Manager of Surgery Administration & Business Operations
Full Time, 80 Hours Per Pay Period, Day Shift
Typically M-F hours 8-430p
Fort Sanders Regional Medical Center is a 444-bed hospital recognized for pairing clinical expertise with advanced medical technology to deliver exceptional care. As a Joint Commission Comprehensive Stroke Center, we provide leading-edge treatment for stroke recovery. Our facility also offers specialized services in bariatric surgery, robotic surgery, minimally invasive spine procedures, and advanced orthopedic care.
Fort Sanders Regional is part of Covenant Health, East Tennessee's largest nonprofit health system and a Becker's “Top 150 Places to Work in Healthcare.” Covenant Health includes nine hospitals and nearly 150 service locations, offering employees a comprehensive benefits package with tuition reimbursement, student loan assistance, certification bonuses, and leadership development programs.
Position Summary:
Provides leadership and oversees all business and administrative operations for Fort Sanders Regional Medical Center's surgical operating service. Works collaboratively with all Fort Sanders Regional Medical Center support departments to ensure accurate and efficient business operations, management of properties, budgeting and financial management. Works alongside the Nurse Manager of Clinical Services and the Director of Surgical Services to jointly manage all aspects of the surgical operating rooms and services and to develop systems in the OR that support clinical and operational excellence.
Provides business oversight for operational and financial performance of the surgical services department.
Recruiter: Jennifer Gordon || *****************
Responsibilities
Accountable for the effective business operations of all surgical services through leadership, evaluation of staff, orientation, training, direct observation, consumer feedback, consultation with leaders, role modeling and providing other resources to staff as needed.
Responsible for hiring, training, completion of performance evaluations, and discipline of Administrative assistants, students, peri-op techs, equipment techs, schedulers, HSM system analysts and for ensuring completion of performance evaluations for clinical staff.
Provides leadership consistent with the mission and values of Fort Sanders Regional Medical Center and that is responsive to the identified needs of the market place and clients served.
Works with Fort Sanders Regional Medical Center Support Departments (business office, materials management, utilization management, IT, credentialing, medical records, facilities manager, and accounting departments) to establish appropriate goals, objectives, policies/procedures, work plans, quality monitors, and internal controls.
Ensures that all processes, which impact on operations of the surgery departments are properly performed and monitored according to company policies and procedures:
Scheduling of patients
Training and performance of peri-op techs, HSM analysts, and other support staff
Mileage, supplies, and other operating expenses
Payroll
Productivity reporting and analysis
Budgeting (operating and capital)
Case scheduling at capacity
Oversight of student affiliations
Operating room utilization
Oversight and management of block scheduling program
Room turnover
Collaborates with Nurse Manager of Clinical OR Services in developing and maintaining systems, which support delivery of clinical services:
Develops and implements policies and procedures, goals and objectives, quality assurance program, and safety standards.
Develops and implements a program for staff orientation and continuing self-development.
Stays abreast of regulatory changes issued by Medicare, TennCare, managed care payers and agencies and communicates updates to staff and other necessary departments.
Collaborates with Nurse Manager of Clinical Services and Director of Surgery in the development, implementation and monitoring of the annual operating budget. Ensures that processes are established for clinic accountability with regard to monthly financial reporting.
Provides ongoing financial information as it relates to all programs and makes recommendations to Director.
Works closely with IT and the Business Office to monitor data and to reconcile and collaborates with Clinical Services and Finance for the enhancement of patient care and increase reimbursement.
Develops and administers a capital equipment acquisition and replacement schedule.
Prepares business plan(s) for prospective surgical programs.
Performs cost/reimbursement analysis for new/existing surgical procedures.
Ensures that appropriate forms are utilized that support documentation requirements that meet reimbursement and regulatory agency requirements.
Assists with coordinating system-wide efforts to standardize operations and documentation processes.
Collaborates with HSM Analyst to oversee medical records functions and maintain processes to ensure compliance.
Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
Perform other related duties as assigned or requested.
Qualifications
Minimum Education:
Bachelor's degree required
Minimum Experience:
Must have at least three (3) years of experience in business or healthcare field. Would prefer two (2) or more years in an operations management role.
Excel proficiency preferred.
Licensing Requirement:
None
$52k-74k yearly est. Auto-Apply 44d ago
Looking for a job?
Let Zippia find it for you.
Retail Team Manager - (TN, Knoxville/Alcoa)
Five Star Breaktime Solutions
Office manager job in Vonore, TN
Retail Team Manager - (TN, Knoxville/Alcoa) TN, Vonore At Five Star Breaktime Solutions, t he Retail Team Manager will be responsible for ensuring customer satisfaction by maintaining customer relationships, and resolving issues while also supervising Route Team Leaders and Retail Route Merchandisers to guarantee effective and efficient operations.
Supervisory Responsibilities:
+ Manage retail vending and market route operations for assigned client locations.
+ Responsible for all interviewing, hiring, and training & development of retail employees as well as planning and assigning responsibilities to Merchandisers.
+ Manages time off of Merchandisers to ensure efficiency of operation for service obligations.
+ Addressing and resolving customer complaints per company guidelines.
+ Directly responsible for the execution and compliance of all plan o grams, promotions, new and conversion market installations.
Essential Duties & Responsibilities:
+ Business client visitations to maintain good relations and respond to customer needs with the utmost sense of urgency and professionalism.
+ Support sales activities to include: client presentations, grand opening events, trade shows, proforma development, and retail space design.
+ Coordinates/executes retail installations, merchandising, and promotional activities in a professional and timely manner in new and existing accounts; performs retail location inspections and inventory audits to ensure company standards are met.
+ Reviews financial reports daily/weekly to ensure client satisfaction, data integrity, targeted spoilage rates, accuracy of retail sales collections and control labor costs; ensures quality, cleanliness, merchandising, plan-o-gram compliance, customer service and company policies and programs are maintained.
+ Maintain the retail operating system within accordance of program standards. Utilizes reports to determine proper replenishment, merchandising, and inventory level in established retail locations.
+ Reviews service frequencies to assure maximum retail sales to foster customer satisfaction, schedules and modifies retail service structure to improve productivity and reduce labor costs.
+ Collaborates with other Retail Team Managers to ensure maximum route efficiency and customer service and shares resources as available or needed.
+ Able to perform all job duties assigned to merchandise specialists and warehouse personnel in support of retail operations. Stays current and abides by all parts of collective bargaining agreements, where applicable.
+ Schedules regular meetings with merchandise service and attendant personnel, and fosters open lines of communication with direct reports; confers with other retail managers to coordinate activities of the operation and attend regular staff meetings to keep informed and updated about current developments related to our company.
+ Individual needs to ensure the proper handling of perishable foods, inventory controls in the retail locations, pre-kit warehouse and trucks; as well as analyzing financial reports to determine profitability and opportunities to increase revenue with proper merchandising, product introduction, and promotional activities.
+ Ensures a safe working environment and communicates company safely policies and goals to employees; secures necessary vehicles for retail service personnel and ensures proper maintenance of fleet vehicles; oversees all aspects of building maintenance including repairs, housekeeping, and security.
+ Individual will notify a member of Senior Management of any information that would be beneficial in account retention or any actions that may jeopardize the business.
Preferred Qualifications:
+ Bachelor's degree (B.A.) from four-year College or university; or two year's related experience and/or training; or equivalent combination of education and experience are required.
+ Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; be able to write reports and business correspondence and to effectively present information and respond to questions from managers, clients, customers, and the general public. Individual must have strong interaction skills and the ability to demonstrate strong communication and negotiation skills.
+ Must have the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
+ Must have the ability to solve practical problems and deal with multiple variables in situations where only limited standardization exists. Ability to interpret a variety of instruct ions furnished in written, oral, diagram, or schedule form.
+ Proficient or working knowledge of computer applications: Excel, Word, Power Point, and Email.
General Requirements:
+ Must be able to lift 50lbs+; on a repetitive basis and have the ability to reach, bend, stoop on a frequent basis.
+ Must be at least 21 years old (DOT) and have a valid driver's license.
+ Must be able to consent to a pre-employment background check.
+ Must be able to consent to a drug screen.
+ Ability to follow workplace safety policies and guidelines.
Benefits:
+ Full-Time Employee Benefits Package Includes: Medical, Vision, Dental, Life & AD&D, Critical Illness, Short & Long Term Disability, 401(k), paid vacations and holidays
+ Help us generate 500,000 meals for hungry kids each year via our 501(c)3 charity, Feeding the Future, Inc.
About Five Star Breaktime Solutions:
Join one of the nation's largest on-site food and beverage service providers proudly offering custom solutions to our clients including micro-markets, full-line vending, coffee service, pantry service, sustainable products, water (filtered and bottled) service, catering, and corporate food service.
Notice: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO/Veteran/Federal Contractor
Location - TN, Vonore - TN
$45k-91k yearly est. 60d+ ago
Office Manager
M Force
Office manager job in Knoxville, TN
OfficeManager - Contract Services Company
We are looking for a professional, highly organized OfficeManager to support daily operations, keep projects moving smoothly, and serve as the central communication hub between customers, crews, and management for a local residential services company.
Responsibilities
Scheduling & Coordination
Manage job schedules, crew assignments, equipment needs, and route planning
Update daily/weekly calendars and communicate changes instantly
Track project progress and ensure all work orders are clear and complete
Customer Communication
Answer phones and emails promptly and professionally
Schedule consultations, service visits, and follow-ups
Handle customer questions, service requests, and issue resolution
Administrative & Financial
Prepare and send estimates, work orders, and invoices
Enter bills, manage receipts, and assist with payroll time sheets
Maintain vendor accounts, equipment rentals, and job cost records
Track licenses, insurance certificates, and compliance deadlines
Operational Support
Maintain organized digital and physical files
Assist with hiring paperwork and onboarding
Manageoffice supplies, software systems, and workflow efficiency
Required Skills
2+ years administrative or officemanagement experience (construction, landscaping, or trades preferred)
Strong organizational and multitasking skills
Professional communication and customer service abilities
Experience with scheduling or dispatching in a service-based business
Software proficiency: QuickBooks, Google Workspace / MS Office, CRM or scheduling tools
Ability to work independently and stay calm under pressure
Preferred Experience
Knowledge of landscape or construction terminology
Experience reading work orders or job scopes
Familiarity with job costing, estimating, or field operations
Work Environment
Fast-paced service business
Regular contact with field crews, managers, and customers
Standard Monday-Friday schedule with potential seasonal flexibility
Compensation
Competitive salary based on experience
Paid time off
Company holidays
Growth opportunities within a stable business
$29k-45k yearly est. 15d ago
Receptionist/Office Manager
Heritage Realty 3.9
Office manager job in Knoxville, TN
Job DescriptionBenefits:
Paid time off
Benefits/Perks
Paid Holidays
PTO
Competitive Compensation
We are seeking a Receptionist/OfficeManager to join our team. In this role, you will coordinate all administrative duties and office procedures, ensuring the workplace operates smoothly and efficiently. Your responsibilities will include front office communications with employees, agents, clients and vendors, organizing/maintaining physical/electronic files, receiving payments and bills, and maintaining office equipment/supply levels. The ideal candidate is highly organized with excellent verbal and written communication skills, self-motivated and has the ability to implement systems and procedures. Bonus skills include marketing/graphic design and bookkeeping.
Responsibilities
Maintain calendar of appointments and meetings
Maintain the office layout and files with efficiency and organization in mind
Update, and maintain office procedures
Maintain office equipment in good working order with the assistance of the IT department
Record invoices and receive payments
Communicate with vendors and monitor order deadlines
Qualifications
High school diploma/GED required, some college preferred
Previous experience as an OfficeManager or similar position preferred
Understanding of office equipment, systems, and procedures
Skilled in Microsoft Office, Excel, and Outlook
Excellent time management skills and ability to prioritize multiple tasks
Strong problem-solving skills and attention to detail
Excellent verbal and written communication skills
$22k-33k yearly est. 21d ago
Campus Post Office Manager
Carson Newman University 3.6
Office manager job in Jefferson City, TN
Carson-Newman University is a Christian, liberal arts-based University built upon the Lordship of Jesus Christ as evidenced historically and revealed in the Scriptures. Our mission as Christian educators is to help our students reach their full potential as educated citizens and worldwide servant leaders.
Job Title: Campus Post OfficeManager
Department: Campus Post Office - Division of Financial & University Services
Reports To: Director of Print & Mail Services
Location: On-site
FLSA Status: Non-Exempt
Annual duration: 12-month
Expected hours per week: Full-time, standard university workday
Part-time hours, if applicable: N/A
Supervisory Responsibilities: Supervises student workers in the Campus Post Office
Summary Description: The Campus Post Office serves as the centralized campus location for package delivery and sort. The Campus Post OfficeManager will oversee and operate the functions of the Campus Post Office.
Essential Functions:
* As an intentionally Christian academic community hiring Christian educators, all employees will be expected to advance the mission, vision, and identity of Carson-Newman University as defined in university policy and expressed in our strategic plan and are expected to work as cooperative and collegial members of the University.
* The University expects all employees to conduct themselves in a manner that is appropriate for a Christian institution and to be worthy examples in moral conduct and behavior for the students of the University and fellow employees both on and off campus.
* Regular attendance during scheduled work hours reflects a commitment to our shared mission and the campus community.
* If applicable, all work must be performed in alignment with the terms of the signed contract.
* As Christian educators, all employees of the University should regularly attend and actively participate in a local church.
* Serves as the primary customer service agent for the Campus Post Office which includes greeting students, employees, and guests in person and on the phone.
* Responsible for general office duties, including answering the telephone, responding to email correspondence, maintaining appropriate filing, and keeping office supplies and stamps adequately stocked.
* Receives and distributes all campus mail and packages for students, staff, and faculty.
* Responsible for hiring and evaluating student workers through the work study program. Must schedule and manage work schedules for the student workers to correspond with their availability outside the classroom.
* Assign and maintain mailboxes to all current students.
* Responsible for securely maintaining any checks produced by the Treasurer's Office once delivered to the Campus Post Office. This includes placing the checks into a secure location and requiring signatures from the appropriate department/receiver when the checks are being claimed.
* Prepares a departmental operating budget for the Treasurer's Office every Spring.
* Schedules and maintains all office equipment.
* Completes monthly reports to the Treasurer's Office for inventory and departmental charges incurred.
* Maintains a clean and organized workspace which includes the hallway leading to the Campus Post Office, the Campus Post Office service window, the Campus Post Office staging area, and the dock elevator.
* Checks departmental mailbox daily and distributes mail accordingly.
* Maintains a high level of professionalism and confidentiality.
* Performs other duties as assigned
This description is designed to describe the general nature of the job and is not intended to be an exhaustive list of all responsibilities, skills and duties. Other duties and responsibilities may be assigned and included in assessments and reviews.
Education: High School Diploma required
Experience: One to two years in supervising and customer services preferred
Required Skills: Computer skills related to Microsoft Office including Word, Excel, and Outlook. Operating various office equipment, including phone and copier. Operating various software programs and equipment for the purposes of receiving and shipping of mail and packages. Customer services skills
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Must be able to lift up to 50 pounds at a time. Must be able to access and navigate campus facilities.
$54k-76k yearly est. 6d ago
Office Supervisor
University Physicians' Association, Inc. 3.4
Office manager job in Knoxville, TN
Lead with Purpose at Cole Neuroscience Center!
University Physicians' Association, Inc. is seeking an experienced Office Supervisor to join our team at The Cole Center for Parkinson's & Movement Disorders at Northshore, a leading specialty practice dedicated to exceptional patient care. This is an exciting opportunity for a motivated professional to oversee daily operations, support a talented team, and ensure a smooth, patient-focused experience.
Location: Knoxville, TN • Cole Neuroscience Center at Northshore
Schedule: Full-Time | Monday - Friday
Why You'll Love This Role
Impactful Leadership: Play a key role in shaping clinic operations and driving quality care.
Collaborative Environment: Work closely with providers, staff, and administrators in a supportive setting.
Competitive Benefits: Comprehensive package including health, dental, vision, PTO, and 401(k) with company match.
What You'll Do
Oversee daily clinic flow to ensure efficiency and patient satisfaction.
Manage staff schedules, weekly payroll, and performance reviews.
Develop and implement office policies in alignment with hospital standards.
Coordinate financial performance, including reimbursements and operating costs.
Partner with billing teams to ensure accurate charge capture and reimbursement.
Serve as the liaison between providers, staff, vendors, and hospital departments.
Monitor quality measures and implement process improvements.
Handle credentialing and compliance requirements.
Resolve customer satisfaction concerns promptly and professionally.
Other duties as assigned by Practice Administrator
Ready to take the next step in your healthcare leadership career? Apply today and join a team that values excellence, collaboration, and patient-centered care!
Requirements
What We're Looking For
Minimum 3 years of physician officemanagement experience in a healthcare setting.
Strong leadership, organizational, and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Knowledge of billing processes, scheduling, and healthcare compliance.
Ready to take the next step in your healthcare leadership career? Apply today and join a team that values excellence, collaboration, and patient-centered care!
$31k-45k yearly est. 18d ago
Customer Experience Champion [Hardin Valley, PT]
Harper Auto Wash
Office manager job in Knoxville, TN
The Customer Experience Champions are the face of Harper Auto Wash and play a crucial role in creating great customer experiences. Success requires a genuine passion for customer service, cheerfulness, and authenticity. More than just recruiting 'car cleaners', Harper Auto Wash is building an enthusiastic, high-energy, customer experience obsessed team. This team also happens to clean cars!
If creating incredible customer experiences in a modern, high-energy, good-vibes, car wash facility intrigues you, please apply! We are a growing company with a variety of exciting career paths!
>> Customer Experience Champions typically become all-stars in 1 of 2 distinct roles:
Sales! (explaining the value of unlimited memberships to customers at the paystations)
Wash Tunnel! (carefully guiding vehicles into the wash tunnel)
Most Customer Experience Champions become all-stars in both roles!
This part time position is located at the Hardin Valley Harper Auto Wash (say that times 5 times fast..), starting at $14 per hour!
Requirements Customer Service & Professionalism
Provide friendly and enthusiastic customer service at all times.
Act as the face of Harper Auto Wash by warmly greeting every customer with a smile.
Communicate clearly using eye contact and exaggerated hand gestures when guiding customers.
Assist customers by explaining procedures and answering questions professionally.
Vehicle Handling & Safety
Correctly prep vehicles by performing visual inspections and ensuring all safety precautions are met.
Safely guide vehicles into the wash tunnel, ensuring proper placement on the conveyor belt.
Confirm that customers place their vehicle in Neutral before entering the wash.
Inspect truck beds and roof racks for loose items or safety concerns.
Conduct a brief high-pressure spray on before vehicles enter the wash.
General Duties & Physical Requirements
Assist with regular cleaning and maintenance of equipment and the work environment.
Follow all company procedures and policies, ensuring a consistent and high-quality customer experience.
Lift at least 20 lbs as needed for job duties.
Be able to stand on your feet for long periods of time and work efficiently in a fast-paced setting.
Work in all weather conditions (heat, cold, etc.).
Eligibility Requirements
Driver's License
Pass drug screening as required by company policy
About Us: The Harper name has been synonymous with quality since 1981, when Tom Harper opened the Porsche, Audi, and Jaguar dealerships in Knoxville. Since then, Harper has expanded to seven dealerships, thirteen franchises, and one certified collision center each catering to a different type of driver but providing the same level of excellence in sales and service. The Harper family of dealerships has always made customer satisfaction its primary objective. This is evidenced by our top-notch staff, beautiful state-of-the-art facilities and multiple awards for both sales and service. Harper...Where the drive is always world class.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$14 hourly Auto-Apply 60d+ ago
Tribal Option Specialty Team Care Manager (LTSS)
Cherokee Indian Hospital Authority
Office manager job in Cherokee, NC
Primary Function
The Tribal Option Specialty Team Care Manager will be responsible for providing proactive intervention and care coordination to members who are eligible for Tribal Option to ensure that these individuals receive the appropriate assessment and services. The Tribal Option Specialty Team Care Manager will be assigned to one of the three Tribal Option Specialty Teams. The three Tribal Option Specialty teams are I/DD/TBI/LTSS, Adults and Children with Special Health Care Needs, and Children and Families served by the child welfare system.
The Care Manager will work with members and the care team to alleviate inappropriate levels of care or care gaps through assessment, multidisciplinary team care planning, and coordination of services needed by the member across the Mental Health (MH), Substance Use (SU), intellectual/developmental disability (I/DD), traumatic brain injury (TBI), Children and Families served by the child welfare system, and unmet health-related resource needs networks. The Care Manager will seek to improve members near and long-term physical and behavioral health outcomes.
The Care Manager will be primarily responsible for assisting the member develop their care plan/ISP based on the needs and desires of the member/legally responsible person, team and their support system. Plans will be person centered in nature and reflect all the areas of support needed by the member. The Care Manager will ensure all level of care assessments are completed and is responsible for coordinating the member's whole person care (Physical, Behavioral, pharmacy, BH, LTSS, IDD, TBI, and Unmet Social or Health-Related Resource Needs, including but not limited to vocational, education, social supports, personal safety, housing and food insecurity).
The Care Manager will coordinate care and facilitate seamless transitions for members who experience changes in treatment settings, child welfare placements, transitions to adulthood, and/or loss of Medicaid eligibility. The Care Manager will improve coordination with county DSS agencies, EBCI Family Safety program and more broadly, with Community Collaboratives - a comprehensive network of community-based services and supports leveraging a system of care approach to meet the needs of families who are involved with multiple child service agencies.
The Care Manager will support and may provide transition planning assistance to state, and community hospitals and residential facilities and track individuals discharged from facility settings to ensure they follow up with aftercare services and receive needed assistance to prevent further hospitalization.
The overall goal of the Care Management model is improved health outcomes for eligible individuals. The design of the model has been shaped by the following guiding principles:
Broad access to care management. Care Management is available to all eligible individuals continuously, with limited exceptions.
Dedicated care manager taking an integrated, whole-person approach. To the maximum extent possible, each enrolled individual will receive integrated, whole-person care management from a dedicated care manager with expertise and training in addressing behavioral health, I/DD, LTSS and/or TBI needs in addition to physical health needs and unmet health-related resource needs.
Person and family-centered planning. Care planning for individuals will be person-centered and will consider their unique needs. Parents, other family members, and caregivers can also serve as part of the individual's care team, with the individual's consent. Tribal Option Care Management aligns with the North Carolina System of Care framework.
Job Description
Utilizes best practice models to identify, incorporate or develop best practices for panel management.
Collaborates with other teams to share and establish best practice for health promotion and disease prevention strategies.
Manages assigned panel by addressing and resolving acute care needs and chronic care needs through a team-based approach.
Utilizes the electronic health record to assist with tracking and monitoring the appropriate follow-up of members targeting specific health indicators.
Utilizes the care management platform for documentation of care management functions such as a care needs screening, comprehensive assessment, and care planning.
Utilizes different available platforms/dashboards for population health and related interventions and innovations for management of care needs or gaps in care
Utilizes NC Health connects for information gathering and data collections for management of care needs or gaps in care
Coordinates and follows up on referrals to outside specialty providers, recent ED visits, and ICC visits.
Coordinates and follows up on recent admissions and discharges.
Provides member education, advice and information on health assessment, disease processes, medications, treatment plans and available community resources.
Assesses member needs using established clinical guidelines, protocols, and pathways.
Collects data from relevant sources (member, family, or caregiver) regarding the biological, psychological, social and cultural factors that might influence and impact the health status of the individual and utilizes this data in member center care plan development.
Interprets data and recognizes existing relationships between data collected and the member's health status and treatment regimen and determines the member's need for immediate interventions.
Initiates individualized care plan based on assessment of the member for specific illnesses, injuries, and diseases Social Determinants of Health (SDoH) and human behavior while adhering to appropriate standards of care.
Develops individualized plan of care with input from the member, the member's family, pod members, and anyone else the member requests to be included for those members considered “high risk.”
Develops expected member outcomes that are observable and within an adequate period, and are congruent with the member's present and potential physical capabilities and behavioral patterns.
Responsible for assisting with establishing a multidisciplinary care team for each member.
Coordinates closely with each member's primary care provider (PCP), and, as appropriate, care manager extenders, assigned County Child Welfare worker, EBCI Family Safety Program staff, CIHA Care Team, family members and guardians to manage the member's health care needs.
Assumes coordination responsibility for transition planning.
The care manager will make best efforts to contact the member during their stay in an inpatient psychiatric unit or hospital, Facility-Based Crisis, general hospital unit, or nursing facility and make best effort to contact the member on the day of discharge.
Provides transitional care management during care transitions (including assisting individuals with transitioning from congregate or other intensive treatment settings to a foster care home or other community placement).
Obtain a copy of the discharge plan for members being discharged from an inpatient psychiatric unit or hospital, Facility-Based Crisis, or general hospital unit, or nursing facility and review the discharge plan with the member and facility staff.
Facilitate clinical handoffs.
Responsible for ensuring members receive robust medication reconciliation and management.
Assists the member in obtaining needed medications prior to discharge, ensure an appropriate care team member conducts medication reconciliation/management, and support medication adherence
Directs the extender's care management functions and ensure that the extender supports allowable activities (e.g., coordinating services/appointments by arranging transportation, etc.).
Responsible for implementing the Healthy Opportunities Pilot (HOP) program for its HOP-eligible members
Facilitates additional requirements for members obtaining 1915(i) services
Duties specifically related to members who are CFSP:
May be required to provide 24/7 support during emergencies or behavioral health crises, including working with County Child Welfare workers (or EBCI Family Safety Program staff) to secure immediate treatment services, as needed.
Responsible for convening the care team on a regular basis (no less than twice per year, and more often, as appropriate) and sharing the care plan/ISP with the member's care team and other representatives, as appropriate, to support delivery of the member's needed health and health-related services.
Required to coordinate closely with each member's assigned County Child Welfare worker to share relevant health and health-related information
Collaborate with County Child Welfare workers as needed in the development of the NCDSS-required transitional living plan and 90-day transition plan.
Responsibility of the six core Health Home Services for the tailored plan
Duties specifically related to I/DD, TBI, and LTSS:
Obtain releases/documentation and provide to all stakeholders involved.
Obtain clinical supporting documentation, legal/guardianship verification, and necessary consents to exchange/release information
Ensure that service orders/doctor's orders are obtained, as applicable
Verify ongoing service adherence with member and/or guardian
Monitor ISP implementation and resolve or escalate issues as needed
Monitor members at least quarterly to ensure that any restrictive interventions (including protective devices used for behavioral support) are written into the Care Plan/ISP and the Positive Behavior Support Plan;
Monitor for HCBS compliance
Notify Tailored Plan/LME/MCO of updates to eligibility and/or need for 1915(i) services.
Provide education and support, to individuals and LRP, in learning about and exercising rights, explanation of the grievance and appeals process, available service options, providers available to meet their needs, and payer requirements that may impact service connection and maintenance.
Escalate complex cases and cases of concern to the Supervisor.
Participate and complete all required agency trainings and meetings, as well as all required care management-based trainings from the State, Technical Assistance entity or payor and within required timeframes as assigned.
Travel to various community locations, other agencies and other outreach destinations as necessary to meet the members' needs.
Maintain all certification(s) or licensure required for the position.
Demonstrate awareness and knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to care management.
Meet at least minimum standards of monthly contacts and demonstrate ability to effectively engage with members.
Participate in agency's twenty-four (24) hour coverage around care management providing for coverage for services, consultation or referral as needed and arrange treatment for emergency medical conditions including behavioral health crises. Specifically, coverage will include the ability to share information such as care plans and psychiatric advance directives and coordinate care to place the member in appropriate setting during urgent and emergent events.
May be subject to on-call and callback.
May be necessary to work when administrative leave is granted if member care would be compromised.
The incumbent will be evaluated annually on his/her ability to identify, assess, analyze, and evaluate data and solve problems through the CIH Performance Appraisal System.
Education, Licensure, Certification, and Experience
Care Managers serving all members must have the following minimum qualifications:
Meet North Carolina's definition of a Qualified Health Professionalper 10A-NCAC 27G. 0104
"Qualified professional" means within the mh/dd/sas system of care either:
An individual who holds a license, provisional license, or certificate issued by the governing board regulating a human service profession, including a registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing who also has four years of full-time accumulated experience in mh/dd/sa with the population serv
A graduate of a college or university with a Masters degree in a human service field and has one year of full-time, pre- or post-graduate degree accumulated supervised mh/dd/sa experience with the population served, or a substance abuse professional who has one year of full-time, pre- or post-graduate degree accumulated supervised experience in alcoholism and drug abuse counseling;
A graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, pre- or post-bachelor's degree accumulated supervised mh/dd/sa experience with the population served, or a substance abuse professional who has two years of full-time, pre- or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; or
A graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, pre- or post-bachelor's degree accumulated supervised mh/dd/sa experience with the population served, or a substance abuse professional who has four years of full-time, pre- or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling.
For care managers serving members with LTSS needs: two years of prior LTSS and/or HCBS coordination, care delivery monitoring and care management experience, in addition to the requirements cited above. (This experience may be concurrent with the two years of experience working directly with individuals with behavioral health conditions, and I/DD or TBI conditions above).
AND in addition to the conditions above
Specific experience working with Native Americans preferred.
Current Basic Life Support (BLS) minimally required. Can be acquired through the facility within 6 months following appointment to position.
Applicant must have a valid North Carolina driver's license.
Job Knowledge
Knowledge and ability to independently plan, manage, and organize work in order to meet priorities, accomplish work within established time frames and work in stressful situations.
Knowledge of the occupational functions of multi-disciplinary health care team.
Knowledge of the culture and medical health profile of the member population.
Knowledge and ability to teach and counsel member/family on health maintenance and disease prevention.
Knowledge of available health care programs and community resources.
Knowledge of care management including screenings, assessments, development of care plans and knowledge of resources available to members at all levels including tribal, county, regional and state.
Knowledge of LOC process, SIS for IDD and FASN assessment for TBI
Knowledge of Medicaid basic, enhanced MH/SUD, and waiver benefits plans
Knowledge of and skilled in the use of motivational interviewing and techniques
Strong interpersonal and written/verbal communication skills
Conflict management and resolution skills
Proficient in Microsoft Office products (such as Word, Excel, Outlook, etc.)
Ability to master care management platforms and review data for decision making and person-centered planning
High level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance.
Ability to make prompt, independent decisions based upon relevant facts
Good organizational skills to prioritize duties and work with minimal levels of onsite supervision to consistently meet deadlines
In addition, have a working knowledge of the special needs of members who fall into the category of being eligible for Tailored Care Management services which includes those members with care needs related to a behavioral health condition (including both mental health and substance use disorders), intellectual/developmental disability (I/DD), or traumatic brain injury (TBI).
Expertise in the systems and tools that are fundamental to the transition to adulthood, including independent living skills (e.g., accessing food and transportation), post-high school education, housing and employment options, self-advocacy, health insurance coverage options after Medicaid eligibility ends and building natural supports.
Complexity of Duties
Complies also with federal, state, accrediting and local regulations. These guidelines are not always specifically applicable to the individual member or situation and independent judgment is required in selecting the most appropriate guideline, and applying the intent of the guideline to the specific situation at hand.
Supervision Received
The incumbent independently plans, schedules, and provides care in coordination with the medical care plan and Tribal Option Care plan and attempts to solve problems only within established procedures. This is done under the supervision of the Tribal Option Specialty Team Care Manager Supervisor, the Tribal Option Care Manager Supervisor, the Assistant Director of Care Management, and the Director of Care Management. The work is evaluated for technical soundness and adherence to professional standards.
Responsibility for Accuracy
The incumbent has a positive effect upon the recovery of the member and is responsible for following policies and procedures, which serve as hospital guidelines and prevents errors from occurring. Errors can have a negative member outcome since the incumbent's performance affects the health, recovery, and rehabilitation of members, and the quality of care provided. Evaluations and observations are used to modify and develop clinically appropriate treatment plans. Work can be verified or checked by the immediate supervisor, other health care providers or systems checks, but usually the responsibility for accuracy relies solely on the incumbent.
Contacts with Others
Contacts are with members, families, hospital personnel, and community agencies. Contacts with members, families, and hospital personnel are to exchange, provide, and obtain information concerning the member's physical and psychosocial health care problems, and needs. The nurse uses teaching and counseling methods to influence and motivate member and family behavior. Contacts with other health care or related disciplines within the hospital are for the purpose of collaboration and consultation. Tact, courtesy, and professional conduct are required to maintain positive working relationships. Utmost sensitivity and confidentiality is required when dealing with members and families.
Confidential Data
The incumbent has access to highly confidential member medical and personal information. The Privacy Act of 1974 mandates that the incumbent shall maintain complete confidentiality of all administrative, medical, and all other pertinent information that comes to his/her attention or knowledge. The Act carries both civil and criminal penalties for unlawful disclosure of records. Violations of such confidentiality shall be cause for adverse action.
Mental/ Visual/ Physical
Work in the various services within the Primary Care department is mostly sedentary, yet requires walking, standing, bending, pushing, and lifting in helping members to and from beds, wheelchairs, and stretchers. These same activities are required in moving equipment and medical supplies. Will be subject to frequent interruptions requiring varied responses, which can cause distractions therefore, the incumbent must possess the ability to differentiate and prioritize many tasks at once.
Environment
Must be flexible in working hours. This position offers a hybrid work model, with the flexibility to work remotely or from the designated work space. Specific workdays and location will be determined in collaboration with the team, the Tribal Option Care Manager Specialty Lead, and Tribal Option Care Manager Supervisor. The incumbent may occasionally be required to perform care management duties and tasks within the clinical setting. incumbent is required to comply with Employee Health Program guidelines including current immunization status of identified communicable diseases and safety precautions are sometimes necessary, such as use of personal protective equipment as required by hospital policy. The work environment involves moderate risks of exposure to infectious disease, radiation, electrical hazards, irritant chemicals and explosive gases. Some travel is required. Infrequent overnight travel may be required for meetings or to attend training.
Customer Service
Consistently demonstrates superior customer service skills to members/customers by demonstrating characteristics that align with CIHA's guiding principles and core values. Ensure excellent customer service is provided to all members/customers by seeking out opportunities to be of service.
$52k-105k yearly est. Auto-Apply 37d ago
Tribal Option Specialty Team Care Manager - LTSS
Cherokeehospital
Office manager job in Cherokee, NC
Primary Function
The Tribal Option Specialty Team Care Manager will be responsible for providing proactive intervention and care coordination to members who are eligible for Tribal Option to ensure that these individuals receive the appropriate assessment and services. The Tribal Option Specialty Team Care Manager will be assigned to one of the three Tribal Option Specialty Teams. The three Tribal Option Specialty teams are I/DD/TBI/LTSS, Adults and Children with Special Health Care Needs, and Children and Families served by the child welfare system.
The Care Manager will work with members and the care team to alleviate inappropriate levels of care or care gaps through assessment, multidisciplinary team care planning, and coordination of services needed by the member across the Mental Health (MH), Substance Use (SU), intellectual/developmental disability (I/DD), traumatic brain injury (TBI), Children and Families served by the child welfare system, and unmet health-related resource needs networks. The Care Manager will seek to improve members near and long-term physical and behavioral health outcomes.
The Care Manager will be primarily responsible for assisting the member develop their care plan/ISP based on the needs and desires of the member/legally responsible person, team and their support system. Plans will be person centered in nature and reflect all the areas of support needed by the member. The Care Manager will ensure all level of care assessments are completed and is responsible for coordinating the member's whole person care (Physical, Behavioral, pharmacy, BH, LTSS, IDD, TBI, and Unmet Social or Health-Related Resource Needs, including but not limited to vocational, education, social supports, personal safety, housing and food insecurity).
The Care Manager will coordinate care and facilitate seamless transitions for members who experience changes in treatment settings, child welfare placements, transitions to adulthood, and/or loss of Medicaid eligibility. The Care Manager will improve coordination with county DSS agencies, EBCI Family Safety program and more broadly, with Community Collaboratives - a comprehensive network of community-based services and supports leveraging a system of care approach to meet the needs of families who are involved with multiple child service agencies.
The Care Manager will support and may provide transition planning assistance to state, and community hospitals and residential facilities and track individuals discharged from facility settings to ensure they follow up with aftercare services and receive needed assistance to prevent further hospitalization.
The overall goal of the Care Management model is improved health outcomes for eligible individuals. The design of the model has been shaped by the following guiding principles:
Broad access to care management . Care Management is available to all eligible individuals continuously, with limited exceptions.
Dedicated care manager taking an integrated, whole-person approach. To the maximum extent possible, each enrolled individual will receive integrated, whole-person care management from a dedicated care manager with expertise and training in addressing behavioral health, I/DD, LTSS and/or TBI needs in addition to physical health needs and unmet health-related resource needs.
Person and family-centered planning. Care planning for individuals will be person-centered and will consider their unique needs. Parents, other family members, and caregivers can also serve as part of the individual's care team, with the individual's consent. Tribal Option Care Management aligns with the North Carolina System of Care framework.
Job Description
Utilizes best practice models to identify, incorporate or develop best practices for panel management.
Collaborates with other teams to share and establish best practice for health promotion and disease prevention strategies.
Manages assigned panel by addressing and resolving acute care needs and chronic care needs through a team-based approach.
Utilizes the electronic health record to assist with tracking and monitoring the appropriate follow-up of members targeting specific health indicators.
Utilizes the care management platform for documentation of care management functions such as a care needs screening, comprehensive assessment, and care planning.
Utilizes different available platforms/dashboards for population health and related interventions and innovations for management of care needs or gaps in care
Utilizes NC Health connects for information gathering and data collections for management of care needs or gaps in care
Coordinates and follows up on referrals to outside specialty providers, recent ED visits, and ICC visits.
Coordinates and follows up on recent admissions and discharges.
Provides member education, advice and information on health assessment, disease processes, medications, treatment plans and available community resources.
Assesses member needs using established clinical guidelines, protocols, and pathways.
Collects data from relevant sources (member, family, or caregiver) regarding the biological, psychological, social and cultural factors that might influence and impact the health status of the individual and utilizes this data in member center care plan development.
Interprets data and recognizes existing relationships between data collected and the member's health status and treatment regimen and determines the member's need for immediate interventions.
Initiates individualized care plan based on assessment of the member for specific illnesses, injuries, and diseases Social Determinants of Health (SDoH) and human behavior while adhering to appropriate standards of care.
Develops individualized plan of care with input from the member, the member's family, pod members, and anyone else the member requests to be included for those members considered “high risk.”
Develops expected member outcomes that are observable and within an adequate period, and are congruent with the member's present and potential physical capabilities and behavioral patterns.
Responsible for assisting with establishing a multidisciplinary care team for each member.
Coordinates closely with each member's primary care provider (PCP), and, as appropriate, care manager extenders, assigned County Child Welfare worker, EBCI Family Safety Program staff, CIHA Care Team, family members and guardians to manage the member's health care needs.
Assumes coordination responsibility for transition planning.
The care manager will make best efforts to contact the member during their stay in an inpatient psychiatric unit or hospital, Facility-Based Crisis, general hospital unit, or nursing facility and make best effort to contact the member on the day of discharge.
Provides transitional care management during care transitions (including assisting individuals with transitioning from congregate or other intensive treatment settings to a foster care home or other community placement).
Obtain a copy of the discharge plan for members being discharged from an inpatient psychiatric unit or hospital, Facility-Based Crisis, or general hospital unit, or nursing facility and review the discharge plan with the member and facility staff.
Facilitate clinical handoffs.
Responsible for ensuring members receive robust medication reconciliation and management.
Assists the member in obtaining needed medications prior to discharge, ensure an appropriate care team member conducts medication reconciliation/management, and support medication adherence
Directs the extender's care management functions and ensure that the extender supports allowable activities (e.g., coordinating services/appointments by arranging transportation, etc.).
Responsible for implementing the Healthy Opportunities Pilot (HOP) program for its HOP-eligible members
Facilitates additional requirements for members obtaining 1915(i) services
Duties specifically related to members who are CFSP:
May be required to provide 24/7 support during emergencies or behavioral health crises, including working with County Child Welfare workers (or EBCI Family Safety Program staff) to secure immediate treatment services, as needed.
Responsible for convening the care team on a regular basis (no less than twice per year, and more often, as appropriate) and sharing the care plan/ISP with the member's care team and other representatives, as appropriate, to support delivery of the member's needed health and health-related services.
Required to coordinate closely with each member's assigned County Child Welfare worker to share relevant health and health-related information
Collaborate with County Child Welfare workers as needed in the development of the NCDSS-required transitional living plan and 90-day transition plan.
Responsibility of the six core Health Home Services for the tailored plan
Duties specifically related to I/DD, TBI, and LTSS:
Obtain releases/documentation and provide to all stakeholders involved.
Obtain clinical supporting documentation, legal/guardianship verification, and necessary consents to exchange/release information
Ensure that service orders/doctor's orders are obtained, as applicable
Verify ongoing service adherence with member and/or guardian
Monitor ISP implementation and resolve or escalate issues as needed
Monitor members at least quarterly to ensure that any restrictive interventions (including protective devices used for behavioral support) are written into the Care Plan/ISP and the Positive Behavior Support Plan;
Monitor for HCBS compliance
Notify Tailored Plan/LME/MCO of updates to eligibility and/or need for 1915(i) services.
Provide education and support, to individuals and LRP, in learning about and exercising rights, explanation of the grievance and appeals process, available service options, providers available to meet their needs, and payer requirements that may impact service connection and maintenance.
Escalate complex cases and cases of concern to the Supervisor.
Participate and complete all required agency trainings and meetings, as well as all required care management-based trainings from the State, Technical Assistance entity or payor and within required timeframes as assigned.
Travel to various community locations, other agencies and other outreach destinations as necessary to meet the members' needs.
Maintain all certification(s) or licensure required for the position.
Demonstrate awareness and knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to care management.
Meet at least minimum standards of monthly contacts and demonstrate ability to effectively engage with members.
Participate in agency's twenty-four (24) hour coverage around care management providing for coverage for services, consultation or referral as needed and arrange treatment for emergency medical conditions including behavioral health crises. Specifically, coverage will include the ability to share information such as care plans and psychiatric advance directives and coordinate care to place the member in appropriate setting during urgent and emergent events.
May be subject to on-call and callback.
May be necessary to work when administrative leave is granted if member care would be compromised.
The incumbent will be evaluated annually on his/her ability to identify, assess, analyze, and evaluate data and solve problems through the CIH Performance Appraisal System.
Education, Licensure, Certification, and Experience
Care Managers serving all members must have the following minimum qualifications:
Meet North Carolina's definition of a Qualified Health Professional per 10A-NCAC 27G. 0104
"Qualified professional" means within the mh/dd/sas system of care either:
An individual who holds a license, provisional license, or certificate issued by the governing board regulating a human service profession, including a registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing who also has four years of full-time accumulated experience in mh/dd/sa with the population serv
A graduate of a college or university with a Masters degree in a human service field and has one year of full-time, pre- or post-graduate degree accumulated supervised mh/dd/sa experience with the population served, or a substance abuse professional who has one year of full-time, pre- or post-graduate degree accumulated supervised experience in alcoholism and drug abuse counseling;
A graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, pre- or post-bachelor's degree accumulated supervised mh/dd/sa experience with the population served, or a substance abuse professional who has two years of full-time, pre- or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; or
A graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, pre- or post-bachelor's degree accumulated supervised mh/dd/sa experience with the population served, or a substance abuse professional who has four years of full-time, pre- or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling.
For care managers serving members with LTSS needs: two years of prior LTSS and/or HCBS coordination, care delivery monitoring and care management experience, in addition to the requirements cited above. (This experience may be concurrent with the two years of experience working directly with individuals with behavioral health conditions, and I/DD or TBI conditions above).
AND in addition to the conditions above
Specific experience working with Native Americans preferred.
Current Basic Life Support (BLS) minimally required. Can be acquired through the facility within 6 months following appointment to position.
Applicant must have a valid North Carolina driver's license.
Job Knowledge
Knowledge and ability to independently plan, manage, and organize work in order to meet priorities, accomplish work within established time frames and work in stressful situations.
Knowledge of the occupational functions of multi-disciplinary health care team.
Knowledge of the culture and medical health profile of the member population.
Knowledge and ability to teach and counsel member/family on health maintenance and disease prevention.
Knowledge of available health care programs and community resources.
Knowledge of care management including screenings, assessments, development of care plans and knowledge of resources available to members at all levels including tribal, county, regional and state.
Knowledge of LOC process, SIS for IDD and FASN assessment for TBI
Knowledge of Medicaid basic, enhanced MH/SUD, and waiver benefits plans
Knowledge of and skilled in the use of motivational interviewing and techniques
Strong interpersonal and written/verbal communication skills
Conflict management and resolution skills
Proficient in Microsoft Office products (such as Word, Excel, Outlook, etc.)
Ability to master care management platforms and review data for decision making and person-centered planning
High level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance.
Ability to make prompt, independent decisions based upon relevant facts
Good organizational skills to prioritize duties and work with minimal levels of onsite supervision to consistently meet deadlines
In addition, have a working knowledge of the special needs of members who fall into the category of being eligible for Tailored Care Management services which includes those members with care needs related to a behavioral health condition (including both mental health and substance use disorders), intellectual/developmental disability (I/DD), or traumatic brain injury (TBI).
Expertise in the systems and tools that are fundamental to the transition to adulthood, including independent living skills (e.g., accessing food and transportation), post-high school education, housing and employment options, self-advocacy, health insurance coverage options after Medicaid eligibility ends and building natural supports.
Complexity of Duties
Complies also with federal, state, accrediting and local regulations. These guidelines are not always specifically applicable to the individual member or situation and independent judgment is required in selecting the most appropriate guideline, and applying the intent of the guideline to the specific situation at hand.
Supervision Received
The incumbent independently plans, schedules, and provides care in coordination with the medical care plan and Tribal Option Care plan and attempts to solve problems only within established procedures. This is done under the supervision of the Tribal Option Specialty Team Care Manager Supervisor, the Tribal Option Care Manager Supervisor, the Assistant Director of Care Management, and the Director of Care Management. The work is evaluated for technical soundness and adherence to professional standards.
Responsibility for Accuracy
The incumbent has a positive effect upon the recovery of the member and is responsible for following policies and procedures, which serve as hospital guidelines and prevents errors from occurring. Errors can have a negative member outcome since the incumbent's performance affects the health, recovery, and rehabilitation of members, and the quality of care provided. Evaluations and observations are used to modify and develop clinically appropriate treatment plans. Work can be verified or checked by the immediate supervisor, other health care providers or systems checks, but usually the responsibility for accuracy relies solely on the incumbent.
Contacts with Others
Contacts are with members, families, hospital personnel, and community agencies. Contacts with members, families, and hospital personnel are to exchange, provide, and obtain information concerning the member's physical and psychosocial health care problems, and needs. The nurse uses teaching and counseling methods to influence and motivate member and family behavior. Contacts with other health care or related disciplines within the hospital are for the purpose of collaboration and consultation. Tact, courtesy, and professional conduct are required to maintain positive working relationships. Utmost sensitivity and confidentiality is required when dealing with members and families.
Confidential Data
The incumbent has access to highly confidential member medical and personal information. The Privacy Act of 1974 mandates that the incumbent shall maintain complete confidentiality of all administrative, medical, and all other pertinent information that comes to his/her attention or knowledge. The Act carries both civil and criminal penalties for unlawful disclosure of records. Violations of such confidentiality shall be cause for adverse action.
Mental/ Visual/ Physical
Work in the various services within the Primary Care department is mostly sedentary, yet requires walking, standing, bending, pushing, and lifting in helping members to and from beds, wheelchairs, and stretchers. These same activities are required in moving equipment and medical supplies. Will be subject to frequent interruptions requiring varied responses, which can cause distractions therefore, the incumbent must possess the ability to differentiate and prioritize many tasks at once.
Environment
Must be flexible in working hours. This position offers a hybrid work model, with the flexibility to work remotely or from the designated work space. Specific workdays and location will be determined in collaboration with the team, the Tribal Option Care Manager Specialty Lead, and Tribal Option Care Manager Supervisor. The incumbent may occasionally be required to perform care management duties and tasks within the clinical setting. incumbent is required to comply with Employee Health Program guidelines including current immunization status of identified communicable diseases and safety precautions are sometimes necessary, such as use of personal protective equipment as required by hospital policy. The work environment involves moderate risks of exposure to infectious disease, radiation, electrical hazards, irritant chemicals and explosive gases. Some travel is required. Infrequent overnight travel may be required for meetings or to attend training.
Customer Service
Consistently demonstrates superior customer service skills to members/customers by demonstrating characteristics that align with CIHA's guiding principles and core values. Ensure excellent customer service is provided to all members/customers by seeking out opportunities to be of service.
$52k-105k yearly est. Auto-Apply 38d ago
Business Manager (3728)
Navarro Inc. 4.0
Office manager job in Oak Ridge, TN
Job Description
Navarro Research and Engineering is recruiting a Business Manager in Oak Ridge, TN.
Navarro Research & Engineering is an award-winning federal contractor dedicated to partnering with clients to advance clean energy and deliver effective solutions for complex challenges in the nuclear and environmental fields. Joining Navarro means being a part of an exceptional team committed to quality and safety while also looking for innovative strategies to create value for the client's success. Headquartered in Oak Ridge, Tennessee, Navarro has active programs in place across the nation for DOE/NNSA, NASA, and the Department of Defense.
We are seeking a highly skilled Business Manager to lead financial operations for the Y-12 Waste Management contract. This role focuses primarily on accounting and financial management, with secondary responsibilities in procurement and limited contract administration. The ideal candidate will have strong expertise in accounting practices within DOE facilities and the ability to ensure compliance with federal and organizational requirements.
Key Responsibilities:
Oversee all accounting and financial activities for the DOE Y-12 Waste Management contract, including cost tracking, reporting, and compliance
Develop and manage budgets, forecasts, and financial performance metrics to support project objectives.
Prepare accurate and timely financial statements and reports for internal leadership and DOE representatives.
Ensure compliance with DOE financial regulations and company policies.
Support procurement processes and vendor management as needed.
Provide guidance on business operations and identify opportunities for process improvements.
Requirements
Minimum Qualifications:
Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
Experience: 3 to 5 years of experience in accounting for a DOE facility or contract.
Familiarity with DOE financial systems and reporting requirements.
Strong knowledge of federal acquisition regulations and compliance standards.
Excellent analytical, organizational, and communication skills.
Due to the nature of the government contract requirements and/or clearances requirements, US citizenship is required.
Navarro is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, religion, color, national origin, age, disability, veteran's status, or any classification protected by applicable state or local law.
EEO Employer/Vet/Disabled
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation & Public Holidays)
Short Term & Long Term Disability
$50k-87k yearly est. 11d ago
Office Care Coordinator
Clarvida
Office manager job in Knoxville, TN
at Clarvida - Tennessee
Clarvida's success is built on the strength of our people: individuals who bring the right skills and a deep commitment to our mission of improving lives and communities. Our employees are empowered to bring their full potential to the table, ensuring long-term success for our team and those we serve. About your role The Medical Assistant is responsible for assisting the Nurse Practitioners in providing administrative support and performing clinical functions to ensure optimal services to clients. Provides Clarvida approved therapeutic interventions, case coordination and/or resource linkage to clients and other involved parties (i.e. family, DCS, Court personnel, non-relative supports, etc.) to affect identified needed changes within the individual or family.
Assessing clients on intake as needed, and providing Camelot approved therapeutic services to clients and families including but not limited to: coping skills, behavior modification, parenting skills, and crisis intervention.
Working with assigned clients' treatment team to create, personalize, and update all Treatment Plans and other necessary documentation, and assuring that plans are consistent with Camelot policy, state licensing regulations, and COA accreditation requirements.
Serving as a liaison and client advocate with other professionals and agencies involved in assigned clients' care.
Attending Supervision and Treatment Team meetings and making presentations on each assigned client as required.
Supporting fellow team members to ensure the best outcomes for all Camelot clients and families.
Completing clinical documentation within established time frames and rectifying all deficits within the allotted time frame.
Assuring integrity and excellence by completing peer audits as assigned and contributing to the Performance Quality Improvement Cycle, including the collection and use of data to continuously improve client and program services.
Assisting with patient appointments under the supervision of the prescribing Nurse Practitioner.
Completing necessary paperwork, forms, and assessments for patients receiving prescription medication.
Maintaining detailed and accurate patient records.
Perks of this role:
Pay of $21/hr
Does the following apply to you?
Licensed Practical Nursing License (active or retired) or a Bachelor's Degree in a Human Service Field
1 year of relevant experience in the Mental Health field
Sensitive to other cultures and socioeconomic levels.
Has thorough knowledge of child development and behavior modification.
This position requires travel of approximately 25% of the time.
What we offer: Full Time Employees:
Paid vacation days that increase with tenure
Separate sick leave that rolls over each year
up to 10 Paid holidays*
Medical, Dental, Vision benefit plan options
DailyPay- Access to your daily earnings without waiting for payday*
Training, Development and Continuing Education Credits for licensure requirements
All Employees:
401K
Free licensure supervision
Pet Insurance
Employee Assistance program
Perks @ Clarvida - national discounts on shopping, travel, Verizon, and entertainment
Mileage reimbursement
Cellphone stipend
If you're #readytowork we are #readytohire! *benefit option varies by State/County Application Deadline: Applications will be reviewed on a rolling basis until the position is filled. Not the job you're looking for? Clarvida has a variety of positions in various locations; please go to******************************************** To Learn More About Us: Clarvida @ ************************************************** Clarvida is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic. We encourage job seekers to be vigilant against fraudulent recruitment activities that are on the rise across the healthcare industry. Communication about legitimate Clarvida job opportunities will only come from an authorized Clarvida.com email address, A [email protected] email (the email address for which will change upon your reply) or a personal LinkedIn account that is associated with a Clarvida.com email address.
$21 hourly Auto-Apply 60d+ ago
Office admin
Southern Moving Dba Colleg
Office manager job in Knoxville, TN
Great part time opportunity to work for a growing company! We provide a flexible, collaborative work environment. We are looking for the right person to join our team. Qualified candidates must possess the following: * Ability to learn our in house software quickly
* Detail oriented and shows initiative to "take the next step" with little direction
* Microsoft Office experience - strong excel skills are a plus
* Excellent phone and customer service skills
* Previous experience working in a team environment
20-25 hours per week. Ability to work afternoon hours until 5:00 PM daily (Monday - Friday) in our office at 1400 N. 6th Ave. Ste D8 Knoxville, TN 37917 is a MUST!
Please respond to this ad with resume and minimum salary expectations. We will reach out to qualified candidates. EOE.
Job Type: Part-time Compensation: $11-$20/hour
Employment Opportunities With College HUNKS
As Seen on ABC's Shark Tank, HGTV's House Hunters, Blue Collar Millionaires and more...
With 90 franchise locations across the U.S., College Hunks Hauling Junk and Moving is the largest and fastest growing junk removal and moving franchise opportunity. In 2015 CHHJM was named one of the fastest growing companies College Hunks World Headquarters is located in Tampa, FL. CHHJM Headquarters operations provides franchise support to their franchise owners across the country and operates a World Class Sales and Loyalty Center. Recognized as one of the Top Places to Work, and known for its unique and fun company culture, CHHJM is an ideal place to flourish and grow as a professional.
COMPANY MISSION:
To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).
Southern Moving LLC dba Colleg is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to College Hunks Hauling Junk Corporate.
$11-20 hourly Auto-Apply 60d+ ago
Office Administrator
Caliber Holdings
Office manager job in Knoxville, TN
Service Center
Knoxville - Crossroads
Caliber Collision has an immediate job opening for an Office Administrator to perform all-purpose duties, which may include, but not limited to assisting with providing the front office teammates with the necessary tools, training and information to effectively perform their job, providing accurate and timely payroll and HR-related administration and recordkeeping for all center associates, maintain Accounts Receivables, Accounts Payable accounts and Cash Handling procedures to company standards, and provide a world class customer experience to all customers by ensuring center's consistent application of all Caliber Standard Operating Procedure's through ongoing training and monitoring.
BENEFITS OF JOINING THE CALIBER FAMILY
Benefits from day one: Immediately eligible for medical, dental and vision
Industry Comparable Pay - Paid weekly and eligible for overtime
Paid Vacation & Holidays - Can begin accruing day 1
Career growth opportunities - we promote from within!
A career for life: You'll gain hands-on experience within a production shop.
REQUIREMENTS:
2+ years of experience within a customer facing environment
1+ years of experience with Accounts Payable, Accounts Receivable and Payroll (Preferred)
Must have a valid driver's license and be eligible for coverage under our company insurance policy
ABILITES/SKILLS/KNOWLEDGE
Effective verbal and written communication skills
Ability to navigate multiple software systems, i.e., Microsoft Office Suite
Work through competing priorities and adapt easily to a fast-paced environment
Ability to provide personable, friendly customer service to internal and external customers
Caliber is an Equal Opportunity Employer
$30k-40k yearly est. Auto-Apply 13d ago
Sales - Knoxville Office Furniture
Nashville Office Interiors 3.6
Office manager job in Knoxville, TN
What You'll Do:
Connect with businesses, designers, and decision-makers to understand their office furniture needs
Recommend and sell our full range of ergonomic, stylish, and functional office solutions
Prepare quotes, manage orders, and follow through from sale to installation
Stay up to date on trends in office design and workspace solutions
Represent our brand with professionalism and product expertise
What We Offer:
Uncapped commission potential
Profit sharing bonus
Product training and industry education
Health & wellness benefits
A collaborative, design-focused work environment
Opportunities for growth with an in a stable and growing company
$22k-46k yearly est. 60d+ ago
Early Learning Assistant Teacher (11:30am-4:30pm)
YMCA of East Tennessee 4.0
Office manager job in Knoxville, TN
Part-time Description
The Early Learning Assistant Teacher is responsible for ensuring the care, safety, and well-being of all children in the group and is expected to provide child development knowledge and leadership. The Early Learning Assistant Teacher must plan and implement a developmentally appropriate program geared to pre-school children and be able to demonstrate, verbally and by role modeling, a sound knowledge of good teaching practices. Must have a thorough knowledge of center philosophy; policies, TDHS licensing, TNELDS, ITERS/ECERS criteria, and the ability to positively communicate them to co-workers, parents, and community. In addition, every position in the YMCA of East Tennessee is responsible for upholding the Judeo-Christian principles that are central to our mission by modeling behaviors that exemplify the Y's core values - caring, honesty, respect and responsibility.
CORE FUNCTIONS:
1. Assures compliance with state and local regulations in areas of, but not limited to; DHS and Y adult to child ratio, supervision of enrolled children, and all documents needed for inspection; ensures site is consistent with Y, DHS, STARS procedures.
2. Must have a thorough knowledge of center philosophy; policies, TDHS licensing, TNELDS, ITERS/ECERS criteria, and the ability to positively communicate them to co-workers, parents, and community.
3. Helps plan and implement curriculum and program activities that is culturally relevant, developmentally appropriate and consistent with state regulations, accreditation standards, and the goals and values of Y.
4. Assist in the daily cleaning and maintenance of equipment, supplies and child care facility.
5. Attends staff meetings and trainings as directed by the Y and Department of Human Services.
6. Follows Y policies and procedures, including those related to medical and disciplinary situations, child abuse prevention and emergencies.
7. Maintains positive relationships with parents and other staff. Models relationship-building skills (including Listen First) in all interactions.
8. Follows all Y policies, rules, regulations and procedures, including emergency and safety procedures. Completes incident and accident reports as necessary.
9. Other duties may be assigned.
Requirements
SUPERVISORY RESPONSIBILITIES:
There are no supervisory responsibilities.
QUALIFICATIONS:
Individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required.
EDUCATION and/or EXPERIENCE:
Must be 18 years of age and have a High School Diploma or GED. One year or more of college preferred. Previous experience working with children preferably in a day camp setting. Previous experience with diverse populations preferred. Be able to meet state requirements.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or scheduled form.
WORK ENVIRONMENT:
While performing the duties of this job, the employee is regularly exposed to outdoor weather. The noise level in the work environment is usually moderate.
MATHEMATICAL SKILLS:
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform operations using units of American money and weight measurement, volume and distance.
PHYSICAL DEMANDS:
Frequently required to talk or hear. Occasionally required to stand, walk, sit and use hands and fingers. Employee may occasionally be required to lift 50 pounds. Vision abilities required by this job include close, distance, color and peripheral vision, depth perception, and ability to adjust focus. Ability to plan, lead and participate in a range of activities in a variety of outdoor/indoor settings.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of children or employees of the organization.
DIVERSITY, EQUALITY, INCLUSION, AND BELONGING:
The YMCA of East Tennessee is an equal opportunity employment employer. We do not discriminate against, and welcome all ages, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
CERTIFICATES, LICENSES, COURSES:
Required DHS Training Courses; required to complete before starting work, provided by the Y.
CPR/First Aid; required to complete and receive certification within 60 days of hire, provided by the Y.
New Employee Orientation; required to complete prior to starting work. Provided by the Y.
Additional training, licenses, and courses may be required throughout employment.
The YMCA of East Tennessee is an equal opportunity employment employer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Salary Description 13.50-16.00
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.
Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a Guest Relations Manager for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Guest Relations Manager will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
The Guest Relations Manager, represents senior resort leadership including the General Manager while acting in the capacity of Manager on Duty and supporting all second shift property operations, ensuring that the highest levels of hospitality and service are provided. The Guest Relations Manager resolves and reports escalated guest concerns or property incidents. By being highly visible, proactive and familiar with all resort operations, the Guest Relations Manager is responsible for monitoring appropriate staffing levels, service delivery, Host and property appearance, and safety and security concerns. Furthermore, this role acts as property guest satisfaction (NPS) Champion focusing on understanding drivers of guest satisfaction, educating Hosts and supporting resort-wide continuous improvement efforts resulting in improved guest satisfaction, value, and repeat visitation.
Summary of Essential Functions & Responsibilities
* Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the resort
* Assists with the development and implementation of property-wide strategies that deliver products and services to meet or exceed the needs and expectations of resort guests with emphasis on growing guest satisfaction, repeat visitation and overall Net Promoter scores
* Interacts with guests on a regular basis throughout the resort to obtain feedback on quality of product, service levels and overall satisfaction. Educates the team and emphasizes drivers of guest satisfaction and dissatisfaction during facilitated staff and daily stand-up meetings
* Serves as a leader and role model for guest relations and in displaying outstanding hospitality, problem-ownership, problem-solving and problem-resolution skills
* Ensures a positive, engaging, and empowering work environment for all Hosts, and high levels of Host engagement and job satisfaction. Promotes continuous improvement
* Observes service behaviors, to make sure Hosts understand and demonstrate customer service expectations. Provides feedback and coaching to Hosts
* Cross-trained in rooms and non-rooms departments and capable of assisting where needed
* Provides immediate assistance to guests as necessary, resolves problems/complaints to satisfaction of guest, communicates actions to appropriate departments and/or leadership and follows up as required
* Intervenes in any guest/Host situation as needed to insure the integrity of Dollywood Parks & Resorts and resort is maintained, guest satisfaction is achieved, and Host well-being is preserved
* Conducts regular inspection tours of the entire resort, including guest rooms, front and back of house areas for appearance, condition and cleanliness, safety, staffing, security, and maintenance. Ensures compliance with all Dollywood policies, standards and procedures
* Monitors guest feedback from all sources and, in collaboration with the marketing team, responds to social media posts, emails, etc. as required. Communicates feedback to respective departments
* Celebrates successes and publicly recognizes the contributions of team members
* Understands, complies with and able to implement safety and security policies and procedures, including property emergency protocols and procedures. Communicates risks and potential hazards
* On-boards/trains new members to the Manager on Duty Rotation. Facilitates annual MOD refresher training
* Acts as Lobby Ambassador during peak arrival times
* Establishes and distributes monthly MOD schedule to all departments
Management reserves the right to change and/or add to these duties at any time.
Education and Experience Required
* High school diploma or equivalent
* Post-secondary education in Hospitality, Hotel Management, Tourism, or Business preferred
* A minimum of 2 years progressive supervisory experience within the Rooms Division, Food & Beverage or Safety/Security of a hotel preferred
* Requires a knowledge of hotel/resort operations with specific focus in rooms operations
* Intermediate computer skills including working knowledge of Microsoft applications
* Must successfully pass a background check, drug test and obtain a TN driver's license
* College degree Preferred. Degree in Business or Hospitality preferred
* Extensive practical experience would be considered in lieu of educational degrees
* Strong reading, writing, speaking, and presentation skills
* A working, hands on knowledge of PMS and POS Systems. HotSOS, Micros (POS), and Opera (PMS) preferred
Knowledge, Skills, and Abilities
* Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
* Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
* Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
* Must be self-motivated and disciplined
* Must be able to prioritize and complete work assignments on a timely basis
* Must maintain strict confidentiality and judgment regarding privileged information
* Must be committed to continuous improvement
* Must have professional appearance with good personal hygiene
* Must promote and support a "team" work environment by cooperating and helping co-workers
* Must be able to be productive in a fast-paced environment
* Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
* Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
* Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
* Able to comprehend instructions and retain information
* Able to perform duties consistent with creating a safe and secure environment for hosts and guests
* Able to be flexible to handle frequent changes in priorities
* Able to add, subtract, multiply and divide with accuracy
* Able to communicate effectively using standard English grammar and punctuation
* Able to tolerate various temperatures while working outdoors
* Exhibits objectivity and openness to other's views; gives and welcomes feedback; puts success of teams above own interests; inspires trust of others.
* Must operate with tenacity, be productive under pressure, be "hands-on" when needed, and demonstrate work-life balance that models long-term success
to meet the physical demands of the job
Physical and Cognitive Requirements
* Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company's safety guidelines for safe lifting
* Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
* Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
* Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
* Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.
Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a Guest Relations Manager for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Guest Relations Manager will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
The Guest Relations Manager, represents senior resort leadership including the General Manager while acting in the capacity of Manager on Duty and supporting all second shift property operations, ensuring that the highest levels of hospitality and service are provided. The Guest Relations Manager resolves and reports escalated guest concerns or property incidents. By being highly visible, proactive and familiar with all resort operations, the Guest Relations Manager is responsible for monitoring appropriate staffing levels, service delivery, Host and property appearance, and safety and security concerns. Furthermore, this role acts as property guest satisfaction (NPS) Champion focusing on understanding drivers of guest satisfaction, educating Hosts and supporting resort-wide continuous improvement efforts resulting in improved guest satisfaction, value, and repeat visitation.
Summary of Essential Functions & Responsibilities
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the resort
Assists with the development and implementation of property-wide strategies that deliver products and services to meet or exceed the needs and expectations of resort guests with emphasis on growing guest satisfaction, repeat visitation and overall Net Promoter scores
Interacts with guests on a regular basis throughout the resort to obtain feedback on quality of product, service levels and overall satisfaction. Educates the team and emphasizes drivers of guest satisfaction and dissatisfaction during facilitated staff and daily stand-up meetings
Serves as a leader and role model for guest relations and in displaying outstanding hospitality, problem-ownership, problem-solving and problem-resolution skills
Ensures a positive, engaging, and empowering work environment for all Hosts, and high levels of Host engagement and job satisfaction. Promotes continuous improvement
Observes service behaviors, to make sure Hosts understand and demonstrate customer service expectations. Provides feedback and coaching to Hosts
Cross-trained in rooms and non-rooms departments and capable of assisting where needed
Provides immediate assistance to guests as necessary, resolves problems/complaints to satisfaction of guest, communicates actions to appropriate departments and/or leadership and follows up as required
Intervenes in any guest/Host situation as needed to insure the integrity of Dollywood Parks & Resorts and resort is maintained, guest satisfaction is achieved, and Host well-being is preserved
Conducts regular inspection tours of the entire resort, including guest rooms, front and back of house areas for appearance, condition and cleanliness, safety, staffing, security, and maintenance. Ensures compliance with all Dollywood policies, standards and procedures
Monitors guest feedback from all sources and, in collaboration with the marketing team, responds to social media posts, emails, etc. as required. Communicates feedback to respective departments
Celebrates successes and publicly recognizes the contributions of team members
Understands, complies with and able to implement safety and security policies and procedures, including property emergency protocols and procedures. Communicates risks and potential hazards
On-boards/trains new members to the Manager on Duty Rotation. Facilitates annual MOD refresher training
Acts as Lobby Ambassador during peak arrival times
Establishes and distributes monthly MOD schedule to all departments
Management reserves the right to change and/or add to these duties at any time.
Education and Experience Required
High school diploma or equivalent
Post-secondary education in Hospitality, Hotel Management, Tourism, or Business preferred
A minimum of 2 years progressive supervisory experience within the Rooms Division, Food & Beverage or Safety/Security of a hotel preferred
Requires a knowledge of hotel/resort operations with specific focus in rooms operations
Intermediate computer skills including working knowledge of Microsoft applications
Must successfully pass a background check, drug test and obtain a TN driver's license
College degree Preferred. Degree in Business or Hospitality preferred
Extensive practical experience would be considered in lieu of educational degrees
Strong reading, writing, speaking, and presentation skills
A working, hands on knowledge of PMS and POS Systems. HotSOS, Micros (POS), and Opera (PMS) preferred
Knowledge, Skills, and Abilities
Must display and live out
Lead with Love
qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be able to be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively using standard English grammar and punctuation
Able to tolerate various temperatures while working outdoors
Exhibits objectivity and openness to other's views; gives and welcomes feedback; puts success of teams above own interests; inspires trust of others.
Must operate with tenacity, be productive under pressure, be “hands-on” when needed, and demonstrate work-life balance that models long-term success
to meet the physical demands of the job
Physical and Cognitive Requirements
Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company's safety guidelines for safe lifting
Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
$41k-62k yearly est. 55d ago
Office Supervisor
University Physicians' Association 3.4
Office manager job in Knoxville, TN
Job DescriptionDescription:
Lead with Purpose at Cole Neuroscience Center!
University Physicians' Association, Inc. is seeking an experienced Office Supervisor to join our team at The Cole Center for Parkinson's & Movement Disorders at Northshore, a leading specialty practice dedicated to exceptional patient care. This is an exciting opportunity for a motivated professional to oversee daily operations, support a talented team, and ensure a smooth, patient-focused experience.
Location: Knoxville, TN • Cole Neuroscience Center at Northshore
Schedule: Full-Time | Monday - Friday
Why You'll Love This Role
Impactful Leadership: Play a key role in shaping clinic operations and driving quality care.
Collaborative Environment: Work closely with providers, staff, and administrators in a supportive setting.
Competitive Benefits: Comprehensive package including health, dental, vision, PTO, and 401(k) with company match.
What You'll Do
Oversee daily clinic flow to ensure efficiency and patient satisfaction.
Manage staff schedules, weekly payroll, and performance reviews.
Develop and implement office policies in alignment with hospital standards.
Coordinate financial performance, including reimbursements and operating costs.
Partner with billing teams to ensure accurate charge capture and reimbursement.
Serve as the liaison between providers, staff, vendors, and hospital departments.
Monitor quality measures and implement process improvements.
Handle credentialing and compliance requirements.
Resolve customer satisfaction concerns promptly and professionally.
Other duties as assigned by Practice Administrator
Ready to take the next step in your healthcare leadership career? Apply today and join a team that values excellence, collaboration, and patient-centered care!
Requirements:
What We're Looking For
Minimum 3 years of physician officemanagement experience in a healthcare setting.
Strong leadership, organizational, and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Knowledge of billing processes, scheduling, and healthcare compliance.
Ready to take the next step in your healthcare leadership career? Apply today and join a team that values excellence, collaboration, and patient-centered care!
$31k-45k yearly est. 16d ago
Office Administrator
Southern Moving Dba Colleg
Office manager job in Knoxville, TN
Role Description
At College HUNKS Hauling Junk & Moving, our success depends on our people living our core values every day: Building Leaders; Listen, Fulfill, and Delight; Create a Fun, Enthusiastic Team Environment; and Always Branding. An office administrator is a supportive force for each core value. The ideal HUNK or HUNK
ette
is a flexible problem solver with superb communication skills and a detail-oriented mindset. Multitasking and the ability to deftly handle the unexpected are essential qualities to bring to the position. The ideal candidate will be competent in prioritizing and working with little supervision. They will be self-motivated and trustworthy. They must be a
HUNK (Honest, Uniformed, Nice, Knowledgeable service).
This role also has sales and commission opportunities for the super motivated candidate.
Objectives of this Role
100% client amazement
Support of Operations Management, including Owners, General Manager, and Operations Managers
Effective communication with clients, potential clients and HUNKS
Assist with facilities management
Duties include but are not limited to:
Warmly greet visitors and clients to our facility
Communicate with clients to confirm their appointments
Communicate with potential clients
Follow up with clients regarding claims
Keep stock of office supplies and advising when supplies are low
Manage agendas/travel arrangements/appointments etc. for managementManage phone calls and correspondence (e-mail, letters, packages etc.)
Create and update records and databases with personnel, financial and other data
Assist colleagues whenever necessary
Prepare correspondence, documentation, or presentation materials
Organize special functions and social events
Skills and Qualifications
Highly organized multitasker who works well in a fast-paced environment
Willingness to learn and to grow with the company
Outstanding communication and interpersonal abilities
Strong time-management skills and multitasking ability
Excellent organizational and leadership skills
Familiarity with officemanagement procedures and basic accounting principles
Prior experience handling administrative responsibilities or related field
Sales or customer service experience is preferred
Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
High school diploma or equivalent; associate's or bachelor's degree in business, administration, or related field preferred
Office administrator
Role Description
At College HUNKS Hauling Junk & Moving, our success depends on our people living our core values every day: Building Leaders; Listen, Fulfill, and Delight; Create a Fun, Enthusiastic Team Environment; and Always Branding. An office administrator is a supportive force for each core value. The ideal HUNK or HUNK
ette
is a flexible problem solver with superb communication skills and a detail-oriented mindset. Multitasking and the ability to deftly handle the unexpected are essential qualities to bring to the position. The ideal candidate will be competent in prioritizing and working with little supervision. They will be self-motivated and trustworthy. They must be a
HUNK (Honest, Uniformed, Nice, Knowledgeable service).
This role also has sales and commission opportunities for the super motivated candidate.
Objectives of this Role
100% client amazement
Support of Operations Management, including Owners, General Manager, and Operations Managers
Effective communication with clients, potential clients and HUNKS
Assist with facilities management
Duties include but are not limited to:
Warmly greet visitors and clients to our facility
Communicate with clients to confirm their appointments
Communicate with potential clients
Follow up with clients regarding claims
Keep stock of office supplies and advising when supplies are low
Manage agendas/travel arrangements/appointments etc. for managementManage phone calls and correspondence (e-mail, letters, packages etc.)
Create and update records and databases with personnel, financial and other data
Assist colleagues whenever necessary
Prepare correspondence, documentation, or presentation materials
Organize special functions and social events
Skills and Qualifications
Highly organized multitasker who works well in a fast-paced environment
Willingness to learn and to grow with the company
Outstanding communication and interpersonal abilities
Strong time-management skills and multitasking ability
Excellent organizational and leadership skills
Familiarity with officemanagement procedures and basic accounting principles
Prior experience handling administrative responsibilities or related field
Sales or customer service experience is preferred
Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
High school diploma or equivalent; associate's or bachelor's degree in business, administration, or related field preferred
Location is: 1400 N. 6th Ave. Ste. D8 Knoxville, TN 37917
Compensation: $11-$15/hour
Employment Opportunities With College HUNKS
As Seen on ABC's Shark Tank, HGTV's House Hunters, Blue Collar Millionaires and more...
With 90 franchise locations across the U.S., College Hunks Hauling Junk and Moving is the largest and fastest growing junk removal and moving franchise opportunity. In 2015 CHHJM was named one of the fastest growing companies College Hunks World Headquarters is located in Tampa, FL. CHHJM Headquarters operations provides franchise support to their franchise owners across the country and operates a World Class Sales and Loyalty Center. Recognized as one of the Top Places to Work, and known for its unique and fun company culture, CHHJM is an ideal place to flourish and grow as a professional.
COMPANY MISSION:
To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).
Southern Moving LLC dba Colleg is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to College Hunks Hauling Junk Corporate.
$11-15 hourly Auto-Apply 60d+ ago
Customer Experience Champion (Alcoa, PT)
Harper Auto Wash
Office manager job in Alcoa, TN
The Customer Experience Champions are the face of Harper Auto Wash and play a crucial role in creating great customer experiences. Success requires a genuine passion for customer service, cheerfulness, and authenticity. More than just recruiting 'car cleaners', Harper Auto Wash is building an enthusiastic, high-energy, customer experience obsessed team. This team also happens to clean cars!
If creating incredible customer experiences in a modern, high-energy, good-vibes, car wash facility intrigues you, please apply! We are a growing company with a variety of exciting career paths!
>> Customer Experience Champions typically become all-stars in 1 of 3 distinct roles:
Sales! (explaining the value of unlimited memberships to customers at the paystations)
Wash Tunnel! (carefully guiding vehicles into the wash tunnel)
Interior Cleaning! (working with a team to clean windows, vacuum, apply tire shine, etc.)
Most Customer Experience Champions become all-stars in all 3 roles!
This part-time position is located at the Parkside Harper Auto Wash paying $14 per hour plus tips!
Requirements Customer Service & Professionalism
Provide friendly and enthusiastic customer service at all times.
Act as the face of Harper Auto Wash by warmly greeting every customer with a smile.
Communicate clearly using eye contact and exaggerated hand gestures when guiding customers.
Assist customers by explaining procedures and answering questions professionally.
Vehicle Handling & Safety
Correctly prep vehicles by performing visual inspections and ensuring all safety precautions are met.
Safely guide vehicles into the wash tunnel, ensuring proper placement on the conveyor belt.
Confirm that customers place their vehicle in Neutral before entering the wash.
Inspect truck beds and roof racks for loose items or safety concerns.
Conduct a brief high-pressure spray on before vehicles enter the wash.
Interior Cleaning Responsibilities
Work efficiently as part of a team-based cleaning process.
Perform interior window cleaning, dashboard wiping, vacuuming, and tire shining according to standard procedures.
Follow time management guidelines, ensuring vehicles are cleaned efficiently within set timeframes.
General Duties & Physical Requirements
Assist with regular cleaning and maintenance of equipment and the work environment.
Follow all company procedures and policies, ensuring a consistent and high-quality customer experience.
Lift at least 20 lbs as needed for job duties.
Be able to stand on your feet for long periods of time and work efficiently in a fast-paced setting.
Work in all weather conditions (heat, cold, etc.).
Eligibility Requirements
Driver's License
Pass drug screening as required by company policy
About Us: The Harper name has been synonymous with quality since 1981, when Tom Harper opened the Porsche, Audi, and Jaguar dealerships in Knoxville. Since then, Harper has expanded to seven dealerships, thirteen franchises, and one certified collision center each catering to a different type of driver but providing the same level of excellence in sales and service. The Harper family of dealerships has always made customer satisfaction its primary objective. This is evidenced by our top-notch staff, beautiful state-of-the-art facilities and multiple awards for both sales and service. Harper...Where the drive is always world class.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
How much does an office manager earn in Knoxville, TN?
The average office manager in Knoxville, TN earns between $24,000 and $54,000 annually. This compares to the national average office manager range of $30,000 to $62,000.
Average office manager salary in Knoxville, TN
$36,000
What are the biggest employers of Office Managers in Knoxville, TN?
The biggest employers of Office Managers in Knoxville, TN are: