Office manager jobs in Miami Shores, FL - 406 jobs

•Provide leadership and technical guidance to employees delivering repair engineering and reverse engineering / design support to ACD customers. •Work closely with the ACD General Manager to align engineering goals with company and Coltala Aerospace objectives. •Collaborate cross-functionally with vendors and internal/external customers. •Serve as a direct line manager for Florida located employees, ensuring reverse engineering / design solutions meet engineering, quality, performance, and regulatory standards. •Proactively identify and mitigate technical risks and bottlenecks. •Lead technical reviews and scope ticket assignments for remote engineering staff. •Participate in the development and documentation of ACD Consulting technical standard operating procedures. •Allocate engineering resources appropriately to meet project timelines and budget. •Oversee scheduling and on-time delivery of engineering assignments. •Partner with stakeholders to proactively address customer feedback and technical concerns. •Ensure engineering deliverables are timely, professional, and exceed customer expectations. Minimum Requirements: •Bachelor's degree in Engineering or a related technical field, or equivalent aviation maintenance experience (8+ years). •8+ years of aviation experience, with 2+ years in a leadership role preferred. •Experience with AMM, IPC, SRM, and CMM data. •Experience supporting Part 121 airlines and/or Part 145 repair stations. Abilities Required: •Proven leadership and team development in aviation maintenance. •Strong communication, organizational, time management, and problem-solving skills. •Technical writing proficiency. •Customer-focused mindset with attention to project timelines and scope. •Resourceful and proactive work approach. •Availability for in-person or video business meetings. •Passion for the aerospace industry. •Willingness to travel as needed. •Proficiency in Microsoft Office Suite and other company systems. •Detail-oriented with the ability to manage multiple priorities. •Fluency in English. •Understanding of aviation standards and regulatory compliance. •Collaboration skills with technical and non-technical teams. Note: This job description is not intended to be all-inclusive. Additional responsibilities may be assigned as needed.

We are seeking an energetic, organized, and resourceful Office Manager who thrives in a dynamic, premium-brand environment. This bilingual (English/Spanish) Office Manager serves as the operational hub of our premium cigar company - ensuring the smooth, efficient, and professional management of daily business activities. This role blends administrative leadership with brand hospitality, maintaining an organized and service-oriented environment that reflects the quality of our products. Key Responsibilities Oversee general office operations, including scheduling, supplies management, vendor coordination, and facility upkeep. Serve as the first point of contact for internal and external stakeholders, ensuring communications reflect the sophistication and professionalism of our brand. Support executive leadership through travel logistics, meeting preparation, and document organization. Coordinate company events and client visits with attention to brand experience and detail. Support employee relations initiatives and foster a positive workplace culture through proactive engagement and conflict resolution. Prepare and file state-specific sales and tax reports, ensuring accuracy, timeliness, and full compliance with applicable regulations. Maintain operational policies, HR policies and systems to improve efficiency and streamline administrative workflows. Collaborate with HR service provider and Finance to administer medical and other fringe benefits, manage onboarding through offboarding, payroll support, expense tracking, and compliance documentation. Protect brand confidentiality and handle sensitive information with discretion. Update and maintain all necessary business licenses and registrations, ensuring timely renewals and accurate records in accordance with regulatory requirements. Track employee attendance and PTO balances, ensuring accurate recordkeeping and timely updates in alignment with company policies and compliance requirements. Qualifications and Skill Requirements 2+ years of experience in office management, administration, or executive support (preferably in consumer goods, hospitality, or cigars/spirits industries). Excellent organizational and multitasking skills with strong attention to detail. Strong organizational, communication, and interpersonal skills with a polished, professional demeanor. Proficiency with Microsoft Office Suite and business management tools (CRM, ERP, or project management software preferred). Ability to multitask and prioritize in a fast-paced, entrepreneurial environment. Salary Range $55,000 - $65,000 yearly Benefits Medical / Vision / Dental Retirement Employee Assistance Programs

is a three-month, contract to direct hire position Schedule: Monday through Friday 7:00-4:00 PM, in office in Medley, Florida Required Skills & Experience * Experience managing phone and email communications for an office. * Office event planning experience. * Experience with: Outlook, Word, Excel, and Concur. * Strong communication skills - written and verbal. * Planning and organizing, prioritizing tasks, multi-tasking, flexibility and able to change direction. Nice to Have Skills & Experience * Aviation industry experience. * International travel scheduling experience through Concur. Job Description Insight Global is hiring an Office Manager to be the front-desk point of contact for a 50-person organization in Medley, FL. This position will be fully onsite, Monday through Friday, 7:00-4:00 PM. Responsibilities include: * Support administrative tasks such as organizing meetings or events including catering, AV equipment, presentation materials * Prepare, print, and bind presentation books and documents * Manage facility, office supplies and kitchen office set up * Manage daily department operations, making quick and solid decisions, multi-tasking, attention to detail, adaptability, resilience and liaise with team members, co-workers and vendors * Provide data clerical support to the team, including managing data, organizing records, and performing clerical tasks. * Ensure the professional appearance of the office space by organizing and tidying up common areas, ensuring cleanliness, and implementing aesthetic improvements. * Ensure office equipment is maintained to ensure good operating condition * Assist with international travel scheduling through Concur.

Restaurant Operations Assistant: Part Time: Approx 16 hours a week. Availability Requirements: Monday Availability Required (6-8 hrs) Tuesday Availability Required (3-6 hrs) Thursday or Friday Flexible to choose (3-6 hrs) Overview: Catch Miami Beach is looking for a talented Restaurant Operations Assistant who has experience. We are looking for a team member who is passionate about hospitality and is task orientated. Prior restaurant management experience is a plus! Responsibilities: The Operations Assistant is a very important role in the restaurant where you are expected to support the Chef and Management Teams with administrative tasks. You will be responsible for payroll, invoicing, daily sales reconciliation, and other similar assignments. Beyond that, you are expected to use your skill, knowledge, and personality to provide a great work environment for our employees. Qualifications: · Have 1-2 years of Operations Assistant experience in a high volume, fine dining establishment · Are organized and proficient at multitasking · Are a reliable, flexible team player willing to learn and adapt to new situations · Have strong verbal communication skills · Are committed to perfection and have a genuine passion for hospitality · Thrive in a fast-paced environment and work well under pressure

The ideal candidate will be responsible for providing administrative support to ensure efficient operation of the office. From scheduling client meetings, to communicating between departments, you will be responsible for completing multi-level tasks in a professional and timely manner. Responsibilities Manage Owners calendars and schedule. Support office and management with day to day activities. Support the bookings and operations team with tasks such as assigning events, maintaining photographers and videographers calendars and client follow ups Assist with follow up for videos and photos with internal and external clients Assist in handling office requests for dial-ins, conference rooms, travel requests, etc. · Coordinates the involvement of internal personnel, including support, service and management resources to reach objectives, trouble-shoot issues and meet customers' expectations Qualifications Proficiency in Google Workspace (Docs, Sheets, etc.) Excellent written and verbal communication skills Ability to multi-task, organize, and prioritize work Bachelor's degree Well organized with an aptitude in problem-solving

Join our dynamic and growing team at Gridiron Insurance! Gridiron Insurance provides custom and specialized products to unique segments of the insurance marketplace. We deliver exclusive coverage with creative and adaptable insurance solutions. Our mission is to offer a stable, dedicated, and professional approach to underwriting, ensuring value in every insurance transaction. We are seeking an organized and proactive Office Administrator to oversee daily office operations, ensure a smooth workflow, and support our team with both administrative and operational tasks. The ideal candidate will be skilled in multitasking, managing office supplies, helping the operations team, and fostering a positive work environment. Essential Duties and Responsibilities include, but are limited to the following: Monitor and direct incoming mail daily; prepare outgoing mail for pickup. Scan mail and send to appropriate employees or import into systems. Greet visitors to the office and direct visitors to the correct location. Perform general administrative, clerical, and executive schedules and support tasks to ensure organizational sustainability. Organize company events, meetings, catering and other logistics. Coordinate with outside vendors and contractors. Create reports, prepare presentations, and write letters. Coordinate the use and organization of office space. Manage inventory of office supplies; purchase supplies and equipment when needed. Accurately process binders, policies, endorsements, and other insurance documents. Review supporting documentation for completeness and accuracy. Monitor assigned workflows and task queues to ensure timely completion. Support quality assurance efforts across teams by identifying and addressing inconsistencies. Communicate effectively with internal and external stakeholders via email and phone calls. Assist in handling escalated issues and follow up on outstanding items to ensure resolution. Consistently meet or exceed daily productivity and accuracy goals. Collaborate closely with underwriters and team members to ensure smooth and timely policy issuance and processing. Qualifications: Bachelor's degree preferred or equivalent administrative experience. Excellent written and verbal communication skills. Effective problem-solver. Highly organized and detail oriented. Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook. Attention to detail and proven ability to perform tasks with a high degree of accuracy. Excellent interpersonal skills, with an ability to work in a diverse, fast-paced environment. Ability to cross-train within multiple operational functions. Willingness to assist wherever needed, excellent multi-tasking skills.

Boca Raton, FL | Full-Time, On-site SurfaceIQ is redefining how stone, tile, and architectural surfaces are sourced in South Florida. We serve architects, designers, builders, and developers - combining design expertise, trade-only pricing, and exceptional service. We're looking for a highly organized, detail-oriented Office Administrator to oversee our office operations, purchasing, and project logistics. This is a hands-on role ideal for someone who thrives in a fast-paced environment, loves keeping things running smoothly, and wants to grow with a dynamic company. What You'll Do Office Management Manage day-to-day office operations, communication, and scheduling. Support leadership with documentation, quotes, invoicing, and reporting (Floorzap, QuickBooks, Google Workspace). Procurement & Purchasing Place material orders with vendors and ensure accuracy in pricing and delivery schedules. Track shipments, confirm deliveries, and maintain organized purchasing records. Build and maintain strong relationships with suppliers and partners. Project Coordination Coordinate logistics between vendors, fabricators, and job sites. Maintain project tracking sheets, timelines, and fulfillment checklists. Communicate project updates to the CEO and clients as needed. Systems & Support Help implement and improve operational systems (CRM, quoting, filing). Support a growing team by ensuring all back-end operations are efficient and organized. You'll Thrive Here If You... Love structure, systems, and seeing projects move from quote to completion. Have excellent organizational and communication skills. Are comfortable managing multiple priorities with accuracy. Have experience in construction, design, or materials supply (preferred but not required). Are tech-savvy - especially with Google Workspace, QuickBooks, or CRM tools. Why SurfaceIQ We're a growing, entrepreneurial company built on integrity, design expertise, and smart systems - not chaos. You'll work directly with ownership, help shape the company's operational backbone, and be part of a vision-driven team creating something exceptional in South Florida's design and construction scene.

Swiss Re is seeking an experienced and highly engaged Office & Operations/Facilities Manager to oversee five key locations-Miami, Alpharetta, Washington, D.C., Lansdale (PA), and Midlothian (VA). This role is ideal for a dynamic professional who excels at building strong relationships, driving operational excellence, and delivering exceptional workplace experiences. This person must be based in Miami, Florida. About the Team: This role is a part of the Corporate Real Estate & Services (CRES) Americas team. You will partner closely with the Head of CRES East Region and local business leaders to manage facility operations, guide capital and infrastructure projects, and foster a culture of continuous improvement across multiple sites. The CRES team is responsible for leading and managing third-party vendors and contractors - while representing Swiss Re with professionalism and confidence. About the Role: Stakeholder & Workplace Experience * Serve as the primary point of contact for employees, executives, stakeholders, and tenants across all five locations. * Build strong relationships with site leads and local business leaders to proactively address needs and provide best-in-class customer service. * Coordinate onsite events, conferences, and large-scale meetings in partnership with the Events Management Team. Facility Operations & Project Management * Oversee day-to-day facility operations in Miami and Alpharetta, with governance oversight for the Washington, D.C., Lansdale, and Midlothian offices. * Manage building maintenance, infrastructure, and all MEP systems (HVAC, lighting controls, plumbing, etc.). * Partner with Head CRES East Region to lead construction, renovation, and fit-out projects, ensuring alignment with timelines, scope, and budget. * Administer Integrated Workplace Management Systems (IWMS) including space allocation, office moves, onboarding/offboarding changes, lease data, and asset maintenance. Financial Management * Own budgeting, forecasting, and monitoring of all associated office expenses and investments. * Process and review invoices, manage office supply inventory, and ensure adherence to annual budgets and savings goals. * Prepare financial and business reports for the Head of CRES East Region. Vendor & Contract Management * Oversee external vendors and contractors, ensuring alignment with SLAs, KPIs, and contract requirements. * Partner with Procurement to ensure all contracts comply with Swiss Re standards. * Direct and evaluate the work of external staff (3 team members). Risk, Safety & Compliance * Manage site-level risk by identifying, assessing, and documenting risks; completing all required reports accurately and on schedule; providing clear risk-control assessments; and ensuring effective response and resolution of incidents or unexpected operational events. * Lead Business Continuity Planning for the sites, including documentation, training, and annual safety/security reviews. * Maintain a strong understanding of corporate office leases and ensure compliance with all lease provisions. About You: * Fluency in Spanish required. (Need to be English speaking and Spanish speaking) * Bachelor's degree or a minimum of 10 years of real estate and facility management experience in a global, highly professional environment. * Proven project management experience, including construction and fit-out oversight. * Demonstrated ability to build trusted client and stakeholder relationships and deliver practical solutions. * Strong knowledge of lease language and property standards. * Exceptional verbal and written communication skills; ability to present to stakeholders and senior leadership. * Advanced proficiency with MS Outlook, Word, Excel, PowerPoint, and Teams. * Experience with Integrated Workplace Management Systems (IWMS). * Strong networking and negotiation skills; comfortable engaging with new stakeholders at all levels. * Swiss Re supports flexible working arrangements; however, due to the relationship-driven and operational nature of this role, consistent on-site presence is essential. This role is based in Miami, Florida. The estimated base salary range for this position is $80,000 to $120,000. The specific salary offered for any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget. At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation. About Swiss Re Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world. Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability. If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience. Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled. During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed. Keywords: Reference Code: 136176 Nearest Major Market: Miami Job Segment: Facilities, Operations Manager, Contract Manager, HR, Compliance, Operations, Legal, Human Resources

Job DescriptionBenefits/Perks Competitive Compensation including performance bonuses Attractive benefits including retirement planning and bonuses Career Advancement 4Kids Dental is a burgeoning pediatric dental practice dedicated to providing top-notch oral care to predominantly Hispanic communities. We are seeking an office manager to lead our administrative team and help us deliver exceptional patient care. The ideal candidate must be highly organized and able to help implement and monitor operating systems and procedures. Responsibilities Efficiently manage the daily operations of the dental ofice Lead and mentor staff to provide excellent patient experiences Oversee scheduling, billing, insurance processing, and financial management Handle patient inquiries and concerns Implement and maintain office polices and procedures alongside Dental Service Organization Monitor and improve office efficiency and productivity Collaborate between dental office and Dental Service Organization to achieve practice goals Negotiate contracts and pricing with vendors and service providers Accurately maintain general office budget Qualifications Previous experience in Dental Office Management or similar position preferred Leadership skills to inspire and motivate office personnel Proficiency in dental software and office management tools Excellent time management, organization skills and ability to prioritize multiple tasks Strong problem-solving skills and attention to detail Excellent verbal and written communication and interpersonal skills College degree preferred Earning Potential Salary $40,000 + (and will depend on previous experience) Bonuses based on performance metrics

Additional Information: This hotel is owned and operated by an independent franchisee, Doral Hotel Enterprises. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. The Dual Property Front Office Manager is responsible for the overall leadership, strategic direction, and efficient operation of the Front Desk, Guest Services, and related guest-facing functions at both Element Doral and Aloft Doral. This role ensures exceptional guest satisfaction, operational excellence, and Marriott brand compliance across two distinct lifestyle properties. Key Responsibilities - Operational Leadership - Oversee daily Front Office operations for both properties, ensuring seamless guest service delivery. - Maintain lobby presence during peak hours to support staff and engage guests. - Manage scheduling and staffing for both hotels based on business needs. - Monitor room inventory, rate strategies, and forecasts in coordination with Revenue Management. - Uphold all Marriott brand standards, SOPs, and quality assurance requirements. Guest Service & Satisfaction - Handle VIP arrivals, elite guest experiences, and special requests with personalized attention. - Lead guest recovery efforts and ensure timely follow-up through GXP and internal communication channels. - Drive a strong guest-service culture through coaching, recognition, and accountability. Team Management & Development - Recruit, hire, train, and develop all Front Desk, Guest Services, and Night Audit staff across both locations. - Conduct regular performance evaluations, deliver feedback, and create development plans. - Foster a positive and productive work environment that encourages teamwork and growth. Financial & Administrative Duties - Manage departmental budgets, payroll, and labor costs efficiently. - Review expenses, approve invoices, and participate in monthly financial reviews. - Oversee cash handling, credit card compliance, and daily financial procedures. Safety, Security & Compliance - Enforce hotel safety protocols and ensure both properties adhere to loss prevention standards. - Train staff on emergency procedures and maintain compliance with all policies. Required: - Minimum 2-3 years of Front Office leadership experience (Supervisor or Manager level), preferably within Marriott brands. - Proficiency in Marriott systems including Lightspeed (PMS), GXP, and MGS platforms. - Strong understanding of guest satisfaction metrics and elite loyalty program requirements. - Outstanding leadership, communication, and conflict-resolution skills. - Ability to manage operations across two hotels simultaneously. - Flexible availability, including weekends and holidays. Health Insurance Dental Insurance 80 Hours of Paid Vacation Annually Complimentary Daily Lunch Provided by the Restaurant Hotel/brand travel discounts available per company policy. $55,000.00 - $65,000.00 This company is an equal opportunity employer. frnch1

SpringHill Suites Medical Center in Miami is seeking a dynamic and highly organized Front Office Manager, with Marriott experience to lead our front office team. As a key member of our hotel's management team, you will play a pivotal role in ensuring exceptional guest experiences and efficient front office operations. Key Responsibilities: - Oversee daily front office operations, including check-in, check-out, reservations, and guest services. - Lead, train, and develop the front desk team to ensure high levels of customer service and satisfaction. - Implement and maintain efficient processes and procedures to enhance guest experience and operational efficiency. - Address and resolve guest inquiries, complaints, and feedback in a professional and timely manner. - Collaborate with other departments to ensure seamless communication and coordination. - Prepare and manage front office budgets, ensuring adherence to financial goals and objectives. - Monitor and analyze guest satisfaction and service quality metrics to drive continuous improvement. - Ensure compliance with hotel policies, procedures, and safety standards. - Ensure ALL Marriott trainings, standards, protocols are followed. Qualifications: Proven experience in front office operations or hotel management, preferably in a supervisory role. Strong leadership and interpersonal skills with the ability to motivate and guide a team. Exceptional organizational and multitasking abilities. Excellent communication skills, both written and verbal. Proficient in hotel management software and Microsoft Office Suite; knowledge of the Marriott FOSSE system is preferred. Adept at problem-solving and handling difficult situations with tact and professionalism. A degree in Hospitality Management or a related field is preferred but not required. Benefits: - Competitive salary and performance-based bonuses. - Comprehensive benefits package, including health, dental, and vision insurance. - Employee discounts on hotel stays and services. - Opportunities for career development and advancement within the Marriott International network. - Supportive and collaborative work environment. If you are a passionate hospitality professional with a commitment to excellence and a desire to lead a team that makes a difference, we invite you to apply for the Front Office Manager position at SpringHill Suites Medical Center in Miami. Join us in creating memorable experiences for our guests while driving the success of our front office operations.

Concord Hospitality is seeking a Front Office Manager to lead our guest services team. This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards. The ideal candidate is a hands-on leader who creates a welcoming atmosphere for guests and inspires their team to deliver exceptional service. As a Concord Leader you will be responsible to: · Inspire greatness in your team. · Encourage and support team members to reach their full potential. · Create a work environment that is a Great Place to Work for all. · Lead with integrity, transparency, respect, and professionalism. · Care for your team and their families. Key Responsibilities: • Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied • Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance • Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use • Act as Manager on Duty, supporting hotel-wide operations when required • Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists • Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams • Produce accurate financial reports in a timely manner • Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts • Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures • Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards • Mentor and develop management talent within the front office team Qualifications: • Proven leadership experience in hotel front office or guest services management • Strong customer service philosophy and ability to foster a guest-first culture • Knowledge of revenue management, financial reporting, and hotel operations • Excellent communication, training, and problem-solving skills • Familiarity with HR best practices and compliance standards Benefits Competitive wages Medical, dental, and vision insurance Life insurance and short/long-term disability options 401(k) with company match Tuition assistance Discounted room rates at Concord-managed hotels Training, development, and career advancement opportunities Why Join Concord? At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity. Built on five cornerstones-Quality, Integrity, Community, Profitability, and FUN!-our associates proudly cheer: “We Are Concord!” We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Hampton Inn Coconut Grove hotel is looking for a customer-focused, energetic leader who is ready to take their career to the next level as our new Front Office Manager. In this role, you'll have the ability to lead and grow our front desk operations by training, coaching, and mentoring the front desk staff enabling them to provide outstanding guest experiences. If you thrive on connecting with people, making an impact while enjoying a competitive salary and benefits package, we want to talk to you. About Us At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H. PASSIONATE - Passionate with the spirit to serve. EXCELLENCE - Committed to excellence that inspires results. ADAPTABLE - Adjust, adapt, and overcome. COMMUNITY - Creators of a collaborative community invested in growth. HUMBLE - Humble, trustworthy, and transparent. They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive. What you'll do Lead the daily operations of the front desk by empowering all front desk staff to provide all guests with a superior check-in/check-out experience and that all guests' needs are met with friendly and efficient service. Act as a problem solver for our guests providing win/win solutions and empower the front desk staff to do the same. Implement and maintain processes and procedures that meet or exceed hotel guest satisfaction measures. Ensure all front desk staff are trained in all front desk operations, hotel policies, brand requirements, and customer service standards. Recruit, mentor, train, and support all front desk staff enabling them to perform at their best. Provide regular development opportunities for front desk staff to improve our leadership pipeline. Oversee the financial control procedures for cash, vouchers, inventories, and receivables. Produce accurate financial reports in a timely manner. Ensure personnel files are accurate and comply with both local and federal laws and regulations. Why Hampton Inn Coconut Grove Miami hotel: Competitive Salary: We believe in recognizing and rewarding our team members for their hard work. Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day! Top Notch Training and Growth Opportunities: We'll make sure you have what you need to excel in your career! Medical Benefits coverage. Paid holidays and vacation time. 401k Retirement Plan. EDUCATION AND EXPERIENCE Familiarity with hotel operations, including check-in/check-out procedures, room allocations, billing processes, and general hotel policies preferred. 1-2 years of customer service leadership preferred. Exceptional verbal and written communication skills. Ability to handle various responsibilities simultaneously, such as answering phone calls, managing guest requests, and coordinating with other departments. Ability to cultivate a productive team that embodies PEACH. Ability to work in a fast-paced, dynamic environment. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand for prolonged periods of time. Must be able to lift up to 50 pounds. Must be able to navigate various departments of the organization's physical premises. TRAVEL: Less than 5% AFFIRMATIVE ACTION/EEO STATEMENT: Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. ADDITIONAL INFORMATION: This in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description . Reasonable accommodation will be provided to enable qualified individuals with disabilities to perform this position's essential functions. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

We are seeking a dedicated and highly organized Front Office Manager to join our vibrant team at AC Miami - Brickell. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional guest service. As the Front Office Manager, you will oversee the front desk operations, ensuring a seamless and welcoming experience for all guests. Key Responsibilities: Direct daily front office operations, ensuring efficient check-in/check-out processes and customer-oriented service. Lead, train, and motivate the front office team (e.g., Guest Service Agents, Concierge, Bell Staff) to uphold brand (Marriott) and hotel standards of excellence. Develop and maintain strong relationships with guests to ensure a positive and memorable guest experience. Collaborate with housekeeping, maintenance, and other departments to ensure guest requests and operational enhancements are efficiently addressed. Handle guest inquiries, requests, and escalated complaints promptly and effectively to maximize guest satisfaction and loyalty. Monitor and evaluate staff performance, providing constructive feedback and professional development opportunities. Manage scheduling and staffing needs to optimize service quality while effectively managing labor costs. Oversee reservation procedures, room allocations, and revenue strategies to optimize occupancy and average daily rate (ADR). Assist with the preparation of departmental budgets, forecasting, and financial planning, ensuring operations remain within set guidelines. Ensure compliance with all health, safety, security, and hotel policies and standard operating procedures (SOPs). Maintain accurate guest records, billing, and financial transaction procedures. Qualifications: Experience: Proven experience (typically 3+ years) as a Front Office Manager, Assistant Front Office Manager, or similar supervisory role within the hospitality industry. Marriott brands experience a significant plus. Education: Bachelor's degree in hospitality management, Business, or a related field preferred. Technical Proficiency: Proficiency in Property Management Systems (PMS) such as Opera, Lightspeed, or a similar platform, and standard office software (e.g., Microsoft Office Suite). Leadership: Strong leadership, coaching, and team-building skills with the ability to inspire a diverse team. Communication: Exceptional verbal and written communication skills for interacting with guests, staff, and management. Problem-Solving: Proven ability to resolve complex guest issues calmly and effectively in a fast-paced environment. Availability: Must be flexible to work various shifts, including nights, weekends, and holidays, as needed for a 24/7 operation. Benefits: - Competitive salary with opportunities for professional growth and development. - Comprehensive health, dental, and vision insurance. - 401(k) retirement plan with employer match. - Paid time off. - Employee discounts on hotel stays and dining. Join our team at AC Miami - Brickell and contribute to creating memorable experiences for our guests while enhancing your career in the hospitality industry. Apply today to become an integral part of our dynamic and guest-focused team!

Overall Scope and Responsibility: Responsible for overseeing registration of new guests, departures, PBX, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possible service standards to our clientele at all times. Essential Duties: Oversees the registration process including inputting and retrieving information from computer, confirming pertinent information including number of guests and room rates. Assigns rooms based on guest's specific requests, VIP status etc. Issues keys and non-verbally confirms the room number and rate Informs guests on hotel facilities and amenities, provides directions within the property. Communicates luggage delivery / retrieval with the bell staff, and car requests with the valet if needed Oversees basic accounting procedures including exchange of foreign currency, cash handling, posting charges to guest folio, making adjustments etc Reviews reports such as credit limit report, arrivals/ departures, discrepancy report, group resumes etc and communicates pertinent information to the respective department Communicates credit issues to all revenue generating departments Projects a warm welcome, follows 10-5 rule, acknowledges waiting guests with no exception. Uses a clear and positive speaking voice, listens to understand requests, responds with appropriate action and provides options Communicates guest requests with the appropriate department Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve guest dissatisfaction using empowerment within acceptable limits. Consults FO managers for further assistance Reviews departing guest's folios and invites guests back Makes reservations Acts as concierge assisting guests with directions, transportation and coordinated further accommodation through concierge. Job Knowledge, Skills, & Abilities Guest experience manager preferred Outgoing and guest-first personality Excellent communication, interpersonal, and organization skills. Sense of ownership Guest-oriented mindset Strong leadership skills Integrity and professionalism Ability to develop the team through training and follow-ups Attention to detail Must be able to carry 10 lbs. Commitment to superior customer service and excellent customer service skills. Proven ability to influence a team and achieve results. Flexibility and creative problem-solving ability. Strong initiative and self-motivation. Fluency in job related English both verbal and non-verbal. An appreciation and respect for the diversity of all individuals in the workplace. Ability to handle pressure and work in a fast paced environment. Must be able to work days, evenings, and weekends as necessary. No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.

Our Premier client is looking for a Front Office Manager for a LUXURY Hotel onsite in Charleston, SC. The person applying to this position MUST have Four or Five Star and/or Four-Five Diamond hotel experience. FORBES CUSTOMER EXPERIENCE (no exceptions). The Front Office Manager is a key leader within the Rooms Division, responsible for ensuring seamless and elevated guest experiences across Guest Services, Front Desk, Concierge, and Rooms Control. This position champions operational excellence, Forbes Five-Star standards, and an inspired service culture reflective of this hotel's legacy and ambition. Reporting to the Director of Front Office, the Front Office Manager leads by example, cultivates top-tier talent, and brings a strategic mindset to daily operations. They serve as ambassadors of the brand - embodying empathy, professionalism, and presence. While no job description can provide a comprehensive list of all duties, the following outlines the major responsibilities for the position. Duties/Responsibilities: Demonstrates proactive ownership of the Front Office operation as a department head. Maintains consistent communication by monitoring and responding to emails and messages in a timely manner. Provides direction and follow-through on matters without reliance on continuous oversight. Balances professional responsibilities with personal well-being, while recognizing the nature of the role requires ongoing engagement beyond scheduled shifts. Represent the property and the management by projecting a positive hotel image through excellent communication, efficient problem solving, and taking responsibility of guest needs. Lead and mentor Front Office team members through daily operations, with a focus on coaching, performance development, and cultivating leadership from within. Spearhead upsells, audits, creation of Standard Operating Procedures based on needs. Ensure execution of Forbes Five-Star service through daily audits, training, and implementation of best practices and SOPs. Partner closely with Housekeeping, Revenue, Spa, Transportation, and other departments to ensure a collaborative, guest-focused operation. Proactively manage daily arrivals, departures, special occasions, and VIP programming. Oversee rooms control and billing accuracy to ensure a seamless guest journey. Represent Director of Front Office/Assistant Director of Front Office in their absence. Ensure brand standards are not only met - but exceeded - at every touchpoint. Required Skills/Abilities: Exceptional communication skills - both verbal and written - with a talent for gracious guest recovery and conflict resolution. Must be proficient in Windows, Word, Excel, PowerPoint. INFOR HMS knowledge is preferred. Education and Experience: A 4-year degree or equivalent in hospitality or related studies. Minimum of 2 years' experience in a luxury or Forbes-rated property with a progressive track record of leadership in Front Office operations. Benefits: Enjoy free meals in our colleagues' café Paid Time Off based on hours worked, up to 16 days in your first year 8 Paid Public Holidays Up to 4.5% Company Match - Retirement Savings Plan after one year of service Medical, Dental, Vision Insurance Flexible Spending Account Health Savings Account Colleague Commuter Benefit Hotel discounts at Spa & Dining Outlets Friends & Family Hotel Room Discounts

The Hotel Front Office Manager is responsible for overseeing all aspects of the front desk and guest services operations to ensure exceptional guest experiences. They manage the front desk staff, handle guest inquiries and concerns, manage room reservations, and collaborate with various departments to maintain efficient hotel operations. What you'll be doing Supervision and Leadership: Lead, train, and manage the front desk team to provide excellent customer service. Set performance goals for front desk staff and conduct regular performance evaluations. Ensure a welcoming and professional demeanor is maintained by the front desk team. Guest Relations: Greet guests, handle check-in/check-out procedures, and assist with any special requests. Resolve guest issues, complaints, or concerns in a prompt and satisfactory manner. Maintain a high level of guest satisfaction by ensuring a personalized and attentive service. Reservations and Room Allocation: Manage room reservations, ensuring accuracy and adherence to guest preferences. Coordinate with housekeeping to ensure timely preparation of rooms for arriving guests. Oversee the room allocation process to maximize occupancy and revenue. Front Desk Operations: Ensure a smooth check-in and check-out process, including handling payments and ensuring accuracy of guest information. Maintain knowledge of hotel services, facilities, and local attractions to assist guests effectively. Monitor and manage the front desk's daily tasks, including guest correspondence, phone inquiries, and guest requests. Financial Management: Assist in budgeting and financial forecasting related to the front office department. Monitor and control expenses, such as staffing, supplies, and equipment maintenance. Contribute to revenue generation through upselling rooms and promoting hotel amenities. Collaboration and Communication: Coordinate with housekeeping, engineering, and other hotel departments to ensure seamless operations. Maintain open communication with management to address operational issues and propose improvements. Prepare regular reports on front desk activities, occupancy rates, and guest feedback. Skills and Abilities Bachelor's degree in hospitality management or related field (preferred). Proven experience in hotel front office operations or guest services. Strong leadership and interpersonal skills. Excellent communication and problem-solving abilities. Proficiency in hotel management software and computer systems. EXPERIENCE WITH PMS IS HIGHLY PREFERRED Ability to remain composed in high-pressure situations. Knowledge of local attractions and services to assist guests effectively. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program Meal Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* EEO/VET/DISABLED

The Hotel Front Office Manager is responsible for overseeing all aspects of the front desk and guest services operations to ensure exceptional guest experiences. They manage the front desk staff, handle guest inquiries and concerns, manage room reservations, and collaborate with various departments to maintain efficient hotel operations. What you'll be doing Supervision and Leadership: Lead, train, and manage the front desk team to provide excellent customer service. Set performance goals for front desk staff and conduct regular performance evaluations. Ensure a welcoming and professional demeanor is maintained by the front desk team. Guest Relations: Greet guests, handle check-in/check-out procedures, and assist with any special requests. Resolve guest issues, complaints, or concerns in a prompt and satisfactory manner. Maintain a high level of guest satisfaction by ensuring a personalized and attentive service. Reservations and Room Allocation: Manage room reservations, ensuring accuracy and adherence to guest preferences. Coordinate with housekeeping to ensure timely preparation of rooms for arriving guests. Oversee the room allocation process to maximize occupancy and revenue. Front Desk Operations: Ensure a smooth check-in and check-out process, including handling payments and ensuring accuracy of guest information. Maintain knowledge of hotel services, facilities, and local attractions to assist guests effectively. Monitor and manage the front desk's daily tasks, including guest correspondence, phone inquiries, and guest requests. Financial Management: Assist in budgeting and financial forecasting related to the front office department. Monitor and control expenses, such as staffing, supplies, and equipment maintenance. Contribute to revenue generation through upselling rooms and promoting hotel amenities. Collaboration and Communication: Coordinate with housekeeping, engineering, and other hotel departments to ensure seamless operations. Maintain open communication with management to address operational issues and propose improvements. Prepare regular reports on front desk activities, occupancy rates, and guest feedback. Skills and Abilities Bachelor's degree in hospitality management or related field (preferred). Proven experience in hotel front office operations or guest services. Strong leadership and interpersonal skills. Excellent communication and problem-solving abilities. Proficiency in hotel management software and computer systems. EXPERIENCE WITH PMS IS HIGHLY PREFERRED Ability to remain composed in high-pressure situations. Knowledge of local attractions and services to assist guests effectively. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program Meal Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* EEO/VET/DISABLED

Office Manager - are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding career? Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as a Customer Sales and Scheduling Specialist to ensure efficient and smooth daily operations in our Boca Raton office. In this role you will handle calls from our customers on the types of services & solutions we provide as well as our service model. NO COLD CALLING AND NO CONSTRUCTION EXPERIENCE REQUIRED! MUST HAVE A STRONG PHONE PERSONALITY AND BE COMFORTABLE WITH PHONE SALES. Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen/handyman with the right customer is key to a successful customer experience. This is Leadership Role in our company and you will work closely with the owners in the management and supervision of the craftsman. We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise in Boca Raton. If this sounds like the kind of career move you've been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today! Here is just some of what we have to offer: Starting salary from $40,000-$45,000 per year based on experience Hours are 8:00am - 5pm - Monday through Friday Aflac Health insurance Paid Vacation Paid Holidays Advancement and growth opportunities Regular pay reviews Plus more! Job ResponsibilitiesAs an Office Manager, you will be responsible for inbound customer sales while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. Your specific duties in this role will include: Respond incoming job leads in a timely manner Coordinating the schedule for multiple craftsmen and projects Utilizing our dispatching & schedule management software Returning customers calls as needed and following up with past customers Job RequirementsWe are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet. Specific qualifications for the role include: Prior experience as an administrative assistant/scheduling experience Comfortable with sales Adaptive to technology Strong customer service skills Solid typing skills; ten-key skills, a plus Great multitasking and prioritization skills Sales and/or Marketing - a basic understanding of sales and marketing and the differences between the two, a plus QuickBooks Online or other accounting knowledge, a plus Most Important - a GREAT phone personality and the ability to explain our services to potential customers calling in and booking jobs. Build a fun and rewarding career with an industry leader! This will be one of the best places you have ever worked! Apply now! Compensation: $40,000.00 - $45,000.00 per year The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry. Most of the projects completed are for Repeat and Referral Customers-folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above. Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.