Manager Customer Experience
Office manager job in Lansing, MI
We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations.
This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success.
This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands.
The starting salary for this role is $100K, commensurate with experience.
**What You'll Do:**
+ Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints
+ Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences
+ Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions
+ Identify and prioritize CX breakdowns through VOC, operational data, and field feedback
+ Act as the first point of contact for field leaders on CX-related challenges and opportunities
+ Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product
+ Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders
+ Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs
+ Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement
**What We're Looking For:**
+ Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred
+ 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams
+ Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey
+ Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles
+ Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in
+ High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike
+ Systems thinker with the ability to balance customer empathy with business impact
+ Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business
**What You'll Get:**
+ 40% off any standard Hertz Rental
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching.
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Office Manager
Office manager job in Haslett, MI
An Office Manager will achieve a world class Total Patient Experience that both maximizes the retail sales but also supports the patients' medical needs. Responsible for the overall sales and profitability of an office location. Manage all operations of the location to include team member support, merchandising, inventory management, training and safety. Execute Total Patient Experience (TPE) to drive revenue and profitability. Exercise independent judgment and discretion in managing overall performance of the entire retail operation. A Licensed Office Manager will possess a State Optician's License for states where required by the company.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE).
* Develop and maintain a good working relationship with doctor/doctors associated with office location and serve as liaison between doctor and office team.
* Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results.
* Conduct performance reviews and compensation evaluations for the office team.
* Exercise judgment and utilize tools to achieve revenue and EBITDA growth.
* Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
* Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPPA & OSHA requirements, hazardous material handling and waste disposal.
* Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule.
* Execute day-to-day operations of the office by ensuring the following is completed: Team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.
QUALIFICATIONS
* Industry related experience will be beneficial.
* Mangement experience required
* Favorable result on background check as required by state.
* Must be able to provide proof of identity and right to work in the United States.
EDUCATION AND/OR EXPERIENCE
* HSD or GED
* ABO, NCLE, LDO could be preferred
LICENSES AND CREDENTIALS
* None
SYSTEMS AND TECHNOLOGY
* Proficient in Microsoft Excel, Word, PowerPoint, Outlook
LOCATION
* Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities
PHYSICAL REQUIREMENTS
* This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity-including color, depth, peripheral vision, and the ability to adjust focus-is required 100% of the time. Occasional driving or climbing may also be necessary.
If you need assistance with this application, please contact **************. Please do not contact the office directly - only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
NOTE: s are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.
Auto-ApplyManager - Business Growth Enablement
Office manager job in Lansing, MI
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
American Express is a leading global payments, network, and travel company, backed by one of the world's most recognized brands. American Express is unique in the payments industry as an issuer of cards as well as a worldwide network that processes millions of merchant transactions daily. We offer the broadest array of charge, credit, prepaid and co brand cards for consumers, small businesses, midsize companies, large corporations and many of the biggest companies in the world. Global Commercial Services (GCS) is a core operating group of American Express and has delivered robust growth over the past decade. GCS partners with corporate clients to help them manage travel expenses and make purchases through proprietary payment solutions and expense management tools.
The **Global Corporate Payments B2B Expansion / Deal Advisory Manager** will be responsible for expansion sales across our large and most strategic customers in US markets within our Global Commercial Services (GCS) division.
**Overall responsibilities:**
+ Growing and entrenching business by expanding or cross selling the American Express B2B payment suite to existing GCG/LM clients.
+ Responsibilities will also include working closely with Global and Large (G&L) CLM teams to identify top B2B opportunities, enhance customer relationships to drive program growth, profitability and client satisfaction.
+ Role will be required to partner with key SMEs within American Express to ensure robust payment programs are achieved and implemented.
+ Ongoing program oversight to ensure sustainable supplier management will be a critical component of long term responsibility.
+ Strong relationship and program management skills will also be required to facilitate SME involvement in designing and implementing robust programs.
+ The candidate must have the ability to build relationships with key decision makers within existing payments programs to demonstrate the value drivers of American Express payment tools.
+ The candidate will work closely with our GMNS (MA, COE, CLM) partners to drive enablement success.
+ The candidate will be responsible for leading key discussions focused on integrating B2B tools with organization's ERP systems as well as conducting full P2P work stream discussions.
+ The candidate should have a good understanding of our clients technical environments, including ERP systems, procurement systems and P2P solutions
**Qualifications:**
+ Strong track record of identifying and closing complex B2B deals with proven results
+ Effective communication skills taking a consultative approach to service, sell, entrench and drive success
+ Strong interpersonal skills to partner with American Express SMES to consult with the client about best practices and other B2B solutions
+ Ability to build relationships and effectively communicate with Procurement, Finance and Treasury professionals
+ Strong interpersonal skills to identify and share best practices
+ Experienced at leading and executing on sales strategies, presentations and subsequent negotiations
+ Strong financial and analytical skills
+ Experienced in sourcing and qualifying leads and managing a pipeline of multiple accounts, researching and understanding customer needs, and planning strategically to close the sale through solutions selling
+ Proven as tenacious, focused and results-oriented
+ Must be able to work in a virtual environment
**Qualifications**
Salary Range: $103,750.00 to $174,750.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions
**Job:** Sales
**Primary Location:** United States
**Schedule** Full-time
**Req ID:** 25022862
Team Manager, Engineering Pack, BlueOval Battery Park Michigan
Office manager job in Marshall, MI
At BlueOval Battery Park Michigan, you will... • use your entrepreneurial skills and team mindset to come up with data-driven solutions • build and lead an agile team to deliver the advanced technology that drives the future • create a culture of trust, encourage diversity of thought and foster leadership in others
• be part of the historic transformation of the automotive industry.
Candidates must possess full flexibility and a readiness to consistently work across all established standard, operating, and rotational shift schedules, encompassing day, night, weekend, and holiday shifts.
You'll have...
Bachelor of Science in Engineering, Electrical, Mechanical, Industrial or other
5+ years' experience in maintenance/ engineering management in production facility
2+ years of experience in assembly manufacturing processes
2+ years of experience applying Lean Manufacturing principles
• Microsoft Office/ 365 Expertise (Word/Excel/Outlook)
Even better, you may have...
Master's degree in engineering, Electrical, Mechanical, Industrial or other
• 1+ years of experience in Battery Pack manufacturing application processes
Six Sigma certification
• 2+yr Knowledge with Fanuc Robot systems
• 2+ years of experience with Siemens PLCs
•2+ Knowledge of constraint management principles
• 2+ Safety and Quality experience preferred.
•2+ Knowledge with SAP Enterprise Asset Management System software
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to the BlueOval Battery Park Michigan facility, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, and prescription drug coverage
• Flexible family care days, parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time
Visa sponsorship is not available for this position.
Candidates for positions must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************.
This position is a salary grade 6.
For more information on salary and benefits, click here: *****************************
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************.
#LI-Onsite
#LI-LW1
What you'll do...
• Lead Project Development Writing and process of collecting and evaluating data in sound business cases.
• Coach, Counsel and Teach the team's Engineers & GSR's to handle and lead process improvement and capital investment projects.
• Coordinate the resources and activities of ME organization to meet the production schedule within budgetary limitations and time constraints.
• Participates in production scheduling, staffing, procurement and maintenance of equipment, quality control, inventory control, and the coordination of production activities with those of other departments.
• Analyzes the plant's personnel and capital resources to select the best ways of meeting the production quota.
• Monitors the production run to make sure that it stays on schedule and correct any problems that may arise.
• Promotes and ensure constant improvement in the ME organization toward the common goal of improving product quality, plant competitiveness and total cost structure.
• Ensures department complies with government/industry standards.
• Coordinate the resources and activities required to ensure problem free start-up.
• Facilitate start-up / shift to shift meetings.
• Evaluate and deliver FTPM measurable.
• Promote and support Small Teamwork Groups
• Champion constraint analysis and coordinate activities to eliminate the bottlenecks.
• Ensure deliverables are aligned with VIM Action Matrix, 5-year plan, JPH Package
• Establish the goal of maximizing equipment effectiveness to improve productivity.
• Review/approve PM activities.
• Address department Health and Safety concerns
• Review department safety measurables & coordinate improvement activities
• Drive Safety, Quality. Cost, Delivery, Morale, Environment
• Manage to budgets.
Excellent leadership and interpersonal skills
• Ability to interact with all employees in the organization.
Strong communication and problem-solving skills
Demonstrated ability to work as a team.
• Strong negotiation and persuasion skills
• Demonstrated ability to lead, empower and develop employees.
• Demonstrated conflict management skills.
• Strong analytical, problem solving, and organization skills.
• Ability to work closely and successfully with others in order to deliver results.
• Successful candidate must be able to demonstrate leadership in ONE FORD (leadership) behaviors combined with outstanding interpersonal, teambuilding, and communication skills
Auto-ApplyCare Team Manager
Office manager job in Jackson, MI
At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.
**:**
**_FULL TIME_**
**_8-5_**
**_UP TO 50K_**
**_ARBOR NORTH MICHIGAN_**
You take pride in your ability to help people, in any environment, and that perfectly aligns with our culture. Our Care Team Managers are truly valued, and essential, in providing the best care to each patient, every day. At Elara Caring, all our team members play an integral role in shaping the future of healthcare. Being a part of something this great, starts by carrying out our mission every day through your true calling: supporting an amazing team of compassionate and dedicated healthcare providers.
Delivering the **_right care, at the right time, in the right place_** is the mission that inspires Elara Caring, and **_that starts with the right people_** . Currently, we serve over 65,000 patients nationwide, with constant opportunities to have a significant influence in the lives of our patients and their families. This means you have countless ways to make a difference in your role as Coordination Team Lead by helping your team to reach their full potential.
To continue to be an industry pioneer delivering unparalleled care, we need Care Team Managers with commitment and compassion. Are you one of them? If so, apply today!
Why Join the Elara Caring mission?
+ You'll work in a collaborative environment
+ You'll be rewarded with a unique opportunity, working with elite team of healthcare professionals
+ Outstanding compensation package
+ Comprehensive onboarding and mentorship
+ Opportunities for advancement
+ Medical, dental, and vision benefits, 401K match and paid time off for full-time staff
What is Required?
+ High School Diploma or GED
+ 3 years of experience in the home care industry, or fast-paced office environment
+ 2 years of coordinating, and management experience is preferred
+ Knowledge of Medicare and Medicaid, home health care benefits, policies and procedures
+ Excellent computer and communication skills, with ability to work in fast-paced environment
+ Reliable transportation to perform job responsibilities
You will report to the Branch Director, Alternative Branch Director, or Regional Branch Director.
_This is not a comprehensive list of all job_ responsibilities _; a full_ __ _will be provided._
_We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace._
_\#ElaraGA_
_We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families._
_Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law._
_Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9._
_At Elara Caring, pay and compensation are determined by a variety of factors, including education, job-related knowledge, skills, training, and experience. Our compensation structure reflects the cost of labor across different U.S. geographic markets, and may vary based on location._
_This is not a comprehensive list of all job responsibilities and requirements; upon request, a job description can be provided._
_If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to_ _********************._
Assistant Manager Needed ASAP- Office Expansion
Office manager job in Flint, MI
Our mission is to build connections between our clients and their potential customer base by creating a standard of excellence and providing top notch service while, fostering our teams' growth through a rewarding and progressive environment. The growth of our team members is our highest priority. We are passionate about delivering quality and results. Optimum Retail Dynamics values teamwork within our agency and strives for good partnerships across all platforms.
Job Description
Direct Customer Service Representative
ASST MANAGER NEEDED ASAP-NEW DIVISION & OFFICE EXPANSION
*
Please note:
The Direct Customer Service position that we currently have open is an Entry Level Management opportunity, with no ceiling on the opportunity for growth. If you are looking to step directly into a management position, this is
NOT
the position for you. We require all managers, regardless of past experience to train in all areas of our company prior to taking on management responsibilities.
____________________________________________________________________________________________
Our Direct Customer Service Representatives work in an environment that is centered on being a part of a team and being included in a family atmosphere. We bring together diverse individuals who have an array of expertise, skills and potential helps us create progressive promotional event solutions for our clients. We ar
e
looking for key individuals to provide customer service and promotional knowledge to our client base.
Join a company
that invests in its employees and truly wants YOU to succeed.
We provide our Representatives with:
- Comprehensive Paid Training by a National Manager
- Opportunities to earn $200 Monthly Gas Allowance
- Opportunities to earn $100 Cell Phone Reimbursement
- Numerous Advancement Opportunities
- PTO and Benefits after 90 days
Qualifications
Do You Have The Qualifications?
- Student Mentality
-
Infectious Positive Attitude
- Reliable Transportation
- Ability To Learn and Apply Marking/Promotional Strategies
- Strong interpersonal and customer service skills
- Desire for an Entry Level Opportunity with Management Goals
Additional Information
Education and/or formal training:
High school diploma or GED equivalent.
Excellent interpersonal skills
Ability to identify and meet customer's needs and requirements
Exceptional customer service skills
Punctual, regular, and consistent attendance is required
Knowledge, skills and abilities:
Excellent verbal and written communication skills
Must be self-motivated with a demonstrated ability to work independently in a fast paced environment
Ability to establish and maintain effective relationships with customers
Strong team and interpersonal relationship skills conducive to team development
Ability to work independently, make judgment decisions and demonstrate consistent follow through
Creates and maintains customer loyalty by serving customers above and beyond their expectations
Exercises good judgment in decision-making in order to routinely deliver exceptional customer support at all times
All your information will be kept confidential according to EEO guidelines.
Send in your resume today!
Office Manager
Office manager job in Haslett, MI
An Office Manager will achieve a world class Total Patient Experience that both maximizes the retail sales but also supports the patients' medical needs. Responsible for the overall sales and profitability of an office location. Manage all operations of the location to include team member support, merchandising, inventory management, training and safety. Execute Total Patient Experience (TPE) to drive revenue and profitability. Exercise independent judgment and discretion in managing overall performance of the entire retail operation. A Licensed Office Manager will possess a State Optician's License for states where required by the company.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE).
* Develop and maintain a good working relationship with doctor/doctors associated with office location and serve as liaison between doctor and office team.
* Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results.
* Conduct performance reviews and compensation evaluations for the office team.
* Exercise judgment and utilize tools to achieve revenue and EBITDA growth.
* Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
* Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPPA & OSHA requirements, hazardous material handling and waste disposal.
* Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule.
* Execute day-to-day operations of the office by ensuring the following is completed: Team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.
QUALIFICATIONS
* Industry related experience will be beneficial.
* Mangement experience required
* Favorable result on background check as required by state.
* Must be able to provide proof of identity and right to work in the United States.
EDUCATION AND/OR EXPERIENCE
* HSD or GED
* ABO, NCLE, LDO could be preferred
LICENSES AND CREDENTIALS
* None
SYSTEMS AND TECHNOLOGY
* Proficient in Microsoft Excel, Word, PowerPoint, Outlook
LOCATION
* Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities
PHYSICAL REQUIREMENTS
* This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity-including color, depth, peripheral vision, and the ability to adjust focus-is required 100% of the time. Occasional driving or climbing may also be necessary.
If you need assistance with this application, please contact **************. Please do not contact the office directly - only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
NOTE: s are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.
Auto-ApplyDental Office Manager
Office manager job in Brighton, MI
At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Dental Office Manager, which at Aspen Dental we call an Operations Manager, you will have the opportunity to give back to communities and positively affect patients' lives.
Job Type: Full - Time
Salary: $55000 - $65000 /year + monthly and quarterly incentive earnings
At Aspen Dental, we put You First. We offer:
* A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match*
* Career development and growth opportunities to support you at every stage of your career
* A fun and supportive culture that encourages collaboration and innovation
* Free Continuous Learning through TAG U
How You'll Make a Difference:
As a Dental Office Manager, you will lead the office in all office operations in support of the doctors to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you'll participate in an extensive, ten-week training program to gain business and leadership knowledge designed to help you succeed and grow within our organization.
* Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards
* Hire, develop, manage and retain the office staff
* Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care
* Review monthly business results, manage profit and loss, align sales plan to support business goals and create strategies to increase profitability
* Prepare and lead daily huddles with team to level set expectations to optimize patient experience and business performance
* Additional tasks as required
Preferred Qualifications
* Minimum of one year of managing a team of direct reports
* High school diploma or equivalent; college degree is preferred
* A people centric leader who motivates and inspires others
* Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds
* Demonstrate analytical thinking; place a premium on leveraging data
Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization.
* May vary by independently owned and operated Aspen Dental locations.
Limitations apply, please see recruiter for details
ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Auto-ApplyFront Desk Supervisor - AC Hotel Lansing
Office manager job in Lansing, MI
Join Our Team at AC Hotel Lansing - Front Desk Supervisor Wanted!
Are you passionate about hospitality and creating unforgettable guest experiences? At AC Hotel Lansing, we blend modern design with European-inspired service, and we're looking for a Front Desk Supervisor who shares our commitment to excellence.
As the hub of the hotel, the front desk is where first impressions are made-and as a supervisor, you'll lead the team that sets the tone for every guest interaction. Your leadership will ensure seamless operations, uphold AC brand standards, and foster a culture of proactive, responsive, and caring service. If you thrive on engaging with people, guiding a team, and delivering elevated experiences, this is your opportunity to shine.
Why You'll Love This Role:
You'll be the go-to leader for our front desk team, creating a cohesive, guest-focused environment.
You'll have the chance to grow-many of our supervisors advance to Assistant General Manager roles within a couple of years.
You'll work in a stylish, vibrant setting that reflects the AC Hotel brand's sophisticated, modern vibe.
What You'll Do:
Deliver exceptional service to every guest, every time.
Oversee check-in/check-out processes with efficiency and warmth.
Manage reservations, special requests, and room blocks like a pro.
Maintain a thorough knowledge of our property, amenities, and selling strategies.
Support yield management efforts alongside the AGM and GM.
Ensure the lobby and front desk area reflect the sleek, polished AC aesthetic.
Uphold safety, security, and emergency procedures.
Why AC Hotel Lansing & Concord Hospitality?
Competitive Pay & Benefits: Full-time associates enjoy medical/dental/vision coverage, life insurance, disability options, 401K, tuition assistance, and discounted rates at Concord-managed hotels.
Career Growth: We invest in your development with training and advancement opportunities.
Culture That Cares: Our five Cornerstones-Quality, Integrity, Community, Profitability, and Fun-are the foundation of everything we do. At AC Hotel Lansing, you'll join a team that values you and celebrates success together.
Stylish Environment: Work in a space designed for modern travelers, where every detail matters.
If you take pride in your work, love leading a team, and want to be part of a sophisticated, fun, and growth-oriented culture, we want to hear from you!
Apply today and bring your hospitality talent to AC Hotel Lansing!
Office Manager
Office manager job in Brighton, MI
Job Description
The "Corporate Administrative Support/Admin" or
Office Manager
holds a critical role in ensuring the smooth operation of the office by managing various administrative tasks, overseeing data integrity, and serving as a primary point of contact for external stakeholders. This role requires strong organizational skills, attention to detail, and the ability to manage multiple responsibilities efficiently.
Key Responsibilities:
Questionnaire Auditing:
● Conduct thorough audits of completed questionnaires to ensure compliance with established guidelines.
● Identify discrepancies or errors in responses and collaborate with staff to rectify issues.
Data Cleaning:
● Implement data cleaning processes to maintain accurate and reliable records.
● Utilize software tools to identify and correct inaccuracies in datasets.
Final Review of Examiner Recommendations:
● Perform final reviews of recommendations made by examiners for accuracy and completeness.
● Ensure that all recommendations align with departmental standards before submission.
Fielding Taxpayer Calls and Concerns:
● Serve as the first point of contact for taxpayers seeking assistance or clarification on various issues.
● Address inquiries professionally, providing accurate information or directing them to appropriate resources.
Research for Ownership and Occupancy Requirements:
● Conduct research related to property ownership and occupancy requirements as needed.
● Stay updated on relevant laws and regulations affecting property assessments.
General Office Management and Troubleshooting:
● Oversee daily office operations, ensuring a productive work environment.
● Troubleshoot any operational issues that arise, coordinating with IT or other departments as necessary.
Administrative Assistant to Director:
● Provide comprehensive administrative support to the Director, including scheduling meetings, preparing reports, and managing correspondence.
● Assist in project management tasks as directed by the Director. Point of
Contact for External Agencies:
● Act as the liaison between the office and external entities such as the Department of Treasury, Assessors, and Equalization Directors.
● Facilitate communication between parties to ensure clarity on policies and procedures.
Qualifications:
● Bachelor's degree in Business Administration or related field preferred.
● Proven experience in office management or administrative roles.
● Strong analytical skills with experience in data auditing and cleaning.
● Excellent verbal and written communication skills.
● Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with database management systems.
● Ability to manage multiple tasks simultaneously while maintaining attention to detail.
*Must be 30 minutes away or less from office location!*
Assistant Business Manager
Office manager job in Flint, MI
Assistant Business Manager (LAM 0.75)
Department: Operations Reports To: Business Administrator (LAM 1) Employment Type: Full-Time
About EPIC Health
At EPIC Health, we believe healthcare should be high-performing, people-centered, and relentlessly proactive. Our mission is to deliver quality care through innovation, teamwork, and the belief that every visit is a prevention visit. We operate through a connected Pod system - with Multi-Specialty Medical Office Buildings (MOBs), Hubs, and Satellites - where operational excellence is the engine behind patient access and exceptional outcomes.
We're building the future of value-based care, and we're looking for operational leaders who thrive in organized chaos, love solving problems in real time, and believe data and empathy can coexist.
Position Summary
The Assistant Business Manager (LAM 0.75) is a key operational leader responsible for the daily execution of site operations, staff supervision, and workflow compliance. Acting as the bridge between the Business Administrator (LAM 1) and the frontline teams (Clinical Assistants and Medical Receptionists), this role ensures that every day runs efficiently, compliantly, and in alignment with EPIC Health's model of care.
This position is ideal for a hands-on operations professional ready to lead people, manage processes, and grow into full site ownership.
What You'll Do
Operational Leadership
Lead and supervise all Clinical Assistants (CAs) and Medical Receptionists (MRs), ensuring adherence to EPIC's SOPs and daily operational standards.
Conduct Start-of-Day (SOD) readiness checks, staffing reviews, and live patient-flow management throughout the day.
Support the Business Administrator in implementing the ACT Model, Ps-POD adherence, and daily access goals.
Staff Supervision & Development
Coach and mentor Lead CAs (LAM 0.5) and support their leadership growth.
Provide real-time coaching to staff to reinforce SOP execution, efficiency, and service excellence.
Manage attendance, schedule coverage, and performance feedback for all CAs and MRs.
Quality & Compliance Oversight
Audit front desk and back-office workflows to ensure compliance with key SOPs such as:
Support Staff Allocation
Scheduling Follow-Up Appointments
Patient Wait Times (ACK to Started)
Participate in Gemba Walks and Layered Assurance Monitoring (LAM-1) activities to identify and correct process gaps in real time.
Support documentation accuracy, care management workflows, and follow-up scheduling compliance.
Operational Execution & Data Monitoring
Track site-level KPIs: patient throughput, wait times, follow-up scheduling, and provider coverage.
Report daily operational summaries and weekly performance trends to the Business Administrator.
Coordinate staff allocation adjustments and escalate barriers that impact access or patient satisfaction.
Culture & Engagement
Model EPIC's values: Serious Fun. High Performance. Mad Science. Team Player. Ridiculously Responsive.
Foster a collaborative and energetic environment focused on patient care and continuous improvement.
Recognize and celebrate wins - large and small - across your team.
Who You Are
A hands-on problem solver with strong leadership instincts and operational acumen.
Passionate about healthcare operations, patient experience, and helping teams perform at their best.
Detail-oriented, process-driven, and able to make real-time decisions without losing sight of the big picture.
Qualifications
Bachelor's degree in Healthcare Administration, Business, or related field preferred (or equivalent experience).
2+ years of supervisory experience in healthcare operations (preferably in ambulatory or multi-site settings).
Strong understanding of workflow management, staffing, and patient access optimization.
Proficiency in EHR/PM systems (Allscripts, Phreesia, or similar) and data-driven decision-making.
Excellent communication, coaching, and conflict-resolution skills.
Performance Metrics
95% adherence to follow-up scheduling SOP
≤5% staffing variance between SOD forecast and actual coverage
≤15-minute patient wait time (ACK to Start) average
≥90% provider satisfaction with CA/MR support
Positive trend in patient throughput and satisfaction metrics
Why Join EPIC
Work in a forward-thinking organization redefining healthcare delivery.
Join a leadership pipeline - this role is designed to grow into a full Business Administrator (LAM 1) position.
Competitive compensation, health benefits, 401(k), and performance-based incentives.
Access to continuous leadership training and cross-Pod collaboration opportunities.
Ready to Lead EPIC Operations?
If you thrive in fast-paced environments, love solving challenges in real time, and want to grow into a high-impact healthcare leadership role - we'd love to meet you.
Auto-ApplyEvent & Office Coordinator
Office manager job in Okemos, MI
DIRECT SUPERVISOR:
Executive Pastor
JOB TITLE:
Office & Events Coordinator (Part-Time)
PRIMARY RESPONSIBILITIES:
Office Administration
Manage and Facilitate PCO (People, Registrations, Workflows, etc.)
Work with all vendors (communication, invoices, inventory, etc)
Maintain legal status of TCC (via annual filings with the State of Michigan)
Coordinate details for administrative projects initiated and overseen by the Executive Team
Help the Executive Assistant manage and keep up with staff needs, away time, staff birthdays and all staff lunches, etc..
Manage the ************************* email account and Google Voicemail
Event Coordination
Assist in the coordination of events hosted by TCC (ie. Birthday Sunday, Easter Sunday, 48 Hours of Prayer, Mother's Day, etc…)
Recruit volunteers to help pull off events hosted by TCC
OTHER DUTIES:
All staff members are expected to model flexibility and a willingness to take part in church activities and initiatives that may be outside of their normal day-to-day responsibilities and to model servant leadership in their position at all times.
SUMMARY:
The Office & Events Coordinator will be responsible primarily for supporting our staff team in the office and for coordinating special events at The Commons.
CHARACTER:
The successful candidate will have a healthy, vibrant walk with God, will already be actively involved in the leadership of the church, and will be committed to being in authentic gospel community. Their lifestyle will be marked by being a servant leader, generous with their money, time and giftings, joy and love for spending time with the Lord. They will be people of integrity in all areas of life!
COMPETENCY:
The leadership competencies required: ability to thrive in a fast-moving environment; tactical thinker with proven ability to organize functional structures; able to connect multi-generationally; proficient computer skills (ie. word processing, church database software, Google Sheets); strong administration and execution skills.
7 KEYS FOR THIS ROLE:
High Capacity
Team Player
Multi-Tasker
DNA-Carrier
Administrative
Resourceful
Servant-Hearted
EDUCATION & EXPERIENCE:
Bachelor's Degree (not required)
Experience in a ministry context is helpful, but not required
Proven past of being strong in the areas of execution and administration
Experience in Google Workspace (Sheets)
Easy ApplyOffice Supervisor
Office manager job in Jackson, MI
Job DescriptionDescription:
Job Title: Office Supervisor Department: Front End Reports To: Store Manager or Assistant Store Manager, Head Cashier
The Office Supervisor is responsible for overseeing all front-end operations, ensuring a smooth and efficient checkout process for customers. This role includes supervising cashiers, handling customer concerns, balancing registers, maintaining secure cash handling procedures, and ensuring accurate daily and weekly financial reporting. The Head Cashier sets the tone for excellent customer service and leads by example.
Key Responsibilities:
Supervise front-end staff, including cashiers and baggers
Assist with daily cashier performance and provide coaching as needed
Ensure all cash registers are balanced at the end of shifts and troubleshoot discrepancies
Provide prompt and courteous customer service; resolve complaints or escalate to management when needed
Maintain a clean and organized checkout area
Open and close registers, prepare cash deposits, and follow proper cash-handling procedures
Inventory and balance lottery tickets and the store safe
Ensure that front-end team members follow proper bagging procedures and safety guidelines
Communicate with other departments to support smooth store operations
Enforce store policies and procedures among the front-end staff
Monitor breaks and lunches to ensure compliance with labor laws and store policy
Qualifications:
Prior experience as a cashier, with leadership or supervisory experience preferred
Strong communication and problem-solving skills
Excellent customer service and organizational skills
Proven ability to handle cash, reconcile financial records, and maintain accuracy
Comfortable using POS systems and basic office/accounting tools
Ability to stand for extended periods and lift up to 25 lbs as needed
Flexible availability, including evenings, weekends, and holidays
Requirements:
Office Administrator
Office manager job in Dexter, MI
Lotus Gardenscapes is looking for an Office Administrator to support the organization through tremendous growth and process improvements.
Love your landscape. Love your life. Love your work.
Love your landscape. We specialize in unique and interesting outdoor spaces with a focus on custom landscape design and installation, horticultural maintenance and high-quality, technical tree care.
Love your life. Lotus Gardenscapes is a great place to work! We believe that to create landscapes customers love, we have to create a workplace we love too.
Love your work. For over 25 years, we have served 1,000's of people in the greater Washtenaw County area. Our team brings industry certifications and decades of experience to each job. We win national awards, but more importantly win the trust and friendship of our customers.
We offer our team members excellent compensation and benefits programs, including:
Base pay of $60,000 - $70,000 commensurate with experience
Employee Stock Ownership Plan (ESOP) - when the team succeeds, we all win!
Awesome team & job bonus programs
Company healthcare plan (50% first year then 75% for you and your dependents)
Continued training & opportunities for professional certification
Paid staff development & retreat days
The Office Administrator position is key to leading our office team and implementing strong operational processes. This position is responsible for:
Managing all accounts receivable and accounts payable functions;
Leading all processes related to payroll and benefits;
Developing and implementing office policies and procedures;
Championing the customer contact processes - from first web submittal or phone call, to emergency storm response and customer service resolution procedures;
Identifying, recommending and implementing technology to maximize the efficiency of administrative processes in the office and with field team members and our remote support specialists;
Leading implementation, training and communication on administrative processes for company-wide initiatives;
Managing relationships with insurance brokers including health, liability, and workers' compensation coverage;
Coaching and developing the administrative team;
Serving as the liaison with our third-party HR provider.
Qualified candidates must possess the following experience, knowledge or skills:
5+ years of relevant experience in bookkeeping;
Associates degree or equivalent coursework in Accounting preferred;
5+ years of bookkeeper experience;
3+ years of office administration responsibilities;
Proficient with QuickBooks, Google Suite, Smartsheets and Excel;
Flexibility to adapt to changes in procedures and job assignments;
Knowledge of generally accepted accounting principles and practices;
Demonstrates the competencies of growth mind-set: Curiosity, Flexibility, and an ambitious Team Attitude and Focus;
Strong organizational skills;
Ability to work independently;
Excellent communication skills, both written and verbal.
Office Coordinator
Office manager job in Lansing, MI
Who we are
We are a group of scientists, engineers, designers, technicians, and many others who are dedicated to changing the world by developing medical isotopes to treat and eradicate cancer. We also enjoy darts, cornhole, ping-pong, take-out for group lunches, chili cook-offs, and other fun events that make our company a community where we make a life, not just a living.
Who you are
You are an open-minded, enthusiastic, committed team player who is versed in adjusting your style to the customers you are assisting. You are someone who lives and breathes keeping things organized and supporting others in being successful. You are comfortable with the day-to-day routine tasks that keep operations moving and are excited about building a role that stretches your abilities. You are familiar with scheduling with multiple members and are detail oriented with the tasks you perform. Checks and balances for an accurate, polished finished product is second nature to you.
What you can expect to work on
The Office Coordinator is instrumental in ensuring the general administrative functions and activities of the front office run smoothly. This role works diligently to streamline administrative processes, enhance organizational efficiency, and contribute to the overall productivity and effectiveness of Business Services.
Essential functions
Front Office Management & Business Services Coordination:
Handle telephone inquiries, sort and distribute mail and electronic communications, photocopy and scan documents, maintain electronic filing system.
Serves as the primary contact for greeting, directing, and escorting guests.
Assist with the coordination of events, including appointments, meetings, guests and training sessions. This includes arranging for food/catering, facilities and set-up and clean up.
Respond to a variety of inquiries from internal and external parties to provide information.
Process incoming and outgoing mail and internal deliveries (shipping/receiving of packages).
Provide office support including ordering office and janitorial supplies, running errands, coordinating any equipment and facility repairs or maintenance.
Prepare a variety of documents (e.g. correspondence, agendas, minutes, presentations, reports); creates or maintains database information with keen attention to detail.
Maintain office and common areas by providing daily set-up and clean up.
Create updates to the company-wide intranet, the company contact lists and organizational charts as assigned.
Organize and coordinate staff appreciation initiatives and support event planning committee meetings.
Assist in the recruitment process by supporting the Talent Engagement Specialist with scheduling candidate interviews, preparing interview packets, greeting and escorting candidates.
Competencies
Handle matters of sensitive and confidential nature and practice high standards of discretion and confidentiality at all times.
Exhibit exemplary customer relations skills in interacting with internal and external customers.
Demonstrated ability to work independently and cooperatively; prioritize and complete tasks in a timely manner.
Communicates effectively by demonstrating active listening, superb written and verbal professional communication.
Self-motivated and demonstrates excellent judgment in problem solving; skilled at balancing and prioritizing work duties.
Embraces and models the Niowave Values of Teamwork, Courage, Integrity, and Upright Zeal.
Understands how to integrate into a new team/organization - appreciates the history of current state, knows how and when to make suggestions, as well as using just the right pace to reach the improved future state.
Understands their own communication and learning styles, can assess others' styles, and is able to find the right path to connect the two.
Education and experience
Highschool diploma.
2+ years of experience operating standard office equipment, including important information technology and software applications as well as office procedures, mail/package management, and data entry.
Highly proficient with Microsoft Office Applications (Outlook, Word, PowerPoint, Excel, Teams, etc).
Preferred education and experience:
Degree/certification in business administration, office management, hospitality, or related field.
4+ years of experience operating standard office equipment, including important information technology and software applications as well as office procedures, mail/package management, and data entry.
Experience with project coordination and support.
Event coordination.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.
Position Type/Expected Hours of Work
Working hours are typically Monday through Friday and will include early or late hours due to prescheduled meetings or events. Lunch break may vary based on front office coverage.
Filling two positions at 25 hours per week each.
First shift: 8 a.m. to 1 p.m. Second Shift: 11a - 5p
Travel
Travel is primarily local during the business day. Includes travel between Niowave's locations and errands in support of events (guests, trainings, etc. requiring food/refreshments).
New Car Desking Manager - Spartan Toyota
Office manager job in Lansing, MI
Spartan Toyota - Mid-Michigan's multi-year Toyota President's Award winner and top-volume dealership - is seeking a driven, experienced New Car Desking Manager to join our leadership team. We're a proven, process-driven organization that rewards results,
teamwork, and customer excellence.
What You'll Do
• Desk and structure all new-vehicle deals for profitability and transparency
• Support, train, and motivate sales consultants to hit volume and CSI targets
• Collaborate with F&I; and inventory teams to ensure smooth deal flow and strong grosses
• Manage pricing strategy, incentives, and trade valuations
• Track performance metrics including PVR, close rate, and lead response time
• Ensure Toyota SmartPath and Accelerate process compliance
• Coach daily on sales discipline and digital retail process execution
What We Offer
• Competitive base salary + high-earning bonus plan
• Full benefits: medical, dental, vision, 401(k)
• Career growth opportunities in a President's Award-winning dealership
• Ongoing Toyota and Spartan training programs
• Dynamic, high-energy culture with record-setting leadership
Ready to join a winning team? Apply today and become part of the leadership that keeps
Spartan Toyota Lansing #1 in Michigan Toyota sales and customer satisfaction
Benefits Overview: BENEFITS ELIGIBLE FIRST DAY OF EMPLOYMENT
Medical Insurance
Dental Insurance
Vision Insurance
Weekly Pay
Parental Leave
Employee Assistance Program
401K
Life Insurance
Short and Long-term Disability Insurance
Paid time off
Employee Discounts
State of the art technology
Service Department Manager
Office manager job in Lansing, MI
Join the #1 automotive dealership in Mid-Michigan! Shaheen Chevrolet, Inc. is a family-oriented establishment with a bustling shop dedicated to providing exceptional service to our customers. Our commitment to excellence has positioned us as a trusted name in the automotive industry, and we are seeking a dynamic Service Manager to lead our service department to new heights.
As the Service Manager, you will be responsible for overseeing the efficient and profitable operation of our service department. Your role will involve managing a team of service professionals, ensuring customer satisfaction, maintaining compliance with regulations, and fostering a culture of teamwork and excellence.
Key Responsibilities:
Set and achieve department goals and objectives
Recruit, train, motivate, and monitor the performance of service department staff
Develop and administer the annual operating budget
Maintain reporting systems and attend managerial meetings
Implement marketing strategies to drive new and repeat business
Ensure compliance with federal, state, and local regulations
Monitor technician productivity and payroll records
Facilitate technical training and maintain relationships with vocational schools
Handle customer complaints promptly and professionally
Maintain a safe and clean work environment
Supervise subordinate supervisors and non-supervisory employees
Qualifications:
Four to ten years of related experience and/or training
Excellent communication and leadership skills
Ability to analyze and interpret technical documents and financial reports
Proficiency in basic mathematics and reasoning ability
Valid driver's license required
Experience in automotive service management preferred
Benefits:
Competitive salary
Medical, Dental, Disability, Life, & Vision insurance
Retirement plan
Paid time off
Complete job description below.
Job Title: Service Manager
SUMMARY
Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technician's time is consistently sold to service customers.
ESSENTIAL DUTIES include the following. Other duties may be assigned.
Forecasts goals and objectives for the department and strives to meet them.
Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
Prepares and administers an annual operating budget for the service department.
Maintains reporting systems required by general management and the factory.
Attends managers meetings.
Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
Strives for harmony and teamwork within the department and with all other departments.
Develops and implements a marketing plan which promotes new and repeat business.
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Accounts for all documents; ensures that none are missing and all are processed correctly.
Holds weekly department meetings.
Directs and schedules the activities of all department employees.
Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
Monitors technicians' daily productivity reports and corresponding payroll records.
Monitors and follows up on parts orders with the parts manager to ensure availability.
Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
Establishes and maintains good working relationships with customers to encourage repeat and referral business.
Informs repair technicians of time allowances on each repair order.
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
Keeps abreast of new equipment and tools available and recommends purchases.
Ensures that the work areas and customer waiting area are kept clean.
Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
Serves as liaison with factory representatives.
Ensures the proper care, storage, and inventory of special tools.
Ensures that customers' service files are up-to-date and readily available for reference.
Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
Prepares pricing guides and maintenance menus for frequent labor operations.
Handles customer complaints immediately and according to dealership's guidelines.
Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
Maintains safe work environment.
Maintains a professional appearance.
MARGINAL DUTIES include the following. Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
Manages three subordinate supervisors who supervise a total of 40 employees including Service Advisors, Quick Lube, Technical Staff, and Emergency vehicle equipment and restoration. Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises five non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Four to ten years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATIONS
Manufacturer Training
Valid Driver's License
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The employee is frequently exposed to wet and/or humid conditions. The employee is occasionally exposed to risk of electrical shock, explosives, and vibration. The noise level in the work environment is usually very loud.
Office Coordinator
Office manager job in Fowlerville, MI
Job DescriptionBenefits:
Competitive salary
Employee discounts
Free uniforms
Opportunity for advancement
Paid time off
Benefits/Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Job Summary
We are seeking a motivated and outgoing Office Coordinator to join our sign shop. In this role, you will provide a variety of clerical and administrative support to our employees, ensuring the office runs smoothly and efficiently. In addition you will help with daily production. Your responsibilities will include answering phone calls and greeting visitors, scheduling appointments, planning meetings, and writing correspondence. The ideal candidate is highly organized with excellent written and verbal communication skills and a friendly demeanor.
Responsibilities
Develop, update, and maintain relevant office procedures
Create and maintain invoices (QuickBooks)
Greet and assist clients as they arrive
Answer incoming phone calls and route them to the appropriate person
Schedule appointments and maintain calendar
Organize meetings and take accurate minutes
Write emails, memos, and letters and distribute them appropriately
Perform basic bookkeeping activities
Contribute to company reports
Address and resolve customer concerns with a professional attitude
Help with daily sign/shirt production
Qualifications
High school diploma/GED required, Associates degree or administrative training is preferred
Previous experience as an Office Coordinator or in a similar position is a plus
Understanding of basic bookkeeping principles
Familiarity with standard office equipment such as printers and fax machines
Excellent computer skills and knowledge of Adobe, Outlook, and/or QuickBooks is a plus
Highly organized with excellent time management skills and the ability to prioritize projects
Starting wage negotiable based on experience
Office Coordinator
Office manager job in Jackson, MI
Founded in 2010, Fun Town RV (FTRV) has grown into Texas's largest RV chain, operating 36 locations and planning to expand. We provide excellent customer service and offer top RV brands for less, backed by a rigorous 100+ point inspection process on every RV we sell. At Fun Town RV, we prioritize hiring candidates who are honest, accountable, positive, and passionate about exceeding expectations. If you're seeking a dynamic career with growth potential and competitive earning opportunities, we encourage you to apply!
Overview:
The Office Coordinator plays a key role in supporting daily administrative operations, ensuring smooth communication between departments, and maintaining accurate documentation. This position is responsible for processing all vehicle title and registration documents, ensuring compliance with state and federal regulations. This position provides a wide range of support services to employees, management, and corporate departments, with a strong emphasis on deal processing, bookkeeping, HR support, and customer service.
Key Responsibilities:
Deal Posting & Financial Coordination
Review and process all RV deal postings: verify checklists, ensure accuracy of documents and financials, and print commission reports.
Complete all bookkeeping tasks including updating accounting systems, managing petty cash logs, and maintaining AP and credit card spreadsheets.
Handle all aspects of cash handling and payoff checks to lenders.
Submit tax payments and complete title and registration processes for all sold units.
Vehicle Title & Registration Processing
Process all new and used vehicle title transfers for the dealership, and submit applicable documents to the tax office.
Handle all title transfers for out-of-state transactions, ensuring proper documentation and regulatory compliance.
Complete DMV registration paperwork using accuracy and timeliness.
Ensure all tax and title documentation is properly completed, submitted, and filed.
HR & Employee Support
Act as liaison between store employees and Human Resources.
Oversee onboarding documentation and submission for all new hires at the location.
Assist with employee communication, compliance coordination, and corporate policy support.
Inventory & Warranty Processing
Follow up on trade titles and ensure proper logging of new units.
Register warranties for sold units and submit rebate requests when applicable.
Office & Reception Oversight
Oversee front desk/reception area: create work schedules and fill in as needed.
Order office supplies and coordinate with vendors.
Provide general administrative support to management and departments.
Coordinate with compliance auditors and corporate offices as needed.
Preferred Qualifications:
High school diploma or equivalent required.
Strong computer and software skills; Microsoft Office and Google Workspace preferred.
Previous customer service or administrative experience required.
Knowledge of bookkeeping practices and experience with accounting systems preferred.
Excellent written and verbal communication skills.
Strong organizational skills and ability to multitask effectively.
Ability to thrive in high-volume, fast-paced environments.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Manual dexterity required for keyboarding, filing, and operating office equipment.
Ability to lift up to 25 lbs occasionally.
Intermittent standing, bending, and reaching during the workday.
Must be able to maintain focus and attention to detail in a busy office environment.
Benefits: (To be completed by HR)
Competitive salary based on experience.
Health, dental, and vision insurance.
Christmas Savings Plan
401(k) with company match.
Paid time off and holidays.
Join Our Growing Team!
At Fun Town RV, we value our employees and provide opportunities for career advancement in an exciting, fast-growing industry. If you're ready to be part of a company that values hard work and dedication, apply today!
Fun Town RV is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants must be authorized to work in the U.S. Drug screening, driving record, and background checks may be conducted prior to and during employment. Content of this ad and fulfillment of offers is sole responsibility of Fun Town RV.
Auto-ApplyOffice Administrator
Office manager job in Caledonia, MI
Full-time Description
Job Title: Office Administrator
Reports to: Finance Director
Department: Administration
Job Summary: Responsible for front office administrative tasks.
Supervisory Responsibilities: None
Duties/Responsibilities: Support daily functions including, but not limited to:
Answer incoming calls, screen, and direct calls accordingly
Receive guests and customers, referring these to the appropriate person as needed
Operate office machines, secure service when required
Prepare outgoing and incoming mail and the shipping of packages
Check and update time clock records daily
Maintain office supply inventory
Perform bookkeeping related to purchase orders, parts orders, receiving, invoicing, reports
Process credit card payments and reconcile credit card statements
Assist sales with management of project files including setup, equipment order confirmations, shop barcodes and others
Perform filing tasks and spreadsheet management as directed
Assist HR Manager with processes and administrative tasks
Give support to managers and office whenever possible
Work a 9-hour shift Monday through Friday with overtime available
Other duties as assigned to meet the ongoing needs of the organization
Required Skills/Abilities:
Minimum 1 year experience in front office setting
Ability to work alone with minimal or no supervision
Working knowledge of basic office software (such as Microsoft Office)
Working knowledge of company software and procedures
Great attitude and ability to work with others
Good communication skills, written and verbal
Attention to detail and good organizational skills
Education and Experience:
High school diploma or equivalent
Physical Requirements (representative but not exhaustive):
Sitting, crouching, kneeling
Manual finger dexterity
Heavy lifting; 30 pounds or more
Twisting, bending, reaching, and stretching
Long periods of standing
Exposure to shop noise and dust
Exposure to moving mechanical parts and vehicles
Exposure to hot and cold temperatures
Core Values:
Integrity with a strong moral compass
Exceptional work ethic with grit
Team player attitude
Innovation
Benefits: Company paid healthcare, Company paid life insurance, Other insurance available for a premium amount, PTO, Bonus eligible 2X annually, 3% annual 401(k) match.
Requirements
Must be able to pass a pre-employment drug screen, physical, and background check.
Salary Description $18.00 per hour with OT as needed