Program Management Office Manager
Office Manager Job In Knoxville, TN
The Manager, PMO will be responsible for establishing, managing, and optimizing the Project Management Office in the IT Department. This role involves developing project management methodologies, standards, and tools to support project teams and ensure project success. The ideal candidate will have strong leadership skills, extensive experience in project management, and the ability to drive continuous improvement within the PMO.
Essential Duties and Responsibilities:
•Establish and maintain the Project Management Office (PMO), defining project management processes, standards, and governance
•Lead and manage the PMO team, providing guidance, support, and development opportunities.
Develop and implement project management methodologies, tools, and templates to standardize project delivery
•Ensure alignment of projects with business objectives, providing strategic direction and prioritization
•Monitor and report on project performance, including scope, schedule, budget, and quality metrics.
•Facilitate project reviews and audits to ensure adherence to project management best practices
•Identify and mitigate project risks, resolving issues and implementing corrective actions as needed.
•Collaborate with senior leadership and stakeholders to define project goals, scope, and deliverables
•Provide training and support to project managers and team members, promoting a culture of continuous improvement
•Oversee resource allocation and capacity planning to optimize project delivery
•Drive the adoption of Agile, Waterfall, or hybrid project management methodologies as appropriate
•Ensure effective communication and stakeholder engagement throughout the project lifecycle
•Stay up-to-date with industry trends and best practices in project management
Supervisory Responsibilities:
This position has supervisory responsibility
Qualifications:
•Bachelor's degree in Project Management, Business Administration, or a related field
•Proven experience as a PMO Manager or in a similar project management leadership role
•Strong understanding of project management methodologies, tools, and best practices
•Project Management Professional (PMP) certification or equivalent is preferred
•Experience with Agile and Waterfall project management methodologies
•Excellent leadership, communication, and interpersonal skills
•Strong analytical and problem-solving abilities
•Proficiency in project management software and tools (e.g., Microsoft Project, JIRA, Confluence, Monday, Microsoft Excel)
•Ability to manage multiple projects and priorities in a fast-paced environment
Certificates, Licenses, Registrations:
•Certification in Agile methodologies (e.g., Certified Scrum Master)
•Knowledge of portfolio management and strategic planning
•Project Management Professional (PMP) certification or equivalent is preferred
Preferred Skills:
•Certification in Agile methodologies (e.g., Certified Scrum Master)
•Knowledge of portfolio management and strategic planning
•Project Management Professional (PMP) certification or equivalent is preferred
Language Ability:
Must have good reading, writing, and speaking skills to effectively communicate with managers, and co-workers.
Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole
numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to develop and interpret charts.
Reasoning Ability:
Perform under pressure and/or opposition at times relying on your own independent judgment and knowledge to decide the best directions and solutions. While representing the company, the marketing coordinator will be required to determine answers to questions and situations which may be socially or politically volatile. Execution and communication of such solutions are often in the public eye.
Computer Skills:
Demonstrate advanced skills with Microsoft Office Suite including, but not limited to Word, PPT, Excel, and Project.
Front Desk Supervisor
Office Manager Job In Knoxville, TN
The Job
The Hyatt Place Knoxville/Downtown is seeking a Front Desk Supervisor to assist in leading our Front Office Team! The Front Desk Supervisor is responsible for driving guest satisfaction scores (GSS), the training/development of Front Desk Agents, and cultivating an environment of teamwork and dedication to providing memorable experiences.
The Front Desk Supervisor reports directly to our Front Desk Manager, and this position is intended to be a feeder role that will transition into Front Desk Manager in March of 2025.
About Us
The Hyatt Place Knoxville is a top-rated downtown hotel, dedicated to providing elevated experiences for our guests, visitors, and locals alike. With our in-house Starbucks, the Five Thirty Lounge rooftop bar, 3,500+ sq. ft. of indoor meeting space, and neighbors like the Tennessee Theater and Market Square, the Hyatt serves as a vibrant hub for individuals and groups to come together, fostering connections and creating lasting memories!
The Hyatt Place Knoxville/Downtown is managed by White Lodging, an industry leading hospitality management company that brings the virtue of hospitality to life! White Lodging is a family-owned, multi-brand, multi-segment developer, owner and operator of premium brand, market-leading hotels, scratch-made restaurants, and award-winning rooftops in high-growth urban markets. We are one of the country's largest privately held hospitality companies focused exclusively on urban, experiential, lifestyle brands.
Talent Development: As a company that highly values the ongoing development of our associates, we have the tools to help you further master your craft and build a thriving career surrounded by associates that help you be your best self! This Front Desk Supervisor role will transition into our Front Desk Manager role, ensuring high growth potential from the time of hire.
Your Responsibilities
Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations
Know and live the mission and the White Lodging and Hyatt brand basics
Supervise the Front Desk staff, monitoring performance and providing support
Assist in the ongoing training and development of all Front Desk Agents
Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios and emergency procedures
Effectively operate the hotel computer system upon certification and maintain a knowledge of the hotel reservation system
Other duties as assigned
Perks of Working with Us
Full-time associates are eligible for Medical, Dental, and Vision coverage from the date of hire
Vacation and PTO
401k with Company Match
Early Pay Day Option
Free and Discounted Rooms, F&B, and Travel Experiences
Elective Benefits: Company Paid Life Insurance Policy, Parental/Maternity Leave, Short and Long Term Disability, AD&D Policy, HSA/FSA
Employee Assistance Program: Free Counseling, Legal, and Financial Services
What You Need
Hospitality Management degree/major, or similar discipline, preferred
Open scheduling availability preferred
Desire to grow career in hospitality industry
Excellent written and verbal communication skills
Office Manager
Office Manager Job In Knoxville, TN
**Pay: $22.00-24.00 Per Hour** Behavioral Health Group (BHG) is the largest network of Joint Commission-accredited treatment centers and the leading provider of opioid addiction treatment services. We are dedicated to helping individuals overcome substance use disorders. With over 115 locations in 24 states, our team of more than 1,900 employees serves over 42,000 patients.
**Job Summary**
The Office Manager oversees the administrative support department and daily operations of the treatment center under the Program Director's guidance. Responsibilities include supervising the administrative support team, maintaining accurate patient and petty cash records, and potentially supervising Facility Maintenance and Security Guard positions.
**Responsibilities**
* Supervise administrative support team.
* Validate patient identification and monetary status.
* Collect and account for patient payments.
* Prepare bank deposits and run errands.
* Assist patients with insurance forms.
* Perform daily accounting duties using computer programs.
* Interview, train, and evaluate administrative team members.
* Provide input on hiring and personnel decisions.
* Complete and submit weekly reports.
* Maintain patient fee collection and financial records.
* Manage office supplies and reception duties.
* Assist with patient intake and discharge processes.
* Maintain patient charts and compliance tracking.
* Schedule patient appointments with medical staff.
* Develop and manage work schedules.
* Participate in staff meetings and training programs.
* Ensure compliance with regulatory and accrediting standards.
* Engage in outreach activities and maintain confidentiality.
**Minimum Requirements**
* High school diploma or equivalent.
* Three years of general office experience or one year as an office manager.
* Valid driver's license.
* Strong leadership, communication, and customer service skills.
* Basic accounting and data entry proficiency.
* Knowledge of confidentiality and information release protocols.
* Ability to work independently, under pressure, and manage multiple tasks.
**Physical Requirements and Working Conditions**
* Communicate effectively by phone or in person.
* Vision adequate to read correspondence and computer screens.
* Prolonged sitting, some bending, stooping, and stretching.
* Manual dexterity for operating office equipment.
* Variable workload and periodic high stress.
* Standard medical office environment.
* Interaction with patients with various health and legal issues.
* Extended keyboarding periods.
Join BHG, where your career flourishes in an environment built on teamwork and compassion. At BHG, we're not just a team; we're a family dedicated to patient well-being and professional growth. Here's why you should be part of our journey:
**Work-Life Balance**: Enjoy generous paid time off for vacation, holidays, and personal needs. Benefit from flexible schedules with early in/early out hours, no nights, and no Sundays, ensuring you have time for self-care and personal commitments.
**Investment in Your Growth:** BHG prioritizes your development through role-based training and advancement opportunities. Grow with us as we nurture your career path.
**Comprehensive Benefits:** Choose from three robust benefits programs, including health, life, vision, and dental insurance. Enjoy our tuition reimbursement program and competitive 401K match, along with medical, dental, vision care, life insurance, disability coverage, and vacation time.
**Recognition and Rewards:** Experience competitive pay, quarterly bonuses, and incentives for completing certifications or licenses.
**Employee Perks:** Access exclusive discounts on various services and entertainment options. Take advantage of our Employee Assistance Program and self-care series.
At BHG, we thrive on the greatness of our people. Join us and become part of a community that values excellence, integrity, and making a real difference in the lives of others.
BHG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
**Qualifications**
**Skills**
**Behaviors**
**:** **Motivations**
**:** **Education**
**Experience**
**Licenses & Certifications**
Business Manager (West Town Mall R203)
Office Manager Job In Knoxville, TN
As a Business Manager, you work with business professionals and entrepreneurs to discover and create innovative solutions that can help their companies succeed. As a member of the leadership team, you hire, coach, and develop the Business Team as well as educate other personnel about our unique business services.
You generate new leads and build relationships, connecting over the phone or through in-store workshops and events.
You discover customer needs through consultations, and use your sharp communication skills to prepare and present proposals.
And you leverage relationships with internal Apple groups and other partners to develop business and generate additional revenue, while tracking your success with various metrics.
By engaging customers to think about the possibilities of Apple technology in their businesses, you help build success - not only for Apple, but for our customers as well.
Apple is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Customer Engagement Manager
Office Manager Job In Knoxville, TN
Ever heard of a PTAC? No? You actually see them all the time. But don't worry, you're not alone. A “PTAC,” or Packaged Terminal Air Conditioner, is the in-wall AC unit you most commonly see below the window in your hotel room. At RoomOne Solutions, we sell new and refurbished PTACs; manage the removal and installation of PTACs in the field; and refurbish used PTAC units to extend their useful life.
Our core customer market is hoteliers - ranging from the world's largest brands to independent “mom and pop” small-business owners. Additionally, we also support residential homeowners, as well as customers in managed care, multi-family housing, and dormitories.
The thing that makes us a little different is that we spend a lot of our time focused on refurbished PTACs. We obtain used PTACs from the field, refurbish them using Lean Manufacturing techniques and processes, and then sell them via online, call center, and enterprise channels. We do this at scale, with the mission of providing the lowest cost of conditioned air to the PTAC market.
About This Role
We are looking for a highly motivated and results-driven Customer Engagement Manager to lead our team of customer engagement and sales support agents. This role is pivotal in driving our sales initiatives and building strong customer relationships. As a key player in our organization, you will be responsible for developing effective sales pitches, creating and implementing SOPs for outbound customer engagement, maximizing inbound conversion, and leading our efforts at trade shows and events.
The ideal candidate will be customer-obsessed, detail-oriented, and a motivational leader with a strong focus on sales performance. This is an exciting opportunity to shape our customer engagement strategy, drive high growth, and inspire our team to achieve outstanding results.
Key Responsibilities:
Leadership & Team Management:
Lead and motivate a team of customer engagement and sales support agents, setting clear goals and expectations.
Provide coaching and mentorship to enhance team performance and ensure alignment with sales objectives.
Foster a positive and high-energy work environment that encourages teamwork and professional growth.
Sales Strategy Development:
Develop compelling sales pitches and create SOPs for outbound customer engagement and sales processes.
Collaborate with the sales team to identify opportunities, refine sales strategies, and improve customer outreach methods.
Develop and explore innovative sales strategies, including new channels and sales methods to generate more demand and drive growth.
Continuously evaluate and optimize sales tactics and channels to enhance effectiveness and reach.
Customer Relationship Building:
Build and maintain strong relationships with customers through proactive engagement and personalized interactions.
Drive stickiness to the company brand and drive higher customer LTV through increased participation
Re-engage old customers through proactive outreach.
Sales & Engagement Execution:
Oversee the execution of sales and customer engagement initiatives, ensuring effective implementation and tracking of results.
Analyze customer feedback and sales performance data to identify trends, opportunities, and areas for improvement.
Event Management:
Attend trade shows, events, and industry conferences to represent the company, build customer connections, and generate leads.
Develop event strategies and materials that effectively communicate our brand and value propositions.
Customer-Centric Approach:
Demonstrate a deep understanding of customer needs and pain points, and advocate for solutions that deliver exceptional value.
Continuously seek ways to enhance the customer experience and address any issues or concerns promptly.
Skills & Qualifications:
Experience: 5+ years of experience in a customer and sales-focused role, with a proven track record of leading teams and driving customer engagement.
Sales & Demand Generation:
Strong ability to develop and execute sales strategies and pitches.
Proven experience in leading and motivating teams to achieve sales targets.
Customer-Centric Mindset:
Deep commitment to understanding and addressing customer needs and building lasting relationships.
Exceptional attention to detail and a focus on delivering high-quality customer interactions.
Motivational Leadership:
Demonstrated ability to inspire and lead a team with enthusiasm and a results-oriented approach.
Travel Requirement:
This role will require between 20%-40% travel to trade shows and events.
Business Office Director
Office Manager Job In Knoxville, TN
We create communities where employees thrive in their work, helping our residents thrive in their homes.
We strive to enhance the lives and exceed the expectations of those we serve every day. To do this, we cultivate the diverse talents of our team members in order to achieve something together that they could not do alone.
Atria Senior Living's family of brands has immediate openings for individuals looking for a career with competitive pay and outstanding benefits, including:
Paid holidays and PTO
Community employees may receive annual anniversary rewards dependent on classification
Benefits package also includes Health, Dental, Vision, and Life Insurance
Retirement Savings Plan / 401(k) employer match
Tuition reimbursement (U.S Based Communities)
*Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location
As a valued team member at Atria, you'll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!
Responsibilities
The Community Business Director (CBD) is responsible for managing and supervising the business office functions at the community. This position serves as the community's primary resource for handling and managing questions/inquiries from residents and their families as well as from our own employees related to, among other things, cash receipts, billing, vendor payments, expenses, payroll and benefits. The CBD also coordinates and assists with maintaining accurate employee payroll and benefits data and is expected to be able to explain and instruct employees regarding benefit options.
Maintains and oversees specific processes for the collection and maintenance of resident data, which includes resident statement accuracy, review of resident agings, confirming level of care to billing accuracy, and resident demographic information.
Responsibly manages and supervises all front desk/clerical personnel including scheduling, assignment, direction, performance review (including input on pay adjustments), hiring and discipline consistent with company policy.
Assists the Executive Director with managing the community's operation by utilizing independent judgment and discretion to review and advise on billing issues, expenditures and budgetary matters for the community.
Manages and directs all accounts receivable, to include pursuit and follow-up of unpaid balances.
Ensures correct coding of the community's accounts payable and accrues expenses as needed.
Directs collection of on-site employee data related to, among other things, demographics, payroll, employee benefits and employee leave administration. Ensures employee files are maintained in accordance with Atria's policies and procedures as well as federal, state, and local regulations.
Primary community responsibility for assistance with month-end close process. This would include, among other things, accrual preparation and analysis of general ledger/monthly operating statements. Works with Executive Director to fully understand operating results and trends.
Diligently works toward the completion of special projects, request, and assignments as appropriate.
Serves as the community's “manager-on-duty” on a regular basis.
Assists in sales process by conducting inquiry tours as necessary.
May drive company vehicle from community to social and other various destinations (only if required by community).
May perform other duties as needed and/or assigned.
Qualifications
Associate or bachelor's degree in Accounting, Business, Finance or a related field and two (2) years of experience with business office functions; or an equivalent combination of education and experience.
Three (3) to five (5) years in business office management, finance or accounting preferred.
Working knowledge of general accounting, billing and collections and expense management practices.
Working knowledge of federal and state employment laws.
Able to clearly present information through the spoken word. Can accurately communicate, providing the necessary level of detail even under stressful or demanding conditions. Ensures a positive attitude and team orientation is exhibited in verbal and non-verbal communication.
Past history of solid performance management skills, including the ability to communicate performance expectations, document performance conversations, coach and document performance issues and complete performance management expectations as guided by the Company.
Able to perform budget analysis and variance reporting.
Proficient in using Microsoft Office and ability to operate standard office equipment.
SERVPRO Office Manager
Office Manager Job In Knoxville, TN
Office - Knoxville, Tennessee Join SERVPRO Team Cuthbertson as an Office Manager, where you'll be at the heart of our operations, leading a team and ensuring smooth office processes and effective project management. In this role, you will collaborate closely with key stakeholders to ensure seamless project execution, achieve financial objectives, and maintain high levels of customer satisfaction. You'll lead and develop our office team, manage a wide range of responsibilities including recruitment, training, performance management, and project coordination.
We are seeking an organized and detail-oriented professional who excels in communication and problem-solving. If you are passionate about fostering a productive work environment and driving team success, this is the ideal opportunity for you.
Key Responsibilities
* Responsible for clear and efficient project communication with the customer and project stakeholders
* Daily project(s) oversight to include monitoring status, audit, and work-in-progress
* Work closely with Estimators and Restoration Managers to ensure thorough and accurate project documentation from beginning to end to help ensure financial success
* Assist in hiring office personnel and ensure employment best practices and compliance
* Manage the training and development plans for office team
* Oversee performance management for office team
* Collaborate and assist with other departments, as needed
* Assist in preparing scope of work documents
* Estimate project costs
* Prepare project reports
* Monitor customer satisfaction
* Review and submit all vendor & subcontractor invoices, paperwork & certificates to Accounts Payable Dept.
* Deliver financial reporting as needed
* Verify and analyze franchise performance reports
Qualifications
* Proven office management experience or in a related field, with at least 1 year in a supervisory or management role and 3 years in customer service or office-related work.
* High school diploma/GED required; Associate or Bachelor's degree preferred.
* Strong leadership, communication, and interpersonal skills, with excellent written and verbal abilities.
* Exceptional organizational, planning, and problem-solving skills, with a keen attention to detail.
* Proficiency in Google Workspace/Microsoft Office Suite and other relevant software.
* A passion for helping others and a commitment to continuous learning and professional growth.
Benefits
* Competitive compensation
* Professional development
* 401(k) matching
* Competitive salary
* Dental insurance
* Health insurance
* Paid time off
* Training & development
* Vision insurance
Skills/Physical Demands/Competencies
This is a role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law.
Founded in 2008 by Jeff and Jessica Cuthbertson in Chattanooga, TN, SERVPRO Team Cuthbertson, has rapidly established itself as a leader in the restoration industry. Since our inception, we have expanded our footprint beyond Chattanooga, with successful franchise locations in Knoxville, TN, and across central Florida. With 16 franchise locations currently in operation, we proudly rank among the largest franchise operators in the Southeast.
Our team's mission is clear: to restore property and peace of mind to our customers - while providing value to our clients, creating opportunities for our employees, and contributing to our communities. We strive to be the premier restoration company in our markets.
Driven by a passion for excellence, we pursue quality in every service we offer. Our company culture is dynamic and inclusive, grounded in mutual respect, collaboration, and empowerment. We recognize our employees as the foundation of our success and are dedicated to their ongoing development. Through continuous improvement and education, we ensure that our team remains at the forefront of the restoration industry.
At SERVPRO Team Cuthbertson, we are more than just a restoration company; we are dedicated to restoring lives and building lasting relationships. Our commitment to compassionate service drives us to go above and beyond for our clients, ensuring that they feel supported during challenging times.
Join us on our journey as we continue to grow, learn, and serve our clients and communities with unwavering dedication and integrity. Together, we can make a difference in the lives of those we serve.
Location
Knoxville, Tennessee
Minimum Experience
Manager/Supervisor
Compensation
$50,000.00 - $65,000.00 per year
Office Manager
Office Manager Job In Knoxville, TN
Office Manager, Knoxville, TN
Job Intro:
We are seeking a highly organized and proactive Office Manager to join our dynamic team on a contract basis. As the Office Manager, you will play a crucial role in ensuring the smooth day-to-day operations of our Knoxville office.
Working Conditions:
Location: 625 S Gay Street, #310, Knoxville, TN 37902
Schedule: Monday, Tuesday, and Thursday in the office (approx. 9AM - 3:30PM with some flexibility for adjustment based on business needs)
Duration: Part Time Position about 25 hours per week
Compensation: $25 to $30 per hour, commensurate with experience.
Job Duties and Responsibilities:
Work with Office Managers in SF & NY to help put together a consistent framework that you manage for KX towards office efficiency by planning and implementing office systems, layouts, and equipment procurement.
Facilitate managing office moves, including help in the search for a new office space, overseeing move arrangements and set up of a new space.
Act as the point of contact for all office-related inquiries and provide exceptional customer service to both internal and external stakeholders.
Coordinate with vendors and service providers to ensure timely delivery of office supplies and equipment maintenance.
Assist with in office onboarding of new employees, special in office events planning & support, and be a point of contact for visiting employees.
Manage some light administrative duties for certain executives which could include, managing incoming and outgoing correspondence, scheduling appointments, and organizing meetings.
Assist with special projects as needed.
Basic Requirements:
Proven experience as an Office Manager or similar administrative role.
Excellent organizational and time management skills with the ability to prioritize tasks effectively.
Strong attention to detail and problem-solving abilities.
Proficient in Google Suite and Slack.
Exceptional communication skills, both verbal and written.
Ability to work independently with minimal supervision.
Experience working in a fast-paced, startup environment is preferred.
Office move experience is a plus.
Bachelor's degree in Business Administration or related field is a plus.
Benefits:
This role is not eligible for benefits
Final note:
You do not need to match every listed expectation to apply for this position. Here at Verana, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.
Verana Health is committed to complying with all applicable pay transparency laws and supports equitable pay practices. We pay based on a market-based approach, supported with robust data and in alignment with the compensation of our existing team. We construct our compensation ranges based on the US national average but your pay may vary depending on your location and the cost of living index for that geographic area. In determining an offer, base salary will also be based on experience, qualifications, skills and market conditions.
Please note pay ranges for major metropolitan areas may be different.
National Pay Range
$25 - $30 USD
Business Office Manager
Office Manager Job In Knoxville, TN
TerraBella Senior Living is the proud operator of more than 30 plus, amenity-, care- and lifestyle-focused communities located throughout the Carolinas, Virginia, Kentucky, Georgia, and Tennessee. TerraBella communities together account for more than 2200 units and span a full spectrum of senior living and care options, including Active Independent Living, Assisted Living, Memory Care, and available, short-term Respite Care.
TerraBella Senior Living is looking for a Business Office Manager to join our community at Deane Hill Place located in Knoxville, TN.
Responsibilities:
Prepares and submits necessary documentation for resident move-ins, move-outs, transfers and ancillary charges.
Oversees cash controls including the depositing and posting of cash receipts and implementing and monitoring controls over petty cash
Maintains daily cashbooks for operational accounts and prepare monthly bank reconciliation. Monitors and oversees the processing of accounts payable.
Ensures department manager's complete appropriate assignment of departmental expenses and supporting documentation is executed and maintained.
Coordinates the processing of payroll and employee benefits; and the payment of insurance, real estate taxes and related reporting requirements.
Prepares and enters journal entries and maintains appropriate sub schedules for Balance Sheet accounts.
Reviews and distributes the monthly financial statements.
Prepares Management reports as requested.
Maintains team member, resident, vendor and financial accounting files in accordance with established policies and requirements.
Interfaces with residents on billing/collection issues.
Oversees preparation and maintenance of resident files, records and reports.
Manages community Human Resource function. Responsible for ensuring a positive first impression, following the established new hire orientation program.
Oversees payroll and Team Member paperwork including new hire and Change forms.
Manages open positions using the applicant tracking system (ATS) and job postings. Manages scheduling for Concierge team members.
Creates set-up and oversight for Health Center resident's/patient's private accounts and prepares necessary reports to adhere to State, Local and Federal guidelines.
Other duties as assigned.
Qualifications:
Bachelor's degree in Accounting with one-year experience as an Accountant, or
Associates degree in Accounting with two to three years related experience
Benefits:
In addition to a rewarding career and competitive salary, TerraBella offers a comprehensive benefits package.
Eligible team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.
Thank you for your interest in TerraBella Senior Living careers. If you have any questions about the position you are applying for, please contact the community directly.
No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you.
EOE D/V
JOB CODE: 1001873
Office Administrator
Office Manager Job In Knoxville, TN
The Office Administrator is a full-time, in-office position within our Support department in Knoxville, TN. As a critical member of this team, you will be responsible for managing administrative tasks related to customer orders, customer training, HR communications and onsite customer services. This position requires strong attention to detail, data entry in multiple computer systems and regular communication with external customers as well as internal teammates. You will be responsible for meeting deadlines in a fast-paced environment. You will be reporting directly to the CFO.
What You Will Be Doing:
Communicating with external POCs regarding training registration, class information and scheduling.
Communicating with internal POCs regarding scheduling, supplies, attendees and reporting.
Overseeing onboarding of new hires
POC of contact for employees with the assistance of Lyons HR as needed
Providing feedback and recognition and resolving conflicts and disputes.
Foster a culture of collaboration, innovation, and learning.
Overseeing the offboarding of terminated employees
Managing tasks to deadlines while maintaining excellent customer service
Your Profile/What We are Looking For:
3 to 5+years of experience in an administrative or customer service role. Compensation reflected by level of experience/education.
You can multitask and are detail-oriented, even when faced with competing requests.
You are a team player willing to cross-train to provide the best customer experience.
You have strong organizational skills with excellent follow-up and time management skills.
Ability to communicate professionally by phone, email or in-person.
You can manage ambiguity and uncertainty in your tasks and then navigate those situations with the help of your teammates.
Experience in Salesforce, NetSuite and the Google Platform is a plus.
Salary: $41,000 - $45,000 Annually
Benefits:
Health Insurance
Dental and Vision Insurance: 100% company paid
Life Insurance
401K Program with match
3 Weeks PTO
9 Holidays, 3 Floating Holidays
Team lunches and off-site events
About RDI Technologies:
Our products combine the power of modern cameras with our software to turn what used to be complex charts and graphs into easy-to-understand video data that enables our users to quickly and safely solve their toughest problems and communicate the results.
Office Manager - University Cancer Specialists
Office Manager Job In Knoxville, TN
University Physicians' Association is seeking qualified applicants for a full-time
Office Manager
for University Cancer Specialists, located in Knoxville, TN. This position will have the opportunity to lead the continued growth of a thriving medical oncology practice inside the Cancer Institute at the University of Tennessee Medical Center. Responsibilities include organizing and maintaining overall business office functions, such as scheduling, staffing, front office registration, back-office operations, order tracking, payroll, quality control, and verification of insurance. Knoxville is ideally located in beautiful East Tennessee in the foothills of the Great Smoky Mountains.
Full benefit package available, including PTO, Sick Leave, Medical, Dental, Vision, STD, LTD, 401k Plan with immediate vesting and company match, Life Insurance, and more!
Hours of operations: 8:00 to 5:00 PM
Job Knowledge
Responds to administrative and technical questions demonstrating a high level of expertise.
Demonstrates ability to resolve complex issues. Considered an expert in a particular subject matter and shares that knowledge with others in the health system.
Seeks to educate and improve self or others to raise performance levels and/or quality of care.
Recognizes and utilizes special skills of employees.
Supports and contributes to ongoing performance improvement activities. Seeks out information and applies knowledge to specific actions in his/her own work area and in cross function areas.
Remains current in the latest technologies, products, or trends in the field.
Leadership Responsibilities
Ensures appropriate staffing levels by monitoring and controlling established staffing patterns.
Supervises office staff in a professional manner, following department policies and procedures.
Address inappropriate employee behavior in confidential and professional manner and plans corrective actions with follow up.
Documents employee behaviors in writing, both positive and negative.
Assists with performance evaluations and recommends performance increases, departmental hires, promotions, and disciplinary actions.
Serves as liaison for scheduling conflicts.
Manages employee communications and training through established meeting schedules and huddles.
Monitors error reports and provides ongoing feedback to employees regarding performance.
Demonstrates cooperative attitude in willingness and ability to work with others.
Demonstrates effectiveness in selecting employees, developing staff, and preparing employees for career advancement.
Inspires employees by providing guidance and is a role model in maximizing one's own or others' performance to consistently deliver a high level of performance.
Develops a culture that recognizes, rewards, and appreciates employees for achieving organizational goals and demonstrating UPA values. Acts as a role model and inspires others to respect one another by helping them to clearly understand how their behavior impacts others.
Looks for external events, which may have an impact on the organization, alerts management, and makes suggestions to plan for and act in anticipation of these events.
Embraces, supports, and implements change initiatives.
System Support Responsibilities
Assists Practice Administrator in tracking department costs/expenses to ensure adherence to budgetary targets.
Prepares statistical information and reports for management.
Benchmarks performance metrics against internal and external sources.
Handles special projects as assigned, creates spreadsheets, charts, and creates correspondence, records, and notes.
Communicates all pertinent issues to Practice Administrator in accurate and timely manner.
Compliance Responsibilities
Communicates and applies policies and principles to solve everyday problems and deal with a variety of situations independently.
Directs and coordinates daily data entry and daily audits to ensure accurate reporting of statistical data.
Serves as onsite resource for technology trouble shooting with business office equipment.
Directly supervises all office functions, including scheduling and order management.
Acts as on-site human resources representative, maintaining employee files and ensuring compliance with TOSHA, TJC and other licensure/regulatory requirements.
Maintains medical records, ensures standards and security per UPA policy.
Processes payroll in a timely and correct manner.
Handles highly confidential information as well as handling a variety of matters involving contact with staff, physicians, and administrator.
Requirements
General Requirements
Minimum two years of experience in a managerial role
Bachelor's degree or equivalent desired, but not required.
Skills and abilities
Knowledge of and ability to apply standard precautions and procedures.
Knowledge of medical terminology, anatomy and physiology, clinical medicine, and other medical specialties.
Knowledge of regulatory agency (JACHO, OSHA, CDC) guidelines/requirements.
Ability to operate standard equipment.
Knowledge/demonstration of counseling techniques.
Professionalism Interpersonal & Communication Skills
Creates & sustains therapeutic & ethical relationships with patients & health care team recognizing aspects of culture, age, gender & disability.
Exhibits nonverbal, listing, explanatory, questions, & writing skills.
Provides appropriate & concise written & verbal communication.
Maintains patient satisfaction & responds promptly to patient care needs.
Follows ethical principles regarding withholding clinical care, patient confidentiality, informed consent & unanticipated adverse outcomes.
Demonstrates accountability, commitment, sensitivity, & responsiveness to patients, staff, & in general business practices.
Maintains positivity in the face of adversity.
Demonstrates a high level of emotional intelligence.
Med Office Coord
Office Manager Job In Knoxville, TN
Medical Office Coordinator, Sleep Center
Full Time, 80 Hours Per Pay Period, Day Shift
Monday - Thursday 7am-4:30pm, Friday 7:30am-12pm
Fort Sanders Regional Medical Center
Fort Sanders Regional Medical Center is an award-winning, certified, and accredited facility with 541 beds. As a Joint Commission Comprehensive Stroke Center, Fort Sanders offers state-of-the art care that maximizes recovery from stroke. We are also the region's leader in technology in areas such as bariatric surgery, robotic surgery and minimally invasive spine surgery. Our door-to-balloon times for heart attack patients are below the national average, and our hip fracture center offers advanced diagnosis, surgery and recovery procedures for hip patients.
Fort Sanders Regional Medical Center is a member of Covenant Health, a locally-owned, non-profit health system based in Knoxville, TN, with a “patient-focused” culture. It has been recognized by Forbes Magazine as its 2020 “Best-in-State-Employer” for Tennessee. The CEO of our company, Jim VanderSteeg, attends every new employee orientation and will ask you to sign our pledge of excellence to always put patients first, strive for excellence in everything we do, and make Covenant Health the first and best choice for patients in our region. As you'd expect, we offer our employees a robust benefits package, including: offering unmatched medical insurance, tuition reimbursement; student loan repayment assistance, certification bonuses; leadership and professional development programs; an employer-matched 401(k); and a generous Combined Time Off (CTO) program.
Position Summary: Obtain referrals and precertifications and perform a variety of clerical functions in a Sleep Center. Assist with some back office procedures as necessary.
Recruiter: Jennifer Gordon || ******************** || ************
Responsibilities
Schedule new and follow-up patient appointments. Coordinate and schedule diagnostic tests, other specialty physician visits, hospital admissions, and other services as ordered by the physician.
Communicate and follow-up with insurance companies/payors and physician offices in obtaining referrals, precertifications, and prior authorizations as needed for physician office visits and chemotherapy treatments. Maintain record of referrals and authorizations.
Greet patients and visitors. Check patients in, verifying and updating insurance and demographic information in computer and chart. Copy insurance card. Collect co-payments and other payments from patients and issue receipts. Assist patients in completing registration sheet.
Perform charge entry using correct CPT and ICD-9 coding. Batch daily charges. Communicate with billing office staff to assure correct coding, daily balances, billing procedures. Assist patients with questions regarding insurance and account balances.
Answer multi-telephone line: screen and route calls, provide information, take messages, and retrieve voice messages. Receive and send information to and from the answering service.
Prepare patients for examination by assisting with vitals signs and health history/current medications checklist. Occasionally, assist physicians during procedures.
Communicate test results to patients as specifically directed by physician or nurse.
File medical records daily in appropriate sections of medical charts. Assemble new patient charts. Pull charts as needed for review and refile.
Coordinate with main office the physicians' calendar of meetings and appointments.
Type and mail miscellaneous correspondence as requested. Process incoming and outgoing mail. Copy medical records as directed.
Maintain care of office equipment and adequate stock of office supplies. Responsible for notifying supervisor of needed repairs and making repair service calls as directed.
Qualifications
Minimum Education:
None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.
Minimum Experience:
Two (2) years experience in medical office setting.
Licensure Requirement:
None.
SERVPRO Office Manager
Office Manager Job In Knoxville, TN
Are you a proactive leader who thrives in a dynamic, fast-paced environment? Do you have a passion for driving efficiency, supporting teams, and delivering exceptional customer experiences? Join SERVPRO Team Cuthbertson as an Office Manager, where you'll be at the heart of our operations, leading a team and ensuring smooth office processes and effective project management.
In this role, you will collaborate closely with key stakeholders to ensure seamless project execution, achieve financial objectives, and maintain high levels of customer satisfaction. You'll lead and develop our office team, manage a wide range of responsibilities including recruitment, training, performance management, and project coordination.
We are seeking an organized and detail-oriented professional who excels in communication and problem-solving. If you are passionate about fostering a productive work environment and driving team success, this is the ideal opportunity for you.
Key Responsibilities
Responsible for clear and efficient project communication with the customer and project stakeholders
Daily project(s) oversight to include monitoring status, audit, and work-in-progress
Work closely with Estimators and Restoration Managers to ensure thorough and accurate project documentation from beginning to end to help ensure financial success
Assist in hiring office personnel and ensure employment best practices and compliance
Manage the training and development plans for office team
Oversee performance management for office team
Collaborate and assist with other departments, as needed
Assist in preparing scope of work documents
Estimate project costs
Prepare project reports
Monitor customer satisfaction
Review and submit all vendor & subcontractor invoices, paperwork & certificates to Accounts Payable Dept.
Deliver financial reporting as needed
Verify and analyze franchise performance reports
Qualifications
Proven office management experience or in a related field, with at least 1 year in a supervisory or management role and 3 years in customer service or office-related work.
High school diploma/GED required; Associate or Bachelor's degree preferred.
Strong leadership, communication, and interpersonal skills, with excellent written and verbal abilities.
Exceptional organizational, planning, and problem-solving skills, with a keen attention to detail.
Proficiency in Google Workspace/Microsoft Office Suite and other relevant software.
A passion for helping others and a commitment to continuous learning and professional growth.
Benefits
Competitive compensation
Professional development
401(k) matching
Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
Skills/Physical Demands/Competencies
This is a role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law.
About Us
Founded in 2008 by Jeff and Jessica Cuthbertson in Chattanooga, TN, SERVPRO Team Cuthbertson, has rapidly established itself as a leader in the restoration industry. Since our inception, we have expanded our footprint beyond Chattanooga, with successful franchise locations in Knoxville, TN, and across central Florida. With 16 franchise locations currently in operation, we proudly rank among the largest franchise operators in the Southeast.
Our team's mission is clear: to restore property and peace of mind to our customers - while providing value to our clients, creating opportunities for our employees, and contributing to our communities. We strive to be the premier restoration company in our markets.
Driven by a passion for excellence, we pursue quality in every service we offer. Our company culture is dynamic and inclusive, grounded in mutual respect, collaboration, and empowerment. We recognize our employees as the foundation of our success and are dedicated to their ongoing development. Through continuous improvement and education, we ensure that our team remains at the forefront of the restoration industry.
At SERVPRO Team Cuthbertson, we are more than just a restoration company; we are dedicated to restoring lives and building lasting relationships. Our commitment to compassionate service drives us to go above and beyond for our clients, ensuring that they feel supported during challenging times.
Join us on our journey as we continue to grow, learn, and serve our clients and communities with unwavering dedication and integrity. Together, we can make a difference in the lives of those we serve.
Office Manager
Office Manager Job In Knoxville, TN
The Office Manager in a Helzberg Diamonds retail store manages the daily operations of the office by providing guidance and leadership necessary to assist the store in achieving sales and profit goals. Key responsibilities include: * Procedural compliance to ensure that all transactions are handled in accordance with company policies and procedures
* Successful implementation of company programs and initiatives (including extended warranty sales, in-store signage, pricing and merchandising tagging)
* Providing the direction, leadership, and motivation necessary to assist the store in achieving sales and profit goals
* Achieving personal sales and extended warranty goals by working on the sales floor
* Assist Store Manager in recruiting, interviewing and hiring top talent
The ideal candidate will possess:
* High school diploma or equivalent
* One to three years of retail office experiences
* Previous supervisory experience
* Ability to sell in a commission environment
* Experience using a PC or POS system or other computer keyboard is required
* Strong communication and organizational skills required
* Must be available to work a flexible schedule, including evenings, weekends and holidays
Office Manager
Office Manager Job 22 miles from Knoxville
* 18-Nov-2024 to Until Filled (EST) * General & Administrative * 350 Lighthouse Point Drive, Lenoir City, TN, USA * Full Time Email Me This Job The Office Manager is responsible for supporting daily operations across multiple departments, including Real Estate, Member Services, Marketing, and general administration. This role ensures seamless office management, exceptional customer service, and efficient support for all WindRiver operations. The Office Manager will act as the central point of contact for office-related matters and will manage staff, vendors, and resources to maintain a productive and welcoming environment.
* **Key Responsibilities:**
**Office Management**
* Oversee daily operations and ensure smooth functioning of the office.
* Maintain office inventory, order supplies, and manage equipment servicing.
* Ensure the office environment is clean, safe, and welcoming.
* Act as the primary point of contact for building maintenance, including submitting work requests.
* Support various departments with ad hoc administrative tasks.
**Real Estate Support**
* Support real estate listings by drafting listing agreements, addendums, coordinate with photographers, upload new listings on MLS, social media, and affiliate websites, organizing required documentation and communicating with sellers and agents.
* Support real estate closings, including contract management, drafting addendums, reviewing HUD/ALTA, communications with title agencies, buyers, sellers and agents, and onboarding new homeowners to the community.
* Process agent and liaison commissions and bonuses.
* Assist sales agents and property managers with paperwork, CRM updates, and drafting contracts or agreements.
* Manage WR Sales email inbox and distribute any received communication.
* Update and coordinate agent and liaison monthly real estate calendar, update document templates for all official WR documents across all WR platforms (DocuSign, Teams, Asana, etc), assist with bi-weekly sales meeting agenda.
**Member & Customer Service**
* Provide exceptional front desk and reception services, creating a positive first impression for guests and members.
* Responsible for ensuring front desk coverage during published Manor hours of operations, including weekend shifts.
* Address inquiries and complaints, providing prompt and effective solutions.
* Maintain up-to-date knowledge of WindRiver offerings, including slip rentals, golf memberships, and other amenities.
* Assist in planning and organizing community events.
* Maintain and organize Member Book Exchange and exercise facility, ensuring supplies and cleanliness standards are met.
**Marketing Support**
* Ensure real estate marketing materials are updated and distributed.
* Collaborate with the Marketing team to assist with promotional materials and campaigns.
**Qualifications**
* High School diploma required; Bachelor's degree preferred
* Must be at least 18 years old
* Proven experience in office management or administrative roles, preferably in real estate or property management.
* Must be able and willing to work weekends.
**Knowledge/Skills/Abilities**
* Strong organizational and multitasking skills.
* Excellent customer service and interpersonal skills.
* Proficiency in Microsoft Office Suite, CRM systems, and MLS platforms.
* Ability to manage multiple priorities and work under pressure.
* Knowledge of HOA regulations and community management is a plus
You must select a location. You must select an education status answer. You must select a seeking status answer. First Name* Last Name* Email* Phone Number* Name Email Location Job Title No file has been chosen Phone number
Office Manager
Office Manager Job 22 miles from Knoxville
Job Description
The Office Manager is responsible for supporting daily operations across multiple departments, including Real Estate, Member Services, Marketing, and general administration. This role ensures seamless office management, exceptional customer service, and efficient support for all WindRiver operations. The Office Manager will act as the central point of contact for office-related matters and will manage staff, vendors, and resources to maintain a productive and welcoming environment.
Key Responsibilities:
Office Management
Oversee daily operations and ensure smooth functioning of the office.
Maintain office inventory, order supplies, and manage equipment servicing.
Ensure the office environment is clean, safe, and welcoming.
Act as the primary point of contact for building maintenance, including submitting work requests.
Support various departments with ad hoc administrative tasks.
Real Estate Support
Support real estate listings by drafting listing agreements, addendums, coordinate with photographers, upload new listings on MLS, social media, and affiliate websites, organizing required documentation and communicating with sellers and agents.
Support real estate closings, including contract management, drafting addendums, reviewing HUD/ALTA, communications with title agencies, buyers, sellers and agents, and onboarding new homeowners to the community.
Process agent and liaison commissions and bonuses.
Assist sales agents and property managers with paperwork, CRM updates, and drafting contracts or agreements.
Manage WR Sales email inbox and distribute any received communication.
Update and coordinate agent and liaison monthly real estate calendar, update document templates for all official WR documents across all WR platforms (DocuSign, Teams, Asana, etc), assist with bi-weekly sales meeting agenda.
Member & Customer Service
Provide exceptional front desk and reception services, creating a positive first impression for guests and members.
Responsible for ensuring front desk coverage during published Manor hours of operations, including weekend shifts.
Address inquiries and complaints, providing prompt and effective solutions.
Maintain up-to-date knowledge of WindRiver offerings, including slip rentals, golf memberships, and other amenities.
Assist in planning and organizing community events.
Maintain and organize Member Book Exchange and exercise facility, ensuring supplies and cleanliness standards are met.
Marketing Support
Ensure real estate marketing materials are updated and distributed.
Collaborate with the Marketing team to assist with promotional materials and campaigns.
Qualifications
High School diploma required; Bachelor's degree preferred
Must be at least 18 years old
Proven experience in office management or administrative roles, preferably in real estate or property management.
Must be able and willing to work weekends.
Knowledge/Skills/Abilities
Strong organizational and multitasking skills.
Excellent customer service and interpersonal skills.
Proficiency in Microsoft Office Suite, CRM systems, and MLS platforms.
Ability to manage multiple priorities and work under pressure.
Knowledge of HOA regulations and community management is a plus
Knoxville, TN - Office Administrator
Office Manager Job In Knoxville, TN
Position Overview: The Camp Office Administrator works in accounting, communications, social media, distribution, reporting and transportation to effectively assist the camp run its day-to-day operations.
Office Coordinator
Office Manager Job In Knoxville, TN
Office Coordinator
Responsibility
Accounting and preparation of business trips
Payroll administration
Preparation of employment contracts and documents based on the templates created Ensuring the correct distribution of documents
Monitoring and archiving company documents
Working closely with the HR department on ongoing projects
Peparing and editing company documents, presentations, analyses, reports and statements monitoring the progress of current and cost evaluation
Coordination of events, e.g. training courses, conferences, webinars
Managing payments and invoices
Job requirements
Successfully completed commercial training in management, accounting, finance or a related field
Confident handling of the common MS Office programs
Confident appearance/negotiating skills
A structured, results-oriented, independent and responsible way of working
Outgoing, cooperative and team-oriented personality
Good oral and written communication skills in English
Business Office Manager
Office Manager Job In Knoxville, TN
Job Description
TerraBella Senior Living is the proud operator of more than 30 plus, amenity-, care- and lifestyle-focused communities located throughout the Carolinas, Virginia, Kentucky, Georgia, and Tennessee. TerraBella communities together account for more than 2200 units and span a full spectrum of senior living and care options, including Active Independent Living, Assisted Living, Memory Care, and available, short-term Respite Care.
TerraBella Senior Living is looking for a Business Office Manager to join our community at Deane Hill Place located in Knoxville, TN.
Responsibilities:
Prepares and submits necessary documentation for resident move-ins, move-outs, transfers and ancillary charges.
Oversees cash controls including the depositing and posting of cash receipts and implementing and monitoring controls over petty cash
Maintains daily cashbooks for operational accounts and prepare monthly bank reconciliation. Monitors and oversees the processing of accounts payable.
Ensures department manager’s complete appropriate assignment of departmental expenses and supporting documentation is executed and maintained.
Coordinates the processing of payroll and employee benefits; and the payment of insurance, real estate taxes and related reporting requirements.
Prepares and enters journal entries and maintains appropriate sub schedules for Balance Sheet accounts.
Reviews and distributes the monthly financial statements.
Prepares Management reports as requested.
Maintains team member, resident, vendor and financial accounting files in accordance with established policies and requirements.
Interfaces with residents on billing/collection issues.
Oversees preparation and maintenance of resident files, records and reports.
Manages community Human Resource function. Responsible for ensuring a positive first impression, following the established new hire orientation program.
Oversees payroll and Team Member paperwork including new hire and Change forms.
Manages open positions using the applicant tracking system (ATS) and job postings. Manages scheduling for Concierge team members.
Creates set-up and oversight for Health Center resident’s/patient’s private accounts and prepares necessary reports to adhere to State, Local and Federal guidelines.
Other duties as assigned.
Qualifications:
Bachelor's degree in Accounting with one-year experience as an Accountant, or
Associates degree in Accounting with two to three years related experience
Benefits:
In addition to a rewarding career and competitive salary, TerraBella offers a comprehensive benefits package.
Eligible team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.
Thank you for your interest in TerraBella Senior Living careers. If you have any questions about the position you are applying for, please contact the community directly.
No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you.
EOE D/V
Office Manager - University Cancer Specialists
Office Manager Job In Knoxville, TN
University Physicians' Association is seeking qualified applicants for a full-time Office Manager for University Cancer Specialists, located in Knoxville, TN. This position will have the opportunity to lead the continued growth of a thriving medical oncology practice inside the Cancer Institute at the University of Tennessee Medical Center. Responsibilities include organizing and maintaining overall business office functions, such as scheduling, staffing, front office registration, back-office operations, order tracking, payroll, quality control, and verification of insurance. Knoxville is ideally located in beautiful East Tennessee in the foothills of the Great Smoky Mountains.
Full benefit package available, including PTO, Sick Leave, Medical, Dental, Vision, STD, LTD, 401k Plan with immediate vesting and company match, Life Insurance, and more!
Hours of operations: 8:00 to 5:00 PM
Job Knowledge
* Responds to administrative and technical questions demonstrating a high level of expertise.
* Demonstrates ability to resolve complex issues. Considered an expert in a particular subject matter and shares that knowledge with others in the health system.
* Seeks to educate and improve self or others to raise performance levels and/or quality of care.
* Recognizes and utilizes special skills of employees.
* Supports and contributes to ongoing performance improvement activities. Seeks out information and applies knowledge to specific actions in his/her own work area and in cross function areas.
* Remains current in the latest technologies, products, or trends in the field.
Leadership Responsibilities
* Ensures appropriate staffing levels by monitoring and controlling established staffing patterns.
* Supervises office staff in a professional manner, following department policies and procedures.
* Address inappropriate employee behavior in confidential and professional manner and plans corrective actions with follow up.
* Documents employee behaviors in writing, both positive and negative.
* Assists with performance evaluations and recommends performance increases, departmental hires, promotions, and disciplinary actions.
* Serves as liaison for scheduling conflicts.
* Manages employee communications and training through established meeting schedules and huddles.
* Monitors error reports and provides ongoing feedback to employees regarding performance.
* Demonstrates cooperative attitude in willingness and ability to work with others.
* Demonstrates effectiveness in selecting employees, developing staff, and preparing employees for career advancement.
* Inspires employees by providing guidance and is a role model in maximizing one's own or others' performance to consistently deliver a high level of performance.
* Develops a culture that recognizes, rewards, and appreciates employees for achieving organizational goals and demonstrating UPA values. Acts as a role model and inspires others to respect one another by helping them to clearly understand how their behavior impacts others.
* Looks for external events, which may have an impact on the organization, alerts management, and makes suggestions to plan for and act in anticipation of these events.
* Embraces, supports, and implements change initiatives.
System Support Responsibilities
* Assists Practice Administrator in tracking department costs/expenses to ensure adherence to budgetary targets.
* Prepares statistical information and reports for management.
* Benchmarks performance metrics against internal and external sources.
* Handles special projects as assigned, creates spreadsheets, charts, and creates correspondence, records, and notes.
* Communicates all pertinent issues to Practice Administrator in accurate and timely manner.
Compliance Responsibilities
* Communicates and applies policies and principles to solve everyday problems and deal with a variety of situations independently.
* Directs and coordinates daily data entry and daily audits to ensure accurate reporting of statistical data.
* Serves as onsite resource for technology trouble shooting with business office equipment.
* Directly supervises all office functions, including scheduling and order management.
* Acts as on-site human resources representative, maintaining employee files and ensuring compliance with TOSHA, TJC and other licensure/regulatory requirements.
* Maintains medical records, ensures standards and security per UPA policy.
* Processes payroll in a timely and correct manner.
* Handles highly confidential information as well as handling a variety of matters involving contact with staff, physicians, and administrator.
Requirements
General Requirements
* Minimum two years of experience in a managerial role
* Bachelor's degree or equivalent desired, but not required.
Skills and abilities
* Knowledge of and ability to apply standard precautions and procedures.
* Knowledge of medical terminology, anatomy and physiology, clinical medicine, and other medical specialties.
* Knowledge of regulatory agency (JACHO, OSHA, CDC) guidelines/requirements.
* Ability to operate standard equipment.
* Knowledge/demonstration of counseling techniques.
Professionalism Interpersonal & Communication Skills
* Creates & sustains therapeutic & ethical relationships with patients & health care team recognizing aspects of culture, age, gender & disability.
* Exhibits nonverbal, listing, explanatory, questions, & writing skills.
* Provides appropriate & concise written & verbal communication.
* Maintains patient satisfaction & responds promptly to patient care needs.
* Follows ethical principles regarding withholding clinical care, patient confidentiality, informed consent & unanticipated adverse outcomes.
* Demonstrates accountability, commitment, sensitivity, & responsiveness to patients, staff, & in general business practices.
* Maintains positivity in the face of adversity.
* Demonstrates a high level of emotional intelligence.