, the employee is regularly required to type and look at a computer screen for lengthy periods of the day. The employee must be able to sit for lengthy periods of time. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Note This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employee signature below constitutes employee's understanding of the responsibilities and the job qualifications of the position. Automobile Protection Corporation (APCO) is a Drug Free Workplace as well as an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state, or local law.

Full-time Description General Job Summary: Manages the day-to-day operations of the medical office. Ensure the office is running smoothly and proficiently. Provide cost saving measures by running more efficiently and reducing operating costs. Provide input on development and implementation processes and procedures. Essential Job Functions: Oversees the operations of the medical office. Oversees the general direction, organize, supervise and be responsible for personnel and activities of the Clinic, Call Center, Check-In and Check-Out. Organize and maintain the doctor's schedules/templates; notify all appropriate personnel of any changes. Ensures the waiting areas are clean and welcoming. Ensure all pertinent information is obtained and entered to begin the appointment/visit. Provides direction and oversight to help improve operations, decrease turnaround times, streamline work processes, and work cooperatively to provide quality customer service. Supervises medical office personnel, which includes work allocation, training, and problem resolution; evaluates performance, and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance. Maintains working knowledge and skills of all positions that are supervised. Maintaining the office inventory of medical and office supplies. Monitoring and operating within budget allotments. Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance and foster professional development. Liaise with Providers to identify potential office dysfunctions. Identifies and resolves operation and clinic issues. Conflict management and resolution. Ensures that the activities of the medical office operations are conducted in a manner that is consistent with overall department protocol, and are in compliance with Federal, State, and payer regulations, guidelines, and requirements. Ensures compliance with HIPAA, OSHA and safety compliance. Maintaining the office and addressing any cleaning or emergency maintenance services as necessary. Attends meetings and assists with training, and implementation of improvements based on audit results. Makes decisions and recommendations on HR issues affecting assigned staff, including hiring, promotion, discipline, attendance, compensation, and termination. Conducts new hire training and continuing education. Assigns and prioritizes staff members' duties and monitors quality of work; assures staff conforms to organizational policies and procedures and government regulations. Manage and support the monitoring of annual evaluations. Performs other duties that may be necessary or in the best interest of the department/practice. Requirements Education/Experience: High School Diploma or equivalent. Associate's degree preferred, business administration, or related field. Supervisory experience in Medical Office 2 years required. Five (5) years of medical office experience is preferred. Schedules will change as department needs change including overtime, evenings and weekends. Travel as needed. Knowledge: Through understanding of the healthcare environment. Specific knowledge of finance, marketing, human resource management, and public relations in healthcare. Skills: Skill in exercising a high degree of initiative, judgment, discretion, and decision making to achieve clinic's mission. Skill in establishing and maintaining effective working relationships with employees, policy making bodies, third party payers, patients, and the public. Skill in organizing work, delegating, and achieving goals and objectives. Abilities: Ability to identify trends and motivate workforce toward changes needed to adopt and remain competitive. Ability to identify opportunities for improvement and change. Ability to communicate and collaborate with staff, government officials, and the public. Ability to guide management in its responsibilities while maintaining commitment to effective team functioning. The ability to develop and motivate a team and ability to provide and support a vision and direction is required. Ability to function in a team-oriented environment Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc. Work Environment: Position is in a well-lighted office environment; noise level is low to moderate. Fast paced position. Mental / Physical Demands: Varied activities including standing, sitting, bending, and lifting occasionally up to 50 pounds. Considerable walking to consult with coworkers and staff. High level of stress related to multiple administrative responsibilities.

Job Description Are you ready to step into the world of hospitality excellence? Join us at voco | The Clair - Cincinnati Downtown and become part of a team dedicated to providing exceptional guest experiences. As a Front Office Manager, you will be at the forefront of our guests' journey, ensuring their stay is seamless and memorable. Your role will encompass overseeing daily operations, managing reservations, and leading a team committed to delivering top-notch service. At voco | The Clair - Cincinnati Downtown, we value professionalism, attention to detail, and a passion for hospitality. With a competitive hourly salary of $17- $20, you will have the opportunity to showcase your leadership skills and contribute to creating a welcoming environment for our valued guests. Join us in shaping unforgettable stays for our guests and be a key player in our success story. Compensation: $17 - $20 hourly Responsibilities: Oversee front desk operations and ensure seamless check-in and check-out processes. Manage hotel reservations and room assignments efficiently to maximize occupancy rate. Train, schedule, and supervise front desk staff to provide exceptional guest service. Handle guest inquiries, concerns, and complaints professionally and resolve issues promptly. Maintain accurate records of guest payments, invoices, and financial transactions. Qualifications: 2+ years of experience in front office management or related roles. Strong organizational and time management skills. Excellent communication and customer service abilities. Proficiency in hotel front desk operations. US work authorization and the ability to pass a Front Desk Hotel Skills Assessment. About Company Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 600 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation's top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Are you ready to step into the world of hospitality excellence? Join us at voco | The Clair - Cincinnati Downtown and become part of a team dedicated to providing exceptional guest experiences. As a Front Office Manager, you will be at the forefront of our guests' journey, ensuring their stay is seamless and memorable. Your role will encompass overseeing daily operations, managing reservations, and leading a team committed to delivering top-notch service. At voco | The Clair - Cincinnati Downtown, we value professionalism, attention to detail, and a passion for hospitality. With a competitive hourly salary of $17- $20, you will have the opportunity to showcase your leadership skills and contribute to creating a welcoming environment for our valued guests. Join us in shaping unforgettable stays for our guests and be a key player in our success story. Oversee front desk operations and ensure seamless check-in and check-out processes. Manage hotel reservations and room assignments efficiently to maximize occupancy rate. Train, schedule, and supervise front desk staff to provide exceptional guest service. Handle guest inquiries, concerns, and complaints professionally and resolve issues promptly. Maintain accurate records of guest payments, invoices, and financial transactions. 2+ years of experience in front office management or related roles. Strong organizational and time management skills. Excellent communication and customer service abilities. Proficiency in hotel front desk operations. US work authorization and the ability to pass a Front Desk Hotel Skills Assessment.

Grab an early (and important) seat on a rapidly growing startup with tons of potential to learn and grow with us! If you want to work in startups, love to juggle a ton of things, take care of people, and generally run towards chaos, this may be the perfect opportunity. Coterie's Office Manager will be the front-door to our team and business - literally. The role will be a combination of executive assistant, office manager, content preparer, recruiter, event planner, and hustler. Our hard-working team is looking for a warm, ambitious candidate whose superpower is hospitality, organizing chaos, and keeping things running smoothly. Job Responsibilities Executive assistant to leadership team: schedule interviews, meetings, book travel, and other logistical administrative needs. Hold team members accountable for general office processes. Computer Work: Creation of presentations, data entry, conducting research, updating company documentation, updating the company calendar and wiki Managing Coterie's physical workspace including welcoming guests, ordering supplies/food, managing vendors (cleaning, water), handling mail, etc. Helping plan and execute company cultural events (team lunches, team dinners, fun events) and being a cultural advocate. Helping coordinate work between divisions on big projects Being an extension of the Coterie brand in helping with recruiting and any other external communications, as needed. Benefits Coterie has solid benefits for all full-time employees. Through our partner Insperity we offer: Health Insurance through United Healthcare (we pay 90%) Dental and Vision (we pay 100% but there are limits) Our HQ is in Montgomery, Ohio (7817 Cooper Rd. Suite B Cincinnati, OH 45242) but we operate as a 100% digital business which makes it easy to work remote as your role allows. Coterie also has unlimited PTO. We expect you to take at least 10 days during the year not including holidays - Christmas, New Years Day, Thanksgiving, July 4, Memorial Day, Labor Day. Requirements You love working with people and have an influential personality You have fantastic written and verbal communication skills You are organized and great at record keeping People enjoy being around you You are reliable and can handle independent work You intuitively take things off people's plate whenever you can You are passionate about empowering the people you work with You are an empathetic listener You can handle several projects simultaneously You are great at hosting people, planning events, and generally creating environments for people to connect Bonus You have experience setting up and managing digital systems You love to create content (and are a good writer) You've had responsibility overseeing business processes You have a sharp eye for design and making things/spaces easy to use You work well with remote employees You have worked at or with startups (or are dying to have an opportunity to) About Coterie Coterie is a funded insurtech startup that distributes flexible-term policies on our website and partner platforms. We value integrity, humility, passion, and intelligence. If you want to push yourself, promote social good, and re-shape a $200B+ market, we're excited to talk to you.

←Back to all jobs at RAINMAKER TEAM LLC Front Office Supervisor avid Hotel West Chester Introduction: We are seeking a dynamic and experienced Guest Services Manager to join our team and oversee the front desk and guest services operations of our hotel. The Guest Services Manager will be responsible for managing a team of guest service agents, ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service to guests. The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage and lead a team of guest service agents, including scheduling, training, and performance evaluations Oversee the daily operation of the front desk, including handling guest check-ins, check-outs, and requests Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized lobby area and adhering to safety protocols Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns Monitor and maintain inventory levels, including ordering and restocking as needed Complete daily financial and operational tasks, such as reconciling the register and completing shift reports Other duties as assigned Qualifications: Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry Strong leadership and communication skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and property management systems Flexibility to work evenings, weekends, and holidays as needed Perks: Competitive salary Paid time off Medical, dental, and vision insurance 401(k) retirement plan (US only), Employer RRSP match (Canada only) Professional development opportunities Positive and supportive work environment Please visit our careers page to see more job opportunities.

Job DescriptionJob title Office Manager Classification Non-Exempt Reports to Principal Organization Unit Administration Approved by Human Resources Effective date 5/8/2025 Job Purpose The School Office Manager is the gate-keeper of the school office, providing a warm and welcoming atmosphere for students, staff, parents and visitors. He or she also completes administrative tasks and supports the school administration. Duties and Responsibilities Include but not limited to: Domain A- Core Responsibilities Prepare for and manage all files needed for State and Federal audits, FTE audits, food audits, file reviews and CSADM audits for assigned school(s). Maintain and manage student files including student enrollment records, medical records, achievement records, and other appropriate student data as required (including, but not limited to, proof of residency, student immunizations, birth certificate, social security number, and proof of custody). Must request and obtain a COMPLETE student file for all new students that had attended a previous school or educational facility. Work in conjunction with EMIS Coordinator, Administrative Coordinator, and Grade Books/Attendance Coordinator regarding audits, attendance, data submission, and record keeping. Monitor and submit McKinney-Vento paperwork for homeless students per the McKinney-Vento Homelessness Assistance Act. Keep accurate records of food service reimbursements for the Federal Food Service Program. Track, maintain, and report Free and Reduced Lunch programs in a timely manner. Coordinate and assist student transportation with local transportation departments. Administer medication, only if required, and only as expressly outlined in Student Handbook. Keep all medications locked and maintain all medical documentation, including, but not limited to, notes and records of each time medication(s) is dispensed/administered, name(s) of all medications administered, dosages, parent consent letters, doctors' consent letters, etc. No over the counter (ie., Tylenol, Neosporin, Advil, Motrin, other) or other medications may be dispensed to students or staff even without express written consent of a physician. Serves as school “gatekeeper” for all student records. OM must maintain and require a sheet for staff to sign in and sign out all office files. All requests from school districts for student records must be complied with within 48 hours. Mails home all pertinent letters to parents and students as required by Principal and Superintendent, including, but not limited to, summer enrollment confirmation letters, open house notifications, HQT letters, Title I program notification letters, “Dragon Grams”, student absences/truancy notifications By November 1st, Kindergarteners and 7th graders have submitted all appropriate immunization records that meet the State of Ohio Department of Health's immunization schedule. By November 1st, K-1 students have received all necessary vision and hearing screenings to meet State requirements ODH Vision screening requirements and ODH Hearing screening requirements. Domain B- Time Management Generate enrollment reports weekly, student-in-seats reports weekly, lunch reports monthly. Provide regular enrollment updates as needed to the Superintendent and Principal. Ensure that all pertinent forms are received in the office within 2 weeks of student start date. Answer school phones in a timely and professional manner. Ensures school voicemail is accurate and current. Return all parent inquiries for enrollment applications within 24 hours. Mail out all parent requests for enrollment applications within 24 hours. Request and submit records in a timely manner. Turn in enrollment and withdrawal forms in a timely manner to the EMIS Coordinator. Ensure that all parents have completed and submitted accurate, timely free and reduced lunch questionnaires, and submit them in a timely manner to EMIS Coordinator and Business Office as requested. Calls families of absent children by 10:00 a.m. each day to confirm/report all student absences --- follows up with appropriate agency for chronic truants or students whom absences are not confirmed, ie. local police department, Child Find, county Children's Services Agency, etc. Issues tardy notices to ALL students that arrived after the district set time. Keeps office hours per employment contract. Domain C- Professionalism Refrains from “gossip”, sharing salary, student disability or medical condition, or any other personal, financial, medical or similarly sensitive information with staff, parents, and/or students. Maintains clean, uncluttered work area and creates/maintains attractive entry area or waiting area for parents and visitors at all times. Follows school dress code at all times. OM is to NOT engage in student discipline, nor to solicit students for help with filing sensitive documentation, records with identifying student information, nor is OM to solicit students to run errands, make copies, or leave class without express permission from the Principal. Domain D- Dependability Assist Principal with preparations for all parent informational meetings, Board meetings hosted at the school, Principal meetings hosted at the school, other meetings. Maintain and order approved office supplies within allocated budgets. Ensure safety and security of the building by requiring that ALL VISITORS SIGN IN AND CHECK IN AT THE OFFICE BEFORE PROCEEDING THROUGH THE BUILDING, INCLUDING VOLUNTEER(S), PARENT(S), VENDORS, OTHERS. Ensure that parents or others do not visit classrooms (particularly when agitated) without an appointment or express consent from the classroom teacher or Principal. Read and understand all policies outlined in the staff handbook and student handbook/code of conduct. Domain E- Communications and Relationships Send home regular parent truancy notices for chronically and habitually truant students. OM must IMMEDIATELY report to principal and intervention specialist(s) upon receipt of any new or updated medical, special education, IEP, 504 plan, or similar records received from a parent, guardian, or school/school District. Provide regular enrollment updates as needed to the Superintendent and Principal. Ensures accuracy of Intent to Return (ITRs) at all times as families communicate change in their status. Ensure that all student records pertaining to students with disabilities are communicated to principal and Intervention Specialist(s) upon receipt of information. OM must date and initial all paperwork as it is received. Forward all inquiries from any news media (radio, television, newspaper, other) directly to the Superintendent. Notify the Superintendent and Principal immediately upon calls, visits or inquiries. Understands and implements positive, de-escalation strategies with unhappy parents, vendors, staff, students, others and never escalates a situation unnecessarily. Remains courteous and calm at all times in person or on the phone. Reports parent or other complaints immediately to the Principal. Uses appropriate documentation/form to report how complaints were resolved and to whom they were referred. Makes serious complaints known immediately to the Superintendent. Maintains positive relationships with all stakeholders in the school, including parents, guardians, staff, students, community organizations, the school's Sponsor/Authorizer, management team members, the Principal and Superintendent, ODE reps, etc. Qualifications Minimum of high school diploma or equivalent. At least two (2) years of experience in business management or a similar field preferred. Bilingual both written and verbally in Spanish/English preferred but not required. Satisfactory completion of federal and state required criminal history checks. Knowledge, Skills, Abilities and Personal Characteristics To perform this job successfully an individual must have knowledge of Microsoft Office Suite, (Word, Excel, OneNote, Power Point) and a familiarity with Google Workspace and other Performance Academies School Systems software programs. Knowledge of good telephone etiquette with the ability to deal tactfully and confidently with callers and visitors A courteous and pleasant personality Strong organizational skills for multitasking and prioritizing responsibilities Must possess sensitivity to confidential information and hold a high standard of integrity Work with courtesy, tact, and diplomacy in dealing with others, and the ability to work as part of a team English usage, spelling, grammar and punctuation Business letter and report writing techniques Business office telephone techniques and etiquette Basic math used in an office environment First aid and CPR procedures Principles of leadership, office organization and management, public relations, and training. Working Conditions Ability to travel when requested. Dexterity to operate computer keyboard, mouse and to handle other technology related components. On-Call availability Physical Requirements While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk to hear. The employee is frequently required to walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Powered by JazzHR V72cfK9Tow

What's in it for you… * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! The impact you'll make… The Front Desk Supervisor is part of the management structure of the Front Office. He or she will aid the other managers in monitoring the daily operations of the hotel by supporting and supervising all front office operations and staff, oversee hotel availability, room inventory and ensure overall guest satisfaction. You'll enjoy this job because… * You want to grow within Front Office * You enjoy providing excellent guest experience * You're self-motivated to go above and beyond What you'll be doing… * Supervise and support all Front Office staff (including Front Desk and Bell/Door Staff) to ensure policies and procedures are followed while welcoming guests * Review and prepare for daily arrivals and look at business on book at least seven days out on a daily basis * Hold shift briefings to communicate daily events, VIPs, current hotel offerings, updated policies, weekly training topics, occupancy, day of selling strategy, etc. * Maintain knowledge of all of hotel outlet offerings, facilities and local area events * Account for daily yielding, balancing of house with room types/rates, correct settlement of room revenue and ensure credit is established on all accounts in accordance with proper accounting procedures * Address any credit concerns and communicate any outstanding issues to the next shift manager for follow-up * Ensure accurate guest data is inputted into HMS profile including comments, history, etc. * Report and follow up on any guest issues while maintaining a high level of confidentiality will all guest information * Maintain a detailed log with all guest issues and resolutions * Communicate hotel's needs to appropriate departments to ensure room availability and open calls are being addressed in a timely manner with follow-up to the guest that issue is satisfactorily resolved * Assist with implementation of new policies and procedures and also ensure staff has adherence of existing grooming and attendance policies * Assist with the training process of new hires and identify training needs with existing employees by weekly focus on "topics of the week" * Drive Hotel scores and share positive feedback and address on an individual basis with any negative feedback * Maintain a positive and professional environment in guest areas and in back of the house that motivates and inspires the staff. * Must possess basic ability to analyze and understand forecasts and budgets * Other duties as assigned You should be able to… * Speak, read, and write in primary language used in the workplace * Sit, stand, walk, and be in front of a computer for 8+ hours Requirements… * Customer service experience, preferably in Hospitality or related industry * High School diploma or equivalency education certificate required About First Hospitality… Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.