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Office manager of human resources skills for your resume and career

Updated January 8, 2025
6 min read
Quoted experts
Dr. Vinh Nguyen Ph.D.,
J. Adam Shoemaker Ph.D.
Below we've compiled a list of the most critical office manager of human resources skills. We ranked the top skills for office managers of human resources based on the percentage of resumes they appeared on. For example, 14.2% of office manager of human resources resumes contained office procedures as a skill. Continue reading to find out what skills an office manager of human resources needs to be successful in the workplace.

15 office manager of human resources skills for your resume and career

1. Office Procedures

Office procedures are the protocols and standards which define how the staff works together. The office procedures can be a set of rules and regulations which guide the employees and help them run the office operations smoothly. Paperwork, customer interaction, taking messages, handling calls in and out all fall under the office procedures.

Here's how office managers of human resources use office procedures:
  • Implemented a procedure to monitor insurance reimbursement of all office procedures to ensure profitability for the surgery center.
  • Maintained a neat and orderly office through the development and implementation of administrative standard office procedures.

2. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how office managers of human resources use human resources:
  • Developed human resources programs and initiatives and assisted management with the implementation of company policies, regulations, directives and procedures.
  • Completed all human resources functions which included payroll, initial screening of applications, interviewing, employee orientation and reference verification.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how office managers of human resources use customer service:
  • Developed and delivered training programs in customer service, sexual harassment and discrimination prevention, employee motivation and other pertinent issues.
  • Performed daily supervision and coaching of office associates and tax professionals in providing superior customer service, tax accuracy and marketing.

4. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how office managers of human resources use financial statements:
  • Reviewed financial statements for cost saving opportunities and implemented them by negotiating existing contracts with vendor or acquiring new vendors.
  • Prepare or direct preparation of financial statements, business activity reports, financial position forecasts, annual budgets.

5. Background Checks

Here's how office managers of human resources use background checks:
  • Processed background checks, coordinated drug screenings and expedited preparation and compliance of files for health organization accreditation.
  • Performed and administered extensive background checks and maintain a bi-weekly payroll.

6. Office Management

Here's how office managers of human resources use office management:
  • Managed staff of 5 and responsible for office management, hiring/termination, employee relations/conflict-resolution.
  • Managed all aspects of office management for commercial mechanical and plumbing contractor.

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7. Office Equipment

Here's how office managers of human resources use office equipment:
  • Coordinated with building management to maintain office facility, and coordinated with vendors regarding office equipment and supplies.
  • Organized office operations and procedures including working with Property Management Company and maintaining office equipment.

8. Office Operations

Here's how office managers of human resources use office operations:
  • Reviewed office operations, implemented more efficient procedures and migration to online services reducing outdated filing, storage and backup procedures.
  • Managed daily office operations including inventory and purchasing of office supplies and equipment while consistently researching vendor for best prices.

9. Workers Compensation

Here's how office managers of human resources use workers compensation:
  • Managed recruiting, staffing, scheduling, orientation/training, payroll/benefits/workers compensation administration, employee relations and safety assurance.
  • Processed all compensation and benefits documentation including: health, disability and workers compensation insurances.

10. QuickBooks

Here's how office managers of human resources use quickbooks:
  • Facilitated budgetary and financial activities through invoice processing, approval, and review while also maintaining accounting records in QuickBooks.
  • Utilized QuickBooks software program for bookkeeping and was entrusted with various other progressively responsible tasks.

11. Medicaid

Here's how office managers of human resources use medicaid:
  • Consolidated billing for our Medicare residents, processing Medicare, Medicaid and insurances.
  • Initial intake and completion of Medicaid Applications and social security paperwork.

12. Accounts Receivables

Here's how office managers of human resources use accounts receivables:
  • Processed accounts receivables and collected on delinquent accounts.
  • Processed all invoicing and managed accounts receivables.

13. Accounts Payables

Here's how office managers of human resources use accounts payables:
  • Managed turnover, Accounts Receivable, Accounts Payables, recruiting, payroll and benefits administration, and drove positive employee relations.
  • Performed all company accounting duties, i.e., accounts payables, receivables, purchase and sales orders.

14. Health Insurance

Here's how office managers of human resources use health insurance:
  • Coordinate health insurance enrollments with insurance representative; communicate with providers concerning routine administration of programs.
  • Conducted HR responsibilities - IRA distribution/employee allocation, health insurance enrollment/withdrawal and vacation tracking.

15. ADP

Automatic Data Processing, Inc. (ADP) is a US provider of human resource management software and services. A personnel management system with which daily human resources processes are manageable and easily accessible. It fusion human resources as a discipline and its basic HR activities, and processes with the mastery of information technologies.

Here's how office managers of human resources use adp:
  • Generated paperwork and obtained necessary authorizations to process two payrolls using ADP PayeXpert online.
  • Process ADP payroll, benefit enrollments and changes, process accounts payable in Oracle for payment and general ledger entries.
top-skills

What skills help Office Managers Of Human Resources find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on office manager of human resources resumes?

Dr. Vinh Nguyen Ph.D.Dr. Vinh Nguyen Ph.D. LinkedIn profile

Professor of Business Administration, Coe College

The most important skills for new graduates, particularly for HRM majors, are adaptability and problem solving. The ability to continuously learn and change is critical during this crisis and with on-going technological advancements. A willingness to face any problems and to find creative solutions is also highly desirable in this changing world. Thus, people who are highly aware and possess a growth mindset will stand out in the labor market.

What hard/technical skills are most important for Office managers of human resources?

J. Adam Shoemaker Ph.D.

Associate Professor of Management & Human Resources, Saint Leo University

Even though these skills are much more trainable, it helps if HR professionals are familiar with HR information systems.
There are too many to name them all here (sorry, no free advertising)! It would be difficult for a candidate to be familiar with every platform a company might use for their HRIS, but it is good to know that they generally work in the same ways.
If the company asks if you have experience with a particular platform that you have never heard of, always be truthful but still be ready to ask intelligent questions about it: "I'm not too familiar with that platform, but I'd be curious to know about your employees' experiences with it. How long have you been using it, and how robust is the self-service interface?"

What soft skills should all Office managers of human resources possess?

Anthony Nyberg

Department Chair and Professor, Program Director, Master of Human Resources, University of South Carolina - Columbia

In general, the "soft" skills are actually the hardest, and the most important of these skills involves strong communication and an ability to work in teams - most jobs and all companies require people to work together, and this is a very challenging skill, but imperative in the modern workforce.

What office manager of human resources skills would you recommend for someone trying to advance their career?

Sandi DornheckerSandi Dornhecker LinkedIn profile

Vice President of Human Resources, Chicago Zoological Society

Using technology in a work setting (such as Zoom or Microsoft Teams) and a focus on soft skills such as collaboration and flexibility (being willing to learn and contribute any way you can) will become increasingly important.

What technical skills for an office manager of human resources stand out to employers?

Adam Smith Ph.D.Adam Smith Ph.D. LinkedIn profile

Bicentennial Professor, Associate Professor of Management, Enactus Sam Walton Fellow, Indiana University Kokomo

That varies by industry, employer, level, and position. Also, it depends on their approach to hiring and training. It is important that students research employers and industries that interest them. But overall, it may be skills such as decision-making, problem-solving, critical thinking, time management, and collaboration that remain vital. Going forward, effective communication, tech savviness, a positive view of change (as opportunity), and an openness to continuous learning may set people apart in organizations.
Do you want to know more?
Read more about what experts have to say about office manager of human resources

List of office manager of human resources skills to add to your resume

Office manager of human resources skills

The most important skills for an office manager of human resources resume and required skills for an office manager of human resources to have include:

  • Office Procedures
  • Human Resources
  • Customer Service
  • Financial Statements
  • Background Checks
  • Office Management
  • Office Equipment
  • Office Operations
  • Workers Compensation
  • QuickBooks
  • Medicaid
  • Accounts Receivables
  • Accounts Payables
  • Health Insurance
  • ADP
  • Travel Arrangements
  • Exit Interviews
  • Performance Management
  • Benefits Administration
  • I-9
  • HRIS
  • Expense Reports
  • General Ledger
  • Bank Deposits
  • Financial Reports
  • FMLA
  • Open Enrollment
  • Medicare
  • Process Payroll
  • PTO
  • Unemployment Claims
  • Cobra
  • Office Policies
  • Bank Reconciliations
  • Disciplinary Actions
  • Journal Entries
  • PowerPoint
  • Performance Reviews
  • EEO
  • Life Insurance
  • Reference Checks
  • Office Functions
  • Bank Accounts
  • Office Services
  • Bank Statements
  • Ar
  • AP
  • HIPAA
  • Clerical Functions
  • Administrative Functions

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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