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  • Customer Experience Manager

    Merola Tile Distributors of America

    Office manager job in Manalapan, NJ

    Join Merola Tile, a leader in the ceramic tile industry. We are seeking a dynamic and self-motivated Customer Service & Experience Manager to lead and elevate our customer service teams across both coasts. This leader will inspire excellence through initiative, integrity, and accountability - building a high-performing team that delivers exceptional results. The ideal candidate will take ownership of optimizing our customer service operations, enhancing processes, and developing people to deliver a world-class customer experience. This is a hands-on leadership role for someone who thrives on improvement, drives collaboration, and brings out the best in every team member. The Customer Experience Manager serves as both a hands-on contributor and a strategic leader who leads, inspires, and elevates the Customer Service Department by driving process excellence, ensuring timely and accurate resolution of all customer matters, and developing a high-performing, engaged team. This role demands a leader who can both execute and empower - someone with strong analytical thinking, a passion for improvement, and exceptional people skills to transform a team in need of upskilling and alignment. Operational Management Oversee and assist in all daily Customer Service operations for both New Jersey and California facilities, ensuring consistent execution of company standards and policies. Delegate tasks strategically while maintaining full accountability for departmental outcomes. Ensure adherence to requirements, shipping policies, and all relevant operational guidelines. Manage and monitor EDI, ERP, WMS, and partner portal systems to ensure accuracy and timeliness of all orders and communications. Collaborate cross-functionally with Warehouse Leadership, Accounting, Sales, Product, and other stakeholders to ensure smooth operational flow and prompt issue resolution. Process Improvement & Issue Resolution Evaluate and refine existing departmental processes, identifying inefficiencies and opportunities for improvement. Lead the development and implementation of new workflows and best practices that enhance productivity, accuracy, and customer satisfaction. Establish and track key performance indicators (KPIs) to monitor departmental effectiveness and proactively address performance gaps. Drive root-cause analysis and corrective action for recurring issues to ensure long-term resolution. Partner with leadership to recommend, pilot, and execute process improvement initiatives that align with companywide strategic objectives. Customer & Partner Engagement Handle escalated customer matters with professionalism, urgency, and empathy-ensuring thorough resolution and follow-up. Serve as the escalation point for the Customer Service team, guiding them in effective communication and solution-oriented problem-solving. Build and maintain strong relationships with key customers, trading partners, and internal stakeholders. Champion a customer-first mindset across the team, reinforcing responsiveness, accuracy, and accountability. Leadership & People Development Lead, mentor, and develop the Customer Service team across both facilities, cultivating a unified, high-performance culture. Provide hands-on mentorship to the department's current supervisor, strengthening leadership capability and operational confidence. Conduct regular one-on-one meetings, team check-ins, and performance evaluations to drive accountability and engagement. Identify skill gaps and design targeted training and coaching initiatives to upskill the team rapidly and sustainably. Foster a culture rooted in professionalism, ownership, and continuous learning. Physical Requirements: Regularly stand/sit for extended periods, operate office equipment, perform light-moderate lifting, lift/move up to 35 lbs. occasionally, bend, twist, and maintain posture. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Qualifications and Education Requirements Associate's degree required; Bachelor's degree preferred. Minimum 5 years of experience in Customer Service or related field, with at least 2 years in a leadership capacity. Strong proficiency in Microsoft Office (Word, Excel) and familiarity with ERP, WMS, and EDI systems. Proven success in process improvement, team development, and customer satisfaction. Experience with a CRM system and implementation Excellent organizational, multitasking, and decision-making skills in a fast-paced environment. REQUIRED SKILLS Excellent communication skills; written and verbal. Positive, motivating leadership style with high emotional intelligence. Strong critical-thinking and problem-solving ability. Patient, professional, and resilient under pressure. High attention to detail and commitment to accuracy. Strategic mindset with a “can-do” approach to challenges. Experience in the tile, stone, flooring, or related materials industry, preferred Competencies Leadership --Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback; Fosters quality focus in others; Improves processes, products and services; Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Judgment-- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision- making process; Makes timely decisions. Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Accountability-- Take ownership and accept responsibility of actions, Set the bar high and acknowledge all levels of performance from self and others, Document lessons and commit to fair and consistent correctio of sub-standard work performance Change Management-Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Cost Consciousness--Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Additional Notes: Must be authorized to work in the United States. Benefits: Medical, Vision, and Dental Insurance 9 Annual Paid Holidays (including New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas) Paid Time Off - earned and accrued from your first day with the company 401(k) Plan with company match (eligibility after 1 month) Employer-Paid Life Insurance Performance Reviews after 90 days and annually Quarterly Company Goals - opportunity to earn up to 4 weeks of additional bonus pay annually Employee Assistance Program (EAP) Employee Referral Bonus Program Employee Discount on tile after 6 months Fresh Fruit, Coffee, Hot Chocolate, and Tea provided daily Weekly Company Lunches Company Culture Events - BBQs, Ugly Sweater Day, T-shirt making, Halloween contests, and more Fun, Friendly, Family-Like Environment
    $69k-137k yearly est. 2d ago
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  • Office Manager

    Beaconfire Inc.

    Office manager job in East Windsor, NJ

    We are looking for a Office Manager to organize and coordinate administration duties and office procedures. Your role is to create and maintain a pleasant work environment, ensuring organizational effectiveness, communication and safety. BeaconFire is an E-verified company and provides equal employment opportunities. Responsibilities: ● Handling queries via telephone, email and general correspondence. ● Scheduling meetings, managing mails and organizing daily office operations such as inventory and expenses. ● Assist in administrative tasks, including onboarding new employees and coordinating company events. ● Maintaining the office condition as well as health and safety protocols in the working area. Requirements: ● High School degree or above; additional qualification as an Administrative assistant or Secretary is a plus. ● Excellent verbal and written communication skills in English, proficiency in Chinese is a plus. ● Proven experience in office management or a related administrative role. ● Proficiency in MS Office (Excel, Word, PowerPoint). ● Detail-oriented with strong time management skills to meet deadlines. ● Proactive and flexible team player. ● Valid driver's license. Benefits: ● 401k Plan ● Medical, Vision, Dental, and Life Insurance ● Paid Time Off ● Salary based on experience ● Employment-related non immigration or immigration sponsorship Location: East Windsor, NJ (onsite)
    $39k-61k yearly est. 2d ago
  • Office Coordinator

    Motion Recruitment 4.5company rating

    Office manager job in Philadelphia, PA

    Our client is a nationally recognized pediatric healthcare and research institution dedicated to advancing child health through clinical care, innovation, and education. Based out of Philadelphia they are looking to hire an Office Coordinator on a Contract basis. Contract Duration: 3 Month Contract (Potential for extension or conversion) Role is Part time, schedule is Saturdays, Sundays and holidays Required Skills & Experience Basic knowledge of administrative and office management processes, procedures, principles and best practices Familiarity with medical terminology and protocols Familiarity with HIPAA regulations Basic proficiency with electronic medical record software (EPIC) Basic proficiency with word processing software (Microsoft Word) Basic proficiency with spreadsheet software (Microsoft Excel) Introductory proficiency with presentation software (Microsoft PowerPoint) Strong verbal and written communications Strong customer service skills Strong interpersonal skills Solid organizational skills Solid time management skills Basic conflict resolution skills Ability to maintain confidentiality and professionalism Ability to work independently within established guidelines Ability to collaborate with stakeholders at all levels Daily Responsibilities Answer telephones, route, and screen callers, take messages, and provide routine information to callers promptly and courteously. Assist with patient services including scheduling appointments, check outs, sending documentation and contacting appropriate stakeholders. Respond to inquiries and assist stakeholders according to procedures. Manage charts including to prepare, organize, file, retrieve, archive charts and maintain a detailed spreadsheet of charts for referral. File and retrieve documents including phone messages. Schedule and provide administrative support for meetings, interviews, committees, conferences and calendars including travel/lodging arrangements and catering. Oversee and order office supplies for the department. Other duties and administrative support projects as assigned. You will receive the following benefits: Medical Insurance - Four medical plans to choose from for you and your family Dental & Orthodontia Benefits Vision Benefits Health Savings Account (HSA) Health and Dependent Care Flexible Spending Accounts Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance Hospital Indemnity Insurance 401(k) including match with pre and post-tax options Paid Sick Time Leave Legal and Identity Protection Plans Pre-tax Commuter Benefit 529 College Saver Plan Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.
    $31k-41k yearly est. 4d ago
  • Admission Office Manager

    Agnes Irwin School 4.0company rating

    Office manager job in Bryn Mawr, PA

    The Admission Office Manager works as part of a team in a fast paced and customer service focused Admission Office. The Admission Office Manager is the initial point of contact for prospective Middle and Upper School families, and plays an essential role in welcoming new families to the school community. The Admission Office Manager maintains applicant files, updates records in the database and interfaces with other school constituencies such as student tour guides, current parents, and faculty / staff. ESSENTIAL OFFICE FUNCTIONS Communicating in a positive and timely manner with the families of prospective Middle and Upper School candidates on the phone, by email and in person, as applicable. Scheduling parent and student visits and answering questions as required to guide families through the admission process. Organizing host assignments and communicating with all relevant parties concerning applicant visitors to campus. Processing incoming Middle and Upper School applications in the database and recording detailed data in the appropriate data systems. Collating and dispensing admission records for decision committee meetings, scanning each file and sharing with appropriate parties. Managing correspondence, including word-processing documents, assembling and collating packets of materials, mail merging letters and emails, mailing and distributing outgoing correspondence, as directed. Assisting with preparation and logistical support for admission events such as Open Houses, Touring Tuesdays, and new parent events throughout the year. Working with the Business Office to disseminate contracts for both new and returning families. Organizing and Administering ISEE and SSAT Testing for Middle and Upper School applicants. Organizing and Administering Placement Testing for incoming Middle and Upper Schoolers. Monitoring general office supplies and order items as needed for LS, MS and US Admission functions. Ensuring the timely processing of invoices - monitoring to make sure charges are accurate. Reconciling the Office of Admission credit card on a monthly basis. Preparation and delivery of enrollment data and other analytics as requested. Assisting in the tuition assistance data collection process. Attending occasional evening and/or weekend events and fairs to promote school enrollment. Providing administrative support to the Director of Enrollment Management to include: handling incoming telephone calls and messages, and scheduling events/meetings as required. Other duties as assigned by the Director of Enrollment Management. Qualifications QUALIFICATIONS High School diploma or GED required. Associates or Bachelors degree preferred Statistics/Business/ Communications/English 2-5 years of prior secretarial, administrative, customer service or sales experience required in a busy and competitive environment. Previous experience in admission or independent schools a plus Excellent organizational, interpersonal and communication skills Excellent written and verbal skills Demonstrated ability to work as a member of a team and respond with flexibility to changing situations. Proficiency using Microsoft Office - in particular; Excel, Word, Publisher; Google applications, (Calendar and Docs )- and database software. Knowledge of BlackBaud and Clarity a plus. Comfort level with technology and data analytics. PHYSICAL DEMANDS AND WORKPLACE ENVIRONMENT Adequate mobility, dexterity, strength, and endurance to actively function in an office environment Ability to lift and carry objects weighing up to 30 lbs. Ability to sit for extended periods of time in front of a computer monitor Ability to regularly perform the repetitive movement of fingers and hands for keyboarding Ability to express or exchange ideas by means of the spoken and/ or written word Daily exposure to moderate noise level and interruption. The physical requirements and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SKILLS REQUIRED Interpersonal skills - good written and verbal communication to represent the school in a positive and professional way Telephone skills - ability to assimilate the needs of callers and answer their questions in a way that promotes applications to our school Ability to multi-task and reprioritize quickly while dealing with queries and questions in a calm and professional manner Good attention to detail and follow-up Knowledge of event planning Time management - ability to assess correctly the amount of time needed to complete projects and manage calendars accordingly
    $47k-57k yearly est. 9d ago
  • Dental manager

    KK Dental Associates

    Office manager job in North Brunswick, NJ

    Dental Office Manag .We have modern facility with CBCT, CAD/CAM,digital xray etc.with endodontist and periodontist Spanish preferred Multispeciality group practice with 5 yrs experience. Dentrix Ascend Sofrware exp.of PPO and DHMO insurance plan is must.Billing ,account receivable, creating reports on daily, weekly monthly basis.Care credit, processing electronic insurance payments, handling insurance questions by patients as they arise, collecting and posting payments..The right candidate has extensive knowledge in dental codes and insurance matters while dealing with PPO, DHMO dental networks.Claims Management: Follow-up on all unresolved claims, claim correction, resubmission, narrative letters & appeals.Billing Insurance: Daily e-claims review, errors correction, & submission, narratives submission, attachments drafted.Patient Balances aging over 30 days: research, collection calls after EOB/ETFs entry to recover remaining balance.Statements-Aging patient balances statements and overdue letters, accounts management up to collection agency processing.Enter payments: insurance payments from EOBs, ETFs, & patient payments.Benefits Verification: eligibility, full plan breakdown in your system for new and emergency patients, and updating changes to existing accounts, when required. Compensation based on performance .we contribute monthly #300 for medical insurance
    $53k-80k yearly est. 60d+ ago
  • Assistant Dental Office Manager

    Prosmile

    Office manager job in Berlin, NJ

    Job Title: Assistant Dental Office Manager Department/Location: Operations Reports to: Regional Vice President FLSA Status: Exempt ProSmile is one of the fastest-growing dental organizations, with a vast network of multi-specialty practices across New Jersey, Pennsylvania, Virginia, Michigan, Illinois, Wisconsin, Indiana, Washington D.C., and Maryland. Our practices are led by top-tier dentists who are committed to providing exceptional patient care while offering a supportive environment for dental professionals to thrive. We focus on delivering personalized, gentle care to our patients and creating a collaborative workplace with opportunities for mentorship, growth, and ongoing training. Position Summary ProSmile is in need of an Assistant Dental Office Manager who is looking to join a practice with a strong culture, compassionate and skilled dentists, and a support structure that creates an environment of learning and the autonomy to create change at the practice that brings about growth and success. We offer competitive pay based on experience with a great benefit package. As an Assistant Dental Office Manager, we give you the tools and support needed to ensure you are in the best position to be successful. A ProSmile Assistant Dental Office Manager is a unique opportunity to join a practice that is part of a larger growing organization and offers the ability to move up and take on higher positions within the company. Duties and Responsibilities: Maintains control of patient scheduling Addresses and resolves patient complaints Reviews patient charts making corrections with posting if needed Takes on the responsibility of the Treatment Plan Coordinator in some offices Has working knowledge of all insurances; handling of claims, attachments for claims Maintains collection controls and systems Oversees daily closeout functions as well as daily deposit with the corporate office Coordinates end-of-month functions with the corporate office & Dental Practice Manager Monitors patient A/R Ensures compliance with all company Policies and Procedures in office and communicates any changes in same to staff, schedules office staff meetings Coordinates staffing needs, scheduling, recruiting, interviewing, hiring, performance reviews and terminations in consultation with HR Department and Dental Practice Manager Contacts maintenance for all office equipment in need of repair for optimum function Following up on unresolved task Performs miscellaneous job-related duties as assigned Coordinating office needs with Dental Practice Manager Assistant Dental Office Manager - Qualifications High School diploma or GED required Experience using Outlook, Word Excel preferred Easily able to learn new technologies and systems required Performs miscellaneous job-related duties as assigned. Knowledge and Skills/Expected Competencies: Work experience in an administrative function and/or customer facing role required Working knowledge of dental or medical front desk duties and responsibilities preferable Previous dental office management work experience preferable Requires some flexibility in scheduling, such as the ability to work evenings and weekends as needed Benefits Summary At ProSmile, we are committed to supporting the health and well-being of our employees and their families. We offer the following benefits for Full Time Benefits Eligible Positions (35+ hours per week) and Part Time Benefits Eligible Positions (30-35 hours per week): Medical Insurance: Choice of five comprehensive Aetna medical plans, including options with low copays, deductible-sharing, and national provider networks. Dental Insurance: MetLife plans offering preventative, basic, major, and orthodontic coverage options. Vision Insurance: Davis and UHC vision plans with annual exams, eyewear allowances, and contact lens benefits. Flexible Spending & Health Savings Accounts: Pre-tax savings accounts for medical, dependent care, and healthcare expenses. Life & Disability Insurance: Employer-paid basic life and AD&D insurance, with voluntary life, short-term, and long-term disability plans. Additional Perks: Employee Assistance Program (EAP) Identity Theft & Fraud Protection Legal Support Services Discount Programs (including pet insurance, travel, theme parks, electronics, etc.) Wellness Programs Financial Wellness and Planning Tools Physical/Mental Demands and Work Environment The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate. The Company reserves the right to modify the based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee. Equal Employment Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Prosmile values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged. ProSmile is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply. Company Safety We believe that the best care for our patients starts with the best care for our employees. ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards. Powered by JazzHR dF2kIw3RF7
    $54k-80k yearly est. 28d ago
  • Technical Customer Support Manager

    Phorest

    Office manager job in Philadelphia, PA

    Hiring Location This is a remote position. We are accepting applications from candidates in the following locations for this exciting opportunity: USA: Florida, New Jersey, New York, Pennsylvania and Massachusetts About Phorest Phorest powers 11,000 hair and beauty salons using our software across the globe. Our aim is to capture 25% of the market globally - that's one million salons and a billion-dollar company. We are growing and would like to add a new member to our team. You will join a group of highly motivated individuals, to help us grow Phorest faster. The Opportunity We're looking for an experienced, client-focused, and metrics-driven Customer Support Team Manager to lead our North American Support Team. This role is ideal for someone who takes real pride in building high-performing teams and measures success through customer outcomes and team growth. You'll play a critical role in delivering exceptional customer experiences while driving operational efficiency, performance, and continuous improvement. You'll need a strong balance of empathy, leadership, and hands-on problem-solving, with the confidence to introduce new processes and systems that elevate service quality at scale. What You'll Do Lead, coach, and develop a high-performing team of support agents through regular 1:1s, feedback, and performance management Ensure the team consistently meets and exceeds KPIs, with a strong focus on customer satisfaction and operational efficiency Own and manage critical escalations, acting as the regional point of contact while collaborating with global teams Monitor team capacity and proactively plan hiring needs in partnership with Talent Onboard new hires and drive continuous learning through training and development initiatives Act as a subject matter expert on our salon management software, supporting both team members and customers Provide regular insights to senior leadership on performance, trends, and opportunities for improvement Support the team hands-on when needed, taking ownership of complex L2+ customer issues and technical investigations Partner with global stakeholders to roll out new processes and systems across the region Who You Are Customer-obsessed, with a genuine passion for delivering great experiences. A natural people leader who enjoys mentoring, coaching, and developing others. A practical problem-solver who stays calm and solutions-focused under pressure. An excellent communicator, confident engaging with both teams and senior stakeholders. Data-driven, using KPIs and insights to guide decisions and drive improvement. Decisive and accountable, even in challenging situations. Comfortable with regular travel as part of the role. Comfortable handling technical customer issues at L2 level and above. What You Bring 5+ years of experience in a technical support team that serves external customers, preferably in a SaaS environment. 5+ years of direct customer-facing experience. 3+ years of experience managing a technical team of 10+ people in a support function. Strong knowledge of both Mac and Windows operating systems. Experience working with small business owners and a passion for helping them succeed. Hands-on experience with POS software. Proficiency with Zendesk, Slack, Jira, and Notion. Ability to work in a quiet, distraction-free environment during shifts. Experience collaborating with Product & Development teams is a plus. Background in internal training and team development is advantageous. Benefits ????Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service. ????As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection. ???????? We help you travel by providing a bike to work scheme as well as tax saver transport tickets. ????️ ♀️We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause. ????We care for your family and provide Enhanced Maternity and Paternity Benefits. ????We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning. ????Moving house? Phorest employees get 3 moving days. Want to learn more about Phorest? Check out nothingventured.rocks for our blog and Insights on building an evergreen company from the team here at Phorest. Phorest is an equal opportunity employer. For this position, flexi-time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest! Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.
    $79k-114k yearly est. 13d ago
  • Dental Senior Office Manager

    Alfa Dental Support, Inc.

    Office manager job in Berlin, NJ

    Job DescriptionWho We Are: At Diamond Braces, we believe in improving lives through healthier smiles. Our mission is to provide orthodontic care that is affordable, accessible, and delivered with amazing customer service-the 'AAA Experience.' We're committed to making every smile count, and we live by our “No Smile Left Behind” philosophy. At Diamond Braces, your career growth is our priority. We provide continuous opportunities to learn, advance, and take on new challenges. As part of our team, you'll have a clear path to success, with the support and resources you need to reach your professional goals while making a meaningful impact on our clients' lives. Dental Senior Office Manager Diamond Braces is seeking an experienced and driven Dental Senior Office Manager to oversee operations across multiple dental practice locations. In this leadership role, you will ensure that all practices under your supervision meet operational, financial, and clinical standards, driving exceptional patient experiences and strong business performance. Essential Functions: Oversee operations for multiple dental practice locations within the district. Ensure all locations operate efficiently and deliver exceptional patient care and customer service. Collaborate with practice managers and dental teams to achieve operational goals and compliance with clinical protocols. Develop, implement, and monitor key performance indicators (KPIs) across all locations to assess and drive practice performance. Provide actionable insights and regular reporting on KPIs to leadership, identifying areas for improvement and ensuring accountability. Analyze and manage practice P&L statements to drive revenue growth and profitability while maintaining high-quality patient care. Lead, coach, and mentor practice managers and staff to foster a culture of collaboration, continuous improvement, and professional development. Implement operational best practices, ensuring compliance with policies, procedures, and regulatory requirements. Collaborate with clinical leadership to support recruitment, onboarding, and retention of dental professionals. Drive initiatives to enhance patient satisfaction, operational excellence, and team engagement across all practices. Qualifications: Minimum of 5 years of experience working in Dental Service Organizations (DSOs), with a proven track record of managing multiple practice locations. Demonstrated experience in measuring and reporting KPIs for multi-site locations. Strong understanding of P&L statements, with the ability to identify trends, opportunities, and areas for improvement. Excellent leadership, communication, and interpersonal skills, with a collaborative approach to team management. Ability to work in a fast-paced, dynamic environment while prioritizing tasks and meeting deadlines. Associate or bachelor's degree in business, healthcare administration, or a related field. Benefits: Highly competitive compensation. Health, dental, and vision insurance. 401(k) retirement plan with company match. Paid time off and holidays. Discounted orthodontic care for you and your family. Loan assistance for dental assistant school and continued education (CE). Access to cutting-edge technology and world-class facilities. A fun, inclusive, and supportive culture where your career can thrive. Job Type: Full-time Compensation: Salary range starting at $75,000; final offer will be determined by experience and qualifications. Job Location: In-person; local travel between offices required. Work Hours: Monday-Thursday (8:30 am - 6 pm or 9:30 am - 7 pm), Friday (8:30 am - 5 pm), Saturday (8:30 am - 4 pm)
    $75k yearly 27d ago
  • Dental Office Manager

    Nuva Smile

    Office manager job in East Brunswick, NJ

    Come join one of the "Top 10 Emerging Groups to Watch", as voted by Group Dentistry Now! We are looking for an Office manager to organize and coordinate administration duties and office procedures. Your role is to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication and safety. Ultimately, the Office manager should be able to ensure the smooth running of the office and help to improve company procedures and day-to-day operation. Benefits for Full Time Employment: Health Insurance, Bonus Pay, PTO, Paid Holidays, 401(K) and more! Responsibilities Serve as the point person for office manager duties including: maintenance, mailing, supplies, equipment, bills, errands Schedule meetings and appointments Organize the office layout and order stationery and equipment Maintain the office condition and arrange necessary repairs Liaison with the HR department Maintain office operations and procedures Coordinate with IT department on all office equipment Ensure that all items are invoiced and paid on time Manage office General and Administrative budget, ensure accurate and timely reporting Provide general support to visitors Assist in the onboarding process for new hires Address employees' queries regarding office management issues (e.g. stationery, Hardware and travel arrangements) Liaise with facility management vendors, including cleaning, catering and security services Skills Minimum 2 Years Proven experience as an Office manager, Front Office Manager or Administrative Assistant Dental Office Management experience preferred Knowledge of office administrator responsibilities, systems and procedures Proficiency in MS Office (MS Excel and MS Outlook, in particular) Hands on experience with office machines (e.g. fax machines and printers) Familiarity with email scheduling tools, like Email Scheduler and Boomerang Excellent time management skills and ability to multi-task and prioritize work Attention to detail and problem-solving skills Excellent written and verbal communication skills Strong organizational and planning skills in a fast-paced environment A creative mind with an ability to suggest improvements High School degree Bilingual in Spanish and English preferred Salary is commensurate with experience; Range $25-30 This position is for our NJ office.
    $53k-80k yearly est. 33d ago
  • Front Office Manager

    Valley Forge Casino Resort 3.9company rating

    Office manager job in King of Prussia, PA

    Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Responsible for overseeing hotel occupancy and promoting the efficient operation of front desk, bell desk, housekeeping, and call center ensuring appropriate service to hotel guests. Job Duties · Manage hotel and related departments to ensure maximum occupancy, efficiency and revenue. · Hire, supervise, train, evaluate work performance, and administer discipline for team members. · Maintain knowledge of industry practices, hotel markets and statistical data. · Possess knowledge of room rates, types and availability. · Maintain and ensure proper par levels of supplies and equipment. · Coordinate special events and promotions with other departments. · Resolve customer complaints or disputes. · Ensure compliance with established company policies and procedures and regulatory controls and the Pennsylvania Gaming Control Board. · Responsible for property public area cleanliness and sanitation. · Authorized to extend complimentary services in accordance with the approved comp matrix. · Develop operating budgets and meet established goals. · Review and approve all OTA invoices. · Other duties as assigned by management. · May assist in assigning and inspecting cleanliness on the casino floor. Qualifications · Thorough understanding of hotel computer system. · Minimum 3 years supervisory experience and 5 years hotel experience · Ability to operate LMS, ATI, Rainmaker and Microsoft Office applications. · Knowledge of hotel key system · Must be able to work in smoke filled environments. · Must be able to qualify for and maintain licensure as required by Pennsylvania Gaming Control Board. Must have thorough knowledge of approved Responsible Gaming Program. Additional Information All your information will be kept confidential according to EEO guidelines. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
    $42k-53k yearly est. 14d ago
  • Dental Office Assistant Manager

    Diamond Braces

    Office manager job in Blue Bell, PA

    Who We Are: At Diamond Braces, we believe in improving lives through healthier smiles. Our mission is to provide orthodontic care that is affordable, accessible, and delivered with amazing customer service-the 'AAA Experience.' We're committed to making every smile count, and we live by our “No Smile Left Behind” philosophy. At Diamond Braces, your career growth is our priority. We provide continuous opportunities to learn, advance, and take on new challenges. As part of our team, you'll have a clear path to success, with the support and resources you need to reach your professional goals while making a meaningful impact on our clients' lives. Dental Office Assistant Manager We are seeking a motivated and organized Dental Office Assistant Manager to join our growing practice. In this role, you'll work closely with the Office Manager and dental team to ensure smooth day-to-day operations and provide exceptional care to our patients. Essential Functions: Assist the Office Manager in overseeing daily office operations. Supervise administrative staff and clinical team members. Ensure a positive patient experience and handle concerns promptly. Coordinate patient scheduling, billing, and insurance verifications. Ensure the office complies with all relevant laws, regulations, and company policies, maintaining a high standard of practice. Assist in monitoring inventory and managing supply ordering. Generate and review performance reports to track key metrics. Ensure all patient and office records are maintained accurately and securely, in compliance with legal and regulatory requirements. Qualifications: One to two years of office management experience preferably in a dental setting. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Proficiency in office management software and technology. Understanding of compliance and regulatory requirements in a healthcare setting. Commitment to continuous learning and professional development. Benefits: Highly competitive compensation. Health, dental, and vision insurance. 401(k) retirement plan with company match. Paid time off and holidays. Performance-based bonus opportunities. Discounted orthodontic care for you and your family. Loan assistance for dental assistant school and continued education (CE). Access to cutting-edge technology and world-class facilities. A fun, inclusive, and supportive culture where your career can thrive. Job Type: Full-time Compensation: Pay range starting at $23.00 an hour; final offer will be determined by experience and qualifications. Job Location: In-person; local travel between offices may be required. Work Hours: Monday-Thursday (8:30 am - 6 pm or 9:30 am - 7 pm), Friday (8:30 am - 5 pm), Saturday (8:30 am - 4 pm)
    $23 hourly 60d+ ago
  • Front Office Manager

    Yardley Hospitality Holdings LLC

    Office manager job in Morrisville, PA

    Job Description The Hampton Inn & Suites by Hilton Philadelphia/Newtown is seeking a highly motivated and personable Front Office Manager to join our energetic and friendly team! As the Front Office Manager, you will play a key role in managing and overseeing the day-to-day operations of our front desk and other departments within the hotel in order to ensure that our guests receive exceptional service from check-in to check-out. You will lead, train and supervise our team in order to maintain Hilton brand standards and serve as a positive example while ensuring operational efficiency. Responsible for meeting or exceeding planned objectives in regards to guest satisfaction, as well as, revenue and profit as outlined by management. The Front Office Manager will report directly to the General Manager. Responsibilities Ensure a positive check-in/check-out experience for guests. Address guest concerns and resolve issues quickly to maintain satisfaction. Promote Hilton Honors and Hamptons 100% Satisfaction Guarantee. Supervise, train, and schedule team to ensure exemplary service. Demonstrate wide-range flexibility and availability in accordance with the needs of the hotel. Provide ongoing coaching and performance feedback to team members. Manage daily front desk operations, including reservations, check-ins, and billing. Monitor all aspects of property PMS (PEP) for accurate guest information and room assignments. Foster a welcoming environment and ensure consistent guest satisfaction in alignment with the goals and initiatives of Garnet Hotels. Lead and coordinate with housekeeping, maintenance, and other departments to ensure smooth operations. Assist with budget management and ensuring accurate billing and payment processing. Ensure adherence to Hilton brand standards and Garnet Hotels policies. Promote and drive sales of hotel services including meeting space and property amenities. Lead staff onboarding and ongoing training to ensure adherence to Hilton standards. Manage front desk shifts, ensuring smooth transitions between team members. Effectively and professionally troubleshoot and handle emergency situations. Monitor stock levels and office expenses in accordance with budget. Act as MOD in the absence of the General Manager. Qualifications 2+ years hotel/hospitality experience in operations, food & beverage or administrative preferred. May be required to work nights, weekends and/or holidays. PEP/OnQ experience strongly preferred. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Ability to remain clam, effective and professional in all guest/team relations.
    $42k-59k yearly est. 30d ago
  • Billing Manager

    Greenberg Traurig 4.9company rating

    Office manager job in Philadelphia, PA

    Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting opportunity for a Billing Manager to join our Revenue Management Department. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within a dynamic and collaborative environment within the legal industry. Join our Revenue Management Team as a Billing Manager in our Philadelphia Office. We are seeking a highly skilled and meticulous professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities while ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional service. With a client-focused mindset and an initiative-taking approach, you will play a critical role in driving success, anticipating needs, and providing strategic solutions. If you are someone who values precision, adaptability, and innovation, we invite you to join our team and make a meaningful impact. This role will be based in our Philadelphia office. Regular in-office presence is required for day-to-day operations, as well as for team meetings, training opportunities, and relationship building. The role reports to the Director of Revenue Management. Position Summary The Billing Manager will be responsible for the billing operations of all assigned office(s), ensuring accuracy, efficiency and compliance with client guidelines and firm policies. This role requires the ability to manage both billing and e-billing processes as well as attorney and client communications. The Billing Manager will collaborate with Billing Attorneys and firm management, facilitate smooth billing workflows, and improve overall efficiency. Key Responsibilities Acts as the primary contact for billing matters, providing clear communication to support timely and efficient collections. Direct management and support of the revenue cycle to ensure all billing, including e-billing and collections, are processed accurately, in compliance with client requirements and firm policies. Builds and consistently fosters excellent working relationships with Billing Attorneys and staff and periodically meets with office department heads to provide updates as needed. Be a trusted advisor to both the office and Revenue Management leadership. Supervises, supports, and provides guidance and leadership to the Billing Supervisor and revenue management staff across their respective offices. Collaborates with Revenue Management leadership to review and recommend changes to automate and enhance timeliness, accuracy, and efficiency of billing processes. Monitors key performance indicators related to revenue such as rates, volume discounts and all other billing related functions. Works in partnership with their respective offices to understand aged Accounts Receivable balances, including matters with no activity over a specific threshold. Partners with Billing Attorneys to address escalated billing disputes and helps resolve collection issues efficiently. Collaborates closely with Collection Managers to support the cash cycle and identify billing and collection issues. Builds and strengthens relationships with internal and external clients to ensure their needs and expectations are met. Works with Talent Services on recruiting, new hire training and employee onboarding tasks. Provides additional feedback during staff performance appraisals, develops performance management objectives to address concerns, drives engagement, retention, and separation decisions. Qualifications Skills & Competencies Excellent interpersonal and communication skills (oral and written), professional demeanor, and presentation, executives and firm leadership. Ability to identify and address billing/collection issues promptly and effectively. Strong team building skills; ability to establish and maintain effective working relationships with all levels of the organization and collaborate well in a team. Highly detail oriented with outstanding organizational and follow-up skills; capable of managing tasks efficiently and effectively. Proactive self-starter with outstanding organizational and follow-up skills. Strong analytical and critical thinking skills to make informed business decisions. Ability to multi-task and work under pressure to meet strict deadlines in a fast-paced environment. Demonstrate a commitment to delivering exceptional service to internal and external clients by exceeding expectations; proactively identify and implement innovative solutions. Education & Experience Bachelor's Degree in Accounting, Finance, Business Administration, or related field preferred Minimum of 8 years of Legal Billing and Collections management and/or supervisory experience with advanced knowledge of e-billing required. Extensive experience in effectively and successfully leading teams required. Exceptional computer skills with the ability to learn new software applications quickly. Technology Expert knowledge of Aderant, Elite or 3E highly preferred. Strong knowledge of e-billing platforms such as Ebilling Hub and other third-party e-billing vendors required. Proficiency in Windows-based software, including Word, PowerPoint, Excel, Adobe Acrobat and Outlook. GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual's race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.
    $106k-142k yearly est. Auto-Apply 60d+ ago
  • Front Office Manager

    Gulph Creek Hotels

    Office manager job in Newtown, PA

    The Hilton Garden Inn Newtown Square Radnor is currently hiring for the role of Front Office Manager. This position requires open availability (coverage majority 3pm-11pm) including weekends and holidays. The Front Office Manager primarily supervises front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Provides technical support to front desk and housekeeping and maintenance staff when needed. The Front Office Manager will act as a role model, sharing expertise and knowledge while continually inspiring the front desk associates. Is responsible for ensuring hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements. Monitors Night Audit function to ensure hotel ledgers are balanced. In addition, will ensure that all guests are satisfied when complaints arise. Guest Service is the number one focus in this role. If hired a detailed technical skills and service training document will be reviewed and a request will be made of the employee to sign and acknowledge technical and service training standards and expectations as well as a copy of this job description. DUTIES AND RESPONSIBILITIES (in summary, but not limited to): - Ensures Outstanding customer care at all times. - Maintains a friendly, professional, cheerful and courteous demeanor at all times. - Accurately answers inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency. - Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion. - Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. - Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service. - Trains and directs the work flow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation. - Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. - Adheres to company credit limit policies. - Allocates rooms to expected arrivals after checking the guests preferences and special requests. - Builds strong relationships and coordinates with all other department's especially housekeeping, reservations etc. - Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner. - Cross checks all billing instructions are correctly updated. - Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by casino/hotel policies and procedures. - Participates in setting yield management strategies, marketing programs and rates. - Performs other duties as assigned, requested or deemed necessary by management. - Ensures Front desk log book and hotel log book is always updated and acted upon. - Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD. - Participates in hotel committees and task force assignments. - Assists all departments in servicing the guests especially during high volume periods. - Takes responsibility in the absence of the Hotel General Manager. - Produces hotel front desk schedules. - Participates in the budget and forecast reporting. - Ensures time and attendance policies and payroll are accurately reflected. - Attends meetings as required. - Ensures front desk supplies are stocked and computer equipment functioning properly. - Oversees the business center and ensures the area is clean and guest ready at all times.
    $42k-59k yearly est. Auto-Apply 14d ago
  • Office Manager

    Trio Capital 3.7company rating

    Office manager job in Mount Laurel, NJ

    Job DescriptionDescription: Responsibilities The Office Manager's duties and responsibilities include maintaining the smooth and efficient daily operation of Trio's office and related project management. To be successful in this role, you must become familiar with a variety of Trio's concepts, practices, and procedures. This position is 95% in-office, with occasional remote work flexibility. This role reports to Trio's CEO and works closely with the Trio Leadership team. The best candidates will be self-motivated, team-oriented, and eager to be a part of a rapidly growing business. This is a part-time position, Tuesday through Thursday. Key Responsibilities Maintain a clean and organized office environment, ensuring common areas are presentable and functional Establish and maintain organizational and storage systems throughout the office Coordinate office functioning and maintenance, liaising with building management, vendors, and service providers as necessary Be a touchpoint for assistance and support to employees: addressing physical and maintenance issues, minor technical problems, room scheduling and seating inquiries, administrative issues, and general inquiries Conduct employee training on office procedures for new hires and as needed, including printers, beverage machines, everyday electronics assistance, and Outlook calendar usage related to meeting room booking Process and distribute mail, including handling sensitive and confidential documents Collaborate with other departments to ensure effective communication and efficient office operations Manage supplies inventory, ordering necessary items, and restocking as needed - for office and kitchen supplies as well as employee swag Create, promote, and manage in-office events and theme days for employee engagement Oversee Tuesday morning breakfasts and month-end lunch catering Assist in organizing company events, including the Holiday Party and Annual Kickoff Coordinate travel for executive team; manage billing process with hotels and provide employees with necessary information on creating reservations as needed Coordination of trade shows, including travel and packing and shipping materials Assist with various administrative office tasks and projects as needed, including FedEx/Staples/Kinkos orders and runs for printed materials Assist with new hire setup and onboarding, including desk set-up and nameplates for in-office employees and swag for both in-office and remote employees Other duties as assigned Requirements: Skills and Specifications High level of critical thinking, independent judgment, and sound decision-making Self-motivated and team-oriented; proactively addresses team needs Ability to work independently as well as effectively collaborate with cross-functional teams Ability to keep yourself and others organized; ability to manage and prioritize several tasks or requests simultaneously Outstanding interpersonal, written, and verbal communication skills Proficient in Microsoft Office Suite High attention to detail Patience Education and Qualifications Prior office, administrative, event planning, or other related experience Valid driver's license and reliable transportation Company Summary Trio Capital is a national provider of small business loans, advances, and equipment financing utilizing customized technology and business processes.The organization is the newest addition to a proven financing partner dedicated to small business success. Trio Capital leverages its strong balance sheet, technology, and risk analytics competencies, through its parent CPC Management, to support dealer partners throughout the United States. CPC Management is one of a limited number of full-service, non-bank lenders successfully filling the gap in small business credit availability. We have been ranked among the 500/5000 fastest-growing private companies in the U.S. by Inc. magazine for 11+ consecutive years, and we are proud to be consistently rated a Top Workplace. Trio Capital empowers and trains team members at all levels to make quick decisions in service to our relationships and ensure the flexibility and nimbleness required to compete in today's marketplace. We are the perfect workplace for those who are motivated and have a desire to be part of a fast-growing, agile, and diverse organization where you can make a difference every day. Trio Capital offers a flexible work environment and encourages innovation and team member development. Benefits include medical, dental, and vision plans with HSA and FSA options; life insurance and disability plans; along with a generous PTO policy and employer-match company 401K plan.
    $45k-70k yearly est. 13d ago
  • Business Manager

    The Clemens Food Group 4.5company rating

    Office manager job in Hatfield, PA

    Business Manager - Fresh Sales (Retail Channel) Why Join as a Business Manager at Clemens Food Group? Because you're ready to be more than a cog in the wheel. At Clemens, you'll drive strategic growth initiatives for top-tier retail customers, backed by a team and company rooted in values, innovation, and over a century of trust. The Impact You'll Make You'll be the connective tissue between our external sales partners and internal teams. Your decisions will directly influence customer satisfaction, operational excellence, and profitability across the Fresh Sales Retail channel. From managing customer specific projects to crafting customer presentations, you'll be at the center of strategic retail success. What You'll Do Champion and manage P&L, forecasting, and supply chain process improvements. Own margin management with weekly insights and action plans. Lead customer-driven innovation projects including new opportunity setups. Partner with retail sales team to execute customer-specific strategies, reports, and business reviews. Collaborate with Sales, QA, Marketing, and Supply Chain on process improvements impacting quality and service levels. Leverage tools like SAP, CRM, and BI platforms to turn insights into impact. What Makes This Role Exciting? Direct exposure to senior stakeholders and executive reviews. Lead high-visibility customer initiatives that shape our retail strategy. Collaborate cross-functionally and build a wide internal network. Constant learning: new systems, new challenges, new growth. Be empowered to improve processes and leave a lasting mark. What We're Looking For 2+ years in analytics, project management, sales, or a related field. Bachelor's degree or equivalent experience. Strong project and stakeholder management capabilities. High comfort with data, systems, and turning insights into strategies. Resilient, adaptable, and proactive with a growth mindset. Skills & Mindset Analytical. Problem-solver. Excel wizard? Even better. A strong bias for action leading to getting projects across the finish line. A strong communicator who thrives in collaborative environments. Able to toggle between big-picture thinking and executional detail. Calm under pressure and comfortable driving decisions with data. Growth-oriented with a team-first attitude. Your Future at Clemens This is more than a job it's a leadership launchpad. Grow with a company that invests in your development, supports your ambitions, and celebrates your impact. Application Note: Clemens Food Group is not accepting unsolicited resumes from search or staffing firms. All resumes submitted by search or staffing firms to any employee at Clemens Food Group via email, the Internet, or directly without a valid written search agreement for this role, and without having been asked to participate in this by Talent Acquisition, will be deemed the sole property of Clemens Food Group, and no fee will be paid in the event the candidate is hired. Firms not authorized to submit candidates will not be eligible for any fee or ownership claim.
    $64k-107k yearly est. 45d ago
  • Business Office Manager

    Mattison Crossing

    Office manager job in Freehold, NJ

    Job Description About Discovery Management Group Discovery Management Group is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Discovery Management Group specializes in managing and enhancing senior living communities across the United States. With a focus on innovation, operational excellence, and lifestyle personalization, Discovery Management Group plays a vital role in serving more than 6500 residents nationwide. Discovery Management Group is hiring a Business Office Manager for our community, Mattison Crossing. The Business Office Manager is responsible for the direct management and supervision of the business office at a community. Coordinates and oversees all human resources, payroll, billing, and operational processes within the department. Responsibilities: Prepares and submits necessary documentation for resident move-ins, move-outs, transfers, recurring billing changes and ancillary charges. Oversees cash controls including the depositing and posting of cash receipts. Maintains daily cashbooks for operational accounts and prepare monthly bank reconciliation. Monitors and oversees the processing of accounts payable. Monitors and oversees the processing of accounts payable. Ensures department manager's complete appropriate assignment of departmental expenses and supporting documentation is executed and maintained. Coordinates the processing of payroll and employee benefits, and the payment of insurance, real estate taxes and related reporting requirements. Prepares and enters journal entries and maintains appropriate sub schedules for Balance Sheet accounts. Reviews and distributes the monthly financial statements. Prepares Management reports as requested. Maintains team members, residents, vendor, and financial accounting files in accordance with established policies and requirements. Interfaces with residents on billing/collection issues. Oversees preparation and maintenance of resident files, records, and reports. Manages community Human Resource function. Responsible for ensuring a positive first impression, following the established new hire orientation program. Oversees payroll and Team Member paperwork including new hire and Change forms. Manages open positions using the applicant tracking system (ATS) and job postings. Creates set-up and oversight for Health Center resident's/patient's private accounts and prepares necessary reports to adhere to State, Local and Federal guidelines. Other duties as assigned. Qualifications: Bachelor's degree in Accounting with one year experience as an Accountant, or Associates degree in Accounting with two to three years related experience Benefits: In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package. Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies. Thank you for your interest in Discovery Management Group careers. If you have any questions about the position you are applying for, please contact the community directly. No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you. EOE D/V
    $60k-86k yearly est. 14d ago
  • Customer Support Manager

    Skillbridge Academy

    Office manager job in Philadelphia, PA

    SkillBridge Academy is a forward-thinking professional development organization committed to empowering individuals and organizations through high-quality training solutions, innovative learning programs, and strategic workforce development. We take pride in cultivating excellence, fostering collaboration, and creating pathways for long-term success. Our team is driven by purpose, guided by integrity, and inspired by continuous growth. Job Description We are seeking a highly organized and motivated Customer Support Manager to lead our support operations and ensure an exceptional experience for all clients and students. This role involves developing support strategies, managing service processes, and collaborating across teams to provide efficient, high-quality solutions. The ideal candidate is detail-oriented, proactive, and committed to delivering exceptional customer care. Responsibilities Lead and oversee daily customer support operations to ensure timely and accurate assistance. Develop and implement support procedures to improve service quality and team efficiency. Monitor client inquiries, identify areas for improvement, and optimize the customer experience. Collaborate with internal departments to resolve issues and streamline communication. Maintain service records, reports, and performance metrics. Train and support team members to maintain high service standards. Ensure consistent, professional communication aligned with company values and objectives. Qualifications Strong communication and leadership skills. Excellent problem-solving and organizational abilities. Ability to work independently and collaboratively in a fast-paced environment. Commitment to providing exceptional customer service. Attention to detail and a results-driven mindset. Additional Information Competitive salary within the range of $53,000 - $57,000 Professional growth and advancement opportunities Supportive and collaborative work environment Skill-building and training programs Comprehensive development opportunities within the company
    $53k-57k yearly 48d ago
  • Business Office Manager (BOM)

    Arbor Company 4.3company rating

    Office manager job in Marlton, NJ

    The Business Office Manager serves on the community's leadership team and is responsible for all business office and oversight of HR administrative functions in the community, including revenue cycle management, accounts payable, personnel and office administration. Developing and maintaining an organized system to meet time sensitive deadlines is a top priority, as is maintaining a high level of customer and staff satisfaction and a safe environment for residents and staff. The Business Office Manager complies with all Arbor Company requirements as well as local, state and federal regulations. The position requires the ability to multi-task and independently handle numerous time sensitive obligations with skill and judgment with minimal supervision. Success in this role is measured by: * Accurately meeting time-sensitive deadlines for billing, collections, payroll, and accounts payable * Maintaining a clean accounts receivable aging * Streamlined hiring and orientation process with accurate and complete documentation * High degree of resident, family and employee satisfaction * Excellent communication and a collaborative relationship with Executive Director, Resident Care Director, other department heads, and corporate partners Key Duties and Responsibilities: * Maintain accurate information in the community's billing system, including census, level of care fees, ancillary fees and rental rates. Manage A/R actively. * Partner with department heads to process accounts payable according to the company's standards, including managing expenditures to the budget through the use of spend down reports * Process payroll and maintain employee files according to the company's standards * Formulate, implement, oversee and provide on-site leadership for personnel management including hiring and orientation process across all departments, including assistance with tracking all ongoing training requirements * Ensure that employee evaluations and counseling actions are conducted according to Arbor standards * Understand the community's regulatory requirements and maintain compliance with local, state and federal standards that impact the business office and HR functions * Maintain excellent communication with residents, families and staff and manage concerns as needed respecting privacy and HIPAA laws * Follow the Arbor Way and ensure that the community's culture attracts and supports excellent employees * Collaborate openly with corporate partners * After hours availability for emergency calls; rotating manager on duty obligations during scheduled weekends * Other, related duties as assigned Qualifications: * Bachelor's degree or four years of directly related experience * At least two years' experience in healthcare or multi-family financial management * Excellent communication and organizations skills. * Proficient in computer systems, particularly, Excel, Word, and Outlook * Proven ability to work unsupervised and to prioritize and manage multiple assignments * Valid driver's license and safe driving record if business dealings occur off site * Compliance with Arbor community-wide job requirements
    $55k-66k yearly est. 8d ago
  • Front Office Manager

    Home2Suites

    Office manager job in Philadelphia, PA

    Job Description Wurzak Hotel Group is looking for a Front Office Manager at their HOME2 Suites Philadelphia Convention Center is a 248-room hotel, located in downtown Philadelphia across from the Reading Terminal Market, steps away from the Philadelphia Convention Center. The Front Desk Manager will directly supervise all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations and guest services. Essential Functions Train, cross-train, and retrain all front office personnel. Participate in the selection of front office personnel. Schedule the front office staff. Supervise workload during shifts. Evaluate the job performance of each front office employee. Maintain working relationships and communicate with all departments. Maintain master key control. Verify that accurate room status information is maintained and properly communicated. Resolve guest problems quickly, efficiently, and courteously. Update group information. Maintain, monitor, and prepare group requirements. Relay information to appropriate personnel. Review and complete credit limit report. Work within the allocated budget for the front office. Receive information from the previous shift manger and pass on pertinent details to the oncoming manager. Check cashiers in and out and verify banks and deposits at the end of each shift. Enforce all cash-handling, check-cashing, and credit policies. Conduct regularly scheduled meetings of front office personnel. Ensure strict adherence to the uniform policy. Uphold the hotel's commitment to hospitality. Prepare performance reports related to front office. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Monitor high balance guests and take appropriate action. Ensure implementation of all hotel policies and house rules. Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes. Prepare revenue and occupancy forecasting. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees. Monitor all V.I.P. guests and requests. Maintain required pars of all front office and stationary supplies. Review daily front office work and activity reports generated by Night Audit. Review Front office logbook and guest feedback forms on a daily basis. Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. On time and at work when scheduled and in proper uniform. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. Consistent professional and positive attitude and actions when communicating with guests and associates. Ensure maintenance problems are promptly reported through proper channels. Comply with all company policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager/supervisor before leaving work area for any reason. Attend department meetings as scheduled. Respond to guest requests, concerns and problems to ensure guest satisfaction. Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken. Any other tasks/duties as requested by management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience Associate degree or equivalent experience. Two years of customer contact and supervisory experience in the hospitality industry. Our Perks Competitive Salary Paid Time Off Medical, Dental, Vision health insurance Robust supplemental insurance for Life, AD&D, Pets, legal and more Wellness programs for mental, physical, and financial wellness Hotel and travel discounts Generous retirement/401k benefits Education and professional development Who we are Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. WHG's core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests. WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region's top hospitality companies. Find out more about us on our website or click here to visit our Linkedin page! WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone's race, gender, disability, or any other basis protected under federal, state, or local laws. EEO m/f/d/h
    $42k-59k yearly est. 5d ago

Learn more about office manager jobs

How much does an office manager earn in Levittown, PA?

The average office manager in Levittown, PA earns between $29,000 and $69,000 annually. This compares to the national average office manager range of $30,000 to $62,000.

Average office manager salary in Levittown, PA

$45,000

What are the biggest employers of Office Managers in Levittown, PA?

The biggest employers of Office Managers in Levittown, PA are:
  1. Hermann Forwarding
  2. MEI Rigging & Crating
  3. Oaks Integrated Care
  4. Citizens Alliance
  5. Careers@C&N
  6. PJ 2641 Bensalem
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