Office manager jobs in Knoxville, TN

We are seeking an Office Manager in Knoxville, TN for a leading provider of property and liability insurance solutions for real estate investor. This role is responsible for ensuring smooth office operations by delivering exceptional administrative support, optimizing workflows, and maintaining a professional, welcoming environment for employees and visitors. Key Responsibilities Communicate with team members in a professional and friendly manner Serve as the primary point of contact for employees, department leads, and external partners Answer phone calls and respond to emails promptly Prepare and edit correspondence, reports, and presentations Ensure compliance with company policies and procedures Develop and implement processes to streamline office workflows Manage office budget, including tracking expenses and processing invoices Maintain office appearance and coordinate facility needs Organize and maintain accurate filing systems Ensure regular and predictable attendance Perform additional duties as assigned Qualifications High school diploma required; Associate's or Bachelor's degree preferred Proven experience in an administrative or office management role Ability to thrive in a fast-paced environment Strong organizational, time management, communication, and problem-solving skills Proficiency in Microsoft Office Suite General knowledge of accounting preferred $55k-60k - Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Retail Team Manager - (TN, Knoxville/Alcoa) TN, Knoxville/Alcoa At Five Star Breaktime Solutions, t he Retail Team Manager will be responsible for ensuring customer satisfaction by maintaining customer relationships, and resolving issues while also supervising Route Team Leaders and Retail Route Merchandisers to guarantee effective and efficient operations. Supervisory Responsibilities: + Manage retail vending and market route operations for assigned client locations. + Responsible for all interviewing, hiring, and training & development of retail employees as well as planning and assigning responsibilities to Merchandisers. + Manages time off of Merchandisers to ensure efficiency of operation for service obligations. + Addressing and resolving customer complaints per company guidelines. + Directly responsible for the execution and compliance of all plan o grams, promotions, new and conversion market installations. Essential Duties & Responsibilities: + Business client visitations to maintain good relations and respond to customer needs with the utmost sense of urgency and professionalism. + Support sales activities to include: client presentations, grand opening events, trade shows, proforma development, and retail space design. + Coordinates/executes retail installations, merchandising, and promotional activities in a professional and timely manner in new and existing accounts; performs retail location inspections and inventory audits to ensure company standards are met. + Reviews financial reports daily/weekly to ensure client satisfaction, data integrity, targeted spoilage rates, accuracy of retail sales collections and control labor costs; ensures quality, cleanliness, merchandising, plan-o-gram compliance, customer service and company policies and programs are maintained. + Maintain the retail operating system within accordance of program standards. Utilizes reports to determine proper replenishment, merchandising, and inventory level in established retail locations. + Reviews service frequencies to assure maximum retail sales to foster customer satisfaction, schedules and modifies retail service structure to improve productivity and reduce labor costs. + Collaborates with other Retail Team Managers to ensure maximum route efficiency and customer service and shares resources as available or needed. + Able to perform all job duties assigned to merchandise specialists and warehouse personnel in support of retail operations. Stays current and abides by all parts of collective bargaining agreements, where applicable. + Schedules regular meetings with merchandise service and attendant personnel, and fosters open lines of communication with direct reports; confers with other retail managers to coordinate activities of the operation and attend regular staff meetings to keep informed and updated about current developments related to our company. + Individual needs to ensure the proper handling of perishable foods, inventory controls in the retail locations, pre-kit warehouse and trucks; as well as analyzing financial reports to determine profitability and opportunities to increase revenue with proper merchandising, product introduction, and promotional activities. + Ensures a safe working environment and communicates company safely policies and goals to employees; secures necessary vehicles for retail service personnel and ensures proper maintenance of fleet vehicles; oversees all aspects of building maintenance including repairs, housekeeping, and security. + Individual will notify a member of Senior Management of any information that would be beneficial in account retention or any actions that may jeopardize the business. Preferred Qualifications: + Bachelor's degree (B. A. ) from four-year College or university; or two year's related experience and/or training; or equivalent combination of education and experience are required. + Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; be able to write reports and business correspondence and to effectively present information and respond to questions from managers, clients, customers, and the general public. Individual must have strong interaction skills and the ability to demonstrate strong communication and negotiation skills. + Must have the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. + Must have the ability to solve practical problems and deal with multiple variables in situations where only limited standardization exists. Ability to interpret a variety of instruct ions furnished in written, oral, diagram, or schedule form. + Proficient or working knowledge of computer applications: Excel, Word, Power Point, and Email. General Requirements: + Must be able to lift 50lbs+; on a repetitive basis and have the ability to reach, bend, stoop on a frequent basis. + Must be at least 21 years old (DOT) and have a valid driver's license. + Must be able to consent to a pre-employment background check. + Must be able to consent to a drug screen. + Ability to follow workplace safety policies and guidelines. Benefits: + Full-Time Employee Benefits Package Includes: Medical, Vision, Dental, Life & AD&D, Critical Illness, Short & Long Term Disability, 401(k), paid vacations and holidays + Help us generate 500,000 meals for hungry kids each year via our 501(c)3 charity, Feeding the Future, Inc. About Five Star Breaktime Solutions: Join one of the nation's largest on-site food and beverage service providers proudly offering custom solutions to our clients including micro-markets, full-line vending, coffee service, pantry service, sustainable products, water (filtered and bottled) service, catering, and corporate food service. Notice: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EEO/Veteran/Federal Contractor Location - TN, Knoxville/Alcoa - TN

Do you have a passion to help others in your community? Do you thrive in a fast-paced environment? Build a Solid & Rewarding Career at Staff Zone National Leader in Construction Staffing! Staff Zone specializes in meeting the blue-collar staffing needs of the construction, light industrial, and special events industries. Since 2004, we have cultivated Best in Class procedures that bridge workers with jobs. By doing this, we are consistently Constructing Lives by bringing economic and social improvements to the people and their communities in which we are located. The Office Manager, effectively and efficiently, assists with the full operations of the branch. This individual will work directly with the Branch Manager, Sales Manager, our clients, and our workforce to ensure a smooth-running branch. Our ideal candidate would be self-motivated and have strong communication skills. Upon hire you will enjoy: Competitive base salary/paid bi-weekly Monthly bonus opportunity Full benefit package (medical, dental, vision) Great 401(k) with company match Frequent bonus and contest opportunities Continuous training and development Job Requirements: High School Diploma required Strong computer skills, including Microsoft Office Professional phone etiquette Ability to multi-task under pressure Ability to monitor and report problems Autonomous work ethic (ability to perform duties without direct supervision) Responsibilities as Office Manager: Assist Branch Manager with dispatching duties in the morning Manage credit and collections Produce and mail out invoices Promote safety in the workplace Recruiting, in way of taking applications Willing to work a weekend rotating, some holidays as required Process credit applications for new clients Ensure workforce is paid correctly and efficiently; assist with payroll About Us: Staff Zone provides temporary workers for commercial construction, industrial, and special events companies. We are the nations leader in providing labor staffing needs to commercial construction companies with a proven record of 20% revenue growth year after year in our industry. We currently have branches in several states (AL, AZ, CO, FL, GA, SC, NC, TN, VA, and TX), and operate in many more. For more information on our company, please visit us at our website (www.thestaffzone.com). We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Utility Trux seeks an experienced Office Manager to lead day-to-day office operations, manage accounting workflows, and support company administration. This hands-on role combines accounts receivable, accounts payable, collections, and general administrative responsibilities to keep the business running smoothly and cash flow healthy. Key responsibilities Accounts Receivable: Prepare, issue, and post invoices; monitor customer accounts; apply payments; reconcile AR aging and deposits; prepare monthly AR reports. Collections: Proactively manage past-due accounts; contact customers by phone and email to resolve delinquencies; negotiate payment plans; escalate seriously delinquent accounts to leadership. Accounts Payable: Receive and code vendor invoices; enter invoices into QuickBooks Desktop; prepare and execute vendor payments; manage ACH and check runs; reconcile vendor statements. Bank and Reconciliations: Maintain daily cash activity logs; reconcile bank accounts, credit cards, and clearing accounts on a regular basis. Financial Administration: Prepare month-end support schedules for bookkeeping and external accounting; assist with audit support and tax document collection. Office Administration: Oversee general office functions including supplies, mail, vendor relationships, phone system, facilities issues, and onboarding logistics. Reporting and Documentation: Produce routine financial and operational reports for leadership; maintain organized digital and physical filing systems and internal process documentation. Process Improvement: Identify and implement efficiency improvements in accounting and office procedures; standardize workflows and train staff as needed. Cross-functional Support: Work with sales, operations, and service teams to resolve billing and vendor issues; support payroll processing as needed. Required qualifications Experience: 3+ years in office management or accounting support role with responsibility for AR, AP, and collections. Software: Proficient with QuickBooks Desktop; strong working knowledge of Microsoft Office apps including Outlook, Excel, and Word. Skills: Strong organizational skills; excellent verbal and written communication; attention to detail; ability to prioritize and manage competing tasks. Financial competency: Comfortable with basic bookkeeping and reconciliations; understanding of billing, cash application, and vendor payment processes. Work style: Self-starter, dependable, customer-service oriented, and able to work both independently and collaboratively. Preferred qualifications Experience in equipment rental, fleet, or service-related industries. Familiarity with ACH/ERP processes and credit card reconciliation. Advanced Excel skills. Experience preparing month-end close support or working with external accountants. Benefits Referral program AD&D insurance 401(k) matching Paid time off Vision insurance Health savings account Dental insurance Employee assistance program Flexible schedule

Position Title: Office Manager Reports to: TBD Location: Knoxville, TN Position Objective: The Office Manager ensures seamless office operations by delivering world-class administrative support, fostering efficient workflows and maintaining a professional, welcoming environment for team members and clients. Essential Functions Communicate directly with team members in a professional, friendly manner. Act as a point of contact for employees, department leads, and external partners Promptly answer calls and respond to emails Prepare and edit correspondence, reports and presentations Ensure compliance with company policies and procedures Develop and implement procedures to streamline office workflow Manage office budget, including tracking expenditures and processing invoices Maintain office appearance and coordinate facility needs Ensure data integrity organized filing systems Regular and predictable attendance Additional duties as assigned Basic Qualifications High School diploma required, Associate's or Bachelor's degree preferred Proven experience in an administrative or office management role Ability to work comfortably in a fast-paced environment Excellent organizational, time management, communication and problem-solving skills Demonstrated ability in Microsoft Office Suite General knowledge of accounting preferred National Real Estate Insurance Group, LLC is an at-will organization, and this document does not serve as an employment contract. This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications and additional tasks may be assigned by a supervisor.

Job DescriptionBenefits: Paid time off Benefits/Perks Paid Holidays PTO Competitive Compensation We are seeking a Receptionist/Office Manager to join our team. In this role, you will coordinate all administrative duties and office procedures, ensuring the workplace operates smoothly and efficiently. Your responsibilities will include front office communications with employees, agents, clients and vendors, organizing/maintaining physical/electronic files, receiving payments and bills, and maintaining office equipment/supply levels. The ideal candidate is highly organized with excellent verbal and written communication skills, self-motivated and has the ability to implement systems and procedures. Bonus skills include marketing/graphic design and bookkeeping. Responsibilities Maintain calendar of appointments and meetings Maintain the office layout and files with efficiency and organization in mind Update, and maintain office procedures Maintain office equipment in good working order with the assistance of the IT department Record invoices and receive payments Communicate with vendors and monitor order deadlines Qualifications High school diploma/GED required, some college preferred Previous experience as an Office Manager or similar position preferred Understanding of office equipment, systems, and procedures Skilled in Microsoft Office, Excel, and Outlook Excellent time management skills and ability to prioritize multiple tasks Strong problem-solving skills and attention to detail Excellent verbal and written communication skills

Job Description Recruiting/Office Manager Aviva Senior Living is committed to hiring and developing talent to deliver the best resident experience to ensure the continued success of our company. This on-site role is responsible for the full cycle of recruiting experience, from talent sourcing and attracting candidates, to interviewing, hiring, onboarding and retaining great employees. Collaboration with department managers on a regular basis and proactively identifying future hiring needs is essential. The ROM will utilize attraction strategies for various sources, like social media networks and employee referrals. This role will spearhead activities and retention incentives to keep our talent engaged and motivated. Additionally, this role will be responsible for resident billing and provides support for the overall accounting and payroll processes for their community. The role directly supervises the concierge team, is a part of the executive leadership team, and is expected to lead by example and foster the company culture. Base salary, plus benefits, plus bonus based on successfully hiring and retaining talent. Primary Responsibilities: Recruiting Will lead and be fully engaged in recruiting efforts within the greater community including event planning, event attendance, job fairs, tech school involvement (including job fairs and educational opportunities. Continue to build a pipeline of people; actively looking to fill positions with top talent. General oversight of all hourly recruiting efforts of all on-site staff from application to start date, including pre-employment items, conducting orientations, hiring in the system, ordering business cards and badges, and ensuring new employees are ready to succeed. Oversee and track all mandatory compliance training and participate in regulatory inspections. Responsible for driving (in coordination with the management team) employee satisfaction and retention efforts. Manage our current recognition programs and help develop and rollout out new initiatives in partnership with local site operations and HR teams. Office Manager Handle general ledger, accounts payable, accounts receivable, and financial reporting functions. Qualifications, skills, and abilities: High school diploma required; prefer Bachelor's degree in HR or business-related field. Proven work experience as a Recruiter (either in-house or a staffing agency) in the healthcare field. Solid ability to conduct diverse types of interviews. Hands-on experience with various selection processes such as phone, video and in-person interviewing, reference checking, and assessments. Excellent communication, organization, and interpersonal skills. Excellent verbal and presentation skills and ability to communicate one-to-one or to a group. Valid driver's license (and liability insurance) to use personal vehicle for recruiting travel. General knowledge of accounting principles and accurate data entry with strong attention to detail. Polished and professional demeanor. Full-time employees can take advantage of: Medical/Prescription Insurance Dental Insurance Vision Insurance Paid time off accrued up to 15 days per year. Paid Holidays Employee Referral Program Company Paid Life Insurance Pet Insurance available Company matching 401k Available pay advance (daily pay) Aviva Senior Living has achieved designation as a Great Place to Work and is an Equal Opportunity Employer and a Drug-Free Workplace. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc.

Are you passionate about working with seniors? This is a role that works hand in hand with the community Executive Director. This position requires a professional that is highly knowledgeable in the following areas: Microsoft Office Suite & Delivering Excellent Customer Service. Qualifications: Professional effective verbal & written communication skills High level of organization and attention to detail Ability to work with a diverse group of residents & staff Highly skilled in Microsoft applications Ability to work independently/self-motivated with effective time management skills High energy Quick Learner Requirements: Minimum of 1-3 years of Administrative Assistant experience preferably in the Senior Living/Assisted Living/CCRC environment. Job Type: Full-time Hourly Position Benefits: Dental insurance Employee assistance program Health insurance Life insurance Paid time off Referral program Vision insurance Schedule: 8 hour shift Monday to Friday Work Location: In person EEO JOB CODE: 1000090

The Customer Experience Champions are the face of Harper Auto Wash and play a crucial role in creating great customer experiences. Success requires a genuine passion for customer service, cheerfulness, and authenticity. More than just recruiting 'car cleaners', Harper Auto Wash is building an enthusiastic, high-energy, customer experience obsessed team. This team also happens to clean cars! If creating incredible customer experiences in a modern, high-energy, good-vibes, car wash facility intrigues you, please apply! We are a growing company with a variety of exciting career paths! >> Customer Experience Champions typically become all-stars in 1 of 3 distinct roles: Sales! (explaining the value of unlimited memberships to customers at the paystations) Wash Tunnel! (carefully guiding vehicles into the wash tunnel) Interior Cleaning! (working with a team to clean windows, vacuum, apply tire shine, etc.) Most Customer Experience Champions become all-stars in all 3 roles! This part-time position is located at the Parkside Harper Auto Wash paying $15 per hour plus tips! Requirements Customer Service & Professionalism Provide friendly and enthusiastic customer service at all times. Act as the face of Harper Auto Wash by warmly greeting every customer with a smile. Communicate clearly using eye contact and exaggerated hand gestures when guiding customers. Assist customers by explaining procedures and answering questions professionally. Vehicle Handling & Safety Correctly prep vehicles by performing visual inspections and ensuring all safety precautions are met. Safely guide vehicles into the wash tunnel, ensuring proper placement on the conveyor belt. Confirm that customers place their vehicle in Neutral before entering the wash. Inspect truck beds and roof racks for loose items or safety concerns. Conduct a brief high-pressure spray on before vehicles enter the wash. Interior Cleaning Responsibilities Work efficiently as part of a team-based cleaning process. Perform interior window cleaning, dashboard wiping, vacuuming, and tire shining according to standard procedures. Follow time management guidelines, ensuring vehicles are cleaned efficiently within set timeframes. General Duties & Physical Requirements Assist with regular cleaning and maintenance of equipment and the work environment. Follow all company procedures and policies, ensuring a consistent and high-quality customer experience. Lift at least 20 lbs as needed for job duties. Be able to stand on your feet for long periods of time and work efficiently in a fast-paced setting. Work in all weather conditions (heat, cold, etc.). Eligibility Requirements Driver's License Pass drug screening as required by company policy About Us: The Harper name has been synonymous with quality since 1981, when Tom Harper opened the Porsche, Audi, and Jaguar dealerships in Knoxville. Since then, Harper has expanded to seven dealerships, thirteen franchises, and one certified collision center each catering to a different type of driver but providing the same level of excellence in sales and service. The Harper family of dealerships has always made customer satisfaction its primary objective. This is evidenced by our top-notch staff, beautiful state-of-the-art facilities and multiple awards for both sales and service. Harper...Where the drive is always world class. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Property Description The Park Vista - A Doubletree by Hilton Hotel is a premier mountain resort located in Gatlinburg, Tennessee, offering a unique and picturesque work environment for job applicants seeking a rewarding career in hospitality. Joining the team at The Park Vista means being part of a property known for its stunning views, warm hospitality, and exceptional guest experiences. The hotel offers a range of employment opportunities, from guest services to culinary, events, and more, providing a diverse and fulfilling career path. The Park Vista is dedicated to creating a culture that values teamwork, guest satisfaction, and professional growth. Employees can expect to work in a scenic and welcoming environment, where they can showcase their skills, advance their career, and be part of a team that creates unforgettable memories for guests. Joining the team at The Park Vista presents an exciting opportunity to be part of a renowned mountain resort that is dedicated to delivering exceptional hospitality experiences in the heart of the Great Smoky Mountains. Overview Join our team as a Front Office Manager and make a difference in our guests' experiences! We are seeking a driven and enthusiastic individual to lead our front desk operations, ensuring top-notch customer service and efficient daily operations. As a Front Office Manager, you will have the opportunity to oversee a team of front desk agents and work closely with other departments to create a seamless guest experience. You will manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce. If you are passionate about hospitality and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity! Qualifications 2+ years of experience in hotel front desk management/supervisory operations or related field Strong leadership and management skills Excellent communication and interpersonal skills Read, write and speak English fluently Proficient in hotel management software and Microsoft Office Detail-oriented and able to multi-task effectively Customer service oriented and committed to providing exceptional guest experiences Computer experience required. Proficient in PEP PMS, XN POS & Microsoft Office Prior cash handling experience necessary Ability to work flexible hours, including weekends and holidays as needed Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

at Clarvida - Tennessee Clarvida's success is built on the strength of our people: individuals who bring the right skills and a deep commitment to our mission of improving lives and communities. Our employees are empowered to bring their full potential to the table, ensuring long-term success for our team and those we serve. About your role The Medical Assistant is responsible for assisting the Nurse Practitioners in providing administrative support and performing clinical functions to ensure optimal services to clients. Provides Clarvida approved therapeutic interventions, case coordination and/or resource linkage to clients and other involved parties (i.e. family, DCS, Court personnel, non-relative supports, etc.) to affect identified needed changes within the individual or family. Assessing clients on intake as needed, and providing Camelot approved therapeutic services to clients and families including but not limited to: coping skills, behavior modification, parenting skills, and crisis intervention. Working with assigned clients' treatment team to create, personalize, and update all Treatment Plans and other necessary documentation, and assuring that plans are consistent with Camelot policy, state licensing regulations, and COA accreditation requirements. Serving as a liaison and client advocate with other professionals and agencies involved in assigned clients' care. Attending Supervision and Treatment Team meetings and making presentations on each assigned client as required. Supporting fellow team members to ensure the best outcomes for all Camelot clients and families. Completing clinical documentation within established time frames and rectifying all deficits within the allotted time frame. Assuring integrity and excellence by completing peer audits as assigned and contributing to the Performance Quality Improvement Cycle, including the collection and use of data to continuously improve client and program services. Assisting with patient appointments under the supervision of the prescribing Nurse Practitioner. Completing necessary paperwork, forms, and assessments for patients receiving prescription medication. Maintaining detailed and accurate patient records. Perks of this role: Pay of $21/hr Does the following apply to you? Licensed Practical Nursing License (active or retired) or a Bachelor's Degree in a Human Service Field 1 year of relevant experience in the Mental Health field Sensitive to other cultures and socioeconomic levels. Has thorough knowledge of child development and behavior modification. This position requires travel of approximately 25% of the time. What we offer: Full Time Employees: Paid vacation days that increase with tenure Separate sick leave that rolls over each year up to 10 Paid holidays* Medical, Dental, Vision benefit plan options DailyPay- Access to your daily earnings without waiting for payday* Training, Development and Continuing Education Credits for licensure requirements All Employees: 401K Free licensure supervision Pet Insurance Employee Assistance program Perks @ Clarvida - national discounts on shopping, travel, Verizon, and entertainment Mileage reimbursement Cellphone stipend If you're #readytowork we are #readytohire! *benefit option varies by State/County Application Deadline: Applications will be reviewed on a rolling basis until the position is filled. Not the job you're looking for? Clarvida has a variety of positions in various locations; please go to******************************************** To Learn More About Us: Clarvida @ ************************************************** Clarvida is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic. We encourage job seekers to be vigilant against fraudulent recruitment activities that are on the rise across the healthcare industry. Communication about legitimate Clarvida job opportunities will only come from an authorized Clarvida.com email address, A [email protected] email (the email address for which will change upon your reply) or a personal LinkedIn account that is associated with a Clarvida.com email address.

West Knox Dentistry is looking for an Office Coordinator to join our team in our West Knoxville office. The Office Coordinator is responsible for overseeing the general administrative functions and any events or activities in the office. The ideal candidate will have prior administrative experience working in an office supporting multiple levels of employees. He/she greets patients and should present an accessible and approachable tone as well as have excellent communication skills. We strive for a friendly environment where each team member looks for ways to support one another as they ultimately support the doctor in the care of his patients. The ideal candidate has a healthy initiative and can anticipate needs. Responsibilities: Supplies - Maintain all office-related supplies, letterhead and new supplies as needed. Deliver or order food or drinks as needed for events. Recognize problems with the building and its functions and bring them to the attention of their direct supervisor. Maintain the reception area and patient restroom. Manage - Organize company events, meetings, and conferences. Supervise, monitor and delegate work to administrative staff as needed. Working with the team with respect and a professional demeanor. Attention to details is a must and should be comfortable taking direction from their direct supervisor. Flexibility, trustworthiness and reliability should be high on your list. Create a system for the team to be able to locate and review any files or records, ie OSHA, HIPPA, MDS, etc. Coordination - Respond to correspondence, complaints and inquiries. Provide backup support to other administrative staff as needed including answering phones, sorting and distributing mail, and preparing documents. Making sure that the office runs smoothly and that all issues are handled in a timely manner. Manage all front office duties. Work insurance claims, accounts receivable, follow office protocol, procedures and policies and maintain a productive schedule Requirements: A high school diploma or equivalent is required; Associate degree preferred Three years of previous office management experience Superb communication skills Eaglesoft and Dental office experience are a must About West Knox Dentistry: West Knox Dentistry is dedicated to providing quality and compassionate care to its patients. Our employees enjoy a work culture that promotes happiness and positivity where no one puts themselves above another but is ready to help and assist when and where needed within their scope of duties. West Knox Dentistry benefits include paid time off, holiday pay, dental care. Further information on benefits provided at interview.

What You'll Do: Connect with businesses, designers, and decision-makers to understand their office furniture needs Recommend and sell our full range of ergonomic, stylish, and functional office solutions Prepare quotes, manage orders, and follow through from sale to installation Stay up to date on trends in office design and workspace solutions Represent our brand with professionalism and product expertise What We Offer: Uncapped commission potential Profit sharing bonus Product training and industry education Health & wellness benefits A collaborative, design-focused work environment Opportunities for growth with an in a stable and growing company

AAMCI is looking for someone with AWESOME Customer Service Skills. Large apartment community is looking for a front desk receptionist. Greet people coming in the office, hand out application for housing. Answer phones, transfer calls, take work orders. Data entry, filing, other administrative duties. Monday-Friday 8am-5pm. $15.00 per hour The community is an affordable housing community with Project based Section 8/Tax Credit rent subsidy, providing housing to income-qualified residents. In this position, AAMCI expects strong customer service, safety management, skill set development and time management with the goal to create a home and strong communities for each of our residents to thrive. AAMCI provides many training opportunities, and many paid opportunities to obtain higher levels of certificates. Primary responsibilities include, but are not limited to: Provide general administrative and clerical support including mailing, scanning, faxing and uploading documents Greet residents and visitors Filing Answer and direct phone calls Application intake Rent payment intake Enter work orders Qualifications necessary for success: Computer Software Knowledge - Microsoft Outlook and Word Excellent communication skills - Written and Verbal Ability to prioritize tasks Benefits include: company-paid text care for medical inquiries, shared cost medical insurance, company-paid employee dental insurance, company-paid employee vision insurance, employee-paid short-term disability, company-paid long-term disability and life insurance. AAMCI provides a generous 401K program where the company matches employee contribution up to 5% of annual pay. Eligibility begins after completing one year of employment. Enrollment in January, April, June and September annually. 8 Federal holidays, 1 Floating Federal/Religious holiday, 1 community volunteer day and 1 personal holiday. A robust Paid Time Off program accrues with each pay period. PTO is provided as 16 days annually years 1 - 4 (5 days available after initial 90 days of employment), 21 days annually years 5 - 9 and 26 days annually after reaching 10th year anniversary. ABOUT AAMCI-MANAGEMENT, INC Chartered in 1972, we are a residential property management company with the sole purpose of managing multifamily housing with a focus on low and moderate-income developments. We manage over 4,000 units in the Midwest and Southeast. In addition, we invest in multifamily housing and are involved in development utilizing the low-income housing tax credit program. Our driving force is to provide the best home possible for our residents to thrive. We constantly aspire to deliver innovative and high-quality residential management with enthusiasm, integrity, and professionalism. Our employees are a critical part of that. We believe all of our staff should have the opportunity to grow and establish a career with us. Additionally, our firm offers generous benefits.

Role Description At College HUNKS Hauling Junk & Moving, our success depends on our people living our core values every day: Building Leaders; Listen, Fulfill, and Delight; Create a Fun, Enthusiastic Team Environment; and Always Branding. An office administrator is a supportive force for each core value. The ideal HUNK or HUNK ette is a flexible problem solver with superb communication skills and a detail-oriented mindset. Multitasking and the ability to deftly handle the unexpected are essential qualities to bring to the position. The ideal candidate will be competent in prioritizing and working with little supervision. They will be self-motivated and trustworthy. They must be a HUNK (Honest, Uniformed, Nice, Knowledgeable service). This role also has sales and commission opportunities for the super motivated candidate. Objectives of this Role 100% client amazement Support of Operations Management, including Owners, General Manager, and Operations Managers Effective communication with clients, potential clients and HUNKS Assist with facilities management Duties include but are not limited to: Warmly greet visitors and clients to our facility Communicate with clients to confirm their appointments Communicate with potential clients Follow up with clients regarding claims Keep stock of office supplies and advising when supplies are low Manage agendas/travel arrangements/appointments etc. for management Manage phone calls and correspondence (e-mail, letters, packages etc.) Create and update records and databases with personnel, financial and other data Assist colleagues whenever necessary Prepare correspondence, documentation, or presentation materials Organize special functions and social events Skills and Qualifications Highly organized multitasker who works well in a fast-paced environment Willingness to learn and to grow with the company Outstanding communication and interpersonal abilities Strong time-management skills and multitasking ability Excellent organizational and leadership skills Familiarity with office management procedures and basic accounting principles Prior experience handling administrative responsibilities or related field Sales or customer service experience is preferred Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) High school diploma or equivalent; associate's or bachelor's degree in business, administration, or related field preferred Office administrator Role Description At College HUNKS Hauling Junk & Moving, our success depends on our people living our core values every day: Building Leaders; Listen, Fulfill, and Delight; Create a Fun, Enthusiastic Team Environment; and Always Branding. An office administrator is a supportive force for each core value. The ideal HUNK or HUNK ette is a flexible problem solver with superb communication skills and a detail-oriented mindset. Multitasking and the ability to deftly handle the unexpected are essential qualities to bring to the position. The ideal candidate will be competent in prioritizing and working with little supervision. They will be self-motivated and trustworthy. They must be a HUNK (Honest, Uniformed, Nice, Knowledgeable service). This role also has sales and commission opportunities for the super motivated candidate. Objectives of this Role 100% client amazement Support of Operations Management, including Owners, General Manager, and Operations Managers Effective communication with clients, potential clients and HUNKS Assist with facilities management Duties include but are not limited to: Warmly greet visitors and clients to our facility Communicate with clients to confirm their appointments Communicate with potential clients Follow up with clients regarding claims Keep stock of office supplies and advising when supplies are low Manage agendas/travel arrangements/appointments etc. for management Manage phone calls and correspondence (e-mail, letters, packages etc.) Create and update records and databases with personnel, financial and other data Assist colleagues whenever necessary Prepare correspondence, documentation, or presentation materials Organize special functions and social events Skills and Qualifications Highly organized multitasker who works well in a fast-paced environment Willingness to learn and to grow with the company Outstanding communication and interpersonal abilities Strong time-management skills and multitasking ability Excellent organizational and leadership skills Familiarity with office management procedures and basic accounting principles Prior experience handling administrative responsibilities or related field Sales or customer service experience is preferred Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) High school diploma or equivalent; associate's or bachelor's degree in business, administration, or related field preferred Location is: 1400 N. 6th Ave. Ste. D8 Knoxville, TN 37917 Compensation: $11-$15/hour Employment Opportunities With College HUNKS As Seen on ABC's Shark Tank, HGTV's House Hunters, Blue Collar Millionaires and more... With 90 franchise locations across the U.S., College Hunks Hauling Junk and Moving is the largest and fastest growing junk removal and moving franchise opportunity. In 2015 CHHJM was named one of the fastest growing companies College Hunks World Headquarters is located in Tampa, FL. CHHJM Headquarters operations provides franchise support to their franchise owners across the country and operates a World Class Sales and Loyalty Center. Recognized as one of the Top Places to Work, and known for its unique and fun company culture, CHHJM is an ideal place to flourish and grow as a professional. COMPANY MISSION: To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service). Southern Moving LLC dba Colleg is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to College Hunks Hauling Junk Corporate.

Our Premier client is looking for a Front Office Manager for a LUXURY Hotel onsite in Charleston, SC. The person applying to this position MUST have Four or Five Star and/or Four-Five Diamond hotel experience. FORBES CUSTOMER EXPERIENCE (no exceptions). The Front Office Manager is a key leader within the Rooms Division, responsible for ensuring seamless and elevated guest experiences across Guest Services, Front Desk, Concierge, and Rooms Control. This position champions operational excellence, Forbes Five-Star standards, and an inspired service culture reflective of this hotel's legacy and ambition. Reporting to the Director of Front Office, the Front Office Manager leads by example, cultivates top-tier talent, and brings a strategic mindset to daily operations. They serve as ambassadors of the brand - embodying empathy, professionalism, and presence. While no job description can provide a comprehensive list of all duties, the following outlines the major responsibilities for the position. Duties/Responsibilities: Demonstrates proactive ownership of the Front Office operation as a department head. Maintains consistent communication by monitoring and responding to emails and messages in a timely manner. Provides direction and follow-through on matters without reliance on continuous oversight. Balances professional responsibilities with personal well-being, while recognizing the nature of the role requires ongoing engagement beyond scheduled shifts. Represent the property and the management by projecting a positive hotel image through excellent communication, efficient problem solving, and taking responsibility of guest needs. Lead and mentor Front Office team members through daily operations, with a focus on coaching, performance development, and cultivating leadership from within. Spearhead upsells, audits, creation of Standard Operating Procedures based on needs. Ensure execution of Forbes Five-Star service through daily audits, training, and implementation of best practices and SOPs. Partner closely with Housekeeping, Revenue, Spa, Transportation, and other departments to ensure a collaborative, guest-focused operation. Proactively manage daily arrivals, departures, special occasions, and VIP programming. Oversee rooms control and billing accuracy to ensure a seamless guest journey. Represent Director of Front Office/Assistant Director of Front Office in their absence. Ensure brand standards are not only met - but exceeded - at every touchpoint. Required Skills/Abilities: Exceptional communication skills - both verbal and written - with a talent for gracious guest recovery and conflict resolution. Must be proficient in Windows, Word, Excel, PowerPoint. INFOR HMS knowledge is preferred. Education and Experience: A 4-year degree or equivalent in hospitality or related studies. Minimum of 2 years' experience in a luxury or Forbes-rated property with a progressive track record of leadership in Front Office operations. Benefits: Enjoy free meals in our colleagues' café Paid Time Off based on hours worked, up to 16 days in your first year 8 Paid Public Holidays Up to 4.5% Company Match - Retirement Savings Plan after one year of service Medical, Dental, Vision Insurance Flexible Spending Account Health Savings Account Colleague Commuter Benefit Hotel discounts at Spa & Dining Outlets Friends & Family Hotel Room Discounts

Job Description We are hiring immediately for a full time ADMINISTRATIVE OFFICE PERSONNEL position. Note: online applications accepted only. Schedule: Full time; Monday through Friday, hours may vary. More details upon interview. Requirement: Prior Microsoft Office and customer service experience is preferred. Willing to train! Perks: Medical, dental, 401k, paid vacation, sick time, holidays. Pay Range: $18.00 per hour to $20.00 per hour. ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI). We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1467844. The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: *************************** Skg Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM's clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets. ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA). Job Summary Summary: Performs a variety of clerical duties, including answering telephones, bookkeeping, typing, word processing, office machine operation and filing. Essential Duties and Responsibilities: Trains other staff members to perform work activities, such as using computer applications. Answers telephones, directs calls, takes messages and runs errands. Prepares meeting agendas, attends meetings and records/transcribes minutes. Makes travel arrangements. Completes work schedules, manages calendars and arranges appointments. Opens and routes incoming mail, answers correspondence and prepares outgoing mail. Compiles, copies, sorts and files records of office activities, business transactions and other activities. Completes and mails bills, contracts, policies, invoices and checks. Operates office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers. Types, formats, proofreads and edits correspondence, reports and other documents. Reviews files, records and other documents to obtain information to respond to requests. Computes, records and proofreads data and other information. Processes and prepares documents, such as business or government forms and expense reports. Maintains and updates filing, inventory, mailing and database systems. Communicates with customers, employees and others to answer questions; disseminates or explains information; takes orders and addresses complaints. Collects, counts and disburses money; performs basic bookkeeping; completes banking transactions. Troubleshoots problems involving office equipment. Performs other duties as assigned. Associates at ESFM are offered many fantastic benefits. Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. About Compass Group: Achieving leadership in the foodservice and facility management industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. ESFM maintains a drug-free workplace. ESFM

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a Guest Relations Manager for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Guest Relations Manager checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Guest Relations Manager, represents senior resort leadership including the General Manager while acting in the capacity of Manager on Duty and supporting all second shift property operations, ensuring that the highest levels of hospitality and service are provided. The Guest Relations Manager resolves and reports escalated guest concerns or property incidents. By being highly visible, proactive and familiar with all resort operations, the Guest Relations Manager is responsible for monitoring appropriate staffing levels, service delivery, Host and property appearance, and safety and security concerns. Furthermore, this role acts as property guest satisfaction (NPS) Champion focusing on understanding drivers of guest satisfaction, educating Hosts and supporting resort-wide continuous improvement efforts resulting in improved guest satisfaction, value, and repeat visitation. Summary of Essential Functions & Responsibilities * Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the resort * Assists with the development and implementation of property-wide strategies that deliver products and services to meet or exceed the needs and expectations of resort guests with emphasis on growing guest satisfaction, repeat visitation and overall Net Promoter scores * Interacts with guests on a regular basis throughout the resort to obtain feedback on quality of product, service levels and overall satisfaction. Educates the team and emphasizes drivers of guest satisfaction and dissatisfaction during facilitated staff and daily stand-up meetings * Serves as a leader and role model for guest relations and in displaying outstanding hospitality, problem-ownership, problem-solving and problem-resolution skills * Ensures a positive, engaging, and empowering work environment for all Hosts, and high levels of Host engagement and job satisfaction. Promotes continuous improvement * Observes service behaviors, to make sure Hosts understand and demonstrate customer service expectations. Provides feedback and coaching to Hosts * Cross-trained in rooms and non-rooms departments and capable of assisting where needed * Provides immediate assistance to guests as necessary, resolves problems/complaints to satisfaction of guest, communicates actions to appropriate departments and/or leadership and follows up as required * Intervenes in any guest/Host situation as needed to insure the integrity of Dollywood Parks & Resorts and resort is maintained, guest satisfaction is achieved, and Host well-being is preserved * Conducts regular inspection tours of the entire resort, including guest rooms, front and back of house areas for appearance, condition and cleanliness, safety, staffing, security, and maintenance. Ensures compliance with all Dollywood policies, standards and procedures * Monitors guest feedback from all sources and, in collaboration with the marketing team, responds to social media posts, emails, etc. as required. Communicates feedback to respective departments * Celebrates successes and publicly recognizes the contributions of team members * Understands, complies with and able to implement safety and security policies and procedures, including property emergency protocols and procedures. Communicates risks and potential hazards * On-boards/trains new members to the Manager on Duty Rotation. Facilitates annual MOD refresher training * Acts as Lobby Ambassador during peak arrival times * Establishes and distributes monthly MOD schedule to all departments Management reserves the right to change and/or add to these duties at any time. Education and Experience Required * High school diploma or equivalent * Post-secondary education in Hospitality, Hotel Management, Tourism, or Business preferred * A minimum of 2 years progressive supervisory experience within the Rooms Division, Food & Beverage or Safety/Security of a hotel preferred * Requires a knowledge of hotel/resort operations with specific focus in rooms operations * Intermediate computer skills including working knowledge of Microsoft applications * Must successfully pass a background check, drug test and obtain a TN driver's license * College degree Preferred. Degree in Business or Hospitality preferred * Extensive practical experience would be considered in lieu of educational degrees * Strong reading, writing, speaking, and presentation skills * A working, hands on knowledge of PMS and POS Systems. HotSOS, Micros (POS), and Opera (PMS) preferred Knowledge, Skills, and Abilities * Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed * Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees * Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work * Must be self-motivated and disciplined * Must be able to prioritize and complete work assignments on a timely basis * Must maintain strict confidentiality and judgment regarding privileged information * Must be committed to continuous improvement * Must have professional appearance with good personal hygiene * Must promote and support a "team" work environment by cooperating and helping co-workers * Must be able to be productive in a fast-paced, dynamic environment * Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays * Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines * Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills * Must show appreciation of others * Able to get along with other employees to work out problems and resolve conflicts * Able to comprehend instructions and retain information * Able to perform duties consistent with creating a safe and secure environment for hosts and guests * Able to be flexible to handle frequent changes in priorities * Able to add, subtract, multiply and divide with accuracy * Able to communicate effectively using standard English grammar and punctuation * Able to tolerate various temperatures while working outdoors * Able to operate/drive a company vehicle with valid TN driver's license and insurance. * Exhibits objectivity and openness to other's views; gives and welcomes feedback; puts success of teams above own interests; inspires trust of others. * Must operate with tenacity, be productive under pressure, be "hands-on" when needed, and demonstrate work-life balance that models long-term success to meet the physical demands of the job The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a Guest Relations Manager for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Guest Relations Manager checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Guest Relations Manager, represents senior resort leadership including the General Manager while acting in the capacity of Manager on Duty and supporting all second shift property operations, ensuring that the highest levels of hospitality and service are provided. The Guest Relations Manager resolves and reports escalated guest concerns or property incidents. By being highly visible, proactive and familiar with all resort operations, the Guest Relations Manager is responsible for monitoring appropriate staffing levels, service delivery, Host and property appearance, and safety and security concerns. Furthermore, this role acts as property guest satisfaction (NPS) Champion focusing on understanding drivers of guest satisfaction, educating Hosts and supporting resort-wide continuous improvement efforts resulting in improved guest satisfaction, value, and repeat visitation. Summary of Essential Functions & Responsibilities Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the resort Assists with the development and implementation of property-wide strategies that deliver products and services to meet or exceed the needs and expectations of resort guests with emphasis on growing guest satisfaction, repeat visitation and overall Net Promoter scores Interacts with guests on a regular basis throughout the resort to obtain feedback on quality of product, service levels and overall satisfaction. Educates the team and emphasizes drivers of guest satisfaction and dissatisfaction during facilitated staff and daily stand-up meetings Serves as a leader and role model for guest relations and in displaying outstanding hospitality, problem-ownership, problem-solving and problem-resolution skills Ensures a positive, engaging, and empowering work environment for all Hosts, and high levels of Host engagement and job satisfaction. Promotes continuous improvement Observes service behaviors, to make sure Hosts understand and demonstrate customer service expectations. Provides feedback and coaching to Hosts Cross-trained in rooms and non-rooms departments and capable of assisting where needed Provides immediate assistance to guests as necessary, resolves problems/complaints to satisfaction of guest, communicates actions to appropriate departments and/or leadership and follows up as required Intervenes in any guest/Host situation as needed to insure the integrity of Dollywood Parks & Resorts and resort is maintained, guest satisfaction is achieved, and Host well-being is preserved Conducts regular inspection tours of the entire resort, including guest rooms, front and back of house areas for appearance, condition and cleanliness, safety, staffing, security, and maintenance. Ensures compliance with all Dollywood policies, standards and procedures Monitors guest feedback from all sources and, in collaboration with the marketing team, responds to social media posts, emails, etc. as required. Communicates feedback to respective departments Celebrates successes and publicly recognizes the contributions of team members Understands, complies with and able to implement safety and security policies and procedures, including property emergency protocols and procedures. Communicates risks and potential hazards On-boards/trains new members to the Manager on Duty Rotation. Facilitates annual MOD refresher training Acts as Lobby Ambassador during peak arrival times Establishes and distributes monthly MOD schedule to all departments Management reserves the right to change and/or add to these duties at any time. Education and Experience Required High school diploma or equivalent Post-secondary education in Hospitality, Hotel Management, Tourism, or Business preferred A minimum of 2 years progressive supervisory experience within the Rooms Division, Food & Beverage or Safety/Security of a hotel preferred Requires a knowledge of hotel/resort operations with specific focus in rooms operations Intermediate computer skills including working knowledge of Microsoft applications Must successfully pass a background check, drug test and obtain a TN driver's license College degree Preferred. Degree in Business or Hospitality preferred Extensive practical experience would be considered in lieu of educational degrees Strong reading, writing, speaking, and presentation skills A working, hands on knowledge of PMS and POS Systems. HotSOS, Micros (POS), and Opera (PMS) preferred Knowledge, Skills, and Abilities Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work Must be self-motivated and disciplined Must be able to prioritize and complete work assignments on a timely basis Must maintain strict confidentiality and judgment regarding privileged information Must be committed to continuous improvement Must have professional appearance with good personal hygiene Must promote and support a “team” work environment by cooperating and helping co-workers Must be able to be productive in a fast-paced, dynamic environment Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills Must show appreciation of others Able to get along with other employees to work out problems and resolve conflicts Able to comprehend instructions and retain information Able to perform duties consistent with creating a safe and secure environment for hosts and guests Able to be flexible to handle frequent changes in priorities Able to add, subtract, multiply and divide with accuracy Able to communicate effectively using standard English grammar and punctuation Able to tolerate various temperatures while working outdoors Able to operate/drive a company vehicle with valid TN driver's license and insurance. Exhibits objectivity and openness to other's views; gives and welcomes feedback; puts success of teams above own interests; inspires trust of others. Must operate with tenacity, be productive under pressure, be “hands-on” when needed, and demonstrate work-life balance that models long-term success to meet the physical demands of the job The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.