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Office Manager Jobs in Helena, MT

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  • Central Reservations Manager for the Pacific Northwest

    Pursuit Collection 3.7company rating

    Office Manager Job 158 miles from Helena

    What will be your daily pursuit?: The Manager of Central Reservations for the Pacific Northwest will oversee the central reservations team responsible for Pursuit's Glacier Park Collection and Alaska Collection. This role is pivotal in ensuring efficient reservation processes, exceptional customer service, and driving sales growth across these key regions. The manager will work closely with other departments, including marketing, sales, and operations, to ensure seamless communication and coordination. The ideal candidate will have a strong background in reservations management, a deep understanding of the travel and tourism industry, and the ability to work effectively in a remote location. What will you do in this job?: Team Leadership and Management: Lead, mentor, and manage the central reservations team, ensuring high levels of performance and customer service for the Glacier Park and Alaska Collections. Develop and implement training programs to enhance the skills and knowledge of the reservations team. Monitor team performance and provide regular feedback, coaching, and support. Reservation Operations: Oversee the daily operations of the central reservations office, ensuring efficient handling of inbound calls, emails, and online bookings for both the Glacier Park and Alaska Collections. Ensure accuracy and efficiency in booking processes, including payment processing, reservation modifications, and cancellations. Manage and optimize reservation systems and tools to improve productivity and customer experience. Sales and Revenue Management: Drive sales growth by identifying opportunities to upsell and cross-sell products and services within the Glacier Park and Alaska Collections. Work with the revenue management team to implement pricing strategies and maximize revenue. Monitor key performance indicators (KPIs) related to reservations and sales, and report on performance to senior management. Customer Relationship Management: Maintain strong relationships with key partners, including travel agents, tour operators, and corporate clients. Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolutions. Gather and analyze customer feedback to identify areas for improvement in service delivery. Collaboration and Communication: Collaborate with marketing and sales teams to develop and execute promotional campaigns and special offers for the Glacier Park and Alaska Collections. Coordinate with operations and logistics teams to ensure availability and accuracy of inventory for reservations. Participate in regular meetings with regional and corporate leadership to align on goals and strategies. Reporting and Analysis: Prepare and present regular reports on reservation activity, sales performance, and customer satisfaction for the Glacier Park and Alaska Collections. Analyze data to identify trends and make data-driven recommendations for improving processes and outcomes. Manage the department's budget, ensuring efficient use of resources and alignment with financial goals. What skills and experience do you need for this job?: Bachelor's degree in Hospitality, Business, or a related field; or equivalent experience. 3+ years of experience in reservations management, preferably in the travel, tourism, or hospitality industry. Proven leadership and team management experience. Strong understanding of reservation systems and CRM tools. Excellent communication and interpersonal skills. Ability to work independently and manage a remote team. Strong analytical and problem-solving abilities. Knowledge of the Pacific Northwest region is a plus. Ability to travel within the region as needed. What will your work environment be like?: At Pursuit, our office is more than just a place to work - it's a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you're tackling projects or enjoying our many perks, you'll feel supported and valued. With a variety of great benefits, we're committed to ensuring that your time with us is as fulfilling as it is fun. This position can be based in either Alaska or Montana. The role may require occasional travel to other locations within the Pacific Northwest. Flexible working hours, including weekends and holidays, may be required. About Pursuit We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Las Vegas, and Chicago. Pursuit generates revenue and shareholder value as one of two business units operated by Viad, an S&P SmallCap 600 international experiential services company, traded on the New York Stock Exchange under the symbol VVI. EEO: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ************************. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted. #LI-EB1 By applying, you consent to your information being transmitted by Zippia to the Employer, as data controller, through the Employer's data processor SonicJobs. See SonicJobs Terms & Conditions at ********************************************* and Privacy Policy at ******************************************* and SonicJobs Privacy Policy at ******************************************* and Terms of Use at *********************************************
    $60k-72k yearly Easy Apply 4d ago
  • Office manager

    Double Diamond Halter Co., Inc.

    Office Manager Job 79 miles from Helena

    Double Diamond Halter Co. a wholesale horse equipment manufacturing company is seeking a full-time office manager. We have a small shop with less than 6 employees. A leader in the horse tack industry, we have a reputation for quality products and sell to retail stores in the US and several foreign countries. 2025 will be our 40th year in business JOB DESCRIPTION This position involves management of all aspects of our front office. This job involves customer orders, from initial contact to producing the necessary paperwork, including work orders, production scheduling for the shop as well as assembling shipments, shipping and invoicing. Applicants must be able to multi-task, be organized and self-motivated with good attention to detail. Customer service experience and good phone skills are required. Knowledge of horses, horse tack and wholesale manufacturing procedures is helpful. Must be able to lift 30 lbs. EXPERIENCE Knowledge of QuickBooks, and general bookkeeping. Experience with UPS, USPS and FedEx shipping programs is beneficial Working in an office environment Microsoft Word and Excel computer skills Flexible and adaptable Highly organized with the ability to prioritize Willing to learn Able to solve problems and work independently Dependable with a professional attitude\ Please include 3 employer references Please send replies to *****************************
    $26k-37k yearly est. 16d ago
  • Auto Body Office Admin - $22/hr

    LC Staffing 4.2company rating

    Office Manager Job 70 miles from Helena

    Auto Body Office Admin A locally owned and operated auto body shop servicing Belgrade, Bozeman and the surrounding Gallatin Valley communities in Montana is seeking an Auto Body Office Administrator. With the highest standard of quality, they assist their customers with everything from comprehensive damage to cosmetic dents and scratches. As an Auto Body Office Admin, you will play a key role in maintaining an organized front office and providing exceptional customer service. This company values work-life balance and offers flexible hours to accommodate family needs. If you're ready to be part of a friendly, hardworking team with a strong reputation for quality, apply today! Pay: $20 to $22/hour, depending on experience Schedule: Monday through Friday - 8:00 a.m. to 5:00 p.m. Essential Functions and Duties: Greet customers as they arrive and make them comfortable Make weekly calls to customers for status updates Answer incoming phone calls and provide information for callers in a timely manner Keep front office organized and clutter free Check-in vehicles for repairs, ensure authorizations are signed Log insurance assignments and follow up with customer on insurance claims and payments Qualifications: Data entry skill set (initiate, log, and track internal and external communications, access and track reports, and audit claims) Computer skills and knowledge of Window Office A self-starter that's organized and detail oriented Get in touch! Call or text 406-752-0191 to reach Jared, your career coach, in our Kalispell LC Staffing Office. 40583PandoLogic. Keywords: Clerk, Location: Belgrade, MT - 59714
    $20-22 hourly 5d ago
  • Front Office Manager

    Sightline Hospitality 3.7company rating

    Office Manager Job 79 miles from Helena

    Sightline Hospitality is seeking a Front Office Manager for a soon to open Field and Stream Hotel, a 177 room Hotel in Bozeman, Montana. About Sightline Hospitality Experience-driven and full of heart, we are explorers and adventure enthusiasts. Sightline Hospitality is a growing organization looking for fresh, creative, and entrepreneurial minds to join our team -we've led the development of renovations and new hotel projects, developed award-winning restaurants, and welcomed the community into our spaces-for decades. We've welcomed guests from across the world to our visionary destinations throughout the continental US and Hawaii. We are looking for a leader whose ethos lines up with our own-a leader led by an adventurous spirit both at work and at home-exploring the trails, seeking out new experiences, and celebrating with loved ones-near and far. Your Responsibilities Gain an in depth understanding of the property management system and POS functionality. To understand and respond to all guest needs and requests in a friendly, helpful, timely and professional manner. At the direction of, and often in conjunction with, the General Manager: Hire, train, and schedule, support, and review and discipline front office employees. Working to ensure that all front office staff members maintain the very highest possible levels of employee morale and department productivity. Provide gracious and sincere customer service to all arriving and departing hotel guests and visitors. Coordinate daily arrival/departure preparation, special requests, room assignments and guest amenity/recognition programs. Communicate service and amenities of the hotel to guests and provide Concierge service as needed. Maintain a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities. To diplomatically and effectively handle all guest complaints, referring to the General Manager if necessary. To maximize hotel revenue through salesmanship, status control and maintenance of "Yield Management" system. To assist, as directed by the General Manager, in preparing annual departmental budget. Monitor and control departmental expenditures to ensure meeting operational standards while maintaining annual budget. Work closely with other departments to facilitate increased levels of communication and guest satisfaction. Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations. Coordinate relocation of guests when necessary. Conduct regular inventories of front office supplies to ensure stock is adequate and orders are placed as needed. Work with General Manager to create comprehensive training/reference material for staff. Train staff on all SOPs and ensure there is understanding and compliance. Complete payroll and timekeeping logs to specifications. Ensure that all front desk staff follow all specified procedures to correctly handle all cash, credit and gift certificate transactions. Follow specified procedures to reconcile daily deposits, provide change, and prepare daily and/or weekly revenue reports as directed. To promote and comply with all company policies and procedures. Monitor the front desk and lobby areas to ensure they are always clean and well organized. Be completely familiar with hotel emergency procedures, and provide, calm, reassuring assistance to guests and fellow employees in the event of an emergency. To immediately report all suspicious occurrences and hazardous conditions. To always maintain the cleanliness and safety of work areas. Focus on safety and the following of safe work practices by yourself and those under your direction. Including compliance with company safety standards, and state and local regulations that pertain to your department. To conduct in conjunction with the General Manager regular departmental operations meetings. To attend all mandatory meetings as directed. To perform other tasks, including cross-training, as directed. Essential Experience/Aptitudes: Bachelor's degree in Hotel Management/Business Administration. 3 years Front Office/Guest Service experience including management experience, or an equivalent combination of education and experience. Desired Skills/Experience: Excellent interpersonal skills and the ability to work well with co-workers and the public. Possess a courteous, friendly and professional manner. Independent thinker and a ‘quick study'. Good team player. Ability to effectively manage staff to maintain a high level of morale and productivity. Strong customer service focus. High quality standards for production and service. Ability to solve practical problems and deal with a variety of situations. Ability to work well under pressure and handle multiple tasks at once. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger. Essential Physical Abilities Frequently standing up behind the desk and front office areas Carrying or lifting items weighing up to 50 pounds At times work at a very fast pace and under pressure. Handling various objects Use a keyboard to operate various property management and reservations systems, etc. Benefits Paid Time Off and Holidays Medical, Dental, & Vision insurance 401(k) plan with company match Health savings and flexible spending accounts Employee Assistance Program Employee discount for stays at hotels at Sightline Hospitality's expanding portfolio. Sightline Hospitality is an Equal Opportunity Employer and welcomes applicants and employees of all backgrounds. M/F/D/V/SO
    $32k-38k yearly est. 60d+ ago
  • Front Office Manager

    The Resort at Paws Up

    Office Manager Job 90 miles from Helena

    Join the Team at Montana's Premier Luxury Ranch Resort! Nestled on a breathtaking 37,000-acre ranch, The Resort at Paws Up embodies the spirit of the American West. As a family-owned, award-winning destination, we inspire both guests and team members alike. Position: The Resort at Paws Up is seeking to add a Front Office Manager to our team. The Front Office Manager's purpose is to oversee all Front Office operations primarily at the Front Desk but also supporting Transportation in a supervisory manner. The Manager is responsible for ensuring staff is providing world-class service to our guests while balancing the needs of guests, associates, and owners. What We Offer: + Medical, Dental, Vision Insurance + 401K with Employer Match + Paid Time Off - 9 Floating Holidays and 15 Personal Days + Career Development and Advancement Opportunities + Life Insurance, Long Term, and Short-Term Disability + Employee Assistance Program (5 free counseling sessions) + Referral Bonus Program (Get paid $250 to recruit) + Carpool Reimbursement ($5-$20/Day) + Employee Discounts on Merchandise (30% on select items in our retail store) + Employee Lunch Provided See for Yourself! Check out our video (***************************** Primary Responsibilities: + Trains Front Office and Guest Services personnel to Forbes' 5-Star standards. + Creates weekly schedule for Front Desk and monitors staff scheduling to flex based on business needs. + Maintains thorough knowledge of accommodations, package plans, and Resort facilities. + Check guests in and out including preparation of folios and authorizing payments. + Act as Manger on Duty (MOD). + Responds to guest needs and anticipates their unstated ones. + Ensure daily checklists are completed in Front Desk and Guest Services. Looking for Team Members with: + Relevant work experience as a Guest Relations Manager, Hotel Manager, or similar role in a luxury environment. + Understanding of all hotel management best practices and relevant laws. + Hands-on experience with Hotel Management software (PMS). + Proficiency in English; knowledge of other languages is a plus. + Customer service drive with outstanding communication and active listening skills. + Excellent problem-solving and multitasking skills. + Leadership skills along with the ability to motivate a team into high performance. + Ability to work flexible hours and open availability. + Strong sense of responsibility and a professional presentation. + BS degree in Hospitality Management, Tourism, Business Administration or relevant field preferred. + Valid State Driver's License. The Resort at Paws Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
    $34k-42k yearly est. 10d ago
  • Front Office Manager

    Knightsbridge Capital Corporation

    Office Manager Job 90 miles from Helena

    Join the Team at Montana's Premier Luxury Ranch Resort! About The Resort at Paws Up: Nestled on a breathtaking 37,000-acre ranch, The Resort at Paws Up embodies the spirit of the American West. As a family-owned, award-winning destination, we inspire both guests and team members alike. Position: The Resort at Paws Up is seeking to add a Front Office Manager to our team. The Front Office Manager's purpose is to oversee all Front Office operations primarily at the Front Desk but also supporting Transportation in a supervisory manner. The Manager is responsible for ensuring staff is providing world-class service to our guests while balancing the needs of guests, associates, and owners. What We Offer: Medical, Dental, Vision Insurance 401K with Employer Match Paid Time Off - 9 Floating Holidays and 15 Personal Days Career Development and Advancement Opportunities Life Insurance, Long Term, and Short-Term Disability Employee Assistance Program (5 free counseling sessions) Referral Bonus Program (Get paid $250 to recruit) Carpool Reimbursement ($5-$20/Day) Employee Discounts on Merchandise (30% on select items in our retail store) Employee Lunch Provided See for Yourself! Check out our video Primary Responsibilities: Trains Front Office and Guest Services personnel to Forbes' 5-Star standards. Creates weekly schedule for Front Desk and monitors staff scheduling to flex based on business needs. Maintains thorough knowledge of accommodations, package plans, and Resort facilities. Check guests in and out including preparation of folios and authorizing payments. Act as Manger on Duty (MOD). Responds to guest needs and anticipates their unstated ones. Ensure daily checklists are completed in Front Desk and Guest Services. Looking for Team Members with: Relevant work experience as a Guest Relations Manager, Hotel Manager, or similar role in a luxury environment. Understanding of all hotel management best practices and relevant laws. Hands-on experience with Hotel Management software (PMS). Proficiency in English; knowledge of other languages is a plus. Customer service drive with outstanding communication and active listening skills. Excellent problem-solving and multitasking skills. Leadership skills along with the ability to motivate a team into high performance. Ability to work flexible hours and open availability. Strong sense of responsibility and a professional presentation. BS degree in Hospitality Management, Tourism, Business Administration or relevant field preferred. Valid State Driver's License. The Resort at Paws Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
    $34k-42k yearly est. 5d ago
  • California Escalation Manager

    Ford Motor Company 4.7company rating

    Office Manager Job In Helena, MT

    Do you believe data tells the real story? We do! Redefining mobility requires quality data, metrics and analytics, as well as insightful interpreters and analysts. That's where **Global Data Insight & Analytics** makes an impact. We advise leadership on business conditions, customer needs and the competitive landscape. With our support, key decision makers can act in meaningful, positive ways. Join us and use your data expertise and analytical skills to drive evidence-based, timely decision making. **In this position...** The California Reacquired Vehicles (RAV) Escalation Manager is the Ford lead for our California buyback review/approval operations for Ford and Lincoln customers/California Operations/and CRC buyback review/approval Operations. The California RAV Escalation Manager is also the primary lead for supporting Ford's Office of the General Counsel (OGC) with California lawsuits by representing Ford at mediations, depositions, mandatory settlement conferences, trials, and state arbitrations. **What you'll do...** + Act as Ford's corporate representative in consumer "lemon law" litigation in California + Be knowledgeable regarding the Ford Customer Relationship Center policies and procedures and provide testimony at depositions and trial as needed + Provide support to the Company's Good Faith Review process for California customers to ensure customer service and to reestablish a positive relationship with customers dissatisfied with their ownership experience. + Work closely with the Ford Regional Escalation Specialist to provide oversight and direction to the California Lemon Law team (Michigan) to evaluate all California vehicle buyback requests + Provide training and direction to a team of Consumer Claims Analysts located in California + Ensure that all training guides / educational material are up to date, reflecting the most current changes to program processes and guidelines + 20% Travel required to attend depositions / trials and participate in team training sessions + Work cross functionally with National Reacquired Vehicle Operations teams for seamless execution of RAV policies / initiatives + Drive RAV process improvements by highlighting areas of inefficiency and working with key stakeholders to make appropriate changes **You'll have...** + A bachelor's degree in business discipline is required + 3 + years' experience in Field Sales/Service background with knowledge of dealership sales/fixed operations + Experience in the Automotive Industry + Customer focused with a passion to improve the customer experience + Self-starter with a proven ability to drive for results without close supervision + Experience managing suppliers of purchased services + Supervisory experience of Ford and Agency personnel desired + Call Center / Customer Affairs experience is valued + Passion for delivering great consumer experiences and empathizing with our customers + A knack for thinking outside the box and having the ability to see the big picture + Fundamental understanding of data + A drive to learn something new every day and curiosity for consumer trends + Creative thinker, problem solver, and resilient. + Ability to influence peers and stakeholders to gain alignment toward vision/goals + Prior project experience requiring collaboration across teams/organizations/vendors + Self-starter; ability to work independently with minimal supervision in a fast-paced environment + Strong drive for results, commitment to quality, and attention to detail + Collaboration: + Believe in skilled and motivated people working together + Build positive relationships; be a team player; develop ourselves and others + Partner / People Leader Management + Interact extensively with and influence business leaders, partners, and vendors Strong supplier management skills and practical negotiation skills As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including: - Immediate medical, dental, and prescription drug coverage - Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more - Vehicle discount program for employees and family members, and management leases - Tuition assistance - Established and active employee resource groups - Paid time off for individual and team community service - A generous schedule of paid holidays, including the week between Christmas and New Year's Day - Paid time off and the option to purchase additional vacation time. For a detailed look at our benefits, click here: This position is a leadership level 6. For more information on salary and benefits, click here: ********************************* (****************************************************************************************************************************************************************************** Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************. **Requisition ID** : 38476
    $68k-82k yearly est. 30d ago
  • Lead Customer Care Manager

    Lumen 3.4company rating

    Office Manager Job In Helena, MT

    Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** Acts as a single point of contact for a group of assigned customer accounts which typically have a medium to large revenue scope or have moderate to high complex product needs. Manages any interactions from the customer order through billing to ensure highest levels of customer satisfaction. Promotes revenue growth, retention, and overall customer satisfaction. Serves as the conduit and escalation point for exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities. **The Main Responsibilities** - Provide top level escalation support for Leadership. - Support management team members when needed. - Anticipate and proactively address opportunities or potential problems. - Act as single point of contact for advanced level implementation lifecycle management on a group of assigned customer accounts. - Act as s SME for key products and implementation processes. - Act as a support resource for implementation of advanced solution-based product and services. - Produce best practice documentation to facilitate effective and efficient WIP management. - Collaborate across organizational boundaries to identify and correct process gaps. - Partner closely with sales and service delivery eco-systems to understand and implement sold solutions. - Provide critical date management and escalation support to meet committed delivery objectives. - Validate order details for sold services. - Follow established protocol for submitting orders to Order entry and provisioning. - Provide timely response to customer and service delivery inquiries. - Pro-actively manages the customer's service needs to ensure the highest levels of customer satisfaction and that their expectations are met. - Ability to stay focused in high paced stressful working environment. - Meet learning, development, and personal growth objectives to provide a superior customer experience. - Ability to maintain a positive outlook and lead teams through change. - Ability to perform as a leader. - Applies expertise and judgement to reach good decisions. - Approaches work with a continuous improvement mindset. - Ability to learn and adhere to customer care policies, processes, and principles. - Ability to maintain an advanced level understanding of products and services. - Have a working knowledge of the implementation workflow. - Partner with sales and service delivery to resolve order exceptions throughout the delivery lifecycle. **What We Look For in a Candidate** - Provide top level escalation support for Leadership. - Support management team members when needed. - Anticipate and proactively address opportunities or potential problems. - Act as single point of contact for advanced level implementation lifecycle management on a group of assigned customer accounts. - Act as s SME for key products and implementation processes. - Act as a support resource for implementation of advanced solution-based product and services. - Produce best practice documentation to facilitate effective and efficient WIP management. - Collaborate across organizational boundaries to identify and correct process gaps. - Partner closely with sales and service delivery eco-systems to understand and implement sold solutions. - Provide critical date management and escalation support to meet committed delivery objectives. - Validate order details for sold services. - Follow established protocol for submitting orders to Order entry and provisioning. - Provide timely response to customer and service delivery inquiries. - Pro-actively manages the customer's service needs to ensure the highest levels of customer satisfaction and that their expectations are met. - Ability to stay focused in high paced stressful working environment. - Meet learning, development, and personal growth objectives to provide a superior customer experience. - Ability to maintain a positive outlook and lead teams through change. - Ability to perform as a leader. - Applies expertise and judgement to reach good decisions. - Approaches work with a continuous improvement mindset. - Ability to learn and adhere to customer care policies, processes, and principles. - Ability to maintain an advanced level understanding of products and services. - Have a working knowledge of the implementation workflow. - Partner with sales and service delivery to resolve order exceptions throughout the delivery lifecycle. **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $72,300 - $96,500 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $75,994 - $101,325 in these states: CO HI MI MN NC NH NV OR RI $79,613 - $106,150 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits (*************************************************** Bonus Structure **What to Expect Next** Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition #: 335934 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. **Application Deadline** 02/07/2025
    $21k-27k yearly est. 47d ago
  • Manager - Cisco Support

    Shi 4.7company rating

    Office Manager Job In Helena, MT

    Manager - Cisco Support will manage a team of Cisco Support Specialists responsible for supporting Sellers with pre and post sales operational needs. This team will field general Cisco questions, initiate communication and relationship building between SHI and Cisco sales teams, track deals and promotional programs, create and inspect quotes, escalate and inspect orders, perform internal Cisco enablement/trainings, and engage distribution directly. Manager - Cisco Support will report to the Sr Manager - Partner Operations & Retention. **About Us** Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $14 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. **But the heartbeat of SHI is our employees - all 6,000 of them.** If you join our team, you'll enjoy: + Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. + Continuous professional growth and leadership opportunities. + Health, wellness, and financial benefits to offer peace of mind to you and your family. + World-class facilities and the technology you need to thrive - in our offices or yours. **Responsibilities** + Improve operational processes related to Cisco quoting by working closely with SHI's internal teams and distribution (TD Synnex) + Train and coach sales reps on CCW navigation, quote creation, margin maximization, and order creation + Establish Cisco and distribution channel partnerships via on-site meetings and regular, webcam enabled, Teams conversations to increase operational efficiency + Continue industry education to maintain up to date knowledge on systems, tools, processes, products, services, and the current marketplace by self-study, partner training and company sponsored training + Master and improve SHI systems, tools and processes for quoting, ordering, sourcing, and communication + Train and coach Account Executives, Inside Account Managers, and Inside Account Executives on Cisco Specific internal and external tools to ensure our sellers understand how to effectively place, process and track Cisco orders + Get involved in order escalations, issues, and critical Cisco deals + Ensure Cisco Account Managers receive booking credit for EOM, EOQ and EOY forecasted orders + Monitor employee performance and attendance records, act on performance issues and recognize excellent performance + Analyze data from multiple sources, create reporting, and review trends as it relates to Deal Registration, CSS adoption, Revenue, Gross Margin, and Close Rate. + Use data to make informed decisions when establishing, reinforcing, and evolving team objectives as the business continues to grow and transform. + Support a team culture of growth, innovation, and execution. **Qualifications** + Bachelor's degree + Minimum 2 years or Sales experience + Experience and strong understanding with Cisco systems and products **Required Skills** + Ability to clearly communicate ideas and effectively work well with employees + Ability to discipline behavior that is unacceptable by SHI's policies/standards + Management/Leadership skills + Ability to Exhibit high level of confidentiality with employees and management + Strong organization and time management skills + Understanding of sales methodology and core sales skills + Ability to create a sense of community + Ability to collaborate and build professional relationships with multiple teams, leaders, and individual contributors. + Ability to solve problems and proactively identify gaps + Marketing skills for messaging program to key business stakeholders + Good knowledge of planning, monitoring and reporting progress on programs + Knowledge of project management approaches + Excellent Presentation Skills + Effective verbal and written communication abilities to provide a clear sense of purpose, direction, and expectations for staff + Emotional Intelligence with ability to be aware of, control, and express own emotions and emotional states of others + Strong sense of sales and business acumen + Ability to influence and lead in a matrix environment + A linear, logical thinking style with ability to break down and solve difficult problems + Ability to simplify and explain complex problems to stakeholders of all levels across multiple functions + Motivating and self-starting + Ability to explain the company's offerings and overall values + Ability to travel as needed **Unique Requirements** + Position requires 25% travel for business meetings **Additional Information** + The estimated annual pay range for this position is $70,000 - $150,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. + Equal Employment Opportunity - M/F/Disability/Protected Veteran Status Refer a friend to this job (************************************************************************************************************************* **Need help finding the right job?** We can recommend jobs specifically for you! **Job Locations** _US-NJ-Somerset | US-TX-Austin | US-Remote_ **Requisition ID** _2024-18568_ **Approved Min (Total Target Comp)** _USD $70,000.00/Yr._ **Approved Max (Total Target Comp)** _USD $150,000.00/Yr._ **Compensation Structure** _Base Plus Bonus_ **Category** _Inside/Outside Sales_
    $70k-150k yearly 10d ago
  • COPY OFFFFFF OFFICE MANAGER

    Paylocity 4.3company rating

    Office Manager Job In Montana

    Apply Description Apply for office manager
    $37k-46k yearly est. 9d ago
  • Office Manager

    Glass Doctor

    Office Manager Job 79 miles from Helena

    We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners at more than 270 locations across the United States and Canada. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a delightful customer experience. As Office Manager, you are a key member of the team and represent Glass Doctor on sales and support calls. You are responsible for proactively generating sales as well as handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. This position is for you if you are self-motivated, energetic, and results oriented with a high level of work intensity and a bias for action. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis. Specific Responsibilities: Meet or exceed monthly sales goals Receive incoming calls in professional and courteous manner Perform marketing and sales functions to sell additional work and earn business Complete work orders, return customer calls, and respond to customer complaints Perform other duties as needed which may include cross-training in related positions Organization skill Job Requirements: Prior experience in the auto and/or flat glass industry is a plus Computer literate, with working knowledge of work processing, business software and spreadsheet applications Proficiency to navigate tablet based technology Excellent communication skills Good organizational and time management skills Professional appearance and personality Benefits: Benefits package available after Health insurance, dental, vision, life, Aflac We are actively interviewing for this position - Apply today and our hiring manager will follow-up! Compensation: $20.00 - $28.00 per hour Around here, we're not just glass experts. We're skilled craftsmen. Makers. Doers. Problem solvers. We're helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn't achieve their own. Notice Synergistic International LLC is the franchisor of the Glass Doctor franchised system. Each Glass Doctor franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website. *Acknowledgement I acknowledge that each independent Glass Doctor franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
    $20-28 hourly 60d+ ago
  • Manager, Guest Services

    The Walt Disney Company 4.6company rating

    Office Manager Job In Helena, MT

    Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today. **Responsibilities :** + Oversee entire Guest Services and Crew Services operation + Implement all policies, procedures and activities related to the efficient and effective operation of the Guest Services department + Support the team which includes Guest Services Managers, Job Schedulers, Clearance Officer, Onboard Sales Manager, Concierge, Crew Services Manager, and Groups and Weddings Manager + Provide leadership, mentoring and development, communication and recognition for all + Monitor crew excellence and guest satisfaction performance of the department and constantly strive to enhance the guest experience + Assist as a liaison with the Port Agents embarkation, Immigration and Customs Officials + Track problem resolution, Guest Service Recovery, voyage incident reports; identify trends and initiate changes when applicable + Execute clearance responsibilities as defined by the arriving port and supervise Embark/Debark Process in home ports + Ensure timely transmission of ENOA and related Immigration Systems + Actively participate in all Island job responsibilities associated with position and line of business as advised by DCL leadership + Follow all company set policies and procedures, along with all maritime and ship rules, regulations and procedures + Participate in Emergency Duties as specified in the ship Assembly Plan **Basic Qualifications :** + Minimum 5 years recent experience in Guest Services/Front Desk (senior) Leadership/Department Head, within the last 7 years\\ + Large, luxury ships experience REQUIRED + Knowledge of Crew Services operations + Excellent leadership skills, passionate about team building, motivation, innovation, communication and service delivery process design + Immigration and CBP clearance knowledge + Be able to speak, read and write proficient English + Enjoy working in a high-volume, fast-paced, guest-service oriented environment + Appreciate diversity among guests and crew **Additional Information :** This is a **SHIPBOARD** role. Applicants must: + Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel + Be committed to the position you are applying for at least 2-3 contracts before a transfer or promotion + Be willing to follow and perform safety role, emergency duties and/or associated responsibilities as specified in the ship Assembly Plan + Be willing and able to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their control + Be willing to follow and embrace United States Public Health requirements and guidelines as well as Environmentality requirements and Company practices + Be willing to share a cabin with other crew members and appreciative of working and living in a multi-cultural environment + Be comfortable living in a confined space with strict rules and regulations + Adhere to a structured lifestyle, personally and professionally Your Responsibilities: + Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this) + Complete a pre-employment medical + Obtain a criminal background check + Bring approved work shoes ** _Disney Cruise Line_ is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination. **Job ID:** 1244541BR **Location:** United States **Job Posting Company:** "Disney Cruise Line" The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
    $34k-42k yearly est. 8d ago
  • Front Office Manager

    O'Reilly Hospitality Management LLC 3.7company rating

    Office Manager Job 70 miles from Helena

    JOIN OUR TEAM! We are proudly managed by O'Reilly Hospitality Management, LLC ("OHM") At OHM, we are: A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community involvement, & philanthropic outreach efforts. Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact. Seeking supportive, collaborative, detailed-oriented people to join our team! At OHM, we offer: 401(k) & Roth 401(k) with company match - full-time and part-time Team Members are eligible! Health, Dental, Vision & Life Insurance Paid Time Off, including Paid Parental Leave Growth Potential and Career Advancement Hotel/Restaurant Travel Perks & Discounts! Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one! Now Hiring: Front Office Manager Location: EVEN Hotel Bozeman Yellowstone International Airport Essential Responsibilities: Supervises Front Office: recruiting, hiring, performance evaluations, training and development, and progressive discipline. Maintains OHM and brand standards of service quality, ensuring that all guest needs are met and provided with world-class guest service. Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department. Liaison with all departments including Housekeeping, F&B, Sales, and Engineering. Contributes to the profitability and guest satisfaction perception of other hotel departments. Attends and participates in property revenue meetings ensuring revenue maximization and profit in all areas. Develops short-term and long-term financial and operational plans for the Front Office department, aligning with the overall objectives of the hotel. Actively participates in the hotel Sales efforts. Collaborates on the creation, management, and operation within property budget and expense plans. Increases the level of guest satisfaction by delivering an improved product through team member development, job engineering, and quality image. Manages Front Office operations to ensure the maximization of RevPar and overall profitability. Maintains procedures for cash, credit control, and handling of financial transactions. Maintains procedures for the security of monies, guest security, and emergency procedures. Collaborates with the leadership team on reputation management, providing timely responses to guest reviews and concerns. Schedules team according to labor standards and forecasted occupancy. Ensures staff is properly trained according to OHM and brand standards to provide world-class guest service. Supports team member recognition and engagement programs. Manages in compliance with local, state, and federal laws and regulations. Reports to work for scheduled shift, on time and in uniform in accordance with company policy. Knows and complies with all company policies and procedures pertaining to this position and its duties. Takes the initiative to greet guests in a friendly and warm manner. Embraces O'Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture. Performs other duties and responsibilities as required or requested. Skills & Abilities: Strong leadership, management, organizational, and communication skills. Ability to spot and resolve problems efficiently. Excellent verbal and written communication skills. Ability to deliver results. Ability to work well with, as well as motivate, a variety of personality types and maintain tact and diplomacy throughout all interactions. Ability to multitask and prioritize. Experience with relevant brand-specific PMS. Computer skills, including Microsoft Word, Excel, etc. Presenting professionally and persuasively to individuals and team members. Demonstrating sound knowledge of all aspects of the hotel and services offered. Use analytical skills for measuring business potential and value to the hotel. Interact with all levels of customers and hotel management. Comfort with high visibility and the leadership role within the hotel and community. Ability to work under pressure. This is a safety-sensitive position that may be subject to additional safety requirements. Education & Experience: Associate or bachelor's degree in Hospitality Management, Management, or Business. Two-year supervisory experience, one-year line-level experience, OR an equivalent level of education and experience preferred. Physical Requirements of the Position: Standing for long periods of time. Light Work: Exerting up to 40 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time), and/or up to 20 pounds of force frequently (Frequently: activity or condition exists up to 1/3 to 2/3 of the time), and/or a negligible amount of force constantly (Constantly: activity or condition exists up to 2/3 or most of the time) to move objects. May be required to lift in excess of 40 pounds on occasion. Work Conditions: Inside work environment. Not substantially exposed to adverse conditions. O'Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.
    $38k-47k yearly est. 50d ago
  • OFFICE MANAGER

    Centro de La Familia 3.5company rating

    Office Manager Job 175 miles from Helena

    Looking for an Office Manager Extraordinaire to Join Our Fun Team! Are you a master of organization, a wizard of multitasking, and a virtuoso of office morale? If so, you might be the dynamic Office Manager we're searching for to join our lively team! Responsibilities: Working under the guidance of our Area Manager, you'll take on the crucial role of offering administrative assistance to our Head Start center. Your primary mission? Ensuring the provision of top-notch services to children and families, fully aligned with Head Start Performance Standards. Additionally, you'll be the backbone of support for our hardworking staff in all child-related activities. - Efficiently provides comprehensive administrative support, adhering to Centro's policies, Head Start Act, Performance Standards, local laws, and childcare best practices. - Ensures strict compliance with safety and health procedures, maintaining a continuously staffed front desk during service hours. - Supervises bus evacuations, documenting drills and forwarding records to the Health and Safety Specialist. - Maintains a welcoming environment through professional phone etiquette and greeting all visitors courteously. - Handles the center calendar on SharePoint, ensuring its accuracy for center events and school closures. - Assures meticulous documentation of center administration and in-service meetings. Requirements A high school diploma or associate degree or higher in administration, management, or related field. Bilingual in Spanish and English preferred. Equal Opportunity Employer.
    $33k-36k yearly est. 57d ago
  • Front Desk

    Touchmark 4.4company rating

    Office Manager Job In Helena, MT

    ETHIC - Excellence, Teamwork, Hospitality, Integrity, and Compassion - steadfastly characterizes our mission to continually enrich the daily lives of residents. We practice these principles with every task and interaction, from personal caregiver assistance to mowing the grass. At Touchmark, we say: I AM AN ALLY • I AM A FRIEND • I AM A GIVER Starting Wage $15.00 - 17.00 Full-Time - Varied Shifts Weekends and Holidays may be Required Touchmark on Saddle Drive is Helena's leading full-service senior living community, enriching the lives of residents and their families through exceptional service and quality housing. We are currently seeking the right person to join our team as a part time Front Desk Receptionist. As the Front Desk Receptionist, you will enrich lives each day by warmly welcoming and directing all incoming visitors and guests, as well as becoming a “go-to” person for residents, guests, and team members who have questions or need assistance. By remembering that everyone who walks through the door is potentially a prospective future resident or team member, you will have the opportunity every day to ensure that each visitor leaves with an extraordinary first impression of your community! The ideal candidate will: A sincere commitment to memorable customer service and hospitality Possess a high school diploma or equivalent Have experience as a receptionist or administrative assistant in a busy setting, or similar experience in a customer service or hospitality position Have CPR/First Aid certification Have an enthusiastic, positive attitude Be comfortable answering phones while greeting and providing information to residents, prospective residents, and guests Be excellent at handling multiple tasks simultaneously Have a working knowledge of Microsoft Office applications and basic office equipment Is comfortable with animals Be able to maintain patient and tactful composure when dealing with residents, family members, staff members and visitors. Benefits: Touchmark is dedicated to providing the best for our residents, and it all begins with providing the best for our employees. That's why we offer a competitive compensation and benefits package to our team members who work 30+ hours per week which includes: Paid time off (including holidays) Health, dental, and vision insurance plans for employees and eligible dependents Education assistance Bonus and retirement plans Health care, dependent care, and commuter Flexible Spending Accounts On-Demand Pay allows you to access pay as you earn it Employee Assistance Program Supplemental insurance options We are looking to hire individuals whose values align with ours and who believe in doing everything they can to lead by example in safety, compassion, and empathy. If that sounds like you, we encourage you to apply. Check us out at ****************** We're growing. Are you? Other details Pay Type Hourly
    $15-17 hourly 60d+ ago
  • Branch Office Operations Manager

    D.A. Davidson 4.7company rating

    Office Manager Job 79 miles from Helena

    D.A. Davidson Companies is an independent, employee-owned company with a rich history spanning more than 80 years. We are dedicated to conducting our business in accordance with the highest standards of integrity and ethics, and delivering outstanding service to our clients and each other. We support a friendly, open and supportive culture, and encourage candid communication and productive engagement that make our companies and each of us better. Just as we work to improve our clients' financial well-being, we also work to strengthen local communities-and giving back is one of our core values. You can learn more about our company culture and impact in our latest annual report. Summary/Function: Perform various human resources, operational, accounting, compliance and administrative functions to contribute to branch objectives and ensure compliance with company policies and procedures and industry rules and regulations. Qualifications:•Applicable industry exams: SIE, Series 7 and 66.•Strong interpersonal skills.•Excellent communication skills, both oral and written.•Strong organizational skills and attention to detail.•Prior supervisory experience preferred.•General knowledge of accounting principles.•Thorough knowledge of Company policies and procedures.•Seasoned experience in the financial services business.•Ability to operate a PC and work in an automated environment.•Thorough knowledge of securities industry rules and regulations.•Familiar with Microsoft Windows and associated programs.•Follow policies and procedures. Maintain client confidentiality.•Communicate in a clear and service oriented manner. Use appropriate, professional language and grammar to effectively exchange ideas and information.•Ability to proactively work with both external and internal clients. Relate with others in a professional manner in order to accomplish work responsibilities and objectives.•Ability to maintain regular in-person attendance. This is not a remote job opportunity. Duties:•Coordinate the work activities of the branch support staff to contribute to efficient and effective branch operations. Work with the Branch Management Team to determine the staffing needs for individual FAs and other branch office positions.•Initiate and review support staff training to assure peak productivity levels for all support staff within the branches. Coordinate all training and advanced training of newly hired employees and experienced support staff.•Maintain Client Associate calendar and coverage schedule.•Implement and assure compliance with all Human Capital policies. Serve as a liaison between Human Capital and the branches. Participate in compensation review of support staff personnel; make recommendations as requested by the Branch Manager. Review and advise on quarterly staff ratio reports.•Assist in the investigation of employee complaints and personnel issues to include progressive disciplinary action, sexual harassment and discrimination situations and terminations. Work with Human Capital until a satisfactory resolution is obtained.•Participate in the hiring and management of all branch office support staff. Deliver the new employee paperwork and follow up until completed to initiate the background check and on boarding process. Facilitate new employee processing and process employment records. Conduct Client Associate performance reviews.•Monitor and approve payroll time entries, weekly on the automated payroll system.•Oversee the cashiering functions in the branch(es) to ensure compliance with Company policies and procedures to included training or re-training cashier personnel, processing new account forms, incoming and outgoing funds, transfers etc. Designate, serve as backup or personally perform the operations duties of the branch if the size of the office dictates it.•Work with the Branch Manager and Operations Liaison to coordinate the transition of new FAs. Coordinate the HR processes, the ordering of supplies and equipment, the account transfer process, training etc. to ensure a smooth transition.•Oversee the processing of all cancel & rebills, trade corrections and any other errors. Serve as the liaison between the FA and back office to resolve any problems. Follow-up until resolved.•Serve as the primary point of contact to assist in the resolution of Operations issues. Assist branch personnel to troubleshoot and communicate issues to the appropriate department to ensure the accurate and timely resolution of the issue. Follow through until resolved.•Participate in various weekly and monthly meetings. Disseminate information to appropriate personnel. Implement any policy and procedural changes.•Assist Branch Management Team with the managing office expenses. Review and approve all invoices, office and FA expenses and submit to accounting for payment.•Review travel and expense reports.•Plan and execute various events for the branch(es). Events include the branch meetings, quarterly gatherings, holiday and summer parties and events, client appreciation events, etc.•Oversee the approval of advertising for the branch(es). Work with the advertising department on all advertising and promotional items to include ads, brochures, invites. Present new ideas to promote D.A. Davidson. Obtain Regional Supervisory approval as required.•Maintain office files in compliance with company policies and procedures, branch standardization policy and industry rules and regulations. Respond to requests for files during the annual Branch Compliance Review/Exam. Oversee the maintenance of the centrally located files in the receptions area for retention accuracy and content.•The Branch Manager may delegate certain supervisory items to the Branch Operation Manager as indicated on the “Delegation of Duty Log” for a Principal licensed Branch Operations Manager.•Investigate and review all client complaints. Report findings to proper authorities. Follow through until resolved.•Serve as contact person for office maintenance issues, continuity plan, keys, locks, card keys, etc. Help maintain building leases.•Oversee the maintenance of the storage room, copy centers, shredding bins, kitchen and supplies.•Serve as the liaison to the IT department -hardware and software. What we offer:Competitive salary plus excellent benefits and perks including, but not limited to: •Medical, Dental and Vision•Company 401(k)and ESOP contribution •Generous sick, vacation, and maternity/parental leave•Paid holidays•Professional Development Opportunities•Tuition Reimbursement ($15,000 lifetime cap)•Discounted personal insurance including home, auto and recreational vehicles•Charitable gift-matching program•Davidson Day of Giving - Our tradition of positively impacting communities in which we live and work. D.A. Davidson has been in business for over 87 years! As an employee-owned company, our success is driven by our high standards of business ethics, integrity and the belief that our Associates are our most important assets. We hope you will consider joining us! At D.A. Davidson, we are committed to fostering a diverse environment that supports the development and inclusivity of all employees. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Please answer all questions carefully: incomplete or inaccurate answers may impact your potential employment. By clicking Submit Application, you declare that all statements in this application are truthful to the best of your knowledge. California applicants please see D.A. Davidson's California Resident .
    $29k-37k yearly est. 58d ago
  • Front Office Supervisor

    Peg Hospitality Group, Inc.

    Office Manager Job 79 miles from Helena

    At PEG Hospitality Group it's our associates that make us successful, and we believe in taking good care of them. Both full and part-time associates are eligible to enroll in our benefit plan offerings after you have completed 30 days with us. Additionally, you'll be eligible to receive paid time off and holiday pay. We also offer generous parental leave benefits, a 401k savings plan, hotel stay discounts. If you need your pay a little earlier, we have you covered with our partner, PayActive. Treating one another with respect, inspiring each other to be our best, and being diligent in the work we do, are our core values. If these are important to you and you want to find a place where your hard work and commitment are appreciated and rewarded, join us! JOB SUMMARY: The Front Office Supervisor will oversee the daily tasks of the front desk. They will be responsible for training all front office associates (front desk, night audit, valet, etc.) on hotel policy and procedure, property management system, brand standards and job safety. They will observe interactions of the front office associates, analyze guest feedback and reviews and provide feedback to associates as necessary. They will ensure proper and accurate communication occurs to ensure the team is prepared and knowledgeable of groups or special needs of guests. They will ensure the team is actively engaged by promoting an environment of positivity and recognition. RESPONSIBILITIES: Drive hotel shuttle to and from the airport as needed Schedules and supervises workload during shifts of front office associates. Evaluates the job performance if each front office associates and provides coaching when necessary. Maintains working relationships and communicates with all departments. Collaborates with housekeeping to ensure that accurate room status information is maintained and properly communicated. Resolve guest concerns quickly, efficiently, and courteously. Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate individuals and departments. . Works within the allocated budget for the front office. Conducts regularly scheduled meetings of front office team members Prepare and review daily front desk reporting, take action as appropriate to ensure the interests of the hotel and guests are addressed. Ensure implementation and compliance of all company policies and brand standards. Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes. Ensure that employees are, at all times, attentive, friendly, helpful, and courteous to all guests managers and other employees. Act as the Manager on Duty, provide guidance and support to all departments in the hotel when required. Maybe required to help in other areas of the hotel on occasion, such as housekeeping, breakfast, or engineering. Perform other duties as requested by management. May be asked to assist in the selection process for new team members. May complete weekly schedules and coordinate absence coverage for front office team members. REQUIREMENTS: Lift, push, and pull up to 35 lbs. Walking, bending, stretching, standing and/or sitting for extended periods of time Some exposure to chemicals to conduct general cleaning as necessary Ability to read, write, and speak English fluently. Thorough understanding of hotel operations and guest satisfaction. QUALIFICATIONS: Prior supervisory/management experience strongly desired; 1-3 years of hotel experience highly desired. Proficiency in computers to include Microsoft Word, Excel, and other hotel operating systems
    $28k-34k yearly est. 3d ago
  • Office Manager/Admin Assistant

    RC Contracting of Mt

    Office Manager Job 126 miles from Helena

    Hours: 20-40 hours per week with flexible scheduling. Wage: Starting at $20+/hr depending on experience Duties: Bookkeeping, phones, email, ordering supplies, payroll. Other duties as assigned. Qualifications: Must have office experience. Construction industry experience preferred but not required.
    $20 hourly 60d+ ago
  • Office Coordinator

    Citizens Alliance Bank Careers 3.7company rating

    Office Manager Job 70 miles from Helena

    Office Coordinator Department: Operations Classification: Hourly Job Grade: Non-Officer ___________________________________________________________________________________________________ Position Summary : The Office Coordinator will assist all customers by greeting them, both in-person and on the phone, and answering and directing inquiries. The position will provide general office support with a variety of clerical activities and related tasks. The Officer Coordinator will also be responsible for preparing and sending all appreciation cards and gift baskets to customers and stakeholders. Additionally, this position will plan and prepare meetings, conferences and events for the branch and its staff. The Office Coordinator will need to possess excellent communication and multitasking skills, a positive attitude, and a strong work ethic. This position will follow all Bank policies and procedures. The level of this position is based on years of service, education and/or equivalent experience, knowledge level and skill set. Essential Functions: To perform this job successfully, an individual must be able to perform each Essential Function and Skill satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 1. Keep up to date on all products, services, and policies that are offered by Citizens Alliance Bank. 2. Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information. 3. Utilize calendar functions to schedule appointments, meetings, or conferences. 4. Serve visitors by greeting, welcoming, directing and announcing them appropriately. 5. Maintain security by following procedures and controlling access, such as monitor logs. 6. Answer, screen and forward any incoming calls while providing basic information when needed. 7. Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information. 8. Ensure knowledge of staff movements in and out of the organization. 9. Receives, sorts and forward incoming and outgoing mail. Maintains and routes publications. 10. Coordinate the pick-up and delivery of express mail services. 11. Assist in the ordering, receiving, stocking and distribution of office supplies. 12. Control inventory and maintain equipment and supplies relevant to the reception area. 13. Maintain the general filing system and file all correspondence. 14. Assist in the planning and preparation of meetings, conferences, and events. 15. Assist with monitoring faxes and customer service e-mails. 16. Assemble gift baskets for events and loan closings per request of Lenders. 17. Prepare customer cards for occasions such as birthdays and bank anniversaries. 18. Assemble Christmas baskets and prepare cards/flowers for larger customers at the request of Lenders or Bankers. 19. Organize office parties, update office decorations, and collaborate with teammates for special occasions such as holidays. 20. Maintain communications with Title Companies, Appraisers, etc. and prepare appreciation gifts for them. 21. Run errands as needed for the Bank and staff. 22. Assist co-workers as needed. 23. Physical presence in the bank is required. 24. All employees are expected to exemplify and follow our core values. 25. Regular attendance and punctuality when reporting to work. 26. Travel for trade and industry schools and seminars as needed. 27. This position may require installation of a Multi-Factor Authentication (MFA) app on an employee's personal mobile device. THE MFA apps are used to authenticate a user's identity to the system for security purposes. 28. Adhere to and comply with all applicable, federal, and state laws, regulations, and guidance, including those related to BSA/AML, as well as adhere to the Bank's policies and procedures. 29. Perform other duties as assigned and requested. Core Values Humility - We are “blue-collar bankers”. We are relatable, down-to-earth people who greet our smallest customer the same way we greet our largest. Respectful, Genuine Care for Others - We care about each other, we care about our customers, and we care about our communities. Finds A Way - This simply put, is nothing more than attitude. It's a can-do spirit, a desire to help, to contribute, to go above and beyond, and to make a difference. Effort - We expect a lot of ourselves and hold ourselves to a high standard. We are not entitled, and we need to earn it from our customers and each other every day. Owning-It - Owning-It or Accountability is a big word that can encompass a great many things. For Citizens Alliance Bank, it's about ownership. When an employee says they will do something, they follow through and get it done. Education and Experience : Required - High School diploma or GED, Etc. Required - Continuing Education to maintain job knowledge. Preferred - Three to five years of banking experience. Preferred - Three to five years of customer service experience. Preferred - Proficiency in Microsoft Suites. The employer has the right to revise this position description at any time. The position description is not a contract for employment.
    $35k-40k yearly est. 60d+ ago
  • Branch Administrator

    Overhead Door 3.8company rating

    Office Manager Job 95 miles from Helena

    Responsible for managing payment processing and related duties including receiving, payment applications, and reconciliations. Responsible for researching payment discrepancies and back charges and working with the General Manager to ensure timely reconciliation. Responsible for sales order deletions as delegated by the General Manager. Responsible for reviewing sales orders for SOP compliance. Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc). Handle walk-in and phone customer sales traffic. Partner with sales team in handling invoices, sales quotes, sales quote logs and other general sales administrative duties. Respond to customer requests for information concerning orders as needed. Process all necessary paperwork for the daily operation of the sales center as required. Qualifications 3 - 5 years administrative experience required Minimum 2 years AR experience required Ability to interface well with various levels of employees within the company Communicate effectively and professionally with customers and external contacts inside and outside the organization Proficient in MS Office products including Word and Excel Experience with Oracle a plus Ability and willingness to become familiar with various product lines Accurately handle multiple tasks simultaneously Exceptional organizational skills required Ability to meet designated deadlines Education High School Diploma or GED Required Physical/Work Environment Requirements Ability to stand for long periods of time in a non-climate controlled environment. Ability to lift up to 50 pounds. Essential Duties Responsible for managing payment processing and related duties including receiving, payment applications, and reconciliations. Responsible for researching payment discrepancies and back charges and working with the General Manager to ensure timely reconciliation. Responsible for sales order deletions as delegated by the General Manager. Responsible for reviewing sales orders for SOP compliance. Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc). Handle walk-in and phone customer sales traffic. Partner with sales team in handling invoices, sales quotes, sales quote logs and other general sales administrative duties. Respond to customer requests for information concerning orders as needed. Process all necessary paperwork for the daily operation of the sales center as required.
    $37k-42k yearly est. 9d ago

Learn More About Office Manager Jobs

How much does an Office Manager earn in Helena, MT?

The average office manager in Helena, MT earns between $22,000 and $44,000 annually. This compares to the national average office manager range of $30,000 to $62,000.

Average Office Manager Salary In Helena, MT

$31,000

What are the biggest employers of Office Managers in Helena, MT?

The biggest employers of Office Managers in Helena, MT are:
  1. Confluent
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