Office manager jobs in Prescott Valley, AZ

An Office Manager will achieve a world class Total Patient Experience that both maximizes the retail sales but also supports the patients' medical needs. Responsible for the overall sales and profitability of an office location. Manage all operations of the location to include team member support, merchandising, inventory management, training and safety. Execute Total Patient Experience (TPE) to drive revenue and profitability. Exercise independent judgment and discretion in managing overall performance of the entire retail operation. A Licensed Office Manager will possess a State Optician's License for states where required by the company. ESSENTIAL DUTIES AND RESPONSIBILITIES * Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE). * Develop and maintain a good working relationship with doctor/doctors associated with office location and serve as liaison between doctor and office team. * Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results. * Conduct performance reviews and compensation evaluations for the office team. * Exercise judgment and utilize tools to achieve revenue and EBITDA growth. * Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way. * Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPPA & OSHA requirements, hazardous material handling and waste disposal. * Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule. * Execute day-to-day operations of the office by ensuring the following is completed: Team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training. QUALIFICATIONS * Industry related experience will be beneficial. * Mangement experience required * Favorable result on background check as required by state. * Must be able to provide proof of identity and right to work in the United States. EDUCATION AND/OR EXPERIENCE * HSD or GED * ABO, NCLE, LDO could be preferred LICENSES AND CREDENTIALS * None SYSTEMS AND TECHNOLOGY * Proficient in Microsoft Excel, Word, PowerPoint, Outlook LOCATION * Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities PHYSICAL REQUIREMENTS * This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity-including color, depth, peripheral vision, and the ability to adjust focus-is required 100% of the time. Occasional driving or climbing may also be necessary. If you need assistance with this application, please contact **************. Please do not contact the office directly - only resumes submitted through this website will be considered. EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. NOTE: s are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.

Job DescriptionBenefits: 401(k) Free food & snacks Paid time off Benefits/Perks Flexible Scheduling Competitive Compensation Careers Advancement We are seeking an Office Manager to join our team. In this role, you will coordinate all administrative duties and office procedures, ensuring the workplace operates smoothly and efficiently. Your responsibilities will include scheduling meetings, paying invoices, negotiating with vendors, and maintaining office equipment. The ideal candidate is highly organized with excellent verbal and written communication skills and the ability to implement systems and procedures. Responsibilities Maintain calendar of appointments and meetings Design the office layout with efficiency and organization in mind Collaborate with human resources to create, update, and maintain office procedures Maintain office equipment in good working order with the assistance of the IT department Pay and record invoices Negotiate contracts and pricing with vendors and service providers Accurately maintain general office budget Qualifications High school diploma/GED required, some college preferred Previous experience as an Office Manager a must Understanding of office equipment, systems, and procedures Skilled in Microsoft Office, Excel, and Outlook Excellent time management skills and ability to prioritize multiple tasks Strong problem-solving skills and attention to detail Excellent verbal and written communication skills Must be fluent in Spanish and English.

A Day in the Life: When you begin your job with us working on the front-end as a courtesy clerk, customer service associate, or cashier, you are taking a step towards an opportunity that can help you learn, grow, and even develop a long-lasting career! We know you're choosing to invest your time with us, and we are committed to doing the same for you through on-the-job and online learning opportunities! Whether you are here for your first job or your last, from groceries to health needs, you guide, inspire, and make all customers' visit memorable. We build belonging by creating a diverse and inclusive workforce so, if you have smiles to share, we'd love to have you on our team. What you bring to the table: You take pride in the work you do, whether big or small. You believe that food is central to all our lives. Helping customers and fellow associates gives you energy. Smiling and making others smile is your favorite. You are eager, willing, and wanting to learn & grow. You believe that being a part of your community matters. Why you will choose us: Albertsons Companies Inc. has always been a people-oriented business, and thoughtful people practices remain a core element of our company's philosophy. Our goal is to continue to bring people together around the joys of food and to inspire well-being and that starts with people like you bringing your unique self to our company and making it one person stronger and better! We also provide a variety of benefits including: Diverse & Inclusive Work Culture Competitive Wages Paid Weekly Flexible work schedules Associate discounts Leaders invested in your training, career growth & development. Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!) Vacation / Paid Time Off Our Values We put people first. We are customer driven. We value different perspectives. We raise the bar. We act as owners. We are one team. We build belonging. We are committed to a healthy future.

An Office Manager will achieve a world class Total Patient Experience that both maximizes the retail sales but also supports the patients' medical needs. Responsible for the overall sales and profitability of an office location. Manage all operations of the location to include team member support, merchandising, inventory management, training and safety. Execute Total Patient Experience (TPE) to drive revenue and profitability. Exercise independent judgment and discretion in managing overall performance of the entire retail operation. A Licensed Office Manager will possess a State Optician's License for states where required by the company. ESSENTIAL DUTIES AND RESPONSIBILITIES Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE). Develop and maintain a good working relationship with doctor/doctors associated with office location and serve as liaison between doctor and office team. Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results. Conduct performance reviews and compensation evaluations for the office team. Exercise judgment and utilize tools to achieve revenue and EBITDA growth. Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way. Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPPA & OSHA requirements, hazardous material handling and waste disposal. Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule. Execute day-to-day operations of the office by ensuring the following is completed: Team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training. QUALIFICATIONS Industry related experience will be beneficial. Mangement experience required Favorable result on background check as required by state. Must be able to provide proof of identity and right to work in the United States. EDUCATION AND/OR EXPERIENCE HSD or GED ABO, NCLE, LDO could be preferred LICENSES AND CREDENTIALS None SYSTEMS AND TECHNOLOGY Proficient in Microsoft Excel, Word, PowerPoint, Outlook LOCATION Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities PHYSICAL REQUIREMENTS This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity-including color, depth, peripheral vision, and the ability to adjust focus-is required 100% of the time. Occasional driving or climbing may also be necessary. If you need assistance with this application, please contact **************. Please do not contact the office directly - only resumes submitted through this website will be considered. EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. NOTE: s are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.

The beautiful Hilton Sedona Resort at Bell Rock is searching for a front desk supervisor to assist in leading the front office team! Located less than a mile from Bell Rock, one of the most iconic rock formations and vortex sites, Hilton Sedona offers expansive suites, private balconies/patios and fireplaces in each guest room, and a collection of signature Red Rock view accommodations. Adventure awaits, from 18 holes of championship golf to off road Pink Jeep adventures, and over 200 scenic hiking and biking trails. Enjoy chef-led culinary programs, curated mixology offerings, and a variety of energy-based therapies and workshops. Adventure, Discovery and Recovery begin at Hilton Sedona Resort at Bell Rock. The ideal candidate has flexible availability, one year of Front Desk experience in a hotel, and is motivated to grow in the Hospitality industry! What are the benefits of working for Hilton? Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: * Go Hilton travel program: 100 nights of discounted travel * Access to your pay when you need it through DailyPay * Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount * Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents * Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications * Flexible shifts and days off * Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare * Mental health resources including free counseling through our Employee Assistance Program * Best-in-Class Paid Time Off (PTO) * 401K plan and company match to help save for your retirement * Available benefits may vary depending upon property-specific terms and conditions of employment What will I be doing? As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability * Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner * Support and assist team members in handling guest inquiries and requests and in resolving guest complaints * Schedule, assign daily work, lead pre-shift meetings, inform and train team members * Monitor, observe and assist in evaluating team member performance * Monitor lobby traffic and adjust staffing accordingly What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences. * Integrity - We do the right thing, all the time. * Leadership - We're leaders in our industry and in our communities. * Teamwork - We're team players in everything we do. * Ownership - We're the owners of our actions and decisions. * Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Description We are hiring a Part Time Office Supervisor - join our Verde Ranch Estates Team today! Are you looking for a rewarding career where your work truly makes a difference? Come be part of a vibrant, growing neighborhood that feels more like a family than a job site. Every day, you'll help create a clean, welcoming, and well-maintained community that residents are proud to call home. If you enjoy meaningful work, steady variety, and being part of a supportive team, this is the perfect place to build your future. Step into a role where your efforts are valued and your impact is visible - come grow with us! We need YOU on our Verde Ranch Estates Team! We value our associates' time and efforts! Our commitment to your success is enhanced by our competitive compensation and incredible benefits package including: Full 401K match up to 6% Tuition Reimbursement Virtual, in-person and conference learning opportunities Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Supervisor Duties · Supervises Clubhouse ambassadors and provides direction as needed. · Completes Clubhouse ambassador yearly performance evaluations and presents to General Manager. Administrative Duties · Answering phone calls and as needed submitting callers to appropriate staff members. · Managing and auditing homeowner and rental files after move-in and providing since feedback for correction. · Responsible new homeowner, rental tenants move-in and move-outs in rent manager. · Responsible for accurately updating tenant information in Rent Manager such as but not limited to tenant or owner monthly rent, fees and late payments, move-ins and move-outs, lease and rental agreements, etc. · Accurately tracking and communicating updates on maintenance and service request issues with renters, homeowners, vendors, and manufacturer home factories in conjunction with Maintenance supervisor/Service Manager and Project Manager as needed. · Completing follow-up inquires on maintenance and service request issues and documenting since inquires accurately in rent manager. · Processing and reporting maintenance and service request issues to factory and maintenance department. · Managing and assisting with vendor orders, supply orders, etc. Operational Duties · Communicating with community regarding promotions, events, activities, etc. · Reporting office progress to General Manager and working with them to improve office operations and procedures · Coordinating and processing factory and non-factory related paperwork since as but limited to invoices, home orders, titles, permits, completed checklists, etc. · Responsible for accurately tracking office and clubhouse supplies and inventory. · Assist Maintenance supervisor or Service Manager with coordinating quarterly rental inspections. · Reporting resident complaints and as needed submitting resident violation notifications. · Assisting in enforcing community rules and regulations. · Updating rent manager as it relates to renters, tenants, vehicle registration, guest registration, etc. · Assist with new homeowner move-in paperwork and signature. · Other duties as assigned. · Works a flexible schedule including weekends and holidays.

Job Description Lead the Mii amo Spa Coordinators and be responsible for delivering an unequaled spa experience for guests. Work with other managers and supervisors to oversee all aspects of the spa and related services including, but not limited to, developing, and monitoring front desk staffing, reservations, bell services, concierge, Operator, locker room, guest billing, check-in procedures, and guest service. Act as additional support and cover shifts as a Spa Coordinator and Lounge Attendant as needed. Position requires shift flexibility in support of Spa Operations. The Spa Front Office Manager reflects a warm, personal, efficient, engaging and anticipatory service ethic across a range of tasks and functions in alignment with the Forbes 5 Star Resort Standards. Is a Mii amo Ambassador and role-model for fellow teammates, other departments, and guests. Work Performed: Assist General Manager during operation with the Spa Coordinators, Concierge, Bell, Telephone Operator and Lounge Attendants including positive reinforcement and disciplinary action when appropriate. Monitor and reinforce quality standards through daily feedback with employees as set by Management and Preferred standards. Review staffing levels for today, tomorrow and the next day to ensure levels are appropriate given business needs. Cover the shifts as needed. Assist in preparing and executing Spa Coordinators, Concierge, Bell, Telephone Operator and Lounge Attendants evaluations with Spa Operations Director. Maintain open communication with management, employees, and guests and communicate all goals and appropriate information with spa staff. Prepare and evaluate coordinator and lounge scheduling to be effective with department needs and resort goals. Assist in monitoring payroll. Maintain SOPs, Training Manuals and operational checklists. Lead and monitor new hire training for Spa Coordinators, Concierge, Bell, Telephone Operator and Lounge Attendants. Ensure guests satisfaction and resolve challenges as they occur. Ensure proper procedures of cash handling and billing for services received are being followed. Complete billing adjustments to both guest bills and house accounts. Participate in hiring staff and ensuring proper on boarding/training for maximum efficiency in department. Conduct daily, weekly and monthly training of the staff to ensure highest possible guest experience to Forbes 5 Star level. Orchestrate all group billing and communication to coordinator team and accounting department. Continually update department documentation including training binder, SOP and checklists. Ensure arrival preparation is complete including communication of nuggets and room moves. Attend Spa Coordinator and Lounge Attendant meetings. Facilitate daily crossover meetings and lounge line ups. Work diligently to uphold facility standards by completing and monitoring completion of walk-throughs. Diligently work towards promoting a team environment within the department and with the resort as a whole. Promote cross and upselling by team members. Cross train and work within Mii amo Reservations as needed. Act as MOD to rectify potential guest and staff issues. Fill in when necessary at the Front Desk, Concierge, PBX and Lounge. Attend necessary meetings at the resort. Other duties as assigned. Assist with room inspections on arrival days. Supervision Exercised: Spa Coordinators, Concierge, Bell, Telephone Operator, Lounge Attendants, Spa Front Office Supervisor Supervision Received: General Manager Responsibilities and Authorities: Serve as a destination guest point person ensuring proper preparation, check-in and check-out procedures. Act as a Visual One specialist to assist in training and monitoring that staff is following the correct procedures for data entry and correcting discrepancies. Support and communicate with General Manager to ensure all tasks are completed on a daily and weekly basis. Minimum Requirements: Excellent communication skills and possess a working knowledge of the spa and health industry. Skilled in the operation of hotel Property Management Systems. The ability to read and interpret documents such as safety rules, operating and procedure manuals, reservation printouts and budget reports. The ability to think and respond quickly to pending problems and ability to effectively process information and prioritize tasks at hand. Ability to make decisions that are in the best interest of the guests and the spa. Physical Requirements: 20% Sitting 80% Walking, standing and bending Lifting/carrying up to 50 lbs. Hearing and manual dexterity Distance vision 1-3 feet Ability to drive golf cart on occasion as necessary Benefits Offered: 401k, Dental, Vision, Medical Additional Information All your information will be kept confidential according to EEO guidelines.

Lead the Mii amo Spa Coordinators and be responsible for delivering an unequaled spa experience for guests. Work with other managers and supervisors to oversee all aspects of the spa and related services including, but not limited to, developing, and monitoring front desk staffing, reservations, bell services, concierge, Operator, locker room, guest billing, check-in procedures, and guest service. Act as additional support and cover shifts as a Spa Coordinator and Lounge Attendant as needed. Position requires shift flexibility in support of Spa Operations. The Spa Front Office Manager reflects a warm, personal, efficient, engaging and anticipatory service ethic across a range of tasks and functions in alignment with the Forbes 5 Star Resort Standards. Is a Mii amo Ambassador and role-model for fellow teammates, other departments, and guests. Work Performed: Assist General Manager during operation with the Spa Coordinators, Concierge, Bell, Telephone Operator and Lounge Attendants including positive reinforcement and disciplinary action when appropriate. Monitor and reinforce quality standards through daily feedback with employees as set by Management and Preferred standards. Review staffing levels for today, tomorrow and the next day to ensure levels are appropriate given business needs. Cover the shifts as needed. Assist in preparing and executing Spa Coordinators, Concierge, Bell, Telephone Operator and Lounge Attendants evaluations with Spa Operations Director. Maintain open communication with management, employees, and guests and communicate all goals and appropriate information with spa staff. Prepare and evaluate coordinator and lounge scheduling to be effective with department needs and resort goals. Assist in monitoring payroll. Maintain SOPs, Training Manuals and operational checklists. Lead and monitor new hire training for Spa Coordinators, Concierge, Bell, Telephone Operator and Lounge Attendants. Ensure guests satisfaction and resolve challenges as they occur. Ensure proper procedures of cash handling and billing for services received are being followed. Complete billing adjustments to both guest bills and house accounts. Participate in hiring staff and ensuring proper on boarding/training for maximum efficiency in department. Conduct daily, weekly and monthly training of the staff to ensure highest possible guest experience to Forbes 5 Star level. Orchestrate all group billing and communication to coordinator team and accounting department. Continually update department documentation including training binder, SOP and checklists. Ensure arrival preparation is complete including communication of nuggets and room moves. Attend Spa Coordinator and Lounge Attendant meetings. Facilitate daily crossover meetings and lounge line ups. Work diligently to uphold facility standards by completing and monitoring completion of walk-throughs. Diligently work towards promoting a team environment within the department and with the resort as a whole. Promote cross and upselling by team members. Cross train and work within Mii amo Reservations as needed. Act as MOD to rectify potential guest and staff issues. Fill in when necessary at the Front Desk, Concierge, PBX and Lounge. Attend necessary meetings at the resort. Other duties as assigned. Assist with room inspections on arrival days. Supervision Exercised: Spa Coordinators, Concierge, Bell, Telephone Operator, Lounge Attendants, Spa Front Office Supervisor Supervision Received: General Manager Responsibilities and Authorities: Serve as a destination guest point person ensuring proper preparation, check-in and check-out procedures. Act as a Visual One specialist to assist in training and monitoring that staff is following the correct procedures for data entry and correcting discrepancies. Support and communicate with General Manager to ensure all tasks are completed on a daily and weekly basis. Minimum Requirements: Excellent communication skills and possess a working knowledge of the spa and health industry. Skilled in the operation of hotel Property Management Systems. The ability to read and interpret documents such as safety rules, operating and procedure manuals, reservation printouts and budget reports. The ability to think and respond quickly to pending problems and ability to effectively process information and prioritize tasks at hand. Ability to make decisions that are in the best interest of the guests and the spa. Physical Requirements: 20% Sitting 80% Walking, standing and bending Lifting/carrying up to 50 lbs. Hearing and manual dexterity Distance vision 1-3 feet Ability to drive golf cart on occasion as necessary

The Front Desk Manager serves as the strategic and operational leader of the Front Desk team, ensuring the delivery of exceptional guest experiences through effective supervision, hands-on service, and departmental leadership. ESSENTIAL JOB FUNCTIONS Leads and oversees daily Front Desk operations. Performs Front Desk duties alongside team, covering shifts and supporting peak operational needs as a hands-on leader. Recruits, hires, trains, and develops Front Desk team members. Schedules Front Desk team, maintains, and monitors staffing levels according to forecasted occupancy and business needs, ensuring efficient labor management and budget compliance. Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. Creates and promotes an engaging, people first culture; empowers team members to provide excellent customer service. Coaches and counsels team members regarding career and personal developments. Conducts performance evaluations and provides feedback to the Front Desk team. Oversees and participates in guest registration. Confirms, cancels, and modifies reservations as needed. Drives room revenue by modeling and overseeing upselling initiatives following Lodging Dynamics' sales culture and walk-in strategies. Resolves guest concerns and complaints promptly and professionally; ensures timely follow-up and service recovery. Responds to and manages guest feedback including online reviews; shares insights with leadership and team to drive continuous improvement. Oversees the accuracy and security of financial transactions, guest data, credit procedures, and adherence to audit standards. Acts as the departmental point of contact for company policies, procedures, and operational standards, and ensures team-wide compliance. Leads the loyalty program initiatives, actively driving enrollment and guest recognition; serves as property loyalty champion. Completes and reviews reports related to occupancy, revenue, labor, and service metrics; uses insights to inform operational decisions and improvements. Serves as Manager on Duty (MOD) as assigned, representing hotel leadership and supporting hotel-wide operations. Partners with other department heads to support cross-functional initiatives and deliver seamless guest experiences. Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established. Conducts training classes regarding safety, security, department procedures and service guidelines. Monitors performance of the market through analysis of guest feedback and financial reports; initiates corrective action. Participates in monthly inventories; initiates programs to reduce waste and loss Attendance is a key component of this position. Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire. Maintains open and effective communication with team members and management. Attends and participates in team meetings. Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines. Completes all required Company training/compliance courses as assigned. Adheres to Company standards and maintains compliance with all policies and procedures. Performs other related duties and responsibilities as assigned. EDUCATION High school diploma or equivalent. EXPERIENCE A minimum five (5) years of experience in guest services in the hotel or similar industry. A minimum three (3) years of supervisory experience in the hotel/hospitality field required. SUPERVISORY RESPONSIBILITIES Oversees and coordinates the department's activities, with a focus on supervisory and organizational goals. While a portion of the time may involve performing tasks similar to those of direct reports, the primary responsibilities are related to management and coordination. Analyzes and resolves issues, establishes work methods, ensures regulatory compliance, and maintains productivity. Uses judgment within established procedures and policies to make appropriate decisions and take necessary actions. Specific supervisory duties include, but are not limited to the following: Determines and creates policies, procedures, and manuals for direct reports. Establishes objectives and goals for the team. Assigns, monitors, and reviews work; evaluates direct report's performance. Recruits and interviews. Orientates and trains. Issues corrective action and makes recommendations for termination. Investigates and resolves concerns and complaints. Creates department work schedules. Approves time records and time off requests. Proactively assesses risk to establish systems and procedures to protect organizational assets. Ensures compliance with safety regulations. Develops and oversees the department's budget. Ensures accurate and efficient management of inventory. SKILLS & ABILITIES This position requires the capability to understand and follow both oral and written directions, as well as the ability to communicate effectively with others in English and interact successfully with internal and external customers. Ability to adjust effectively to evolving work environments and shifting customer (internal/external) requirements. Able to maintain a positive and professional working environment. Fosters a culture of excellence. Able to work effectively in a culturally diverse environment and support diversity and inclusion within the organization. Proficient in time management; the ability to effectively organize and manage multiple priorities. Recognizes an emergency situation and takes appropriate action. Emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members at all levels. Skilled in building and motivating a team, fostering a collaborative environment and inspiring high performance. Analytical and problem-solving skills. Strong focus on accuracy and precision. Performs well with frequent interruptions and/or distractions. Understands how to develop and implement business strategies. Ability to interpret and create policies, procedures, and manuals. Able to communicate appropriately and effectively with all levels of management and external stakeholders. Business acumen, including but not limited to financial management, budgeting, cost control, and revenue optimization. Ability to effectively listen, understand, and resolve challenges and concerns from management, team members, and/or customers (internal/external). Exceptional interpersonal skills to include coaching, counseling, and mentoring. Able to identify and seize revenue-generating opportunities while effectively managing costs and resources. Visionary mindset, capable of developing and executing a comprehensive business strategy that aligns with brand identity and exceeds guest expectations. Knowledge of key industry trends, best practices, regulations, and the current industry landscape. Able to engage diplomatically and effectively with third party operators and owners, empathizing, and reacting appropriately to partner feedback and helping resolve issues where necessary. Basic math skills. Proficient in Google Docs/Microsoft Word. Proficient in Google Sheets/Microsoft Excel. Basic knowledge of Google Slides/Microsoft PowerPoint. Proficient in Gmail/Microsoft Outlook. DISCLAIMER This job description provides a general overview of the work performed, including the typical responsibilities and level of duties associated with this position. It should not be construed as an exhaustive list of tasks or obligations for any individual team member. This description does not alter the employment relationship between the Company and its team members. The Essential Job Functions, Physical Requirements, and Work Environment characteristics outlined are intended to reflect the requirements needed to perform the essential functions of this role effectively. Management retains the authority to modify, adjust, or revoke job duties and responsibilities as needed, and to make reasonable accommodations to enable qualified team members to fulfill the essential functions of their roles. The Company is an Equal Employment Opportunity (EEO) employer and is committed to providing a work environment free from discrimination and harassment. All employment decisions are made based on merit, qualifications, and business needs without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status/characteristic in accordance with applicable federal, state, and local laws. Job Posted by ApplicantPro

Lead the Mii amo Spa Coordinators and be responsible for delivering an unequaled spa experience for guests. Work with other managers and supervisors to oversee all aspects of the spa and related services including, but not limited to, developing, and monitoring front desk staffing, reservations, bell services, concierge, Operator, locker room, guest billing, check-in procedures, and guest service. Act as additional support and cover shifts as a Spa Coordinator and Lounge Attendant as needed. Position requires shift flexibility in support of Spa Operations. The Spa Front Office Manager reflects a warm, personal, efficient, engaging and anticipatory service ethic across a range of tasks and functions in alignment with the Forbes 5 Star Resort Standards. Is a Mii amo Ambassador and role-model for fellow teammates, other departments, and guests. Work Performed : Assist General Manager during operation with the Spa Coordinators, Concierge, Bell, Telephone Operator and Lounge Attendants including positive reinforcement and disciplinary action when appropriate. Monitor and reinforce quality standards through daily feedback with employees as set by Management and Preferred standards. Review staffing levels for today, tomorrow and the next day to ensure levels are appropriate given business needs. Cover the shifts as needed. Assist in preparing and executing Spa Coordinators, Concierge, Bell, Telephone Operator and Lounge Attendants evaluations with Spa Operations Director. Maintain open communication with management, employees, and guests and communicate all goals and appropriate information with spa staff. Prepare and evaluate coordinator and lounge scheduling to be effective with department needs and resort goals. Assist in monitoring payroll. Maintain SOPs, Training Manuals and operational checklists. Lead and monitor new hire training for Spa Coordinators, Concierge, Bell, Telephone Operator and Lounge Attendants. Ensure guests satisfaction and resolve challenges as they occur. Ensure proper procedures of cash handling and billing for services received are being followed. Complete billing adjustments to both guest bills and house accounts. Participate in hiring staff and ensuring proper on boarding/training for maximum efficiency in department. Conduct daily, weekly and monthly training of the staff to ensure highest possible guest experience to Forbes 5 Star level. Orchestrate all group billing and communication to coordinator team and accounting department. Continually update department documentation including training binder, SOP and checklists. Ensure arrival preparation is complete including communication of nuggets and room moves. Attend Spa Coordinator and Lounge Attendant meetings. Facilitate daily crossover meetings and lounge line ups. Work diligently to uphold facility standards by completing and monitoring completion of walk-throughs. Diligently work towards promoting a team environment within the department and with the resort as a whole. Promote cross and upselling by team members. Cross train and work within Mii amo Reservations as needed. Act as MOD to rectify potential guest and staff issues. Fill in when necessary at the Front Desk, Concierge, PBX and Lounge. Attend necessary meetings at the resort. Other duties as assigned. Assist with room inspections on arrival days. Supervision Exercised : Spa Coordinators, Concierge, Bell, Telephone Operator, Lounge Attendants, Spa Front Office Supervisor Supervision Received : General Manager Responsibilities and Authorities : Serve as a destination guest point person ensuring proper preparation, check-in and check-out procedures. Act as a Visual One specialist to assist in training and monitoring that staff is following the correct procedures for data entry and correcting discrepancies. Support and communicate with General Manager to ensure all tasks are completed on a daily and weekly basis. Minimum Requirements : Excellent communication skills and possess a working knowledge of the spa and health industry. Skilled in the operation of hotel Property Management Systems. The ability to read and interpret documents such as safety rules, operating and procedure manuals, reservation printouts and budget reports. The ability to think and respond quickly to pending problems and ability to effectively process information and prioritize tasks at hand. Ability to make decisions that are in the best interest of the guests and the spa. Physical Requirements : 20% Sitting 80% Walking, standing and bending Lifting/carrying up to 50 lbs. Hearing and manual dexterity Distance vision 1-3 feet Ability to drive golf cart on occasion as necessary Benefits Offered: 401k, Dental, Vision, Medical Additional Information All your information will be kept confidential according to EEO guidelines.

As Front Desk Supervisor, your mission will be to guarantee that every interaction with our esteemed owners and guests is an unforgettable and delightful experience - right from the moment they set foot on the property until they leave. Don't miss out on the opportunity to be a part of a dynamic and passionate team committed to excellence. Schedule Availability needed: Based on operation needs, to include evenings, weekends, and holidays. Here's why you will love it here: * Enjoy exceptional benefits, including comprehensive health care options, a Travel Discounts Program, and an Employee Assistance Program that supports your well-being. * Take advantage of numerous learning and advancement opportunities to fuel your professional growth. * The company offers a Generous Paid Vacation Day Program that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones. * Benefit from a company culture that values work-life balance and family-friendly benefits. * Daily Pay* - get your earned pay any time before payday. Responsibilities Include: * Coordinate the Front Office's daily operations by assisting guests with check-in and out, providing support to staff with any questions or guest situations. * Responsible for training and direction of new department Team Members. * Supervise and ensure the accurate sequences of events for proper registration and check-out of guests. * Maintain a daily log of all guests' opportunities with corrective action steps. * Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Managers/Supervisors for handling. * Follow-up on credit opportunities during each shift. * Other duties as assigned by management. Key Skills and experience: * High school diploma/GED * Prior related experience * Ability to read, analyze and interpret complex documents. * Ability to build and interpret business communications and reports. * Basic mathematical skills. * Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations. * Excellent interpersonal and service skills. * Ability to resolve conflict, think on their feet, influence, and mentor others. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Associate's Degree/College * Voice Certified * 3+ Years of related experience * Prior management/supervisory experience We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

As Front Desk Supervisor, your mission will be to guarantee that every interaction with our esteemed owners and guests is an unforgettable and delightful experience - right from the moment they set foot on the property until they leave. Don't miss out on the opportunity to be a part of a dynamic and passionate team committed to excellence. Schedule Availability needed: Based on operation needs, to include evenings, weekends, and holidays. Here's why you will love it here: Enjoy exceptional benefits, including comprehensive health care options, a Travel Discounts Program, and an Employee Assistance Program that supports your well-being. Take advantage of numerous learning and advancement opportunities to fuel your professional growth. The company offers a Generous Paid Vacation Day Program that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones. Benefit from a company culture that values work-life balance and family-friendly benefits. Daily Pay* - get your earned pay any time before payday. Key Skills and experience: High school diploma/GED Prior related experience Ability to read, analyze and interpret complex documents. Ability to build and interpret business communications and reports. Basic mathematical skills. Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations. Excellent interpersonal and service skills. Ability to resolve conflict, think on their feet, influence, and mentor others. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Associate's Degree/College Voice Certified 3+ Years of related experience Prior management/supervisory experience We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation. Responsibilities Include: Coordinate the Front Office's daily operations by assisting guests with check-in and out, providing support to staff with any questions or guest situations. Responsible for training and direction of new department Team Members. Supervise and ensure the accurate sequences of events for proper registration and check-out of guests. Maintain a daily log of all guests' opportunities with corrective action steps. Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Managers/Supervisors for handling. Follow-up on credit opportunities during each shift. Other duties as assigned by management.

Our Story : If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states. We only have 3 rules at InnVentures. (We can teach you the rest!) Rule #1 - Do everything you can for the customer! Rule #2 - Bring a good attitude to work with you every day and take pride in your work! Rule #3 - Have FUN! WHY WORK AT ONE OF OUR HOTELS? Fun, team-oriented environment Full-time and part-time positions available to meet your needs Great opportunities for growth Community Involvement Discounted hotel stays Recognition and awards Paid time off BENEFITS: We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily with our Daily Pay Program! JOB OVERVIEW - FRONT DESK SUPERVISOR Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Supervisor, you will be the first impression for our guests upon arrival and throughout their stay you will lead by example and champion the front desk staff to build lasting impressions and guest loyalty. A TYPICAL DAY: Assist with training, coaching and scheduling for the front office team. Ensure all guests are served promptly and courteously during all shifts. Apply problem solving skills to resolve guest issues to their satisfaction. Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met. Ensure all front desk checklists and programs are followed and review daily work to confirm it is error-free. Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts. Support the goals of the hotel through teamwork and collaboration with all departments. REQUIREMENTS: Previous customer service experience in a fast-paced, guest-facing environment is ideal, as well as cash handling experience. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays. POTENTIAL CAREER PATH: Front Office Manager or Administrative Assistant - Operations Manager InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com. SUMMARY An Office Manager will achieve a world class Total Patient Experience that both maximizes the retail sales but also supports the patients' medical needs. Responsible for the overall sales and profitability of an office location. Manage all operations of the location to include team member support, merchandising, inventory management, training and safety. Execute Total Patient Experience (TPE) to drive revenue and profitability. Exercise independent judgment and discretion in managing overall performance of the entire retail operation. A Licensed Office Manager will possess a State Optician's License for states where required by the company. ESSENTIAL DUTIES AND RESPONSIBILITIES Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE). Develop and maintain a good working relationship with doctor/doctors associated with office location and serve as liaison between doctor and office team. Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results. Conduct performance reviews and compensation evaluations for the office team. Exercise judgment and utilize tools to achieve revenue and EBITDA growth. Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way. Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPPA & OSHA requirements, hazardous material handling and waste disposal. Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule. Execute day-to-day operations of the office by ensuring the following is completed: Team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training. QUALIFICATIONS Industry related experience will be beneficial. Mangement experience required Favorable result on background check as required by state. Must be able to provide proof of identity and right to work in the United States. EDUCATION AND/OR EXPERIENCE HSD or GED ABO, NCLE, LDO could be preferred LICENSES AND CREDENTIALS None SYSTEMS AND TECHNOLOGY Proficient in Microsoft Excel, Word, PowerPoint, Outlook LOCATION Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities PHYSICAL REQUIREMENTS This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity-including color, depth, peripheral vision, and the ability to adjust focus-is required 100% of the time. Occasional driving or climbing may also be necessary. If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly - only resumes submitted through this website will be considered. EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. NOTE: s are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.

Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! Basic Function : Supervises daily functions of Guest Services agents Work Performed : Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget Ensure consistency with proper check-in and check-out procedures by Guest Service Agents Ensure proper communication with Housekeeping and other departments Address all guest needs and requests; ensure Guest Service Agents are following through Review daily checklists to ensure proper documentation, follow through of billing procedures and resort policies Review daily emergency reports, log books, trace reports, etc. Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk Maintain updated group information on resumes and in group information folders Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around Check timesheets daily and assist with payroll approval and documentation Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents Other duties as assigned Supervision Exercised : Guest Service Agents Supervision Received : Guest Services Manager Responsibility & Authority : Responsible for daily operations of Front Desk to ensure optimum guest satisfaction and smooth internal accounting Supervise and assist with managing guest service operations including scheduling and payroll functions for Guest Services Department Minimum Requirements : High school degree or equivalent. Prior guest service experience highly desired. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills Physical Requirements : 5% Sitting 90% Walking, standing and bending Lifting/Carrying up to 25 lbs. Hearing and manual dexterity Distance vision 1-3 feet Ability to drive golf cart as necessary

The Front Desk Manager serves as the strategic and operational leader of the Front Desk team, ensuring the delivery of exceptional guest experiences through effective supervision, hands-on service, and departmental leadership. ESSENTIAL JOB FUNCTIONS Leads and oversees daily Front Desk operations. Performs Front Desk duties alongside team, covering shifts and supporting peak operational needs as a hands-on leader. Recruits, hires, trains, and develops Front Desk team members. Schedules Front Desk team, maintains, and monitors staffing levels according to forecasted occupancy and business needs, ensuring efficient labor management and budget compliance. Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. Creates and promotes an engaging, people first culture; empowers team members to provide excellent customer service. Coaches and counsels team members regarding career and personal developments. Conducts performance evaluations and provides feedback to the Front Desk team. Oversees and participates in guest registration. Confirms, cancels, and modifies reservations as needed. Drives room revenue by modeling and overseeing upselling initiatives following Lodging Dynamics' sales culture and walk-in strategies. Resolves guest concerns and complaints promptly and professionally; ensures timely follow-up and service recovery. Responds to and manages guest feedback including online reviews; shares insights with leadership and team to drive continuous improvement. Oversees the accuracy and security of financial transactions, guest data, credit procedures, and adherence to audit standards. Acts as the departmental point of contact for company policies, procedures, and operational standards, and ensures team-wide compliance. Leads the loyalty program initiatives, actively driving enrollment and guest recognition; serves as property loyalty champion. Completes and reviews reports related to occupancy, revenue, labor, and service metrics; uses insights to inform operational decisions and improvements. Serves as Manager on Duty (MOD) as assigned, representing hotel leadership and supporting hotel-wide operations. Partners with other department heads to support cross-functional initiatives and deliver seamless guest experiences. Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established. Conducts training classes regarding safety, security, department procedures and service guidelines. Monitors performance of the market through analysis of guest feedback and financial reports; initiates corrective action. Participates in monthly inventories; initiates programs to reduce waste and loss Attendance is a key component of this position. Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire. Maintains open and effective communication with team members and management. Attends and participates in team meetings. Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines. Completes all required Company training/compliance courses as assigned. Adheres to Company standards and maintains compliance with all policies and procedures. Performs other related duties and responsibilities as assigned. EDUCATION High school diploma or equivalent. EXPERIENCE A minimum five (5) years of experience in guest services in the hotel or similar industry. A minimum three (3) years of supervisory experience in the hotel/hospitality field required. SUPERVISORY RESPONSIBILITIES Oversees and coordinates the department's activities, with a focus on supervisory and organizational goals. While a portion of the time may involve performing tasks similar to those of direct reports, the primary responsibilities are related to management and coordination. Analyzes and resolves issues, establishes work methods, ensures regulatory compliance, and maintains productivity. Uses judgment within established procedures and policies to make appropriate decisions and take necessary actions. Specific supervisory duties include, but are not limited to the following: Determines and creates policies, procedures, and manuals for direct reports. Establishes objectives and goals for the team. Assigns, monitors, and reviews work; evaluates direct report's performance. Recruits and interviews. Orientates and trains. Issues corrective action and makes recommendations for termination. Investigates and resolves concerns and complaints. Creates department work schedules. Approves time records and time off requests. Proactively assesses risk to establish systems and procedures to protect organizational assets. Ensures compliance with safety regulations. Develops and oversees the department's budget. Ensures accurate and efficient management of inventory. SKILLS & ABILITIES This position requires the capability to understand and follow both oral and written directions, as well as the ability to communicate effectively with others in English and interact successfully with internal and external customers. Ability to adjust effectively to evolving work environments and shifting customer (internal/external) requirements. Able to maintain a positive and professional working environment. Fosters a culture of excellence. Able to work effectively in a culturally diverse environment and support diversity and inclusion within the organization. Proficient in time management; the ability to effectively organize and manage multiple priorities. Recognizes an emergency situation and takes appropriate action. Emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members at all levels. Skilled in building and motivating a team, fostering a collaborative environment and inspiring high performance. Analytical and problem-solving skills. Strong focus on accuracy and precision. Performs well with frequent interruptions and/or distractions. Understands how to develop and implement business strategies. Ability to interpret and create policies, procedures, and manuals. Able to communicate appropriately and effectively with all levels of management and external stakeholders. Business acumen, including but not limited to financial management, budgeting, cost control, and revenue optimization. Ability to effectively listen, understand, and resolve challenges and concerns from management, team members, and/or customers (internal/external). Exceptional interpersonal skills to include coaching, counseling, and mentoring. Able to identify and seize revenue-generating opportunities while effectively managing costs and resources. Visionary mindset, capable of developing and executing a comprehensive business strategy that aligns with brand identity and exceeds guest expectations. Knowledge of key industry trends, best practices, regulations, and the current industry landscape. Able to engage diplomatically and effectively with third party operators and owners, empathizing, and reacting appropriately to partner feedback and helping resolve issues where necessary. Basic math skills. Proficient in Google Docs/Microsoft Word. Proficient in Google Sheets/Microsoft Excel. Basic knowledge of Google Slides/Microsoft PowerPoint. Proficient in Gmail/Microsoft Outlook. DISCLAIMER This job description provides a general overview of the work performed, including the typical responsibilities and level of duties associated with this position. It should not be construed as an exhaustive list of tasks or obligations for any individual team member. This description does not alter the employment relationship between the Company and its team members. The Essential Job Functions, Physical Requirements, and Work Environment characteristics outlined are intended to reflect the requirements needed to perform the essential functions of this role effectively. Management retains the authority to modify, adjust, or revoke job duties and responsibilities as needed, and to make reasonable accommodations to enable qualified team members to fulfill the essential functions of their roles. The Company is an Equal Employment Opportunity (EEO) employer and is committed to providing a work environment free from discrimination and harassment. All employment decisions are made based on merit, qualifications, and business needs without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status/characteristic in accordance with applicable federal, state, and local laws.

Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! Basic Function: Oversees all of the guest services areas including, Front Desk, Bell Staff, and Concierge. Ensure high level of guest satisfaction and smooth running operations. Maintains financial responsibility over Guest Services Work Performed: Overall knowledge of all resort operations Oversee and have a working knowledge of all Front Office systems Ensure that the resort runs smoothly and that any guest complaints and/or emergencies are handled in an expeditious and satisfactory manner Ability to deal effectively with all departments on daily basis to ensure high standards of guest services Ability to ensure high level of services is maintained in all areas Anticipate and intervene in all incidents of guest dissatisfaction and attempts to satisfy all such guests within resort policy Hold monthly department meetings with direct reports to review resort events, departmental policies and procedures and maintain high level of moral Effectively supervises all areas include coaching and counseling, and disciplinary action as necessary Organize and oversee group arrivals and departures with the Bell Captain Interview and hire new staff as necessary for the departments Conduct performance reviews as necessary for the Guest Service department Schedule employees based on occupancy forecast and levels to ensure adequate coverage in order to minimize payroll and labor costs Ensure that department profitability objectives are met Monitor payroll and labor costs on a daily basis Create department budgets annually and effectively controls expenses Responsible for the economical purchase and control of all equipment in the departments Interact with VIP's, Homeowners, and Group Coordinators as necessary Inspect VIP rooms as necessary prior to arrival to ensure high standards and personally greet al VIPs whenever possible Know all safety and emergency procedures for guests and employees and how to act upon them Develop and implement service standards to ensure a consistent guest experience at a high quality level When serving as MOD, address all night guest complaints to ensure proper and satisfactory resolution and ensure that nightly MOD report is completed and pertinent information is properly documented and passed on to resort management Effectively implement training for all staff and train in all areas as necessary Maintain outside business contacts within the hotel/resort industry Responsible for the implementation and effectiveness of all cash handling within all reporting departments Understand accident prevention policies and contact proper authorities for any emergencies and complete all necessary paperwork associated with the incident Other duties as assigned Supervision Exercised: Front Office Supervisor, Bell Captain, Lead Concierge Supervision Received: Front Office Manager Responsibility & Authority: Oversee Guest Services staffing, operations and financial responsibilities Maintain a high level of guest service at all times in all guest services areas Uphold the resort commitment to hospitality Act as Manager on Duty as required Work closely with all departments to ensure guest service levels are being met Minimum Requirements: Bachelor's degree from four-year College or university; or equivalent related work related experience and/or training. Prefer 2+ years' Front Desk supervisory experience and hotel/resort operations experience. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills Physical Requirements: 45% Sitting 65% walking, standing and bending Lifting/Carrying up to 25 lbs. Hearing and Manual dexterity Distance vision 1-3 feet Ability to drive golf cart on occasion as necessary

Job Description Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! Basic Function: Oversees all of the guest services areas including, Front Desk, Bell Staff, and Concierge. Ensure high level of guest satisfaction and smooth running operations. Maintains financial responsibility over Guest Services Work Performed: Overall knowledge of all resort operations Oversee and have a working knowledge of all Front Office systems Ensure that the resort runs smoothly and that any guest complaints and/or emergencies are handled in an expeditious and satisfactory manner Ability to deal effectively with all departments on daily basis to ensure high standards of guest services Ability to ensure high level of services is maintained in all areas Anticipate and intervene in all incidents of guest dissatisfaction and attempts to satisfy all such guests within resort policy Hold monthly department meetings with direct reports to review resort events, departmental policies and procedures and maintain high level of moral Effectively supervises all areas include coaching and counseling, and disciplinary action as necessary Organize and oversee group arrivals and departures with the Bell Captain Interview and hire new staff as necessary for the departments Conduct performance reviews as necessary for the Guest Service department Schedule employees based on occupancy forecast and levels to ensure adequate coverage in order to minimize payroll and labor costs Ensure that department profitability objectives are met Monitor payroll and labor costs on a daily basis Create department budgets annually and effectively controls expenses Responsible for the economical purchase and control of all equipment in the departments Interact with VIP's, Homeowners, and Group Coordinators as necessary Inspect VIP rooms as necessary prior to arrival to ensure high standards and personally greet al VIPs whenever possible Know all safety and emergency procedures for guests and employees and how to act upon them Develop and implement service standards to ensure a consistent guest experience at a high quality level When serving as MOD, address all night guest complaints to ensure proper and satisfactory resolution and ensure that nightly MOD report is completed and pertinent information is properly documented and passed on to resort management Effectively implement training for all staff and train in all areas as necessary Maintain outside business contacts within the hotel/resort industry Responsible for the implementation and effectiveness of all cash handling within all reporting departments Understand accident prevention policies and contact proper authorities for any emergencies and complete all necessary paperwork associated with the incident Other duties as assigned Supervision Exercised: Front Office Supervisor, Bell Captain, Lead Concierge Supervision Received: Front Office Manager Responsibility & Authority: Oversee Guest Services staffing, operations and financial responsibilities Maintain a high level of guest service at all times in all guest services areas Uphold the resort commitment to hospitality Act as Manager on Duty as required Work closely with all departments to ensure guest service levels are being met Minimum Requirements: Bachelor's degree from four-year College or university; or equivalent related work related experience and/or training. Prefer 2+ years' Front Desk supervisory experience and hotel/resort operations experience. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills Physical Requirements: 45% Sitting 65% walking, standing and bending Lifting/Carrying up to 25 lbs. Hearing and Manual dexterity Distance vision 1-3 feet Ability to drive golf cart on occasion as necessary