As an office manager, you want to make sure everything is running smoothly, from the day-to-day responsibilities of everyone in the office to managing a small administrative staff, your role is pretty important.
Office managers typically work a normal schedule of 40 hours a week. This is a plus as it's definitely nothing crazy like other management positions when it comes to your schedule.
While leaving the office after 8 hours each day seems glamorous, it's not all daffodils and daisies. In fact, office managers tend to be under a lot of stress, most of the time. Contrary to the Michael Scott character who seemingly coasts by each day without getting much done, actual office managers stay under pressure from top management to make sure everything is running properly.
How to Become an Office Manager
What is an Office Manager
There is more than meets the eye when it comes to being an office manager. For example, did you know that they make an average of $20.9 an hour? That's $43,471 a year!
Between 2018 and 2028, the career is expected to grow -7% and produce -276,700 job opportunities across the U.S.
What Does an Office Manager Do
There are certain skills that many office managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed interpersonal skills, organizational skills and writing skills.
How To Become an Office Manager
If you're interested in becoming an office manager, one of the first things to consider is how much education you need. We've determined that 44.3% of office managers have a bachelor's degree. In terms of higher education levels, we found that 4.9% of office managers have master's degrees. Even though some office managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become an office manager. When we researched the most common majors for an office manager, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on office manager resumes include high school diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become an office manager. In fact, many office manager jobs require experience in a role such as administrative assistant. Meanwhile, many office managers also have previous career experience in roles such as customer service representative or cashier.
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Office Manager Career Paths
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of accounting manager you might progress to a role such as assistant controller eventually. Later on in your career, you could end up with the title assistant controller.
Office Manager Jobs You Might Like
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Average Salary for an Office Manager
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Office Manager Resumes
Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming an Office Manager. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.
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Johnny Clark  Chicago, IL  (240) 555-2824  jclark@example.com Experience Office Manager2020 - Present H&R Block•Chicago, IL
Manager2019 - 2020 Subway•Detroit, MI
Executive Assistant2017 - 2019 Bank of America•Charlotte, NC
Staff Assistant2012 - 2017 Chicago Public Library•Chicago, IL
Skills Product QualityDelinquent AccountsRetail SalesFood PreparationNew ProceduresDirect ReportsGeneral PublicScheduling MeetingsFederal AgenciesExecutive Management Education Some College Courses Psychology2012 - 2012 University of Illinois at Chicago•Chicago, IL |
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Ruth Cole  Office Manager2019 - Present D-R SERVICESWashington, DC
Senior Accountant2017 - 2019 Ernst & YoungWashington, DC
Accounts Payable Clerk2010 - 2017 Robert Half InternationalCollege Park, MD
Finance Assistant2008 - 2010 Robert Half InternationalCollege Park, MD
 Bachelor's Degree Accounting2005 - 2008 University of Maryland - College ParkCollege Park, MD |
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Contact Information  Washington, DC (720) 555-6924 rcole@example.comSkills Corporate Office Health Care Financial Records Business Solutions Financial Activities Personnel Files SOX Powerpoint System Reports Student Accounts |
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Rachel Kennedy  Olathe, KS  (560) 555-3718  rkennedy@example.com Skills Sales ProcessAspenK-12Icd-9PowerpointBank DepositsProject ManagementDelinquent AccountsStaff MembersSecondary Claims |
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Employment History Office Manager2019 - Present Farmers Insurance•Olathe, KS
Account Executive2018 - 2019 Ogilvy•Herndon, VA
Account Representative2014 - 2018 Cox Enterprises•Herndon, VA
Medical Billing, Receptionist2013 - 2014 Comcast•Philadelphia, PA
Education Bachelor's Degree Business2010 - 2013 California State University - San Bernardino•San Bernardino, CA |
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- Prepared reports, invoices, financial statements, letters, case histories and medical records.
- Communicated with patients and doctor to update medical records
- Coordinate with staff members to resolve day-to-day issues.
- Enhanced and implemented office procedures to comply with HIPPA regulations.
- Oversee the auditing of hazardous materials.
- Assist with package handling, truck loading, communication on a two-way radio, monitor software that maintain appropriate services.
- Administered bedside or personal cared such as body movement or personal hygiene assistance.
- Assess the health care needs of clients, provides nursing care and emotional support for client and or significant other.
- Monitor Tech on Med Surg, Room Control Patient Care, Vital Signs, Glucose Checks EKG's and Phlebotomy
- Work side by side with an RN to provide quality care to each patient.
- Prepare reports and letters for doctors regarding patient care.
- Communicated test results to patients.
- Measured Vital Signs * EKG and Urinalysis * Medical Record filing * Answering Phones * Scheduling
- Assisted 3 Medical Doctors and support staff to ensure patient care.
- Assist the physician with any in office procedures for the patient.
- Ensured exam rooms were sanitized and ready for patients.
- Communication
- Scheduling Appointments
- Quickbooks
- Medical Records
- Patient Care
- Human Resources
- Child Care
- Direct Reports
- Medical Supplies
- Administrative Functions
- Developed and implemented office policies and procedures while containing a clean work environment.
- Entered data into computer system, managed multi-line phone system, processed client files, and scheduled appointments.
- Handled staffing, marketing and general office functions.
- Handle staffing, local employee relations, marketing and general office functions.
- Ensured customers received prompt service and handled customer complaints.
- Prepared purchase order logs for submission to vendors.
- Trained peers in closing procedures.
- Balanced production, customer service and compliance on a day-to-day basis to ensure the integrity of product and positive donor experience.
- Develop relationships across both retail and B2B channels and maintain constant communication between them.
- Report satisfied debts to credit bureaus and financial institutions.
- Sustained accurate and precise notes on customer accounts including billing and all other customer interaction.
- Clear wire-selling internet service by letting the customer know the benefit of having wireless service.
- Record patients' medical history, vital statistics, or information such as test results in medical records.
- Tracked staff movements in and out of the building to facilitate internal communication.
- Follow up/ trouble shooting on all unpaid insurance and patient accounts.
- Assign diagnosis and procedure codes from 3M, Cerner or paper chart in Meditech for insurance billing.
- Recommend additional products and services and resolved customer complaints
- Collected fees from customers who were paying cash, prepare deposit slips and make bank deposits.
- Designed improved training procedures to help new staff acclimate quickly.
- Managed 500-plus congregational members and played key role in assisting with The Archdiocese of NY payroll system for the Episcopal church.
- Supervised entry-level staff creating and coordinating shift schedules enforcing company policies and procedures.
- Trained and developed other crew members, ensured crew members certifications were maintained.
- Uphold optimal quality and provide customer service excellence, as well as adhere to policies, procedures, and regulations.
- Provided in-home patient care disabled and geriatric patients.
- Assisted clients with personal care.
- Specialized training in fire & safety assistance for the disabled and basic knowledge of health care equipment use and maintenance.
- Assist the patient in personal needs, and helped them get dress.
- Coordinated patient care information with other health care providers.
- Assisted physician with basic patient care.
- Back Office-obtained vitals,sterilized patient rooms,roomed patients,assisted physician inside exam rooms.
- Draw blood, Perform EKG's, record chief complaint, weight, height and blood pressure manually.
- Bank Deposits
- Companionship
- CNA
- New Procedures
- Patient Care
- Special Techniques
- Project Management
- Physician Orders
- CSR
- Daily Life
- Created reports for corporate office.
- Train and mentor staff in all areas of tax preparation and office procedures.
- Surpassed sales goals by integrating strategies.
- Worked closely with marketing conducting market and product research for new product development.
- Full service office furnishings dealership serving retail, contract, government, healthcare, education, and small business enterprises.
- Evaluated loan applications and supporting documentation of income, assets, credit and property to determine program eligibility.
- Service loan information and questions Help customers with their financial needs Handle mortgage inquiries through fax, mail, and email
- Helped monitor, distribute as well as process all loan applications among both east and west sites.
- Completed GFE Review and prepared initial disclosures.
- Organize, maintain, and execute processing loan applications with 140 clients, while offering 100% customer service satisfaction.
- Review loan applications and attached documentation.
- Review loan applications for completeness and accuracy, verifying supporting income, and asset and liability documentation.
- Analyzed loan applications for proper documentation.
- Make outbound calls and assist customers with completing loan applications.
- Bank Deposits
- Sales Goals
- Credit Reports
- Project Management
- New Procedures
- Customer Complaints
- Legal Documents
- Strategic Accounts
- Customer Service
- Corporate Financial Statements
- Specialized in the following: Responsible for the hiring process of new employees, Specialized in ADP Hiring Program RUN.
- Trained, supervised and audited procedures conducted by office personnel in nine stores.
- Prepared State and Federal Quarterly payroll tax returns.
- Manage emergency calls with timely corrective response.
- Inventory management as well as customer service related issues.
- Implemented training sessions to better the overall sales and customer service of the team I was overseeing.
- Prepared and maintained reports, records and general and confidential information.
- Participated during catastrophic weather events (CAT) in other states to provide exceptional customer service.
- Answer phones, filing, accept and log all payments Input all computer data & handle visual transmissions
- Improved processes and managed customer service.
- Provided high-volume word processing/transcriptionist support for Claim Representatives and Claim Team Managers.
- Serve as the communication conduit between Corporate and Zone associates to ensure successful recovery of Subrogation dollars.
- Arranged correspondence and appointments for staff members and management figures.
- Perform administrative tasks, such as maintaining records and handling policy renewals.
- Organize a broad range of administrative tasks, including answering telephones, typing, word processing, and filing.
- Supervised guest service staff of 25 plus.
- Assisted team with guest service recovery and procedural training.
- Make all travel arrangements for associates within supported departments.
- Planned and executed staffing needs for the daily operation of the Blair Conference Center.
- Manage staff, sales floor and store room.
- Interpreted company policies and procedures to agency staff to ensure compliance and adherence.
- Process various verifications for auto loan applications based on employment data, insurance and landlord.
- Coordinate training for Contract Specialists Wrote users guide for mainframe database entry records Maintained a secret security clearance
- Maintain and distribute forms and supplies relevant to office procedures and functions.
- Contacted businesses or private individuals by outbound telephone calls to solicit sales for goods or service department specials.
- Reach and resolve all requests regarding payments for all 23 child support recovery units and epics.
- Used word processing applications to produce various documents such as correspondence, reports, and office memos.
- Secretarial Support
- Customer Service
- Data Entry
- Office Personnel
- Staff Schedules
- Sharepoint
- Office Procedures
- Project Management
- Powerpoint
- Personnel Files
- Oversee office personnel, computers, cash and records management.
- Managed client appointment scheduling and staff schedules.
- Follow company filing procedures of client information and records to ensure an organized work flow.
- Assured all purchase orders, invoices and payments are posted and maintained accurately in Quick Books.
- Performed troubleshooting on customer accounts.
- Key Achievements Daily coordination of indirect retail accounts that market Comcast products.
- Set a Mid-South regional Comcast business sales record with 216 RGU's sold in the month of August.
- Develop proposals and materials to help account executives implement sales campaigns and to close sales.
- Resulted in better solution selling and customer confidence in product knowledge.
- Be familiar with State Farm privacy agreements, company policies, and state laws.
- Recognized weekly for providing remarkable customer service.
- Developed effective relationship with call center departments through clear communication and to ensure the improvement of customer satisfaction.
- Filed and addressed employee union complaints in accordance with company policies and government regulations.
- Follow collection process of delinquent accounts in order to generate revenue.
- Trained agents on company policies, procedures, systems, and sales processes.
Learn How To Write an Office Manager Resume
At Zippia, we went through countless Office Manager resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.
View Office Manager Resume Examples And Templates
Find the best Office Manager job for you
Create The Perfect Resume
Our resume builder tool will walk you through the process of creating a stand-out Office Manager resume.
Top Colleges for Office Managers
1. California State University - Bakersfield
Bakersfield, CA • Private
2. Stanford University
Stanford, CA • Private
3. University of Pennsylvania
Philadelphia, PA • Private
4. University of Minnesota - Twin Cities
Minneapolis, MN • Private
5. Cornell University
Ithaca, NY • Private
6. University of California, Berkeley
Berkeley, CA • Private
7. Northwestern University
Evanston, IL • Private
8. Western Carolina University
Cullowhee, NC • Private
9. SUNY College of Agriculture & Technology at Morrisville
Morrisville, NY • Private
10. Pennsylvania State University
University Park, PA • Private
Find the best Office Manager job for you
Online Courses For Office Manager That You May Like
Payroll calculations - federal income tax, social security, Medicare - Payroll journal entries posted to ledger accounts...
Adjusting entry creation, posting adjusting entries to a worksheet, creating financial statements from the trial balance...
Subsidiary ledgers for accounts receivable & accounts payable. Special Journals - Sales journal, purchases journal...
Top Skills For an Office Manager
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 16.9% of office managers listed customer service on their resume, but soft skills such as interpersonal skills and organizational skills are important as well.
- Customer Service, 16.9%
- Office Supplies, 8.8%
- Office Procedures, 6.9%
- Financial Statements, 6.9%
- General Ledger Accounts, 5.8%
- Other Skills, 54.7% See All Office Manager Skills
12 Office Manager RESUME EXAMPLES
Build a professional office manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 12+ resume templates to create your office manager resume.
Best States For an Office Manager
Some places are better than others when it comes to starting a career as an office manager. The best states for people in this position are New York, Maryland, West Virginia, and Delaware. Office managers make the most in New York with an average salary of $54,898. Whereas in Maryland and West Virginia, they would average $54,409 and $51,505, respectively. While office managers would only make an average of $50,653 in Delaware, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. District of Columbia
$62,096
Avg. Salary
2. New York
$54,898
Avg. Salary
3. Maryland
$54,409
Avg. Salary
How Do Office Manager Rate Their Jobs?
5.0
5.0
office manager • October 2019What do you like the most about working as Office Manager?
diverse responsibilities, interfacing with all levels of professionals Show MoreOffice Manager Videos
Office Manager FAQs
Is an office manager a good job?
Yes, being an office manager is a good job. Office managers earn decent money while gaining valuable experience. The job outlook for office managers is favorable. Overall, it's a great career for anyone who enjoys working in a fast-paced environment and being directly responsible for making sure everything runs smoothly.
An office manager can earn $41,886 per year, with a range between $29,971 to $60,611 per year. This can be a wonderful stepping stone into higher management positions within the company, such as middle-level management or CEO position.
Working as an office manager will help you develop important skills such as purchasing, negotiating deals, smoothing staffing difficulties, and predicting their firm's future needs.
The position of office manager developed along with the growth of the modern firm. As companies expand and diversify, workers are required to perform more and more specialized tasks. The future of office managers looks bright. Many economists predict that the economy will continue to grow and provide more office managing job opportunities over the next six years.
Is an office manager a supervisor?
Yes, an office manager is a supervisor. Managers and supervisors are both positions of leadership in an organization. Office managers typically play a more strategic role in a company, making decisions, setting goals, and overseeing the success of a team, while supervisors are responsible for administering tasks and ensuring they are done properly and on time.
An office manager is an individual who makes important decisions that tend to affect all areas of business operations. An office manager must outline the purpose of their decision, along with identifying employees and the duties they need to perform to ensure the completion of tasks.
A supervisor, in contrast, is an individual who makes decisions approved by the manager. They work alongside employees to ensure they perform tasks that align with the goals managers set. These individuals are the first point of contact if a problem occurs with employees or customers. They can report it to the manager if they believe the problem deserves their attention.
What qualifications do I need to be an office manager?
The qualifications needed to be an office manager is a high school diploma or equivalent. Many employers, however, prefer a bachelor's degree. Related degrees include business administration, human resources management, or information management.
Many office managers will have previous experience in a record-keeping or office management role. Office managers may come from many industries, including legal, real estate, or finance.
Some employers may also prefer candidates who have industry-specific experience. For example, an office manager in a construction position will benefit from previous construction industry knowledge.
Certifications:
Facilities Management Professional and the Certified Facility Manager - The International Facility Management Association awards these certifications, and the applicant must renew every three years.
Certified Records Manager - The Institute of Certified Records Managers offers applicants this certification after taking a six-part test. Having this certification demonstrates your ability to create, manage, store and transfer records.
Information Governance Professional certification - This certification, available through ARMA International, can benefit office managers who work with the regulation and governance of data.
What type of manager is an office manager?
The types of managers in an office include; top-level managers, middle-level managers, and first-line managers. This hierarchical structure is based on something called top-down management, which refers to the various levels of management within an organization.
Managers at different levels are free to focus on different aspects of the business, from strategic thinking to communicating information to operational efficiency.
Top-level managers (or top managers) are the "bosses" of the organization. They have titles such as chief executive officer (CEO), chief operations officer (COO), chief marketing officer (CMO), chief technology officer (CTO), and chief financial officer (CFO).
Middle managers have titles like a department head, director, and chief supervisor. They are links between the top managers and the first-line managers and have one or two levels below them.
First-line managers (e.g., assistant managers) are considered entry-level of management, the individuals "on the line" and are the closest contact with the workers. They are responsible for ensuring that organizational objectives and plans are implemented correctly.