Assistant To The President
Office Manager Job In San Antonio, TX
Senior professional staff assistant to the President. Manages the administrative, operational, and/or financial affairs of the Office of the President. Represents the president to senior vice presidents and multi-campus officials. Advises the president on policy and procedural and operational issues of the institution.
Responsibilities
Plans, coordinates, and maintains the President's daily schedule; planning and scheduling meetings, teleconferences, and making travel arrangements.
Develops and composes correspondence, reports, and presentations as requested; maintaining confidentiality at all times.
Assists with complex custom reports and cross-functional initiatives that require project coordination (e.g., data collection and validation, project reporting).
Manages departmental administrative budget to include billing and payment authorization for expenses, invoices and/or special events; coordinates charges across business units, tracks and accounts for executive travel and/or business expenses; participates in the annual budget planning process.
Coordinates the administrative workflow of the office; recommends new processes as needed.
May direct and delegate work processes and best practices to other administrative staff.
Oversee office operations, ensures equipment, materials, and space are used efficiently and effectively.
Maintains inventory of all office supplies and coordinates purchase orders.
Supports functions related to the recruitment of staff and ongoing administrative responsibilities required to onboard and support staff.
Manages the exit processes for staff who are leaving the institution and maintains all personnel files for the office per the retention schedule.
Management duties include interviewing, selecting and training of employees; setting and adjusting rates of pay and hours of work; planning and directing work; appraising productivity and efficiency, handling complaints/grievances and disciplining when necessary.
Provide high-level administrative assistance to the President, including managing tasks and correspondence with UT System, federal, state, city, and county officials, as well as university stakeholders including UTSA.
Performs all other duties as assigned.
Qualifications
Ability to maintain confidentiality; possesses a high level of professionalism.
Detail oriented with meticulous planning and organizational skills while balancing multiple priorities.
Demonstrated ability to effectively communicate orally and in writing, to include writing and preparing memorandums, letters, and other official correspondence.
Knowledge of office management and administrative practices and procedures; proficiency in Microsoft Office applications.
Proven ability to work across departments, quickly establishing rapport with academic and administrative personnel.
EDUCATION:
Bachelor's degree in Business Administration or related field is required.
LICENSE AND CERTIFICATION:
None.
Insurance Office Manager
Office Manager Job In San Antonio, TX
IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.
Time Type:
Full time
This is an in-office position.
Department:
900 Insurance Administration
Job Summary:
The Office Manager is responsible for the communication, interpretation, and administration of policies and procedures. Deals directly with employees and managers on issues concerning benefits, compensation, employee relations, policy and procedure formulation, training and development, incentive plans, and salary administration. Acts as in-house expert on all human resources issues. Manages and develops human resources.
High-pressure, fast-paced environment with significant telephone and personal disruption. Large number of multiple steps in complex system performed with accuracy and speed is essential.
:
ESSENTIAL JOB FUNCTIONS
The statements on this are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.
Ensures all employees are complying with agency systems and procedures.
Manages and administers agency training programs.
Works with management and staff to identify training needs.
Develops training programs, internal and external, to meet needs.
Maintains familiarity with s and performance reviews to identify and coordinate training
requirements.
Budgets and monitors training and other expenses.
Develops workflows and procedures to ensure high-quality service and compliance with agency standards; continuously refines standards, workflows, and procedures.
Ensures agency efficiency through continuous process improvement efforts and effective utilization of systems automation implementation.
Develops and administers employment policies and procedures and carries out personnel objectives and programs
Communicates all agency issues and acts as intermediary between staff and upper management.
Advises senior management on future organization planning and development of select staff members.
Acts as in-house expert on all issues relating to human resource functions and knows where to locate available resources.
Understands business issues and concerns and how they relate to agency personnel.
Maintains current organizational chart and job descriptions.
Manages the performance evaluation process so that all employees are evaluated within two weeks of review date.
Manages labor issues as they arise.
Develops and implements the affirmative action program throughout the agency.
Manages the areas of compensation planning, wage and salary administration, employee benefits, employee relations, and personnel administration.
Oversees the payroll function to ensure that employees are paid accurately and on
time.
Performs other duties as requested by management.
SKILLS
Excellent understanding of agency workflows and processes. Ability to develop and provide written human resources policies to management and staff. High degree of organization skills required to effectively administer personnel programs, including affirmative action, compensation and benefits, and recruiting; automation system management, training; and corporate planning. Ability to motivate staff and management in maintaining high skill levels.
EDUCATION
College degree or equivalent business experience with a minimum of five years of management experience, preferably in insurance operations.
Must have all licenses as required by the State Department of Insurance to discuss and/or sell insurance. Must also be current on all Continuing Education (CE) credits needed to renew license.
Front Office Manager
Office Manager Job In San Antonio, TX
Front Office ManagerEmployment Type: Full-Time, ExperiencedDepartment: Litigation Support CGS is seeking a Front Office Manager to join our team supporting the legal mission of a large federal agency. This position will allow candidates to demonstrate expertise in office management by providing managerial support and successfully interacting with clients or attorneys.
CGS brings motivated, highly skilled, and creative people together to solve government's most dynamic problems with cutting edge technology. To carry out our mission, we are seeking candidates that are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success:- This is a high-level, high-visibility position which requires the candidate to be onsite 5 days per week.- The individual must be prepared to closely interact with high-level staff to complete assignments with little oversight.- The individual must be confident in their interactions and possess a professional demeanor and work ethic.- The position plays a vital role in the day-to-day operations of the client. Only very experienced candidates very experienced candidates will be considered. This is not a position to grow into. The candidate must have proven, successful, long-term relevant experience to be considered.- Schedule and coordinate Senior Management calls/meetings via Zoom, MS Teams, etc.- Setup and initiate hybrid meetings - Coordinate with IT to resolve equipment technical issues- Make travel arrangements using the E2 application (training provided)- Reconcile travel expenses for Senior Management using the E2 application- Be available to make travel adjustments in the E2 application as needed after travel has commenced- Answer and direct incoming calls to appropriate parties- Coordinate site events with dignitaries as needed- Coordinate scheduling with inside/outside parties- Direct correspondence to appropriate parties- Organize workload, processes, physical objects and spaces as needed- Schedule appointments- Communicate on behalf of Senior Management as needed
Qualifications:- At least four years of progressively more responsible supervisory and management experience, including proven capabilities and communication skills to successfully interact with clients or attorneys- Experience interacting with the public via phone or the front desk- Experience ordering and maintaining documents - Exceptional phone etiquette- Experience operating a multiline phone system- Experience reviewing written text for typographical consistency, grammar and spelling.- Experience or skill managing day-to-day operations of a high-level office- Experience in office organization or non-specialized business operations- Experience with MS Office Suite - PowerPoint, Word, Excel and Outlook- Experience supervising and directing other office support staff as needed- Ability to learn new applications- Must be a self-starter, quick learner, resourceful and take initiative- Exceptional oral and written communication skills are required- Undergraduate degree required.
Ideally, you will also have:- Law degree, advanced technical certification, or other pertinent graduate degree preferred
Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:*************************************
For more information about CGS please visit: ************************** or contact:Email: *******************$89,301.33 - $114,816 a year
Dental Office Manager
Office Manager Job In San Antonio, TX
Ferro Family & Cosmetic Dentistry and Star Dental Partners is now hiring a Full Time Dental Office Manager for one of our growing partnered practices in San Antonio, Texas!
As a Full Time Dental Office Manager, come join our community of collaborative, high-quality clinical, business and operations professionals.
Full Time Dental Office Manager Schedule
Office Hours - Monday through Thursday 7:30am - 5:00pm
Admin Day - Friday 8:00am - 12:00pm
Job Summary
Within the SDP affiliated network of dental practices, the Office Manager (OM) is responsible for monitoring and managing the operations of a single location. The OM will focus on executing numerous operational tasks in their dental practice with the goal of enhancing practice level efficiencies and growth in conjunction with the SDP support team and the primary dentist of the practice. The OM works closely with the Regional Director of Operations (RDO) to drive a positive team culture and achieve positive practice results.
Full Time Benefits
Paid Time Off
401K
Office Manager Incentive Bonus
Monthly Team Memmber Incentive Program
Paid Company Holidays, Bereavement, and Jury Duty
Paid Basic Life & AD&D insurance
Medical, Dental, and Vision
Short Term Disability
Voluntary Life & AD&D Insurance
Pet Insurance
Accidental Injury, Critical Illness, and Hospital Indemnity plans with wellness incentives
Additional Advantages
Patient-centric community approach
Work/life balance
Opportunity for career growth
Professional development and support with continuing education
Strong business and operational teams
Employee Assistance Program (EAP) for all employees and their household
Employee Referral Bonus Program
Responsibilities
• Team leadership, coaching and training
• Profit & Loss (P&L) management
• Staff and patient scheduling
• Time & Attendance (T&A) management
• Payroll process management
• Accounts Payable (AP) management
• Manage insurance claims and other forms of payment
• Patient satisfaction and experience
• Collaborate on internal and external marketing efforts
• Implement policies and procedures
• Promote SDP company policies and best practices (published or otherwise communicated)
• Management of dental licenses and other related certifications
• Maintain current safety procedures and personal protective equipment required to minimize health risks
• Other job duties as assigned
Qualifications
• 3 years of dental office management required
• Proficient in dental performance management software (Dentrix, Eaglesoft, etc.)
• Strong understanding of marketing strategies, platforms, tools and metrics
• Intermediate experience with Microsoft Office Suite of applications (Excel, Outlook, SharePoint, and Word)
• Solid understanding of P&L management (budgeting)
• Comprehensive understanding ability to enforce current labor laws
• Adhere to current regulatory agency guidelines (OSHA, HIPAA, CDC, etc.)
Values & Competencies
• Integrity
• Accountability
• Customer-centric
• Effective leadership skills
• Experience in P&L Management
• Demonstrates flexibility as appropriate
• Results-driven
• Ability to successfully multitask under pressure
• Strong organizational skills
• Strong attention to detail
• Proficient in Time Management
• Excellent communication skills (verbal/written)
Work Environment/Conditions
• Ability to maintain a full-time employment schedule approximately 40 hours per week; extended hours may be requested or required
• Ability to travel up to 10%
• Prolonged sitting and standing as needed
• Ability to lift up to 15 lbs.
• Exposure to potentially hazardous objects and/or materials
• Ability to wear appropriate work attire as needed or required
Equal Employment Opportunity
Star Dental Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Law Office Manager (55831)
Office Manager Job In San Antonio, TX
No Remote Our client, a growing law firm in San Antonio, Texas, has a great opportunity available for an experienced Law Office Manager. The Office Manager oversees the general administrative functions and activities in the office. ****
**ESSENTIAL DUTIES & RESPONSIBILITIES:**
Specific duties of this position include, but are not limited to:
* Provides support to Managing Partner as needed.
* Ensures all new hire, leave of absence, position change and termination processes are complete.
* Conducts orientation for all attorney new hires.
* Participates in onboarding call of incoming partners.
* Collaborates with Professional Development & Integration, Attorney Recruiting, and Business Professional Recruiting teams to provide a smooth transition from the recruiting process to onboarding, including planning new hire integration events such as welcome breakfasts, first day lunches, etc.
* Ensures all new hire paperwork and background checks are completed.
* Ensures the Lateral WorkFlow App is kept up-to-date on all incoming attorney hires.
* Works with the Managing Partner on creating an agenda and scheduling staff meetings.
* With the Manager of Business Professional Integration & Development, conducts exit interviews with all departing staff.
* Provides administrative departure information to all departing staff and attorneys.
* Manages annual evaluation process for all Legal Administrative Assistants, Receptionists, Office Concierge, Case Clerks, and Document Specialists.
* Builds and maintains office culture and morale.
* Works with Practice Group Leaders and Managing Partner on attorney and Legal Administrative Assistant team changes.
* Assists Operations with office layout planning and office moves.
* Formulates and manages office budget.
* Manages inactive personnel files per Firm retention standards.
* Identifies opportunities for process and office management improvements.
* Plans office events throughout the year to foster office morale and integration, including holiday parties and Staff Appreciation Week.
* Responds to Texas unemployment claims with guidance from the Senior Human Resources Administrator.
* Consults with the Senior Human Resources Administrator on managing employee relations, FMLA requests, resolution of conflict and employee grievances.
* Other duties as assigned by the employer.
**QUALIFICATIONS:**
* Proficient skill level in the use of Microsoft 365 - especially Word and Excel.
* Ability to create and type own correspondence.
* Demonstrate outstanding judgment, professionalism, and a high degree of confidentiality.
* Strong customer service attitude required.
* Exemplary verbal and communication skills.
* Interpersonal skills necessary to communicate with employees at all levels with courtesy and tact.
* Excellent organizational skills and attention to detail.
* Strong analytical skills.
* Must work well under pressure, be a problem-solver and team player.
* Ability to organize and prioritize numerous tasks and complete them under time constraints.
* Multi-task oriented, resourceful, and creative.
* Ability to work independently.
***Education:***
* Bachelor's degree from an accredited college or university preferred.
+ *High school diploma or GED is required.*
* SHRM certification preferred.
***Years of Experience:***
* Minimum of 3 years' experience in a law firm setting with working knowledge of HRIS software system(s).
Office Manager - State Farm Agent Team Member (Sales experience preferred)
Office Manager Job In San Antonio, TX
If you enjoy talking to people, are driven to achieve, have a passion for being the best in a fast paced work environment and some day aspire to run your own business but don't feel ready to jump right in yet, this opportunity may be for you. The position is designed to give “on the job training” while working with a full time mentor in the agent's office to build and cultivate customer relationships. You will be working to develop leads, solicit, consult and bind coverage to help customers manage their unique insurance and financial needs and while learning the logistics of managing a business and developing your skills and experience.
Responsibilities
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Work with the agent to establish and meet marketing goals.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Adaption of skills necessary to operate a business.
As an Agent Team Member, you will receive...
Hourly pay plus commission/bonus
Valuable experience
Growth potential/Opportunity for advancement in my agency
Learning to market property/casualty, life, health and bank products
Setting sales and growth goals
Working closely with the agent to gain an understanding of the agent's role and office logistics
Learning how to network effectively
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm Insurance Companies. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. State Farm agents control which licensing requirements and training programs are offered or must be successfully completed by their employees. By accepting employment with a State Farm agent and/or successfully completing any licensing or training programs required by a State Farm agent, you are not guaranteed, promised or given any form of selection preference, should you choose to leave the agent's employment and pursue the opportunity of becoming an independent contractor agent for State Farm Insurance Companies. If you choose to pursue an agency opportunity, you will need to apply and go through the regular State Farm Insurance Companies' agent selection process
Compensation: $40,000.00 - $60,000.00 per year
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Office Manager
Office Manager Job In San Antonio, TX
Full Time
Exempt
As an Office Manager, keeping the office's daily operations running smoothly is important. This involves communicating effectively with department heads, relaying important information or policy changes from the leadership team, and finding ways to motivate employees to work more efficiently. Additionally, Office Managers often serve as the first point of contact for both internal and external parties, so it's important to be approachable and professional in all interactions.
Essential functions
Hire, train, and onboard new staff
Evaluating staff performance & providing coaching when areas of improvement have been identified
Sets the staffing schedule and approves time off while working with the operation manager to ensure appropriate coverage
Communicates policy updates with staff and implements them in the office
Oversee the day-to-day operations of the office while assisting with the daily front desk duties.
Ensure that all MVC team members meet customer service standards
Responsible for running all aspects of the office and collaborating with physicians and clinical staff to maximize workflows
Provide excellent customer service and ensure all patients are well-attended
Point of contact for all office-related issues
Submits monthly office supply orders by avoiding over/under-ordering
Check the 8x8 schedule for accurate phone office hours
Address Luma complaints and review quality assurance
Review weekly facility tracker & make adjustments to improve
Ensuring monthly inventory is completed accurately and on time
Monitoring the safety and cleanliness of interior/exterior areas
Collaborating with building owners and upper management for facilities needs
Competencies
As a salaried Office Manager, you are expected to work at least 40 hours per week; additional hours may be needed to meet the responsibilities of the Office Manager position. If you are not meeting the minimum of 40 hours on a regular basis, PTO may be applied. If no PTO is available, you can take unpaid time off with your Manager's approval. Any unpaid time off requested and approved in Paychex is unpaid.
As an Office Manager, this position meets the criteria for exemption from the provisions of the Fair Labor Standards Act (FLSA Exempt); thus, you will not be eligible to receive overtime compensation.
Supervisory responsibilities
Supervising up to 10 employees
Work environment
Office
Physical demands
Prolonged periods of sitting at a desk and working on a computer
Long periods of standing
Lift up to 15 pounds
Travel required
None
Required education and experience
Experience in office management
Highschool diploma
Additional eligibility requirements
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Office Manager Resume
Office Manager Job In San Antonio, TX
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**CONTACT INFORMATION**
* Mrs Aubrey Rodriguez
* 737, Mill Lane,
* San Antonio, Texas, 90402,
* United States
* **************
* example+**************************************
**WORKING EXPERIENCE**
* **Nicoscape**
* San Antonio, Texas
* June 2021 - December 2024
* Office Manager
+ Protected the security of medical records to ensure that confidentiality is maintained.
+ Retrieved patient medical records for physicians, technicians, or other medical personnel.
+ Planned, developed, maintained, or operated a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information.
+ Compiled and maintained patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts.
+ Processed and prepared business or government forms.
* **Bullca**
* San Antonio, Texas
* June 2018 - June 2021
* Office Manager
+ Reviewed records for completeness, accuracy, and compliance with regulations.
+ Released information to persons or agencies according to regulations.
+ Processed and prepared business or government forms.
+ Processed patient admission or discharge documents.
+ Identified, compiled, abstracted, and coded patient data, using standard classification systems.
* **Siesung**
* San Antonio, Texas
* June 2016 - June 2018
* Office Assistant Manager
+ Protected the security of medical records to ensure that confidentiality is maintained.
+ Released information to persons or agencies according to regulations.
+ Processed and prepared business or government forms.
+ Transcribed medical reports.
+ Posted medical insurance billings.
** QUALIFICATION**
* **Bachelor of in Management**
* Management
* Duke High School
* San Antonio, Texas
* January 2012 - January 2016
**KEY SKILLS**
* Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
* Understanding written sentences and paragraphs in work related documents.
* Communicating effectively in writing as appropriate for the needs of the audience.
* Talking to others to convey information effectively.
* Managing one's own time and the time of others.
**QUALIFICATIONS**
* Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
* Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
* Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
* Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
* Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Office Manager
Office Manager Job In San Antonio, TX
Establish family law firm is seeking a detail-oriented and experienced Full-Time Bookkeeper/Office Manager to join our team. The ideal candidate will manage all financial operations and office administration, requiring proficiency in QuickBooks and Excel, with at least 4 years of relevant experience. The candidate must work independently and lead in a team environment.
This is an onsite, full-time, Monday through Friday role.
Responsibilities:
Client Billing: Generate and review client invoices, coordinate with attorneys to resolve billing discrepancies, and handle accounts receivable duties.
Trust Accounting: Manage trust accounts in compliance with legal regulations and reconcile trust account activity regularly.
Financial Analysis: Assist in financial analysis and reporting.
Case Management Support: Organize case files, documents, and correspondence.
HR Administration: Assist with employee onboarding, benefits administration, and personnel record maintenance.
Technology Management: Oversee technology systems and software applications.
Office Policies and Procedures: Develop and enforce office policies and procedures.
Client Relationship Management: Foster positive relationships with clients.
Marketing Support: Assist with website maintenance, social media management, and promotional materials.
Continuing Education: Stay informed about developments in bookkeeping practices and office management trends.
Contribute to the overall success and efficiency of the law firm's operations.
Qualifications:
Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred.
Minimum of 4 years of prior experience in bookkeeping or accounting roles in a law firm.
Proficiency in QuickBooks and Microsoft Excel is required.
Strong attention to detail and accuracy in data entry and financial calculations.
Excellent organizational and time management skills.
Strong communication skills, both verbal and written.
Ability to work independently and as part of a team in a fast-paced environment.
Knowledge of legal industry practices and terminology.
Benefits:
Competitive salary commensurate with experience.
Health insurance coverage.
Retirement savings plan options.
Paid time off and holidays.
Office Manager
Office Manager Job In San Antonio, TX
Full-time Description
Join the winning team!! Medical Vein Clinic is looking for an experienced Medical Office Manager to oversee non-clinical administrative, insurance, and call center operations.
Hours:
Monday-Friday 7:30am- 5:00pm
Essential Functions:
Manage and supervise office staff of 10-15, including training, and performance evaluations
Manage and implement office policies and procedures to ensure compliance with healthcare regulations
Over see the coordination and scheduling of patient appointments, ensuring optimal use of providers' time
Over see the day-to-day operations of the medical office, ensuring smooth workflow and efficient patient care
Maintain accurate patient records and ensure confidentiality of sensitive information
Work with billing department to ensure insurance coverage and patient billing questions/concerns
Monitor inventory levels of supplies, request ordering as needed
Monitors and approves attendance and time off for personnel
Trains, monitors, and provides ongoing education to staff for insurance and call center operations
Identify and provide solutions to any problems or opportunities for improvement
Collaborate with providers to optimize patient insurance requirements, updates and improve billing efficiency
Continual learning to develop and implement adapting approaches to improve performance and growth
Responsible for daily personnel management and oversight of insurance verification, authorization, referral, and the call center staff
Responsible for daily enforcement of company policies and procedures including HIPAA compliance
Primary contact for providers and clinic staff when questions arise on insurance, authorizations, referrals or scheduling
Responsible for ensuring administrative staff is scheduling properly
Responsible for ensuring authorizations are are submitted and received in a timely manner and patient appointments are not being rescheduled
Responsible for assisting patients with billing questions
Responsible for handling escalated patient calls
Ability to provide coverage backup for all admin positions (phones, insurance verifications, authorizations, referrals)
Requirements
Successful Candidate Should Possess:
Bachelor's Degree in related field
2 years minimum management experience, preferably in medical insurance or call center scheduling
Strong leadership and organizational skills
Excellent communication and interpersonal skills
Ability to multitask and prioritize tasks in a fast-paced environment
Knowledge of insurance verifications, authorizations, referrals, front desk and phone operations
Special ability to communicate well with staff and general public
Ability to time manage and prioritize tasks, organized, goal oriented
Portrays positive “can do” attitude and actions that are oriented to patient, provider and employee satisfaction
Able to effectively communicate with upper management and physicians
Effectively communicate with patients to resolve disputes with a positive outcome
Maintains open and positive communication, both written and verbal, with all personnel and physicians
Maintains professionalism towards the promotion of a positive work environment
Maintains calm and effective behavior during stressful situations
Conducts all aspects of supervision in a firm, fair, and consistent manner
Demonstrates an ability to identify and resolve problems using good judgment to reach quality decisions
Continually evaluates the morale of staff and takes appropriate actions to resolve problems
Ensures asafe environment for the patients and staff
Humanresources and insurance benefits management experience
Strong knowledge of medical billing, insurance verification and prior authorizations
Excellent verbal and written communication
Provider credentialing for Insurances experience
Front Office Manager
Office Manager Job In Seguin, TX
Front Office Manager Location: Seguin, Texas Job Type: Full-Time Front Office Manager - Join Our Growing Team and Make a Difference!
The Front Office Manager plays a critical role in creating a positive and welcoming environment for patients and staff. This position will manage the daily operations of the front office, including overseeing patient intake, scheduling, billing, and ensuring smooth administrative processes. The ideal candidate will possess strong organizational and communication skills, be highly attentive to detail, and have a passion for delivering excellent customer service.
About Us:
At Professional Therapy Partners, we are committed to providing the highest quality physical therapy services to help our patients recover, maintain, and improve their mobility and overall well-being. As a growing physical therapy practice, we are looking for a highly organized and motivated Front Office Manager to join our team and contribute to our mission of delivering exceptional care to our patients.
What you'll be doing:
Oversee daily operations of the front office, ensuring a smooth workflow and excellent patient experience.
Manage patient scheduling, including confirming appointments and optimizing provider schedules.
Greet and check in patients, ensuring all necessary forms are completed and processed.
Answer phone calls, address patient inquiries, and direct calls to appropriate departments.
Coordinate insurance verification, authorizations, and referrals with insurance providers.
Handle patient billing, including managing co-pays, payments, and insurance claims.
Maintain accurate patient records, ensuring compliance with HIPAA regulations.
Provide administrative support to physical therapists and other clinic staff.
Ensure the front office area is neat, organized, and welcoming at all times.
Assist with patient intake and any other administrative duties as needed.
Train, mentor, and supervise front office staff, ensuring the team provides high-level customer service.
What we're looking for:
High school diploma or equivalent; Associate's or Bachelor's degree preferred.
Minimum of 2 years of experience in a healthcare setting, preferably in physical therapy or medical office management.
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
Proficiency with office software, scheduling systems, and billing software.
Knowledge of insurance verification, billing, and coding procedures.
Strong attention to detail and ability to maintain confidentiality.
Ability to work well both independently and as part of a team.
Positive attitude with a focus on providing exceptional customer service.
Preferred Skills:
Experience with medical billing and coding.
Previous experience in a management or supervisory role.
Familiarity with physical therapy practices and terminology.
Why you'll love working with us:
Competitive salary.
Comprehensive Health Benefits.
Paid time off (PTO).
401(k) retirement plan.
Work life balance.
Friendly and supportive work environment.
Apply Today:
Interested candidates are invited to submit a resume detailing their qualifications and interest in the position. Please email your resume and any questions to blutich@ptservicesusa.com.
Office Manager
Office Manager Job In Pleasanton, TX
General Overview: The Office Manager will be responsible for maintaining the office in an organized, professional manner. This role will be responsible for assisting with operational reporting, employee administrative duties, meeting coordination, employee housing coordination, purchasing, and other tasks as assigned.
Responsibilities:
* Maintain the office in an organized fashion inclusive of cleanliness, orderliness, and proper levels of supplies in the office environment.
* Supervise the work of assigned employees to ensure adherence to quality standards and proper policy and procedures.
* Coordinate employee housing, ensure housing is properly maintained, and that proper knowledge of availability is communicated to all appropriate parties.
* Oversees the management of the visitor log and proper compliance with office procedures and processes.
* Prepares and reviews operational reports and schedules to ensure accuracy and efficiency. Maintains recordkeeping of such reports and schedules.
* Assist the assigned HR representative in the communication of departmental policies, procedures, and service standards.
* Support the payroll process by performing administrative responsibilities of the time keeping process.
* Support the recruiting process by scheduling interviews.
* Assist with new employee onboarding process by collecting any appropriate documents and sending documentation to the assigned HR representative. Completing assigned processes for new hires.
* Manage office operations and procedures such as requisition of supplies and other administrative services.
* Assist with purchasing responsibilities for the office such as creating purchase orders, gathering documents for vendor set up, reviewing invoices prior to submitting to accounts payable, and confirming and tracking orders/shipments.
* All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Education, Experience, and Qualifications:
* High School Diploma or equivalent, required.
* Bachelor's degree, preferred.
* Three (3) or more years of experience in an office management role.
* Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
* Proficiency in all Microsoft Suite programs including Outlook, Excel, PowerPoint, etcetera.
* Customer services experience, preferred.
* Experience with and ability to maintain confidentiality as it relates to operational or personnel matters.
* Must work well independently and as a member of a team; inclusive of multiple departments (i.e., HSE)
Other Requirements:
* Able to read, speak and write in English.
* Demonstrated ability to maintain demanding workload, multitask, and meet deadlines.
* Develop constructive and cooperative working relationships and maintain them over time.
* Develop specific goals and plans to prioritize, organize, and accomplish work.
* Demonstrate strong work ethics and strive for excellence in all activities and communication.
* Dependable, reliable, and capable of fulfilling responsibilities.
This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and employee. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and is subject to change as the needs of the employer and
requirements of the job change. Any essential functions of this position will be evaluated as necessary should an employee/applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the employee/applicant when possible.
Office Manager
Office Manager Job In Pleasanton, TX
General Overview: The Office Manager will be responsible for maintaining the office in an organized, professional manner. This role will be responsible for assisting with operational reporting, employee administrative duties, meeting coordination, employee housing coordination, purchasing, and other tasks as assigned.
Responsibilities:
Maintain the office in an organized fashion inclusive of cleanliness, orderliness, and proper levels of supplies in the office environment.
Supervise the work of assigned employees to ensure adherence to quality standards and proper policy and procedures.
Coordinate employee housing, ensure housing is properly maintained, and that proper knowledge of availability is communicated to all appropriate parties.
Oversees the management of the visitor log and proper compliance with office procedures and processes.
Prepares and reviews operational reports and schedules to ensure accuracy and efficiency. Maintains recordkeeping of such reports and schedules.
Assist the assigned HR representative in the communication of departmental policies, procedures, and service standards.
Support the payroll process by performing administrative responsibilities of the time keeping process.
Support the recruiting process by scheduling interviews.
Assist with new employee onboarding process by collecting any appropriate documents and sending documentation to the assigned HR representative. Completing assigned processes for new hires.
Manage office operations and procedures such as requisition of supplies and other administrative services.
Assist with purchasing responsibilities for the office such as creating purchase orders, gathering documents for vendor set up, reviewing invoices prior to submitting to accounts payable, and confirming and tracking orders/shipments.
All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Education, Experience, and Qualifications:
High School Diploma or equivalent, required.
Bachelor's degree, preferred.
Three (3) or more years of experience in an office management role.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
Proficiency in all Microsoft Suite programs including Outlook, Excel, PowerPoint, etcetera.
Customer services experience, preferred.
Experience with and ability to maintain confidentiality as it relates to operational or personnel matters.
Must work well independently and as a member of a team; inclusive of multiple departments (i.e., HSE)
Other Requirements:
Able to read, speak and write in English.
Demonstrated ability to maintain demanding workload, multitask, and meet deadlines.
Develop constructive and cooperative working relationships and maintain them over time.
Develop specific goals and plans to prioritize, organize, and accomplish work.
Demonstrate strong work ethics and strive for excellence in all activities and communication.
Dependable, reliable, and capable of fulfilling responsibilities.
This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and employee. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and is subject to change as the needs of the employer and
requirements of the job change. Any essential functions of this position will be evaluated as necessary should an employee/applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the employee/applicant when possible.
Office Manager
Office Manager Job In San Antonio, TX
Office Manager Company and Culture:PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other. Job Position Description:With a
‘One Team'
mentality, manage the office team to perform all accounting and administrative activities. Manage all aspects of accounting and reporting. Implement and adhere to accounting guidelines and reporting requirements. Ensure all job files are properly audited and contain all required documentation. Develop and implement an annual office administration plan and budget to improve productivity. Train and coach all office personal to efficiently perform all assigned tasks. Serve as the in-house expert on utilizing QuickBooks Pro , and Microsoft Office. Manage and improve customer satisfaction, including the resolution of customer complaints. Manage the efficient operation and appropriate support of all business functions. Ensure proper accounting procedures are followed. All reporting is accurate and timely. Ensure customer files contain proper documentation, and office team is competent and effective in all administrative tasks. All customer complaints are resolved quickly to the satisfaction of the customer. A PuroClean Office Manager takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry. Responsibilities:
Managing Customer and client satisfaction and representing and improving brand operations
Being proactive in resolution of customer issues, concerns and complaints
Managing documentation related to jobs, compliance, scheduling, and delegation of responsibilities
Maintaining employee documentation, new hire orientations, and managing invoices, petty cash and duties related to office administration
Continue professional development of PuroClean specific skills and expertise: office procedures and processes
Safety and risk management, following and maintaining guidelines for all field staff and office personnel
Qualifications:
Focus on personal development, team building, and leadership skills is essential
Attention to detail, aptitude for multitasking and calm under pressure
Ensure clear communication with entire staff, ability to manage relationships.
Aptitude with record keeping, easily accessing information, and communicating ‘
the message'
Awareness and respect for safety, using care are caution with teammates and customers
Strength with multitasking and handling deadlines, organizational and leadership skills
Ability to learn quickly and flexible with change and professional challenges
Benefits:
Learn and develop new professional skills in a fast-paced environment
Serve your community in their time of need. ‘Servant Based Leadership'
Be a part of a winning team with the ‘One Team' mentality. We serve together
Competitive pay, benefits and flexible hours
Additional benefits and perks based on performance and employers' policies
Compensation: $40,000.00 per year
“We Build Careers”
- Steve White, President and COO
With over 300 locations across North America and Canada, PuroClean is leading the industry in emergency property restoration services, by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.
Culture is very important to us. We want to make sure that we are the right fit for YOU!
Apply today and join our Winning TEAM.
“We are One Team, All In, Following The PuroClean Way in the spirit of Servant Leadership”
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.
Office Manager
Office Manager Job In Boerne, TX
Hill Country Dental Center is currently seeking an experienced Office Manager to join our team. At our practice, we take great pride in acknowledging our employees' skills and dedication and are committed to creating a work environment where you can thrive. If you're passionate about creating exceptional patient experiences and have experience in motivating and managing teams, this is the perfect opportunity. We encourage you to apply today and become a part of our dynamic team!
Schedule
Full-time
Monday - Friday
Benefits
Competitive compenation depending on experience
Monthly and quarterly bonus opportunities
Medical, dental, and vision insurance
PTO and paid holidays
401(k) options
Requirements
2+ years of prior dental office management experience required
Prior experience with Eaglesoft software is a plus
INDHRFO03
Office Operations
Office Manager Job In New Braunfels, TX
Who We Are KETOS is ushering in a new era of understanding around one of the most fundamental, critical elements of life: water. Our goal is simple: to improve water quality, safety and conservation - and enhance healthcare on a global scale. We do this by providing the tools and insights needed to optimize water usage, ensure resource efficiency and provide water safety assurance - and by making these tools accurate, affordable and accessible.
Our blend of innovative patented hardware with an intelligent interactive software fabric provides predictive and actionable insights through data analytics. These make up the core elements of the KETOS platform - and lead to the smart water data needed for smart irrigation, industries and cities.
Job Summary/Objective
KETOS is looking for a highly motivated, independent and responsible Office Operations team member to be part of our dynamic and diverse group. This position requires embracing challenges and making a difference in a fast-paced environment. As an Office Operations team member at our company, you will be the backbone of smooth-running operations.
Key Responsibilities
* Manage KETOS' various platforms for travel, credit cards and billing
* Primary POC for outside vendors on process, contracts and administration
* Owner of intranet for updates
* Work with local administrators for facilities management
* Support financial software support and QA
* Provide impact and metric reporting with inventory and MRP automation
* Support fields operations with scheduling service calls and team member deployment
* Monitor incoming and outgoing mail; receive and sign for mail/packages from couriers and deliver to proper recipient;
* Prepare shipments for FedEx/USPS/UPS drop off; provide tracking information to all necessary parties
* Other various projects as needed with CEO and People Ops function
Requirements
* Excellent written and verbal communication skills;
* Highly organized with the ability to prioritize and multitask;
* Reliable with patience and professionalism;
* Able to complete tasks with minimal supervision;
* Start-up work experience is a must (ie, experience working in a fast paced environment);
* Proficiency in Google Suite, MS Office, including Word, PowerPoint and Excel.
* Willingness to learn and grow with the Company.
* Proficiency in Google Suite, MS Office, including Word, PowerPoint and Excel.
* Driver's License & Reliable Transportation
* Must be able to lift/pick-up/carry 30 lbs
Office Manger
Office Manager Job In Schertz, TX
You're the best and you want to join a team that appreciates you, where you can create your own opportunities.
Who We Are
We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in San Antonio. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
What We Do
We are a team of home service experts who go the extra mile to ensure peak performance for your home's plumbing system.
The Big Task
Ensure the office and call center are providing the best service to customers and employees.
Key Sub Tasks
· Liaison for Call Center· Monitor calls in Service Titan and classify; note training opportunities· Maintain processes and manuals for company· Support Owner and Managers with information and services related to documentation, reports, record keeping and appointment setting
Assist with Accounting and HR
Participate in training so that you grow and develop as a professional.
Desired Skills and Experience
If you can achieve the above and you find it fun and challenging - you have just the right amount. Service Titan Knowledge is Helpful
What We Offer
Medical Insurance -- we pay 95% of your insurance premiums for health
New technology, including iPhone, iPad & access to integrated software
401k Plan with a company match
A family. This is last on the list because it's most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at A & A Plumbing.
If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about A & A Plumbing by visiting *********************
Equal Opportunity Employer
Compensation: $42,000.00 - $52,000.00 per year
Office Manager
Office Manager Job In San Marcos, TX
Ideal Dental is one of the fastest-growing North American dental groups. Established in 2008 as Clinician-founded and Clinician-led™️, Ideal Dental's patient-centric model is at the core of its culture. The company is fanatical about its vision to be the premier provider of all dental services under one roof while also being the first choice for dentists and staff seeking a partner for growth, innovation, and learning.
What do we offer?
MONTHLY BONUS POTENTIAL
Medical insurance
Discounted dental benefits for the employee, their spouse, and dependent children
Vision
Long-term disability
Short-term disability
Life insurance
Accident coverage
Paid holidays
Paid Time Off (PTO)
CPR recertification
401K
Employee scholarship program
Employee discount program through benefits hub
We invest heavily in our team members with COMPETITIVE PAY AND BENEFITS, a culture of promoting from within, and a clearly defined LONG-TERM CAREER PATH. We believe in WORK/LIFE BALANCE and LEAVING THE OFFICE ON TIME. With PAID TRAINING you are set up for success in the office. You will join a network of supportive teammates who keep your career goals at the forefront. If you enjoy having fun in the office while working hard, Ideal Dental is the perfect fit for you!
Responsibilities
Managing all day-to-day operations of the dental office
Handling all patient service issues to ensure guest satisfaction
Building office morale to support company culture
Creating staff schedules
Auditing patient accounts to ensure accuracy
Presenting treatment plans and assisting guests with overcoming financial obstacles
Completing daily and monthly reporting
Performing other duties as required to support the office
DeNovo Offices: New acquired offices may require travel
Qualifications
A welcoming smile and positive attitude
Strong communication and customer service skills
Leadership skills and the ability to lead by example
The desire and ability to connect with and serve guests
Ability to multi-task while working in a fast-paced environment
High school diploma or equivalent
Minimum of 2 years of management experience (Dental experience preferred)
DeNovo Offices: Newly acquired offices may require travel
OAG (Internal) Child Support | Office Supervisor (Program Supervisor III) | 25-0212 | OAG Employees Only
Office Manager Job In San Marcos, TX
Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: ******************************************************************* You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
INTERNAL - OAG EMPLOYEES ONLY
Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney Generals (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their childrens lives and ensuring that children in Texas receive the support they need and deserve.
The Program Supervisor performs complex (journey-level) administrative and supervisory work under the direction of the managing attorney/office manager. Supports office management in overseeing team operations, setting performance goals; ensuring compliance with agency policies, procedures, and customer service standards; providing direct support and guidance to Child Support Officers and Child Support Technicians; collaborating with other members of leadership, and external partners to serve Texas families.
Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the States law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (******************************************* along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.
Under the direction of the Office Manager, supervises child support officers and support staff including assigning and monitoring work activities, preparing and conducting performance appraisals, initiating personnel actions, resolving work related issues and participating in interviewing and hiring Responds to moderately complex inquiries and resolves issues from agency management, government officials, attorneys, parents, advocacy and community groups and other customers Assists the Office Manager in planning, coordinating, monitoring and directing all field office operations and activities Monitors field office performance and takes corrective actions to achieve assigned goals and objectives Monitors and ensures compliance with federal and state regulations, policies, procedures and standards while providing superior customer service Assesses the validity of complaints against the IV-D program with impartiality Reviews and maintains productions reports Performs related work as assigned Maintains relevant knowledge necessary to perform essential job functions Attends work regularly in compliance with agreed-upon work schedule Ensures security and confidentiality of sensitive and/or protected information Complies with all agency policies and procedures, including those pertaining to ethics and integrity
Qualifications: Education: Graduation from high school or equivalent Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, management, customer service, or supervisory Experience: Four (4) years of full-time experience working in the following (or closely related) fields: Child Support Program, management, or supervisory Knowledge of child support policies, procedures and practices, management principles and practices Skill in using a computer for work processing, spreadsheet and other software Skill in handling multiple tasks, prioritizing, and meeting deadlines Skill in effective oral and written communication Skill in exercising sound judgment and effective decision making Ability to receive and respond positively to constructive feedback Ability to work cooperatively with others in a professional office environment Ability to provide excellent customer service Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave) Ability to arrange for personal transportation for business-related travel Ability to work more than 40 hours as needed and in compliance with the FLSAAbility to lift and relocate 30 lbs.Ability to travel (including overnight travel) up to 5% PREFERRED QUALIFICATIONSEducation: graduation from an accredited four-year college or university Experience: Child Support Program and management Other Language: Ability to proficiently read, write, and speak Spanish
To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at **********************************************************************************
THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER
OAG (Internal) Child Support | Office Supervisor (Program Supervisor III) | 25-0212 | OAG Employees Only
Office Manager Job In San Marcos, TX
OAG (Internal) Child Support | Office Supervisor (Program Supervisor III) | 25-0212 | OAG Employees Only (00046971) Organization: OFFICE OF THE ATTORNEY GENERAL Primary Location: Texas-San Marcos Work Locations: CS CIS San Marcos 250 S. Foxtail Run San Marcos 78666-5020 Job: Office and Administrative Support Employee Status: Regular Schedule: Full-time Standard Hours Per Week: 40.00 State Job Code: 1582 Salary Admin Plan: B Grade: 19 Salary (Pay Basis): 4,900.42 - 5,021.00 (Monthly) Number of Openings: 1 Overtime Status: Exempt Job Posting: Dec 12, 2024, 3:57:22 PM Closing Date: Ongoing Description INTERNAL - OAG EMPLOYEES ONLY
Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General's (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children's lives and ensuring that children in Texas receive the support they need and deserve.
The Program Supervisor performs complex (journey-level) administrative and supervisory work under the direction of the managing attorney/office manager. Supports office management in overseeing team operations, setting performance goals; ensuring compliance with agency policies, procedures, and customer service standards; providing direct support and guidance to Child Support Officers and Child Support Technicians; collaborating with other members of leadership, and external partners to serve Texas families.
Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (******************************************* along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.
Under the direction of the Office Manager, supervises child support officers and support staff including assigning and monitoring work activities, preparing and conducting performance appraisals, initiating personnel actions, resolving work related issues and participating in interviewing and hiring Responds to moderately complex inquiries and resolves issues from agency management, government officials, attorneys, parents, advocacy and community groups and other customers Assists the Office Manager in planning, coordinating, monitoring and directing all field office operations and activities Monitors field office performance and takes corrective actions to achieve assigned goals and objectives Monitors and ensures compliance with federal and state regulations, policies, procedures and standards while providing superior customer service Assesses the validity of complaints against the IV-D program with impartiality Reviews and maintains productions reports Performs related work as assigned Maintains relevant knowledge necessary to perform essential job functions Attends work regularly in compliance with agreed-upon work schedule Ensures security and confidentiality of sensitive and/or protected information Complies with all agency policies and procedures, including those pertaining to ethics and integrity Qualifications Education: Graduation from high school or equivalent Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, management, customer service, or supervisory Experience: Four (4) years of full-time experience working in the following (or closely related) fields: Child Support Program, management, or supervisory Knowledge of child support policies, procedures and practices, management principles and practices Skill in using a computer for work processing, spreadsheet and other software Skill in handling multiple tasks, prioritizing, and meeting deadlines Skill in effective oral and written communication Skill in exercising sound judgment and effective decision making Ability to receive and respond positively to constructive feedback Ability to work cooperatively with others in a professional office environment Ability to provide excellent customer service Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave) Ability to arrange for personal transportation for business-related travel Ability to work more than 40 hours as needed and in compliance with the FLSAAbility to lift and relocate 30 lbs.Ability to travel (including overnight travel) up to 5% PREFERRED QUALIFICATIONSEducation: graduation from an accredited four-year college or university Experience: Child Support Program and management Other Language: Ability to proficiently read, write, and speak Spanish
To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at **********************************************************************************
THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER