Assistant to the Manager
Office manager job in Lancaster, PA
At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as an Assistant Dental Office Manager , which at Aspen Dental we call an Operations Lead, you will have the opportunity to give back to communities and positively affect patients' lives.
Job Type:
Full-time
Salary:
$20 - $22 / Hour
PLUS
2 Potential Incentive Opportunities
-Report Card Bonus - Up to $300/ month
-Quarterly bonus
At Aspen Dental, we put You First. We offer:
A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match*
Career development and growth opportunities to support you at every stage of your career
A fun and supportive culture that encourages collaboration and innovation
Free continuous learning through TAG U
How You'll Make a Difference
As an Assistant Dental Office Manager, you will report to the Manager and perform daily front office tasks and duties to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you'll participate in an eight-week training program to succeed in your role.
Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards
Work collaboratively with other members of the dental team to provide exceptional patient care
Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care
Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non-clinical team
Review data day to day to evaluate the impact on the practice
Oversee scheduling and confirming patient appointments
Verify insurance payment, collection, balance nightly deposits and credit card processing
Additional tasks assigned by the Manager
Preferred Qualifications
High school diploma or equivalent; college degree preferred
Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds
Demonstrate analytical thinking; place a premium on leveraging data
Organized and detail oriented
Dental Office Manager
Office manager job in Pottstown, PA
*Must have 3-5 years of Dental Management experience
Pottstown Family & Cosmetic Dentistry is seeking an exceptional Practice Leader/Dental Office Manager to join our team and lead the non-clinical operations of our dental practice.
The Practice Leader (PL)/Office Manager will provide leadership and support growth initiatives to the Select Dental Management supported dental practices. They will bring non-clinical operational, managerial, and administrative procedures, reporting structures and operation controls to their assigned practice. The PL will effectively communicate and foster growth among their team. This is a vital practice leadership role that will focus on positive patient experience, employee and dentist satisfaction, as well as support growth in their practice.
This role is not intended to impact the independent clinical judgment and decision making of the licensed providers rendering services at each practice.
Skills and Qualifications
Bachelor's degree in business administration, or related field experience.
Dental management experience, supervising teams.
A solid grasp of data analysis and performance metrics.
Be able to diagnose problems quickly and have foresight into potential issues.
Superior communication skills with the ability to quickly establish rapport and work closely with team members and peers.
Experience in leadership positions, managing and training new and existing employees with steadfast resolve and personal integrity.
Proven track record managing profitable, successful teams, and driving revenue growth.
Knowledge of dental practice management systems.
Benefits for Full-Time Employees*
PTO, paid holidays, office closure days
Medical
Vision
Dental allowance
Uniform allowance, as needed
401(k) Eligibility
And many more!
*Benefits are subject to change and eligibility.
About the Role:
Practice Growth:
Practice Leaders support the processes of each practice for the growth of active patients, production, and collections in the assigned practices they support.
Foster a growth-oriented, positive, and encouraging environment.
Implement action plans that grow active patient-base, production, and collections of assigned practices.
Practice Efficiency:
Practice Leaders are accountable for the management of non-clinical Controllable Expenses and meeting or exceeding Budgets in the assigned practices they support.
Understand opportunities on financial scorecard of Practice; execute on identified areas of weakness and growth opportunities.
Manage P&L to ensure the assigned practices achieve targets relative to growth and controllable expense management.
Employee Engagement:
Practice Leaders are accountable for building strong, passionate teams, who are aligned with the Mission Vision and Values of Select Dental Management in the assigned practices they support.
Support effective recruiting practices of potential candidates. Drive an exceptional onboarding experience for new team members. Create professional development and performance management plans. Meet or Exceed retention goal in assigned practice.
Coach and mentor team members to independently perform assigned tasks.
Deliver effective feedback and corrective action to Direct Reports in accordance with company-defined processes, as needed.
Monitor the values, culture, and satisfaction of both team and patients at all supported practices. Identify any deficiencies and provide support and guidance to rectify. Ensure team members thrive and organizational outcomes are met.
Build and maintain strong relationships with doctors.
Patient Satisfaction:
Practice Leaders are accountable for delivering a WOW Patient Experience in the assigned practices they support.
Build passionate teams who are motivated to deliver a World Class Patient Experience.
Implement strategies that drive and support patient experience improvement initiatives for assigned practices.
Partner with Clinical Support functions to ensure teams and patients achieve Oral Systemic Health.
Systems & Accountability:
Practice Leaders are accountable for ensuring processes are implemented effectively and consistently in their practice.
Support teams in all areas of operations to ensure systems and processes are successful.
Partner with the support functions, regional leadership, and practice team to achieve favorable results with respect to exceptional team experience, quality patient care, patient satisfaction/loyalty, revenue, collections, and expense management.
Help to communicate and implement key processes or updates to direct reports.
Ensure all RCM, Finance & Accounting Processes are functioning properly.
Our Mission & Values: Drive All Decisions and Actions “To Make Our Teams, Practices, and Patients Happier and Healthier!”
Positive Energy - We are enthusiastic, empathetic, compassionate, optimistic, generous, kind, and passionate.
Partnership - Work collaboratively together to achieve shared goals. We accomplish more together than as individuals. We are better together.
Communication - Set clear expectations and feedback to our patients and team members.
Growth - We strive to continuously improve and are goal oriented. We grow always in all ways.
Our Mission & Values:
To make the teams, patients, and practices we support healthier and happier.
Auto-ApplyAccounting Manager - Gilbertsville Office
Office manager job in Gilbertsville, PA
For 35+ years we've been providing innovative ticketing software solutions to some pretty cool industries including amusement parks, museums, attractions, zoos, and aquariums. We work with globally recognized destinations as well as lesser-known but locally loved attractions on six continents. Now, we are looking to add an experienced Accounting Manager to our team.
The Accounting Manager will manage the general ledger and financial close processes, improve accounting processes, and maintain accounting policies and procedures in a fast-paced company. The Accounting Manager will also be responsible for managing a team of accounting and revenue operations staff who work cross-functionally across the organization.
This position is in-office and must be able to commute to the Gilbertsville, PA office five days a week.
Education and Experience:
• Bachelor's degree in accounting or finance.
• 5-7 years of accounting experience.
• 1+ year of management experience.
• Proven ability to implement and refine internal controls.
Core Competencies:
• Strategic vision to think about larger picture and future department and company goals.
• Strong written and verbal communication skills.
• Must be able to read, analyze, and reconcile financial reports.
• Proficient in Microsoft Office, specifically Excel and Word.
• Adaptability with changing perspectives and/or needs.
• Ability to prioritize multiple tasks to meet deadlines.
• Possess good analytical and problem-solving skills.
• Must be able to thrive in a fast-paced environment.
• Self-confident to make sound independent decisions.
• Assertiveness with ideas and questions.
• Ability to successfully interact with a variety of people.
• Good customer service skills.
• Ability to use discretion as it relates to confidential company and client information.
• Attention to detail.
• Calm under pressure.
• Openness to feedback.
• Excellent oral and written communication skills; must be willing and able to interact with and present to all levels of the organization in a clear and concise manner.
• Proven ability to lead, train, and develop team.
• Must be results-oriented and be able to juggle multiple priorities with limited supervision.
• Must have a hands-on approach and success in working in a team-based environment.
• Ability to work in a fast-paced environment and prioritize responsibilities accordingly.
• Previous experience with ERP/Accounting systems.
• Strong organization and project management skills.
Job Description:
Essential Duties
• Responsible for the preparation of various journal entries and account analysis.
• Ensure month-end accrual information is accurate, complete, and reported in a timely matter.
• Prepare and review monthly account reconciliations and responsible for various accounting activities to maintain accurate records.
• Actively involved in the month-end financial close process.
• Responsible for researching and recording closing adjustments as requested.
• Compile and complete monthly and year end reconciliations.
• Responsible for the review of all aspects of deferred revenue recognition.
• Perform various duties related to accounts receivable and collections.
• Responsible for maintaining fixed asset and prepaid reporting reconciliations.
• Responsible for all aspects of hardware inventory including physical inventory .
• Implement and maintain strong, effective internal controls over accounting processes to ensure accurate and complete financial reporting.
• Responsible for ensuring quoting, maintenance renewals, and annual subscriptions are completely timely by the Revenue Operations team members.
• Responsible for assisting with pricing increases and new part numbers.
• Assist the Controller with annual budgeting and bi-monthly forecasting.
• Accountable for ensuring compliance with the internal authority matrix and budget.
• Identify opportunities and implement plans to improve financial operations and increase efficiency.
• Promote positive employee experience through timely and well communicated resolution of issues.
• Addresses financial questions or concerns timely and accurately.
• Ensure that all general ledger balance sheet accounts are reconciled monthly and advise the Controller of any potential exposures in a timely manner.
• Oversee the activities of Accounting Department to ensure the accurate and timely dissemination of financial management reports.
• Responsible for supervising the accounting procedures of the company.
• Engage in critical and confidential aspects of accounting.
• Perform other related duties as assigned by Manager.
Additional Competencies
• An understanding of the General ledger, and its interaction with accounts payable and receivable.
• Excellent analytical and problem-solving abilities.
• Self-starter with the ability to work independently, communicate progress, develop a plan and execute effectively.
Supervisory Duties
• This person will directly supervise staff and work closely with internal departments.
General Duties:
• Complete all tasks and handle all situations in accordance with Gateway's Core Values.
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, or participating in professional organizations.
• Communicate in a clear, concise, and timely manner, including voicemail and email.
• Always promote and uphold the values, mission, and vision of the company.
• Read, understand, and comply with the Employee Handbook.
• Promote and adhere to all defined policies, processes, and procedures.
• Perform other tasks as required by management.
Physical Demands:
• Ability to hear, see and speak adequately (with or without accommodations) to perform the essential functions of the job
• Ability to perform repetitive movement actions including walking, standing and sitting for long periods of time to adequately perform the essential functions of the job
• Ability to lift up to 30 pounds
• Ability to work in inside environmental conditions
Diversity and EEO statement:
As an organization, we strive to maintain an environment and culture where all voices and perspectives are valued, where all team members are seen and heard, where opportunities are available to all who seek them, and where all employees feel they are able to bring their authentic selves to work each day. Diversity, equity and inclusion are an organizational priority, and we are committed to further building and strengthening these programs each year.
Gateway Ticketing Systems is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, biological sex, gender identity, gender expression, sexual orientation, national or ethnic origin, genetic information, disability, age, veteran status, family or marital status, or any other applicable legally protected characteristics.
No agencies, please.
We are not sponsoring visas at this time.
Auto-ApplyDental Office Manager
Office manager job in Pottstown, PA
Job Description
*Must have 3-5 years of Dental Management experience
Pottstown Family & Cosmetic Dentistry is seeking an exceptional Practice Leader/Dental Office Manager to join our team and lead the non-clinical operations of our dental practice.
The Practice Leader (PL)/Office Manager will provide leadership and support growth initiatives to the Select Dental Management supported dental practices. They will bring non-clinical operational, managerial, and administrative procedures, reporting structures and operation controls to their assigned practice. The PL will effectively communicate and foster growth among their team. This is a vital practice leadership role that will focus on positive patient experience, employee and dentist satisfaction, as well as support growth in their practice.
This role is not intended to impact the independent clinical judgment and decision making of the licensed providers rendering services at each practice.
Skills and Qualifications
Bachelor's degree in business administration, or related field experience.
Dental management experience, supervising teams.
A solid grasp of data analysis and performance metrics.
Be able to diagnose problems quickly and have foresight into potential issues.
Superior communication skills with the ability to quickly establish rapport and work closely with team members and peers.
Experience in leadership positions, managing and training new and existing employees with steadfast resolve and personal integrity.
Proven track record managing profitable, successful teams, and driving revenue growth.
Knowledge of dental practice management systems.
Benefits for Full-Time Employees*
PTO, paid holidays, office closure days
Medical
Vision
Dental allowance
Uniform allowance, as needed
401(k) Eligibility
And many more!
*Benefits are subject to change and eligibility.
About the Role:
Practice Growth:
Practice Leaders support the processes of each practice for the growth of active patients, production, and collections in the assigned practices they support.
Foster a growth-oriented, positive, and encouraging environment.
Implement action plans that grow active patient-base, production, and collections of assigned practices.
Practice Efficiency:
Practice Leaders are accountable for the management of non-clinical Controllable Expenses and meeting or exceeding Budgets in the assigned practices they support.
Understand opportunities on financial scorecard of Practice; execute on identified areas of weakness and growth opportunities.
Manage P&L to ensure the assigned practices achieve targets relative to growth and controllable expense management.
Employee Engagement:
Practice Leaders are accountable for building strong, passionate teams, who are aligned with the Mission Vision and Values of Select Dental Management in the assigned practices they support.
Support effective recruiting practices of potential candidates. Drive an exceptional onboarding experience for new team members. Create professional development and performance management plans. Meet or Exceed retention goal in assigned practice.
Coach and mentor team members to independently perform assigned tasks.
Deliver effective feedback and corrective action to Direct Reports in accordance with company-defined processes, as needed.
Monitor the values, culture, and satisfaction of both team and patients at all supported practices. Identify any deficiencies and provide support and guidance to rectify. Ensure team members thrive and organizational outcomes are met.
Build and maintain strong relationships with doctors.
Patient Satisfaction:
Practice Leaders are accountable for delivering a WOW Patient Experience in the assigned practices they support.
Build passionate teams who are motivated to deliver a World Class Patient Experience.
Implement strategies that drive and support patient experience improvement initiatives for assigned practices.
Partner with Clinical Support functions to ensure teams and patients achieve Oral Systemic Health.
Systems & Accountability:
Practice Leaders are accountable for ensuring processes are implemented effectively and consistently in their practice.
Support teams in all areas of operations to ensure systems and processes are successful.
Partner with the support functions, regional leadership, and practice team to achieve favorable results with respect to exceptional team experience, quality patient care, patient satisfaction/loyalty, revenue, collections, and expense management.
Help to communicate and implement key processes or updates to direct reports.
Ensure all RCM, Finance & Accounting Processes are functioning properly.
Our Mission & Values: Drive All Decisions and Actions “To Make Our Teams, Practices, and Patients Happier and Healthier!”
Positive Energy - We are enthusiastic, empathetic, compassionate, optimistic, generous, kind, and passionate.
Partnership - Work collaboratively together to achieve shared goals. We accomplish more together than as individuals. We are better together.
Communication - Set clear expectations and feedback to our patients and team members.
Growth - We strive to continuously improve and are goal oriented. We grow always in all ways.
Our Mission & Values:
To make the teams, patients, and practices we support healthier and happier.
CUSTOMER EXPERIENCE MANAGER
Office manager job in Allentown, PA
Job DescriptionDescription:
We are seeking a Customer Experience Manager to join our dynamic team and lead our customer service functions to drive world-class Net Promoter Score (NPS) results. This role ensures seamless coordination with operations and supply chain for on-time, in-full (OTIF) deliveries, collaborates with quality teams for quick issue resolution, and implements strategies for continuous improvement in customer satisfaction.
Key Responsibilities:
Collaborate with internal teams working cross-functionally to streamline processes and improve overall customer experience.
Lead, mentor, and continuously develop team performance by providing regular feedback and fostering a collaborative environment that drives individual and collective growth.
Retain less than 15% regrettable turnover and a 60% hiring success rate for top talent.
Oversee order management and provide account support, ensuring the team delivers on a 98% response rate to customers within one business day.
Champion process improvement and problem solving to optimize service strategies.
Ensure compliance with all customer contracts and implement periodic audits to maintain standards.
Drive customer satisfaction and retention, ensuring a Net Promotor Score >50 and a 90 %+ customer retention rate.
Qualifications & Requirements
Education: Bachelor's degree in Business, Supply Chain Management, or a related field.
Experience: Minimum 5 years in customer service, including 2+ years in leadership, preferably within manufacturing or personal care industries.
Technical Proficiency:
Experience with ERP and CRM systems
Proficiency in Microsoft Word, Excel, and Outlook.
Skills & Competencies:
Strong customer focus with proactive management of expectations and resolution to issues promptly.
Process improvement experience leading initiatives for service enhancement.
Resilient in managing high-pressure situations and delivering quality service under tight timelines
Excellent verbal and written communication skills.
Collaborate and work effectively across teams while prioritizing customer obligations in a fast-paced setting.
Core Values & Culture Fit
Our team operates on a foundation of integrity, teamwork, and relentless problem-solving. The ideal candidate should embody the following values:
Customer-Centric Mindset: Act as the customer's eyes, ensuring quality at every step.
Collaboration & Respect: Foster an inclusive and encouraging work environment.
Proactive & Solution-Oriented: Always seeking improvements and problem-solving efficiently.
Accountability & Ownership: Taking full responsibility for commitments and actions.
Passion & Dedication: Bringing energy and enthusiasm to work every day.
Why Join Us?
We are committed to providing a collaborative and growth-driven work environment within the personal care and home care manufacturing industry. If you thrive in a fast-paced, customer-focused role and want to make a meaningful impact, we'd love to hear from you!
Requirements:
Billing Spclst Business Office DuBois CRC
Office manager job in Gap, PA
Penn Highlands Healthcare has been awarded on the Forbes list of Best-in-State Employers 2022. This prestigious award is presented by Forbes and Statistica Inc., the world leading statistics portal and industry ranking provider. AS A BILLING SPECIALIST I, you'll be responsible for billing and collecting patient accounts receivable balances from the insurance companies in a prompt and efficient manner. This position requires an expert in determining the optimal combination off re-billing, collecting, and required payments follow up activities. This position provides pertinent and timely education to medical practice office staff to assure accurate claims submission. This position interprets all contracts and determines the correct and timely payment and ensures the work-flow of the billing department runs smoothly.
* HYBRID*
Other information:
* High School Diploma or Equivalent, Required
* Computer skills in Microsoft with emphasis in Excel
* Associates Degree in Business Administration or Coding Certification or two years related Health-Care Billing experience, Preferred
* Knowledge of third party payer and coding guidelines, ability to understand insurance terms, medical terminology, medical records, coding, and hospital bills
WHAT WE OFFER:
* Competitive Compensation
* Shift Differential
* Professional Development
* Supportive and Experienced Peers
BENEFITS:
* Medical, Dental, and Vision offered after completion of introductory period
* Paid Time Off
* 403(b) retirement plan with company match
* Company Paid Short & Long Term disability coverage
* Company Paid and Voluntary Life Insurance
* Flex Spending Account
* Employee Assistance Program (EAP)
* Health & Wellness Programs
Auto-ApplyMedical Assitant-Clinical/Office
Office manager job in Lancaster, PA
Full-time Description
The Medical Assistant assists the physician in providing excellent patient care within the office environment. Obtains and records accurate patient medical history information. Measures and records vital signs. Obtains and records medication & allergy details on each patient. Attempts to assist the physician in keeping patient wait times to a minimum, by being organized and prepared. Assists in the preparation of patient charts and obtaining relevant test results on patients. Offers friendly, courteous, and confidential assistance to all patients and their families. Must be able to multitask in a busy work environment and have ability to identify & prioritize tasks. Will be required to travel between locations as necessary.
Take patients to exam rooms, gathering all necessary information for providers (i.e. height, weight, vitals, verifying allergies/meds, entering information into EMR when applicable, verifying previous information in EMR)
Assist providers with physical exams/sigmoidoscopies/bandings as needed
Administer Breath Tests
Call patients with normal test results at provider's request
Answer/return calls to patients with questions or concerns when necessary
Receive and distribute all EMR documents and emails
Order and pre-authorize special injectable and oral medication
Hepatitis C patient follow up with lab orders and results when LPN unavailable
Order and monitor sample medications
File and track lab and radiology orders to make sure that patients follow through with their care as directed by the providers
Track procedure and pathology reports and forward to providers
Enter recalls in EMR
Keep exam rooms clean, neat and always stocked
Collect Biohazard Red Bags each month for pick up
Take inventory as needed to accurately order supplies
Schedule procedures, office visits, labs, radiology, and consultations, when necessary,
Log off, shut down and place laptop computers in locked exam room cabinet each evening
Displays ability to access, interpret and document relevant patient history.
Displays proficiency in using office hardware & software. Includes the use of ECW, Misys & Chart Capture systems
Appropriately & accurately sort and place procedure reports in patient charts.
Identifies, provides, and records relevant hospital, patient history documentation.
Accesses patient laboratory results, using online or telephone procedures, as required.
Other duties as assigned
Requirements
Required
High School Graduate
Medical Assistant or Nursing Assistant experience.
Demonstrates clinical expertise in gastroenterology nursing.
Current BLS certification.
Participation in ongoing continuing education.
Ability to deal compassionately, professionally, and courteously with patients, their families.
Full range of body motion, including manual and finger dexterity and eye-hand coordination.
Extensive periods of standing or walking.
Bending, lifting, and carrying.
Normal color perception and corrected visual acuity and hearing to normal range.
Involvement with management, providers, staff, and patients and their families
Preferred
At least one (1) year previous office experience preferred.
Medical Assistant and/or Nursing Assistant Certification (May be required depending on the location)
Front Office Manager
Office manager job in Lancaster, PA
Job Description
OVERVIEW OF ROLE:
The Front Office Manager is responsible for managing and directing the day-to-day operations of the Front Office.
Must be available to work weekends and holidays.
As a member of the Front Office Leadership Team, the Front Desk Manager oversees and leads daily Front Office operations, ensuring smooth shift-to-shift performance and consistent delivery of exceptional guest service. This role serves as the Manager on Duty (MOD) for the Front Office and the resort, acting as a primary point of leadership support for guests and associates. The Front Desk Manager upholds operational standards, resolves concerns quickly, maintains communication across departments, and contributes to a positive and engaged work environment. This position plays a key role in representing resort management and ensuring that the mission and service culture of the property are executed consistently.
Compensation:
$60,000 - $65,000 depending on experience
Responsibilities:
Guest Service & MOD Responsibilities
Maintain a strong, visible presence at the Front Desk, ensuring accessibility to guests and associates.
Serve as Manager on Duty (MOD), handling guest and employee concerns promptly and professionally.
Lead service recovery efforts using approved tools and guidelines, documenting all actions accurately.
Monitor VIPs, special requests, and guest preferences to ensure personalized service and successful stays.
Operational Leadership
Ensure each shift is properly prepared, including reservation accuracy, room status review, and communication with Housekeeping, Engineering, and other departments.
Supervise Front Office associates and ensure all tasks are completed accurately and on time.
Conduct shift briefings/huddles to communicate priorities, updates, and expectations.
Review and complete all daily reports, logs, discrepancy checks, and shift documentation before the end of each shift.
Monitor daily inventory to ensure all room types are available and not oversold; verify credit limits and take appropriate action on accounts; follow up on open folios and ensure they are closed in a timely and accurate manner; and consistently follow up on guest complaints and requests until full resolution.
Audit Front Desk work regularly, including rate overrides, no-shows, adjustments, refunds, discounts, and folio accuracy.
Ensure correct and accurate cash handling at all times.
Oversee proper use of OPERA, Canary, and HotSOS/Hotsauce systems, ensuring all tasks, requests, and communications are completed accurately and in a timely manner. Maintain excellent communication through these systems and verify that all associates are consistently following proper protocols.
Ensure accuracy in all Sonifi charges, gift card transactions, and Best Western Rewards redemptions, including auditing, reconciliation, and immediate reporting of discrepancies.
Support the Front Office team during periods of heavy occupancy, typically Friday and Saturday nights, as well as Sunday mornings, ensuring smooth operations and timely guest service.
Internal Controls & Standards
Ensure all Front Office SOPs are followed consistently and assist in creating/updating SOPs as needed.
Monitor queue times and adjust staffing or task allocation to maintain efficient operations.
Oversee security and confidentiality of guest and payment information, enforcing PCI and data-security protocols.
Respond to emergency situations and ensure associates are trained in safety and emergency procedures.
Team Leadership & Development
Provide real-time coaching, counseling, guidance, and feedback to the Front Office team.
Support recruiting, onboarding, and training of new associates in coordination with the Director of Rooms.
Participate in 30/60/90-day check-ins and ongoing skills development for all team members.
Address performance issues promptly and escalate concerns as needed.
Help foster a positive and supportive work culture based on communication, teamwork, and accountability.
Communication & Collaboration
Maintain open lines of communication with Housekeeping, Engineering, Sales, and Food & Beverage to ensure smooth operations.
Ensure timely follow-up on all interdepartmental needs, requests, and service issues.
Provide the Director of Front Office with detailed shift reports, incidents, operational feedback, and recommended action items.
Administrative & Operational Support
Maintain pars for supplies and ensure ordering is done responsibly to manage costs.
Review online guest reviews in coordination with the leadership team and identify service trends or improvement opportunities.
Assist in minimizing overtime and managing labor costs effectively.
Qualifications:
What You Bring
Minimum two (2) years of full-service hotel experience in Rooms Division; at least one (1) year in a supervisory role strongly preferred.
Strong knowledge of hotel systems; OPERA PMS experience preferred.
Ability to work 1st and 2nd shifts, including weekends and holidays.
Excellent verbal and written communication skills.
Strong problem-solving skills, calm under pressure, and confident in decision-making.
Ability to multitask in a fast-paced environment with high guest interaction.
High level of integrity in handling financial transactions and confidential information.
Intermediate proficiency with Microsoft Office Suite and strong general technology skills.
CHS (Certified Hospitality Supervisor) designation preferred but not required.
Strong sense of ownership and genuine commitment to exceptional guest service.
About Company
The Eden Resort & Suites offers a collection of unique and upscale guest rooms and suites, unsurpassed on-site recreational facilities, and an exceptional staff ready to meet guests' needs. With a 50+ year foundation as a premier destination in Lancaster, the Eden Resort is expanding its service offerings and looking for individuals to join our team.
At the Eden Resort, our core values are at the heart of all that we do and are key to our enduring success. Eden Resort team members are deeply committed to
caring for every individual who crosses their path
, be it a guest or fellow team member. Our dedication to caring for others is expressed by team members'
generosity with their time and efforts
, the pursuit of
excellence in their craft
, with a
spirit of ownership
.
BENEFITS:
401(k)
Dental insurance
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance
Employee assistance program
Office Coordinator - Addiction Center
Office manager job in Mount Penn, PA
Office Coordinator - Addiction Center
Qualifications
Applicant will possess insurance verification and precertification experience, basic understanding of drug and alcohol addiction, client scheduling, collecting co-pays, entering data into electronic documentation system, and a high level of customer service.
Hours
Monday-Thursday: 8.30 am - 5.00 pm
Friday: 8.00 am - 4.30 pm
Responsibilities
Greet clients at the front desk
Answer phone calls and emails
Scheduling new and existing clients
Provide information to relevant parties
Collect and organize paperwork
Verify client insurance
Enter information into the electronic billing system and scan to ensure it is entered at time of service
Enter client charges / payments into billing system
Maintain up to date referral log
Run weekly reports and assist counselors with follow up
Notify if clients are delinquent with payment
Submit weekly reports to central business in a timely manner
Order office supplies as needed
Update client lists in the electronic system
Lock all doors, file cabinets, and turn off lights.
Adhere to company policies and standards
Requirements
Must have two (2) years prior insurance verification experience to be considered.
Bi-lingual fluent in Spanish
High school diploma
Advanced computer skills, excel
Excellent communication skills
Ability to maintain confidentiality
Flexible working schedule required
Auto-ApplyOffice Operations Manager
Office manager job in Manheim, PA
Ready to Join a Team Where Every Day Brings Something New? Do you thrive in a high-energy, fast-paced environment where leading/managing employees and problem-solving are part of the fun? If you're looking for a dynamic role where your skills make a real impact, PCI Auctions wants to hear from you!
We're on the hunt for a reliable, detail-oriented Office Operations Manager to become an essential part of our growing team. In this role, you'll be leading the front office staff of four, playing an integral role in ensuring our customers are taken care of.
The ideal candidate is an impactful manager, thrives in organized chaos, is a strategic leader and loves turning challenges into opportunities. If you're passionate about leading a staff, teaching top notch customer service and being part of a company on the move-this could be your perfect fit!
Candidates must possess prior supervisory/managerial experience in an office environment over people.
Responsibilities & Duties
Utilize EOS strategies to Lead, Manage and Hold Accountable (LMA) direct reports for exceptional customer service
Provide mentorship to staff to facilitate employee growth and development
Create a healthy and motivating work environment and atmosphere
Maintain a positive attitude in front of direct reports and other staff
Recognize employees with verbal “ataboys” as necessary
Complete quarterly conversations with direct reports
Handle all disciplinary and performance discussions with direct reports and implements performance plans as necessary
Continuously delegate appropriate tasks to team members
Develop new training and operational techniques to streamline Front Office & General Office processes and procedures
Responsible for ensuring auction invoices are collected on
Handle chargeback responses and follow through
Handle high level customer issues
Oversee the prompt reporting and closing of damage claims
Responsible for ensuring adequate coverage is provided for all Front Office responsibilities
To succeed in this position, you must possess the following values:
● Hardworking - we work hard but still have fun and you're not afraid to roll up your sleeves to get the job done
● Adaptable - our work environment is never dull, you're comfortable with each day bringing new tasks and challenges
● Understand the Why - you are curious and ask questions so you can learn more and always understand the “why” behind why we do things the way we do
● Thick-Skinned - you embrace challenges and attack them head on
Perks
● Paid time off
● 401(k) with company matching
● Weekly paychecks
● Workforce advocate with resource exploration & personal goal setting
● Holiday pay
● Employee referral program
● Professional & personal development opportunities
● Employee appreciation events
● Advancement opportunities
● Employee recognition programs
● Casual environment
**we do not offer health benefits**
Qualifications & Skills
● Leading/managing employees
● Can compartmentalize stressful situations
● Ability to utilize Microsoft suite and Google Docs, Calander and Meets
● Quick and adaptable learner
● Organized
● Excellent communicator
● Strategic thinker
● ‘Outside the Box' thinker - problem solver
Work Schedule
Monday through Friday 8:00am - 5:00pm
Salary
$45,000 - $50,000 annually
Auto-ApplyRecruiting Manager - Real Estate Office
Office manager job in Allentown, PA
At Coldwell Banker Hearthside, our Managers are more than office leaders - they are builders of culture, champions of growth, and connectors of people and opportunity. We're looking for a
Recruiting Manager
who thrives on meaningful relationships, drives results, and leads by example.
Your Mission:
Lead. Recruit. Retain. Educate. Inspire.
These five pillars guide everything we do - and we're looking for someone who's ready to live them out daily.
Your Core Responsibilities:
Recruiting & Retention: Actively attract new and seasoned agents and retain top talent through goal setting, strategic outreach, and weekly accountability with owners and peers.
Intelligent Targeting: Leverage smart tools like Relitix and other reports to guide smart, data-driven recruiting.
Tracking & Communication: Log all contacts and activity in our Recruiting Tracker to ensure consistent, transparent communication and follow-up.
Resource Sharing: Use and improve our recruiting materials. Share what's working, suggest updates, and bring fresh ideas to the table.
Leadership & Agent Support: Oversee the daily rhythm of the office and act as a hands-on leader and resource for agents and staff.
Core Services Champion: Encourage and support agent adoption of our trusted core and ancillary services.
You're a Great Fit If You:
Have experience in real estate sales, recruiting, or office management
Thrive in a fast-paced, high-accountability environment
Love working with people and helping them achieve big goals
Are detail-oriented, tech-savvy, and full of positive energy
Believe in collaboration, growth, and doing the right thing
Why CBH?
We're a locally owned, top-ranked real estate company with deep roots and bold ambitions. At Hearthside, leadership isn't about a title - it's about impact. You'll join a leadership team that supports each other, shows up for agents, and works hard to win.
Please Note:
This is an in-office position based in one of our local real estate offices in Newtown, Collegeville, Lahaska, Allentown, Bethlehem, or Doylestown. Remote work is not available.
Accounting Office Manager
Office manager job in Royersford, PA
Public Accounting Firm located in the Montgomery County area is looking to staff an Accounting Office Manager who can audit and review a high volume of tax returns while maintaining the day-to-day administrative operations. In this role, you will assist with accounting and administrative tasks in addition to: manage daily accounting activities, schedule office gatherings, oversee staff training, order office supplies, build and maintain strong customer relationships, ensure compliance with policies and procedures, and research industry development. This Accounting Office Manager must have proven knowledge of administrative practices, generally accepted accounting principles and human resources expertise
Major Responsibilities
· Oversee the accounts payable/receivable process
· Manage order entry transactions
· Order office supplies
· Reviewing/Auditing Tax Returns
· Assist with administrative support
· Data Management
· Maintain internal file/record keeping system
· Coordinate internal and external audits
· Spreadsheet Maintenance
· Draft email correspondence
Requirements
The ideal Accounting Office Manager will have a Bachelors degree in Accounting/Finance/Business Administration.
Other requirements for the Accounting Office Manager role include and are not limited to:
· 5+ years of tax review/tax preparation experience
· Experience with QuickBooks, Sage or similar
· Strong organizational and multitasking skills
· Excellent interpersonal, communication, and leadership abilities
· Knowledge of GAAP and general accounting principles
For more information on this Accounting Office Manager role and other full-time accounting and finance opportunities, please contact us at 484.214.2682 and reference JO#03710-0013263748.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .
Office Manager
Office manager job in Lancaster, PA
Job Responsibilities:
Supervise fundamental office operations and compute the duties of employees.
Schedule appointments, office meetings and coordinate with all departments.
Maintain a positive work environment and ensure the smooth functioning of the office.
Oversee the work of technical specialists.
Handling paperwork or filing for a specific department.
Recording frequent problems and researching potential solutions.
Oversee payroll expenses and send invoices.
Ensure that the systems operate cohesively.
Set up office layout, order office equipment, and arrange necessary repairs in the office.
Serve and greet visitors and clients.
Answer phone calls and redirect them.
Create presentations, produce and manage reports.
Manage office trips, including commuting and hotel reservations.
Job Skills:
A High School diploma, a degree in related courses, and other additional qualifications would be a plus point.
Proven experience as an Office Manager.
Acquaintance with email scheduling tools like Boomerang.
Expertise in MS Office, MS Excel, etc.
Experience and knowledge of working with office machines like printers, scanners, etc.
Excellent time management skills, strong planning skills, and ability to prioritize work.
Ability to use available resources to their optimum level.
Computer systems troubleshooting skills will be advantageous.
An ability to suggest improvements in various sectors of the organization.
Problem-solving capacity.
Extra-ordinary verbal communication skills.
An inclination towards setting a standard in the market.
Office Manager
Office manager job in Manheim, PA
With your experience, you know how to support people who are working in an office setting without needing much direction. You're organized, detail-oriented, and take pride in helping others stay focused and productive. You're comfortable juggling schedules, coordinating projects, and making sure nothing slips through the cracks.
You want more than just a 9-to-5-you want to contribute to something meaningful. You enjoy being part of a team that's working toward a bigger mission, and you're energized by the idea of helping a growing business thrive.
Liberty Employment Solutions exists to help small and medium-sized organizations solve their people pain. We believe in creating People Strategy solutions where HR isn't just about policies, but also about the humans choosing to be on mission with an organization. We help organizations effectively attract, identify, and retain the right humans for their roles and team. If this sounds like a mission you'd like to be a part of, let's connect!
Responsibilities:
Support internal team members and clients with scheduling, coordination, and admin tasks
Prepare documents, reports, and materials needed for meetings and client work
Communicate with clients and job applicants via email, phone, and potentially in-person meetings
Complete client-specific administrative tasks such as reporting and document preparation
Keep things running smoothly by handling day-to-day office coordination
Participate in other client-related projects, as requested by the Client's Liberty point of contact
Qualifications:
Minimum high school graduate (some college preferred)
Office experience in small, growing business
Effective communication skills
Experience working in role with administrative responsibilities
Project Coordinator experience, a plus
Familiar with Microsoft Office suite
What you bring to the table:
Authenticity: You show up as you are-honest, reliable, and consistent in how you work and communicate. You don't try to be something you're not.
Relational Service: You understand the importance of learning about others - who they are and what's important to them. When you know someone, you know how to serve them.
Teamwork: While you can work independently, you know better decisions are made and problems are solved more effectively as a team. You want to help others succeed.
Humility: You bring confidence without ego. You're willing to admit when you're wrong so you can learn from your mistakes.
Stewardship: You handle details with care, take ownership of your work, and make sure each task is done with excellence.
What we bring to the table:
A team laser-focused on our Mission: To change the world of work, one small business at a time
An opportunity to use your gifts and skillsets to move our mission forward
Work/Life Balance
Paid Holidays - even for part-time employees!
Birthday Days Off
Personal and Professional Development Opportunities
Is Mission-Driven Support Your Sweet Spot?
Apply now or call ************
Relatable Skills/Experience: Hiring Assistant, Recruiting Assistant, Project Assistant, Small Business, Office Coordinator, Communications, Administration, Executive Assistant
Office Manager
Office manager job in Fleetwood, PA
Job Description
Are you looking to encourage growth and promote positive, healthy lives? CONCERN is a non-profit human services organization dedicated to providing child welfare, juvenile justice, and behavioral health services to children and their families. Since 1978, CONCERN has brought hope, offered opportunity, and inspired change in the communities that we serve.
We are searching for an Office Manager to oversee clerical and administrative support staff, ensuring that day-to-day operations and general administrative functions run smoothly and efficiently across each assigned office location.
As the Office Manager, you will support staff in the Easton, Bethlehem, Wyomissing, and Fleetwood offices.
What Do I Need?
Education and Experience
High School diploma or equivalent
AND
3 years of administrative office experience (required)
1 year of office supervisory experience (preferred)
Other Requirements
Maintains required state and federal criminal and child abuse clearances, credentials and/or licenses.
AND
A valid driver's license and reliable transportation are required.
What Will I Do?
Supervise assigned staff, evaluate employee performance, and make recommendations for employment actions to the Regional Administrative Manager or Human Resources as necessary.
Monitor daily operations, facilitate staff meetings, conduct staff training/coaching opportunities, and manage administrative tasks promoting a growth mindset work atmosphere.
Deliver and document supervision, training, and support by providing constructive and timely feedback following agency policies and procedures.
Organize and oversee the schedules and workflow of assigned staff.
Assist with hiring and training new administrative support staff.
Oversee clerical and support services, ensuring tasks are completed in a timely and effective manner.
Assist clerical and support staff with assigned duties, particularly when more advanced, skilled, or sensitive work is required.
Manage office supply orders.
Conduct regular preventative building and office safety checks.
Oversee petty cash funds, including reconciliation and bank deposits.
Provide or coordinate coverage for office support staff during expected or unexpected staffing shortages.
Hours of Work
Typical work hours are Monday through Friday during business hours.
Ability to work outside a typical work schedule, including evenings, may be required as job duties demand.
Location of work varies between assigned office locations.
What Will I Get?
Salary
$34,200 - $41,800
*DOE*
Benefits
Medical - Eligible the first of the month following 60 days
Dental - Eligible the first of the month following 60 days
Vision (Agency Paid) - Eligible the first of the month following 60 days
Flexible Spending Account
401k + 2% match (additional annual discretionary match if you work 1,000 hours or more!)
Virtual Care Clinic & Prescription Services for ALL employees and dependents (up to 7 people!) - Employer Paid - includes Primary, Pharmacy, and Urgent Care needs
Generous PTO (Increases with Service Milestones)
Tuition Reimbursement
Mileage Reimbursement
11 Paid Holidays (Including your Birthday)
Employee Assistance Program (Resources for you and your family)
Short-Term Disability (Agency Paid)
Long-Term Disability (Agency Paid)
Life & AD&D Insurance (Agency Paid)
What Happens Next?
After you apply, a member of the hiring team will review your qualifications and experience. If it is determined that you are a good match, we will be in touch to schedule an interview.
*EOE*
Business Office Director
Office manager job in Bechtelsville, PA
Job DescriptionDescription:
We are seeking a Business Office Director to oversee administrative and financial operations that keep our community running smoothly. This role manages payroll, accounts payable, and HRIS records while serving as a welcoming and professional presence for residents, families, and visitors. The ideal candidate will be detail-oriented, organized, and committed to providing excellent service to both staff and residents.
Key Responsibilities:
Supervise administrative staff and ensure a professional front office presence.
Oversee payroll processing and staff timecards.
Manage accounts payable, vendor files, billing inquiries, and resident deposits.
Process new hire paperwork, maintain HRIS records, and support HR-related tasks.
Assist with new resident move-in/discharge documentation.
Maintain confidentiality of payroll, employee, and resident information.
Prepare and distribute correspondence, mail, invoices, and orders.
Support leadership with reports, tours, and administrative projects.
Respond calmly and appropriately to emergencies.
Requirements:
Education & Experience:
High School Diploma or GED required.
2+ years of clerical, office management, or administrative experience.
Proficiency in Microsoft Office required; HRIS/payroll system experience preferred.
Skills & Qualifications:
Knowledge of general bookkeeping, wage and employment laws, payroll functions, and basic HR practices.
Adaptable, teachable and flexible.
Professional, courteous presence when interacting with residents, staff, and visitors.
Strong leadership and team development abilities.
Exceptional proactive time management and organizational skills with attention to detail.
Technologically proficient, especially in Microsoft Office.
Effective verbal and written English communication skills.
Sound judgement and a strong ethical foundation in decision-making.
Flexibility to work various hours, including weekends and holidays.
Physical Requirements:
Ability to lift and carry up to 20 lbs. occasionally.
Frequent sitting; occasional standing, bending, reaching, and walking.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
As an equal opportunity employer, we are committed to creating a diverse and inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. If you require reasonable accommodation to complete a job application, pre-employment testing, job interview, or to otherwise participate in the hiring process, please contact **************************.
Care Experience Manager
Office manager job in Exton, PA
Salary:$45,000.00 per year Details At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.
As a Care Experience Manager (CEM), you'll play a vital role in supporting both our clients and caregivers - making a meaningful impact every single day.
Why You'll Love This Role
* On-call - phone-based support only, and you'll be paid for your time
* No hands-on clinical work required - focus on coordination and communication
* Be part of a purpose-driven team that's passionate about making a difference
* Opportunities for advancement and career growth
* Build lasting relationships with families and caregivers
* Make an impact in your community
What You'll Do
* Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction
* Manage caregiver schedules to ensure the right match of skills and availability
* Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding
* Maintain accurate and up-to-date records, schedules, and reports
* Participate in the on-call rotation - phone support only, and paid
* Help build a strong, engaged caregiver team by fostering a positive, supportive work environment
* Handle problem-solving with professionalism and empathy - turning challenges into opportunities
* Manage performance and support the retention of caregivers through engagement and timely feedback
What We're Looking For
* Bachelor's degree or equivalent work experience
* 2+ years of experience in sales, customer service, or a fast-paced office environment
* Strong organizational and time management skills
* Excellent communication, relationship-building, and problem-solving skills
* Comfortable using MS Office and learning new systems quickly
* Experience in recruiting or healthcare (preferred but not required)
Bonus Points If You
* Thrive in fast-paced environments
* Are proactive, adaptable, and solution-oriented
* Genuinely enjoy helping others
* Want to grow into leadership or regional roles
Travel Requirements
Minimal local travel may be required for meetings, patient visits, or training sessions.
If you're ready to join a team where your work truly matters - and where you're supported to grow both professionally and personally - we want to hear from you!
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
Bookkeeper/Office Manager
Office manager job in Skippack, PA
Cosurac Group of Companies is looking for a BOOKKEEPER/OFFICE MANAGER to join our growing team! This role is a great opportunity for a detail-orientated individual with a minimum of 5+ years' experience in accounting with a minimum of 2 years' experience in a construction office/setting preferred. We are celebrating 55 years in the Construction Industry and are focused on customer satisfaction, quality craftsmanship and employee engagement and retention.
We pride ourselves on being a “We” Company that takes the safety of our employees very seriously.
We service the Commercial and Industrial markets across the entire United States performing heavy civil work to soundwalls to fencing and beyond!
Bookkeeper Responsibilities:
Completing data entry daily
Collect transactional information and processes
Maintain and monitor financial records
Be comfortable with day-to-day employee relations by addressing demands, grievances and other issues related to payroll
AP/AR performance and reports
Quarterly tax reporting and submissions
Nurture a positive working environment
Maintain pay plan and benefits program
Prepare monthly Workman's Compensation Reports, Certified Payroll Reports, and Union Reports
Perform AIA billings and processing
Perform general entries as necessary
Maintain company asset reports and recordings
Other functions to be discussed as they arise
Bookkeeper Requirements and Skills:
5+ years' Accounting experience and 2 years' minimum experience in a construction office/setting
In-depth knowledge of Quickbooks Accounting Software(Desktop Only)
Excellent written and verbal communication skills, strong organizational skills, detail-oriented and conscientious
Excellent working knowledge of GAAP (Generally Accepted Accounting Principles)
Strong numeracy and analytical skills
Ability to act with integrity, professionalism and confidentiality
Proficient in MS Word, Excel and Outlook, with fast, accurate computer skills
Excellent time management skills and ability to multi-task and prioritize work
Construction Office Manager Duties & Responsibilities:
Serve as the point person for duties including: maintenance, mailing, supplies, equipment, bills, errands, office supplies
Answer phones/schedule appointments; copy, scan, and file documents; greet and direct visitors; maintain professional appearance
Weekly maintenance of office condition and cleanliness
Organize office operations and procedures as necessary
Assist in the onboarding process for new hires
Organize and manage Accounts Payable/Accounts Receivables
Manage in-house Payroll processing on a weekly basis
Prepare and Update Safety Programs as needed
Establish and maintain job contract files
Type Residential proposals and send to client
Mange follow ups with residential clients
Work with subcontractors to ensure paperwork is in order including contracts, CCB status checks, insurance certificates, and lien releases
Track and process invoices for subcontractors and material providers; review invoices and change order requests against contract documents; code invoices to expense categories
Prepare monthly Workman's Compensation Reports, Certified Payroll Reports, and Union Reports
Communicate with senior management about marketing initiatives and project metrics, as well as brainstorm fresh strategies
Benefits Offered:
Competitive Wages DOE
Company Vehicles
(6) Paid Holidays
Paid Vacation Days
Medical, Dental & Vision Insurance
Employee Appreciation/Outings such as Phillies games, golfing, bowling, BBQ's, Gift Cards
Call ************ or visit 3890 Skippack Pike, Skippack, PA 19474
Resumes can be emailed to *************************
Easy ApplyBusiness Manager, CTD
Office manager job in Allentown, PA
The Business Manager develops and manages the business relationship with commercial clients, through understanding the client's organization and business needs, in order to improve client service and satisfaction in the overall best interest of Patheon. The Business Manager is technically proficient with respect to client and business requirements and identifies solutions aligned with these requirements. The Business Manager builds a strong foundational business relationship with (key) business accounts to generate business growth through identifying and developing business opportunities, partnering with Sales, and the successful completion of Technology Transfers. The Business Manager will support the Sr. Manager Global Business Management and Technology Transfer Project Managers (TTPMs) with managing and coordinating client-related activities and tasks.
Essential Functions:
Client Experience and Relationship Management:
Acts as the internal client advocate and leader of the business at the site, balancing and driving both the client's and Patheon's requirements and priorities.
Develops and manages the business relationship with existing accounts, through understanding the client's organization and business needs in addition to understanding the Patheon network perspective related to the client's business to ensure overall approach is client versus site centric.
Coordinate and manage client sample shipments. Coordinate with warehouse staff and QA for all samples handling and shipping.
Ensures that expected service levels are being provided and that required planning and technical information is being exchanged appropriately between organizations, through the coordination of information flow, with regard to client's requirements.
Leads' engagement of the Voice of Customer (VOC) program measurements develops action plans and handles customer issues process with support from Global Business Management.
Ensures resolution of significant issues with the client through coordination and collaboration of internal functional resources to identify, propose and carry out an efficient plan to settle the issue, while protecting Patheon interests and image.
Facilitates regular and ad hoc teleconferences and Business Review meetings and practices standard project reporting procedures to client and management (i.e. minutes, agendas, etc.).
Ensures client and Site are operating in compliance with MSA (Manufacturing Supply Agreement).
In addition to the responsibilities outlined above, the role may involve performing other duties as assigned to support business objectives and team success.
Quotations and Supply Agreements:
Understands the quotation process, performs commercial assessments, and supports the preparation of quotes for technical changes and customer requests for additional services.
Ensures Client and Organization are operating in compliance with contracts. (MSA,QTA,PA)
Prepares and submits commercial services proposals to customers.
Technical Excellence:
Works closely with project managers to assume control of tech transfer projects upon validation.
Assesses ongoing business and provides technical solutions to the client to address process robustness or business challenges.
Contributes to the identification and implementation of new initiatives with tools within Lean and Six Sigma, Operational Excellence methods.
Participates in projects including representing Business Management as a member of process improvement and capital project teams.
Assumes ownership of site projects relating to the customer (e.g., purchasing or pricing initiatives, task forces) and follows through to completion.
Financial and Forecast Management:
Ensures client's forecasts are represented accurately in S&OP process and are posted into 3-year planning model.
Seeks to understand changes, risks, and opportunities to demand forecasts by exploring marketplace and gathering business intelligence to create Demand and Business Plans.
Verifies congruency vs contractual commitments in forecasts.
Requests and implements pricing updates including annual pricing reviews, technical changes, etc. in compliance with MSA terms.
Works with Finance to raise collection of overdue invoices, resolves root issues, and in general understands client's financial processes.
Understands and implements the key milestones identified in the client contracts including pricing, payment terms, term of contract, yield reconciliation, etc.
Maintains and tracks monthly revenue forecasting from project activities and supplementary services.
Ensures all projects achieve appropriate profit margins, through the request, analysis and recommendation of existing and new project pricing and proposal strategies for commercial projects for the site.
Works closely with assigned accounts with the goal to improve forecast accuracy of client portfolio.
REQUIRED QUALIFICATIONS
Education:
University Degree in Engineering, Science, Finance and/or Business required.
Experience:
Minimum 3-5 years of previous related experience in project management, account management, sales or marketing with internal or external client-facing responsibilities.
Pharmaceutical or Contract Manufacturing industry experienced preferred
Equivalency:
Equivalent combinations of education, training, and relevant work experience may be considered.
Knowledge, Skills, and Abilities:
Well organized, enthusiastic and detail oriented. Ability to prioritize multiple tasks. Strong interpersonal and communication skills. Ablility to work in a fast-paced environment. Ability to work both in a team environment as well as independently as required. Ability to influence others to reach agreements and adopt a course of action. Ability to adapt to a changing environment quickly and easily. Ability to develop solutions that are mutually beneficial to the client and to Demonstrated computer proficiency with Microsoft Office programs. Experience in a pharmaceutical environment is an asset. Familiarity with Good Manufacturing Practices is an asset. Demonstrated commitment to our 4i values of Integrity, Intensity, Involvement, and Innovation. Proficiency with English language
Standards and Expectations:
Follow all Environmental Health & Safety Policies and Procedures. Work harmoniously with fellow team members, modelling positive team principles and partnering to meet project and departmental objectives. Carry out all duties within strict compliance to Patheon quality systems SOP's and Good Manufacturing Practice (GMP). Maintain workspace in a clean and orderly fashion. Actively engage in and adhere to departmental systems in order to maintain a smooth and efficient workflow (visual management, scheduling systems, etc.). Be client and patient conscious at all times. Understand Key Performance Indicators and strive to improve the performance of the team by identifying areas for system improvements and engage in problem solving. Models positive thinking and is open to change, motivating the team to adapt to shifts in priorities and new ways of working. Proactively identify areas for improvement in the execution of procedures. Communicate risks to timelines of deliverables in a proactive manner. Consistently strives to improve skills and knowledge in related field.
Physical Requirements:
Light physical effort and fatigue. Walks, sits or stands for limited periods. May require occasional equipment operation including keyboard equipment. Lifts light items for limited duration. Typically located in a comfortable indoor area. There may be exposure to mild physical discomfort from factors such as dust, fumes or odours, temperature extremes, loud noise, strong drafts, or bright lights. Use of Personal Protective equipment may be required and may include any of the following: safety glasses, safety shoes, lab coat, gloves, hair net, beard cover, safety apron.
Disclaimer:
This job description is intended to present the general content and requirements for the performance of this job. The description is not to be construed as a comprehensive statement of work, responsibilities, or requirements. Managers and supervisors may assign other duties as needed.
Nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully align with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.
Auto-ApplyBusiness Manager, St. Peter the Apostle Parish
Office manager job in Reading, PA
Job Title: Business Manager
FLSA: Non-Exempt
Job Status: Full Time
Reporting Functions: Reports to Pastor.
Job Function: Provides business and financial support to the parish office operations while overseeing the coordination, oversight and activities of the business office.
Duties and Responsibilities:
Manage parish business office activities.
Process bi-weekly payroll for church and school.
Insure proper and timely payment of invoices and the posting of deposits and withdrawals from parish accounts.
Administer personnel policies for all payroll employees and maintain personnel files on rectory and maintenance staff.
Complete paperwork and submit to HR all necessary data for church and school employees on payroll.
Submit necessary financial reports associated with the PA school government lunch program.
Prepare annual budget for church, school and cemetery in consultation with the pastor and annual budget for school in consultation with the principal and pastor.
Prepare quarterly and annual financial reports for church, school and cemetery for presentation to Parish Finance Council and church membership.
Be present at key functions and special events (for example, the Annual Parish Festival) beyond normal office hours that involve substantial sums of money and ensure the proper flow of cash and deposit of monies received.
Insure proper handling of outside contracts and, for maintenance issues, consultation with the Maintenance Technician.
Process grants and enhancements of existing investments and parish endowments.
Keeps stationery properly stocked and orders stationery and office material accordingly.
Insure the proper functioning of office equipment and computer systems.
Insure the proper management of petty cash system.
Additional Conditions of Employment
Due to the nature and mission of the Catholic Church, all employees are bound to exhibit respect for the teachings and discipline of the Church regarding matters of faith and morals, including maintaining a lifestyle that is in conformity with the teachings of the Catholic Church.
Educational Requirements:
Minimum of a bachelor's degree or related business experience. Supervisory experience desired.
Other Requirements:
Background in accounting.
Proficiency in reading, writing and conversing in English with an understanding that the primary language of many parishioners is Spanish.
Must possess excellent organizational and communication skills.
Must exhibit a high degree of integrity, loyalty, dependability, and have a strong work ethic. Position continually requires demonstrated poise, tact and diplomacy.
Must possess a high level of interpersonal skills to handle sensitive confidential situations.
Must be able to work independently and proficiently.
Perform other duties as assigned.
Physical Demands: The employee is regularly required to stand, walk, sit, talk, and hear both in person and by telephone; frequent use of equipment that includes repetitive motions and computer eye fatigue. Occasionally required to reach and lift with hands and arms; stoop, kneel, crouch, or crawl, lift and/or move up to 10 pounds. Vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for preparing and analyzing written or computer data, determining the accuracy and thoroughness of work, and observing general surroundings and activities.
Working Conditions: Normal office environment. Hours: Full Time, Monday through Friday, 9:00AM to 5:00PM. Position requires attendance at Parish Finance Council meetings.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements.
Interested applicants should submit a cover letter and resume via iSolvedHire or:
Monsignor Orsulak & Darlene Hertzog
Email: **************************.
EOE M/F/D/V
Easy Apply