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Office manager/office coordinator skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical office manager/office coordinator skills. We ranked the top skills for office managers/office coordinator based on the percentage of resumes they appeared on. For example, 17.8% of office manager/office coordinator resumes contained customer service as a skill. Continue reading to find out what skills an office manager/office coordinator needs to be successful in the workplace.

15 office manager/office coordinator skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how office managers/office coordinator use customer service:
  • Scheduled appointments on industry tailored software, provided customer service support, prepared customer work orders and organized accounts payable statements.
  • Provided excellent customer service to employees regarding benefits and district policies Prepared monthly staffing report for Company Meeting.

2. Financial Reports

Here's how office managers/office coordinator use financial reports:
  • Managed bookkeeping program; created financial reports utilizing Visual Fox-Pro database.
  • Developed and analyzed financial reports to forecast and document event results.

3. Office Equipment

Here's how office managers/office coordinator use office equipment:
  • Synchronize all vendor scheduled maintenance and repair for office equipment to minimize impact on business continuity.
  • Managed daily operations of office, medical records, office equipment and office/medical supplies.

4. Appointment Scheduling

Here's how office managers/office coordinator use appointment scheduling:
  • Provide exceptional customer service with appointment scheduling and yearly reminders, such as friendly phone calls or letters.
  • Order office supplies & stationary, computer updates, appointment scheduling.

5. Office Operations

Here's how office managers/office coordinator use office operations:
  • Served as Office Manager and Closing Coordinator supervising all aspects of office operations, including budget management and accounts payable/receivable.
  • Improved office operations by recruiting, hiring, and developing cohesive office teams that collaborated to maximize productivity.

6. Travel Arrangements

Here's how office managers/office coordinator use travel arrangements:
  • Coordinated international travel arrangements and logistics for orientation visits sponsored by the U.S. Trade and Development Agency.
  • Prepared and facilitated all company meetings, including complicated travel arrangements for international executives to these meetings.

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7. QuickBooks

Here's how office managers/office coordinator use quickbooks:
  • Established a QuickBooks accounting system to reflect accurate financial records and streamline productivity.
  • Processed weekly payroll through QuickBooks and conducted bank account reconciliation.

8. Front Desk

Here's how office managers/office coordinator use front desk:
  • Managed front desk, scheduled patients, called in prescriptions, scheduled employees hours, lunch breaks and enforced office policies.
  • Supervised a team of four (4) front desk staff in a Family Practice with four (4) doctors.

9. Office Management

Here's how office managers/office coordinator use office management:
  • Learned many aspects of office administration and office management skills, along with communication and time management.
  • Developed marketing systems to record membership listings, billing procedures and performed general office management activities.

10. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how office managers/office coordinator use bank deposits:
  • Prepared bank deposits and completed bank reconciliations.
  • Maintained daily operations records and bank deposits.

11. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how office managers/office coordinator use human resources:
  • Maintained all confidential documents, including assisting with Human Resources duties as necessary.
  • Provided general administrative support for Executive Management, Human Resources and E-Discovery departments.

12. Accounts Receivables

Here's how office managers/office coordinator use accounts receivables:
  • Generated revenues by completing direct patient and third-party billing; monitoring accounts receivables, and initiating collection calls and reminders.
  • Prepared detailed reports of accounts receivables for senior management and organized donor letters for tax reporting purposes

13. Real Estate

Real estate is land that has buildings on it. This kind of property consists of permanent improvements either natural or man-made, which include, houses, fences, bridges, water trees, and minerals. There are 4 types of real estate namely; residential real estate, commercial real estate, industrial real estate, and vacant land.

Here's how office managers/office coordinator use real estate:
  • Advanced to increasingly challenging positions, culminating a management role with oversight for a full-service real estate company.
  • Assist with relocation referrals, working directly with Managing Broker/Relocation Director and assigned real estate agents.

14. Office Procedures

Office procedures are the protocols and standards which define how the staff works together. The office procedures can be a set of rules and regulations which guide the employees and help them run the office operations smoothly. Paperwork, customer interaction, taking messages, handling calls in and out all fall under the office procedures.

Here's how office managers/office coordinator use office procedures:
  • Develop office procedures and processes for the administrative office function and identify and solve problems in existing administrative methods or procedures.
  • Assist in developing and makes recommendations regarding general office procedures to provide necessary clerical assistance for specific office/department.

15. PowerPoint

Here's how office managers/office coordinator use powerpoint:
  • Assisted management staff to create PowerPoint presentation packages for management and executive meetings.
  • Create PowerPoint presentations monthly to communicate different levels of information to staff.
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List of office manager/office coordinator skills to add to your resume

Office manager/office coordinator skills

The most important skills for an office manager/office coordinator resume and required skills for an office manager/office coordinator to have include:

  • Customer Service
  • Financial Reports
  • Office Equipment
  • Appointment Scheduling
  • Office Operations
  • Travel Arrangements
  • QuickBooks
  • Front Desk
  • Office Management
  • Bank Deposits
  • Human Resources
  • Accounts Receivables
  • Real Estate
  • Office Procedures
  • PowerPoint
  • Patient Care
  • Word Processing
  • Accounts Payables
  • Expense Reports
  • Insurance Verification
  • Meeting Minutes
  • Medicaid
  • Insurance Claims
  • Telephone Calls
  • Computer System
  • Office Functions
  • Patient Appointments
  • Event Planning
  • Hippa
  • Medical Billing
  • Financial Statements
  • Administrative Tasks
  • Inventory Control
  • Background Checks
  • Office Policies
  • Patient Charts
  • Administrative Functions
  • HIPAA
  • Clerical Functions
  • Clerical Support
  • Multi-Line Phone System
  • Bank Statements
  • Office Systems
  • CPT
  • Bank Accounts
  • Office Services
  • Facebook
  • Customer Accounts
  • Customer Complaints
  • Insurance Billing

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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