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Office manager/receptionist skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical office manager/receptionist skills. We ranked the top skills for office managers/receptionist based on the percentage of resumes they appeared on. For example, 20.7% of office manager/receptionist resumes contained patients as a skill. Continue reading to find out what skills an office manager/receptionist needs to be successful in the workplace.

15 office manager/receptionist skills for your resume and career

1. Patients

Here's how office managers/receptionist use patients:

Created daily reports that reduced inaccuracies and provided management with an important decision-making tool to utilize with our patients.
Traveled to other physician offices to market/procure patients for Advantage Physical Therapy services.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how office managers/receptionist use customer service:

Generated and implemented company policies such as box office and customer service policies and managed inventory and purchases of multiple departments.
Provide exceptional customer service by giving orientation tour of facilities, giving detailed information and descriptions of salon/spa treatments.

3. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how office managers/receptionist use payroll:

Generated bi-weekly payroll, along with reconciling monthly summaries, calculating payroll tax liabilities and preparing quarterly tax reports.
Gained management experience by conducting payroll, handling opening/closing responsibilities, interviewing, training, and scheduling.

4. Appointment Scheduling

Here's how office managers/receptionist use appointment scheduling:

Front desk duties including phone support, appointment scheduling, record keeping, and database entry
Handle appointment scheduling, insurance claims, assist patients with any questions or concerns.

5. Front Desk

Here's how office managers/receptionist use front desk:

Systematized and organized office-Handled subscriptions and billing for seven weekly publications-Successfully met weekly deadlines-Data entry-Front desk
Maintained and organized the front desk and reception area providing updated educational material.

6. Office Equipment

Here's how office managers/receptionist use office equipment:

Processed new contracts for office equipment, ordered business supplies, processed domestic and international travel arrangements.
Managed office supplies and maintained office equipment in proper operating condition.

7. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how office managers/receptionist use bank deposits:

Prepared bank deposits and reconciled ledger.
Performed bank deposits upon daily bookkeeping.

8. Multi-Line Phone System

Here's how office managers/receptionist use multi-line phone system:

Operated multi-line phone system to schedule appointments and route messages to increase communication flow to departmental personnel.
General office duties, answer multi-line phones, data entry, utilized various computer programs, and made copies of blueprints.

9. Office Operations

Here's how office managers/receptionist use office operations:

Maintain office services by organizing office operations and procedures; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
Started as receptionist, then given responsibility for all customer-facing office operations and administration.

10. Insurance Claims

Here's how office managers/receptionist use insurance claims:

Scheduled appointments and maintained the financial status of the practice through insurance claims & patient accounts receivable.
Arranged and mailed supporting documents for new insurance claims and for claims that had previously been denied.

11. Patient Appointments

Here's how office managers/receptionist use patient appointments:

Maintain accurate and complete patient HIPAA notification and provide notification to patient as requested and all initial new patient appointments
Scheduled and confirmed appointments ensured that patient appointments, cancellations and last minute adjustments were handled properly.

12. Patient Charts

Here's how office managers/receptionist use patient charts:

Organized patient charts, scheduled appointments for the patients, and was an interpreter for people who had difficulties with English.
Maintain patient charts, daily deposits and some light chair-side dental assisting although assisting was not within my comfort zone.

13. QuickBooks

Here's how office managers/receptionist use quickbooks:

Established and maintained QuickBooks accounting systems.
Demonstrated self-motivation through QuickBooks training.

14. Insurance Verification

Here's how office managers/receptionist use insurance verification:

Facilitated and coded medical referrals, prior authorizations, diagnostic tests as well as insurance verification.
Obtained insurance verification and authorization/referrals for surgery as well as for daily appointments.

15. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how office managers/receptionist use telephone calls:

Provided corporate office reception including answering main office telephone line, directing general telephone calls and greeting visitors.
Answered telephone calls and front-desk reception within a high-volume environment.

What skills help Office Managers/Receptionist find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of office manager/receptionist skills to add to your resume

The most important skills for an office manager/receptionist resume and required skills for an office manager/receptionist to have include:

Patients
Customer Service
Payroll
Appointment Scheduling
Front Desk
Office Equipment
Bank Deposits
Multi-Line Phone System
Office Operations
Insurance Claims
Patient Appointments
Patient Charts
QuickBooks
Insurance Verification
Telephone Calls
Travel Arrangements
Computer System

Office Procedures
Office Management
HR
Patient Care
Administrative Tasks
PowerPoint
Insurance Benefits
Accounts Receivables
EMR
Word Processing
Medical Billing
Multi-Line Telephone
Expense Reports
Hippa
Direct Calls
Customer Complaints
Inventory Control

Patient Accounts
HIPAA
Medicaid
Insurance Billing
Vital Signs
Insurance Payments
Insurance Coverage
A/P
Office Services
Patient Payments
CPT
Conference Calls
Facebook
Customer Inquiries
Customer Relations
Client Appointments

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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