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Top Office Manager Skills

Below we've compiled a list of the most important skills for an office manager. We ranked the top skills based on the percentage of office manager resumes they appeared on. For example, 16.9% of office manager resumes contained customer service as a skill. Let's find out what skills an office manager actually needs in order to be successful in the workplace.

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The six most common skills found on Office Manager resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how Customer Service is used in Office Manager jobs:
  • Strengthened my customer service, communication, problem-solving and management skills by collaborating with various health care professionals and patients.
  • Developed and implemented new supervisor training, including management processes, business etiquette, customer service skills and conflict resolution.
  • Prepared written correspondence as needed for all inquiries/clarifications related to medical billing and resolved customer service inquires and concerns.
  • Managed transition from paper-based to electronic-based operations, improving customer service and creating a more professional appearance to clients.
  • Involved in increasing sales, reducing turnover, improving customer service and improving scheduling and supervising personnel.
  • Administered daily operations of a used car dealership and provided customer service to new and existing customers.
  • Coordinated and directed team members, ensuring quality customer service and collaboration through communication and teamwork.
  • Promoted customer satisfaction through clear concise communication, processed all general customer service requests.
  • Deliver excellence in customer service, articulating and addressing customer needs and concerns.
  • Managed front desk responsibilities such as reservations and other customer service related matters.
  • Received Customer Service Bonuses for outstanding track record of positive customer feedback.
  • Managed customer maintenance agreements and improved customer service through increased after-service communication.
  • Contract negotiations, budget administration, maintenance supervision and internal customer service.
  • Provided a high volume of professional customer service in resolving customer issues
  • Provided excellent customer service while collecting and processing payments on accounts.
  • Provided superior customer service and negotiated contracts with potential clients.
  • Provided customer service in collections department resolving unpaid consumer accounts.
  • Developed policies and procedures for customer service and office protocol.
  • Handled customer service to ensure customer satisfaction is upheld.
  • Promoted customer service and business relations for established customers.

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2. Office Supplies

high Demand

Here's how Office Supplies is used in Office Manager jobs:
  • Arranged for acquisition and distribution of promotional materials and maintained inventory of office supplies.
  • Monitor and maintain office supplies inventory review and approve office supply acquisitions.
  • Monitored and ordered office supplies while managing overall department inventory.
  • Maintained appropriate supply inventory and information flow within the office.
  • Provided monitoring and procurement of all office supplies and inventory.
  • Facilitate distribution of office supplies and coordinate vendor services.
  • Ordered all office supplies and reviewed/approved all supply requisitions.
  • Supervised office vendors, supply inventory and purchasing process
  • Purchased manufacturing and office supplies for company.
  • Monitored and maintained office supplies inventory.
  • Organized and tracked office supply inventory.
  • Maintain general office supply inventory.
  • Performed opening/closing procedures, purchased office supplies, maintained inventory records and handled collections and court filings for past due accounts.
  • Bill pay for office expenses such as medical supplies, office supplies, utilities, and other bills the office acquires.
  • Maintain computer and hard copy filing system, process certified payroll, order all office supplies, and numerous other responsibilities.
  • General office duties such as telephone, data entry, e-mail, fax, scan, purchase office supplies, etc.
  • Order office supplies, assist patients in insurance billing, collect surgical fees, oversee staff's job duties, etc.
  • Manage office by administering new hire process, maintaining employee paperwork, ordering office supplies, and organizing all branch invoices.
  • Provided general facilities support including responding to a call for facility repair or the purchase of office supplies and stationary.
  • Front office reception, answered phones, scheduled appointments, maintained optical, managed office supplies, organized office system.

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3. Office Procedures

high Demand

Office procedures are the protocols and standards which define how the staff works together. The office procedures can be a set of rules and regulations which guide the employees and help them run the office operations smoothly. Paperwork, customer interaction, taking messages, handling calls in and out all fall under the office procedures.

Here's how Office Procedures is used in Office Manager jobs:
  • Managed daily administrative/secretarial office procedures.
  • Provided scheduling, mail and correspondence assistance and developed substantial advancement of office procedures and database analysis to enhance usefulness.
  • Provided general office management services for residential construction company that specialized in new construction, additions and large-scale remodels.
  • Assisted small business owner specializing in home entertainment and cutting edge audio/visual technology with general office and accounting duties.
  • General office management tasks included benefits coordination, event management, office supply and equipment purchasing.
  • Proved multitasking abilities by supervising staff consisting of secretaries and travel agents and general office clerks.
  • Created and implemented office policies while establishing standards and office procedures that ensured company productivity.
  • General office duties including accounts payable, medical record reimbursements and reconciling business accounts.
  • Created brochures pertinent to Practice Specialties, developed new employee orientation and office procedures
  • Developed a manual for all business office procedures, resulting in standardized operations.
  • Provision of high-level administrative support, undertaking general office and facilities management.
  • Undertake general office administration, and supervise other clerical and administrative staff.
  • Liaised with property management firm regarding general office upkeep and improvements.
  • Designed and implemented office procedures by developing Company Processing Manual.
  • Performed general office duties including generation of monthly reports.
  • Standardized office procedures and initiates policy and procedure changes.
  • Performed multifaceted general office support and operated the switchboard.
  • Develop, implement and manage administrative and office procedures.
  • Directed all day-to-day operations for all general office maintenance.
  • Familiarized new employees on office procedures and security system.

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4. Financial Statements

high Demand

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how Financial Statements is used in Office Manager jobs:
  • Managed inventory weekly, prepared financial statements, handled marketing, and managed internal business operations with and without direct supervision.
  • Maintained responsibility for month-end closing, preparation and analysis of financial statements, general ledger balancing, and bank account reconciliation.
  • Prepared and reviewed financial statements and activity reports to measure productivity and determine areas needing cost reduction and program improvement.
  • Review financial statements, activity reports, and other performance data to measure productivity and goal achievement.
  • Maintain all bookkeeping records for company airplane (from monthly billing/accounts receivable/reconciliation through general ledger/financial statements)
  • Prepare monthly comprehensive financial statements along with supporting statistical schedules for the stockholders and internal management.
  • Prepared annual financial statements, quarterly budget to actual variance analysis and weekly bank reconciliation.
  • Generated month-ending financial statements and maintained all office files/records and necessary documents and reports.
  • Prepared and examined accounting records and financial statements in order file business taxes.
  • Managed accounting operations, accounting close, prepared financial statements and bank reconciliations.
  • Coded and entered all data into computer and prepared monthly financial statements.
  • Reconciled transactions and facilitated preparation of monthly financial statements for corporate clientele.
  • Maintained and balanced on-hand assets, bank reconciliation documents and financial statements.
  • Typed correspondence and financial statements and scheduled meetings and travel arrangements.
  • Prepared the monthly and quarterly regulatory financial statements and management reports.
  • Maintain accurate accounting and financial statements, payroll and operating account.
  • Prepared departmental budgets, compiled monthly and annual financial statements.
  • Directed financial management functions including development of monthly financial statements.
  • Consolidated international financial statements from four currencies for four offices.
  • Formatted and prepared financial statements and correspondence from written drafts.

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5. General Ledger Accounts

high Demand

A general ledger account is a practice to keep a record of a company's total financial accounts. The accounts included in a general ledger lists the assets, liabilities, owners' equity, expenses, and income or revenue. It forms the basis of reporting a business's financial statements.

Here's how General Ledger Accounts is used in Office Manager jobs:
  • Maintain accounts receivables, collecting on past due invoices maintaining reputable relationships with customers to ensure satisfaction and customer retention.
  • Managed payment delinquencies with former patients to reduce accounts receivables and consulted with management on profit maximization strategies.
  • Managed Construction Contracts Accounts Payable and Accounts Receivables Payroll Document Preparation Invoicing Maintaining Office and Equipment Supplies
  • Implemented and administered an accounting system for the office, developing personalized general ledger accounts.
  • Posted receipts to appropriate general ledger accounts Composed effective accounting reports summarizing accounts payable data.
  • Reconciled discrepancies between accounts receivable general ledger accounts and accounts receivable trial balance account.
  • Balanced monthly general ledger accounts to accurately record monthly payments from clients.
  • Deposited accounts receivables into bank accounts and performed daily account reconciliation.
  • Maintained company general ledger accounts and prepared monthly financial reports.
  • Completed monthly bank reconciliations and managed general ledger accounts.
  • Designed and implemented current accounts receivables and credit collections.
  • Balance accounts receivables through internal general ledger system.
  • Performed all accounts receivables and accounts payable reconciliations.
  • General ledger accounts analysis, variance analysis.
  • Reconciled bank statements and general ledger accounts.
  • Researched and resolved accounts receivables discrepancies.
  • Performed banking and financial duties such as reconciliation of back accounts, collections, accounts payable, accounts receivables, billing.
  • Sign in and greet patients, scheduled appointments, answered phones, accounts receivables, sent insurance paperwork to billing company.
  • Compile and analyze financial information, prepare entries to accounts, such as general ledger accounts, and record business transactions.
  • Gather credit card receipts, match to monthly statements, code to general ledger accounts and enter into accounting system.

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6. Front Office

high Demand

Here's how Front Office is used in Office Manager jobs:
  • Manage front office by organizing and coordinating office operations and procedures according to company code and standards.
  • Managed front office by welcoming visitors, answering phones and providing exceptional customer support.
  • Reviewed and implemented front office procedures to increase productivity and efficiency.
  • Developed evaluation system for student workers to increase front office productivity.
  • Managed fast-paced front office to deliver a superior customer experience.
  • Coordinated/supervised all front office and medical office staff.
  • Managed front office staff and telecommunication issues.
  • Managed daily front office operations.
  • Directed daily business operations such as managed the front office, ordered supplies, communicated with clients and other outside companies.
  • Managed front office functions to support the president and practitioner of a busy alternative health office with over 3,000 active clients.
  • Maintained office services by organizing front office operations and procedures, preparing payroll, designing filling systems, and supply management.
  • Handled the administration of front office task such as pregnancy tests, made appointments for physicians and ensured clinic's cleanness.
  • Front office management including guest greeting, mail distribution, supply maintenance, petty cash and monthly reconciling of company account.
  • Create and maintain a front office environment of World Class Customer Experience through example and oversight of front office staff.
  • Managed front office staff, which included training, resolving conflicts and all phases of managing a front Dental office.
  • Support the owner of the company in all administrative duties, oversee front office operations and provide impeccable customer service.
  • Managed front office operations for 24-hour referral/emergency hospital including the supervision of 3 full- time and 7 part-time office assistants.
  • Managed front office functions for a car lot by answering the phone, maintaining records, filing and cash handling.
  • Managed front office of busy family practice * Checking in and registering patients, scheduling appointments and handling phone calls.
  • Administered sales from the front office, assisted vendors with deliveries and performed stocking of the inventory as required.

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7. Office Staff

high Demand

An office staff member is a person who works in an office as a clerical worker. Office workers should have a clear knowledge of office administration procedures and be well-trained in clerical professions. Office staff helps with everyday activities and clerical duties in this role. They should have exceptional multitasking and management skills, as well as the ability to organize tasks and finish them on schedule.

Here's how Office Staff is used in Office Manager jobs:
  • Recruited/advertised/interviewed/trained all new office staff.
  • Supervised the daily operations and directed activities of office staff and assisted with interpretations of regulations in resolving problems.
  • Reviewed and approved supply requisitions, updated organizational memberships, maintained office equipment, supervised office staff Orientation.
  • Managed 6 person office staff with functional accountability of customer service, transportation appointment scheduling and order management.
  • Promoted to manage small office staff, supporting human resources by facilitating communication between employees and Management.
  • Team leadership Trained employees on currently used systems and office protocol Mentored junior office staff Scheduled internship interviews
  • Locate available resources to enable successful task performance, co-ordinate office staff activities to ensure maximum efficiency.
  • Directed the day-to-day operations of office staff and volunteers by overseeing and prioritizing activities.
  • Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff.
  • Supported office staff and leadership personnel in completing special projects quickly and efficiently.
  • Coordinated and conducted preliminary interviews to hire Sales Manager and other office staff
  • Assigned and supervised administrative tasks and responsibilities among the office staff.
  • Managed daily operation of single-attorney firm; supervised office staff.
  • Directed all administrative functions, including supervision of office staff.
  • Organized company functions and coordinated travel arrangements for office staff.
  • Organized office staff and administered duties for daily operations.
  • Selected and Recruited office staff to meet operational requirements.
  • Trained and supervised additional part-time occasional office staff.
  • Manage office staff performance including evaluations and feedback.
  • Maintained payroll for both temporary and warehouse/office staff.

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8. Scheduling Appointments

high Demand

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how Scheduling Appointments is used in Office Manager jobs:
  • Managed front desk functions and maintained a working knowledge of registration, appointment scheduling, insurance verification/authorization process, payment collect.
  • Assured appointment scheduling, consult management, appointment reminders and other program responsibilities are accomplished accurately and prior to established deadlines.
  • Carpet Cleaning/Shampoo Technician Scheduling Appointments Processing payments Filing paperwork and creating work orders Order and stock inventory of supplies and chemicals
  • Maintain master appointment schedule, including scheduling appointments, communicating cancellations, and taking referrals from inpatient mental health facilities.
  • Completed operational requirements by scheduling appointments and assigning technicians to various jobs by location; followed up on work results.
  • Performed daily operations of business including general accounting, ordering equipment and supplies, scheduling appointments, and supervising employees.
  • Conducted generalized administrative functions daily including scheduling appointments, booking travel arrangements, document preparation and heavy phone contact.
  • Maintained daily administrative operations including, selling and promotion of product, scheduling appointments, and answering telephone calls
  • Provide excellent customer service including problem solving, timely follow up, assisting in answering phones and scheduling appointments
  • Welcomed patients, while answering incoming calls, scheduling appointments, overseeing billing and conducting general clerical responsibilities.
  • Communicate with business owners and individual clients in gathering tax paperwork and scheduling appointments during busy tax season.
  • Provided proficient administrative support and customer service, scheduling appointments, managing confidential client records, and billing.
  • Self-Employed Appointment Scheduling Marketing/PR Generate Monthly Newsletters Management of client information Retail Sales Perform skin care services as needed
  • Managed front desk activities including scheduling appointments, generating estimates, collecting payments and communicating with clients.
  • Manage office operations and patient flow including registration, treatment coordination, appointment scheduling and co-payment collection.
  • Managed the office including customer service, appointment scheduling, order acquisition, records organization and budgeting.
  • Analyze internal processes and recommend and implement procedural information, taking messages, and scheduling appointments.
  • Managed busy phone lines, which involved scheduling appointments, through entering accurate patient demographic information.
  • Perform administrative duties to support management including managing calendars, scheduling appointments and coordinating travel arrangements.
  • Inventory management, accounts receivable, accounts payable, appointment scheduling and customer database responsibilities.

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9. Insurance Companies

high Demand

Here's how Insurance Companies is used in Office Manager jobs:
  • Credentialed, contracted and secured payment negotiations for professional and facility service fees with commercial, Medicare and Medicaid insurance companies.
  • Organized, updated patients medical records, updated medical billing information, and gaining medical approval from insurance companies.
  • Processed private insurance and Public Aid claims utilizing ICD/CPT coding and called insurance companies regarding inquiries/verification.
  • Communicated effectively with members, calling members insurance companies for billing purposes and upcoming appointment trips.
  • Coordinated documentation for insurance appeals and acted as liaison between clinical team and insurance companies.
  • Collect all necessary information and documents to send prior authorizations to different insurance companies.
  • Ensured correct entry of demographic and insurance information and billed patients/guarantors and insurance companies.
  • Contacted physicians and insurance companies to set up independent medical examinations and office sites.
  • Maintained and updated physician credentialing for insurance companies and for state medical licensing.
  • Greeted patients, performed check-in procedure; verified pertinent coverage/benefits with insurance companies.
  • Interacted with insurance companies to eliminate patient confusion and locate missing information.
  • Interfaced with insurance companies, verifying benefit information and obtaining treatment authorizations.
  • Processed insurance claims and responsible for contacting insurance companies regarding outstanding claims.
  • Negotiated medical claims with medical providers on behalf of insurance companies.
  • Interact with marketing representatives of current and potential insurance companies.
  • Acquired authorizations from various insurance companies for patient treatment.
  • Functioned as liaison between medical facilities and insurance companies.
  • Performed quality assurance for medical and auto insurance companies.
  • Communicated with workers compensation insurance companies regarding patient status.
  • Served as liaison between employees and insurance companies/benefits providers.

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10. Human Resources

high Demand

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how Human Resources is used in Office Manager jobs:
  • Serve as department liaison with all centralized University services including Human Resources, Facilities Management and Information Technology and Finance Department.
  • Contributed to the efficiency of company operations by managing the company's financial portfolio and staff by incorporating human resources functions.
  • Develop and implement human resources policies and HR programs, organizational development by employing exceptional management skills.
  • Position entails executive assistant responsibilities to Store Manager as well as Human Resources responsibilities for store.
  • Established and maintained Human Resources-related employee files, exercising a high level of confidentiality.
  • Provide administrative support to Human Resources function through utilization of appropriate software packages.
  • Resolve personnel issues regarding human resources matters needing clarification, submissions and corrections.
  • Coordinated Human Resources department including employee orientation, benefit administration and payroll.
  • Coordinated the distribution of Human Resources assisting with 401k benefit information.
  • General -Supervision the Administrative-accounting area and the Human Resources Department.
  • Exercise personnel management responsibilities through human resources specialists and assistants.
  • Coordinated daily operations, managed payroll and Human Resources.
  • Processed Bi-weekly payroll Processed all Human Resources paperwork.
  • Developed and implemented human resources policies and procedures.
  • Served as human resources and benefits administrator.
  • Established and maintain Human Resources-related employee files.
  • Served as human resources officer/benefits administrator.
  • Provide human resources and administrative support.
  • Handled all human resources duties/employee evaluations.
  • Inventory control Inventory reports Human Resources

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11. Company Policies

high Demand

Rules and regulation set by a company that reflect the company's code of conduct are called company policies. These rules apply to people anywhere in the company. The policies may apply inside and outside of the workplace. Company policies are mentioned in an organization's handbook.

Here's how Company Policies is used in Office Manager jobs:
  • Ensured flawless execution of operational standards, including compliance with established company policies, procedures, and government regulations.
  • Enforced company policies and procedures while adhering to audits and imputing of daily labor optimization data.
  • Briefed newly arrived staff on related administrative formalities and ensured compliance and understanding of company policies.
  • Evaluated, recommended and disbursed appropriate employee disciplinary actions based on established company policies and procedures.
  • Manage and coordinate daily office operations, which includes implementing and maintaining company policies and procedures.
  • Research and review current company policies and procedures and provide recommendations for further improvement and implementation.
  • Assisted with self audits and implementation of company policies/procedures and state regulations to assure compliance.
  • Delivered excellent support skills to clients/customers and strictly adhered to all company policies and procedures.
  • Participated/led various committees in rewriting company policies and procedures to maximize efficiency while mitigating risk.
  • Carry out management responsibilities in accordance with company policies, applicable laws and regulations.
  • Developed procedures and process improvement initiatives as well as ensuring compliance with company policies.
  • Monitor office operations to ensure company requirements are sufficiently met on a daily basis.
  • Implemented and monitored company policies for depositing funds to the organization's financial department.
  • Enforce safety procedures and employer/employee guidelines in accordance with company policies and government regulations.
  • Provide excellent customer service to every customer adhering to established company policies and procedures.
  • Assisted management in setting up safety manuals, company policies and employee/customer relations guides.
  • Developed and conducted both management and employee seminars on company policies and benefits.
  • Managed compliance of secretarial and student interns with established company policies and standards.
  • Submitted capital expenditure forms to amortize expenses according to company policies and procedures.
  • Revised existing employee handbook and assisted in establishing company policies and procedures.

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12. Medical Records

high Demand

Here's how Medical Records is used in Office Manager jobs:
  • Handled medical records/Monitored radiologist x-ray reports/diagnostics.
  • Planned, participated, supervised and performed quality checks for conversion of approximately 15,000 paper charts to electronic medical records.
  • Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
  • Manage inventory, medical records, Medicare/Medicaid, preferred provider documentation, and distribute all medical supplies to patients.
  • Assisted with the development and implementation of reporting procedures; oversaw maintenance of medical records and inventories.
  • Processed all aspects of student enrollment including application, required medical records and tuition payments.
  • Scheduled appointments; maintained medical records; arranged for emergency maintenance building visits.
  • Reviewed medical records to identify information that could result in unfavorable underwriting assessment.
  • Performed pertinent medical records functions required for admission/transfers/ongoing care and discharge for patients.
  • Resolved discrepancies by obtaining patient medical records and verifying the correct information.
  • Adhere to HIPPA rules/regulations regarding release of patient information and medical records.
  • Simplified and expedited medical records requests by establishing a paperless practice.
  • Managed/supervised medical records, data entry, payroll and billing departments.
  • Organized medical records department and created filing system for accounts receivables.
  • Assist in evaluation and implementation of the electronic medical records system.
  • Implemented new practice management software, which included Electronic Medical Records.
  • Improved productivity by creating a paperless office including electronic medical records.
  • Communicated medical records and insurance documentation with precision and accuracy.
  • Prepared medical records regarding subpoenas served requesting patient's records.
  • Assisted Medical Review Nurse by overseeing medical records management.

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13. Bank Deposits

high Demand

Here's how Bank Deposits is used in Office Manager jobs:
  • Managed accounts payable/receivable, managed internal/external mail, processed company payroll and made nightly bank deposits for business.
  • Completed staff work schedules Collected fees/wrote receipts Completed bank deposits and maintained accurate records Greeted guests
  • Collected rent; prepared bank deposits and allocated payments received into company account.
  • Reconciled deposits and bank deposits which reduced fraud and increased accurate reporting.
  • Prepare bank deposits and document accounts receivable into accounting software.
  • Processed financial services including payroll and bank deposits.
  • Reconciled operating account and made weekly bank deposits.
  • Processed daily bank deposits and bank reconciliations.
  • Bank deposits, statement reconciliation.
  • Governed employees payroll, bank deposits, account receivables, maintained office inventory supplies, purchased office supplies, bank reconciliations.
  • Processed payroll, commissions and all accounts payable and accounts receivable tasks, including bank deposits through the use of QuickBooks.
  • Assisted the Accountant with Bank Deposits in QuickBooks as well as Monthly Billing and Expense Accounts for nine exclusive non-profit organizations.
  • Handle all bookkeeping aspects including Accounts Payable/Receivable, bank and credit card reconciliations, payroll and preparation of bank deposits.
  • Created and ran weekly and monthly financial reports, entered financial data, posted commission payments and made bank deposits.
  • Supervised accounting staff of three, overseeing AP/expenses, purchasing, receiving, payroll, and daily bank deposits/cash flow.
  • Assist with tax returns, clients concerns, conduct scheduling, handled bank deposits as well as other office functions.
  • Manage staff, schedule appointments, bank deposits, client relations, assist with marketing, general office/clerical duties.
  • Managed payroll, and other duties such as daily runs to the post office and bank for bank deposits.
  • Managed Accounts Receivable, bank deposits, setting up, billing, and daily posting on all customer accounts.
  • Maintain accounting software, including monthly bank reconciliations, accounts payable, accounts receivables, and daily bank deposits.

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14. Daily Operations

high Demand

Day-to-day operations or daily operations are the routine activities within a business setting, that are directed towards generating ample revenue to generate profit that eventually helps in increasing the value of a company or an organization.

Here's how Daily Operations is used in Office Manager jobs:
  • Managed the daily operations including hiring, training, motivating and issuing performance appraisals to staff and administrating personnel schedules.
  • Provided supervision of daily operations at various practice sites and provided oversight for physicians, administrative and support staff.
  • Manage daily operations for start-up internet company supporting senior management team in the coordination and facilitation of activities.
  • Manage daily operations of plumbing business, which services community and homeowner associations, single-family homes and businesses.
  • Improved the overall general method of daily operations by introducing and implementing ethical accounting processes and procedures.
  • Directed and coordinated daily operational aspects, spearheaded senior management and coordinated weekly staff development conference calls.
  • Managed all daily operations of administration, scheduling coordinator, treatment coordinator, and receptionist.
  • Managed schedules, organized office functions, resolving any general issues and oversaw daily operations.
  • Performed daily operational management duties, established sales goals, performed opening and closing procedures.
  • Managed and operated management services for Cleveland Family Dental Center from conception to daily operations.
  • Orchestrate wide range of administrative activities to provide daily operational support for insurance office activities.
  • Implemented procedures for bookkeeping and provided daily operation support to woman- owned small business.
  • Managed daily operations while developing new processes to implement Managed care policies and procedures.
  • Orchestrated daily operations requirements, logistics coordination and financial oversight in dynamic operational environment.
  • Manage and oversee daily operations and personnel in office to ensure efficiency and productivity.
  • Prepared and reviewed daily operational reports and schedules to ensure accuracy and efficiency.
  • Directed daily operations and business development, customer service, and quality control.
  • Managed 4 staff daily operations, coordinated conferences and cancer awareness programs.
  • Managed schedules organized office functions and oversaw daily operations of all employees.
  • Managed daily operation of staffing office including administrative support for six recruiters.

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15. Staff Members

average Demand

Here's how Staff Members is used in Office Manager jobs:
  • Trained and supervised staff members, utilizing approved crisis intervention strategies provided aftercare services to discharged residents for six months.
  • Coordinated successful interoffice and departmental moves minimizing disruption and ensuring a smooth transition for all 43 staff members.
  • Performed quality control reviews monthly on all administrative staff members ensuring compliance with Jani-King policies and procedures.
  • Delegated work and responsibility among staff members to ensure the highest quality of work productivity.
  • Initiated professional development opportunities for 35+ staff members to increase employee retention and development.
  • Improved profitability by streamlining processes and helping to improve the productivity of staff members
  • Maintained reports on staff members for evaluation process and conducted performance evaluations.
  • Succeeded in alleviating tension between two regularly quarreling staff members.
  • Provide administrative support to staff members across a fast-paced company.
  • Conduct performance evaluations and problem resolution for staff members.
  • Directed activities of professional and technical staff members.
  • Delegated responsibilities to staff members to optimize efficiency.
  • Supervised seven clinical and administrative staff members.
  • Recognized successful performance by staff members.
  • Coordinated travel for professional staff members.
  • Communicate effectively with all staff members.
  • Supervised 4 administrative staff members.
  • Managed administrative support staff members.
  • Managed and supervised approximately 12 staff members, medical assistants, triage, therapy, clerical staff, interns and marketers.
  • Authored the procedure manuals and trained staff members using a combination of classroom and hands-on sessions ensuring competency in the functionality.

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16. Powerpoint

average Demand

Powerpoint is an application developed by Microsoft which allows users to create slides of important information to present. It is used mainly for school presentations and businesses. It is commonly used and regarded as the "gold standard" in the field of presentation applications.

Here's how Powerpoint is used in Office Manager jobs:
  • Developed informative and motivational PowerPoint presentations for sales and regional meetings as well as to facilitate communications with potential partners.
  • Developed innovative PowerPoint presentation used by the corporate offices to market executive support programs to potential customers/clients.
  • Facilitated Weekly meetings via PowerPoint and excel with problem solving strategies to upper management and Accounting Department.
  • Write weekly safety meeting PowerPoint presentations, update current Health and Safety information as necessary.
  • Assisted engineers with PowerPoint presentations designed to educate employees with new processes and safety procedures.
  • Prepared correspondences, PowerPoint presentations, manuscript; organized research materials and grant proposals.
  • Formulated presentation materials from PowerPoint presentation materials derived from created EXCEL pivot table data.
  • Prepared documents and correspondence, created PowerPoint presentations and managed all accounts payable/receivable duties.
  • Created and delivered PowerPoint presentations to customers to market company products and services.
  • Prepared PowerPoint presentations for international seminars held at college universities for training purposes.
  • Developed innovative PowerPoint presentation used by the Doctors at Education Seminars.
  • Developed PowerPoint presentations and demonstrated efficiency in processing invoices and payments.
  • Compiled and created quarterly PowerPoint presentation regarding all company financial data.
  • Authored and co-authored PowerPoint presentations for seminars and workshops, including:
  • Design Worship and Announcement PowerPoint presentations for every weekly service.
  • Prepared complex and confidential correspondence, reports and PowerPoint presentations.
  • Created design and communication materials with PowerPoint and video software.
  • Manage sample inventory, create PowerPoint presentations and general correspondence.
  • Developed marketing presentations for architects and designers (PowerPoint).
  • Created and presented PowerPoint presentation regarding medical center architectural enhancements.

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Online Courses For Office Managers

One of the best ways to acquire the skills needed to be an office manager is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since office managers benefit from having skills like customer service, office supplies, and office procedures, we found courses that will help you improve these skills.

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Financial Accounting Payroll
udemy
4.2
(684)

Payroll calculations - federal income tax, social security, Medicare - Payroll journal entries posted to ledger accounts...

Dental Office Manager
ed2go

Dental Office Manager...

Payroll Accounting Introduction
udemy
4.8
(327)

This course prepares the learner with the basic knowledge needed to administer the accounting for payroll...

Accounting Fundamentals
ed2go

Gain a marketable new skill by learning the basics of double-entry bookkeeping, financial reporting, and more...

Accounting, Bookkeeping, and Financial Statements 101
udemy
4.5
(2,583)

3 courses in 1. Bookkeeping to Financial Accounting and Financial Statements Preparation, right from the scratch...

Financial Accounting & ExcelComprehensive Accounting Course
udemy
4.5
(342)

Comprehensive accounting course to learn the accounting cycle in a practical way and pick up critical Excel fundamentals...

Accounting & Financial Statement Analysis: Complete Training
udemy
4.6
(8,242)

Accounting & Financial Ratio Analysis made easy. Learn important accounting skills that will get your foot in the door!...

Financial Accounting Closing Process
udemy
4.3
(330)

Closing processes including three formats of the closing process helping us better understand accounting concepts...

Accounting 2 Simplified for You
udemy
4.2
(428)

Manage payroll, cash, receivables, inventories & liabilities in easy to follow steps. Great companion of Accounting 1...

Office Manager
ed2go

Office Manager...

Financial Accounting: The Complete Introductory Crash Course
udemy
4.5
(710)

Learn the Basics of Financial Accounting: Financial Statements, Debits and Credits, The Accounting Cycle and More!...

Fundamentals of Accounting
udemy
4.7
(337)

Learn the basics of accounting in an easy to understand method...

Accounting, Finance and Banking - A Comprehensive Study
udemy
4.3
(343)

Learn Fundamentals to Advanced Concepts of three different but interrelated domains in a single course...

Cost Accounting: Introduction to Management Accounting
udemy
4.4
(689)

Learn Cost Accounting for Management. Includes Process Costing, ABC Systems, Variance Analysis, Cash Budgets and more...

Accounting Made Easy: A Quick Guide to Financial Accounting
udemy
4.4
(1,199)

Accounting is not about Math, it is about concepts. And no one said it has to be hard. Learn the basics in just 2 hours!...

AccountingFinancial Accounting Total-Beginners to Advanced
udemy
4.4
(1,548)

Including well over 100 hours of content, e-book (EPUB, MOBI, PDF) ,Excel worksheet, & PDF files, this is comprehensive...

Medical Office Basics Suite
ed2go

Medical Office Basics Suite...

Medical Office Manager (CPPM) (Vouchers Included)
ed2go

Medical Office Manager (CPPM) (Vouchers Included)...

Accounting Basics - A Complete Study
udemy
4
(658)

A - Z Guide for learning the Basics of Accountancy...

ACCA: FA (F3) Financial Accounting
udemy
4.4
(508)

Let's get to grasps of how to perform the basics of financial accounting...

20 Most Common Skill For An Office Manager

Customer Service16.9%
Office Supplies8.8%
Office Procedures6.9%
Financial Statements6.9%
General Ledger Accounts5.8%
Front Office4.2%
Office Staff3.4%
Scheduling Appointments3.2%

Typical Skill-Sets Required For An Office Manager

RankascdescSkillascdescPercentage of ResumesPercentageascdesc
1
1
Customer Service
Customer Service
16.9%
16.9%
2
2
Office Supplies
Office Supplies
8.8%
8.8%
3
3
Office Procedures
Office Procedures
6.9%
6.9%
4
4
Financial Statements
Financial Statements
6.9%
6.9%
5
5
General Ledger Accounts
General Ledger Accounts
5.8%
5.8%
6
6
Front Office
Front Office
4.2%
4.2%
7
7
Office Staff
Office Staff
3.4%
3.4%
8
8
Scheduling Appointments
Scheduling Appointments
3.2%
3.2%
9
9
Insurance Companies
Insurance Companies
2.9%
2.9%
10
10
Human Resources
Human Resources
2.9%
2.9%
11
11
Company Policies
Company Policies
2.9%
2.9%
12
12
Medical Records
Medical Records
2.5%
2.5%
13
13
Bank Deposits
Bank Deposits
2%
2%
14
14
Daily Operations
Daily Operations
1.8%
1.8%
15
15
Staff Members
Staff Members
1.8%
1.8%
16
16
Powerpoint
Powerpoint
1.5%
1.5%
17
17
Office Policies
Office Policies
1.4%
1.4%
18
18
Travel Arrangements
Travel Arrangements
1.3%
1.3%
19
19
Expense Reports
Expense Reports
1.2%
1.2%
20
20
Patient Care
Patient Care
1.2%
1.2%
21
21
New Clients
New Clients
1.1%
1.1%
22
22
Word Processing
Word Processing
1%
1%
23
23
Background Checks
Background Checks
1%
1%
24
24
Payroll
Payroll
0.9%
0.9%
25
25
Inventory Control
Inventory Control
0.9%
0.9%
26
26
Administrative Tasks
Administrative Tasks
0.9%
0.9%
27
27
Quickbooks
Quickbooks
0.9%
0.9%
28
28
Hipaa
Hipaa
0.8%
0.8%
29
29
Office Functions
Office Functions
0.8%
0.8%
30
30
Tax Returns
Tax Returns
0.8%
0.8%
31
31
Office Services
Office Services
0.8%
0.8%
32
32
Administrative Functions
Administrative Functions
0.8%
0.8%
33
33
Medicaid
Medicaid
0.7%
0.7%
34
34
Clerical Support
Clerical Support
0.7%
0.7%
35
35
Computer System
Computer System
0.7%
0.7%
36
36
Customer Complaints
Customer Complaints
0.7%
0.7%
37
37
Corporate Office
Corporate Office
0.6%
0.6%
38
38
Personnel Files
Personnel Files
0.6%
0.6%
39
39
Hippa
Hippa
0.6%
0.6%
40
40
Office Systems
Office Systems
0.6%
0.6%
41
41
Telephone Calls
Telephone Calls
0.5%
0.5%
42
42
Office Personnel
Office Personnel
0.5%
0.5%
43
43
Customer Accounts
Customer Accounts
0.5%
0.5%
44
44
ADP
ADP
0.5%
0.5%
45
45
Office Efficiency
Office Efficiency
0.5%
0.5%
46
46
Journal Entries
Journal Entries
0.5%
0.5%
47
47
Aspen
Aspen
0.4%
0.4%
48
48
Customer Relations
Customer Relations
0.4%
0.4%
49
49
Financial Records
Financial Records
0.4%
0.4%
50
50
Company Website
Company Website
0.4%
0.4%

23,729 Office Manager Jobs

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