Senior Manager, Legal Billing Operations | HYBRID | LAW FIRM EXPERIENCE REQUIRED
Washington, DC
This role oversees daily billing operations, optimizes processes through data‑driven analysis, and provides leadership, coaching, and development to managerial and billing staff. The ideal candidate is a strategic thinker with strong analytical, communication, and leadership skills.
Key Responsibilities
Lead and manage multiple billing teams, ensuring timely and accurate billing.
Track performance metrics and implement process improvements.
Train, coach, and develop managerial and billing staff.
Resolve billing inquiries and collaborate with attorneys and clients.
Oversee projects, facilitate team meetings, and manage escalations.
Standardize procedures and identify best‑practice enhancements.
Required
Bachelor's degree REQUIRED
8+ years of experience managing complex billing operations in a large law firm (AM Law 200).
At least 2 years of experience managing other managers.
Experience with Aderant and e‑billing platforms.
Advanced Excel and strong analytical skills.
Excellent communication, leadership, and problem‑solving abilities.
Ability to lead diverse teams, coach staff, and ensure consistency in billing procedures.
$74k-115k yearly est. 5d ago
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Assistant Office Manager
Tag-The Aspen Group
Office manager job in Frederick, MD
At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as an Assistant Dental OfficeManager , which at Aspen Dental we call an Operations Lead, you will have the opportunity to give back to communities and positively affect patients' lives.
Job Type:
Full-time
Salary:
$18 - $23 / Hour
PLUS
2 Potential Incentive Opportunities
-Report Card Bonus - Up to $300/ month
-Quarterly bonus
At Aspen Dental, we put You First. We offer:
A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match*
Career development and growth opportunities to support you at every stage of your career
A fun and supportive culture that encourages collaboration and innovation
Free continuous learning through TAG U
How You'll Make a Difference
As an Assistant Dental OfficeManager, you will report to the Manager and perform daily front office tasks and duties to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you'll participate in an eight-week training program to succeed in your role.
Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards
Work collaboratively with other members of the dental team to provide exceptional patient care
Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care
Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non-clinical team
Review data day to day to evaluate the impact on the practice
Oversee scheduling and confirming patient appointments
Verify insurance payment, collection, balance nightly deposits and credit card processing
Additional tasks assigned by the Manager
Preferred Qualifications
High school diploma or equivalent; college degree preferred
Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds
Demonstrate analytical thinking; place a premium on leveraging data
Organized and detail oriented
$18-23 hourly 1d ago
Office Administrator
Elite Personnel 3.8
Office manager job in Bethesda, MD
Office Coordinator
.
Our client, a well-respected builder, is seeking a part time (32 hours a week) Office Coordinator to support our corporate office in downtown Bethesda. This role is ideal for someone who values consistency, organization and taking pride in being the person who keeps everything neat and running smoothly.
You will be the first point of contact for visitors. Behind the scenes, ensuring our office feels organized, tidy, stocked, professional, and ready every day. If you love helping people, notice the little things, and enjoy being the go-to person others rely on, you'll thrive here.
Office & Workplace
• Manage the front desk and serve as the first point of contact for employees, visitors, and vendors
• Keep shared spaces tidy, refreshed, and presentable-conference rooms, kitchen, supply areas, and reception
• Manage weekly orders of office supplies, kitchen supplies, beverages, snacks, and other essentials
• Restock and organize the vending machine and ensure everyday office items are
available and easy to find
• Maintain a clean and tidy office by regularly resetting kitchens, conference rooms, and shared spaces throughout the day
• Coordinate breakfast/lunch orders or meeting catering as needed
• Handle mail, deliveries, and shipping coordination; assist with basic invoice processing and supply tracking
• Ensure printers/copiers are stocked (paper, toner coordination) and keep printing stations ready for daily use
• Act as the go-to person for office-related questions, vendor coordination, and facility needs
Interviews & Candidate Experience
• Welcome interview candidates upon arrival and ensure they feel comfortable and supported
• Coordinate interview day readiness: meeting rooms prepared, water/coffee available, spaces reset
• Print and organize interview folders/packets including resumes, schedules, and interview materials
• Support an interview experience that feels polished, professional, and well-run Events & Team Support
• Support office and team events by assisting with planning, ordering food/supplies, and day-of setup/cleanup
• Help create a positive culture in the office through thoughtful details, organization, and hospitality
• Assist with celebrations and team moments (birthdays, milestones, internal gatherings)
Who You'll Work With
You'll collaborate closely with employees across the office and coordinate with external partners such as building management, vendors, delivery teams, maintenance partners, and other service providers. This role offers lots of in-person interaction while also giving you the independence to manage your day and take ownership of the office environment.
You bring:
• Strong organizational skills and a high level of initiative-taking
• A service-minded, solution-oriented approach
• Ability to create structure and consistency in a busy environment
• Confidence in a front-facing role with professional and friendly communication
• Strong follow-through-you don't just start tasks, you finish them
• Experience supporting office events and day-to-day office operations
• Comfort coordinating vendors and working with building management
• Experience supporting interviews, candidate experience, or team scheduling materials
Your Track Record
• You bring positive energy and help others feel comfortable the moment they walk in
• You're reliable, consistent, and proud of creating a workspace that feels welcoming and polished
• You take initiative and naturally notice what needs to be refilled, organized, cleaned, or improved
Schedule
This is a part-time (32 hours/week) role, working Monday - Thursday from 8:30 - 5:00 pm at our corporate office in Bethesda, Maryland. This role does not offer remote work opportunities.
The anticipated annual salary for this position is approx. $55,000+ plus bonuses.
Our client offers a comprehensive benefits package that includes health insurance, retirement savings plans, paid time off, and other employee programs.
Interested? Apply today!
$33k-38k yearly est. 4d ago
Guest Services Manager
Goodstone Inn & Restaurant
Office manager job in Middleburg, VA
Company: The Goodstone Inn & Restaurant
Reports To: General Manager
Schedule: Full-Time | Flexible schedule including mornings, evenings, weekends, and holidays
Goodstone Inn & Restaurant's most valuable resource is our creative and dedicated staff. The excellence of Goodstone is built through teamwork - a select group of professionals who deliver thoughtful, personalized service and unforgettable guest experiences.
As the Guest Services Manager, you are responsible for overseeing all aspects of the guest experience from arrival through departure. You lead the Guest Services team, set service standards, and ensure smooth front office operations while remaining hands-on and guest-facing. This role requires strong leadership, sound judgment, and the ability to remain calm, polished, and solutions-focused in a fast-paced luxury hospitality environment.
Key Responsibilities
Lead, train, mentor, and manage the Guest Services team to ensure consistent adherence to exceptional service standards.
Oversee daily front office operations, including reservations, check-ins, check-outs, and guest inquiries.
Hire, schedule, coach, discipline, and performance-manage Guest Services team members.
Maintain expert knowledge of front office systems, including Maestro.
Ensure accuracy, security, and confidentiality of all guest information and financial transactions.
Collaborate with Housekeeping, Culinary, Events, and Maintenance teams to ensure seamless guest experiences.
Resolve guest concerns and complaints promptly, professionally, and with sound judgment.
Maintain up-to-date knowledge of room rates, packages, promotions, and revenue opportunities.
Support upselling initiatives and guest experience enhancements.
Work with leadership to develop guest activities, events, and experience-driven offerings.
Meet regularly with the General Manager and Asset Manager to review budgets, occupancy, and operational goals.
Model professionalism, accountability, and service excellence at all times.
Qualifications and Skills
Minimum of 5 years of hospitality experience, with leadership or supervisory experience strongly preferred.
Strong understanding of front office operations and guest service best practices.
Experience with hotel property management systems; Maestro preferred.
Excellent communication, leadership, and problem-solving skills.
Ability to multitask, prioritize, and make sound decisions in a high-pressure environment.
Professional demeanor with strong attention to detail.
Flexible and adaptable with a proactive leadership style.
Must be at least 18 years old.
Ability to work evenings, weekends, and holidays as required.
Work Environment
Operates in a professional hospitality setting.
Regular use of standard office equipment (computers, phones, printers, etc.).
Must be able to work indoors and outdoors in varying weather conditions.
Must adapt to frequent changes, last-minute guest needs, and shifting priorities.
Must accept constructive feedback and maintain composure under pressure.
Physical Requirements
Ability to stand and walk for extended periods.
Ability to climb stairs and lift up to 50 pounds occasionally.
Frequent use of hands and arms for handling, reaching, and operating equipment.
Clear verbal communication and active listening are essential.
Additional Information
This job description is not intended to be an exhaustive list of duties or responsibilities. Duties may change at any time to meet the business's needs.
Equal Opportunity Statement
Goodstone Inn & Restaurant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Goodstone Inn & Restaurant is proud to maintain a drug-free workplace. Pre-employment and ongoing screenings for alcohol and illegal drugs may be required as a condition of employment.
$35k-50k yearly est. 4d ago
Office Coordinator
ROCS Grad Staffing
Office manager job in Rockville, MD
Why You Want To Work Here:
We are seeking a highly organized and detail-oriented Office and Seminar Coordinator to join our team. This entry-level position is perfect for recent graduates looking to start their career in a dynamic and supportive environment.
Responsibilities of the Office and Seminar Coordinator:
Coordinate and schedule seminars, meetings, and other office events.
Manageoffice supplies, equipment, and overall office maintenance.
Assist with administrative tasks such as answering phones, responding to emails, and managing calendars.
Support the preparation and distribution of seminar materials, including presentations, handouts, and digital content.
Greet and assist visitors, ensuring a professional and welcoming environment.
Collaborate with team members to ensure the smooth operation of office functions.
Maintain accurate records of seminar attendance, feedback, and other related data.
Qualifications of the Office and Seminar Coordinator:
Bachelor's degree in a related field preferred.
2-3 years of experience in an administrative or coordination role, association or nonprofit experience a plus
Strong organizational and multitasking skills.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Ability to work independently and as part of a team.
Attention to detail and a proactive approach to problem-solving.
$33k-45k yearly est. 5d ago
Dental Office Manager
Select Dental Management 3.6
Office manager job in Bethesda, MD
Bethesda Dental Specialists is seeking an exceptional Practice Leader/Dental OfficeManager to join our team and lead the non-clinical operations of our dental practice.
The Practice Leader (PL)/OfficeManager will provide leadership and support growth initiatives to the Select Dental Management supported dental practices. They will bring non-clinical operational, managerial, and administrative procedures, reporting structures and operation controls to their assigned practice. The PL will effectively communicate and foster growth among their team. This is a vital practice leadership role that will focus on positive patient experience, employee and dentist satisfaction, as well as support growth in their practice.
This role is not intended to impact the independent clinical judgment and decision making of the licensed providers rendering services at each practice.
Skills and Qualifications
Bachelor's degree in business administration, or related field experience.
Dental management experience, supervising teams.
A solid grasp of data analysis and performance metrics.
Be able to diagnose problems quickly and have foresight into potential issues.
Superior communication skills with the ability to quickly establish rapport and work closely with team members and peers.
Experience in leadership positions, managing and training new and existing employees with steadfast resolve and personal integrity.
Proven track record managing profitable, successful teams, and driving revenue growth.
Knowledge of dental practice management systems.
Benefits for Full-Time Employees*
PTO, paid holidays, office closure days
Medical
Vision
Dental allowance
Uniform allowance, as needed
401(k) Eligibility
And many more!
*Benefits are subject to change and eligibility.
The pay range for this role varies based on experience, credentials, and availability. In addition to competitive compensation, our team members enjoy continuing education opportunities, production-based incentives (when applicable), and clear pathways for growth within the practice.
About the Role:
Practice Growth:
Practice Leaders support the processes of each practice for the growth of active patients, production, and collections in the assigned practices they support.
Foster a growth-oriented, positive, and encouraging environment.
Implement action plans that grow active patient-base, production, and collections of assigned practices.
Practice Efficiency:
Practice Leaders are accountable for the management of non-clinical Controllable Expenses and meeting or exceeding Budgets in the assigned practices they support.
Understand opportunities on financial scorecard of Practice; execute on identified areas of weakness and growth opportunities.
Manage P&L to ensure the assigned practices achieve targets relative to growth and controllable expense management.
Employee Engagement:
Practice Leaders are accountable for building strong, passionate teams, who are aligned with the Mission Vision and Values of Select Dental Management in the assigned practices they support.
Support effective recruiting practices of potential candidates. Drive an exceptional onboarding experience for new team members. Create professional development and performance management plans. Meet or Exceed retention goal in assigned practice.
Coach and mentor team members to independently perform assigned tasks.
Deliver effective feedback and corrective action to Direct Reports in accordance with company-defined processes, as needed.
Monitor the values, culture, and satisfaction of both team and patients at all supported practices. Identify any deficiencies and provide support and guidance to rectify. Ensure team members thrive and organizational outcomes are met.
Build and maintain strong relationships with doctors.
Patient Satisfaction:
Practice Leaders are accountable for delivering a WOW Patient Experience in the assigned practices they support.
Build passionate teams who are motivated to deliver a World Class Patient Experience.
Implement strategies that drive and support patient experience improvement initiatives for assigned practices.
Partner with Clinical Support functions to ensure teams and patients achieve Oral Systemic Health.
Systems & Accountability:
Practice Leaders are accountable for ensuring processes are implemented effectively and consistently in their practice.
Support teams in all areas of operations to ensure systems and processes are successful.
Partner with the support functions, regional leadership, and practice team to achieve favorable results with respect to exceptional team experience, quality patient care, patient satisfaction/loyalty, revenue, collections, and expense management.
Help to communicate and implement key processes or updates to direct reports.
Ensure all RCM, Finance & Accounting Processes are functioning properly.
Our Mission & Values:
To make the teams, patients, and practices we support healthier and happier.
$43k-58k yearly est. Auto-Apply 7d ago
Office Manager DDA Services
Assurance Care & Support Services Inc.
Office manager job in Frederick, MD
Job DescriptionBenefits:
401(k)
The OfficeManager will be responsible for overseeing daily administrative operations of the agency, ensuring efficient officemanagement, and supporting staff, caregivers, and clients. This individual will play a key role in maintaining compliance with state regulations, managing client and employee files, and fostering a supportive and organized workplace.
Key Responsibilities:
Manage day-to-day administrative tasks including answering phones, scheduling, and responding to emails.
Oversee client intake process, including collecting required documentation and maintaining accurate records.
Supervise office staff, providing guidance, training, and support as needed.
Ensure compliance with state and agency policies (including DDA regulations).
Maintain employee files, background checks, training documentation, and certifications.
Coordinate caregiver/client scheduling and match appropriate staff to clients based on needs and availability.
Manage timesheets, attendance, and assist with payroll processing.
Order and manageoffice supplies and medical equipment inventory.
Serve as liaison between clients, families, staff, and healthcare professionals.
Prepare reports, maintain filing systems, and support audits and inspections.
Support hiring, onboarding, and training processes for new employees.
Qualifications:
High school diploma or equivalent required; Associates or Bachelor's degree preferred.
Minimum of 2 years of administrative or officemanagement experience, preferably in a healthcare or home care setting.
Knowledge of DDA, Medicaid, or healthcare regulations is highly desirable.
Strong organizational and multitasking skills.
Excellent communication and interpersonal skills.
Proficient in Microsoft Office Suite and scheduling software.
Ability to maintain confidentiality and manage sensitive information professionally.
Detail-oriented with strong problem-solving abilities.
Schedule:
Monday to Friday (Full-Time) / Part-Time
Occasional weekends or after-hours support as needed
Compensation:
Competitive salary based on experience
401k
We look forward to welcoming a dedicated and organized professional to our growing team!
$72k-121k yearly est. 15d ago
Dental Office Manager
Star Dental Partners
Office manager job in Chantilly, VA
Mike Yeo D.D.S. is now hiring a Full Time Dental OfficeManager in Chantilly, Virginia!
As a Full Time Dental OfficeManager, come join our community of collaborative, high-quality clinical, business and operations professionals.
We are seeking a high performing leader, excellent communicator and problem solver who thrives on accountability, organization and results with a patient-first mindset.
Full Time Dental OfficeManager Schedule
5 Days per Week
Monday through Friday 9:15am - 5:00pm, and Saturday 9:45am - 2:00pm (Flexible to discuss Friday or Saturday)
To learn more about this wonderful practice: *********************************
Dental OfficeManager Job Summary
Within the Star Dental Partners (SDP) affiliated network of dental practices, the Dental OfficeManager (OM) is responsible for monitoring and managing the operations of a single location. The OM will focus on executing numerous operational tasks in their dental practice with the goal of enhancing practice level efficiencies and growth in conjunction with the SDP support team and the primary dentist of the practice. The OM works closely with the Regional Director of Operations (RDO) to drive a positive team culture and achieve positive practice results.
Full Time Benefits
Competitive Compensation
Quarterly OfficeManager Bonus Incentive
Quaterly Growth Bonus Incentive
Monthly Employee Performance Incentive Program
401K
Paid Time Off
Paid Company Holidays, Bereavement, and Jury Duty
Paid Basic Life and AD&D insurance
Medical, Dental, and Vision
Short Term Disability
Employee Referral Bonus Program
Pet Insurance
Accidental Injury, Critical Illness, and Hospital Indemnity plans with wellness incentives
Additional Practice Perks
Patient-centric community approach
Work/life balance
Opportunity for career growth
Professional development and support with continuing education
Strong business and operational teams
Employee Assistance Program for all employees and their household
Responsibilities
• Team leadership, coaching and training
• Profit & Loss (P&L) management
• Staff and patient scheduling
• Time & Attendance (T&A) management
• Payroll process management
• Accounts Payable (AP) management
• Manage insurance claims and other forms of payment
• Patient satisfaction and experience
• Collaborate on internal and external marketing efforts
• Implement policies and procedures
• Promote SDP company policies and best practices (published or otherwise communicated)
• Management of dental licenses and other related certifications
• Maintain current safety procedures and personal protective equipment required to minimize health risks
• Other job duties as assigned
Qualifications
• 3 years of dental officemanagement or equivalent experience required
• Proficient in dental performance management software (Dentrix and Denticon Preferred)
• Billingual Required - Korean/English
• Strong understanding of marketing strategies, platforms, tools and metrics
• Intermediate experience with Microsoft Office Suite of applications (Excel, Outlook, SharePoint, and Word)
• Solid understanding of P&L management, revenue cycle, A/R (budgeting)
• Comprehensive understanding ability to enforce current labor laws
• Adhere to current regulatory agency guidelines (OSHA, HIPAA, CDC, etc.)
Work Environment/Conditions
• Ability to maintain a full-time employment schedule approximately 40 hours per week; extended hours may be requested or required
• Ability to travel up to 10%
• Prolonged sitting and standing as needed
• Ability to lift up to 15 lbs.
• Exposure to potentially hazardous objects and/or materials
• Ability to wear appropriate work attire as needed or required
Equal Employment Opportunity
Star Dental Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
$53k-80k yearly est. Auto-Apply 1d ago
Dental Office Manager - Frederick
Smile Brands 4.6
Office manager job in Frederick, MD
In this role, you'll support our mission of Smiles For Everyone by overseeing daily operations, fostering a positive patient experience, and supporting the success of the team. Schedule (days/hours) Mon-Fri / 40 hours Responsibilities * Overseeing patient scheduling, managing collections and receivables, getting supplies and navigating other operational expenses
* Keeping an eye on staff productivity and supporting the team where necessary
* Managing staff trainings on patient care, equipment monitoring, maintenance duties and compliance
Qualifications
* At least one year of experience as an officemanager in a Dental office
* Experience leading a team
* Knowledge of dental terminology
Compensation
$55,000 - $60,000 per year
About Us
Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.
Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.
Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************
$55k-60k yearly Auto-Apply 37d ago
Dental Office Manager
Lone Peak Dental Group
Office manager job in Woodbridge, VA
Join Our Team as an Dental OfficeManager!
Do you love working with kids and teens? Are you passionate about making dental visits fun and stress-free? If so, we want YOU to be part of our team at Kidz Dental in Woodbridge VA.
At Kidz Dental we create smiles that last a lifetime by making every visit a Kidsperience! We re on the lookout for a reliable, energetic, and compassionate Operations Manager who thrives in a team-oriented environment and is committed to providing outstanding care to our kiddos and their caregivers.
Why Join Us?
Make a Difference: Be a part of a team that helps kiddos develop lifelong healthy habits.
Supportive & Fun Team: Work in an environment where teamwork, positivity, and making a difference are at the heart of what we do.
Competitive Pay & Perks: Enjoy a flexible schedule, full-time hours, and a benefits package that includes:
Medical, Dental & Vision Insurance
401K
Paid Time Off & Holiday Pay
Bonus Opportunities
Company-Paid Continuing Education
Referral Bonus Program
Who We re Looking For:
Someone who loves working with kids and creating a positive experience.
A dependable, detail-oriented team player with a strong work ethic.
A difference-maker who is eager to learn and grow.
Requirements:
Minimum of 3-5 years of management experience is required.
A minimum of 3 years dental experience required.
Working knowledge of clinical operations.
Proficiency in dental software (Denticon highly preferred) and Microsoft office required.
Payroll processing experience is a plus!
Exceptional organization skills!
A Typical Day as an Operations Manager:
Managing the operations workflow daily, weekly, and monthly
Ensure office is scheduled with confirmed patience
Maintaining appropriate staffing levels
Ensuring smooth patient flow and maintaining a kid-friendly environment.
Develop, coach, and inspire other team members to grow
Schedule:
8-hour shifts
Occasional Saturday work
Occasional travel to surrounding offices as needed
Daytime hours No nights!
Availability to respond to patient issues outside normal work hours (within reason)
Some Saturday work as needed
Be Part of Something Bigger!
Lone Peak Dental Group is a leading pediatric specialty Dental Support Organization (DSO) with over 76 offices across 15 states. Founded in 2003, we are committed to serving underserved communities and ensuring all children receive the dental care they deserve. Our mission, Creating healthy habits that last a lifetime, is at the heart of everything we do.
YOU are the key to creating a welcoming, engaging, and exceptional experience for every kiddo. If you re ready to bring smiles and make a lasting impact, we can t wait to meet you!
Apply today and become a Difference Maker!
Lone Peak Dental Group is proud to be an equal-opportunity employer and an E-Verify employer.
$53k-80k yearly est. 14d ago
Front Office Manager | Hotel Belvoir | Springfield, VA
PM New 2.8
Office manager job in Springfield, VA
What You'll Do:
You will be at the center of the hotel's universe - the front office. You will have the responsibility of leading the front desk team so it runs smoothly and effectively. As a creative and dynamic leader, your passion for hospitality will inspire your team to better cater to guest needs and ensure their return. You will combine business expertise and managerial experience to enhance the ability of your team and provide quality service.
On a daily basis you will be responsible for:
Overseeing the day-to-day operations of the front desk and associated functions. Ensure adherence to established procedures for all related activities by all supervised functions and personnel.
Providing business expertise and strategic perspective to identify, evaluate, develop and drive guest services, understanding that extraordinary service and business decisions are not mutually exclusive.
Overseeing and participating in guest registration and check out.
Managing, training, and scheduling the Front Office staff
Carrying out activities (night audit review, setting up group billing, making forecasts, controlling and placing orders for supplies, cross-departmental communication) required for the smooth functioning of the Front Office.
Acting as a liaison between General Manager and staff
Where You've Been:
We're looking for someone who has worked in hotels for at least two years and has an additional two years in a hotel leadership position (Manager+). Being a people-person is a must as you'll be working with others constantly. You'll have some experience in coaching, mentoring, and teambuilding.
When You're Here:
Be prepared to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.
$44k-55k yearly est. 9d ago
Front Office Manager
EOS Hospitality
Office manager job in Washington, DC
The Front OfficeManager is responsible for ensuring the operation of the Guest Services in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
Responsibilities
* Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline
* Ensure that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate ;
* Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships;
* Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner ;
* Ensure financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives;
* Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness Assured Standards ;
* Evaluate and recommend revenue driving initiatives and monitor revenue performance ;
* Recommend and implement approved changes that could improve service and increase operational efficiency ;
* Ability to serve as Manager on Duty;
* Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives;
* Must be able to maintain confidentiality of information;
* Perform other duties as requested by management, and
* Any and all other work as required to complete the primary purpose of the position.
Job Requirements and Qualifications
* At least 3 years of progressive experience in a hotel or a related field; or a 2-year college degree and 1 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
* Supervisory experience required.
* The ability to demonstrate exceptional Customer Service Skills.
* Must be proficient in Windows and Microsoft Office.
* Able to work long hours as sometimes required.
* Maintain a warm and friendly demeanor at all times.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Advanced computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams
* Knowledge of OnQ systems preferred
Our culture fosters shared accountability, humility and kindness, creative problem solving, we strive to provide exceptional service, quality, and value to every guest, every time. We are looking to hire the most highly qualified people and provide a competitive benefits package which include:
* Paid Family Leave
* Health Insurance
* Dental Insurance
* Vision Insurance
* Vacation, Sick and Holiday Pay
* Company Basic Life Insurance
* Company paid Accidental Death & Dismemberment
* Company paid Short Term Disability
* Company paid Long term Disability
* 401k Retirement Plan
EOE - minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
We are a drug free workplace. Pre-employment background assessment required.
Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please.
$58k-82k yearly est. 21d ago
Front Office Manager
EOS 4.1
Office manager job in Washington, DC
The Front OfficeManager is responsible for ensuring the operation of the Guest Services in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
Responsibilities
Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline
Ensure that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate ;
Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships;
Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner ;
Ensure financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives;
Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness Assured Standards ;
Evaluate and recommend revenue driving initiatives and monitor revenue performance ;
Recommend and implement approved changes that could improve service and increase operational efficiency ;
Ability to serve as Manager on Duty;
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives;
Must be able to maintain confidentiality of information;
Perform other duties as requested by management, and
Any and all other work as required to complete the primary purpose of the position.
Job Requirements and Qualifications
At least 3 years of progressive experience in a hotel or a related field; or a 2-year college degree and 1 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
Supervisory experience required.
The ability to demonstrate exceptional Customer Service Skills.
Must be proficient in Windows and Microsoft Office.
Able to work long hours as sometimes required.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Advanced computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams
Knowledge of OnQ systems preferred
Our culture fosters shared accountability, humility and kindness, creative problem solving, we strive to provide exceptional service, quality, and value to every guest, every time. We are looking to hire the most highly qualified people and provide a competitive benefits package which include:
Paid Family Leave
Health Insurance
Dental Insurance
Vision Insurance
Vacation, Sick and Holiday Pay
Company Basic Life Insurance
Company paid Accidental Death & Dismemberment
Company paid Short Term Disability
Company paid Long term Disability
401k Retirement Plan
EOE - minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
We are a drug free workplace. Pre-employment background assessment required.
Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please.
$58k-79k yearly est. 22d ago
Front Office Manager
Accorhotel
Office manager job in Washington, DC
"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit **************************
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Emerging as a pioneering French luxury hospitality brand in 1964, Sofitel brings French zest and inspires heartfelt encounters to the most sought-after destinations worldwide. Seamlessly melding local culture with the French zest for life through remarkable savoir-faire and generous service, Sofitel is for free-minded travelers and arts and culture afficionados who have an appreciation for a refined and understated sense of modern luxury.
With over 115 Sofitel and Sofitel Legend hotels in more than 45 countries, our reach is truly global, making the sky the limit for growth opportunities. As our portfolio expands each year, there are ample opportunities to be involved in both our existing properties, and our future openings.
Rate of Pay: $ 68,000.00 - $ 78,000.00 per annum
Job Description
What you will be doing:
Reporting to the Rooms Operations Manager, responsibilities and essential job functions include but are not limited to the following:
Assist the Rooms Operations Manager in all aspects of the department and ensure service standards are followed
Provides support for Reception, Operator Service, Concierge and Guest Services in the daily operational duties for these areas
Consistently offer professional, friendly and engaging service
Ensure proper staffing and scheduling of all Front Office Ambassadors and Assistant Front OfficeManagers in accordance to productivity guidelines
Assist with bi-weekly payroll
Participate and lead the hotel upgrade program
Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
Train Front Office Ambassadors and Assistant Front OfficeManagers in all front office aspects
Assist guests regarding hotel facilities in an informative and helpful way
Assist and follow up with any guest inconvenience
Review processes and procedures, looking for area of opportunity and putting in place improvement plan
Work with Rooms Operations Manager on action plan to increase employee engagement
Follow departmental policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Qualifications
Your experience and skills include:
Previous leadership experience in a similar role required
A minimum of two year's Front Officemanagement system required
Highly responsible and reliable
University/College degree in a related discipline preferred
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Additional Information
Physical Aspects of the Position (include but not limited to):
Constant standing and walking throughout shift
Frequent lifting and carrying up to 50 lbs
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs, ramps
Additional Information
Your team and working environment:
Opportunity to work with a diverse group, representative of over 20 countries worldwide
Experienced group of individuals to train and hone innate skills and abilities
Visa Requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.
$68k-78k yearly 10d ago
Front Office Manager - Mid
WISC Enterprises
Office manager job in Chantilly, VA
WiSC Enterprises is seeking a versatile and detail-driven Program Manager to support task management, records compliance, stakeholder engagement, and front-office operations. This position combines strong organizational and communication skills with a deep understanding of government records processes, staffing coordination, and program reporting.
Responsibilities
Serve as the lead Records Management Program (RMP) Information Officer, ensuring administrative and mission records are properly inventoried, validated, and maintained in accordance with records retention policies.
Develop and maintain Office File Plans (OFP) and ensure proper filing systems for both physical and electronic records are implemented and maintained.
Track, coordinate, and support daily action items and taskers across executive-level front office operations.
Coordinate Staff Summary Packages (SSPs) through internal workflows and leadership briefings.
Manage staffing updates and support reporting functions through weekly/monthly updates including personnel metrics and operational summaries.
Assist with interagency agreement development and cross-functional collaboration.
Represent the office at stakeholder tasker meetings and support ad hoc front office requests.
Support compliance reviews, business process assessments, and stakeholder communications initiatives.
Required Qualifications
Bachelor's degree in Human Resource Management, Business, or related field.
6-10 years of professional experience in program coordination, records management, and administrative support roles.
2+ years of experience in a Systems Engineering and Technical Assistance (SETA) or equivalent environment.
Strong knowledge of records management practices, file retention policies, and documentation control procedures.
Exceptional organizational, communication, and reporting skills with proven experience supporting executive leadership.
ACTIVE TS/SCI with POLY is required to start
Desired Qualifications
Experience in HR management, onboarding, and personnel security coordination.
Familiarity with enterprise tools such as Deltek Talent Management, SharePoint, or tasking databases.
Certification or training in records management, HR compliance, or program/project management.
Demonstrated ability to develop tools, templates, and guides to improve workflow efficiency.
$43k-61k yearly est. Auto-Apply 60d+ ago
Front Office Manager - Mid
Job Listingswisc Enterprises, LLC
Office manager job in Chantilly, VA
WiSC Enterprises is seeking a versatile and detail-driven Program Manager to support task management, records compliance, stakeholder engagement, and front-office operations. This position combines strong organizational and communication skills with a deep understanding of government records processes, staffing coordination, and program reporting.
Responsibilities
Serve as the lead Records Management Program (RMP) Information Officer, ensuring administrative and mission records are properly inventoried, validated, and maintained in accordance with records retention policies.
Develop and maintain Office File Plans (OFP) and ensure proper filing systems for both physical and electronic records are implemented and maintained.
Track, coordinate, and support daily action items and taskers across executive-level front office operations.
Coordinate Staff Summary Packages (SSPs) through internal workflows and leadership briefings.
Manage staffing updates and support reporting functions through weekly/monthly updates including personnel metrics and operational summaries.
Assist with interagency agreement development and cross-functional collaboration.
Represent the office at stakeholder tasker meetings and support ad hoc front office requests.
Support compliance reviews, business process assessments, and stakeholder communications initiatives.
Required Qualifications
Bachelor's degree in Human Resource Management, Business, or related field.
6-10 years of professional experience in program coordination, records management, and administrative support roles.
2+ years of experience in a Systems Engineering and Technical Assistance (SETA) or equivalent environment.
Strong knowledge of records management practices, file retention policies, and documentation control procedures.
Exceptional organizational, communication, and reporting skills with proven experience supporting executive leadership.
ACTIVE TS/SCI with POLY is required to start
Desired Qualifications
Experience in HR management, onboarding, and personnel security coordination.
Familiarity with enterprise tools such as Deltek Talent Management, SharePoint, or tasking databases.
Certification or training in records management, HR compliance, or program/project management.
Demonstrated ability to develop tools, templates, and guides to improve workflow efficiency.
$43k-61k yearly est. Auto-Apply 60d+ ago
Front Office Manager
Ritchie Station Residence Inn By Marriott
Office manager job in Capitol Heights, MD
Job Description
Are you ready to advance your career to the next level? Are you a passionate hospitality professional? How about Hands on, energetic, and honest? Tharaldson wants you!
We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service standards in hospitality. Tharaldson has 90 hotels nationwide and will be adding to our hotel portfolio in the next 3 years, providing growth opportunities for our team members!
What We Offer:
Career advancement opportunities
Employee discounts
Competitive pay
Daily Pay Option
Flexible work schedule
Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
Paid Vacation
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL JOB FUNCTIONS
Performs functions of Guest Service Agent as scheduled by Management
Provides training, including safety training, to front office staff as directed by Management
Assists in the selection of Guest Service Agents
Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing
Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards
Corresponds with group and travel agents to answer special requests for rooms and rates
Assists with sales and marketing efforts as directed
Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies, and established operating procedures
Answers inquiries pertaining to hotel policies and services
Performs functions of the General Manager in their absence
Assists General Manager in conducting staff meetings
All other duties as assigned
COMPETENCY
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses
reason even when dealing with emotional topics
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds promptly to requests for service and assistance
Interpersonal - Maintains confidentiality
Oral Communication - Responds well to questions; Demonstrates group presentation skills
Team Work - Contributes to building a positive team spirit
Written Communication - Writes clearly and informatively; Able to read and interpret written information
Managing People - Makes self available to staff; Continually works to improve supervisory skills
Organizational Support - Follows policies and procedures including but not limited to, dress code policies
Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent changes, delays, or unexpected events
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
Dependability - Commits to long hours of work when necessary to reach goals
Initiative - Asks for and offers help when needed
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently
Professionalism - Treats others with respect and consideration regardless of their status or position
Quality - Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure quality; Looks for ways to improve and promote quality
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity
Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment free environment
Safety & Security - Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly
What We Are Looking For:
Preferably 1+ year of similar experience in Select Service or Extended Stay properties
Brand Experience preferred.
Knowledgeable in Inventories, Scheduling, and Ordering.
Valid Driver's License.
Open Availability.
Education Preferred of Associates degree or equivalent from two-year college, or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
$47k-66k yearly est. 27d ago
Front Office Manager
Upper Marlboro JBA Residence Inn By Marriott
Office manager job in Capitol Heights, MD
Job Description
Are you ready to advance your career to the next level? Are you a passionate hospitality professional? How about Hands on, energetic, and honest? Tharaldson wants you!
We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service standards in hospitality. Tharaldson has 90 hotels nationwide and will be adding to our hotel portfolio in the next 3 years, providing growth opportunities for our team members!
What We Offer:
Career advancement opportunities
Employee discounts
Competitive pay
Daily Pay Option
Flexible work schedule
Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
Paid Vacation
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL JOB FUNCTIONS
Performs functions of Guest Service Agent as scheduled by Management
Provides training, including safety training, to front office staff as directed by Management
Assists in the selection of Guest Service Agents
Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing
Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards
Corresponds with group and travel agents to answer special requests for rooms and rates
Assists with sales and marketing efforts as directed
Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies, and established operating procedures
Answers inquiries pertaining to hotel policies and services
Performs functions of the General Manager in their absence
Assists General Manager in conducting staff meetings
All other duties as assigned
COMPETENCY
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses
reason even when dealing with emotional topics
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds promptly to requests for service and assistance
Interpersonal - Maintains confidentiality
Oral Communication - Responds well to questions; Demonstrates group presentation skills
Team Work - Contributes to building a positive team spirit
Written Communication - Writes clearly and informatively; Able to read and interpret written information
Managing People - Makes self available to staff; Continually works to improve supervisory skills
Organizational Support - Follows policies and procedures including but not limited to, dress code policies
Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent changes, delays, or unexpected events
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
Dependability - Commits to long hours of work when necessary to reach goals
Initiative - Asks for and offers help when needed
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently
Professionalism - Treats others with respect and consideration regardless of their status or position
Quality - Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure quality; Looks for ways to improve and promote quality
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity
Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment free environment
Safety & Security - Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly
What We Are Looking For:
Preferably 1+ year of similar experience in Select Service or Extended Stay properties
Brand Experience preferred.
Knowledgeable in Inventories, Scheduling, and Ordering.
Valid Driver's License.
Open Availability.
Education Preferred of Associates degree or equivalent from two-year college, or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
$47k-66k yearly est. 8d ago
Office/Facility Manager
Computational Physics 4.0
Office manager job in North Springfield, VA
Computational Physics, Inc. (CPI) is looking for a full-time Office/Facility Manager to join our growing team.
The Office/Facility Manager role oversees CPI offices or facilities at three or more different locations across the United States. As the CPI facilities Manager, you will work with on site staff to ensure that our offices and facilities are appropriate for the work being conducted at each site, that they are safe and efficient spaces for our employees, and that they are appropriately provisioned to support daily operations.
Duties and Responsibilities:
Oversee all building functions and ensure the safety and efficiency of facilities.
Collaborate with building management to ensure proper upkeep of physical structures and systems, including implementing preventative maintenance programs.
Support all aspects of office or facility relocation
Manage facility lease renewal, subleasing, and lease terminations.
Manage budgets related to facility operations and maintenance.
Support customers in managing remote research and development facilities
Coordinate with and manage external contractors and vendors
Provide front desk support for CPI headquarters in Springfield, VA.
Ensure general office supplies and equipment are stocked and maintained.
Qualifications/Education/Experience:
Five to ten years of building or officemanagement expertise
Strong leadership, business, and administrative skills
Ability to manage multiple tasks and prioritize workloads
Excellent communication and negotiation skills
History of taking initiative and working independently.
Strong relationship-building skills
Proactive approach to problem-solving
Customer service oriented, collaborative work style with proven ability to work effectively across departments.
Expert knowledge of office software and technology.
About CPI
We love science! We study the physical properties of the Earth and our atmosphere, neighboring planets, and the sun. We make the study of science practical by translating our findings into products, both hardware and software, that make our customer's lives easier and better. CPI has served various U.S. Government agencies, universities, international science organizations, prime contractors, as well as commercial customers for 40 years.
CPI is an employee-owned company - our team members receive company stock. Employee ownership motivates and empowers increased productivity, contribution to the longevity of the business, improved retention, and enhanced employee engagement.
Why Work for Us?
Competitive salary and comprehensive benefits
Positive, upbeat, and transparent company culture with opportunities for self-development and career advancement
Employee-owned small business that allows team members to learn from each other and take ownership
Professional development support including conference attendance and certification training
Benefits
401(k), Profit Sharing and an Employee Stock Ownership Plan (ESOP)
Disability insurance (short-term and long-term)
Flexible schedule
Flexible spending account
Health, Dental and Vision insurance
Life insurance
Paid time off
Parental Leave
Tuition reimbursement
CPI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you need a reasonable accommodation for any part of the employment process, please contact us and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis.
$52k-83k yearly est. 60d ago
Front Office Manager
Huntremotely
Office manager job in Greenbelt, MD
What you will be doing
Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
How much does an office manager earn in Leesburg, VA?
The average office manager in Leesburg, VA earns between $30,000 and $70,000 annually. This compares to the national average office manager range of $30,000 to $62,000.
Average office manager salary in Leesburg, VA
$46,000
What are the biggest employers of Office Managers in Leesburg, VA?
The biggest employers of Office Managers in Leesburg, VA are: