Executive Administrator & Operations Manager
Office manager job in Seattle, WA
Fuel Talent is partnering with Greater Seattle Partners in their search for a detail-oriented Executive Administrator & Operations Manager to join their impactful team.
The Executive Administrator & Operations Manager will provide high-level administrative support to the CEO and ensure smooth day-to-day operations for their small, dynamic nonprofit organization.
The candidate should be based in the Greater Seattle area, as this role can be primarily remote if the candidate prefers, hybrid, or in-person at their beautiful waterfront offices: they are flexible!
About GSP: If you're looking for a common place, this isn't it. If you are driven by new ideas like they are, come join them! This invitation is the core of their award-winning Uncommon Thinkers Welcome regional branding campaign, and the vision that inspires Greater Seattle Partners (GSP) every day.
GSP is a public-private partnership that leads regional economic development through global business attraction, site selection, investment, and trade opportunities in the Greater Seattle region. GSP collaborates with community and economic development partners to ensure that every person in the Puget Sound region has the opportunity to prosper. They strive to attract and retain quality family/living wage jobs across all communities of the region. Throughout the world, they tell the story of our talent, pioneering spirit, unique communities, and quality of life.
Their work is centered on three pillars:
Jobs and Investment: Engage the World to attract global investment and advance trade.
Marketing: Tell their story to drive inclusive economic growth.
Community: Elevate Regional Economic Collaboration to ensure regionwide economic development and more equitably shared prosperity.
The Role: This role combines traditional executive assistant responsibilities with office management, HR coordination, organizational development support, fundraising assistance, light finance support, and event/programming support. The ideal candidate is highly detail-oriented, proactive, and skilled at managing complex stakeholder relationships.
Core Responsibilities: This role reports directly to the CEO and is responsible for the following:
Executive Support: Manage CEO & CEDO's calendars, meeting logistics, and board preparation. Assist CEO in organizational development processes including scheduling 1:1 meetings, performance reviews, work planning sessions, year-end bonus discussions, and career development conversations.
Office Management: Oversee office operations including liaising with building management, supplies, vendor coordination, and technology needs.
HR Coordination: Support onboarding, benefits administration, and organizational development initiatives.
Event & Programming Support: Provide logistical and administrative support for annual retreats, monthly tours, and expanded programming initiatives.
Fundraising Support: Attend donor meetings with CEO and fundraising consultant, track and schedule follow-up actions, and maintain donor engagement records.
Finance Support: Assist with expense tracking, AP/AR processes.
Cross-Team Collaboration: Work closely with the entire team to ensure smooth execution of organizational priorities.
The ideal candidate will be:
An excellent communicator with strong organizational skills.
Adaptable and proactive in a fast-paced environment.
Collaborative team player with a service mindset.
Highly detail-oriented and adept at managing multiple priorities.
Proficient in MSOffice, QuickBooks Online knowledge a plus.
Benefits: Greater Seattle Partners (GSP) provides a comprehensive and competitive benefits package, including but not restricted to:
Employee Medical/dental/vision coverage.
Paid Time Off.
Life Insurance.
Long-term disability as provided by State of WA.
Regional Transit Pass.
Employer-matched 401(k) Contribution.
Paid Family/Medical Leave as provided by state of WA.
EAP membership.
Business travel emergency insurance through MedJet.
Generous paid holiday schedule.
Greater Seattle Partners is an Equal Opportunity Employer.
Compensation: Annual salary range: $75,000-$95,000 DOE with year-end bonus eligibility.
They are committed to attracting and retaining a diverse staff, GSP will honor your experiences, perspectives, and unique identity. Their organization strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
Office Manager
Office manager job in Portland, OR
The PROCEDEO Group, a national Design/Construction Program Management Company, is seeking a new Office Manager to support day-to-day office operations and provide administrative coordination for our team. This on-site position is based in our Portland, OR office and plays a key role in maintaining an efficient, organized, and professional work environment. The Office Manager will handle administrative tasks, support project documentation, coordinate office logistics, and collaborate closely with contractors, architects, third-party vendors, and internal stakeholders to ensure smooth operations and effective communication.
Key Responsibilities:
Oversee daily office operations to ensure a productive and well-organized work environment.
Manage office supplies, equipment, and vendor relationships, ensuring resources are maintained and replenished as needed.
Serve as the primary point of contact for office communications, visitors, and general inquiries.
Coordinate meetings, events, travel arrangements, and schedules for leadership and team members.
Support HR-related functions such as onboarding, maintaining employee files, and assisting with internal communications.
Prepare and format reports, correspondence, and presentations as needed for leadership and project teams.
Maintain both digital and physical filing systems, ensuring accurate and organized recordkeeping.
Assist with planning and coordinating team events, office gatherings, and employee engagement activities.
Ensure compliance with office policies, procedures, and confidentiality standards.
Support facilities management, including maintenance coordination and workplace safety procedures.
Provide administrative assistance for special projects and other duties as assigned.
Qualifications:
Strong organizational and time management skills with the ability to prioritize effectively.
Excellent communication and interpersonal skills with a professional and approachable demeanor.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint
High level of discretion when handling confidential information.
Previous experience in office management, administration, or executive support preferred.
Ability to work independently while maintaining a team-oriented and service-minded approach.
Employment Benefits:
Employee Benefits include a negotiable salary, 401K (with company match), full medical/dental/vision insurance, paid time off, life and disability insurance, paid maternity and paternity leave, tuition reimbursement, HSA and FSA medical plans as available to fulltime company employees.
About the PROCEDEO Group:
PROCEDEO is a national leader in alternative project delivery methods for architecture and construction, as well as cutting-edge construction technology within the education and municipal sectors. We oversee full portfolios of capital projects for K-12 districts, municipalities and universities from conception through all phases of procurement to completion. Our team prides itself on providing exceptional service while remaining attentive to client needs. We specialize in delivering projects efficiently and effectively, maintaining a client-focused approach.
PROCEDEO is an equal employment opportunity company. For more information on our culture, history and portfolio of work and services, please visit **********************
TikTok Shop - Product Manager - Customer Engagement Product Manager
Office manager job in Seattle, WA
About the team The User Growth team plays a core role in the acquisition, activation, engagement, and retention of billions of users/customers world wide. We are building platforms, leveraging data & ML models, and providing end-to-end solutions to power the global growth of TikTok Shop.
About the role:
We are looking for a senior Product Manager to lead our customer re-engagement strategy for TikTok Shop's U.S. operations. This role is ideal for someone passionate about content-driven commerce, who can blend user psychology, lifecycle insight, and experimentation to bring current users back into the funnel and increase purchase frequency. You'll own re-engagement surfaces, influence content strategy, and partner cross-functionally to drive retention through scalable product and system changes.
Responsibilities:
* Own the end-to-end product strategy for re-engaging users through content-driven surfaces (e.g., For You feed, Shop tab, notifications, retargeting).
* Partner with Data Science, Product Marketing, and Algorithm teams to identify high-potential user cohorts and trigger points for reactivation.
* Design, launch, and optimize A/B tests that deepen user engagement and maximize downstream conversion (GMV).
* Collaborate with the Content and Creator teams to optimize discoverability and surface relevant touchpoints that drive return usage.
* Translate lifecycle insights into roadmap features that reduce churn and increase DAU-to-purchase conversion.Minimum Qualifications
* 3 years and above experience in Product Management, ideally in content commerce, retention, or lifecycle engagement roles.
* Deep understanding of re-engagement loops and user behavior in social or commerce platforms.
* Data-fluent; able to translate insights into scalable features and run experiments with clear hypotheses.
* Experience partnering with Algorithm, DS, and Product Ops teams in fast-paced environments.
* Familiarity with content systems, creator ecosystems, or recommendation models is a strong plus.
Preferred Qualifications
* Masters Degree in Business, Economics, Computer Science or a related field.
* 5 years of relevant experience in E-commerce or operations in a technology company.
* Experience with customer engagement product is a plus.
* Familiarity with SQL is a plus.
Administrative Front Office Manager
Office manager job in Portland, OR
RAYUS now offers DailyPay! Work today, get paid today!
is $25.01-$36.16 based on direct and relevant experience.
RAYUS Radiology is looking for a Administrative Manager to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Administrative Manager, you will be responsible for the oversight of the day-to-day operations in one or more administrative areas, which may include front office registration, scheduling, medical records, and/or insurance. Responsible for the supervision of associates at one or more centers within a market.
ESSENTIAL DUTIES AND RESPONSIBILITES:
Fosters an environment where customer service is a priority by believing in and practicing The Experience
Center Operations
• Manages applicable administrative departments, including direct supervision of department leads
• Assists Operations Manager with operational and growth initiatives, meetings with Senior Management, and budgeting
• Implements strategic initiatives for the market
• Assists with monitoring management reports to ensure associate productivity and quality of service on a regular basis
• Monitors staffing levels and scheduling, including overtime, to ensure adherence to the budget
• Assists in the maintenance of up-to-date and accurate database functions on all current and potential referring physicians
• Coordinates patient relations, ensuring a high quality of patient service is delivered
Staff Management
• Manages overall staffing levels for adequate center coverage at all times
• Prioritizes the job flow of administrative associates
• Ensures comprehensive knowledge of company policies and procedures for administrative associates
• Initiates and participates in staff performance evaluations, compensation and development of associates including performance improvement plans, disciplinary actions and/or terminations
• Leads regular staff meetings and employee one-on-ones
• Ensures the staff functions as a team
• Acts as liaison between technologists and the patients waiting for exams, relays messages regarding scanner status and other clinic information
• Creates and updates center's information manuals as needed
• Participates in hiring and onboarding of administrative staff
Registration, Medical Records, Scheduling & Insurance
• Assists in greeting, checking-in patients scheduled for imaging services and payment processing as needed
• Assists front office in answering phones, scheduling patient examinations and pre-certification of exams with patients' insurance company according to existing company policy as appropriate and applicable
• Communicates with chief technologist(s) and radiologist(s) on scheduling matters
(5%) Completes additional tasks and projects as assigned
Dental Office Manager
Office manager job in Aberdeen, WA
Job Description
Join Our Team as an Operation Manager!
Do you love working with kids and teens? Are you passionate about making dental visits fun and stress-free? If so, we want YOU to be part of our team at Harbor Kids Dental and Family Orthodontics in Aberdeen!
At Harbor Kids Dental and Family, we create smiles that last a lifetime by making every visit a Kidsperience! We're on the lookout for a reliable, energetic, and compassionate Operations Manager who thrives in a team-oriented environment and is committed to providing outstanding care to our kiddos and their caregivers.
Why Join Us?
Make a Difference: Be a part of a team that helps kiddos develop lifelong healthy habits.
Supportive & Fun Team: Work in an environment where teamwork, positivity, and making a difference are at the heart of what we do.
Competitive Pay & Perks: Enjoy a flexible schedule, full-time hours, and a benefits package that includes:
Medical, Dental & Vision Insurance
401K
Paid Time Off & Holiday Pay
Bonus Opportunities
Company-Paid Continuing Education
Referral Bonus Program
Who We're Looking For:
Someone who loves working with kids and creating a positive experience.
A dependable, detail-oriented team player with a strong work ethic.
A difference-maker who is eager to learn and grow.
Requirements:
Minimum of 3-5 years of management experience is required.
A minimum of 3 years dental experience required.
Working knowledge of clinical operations.
Proficiency in dental software (Denticon highly preferred) and Microsoft office required.
Payroll processing experience is a plus!
Exceptional organization skills!
A Typical Day as an Operations Manager:
Managing the operations workflow daily, weekly, and monthly
Ensure office is scheduled with confirmed patience
Maintaining appropriate staffing levels
Ensuring smooth patient flow and maintaining a kid-friendly environment.
Develop, coach, and inspire other team members to grow
Schedule:
8+-hour shifts
Occasional Saturday work
Occasional travel to surrounding offices as needed
Daytime hours - No nights!
Availability to respond to patient issues outside normal work hours (within reason)
Some Saturday work as needed
Be Part of Something Bigger!
Lone Peak Dental Group is a leading pediatric specialty Dental Support Organization (DSO) with over 76 offices across 15 states. Founded in 2003, we are committed to serving underserved communities and ensuring all children receive the dental care they deserve. Our mission, “Creating healthy habits that last a lifetime,” is at the heart of everything we do.
YOU are the key to creating a welcoming, engaging, and exceptional experience for every kiddo. If you're ready to bring smiles and make a lasting impact, we can't wait to meet you!
Apply today and become a Difference Maker!
Lone Peak Dental Group is proud to be an equal-opportunity employer and an E-Verify employer.
Office Services Manager Trainee
Office manager job in Portland, OR
Welcome to ARO! Administrative Resource Options (ARO) is a leading international outsourcing firm specializing in office services management. We are a privately held, certified woman owned business and have a presence in 28 states nationwide as well as 4 provinces in Canada. Our services include copy/print, mail and package handling, reception, printer/copier fleet management, and office supply management.
We offer a full complement of employee benefits including medical, dental, life and 401(k) with employer match. We also offer some unique benefits such as paid time off for charity work (Charity Leave) and Donate for Life organ donor recognition. We are celebrating our 25th year in business and planning for continued growth.
ARO is not a temp or staffing agency. This is a Full Time opportunity
Job Description
• Basic mail service and or copy/print shop support
• Expected to handle a variety of office services including reception and filing
• Willing to move from site to site to provide coverage for employees who are out sick or have scheduled time off
• Ability to adapt to varying office environments based upon our Customers business
• Provide superior level of customer service to existing and prospective clients
• Must be able to work full time, flexible shift dependent upon our Clients requirements
• Provide assistance and/or solutions to client questions and problems
• Regular and reliable attendance, punctuality and a flexible mind set are a must
• Perform other related duties as assigned
• Willingness to gain the business knowledge that will help lead to be promoted to a Site Lead/Manager as we continue to grow our business
• This position requires travel to all sites within an assigned territory. ARO highly recommends that you have access to reliable transportation in order to meet the travel requirement of the job. Be aware that in some cases, ARO sites may be in locations not accessible by public transportation. If lack of transportation would prevent you from traveling to one or more sites for which you are responsible, please do not apply for this position.
Qualifications
Required Candidate Skills:
Ability to multitask
Working knowledge of email, excel and internet explorer
Independent worker
Impeccable customer service
Ability to lift 50 lbs
Must have reliable transportation
Desirable Candidate Skills:
Willing to obtain the skills required to be promoted to a site lead/manager as our business continues to grow
Previous Management experience preferred, but is not mandatory
Additional Information
Company Overview
Every day ARO earns the trust of a diverse and progressive body of clients who recognize our strong commitment to:
Accessibility:
At ARO we believe that true accessibility comes with engagement. We are constantly reaching out and traveling to client sites to make sure all bases are touched on. Our
Engaged Communication Commitment
backs our work ethic. Constant proactive communication and being readily available for clients and employees across the country is pivotal to our success.
Results:
With ARO your return on investment will not disappoint. As an employee owned company, our resources go into our employees rather than into sprawling campuses or other overhead expenses that may not directly benefit you. ARO's core business is and always has been on-site facilities management and its close monitoring through a comprehensive reporting structure. This assures you will experience palpable results in service quality as well as in ROI. Ask about our No Risk Guarantee!
Objectivity:
Many of our competitors are publicly held software or hardware manufacturers and/or distributors. They are quota-based and are held accountable to their investor's interests. At ARO our primary goal is customer service and relationships: we monitor clients' changing requirements and long-term vision to drive proactive and cooperative solutions. We engage our hardware, software and services partners proactively when a client needs it, not when a financial quarter is ending.
Office Manager
Office manager job in Salem, OR
Agility Robotics is a pioneer. Our robot, Digit, is the first to be sold into workplaces across the globe. Our team is differentiated by its expertise in imagining, engineering, and delivering robots with advanced mobility, dexterity, intelligence, and efficiency -- robots specifically designed to work alongside people, in spaces built for people. Every day, we break through engineering challenges and invent new solutions and capabilities that will one day make robots commonplace and approachable. This work is our passion and our responsibility: our mission is to make businesses more productive and people's lives more fulfilling.
About the Work:
As site Office Manager, you'll be tasked with several office duties which have a direct impact on our employee and guest experience. This includes:
Greeting and assisting employees, visitors, and vendors
Answering phone calls and promptly responding to voicemails
Accurately processing/distributing incoming and outgoing mail and packages
Providing support with conference room scheduling, setup and coordination
Planning, ordering and stocking office supplies, snacks, food, and drinks for office/break areas.
Coordinate and manage on-site employee lunches and company events, including ordering, setting up, serving, and cleanup
Directly assisting new employees onboarding, including answering questions, desk setup, and assisting with the overall first day experience
Providing support for management, staff and office administrators as needed
Maintain and update staff seating chart
Ensuring documents are appropriately managed (e.g.: stored, scanned, shredded, etc.)
Manage and maintain badge access system, including creating badges
Manage and maintain security camera system and vendor relationship
Manage and maintain building entrance systems
Manage janitorial staff ensuring janitorial contracts are being fulfilled, follow up and resolve any issues
Ensuring office and kitchen equipment are maintained or repaired if needed
Promptly report facility or safety concerns to management
Drive to other local sites when need arises
About You:
High school diploma or certificate required, associate's degree strongly preferred
Highly customer-oriented, possessing a positive and helpful attitude to all employees
Demonstrates consistent dependability, punctuality and follow-through
Self-starter, and ability to work independently and collaborate well with others
Strong level of computer literacy and experience using Google Suite or MS 365
Exhibit strong positive written and verbal communication skills
Ability to be flexible and adaptable within a dynamic environment
Exhibit a high level of personal integrity, judgment, and discretion
Good critical thinking and problem-solving skills
Able to lift to 30lbs safely
Have valid driver's license and transportation
Preferred:
Previous experience as an Office Manager or lead role in an office environment with 100 or more staff
Experience with budgeting and asset tracking
Purchasing and managing outside services and contractors
Event planning experience
Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job as this is subject to change at any time with or without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give such instructions or assignments.
Work Environment & Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions.
While performing the duties of this job, the employee routinely is required to sit; talk and hear; use hands to touch, feel, handle, push/pull and move objects; see details of objects that are less than a few feet away; see differences between colors, shades, and brightness. The employee is occasionally required to stand, walk and move around the office; stoop, kneel, crouch, twist, crawl, reach, and stretch.
Full-time Employees are eligible for Benefits:
401(k) Plan: Includes a 6% company match.
Equity: Company stock options.
Insurance Coverage: 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees.
Benefit Start Date: Eligible for benefits on your first day of employment.
Well-Being Support: Employee Assistance Program (EAP).
Time Off:
Exempt Employees: Flexible, unlimited PTO and 10 company holidays, including a winter shutdown.
Non-Exempt Employees: 10 vacation days, paid sick leave, and 10 company holidays, including a winter shutdown, annually.
On-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations.
Parental Leave: Generous paid parental leave programs.
Work Environment: A culture that supports flexible work arrangements.
Growth Opportunities: Professional development and tuition reimbursement programs.
Relocation Assistance: Provided for eligible roles.
All of our roles are U.S.-based. Applicants must have current authorization to work in the United States.
Agility Robotics is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits unlawful discriminatory practices, including harassment. Therefore, it is the policy of Agility Robotics to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Agility Robotics prohibits any such discrimination or harassment.
Agility Robotics does not accept unsolicited referrals from third-party recruiting agencies. We prioritize direct applicants and encourage all qualified candidates to apply directly through our careers page. If you are represented by a third party, your application may not be considered. To ensure full consideration, please apply directly.
Apply Now: ***************************
Dental Office Manager - Mill Creek Family Dentistry
Office manager job in Mill Creek, WA
Mill Creek Family Dentistry is looking for an experienced Dental Office Manager to join their team. The primary role of the Office Manager is to partner with Practice Administrators and Practice Partners to run a financially viable dental office. This position will be the first point of contact for our patients and will set the tone for their experience. They maintain productive schedules, insurance coordination, and collections. Pay range for this position is $75k-$85k, depending on experience.
Key responsibilities
· Model the ethics, values and culture of the office and Mosaic Dental Collective.
· Participate in the training of new team members.
· Implement company policies and procedures.
· Managing insurance claims.
· Daily posting of insurance payments and accounts receivable quickly and accurately.
· Manage office finances and expenses.
· Ensure compliance with company policies as well as State, Federal, and other regulatory bodies.
Work Schedule: Mon- Fri 7am-4pm
Requirements
Benefits
· Competitive salary based on experience and qualifications
· Comprehensive benefits package including medical, dental, and vision coverage.
· Retirement savings plan (401k) with employer match for eligible employees
Qualifications:
High school diploma or general education degree (GED) or equivalent
Minimum 2 year's dental office experience, with 3+ years preferred
Excellent organizational skills
Excellent interpersonal communication skills
Patient advocate; empathetic, adaptable, and ethical
Ability to multitask effectively
Proficient in Microsoft Office
Proficient in Open Dental software
·
Dental Office Manager - Mill Creek Family Dentistry
Office manager job in Mill Creek, WA
Mill Creek Family Dentistry is looking for an experienced Dental Office Manager to join their team. The primary role of the Office Manager is to partner with Practice Administrators and Practice Partners to run a financially viable dental office. This position will be the first point of contact for our patients and will set the tone for their experience. They maintain productive schedules, insurance coordination, and collections. Pay range for this position is $75k-$85k, depending on experience.
Key responsibilities
* Model the ethics, values and culture of the office and Mosaic Dental Collective.
* Participate in the training of new team members.
* Implement company policies and procedures.
* Managing insurance claims.
* Daily posting of insurance payments and accounts receivable quickly and accurately.
* Manage office finances and expenses.
* Ensure compliance with company policies as well as State, Federal, and other regulatory bodies.
Work Schedule: Mon- Fri 7am-4pm
Requirements
Benefits
* Competitive salary based on experience and qualifications
* Comprehensive benefits package including medical, dental, and vision coverage.
* Retirement savings plan (401k) with employer match for eligible employees
Qualifications:
* High school diploma or general education degree (GED) or equivalent
* Minimum 2 year's dental office experience, with 3+ years preferred
* Excellent organizational skills
* Excellent interpersonal communication skills
* Patient advocate; empathetic, adaptable, and ethical
* Ability to multitask effectively
* Proficient in Microsoft Office
* Proficient in Open Dental software
*
Dental Office Manager
Office manager job in Portland, OR
If you want to further your career with an incredible team centered dental office, then look no further!
Our practice is seeking a top-notch, high energy Dental Office Manager to join our team. Our goal is to provide quality patient care and helping patients to enjoy their dental experience. That's where you come in! We need a manager who can:
• Answer phones, schedule efficiently, and create and present treatment plans
• Work with insurances and provide financial arrangements for increased case acceptance
• Maintain a friendly, warm and clean environment for patients and their families
• Lead, motivate and supervise the team
• Assist in dental team development
• Maintain office flow, punctuality and productivity
We offer:
• Competitive Pay
• Paid Time Off (PTO) and Paid Holidays
Please send your resume today for immediate review. We look forward to hearing from you!
Dental Office Manager
Office manager job in Portland, OR
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Dental insurance
Health insurance
Paid time off
About Us North Tabor Dental is a patient-centered dental practice dedicated to providing high-quality care in a friendly, professional environment. We are seeking an experienced and motivated Dental Office Manager to lead our administrative team and support the smooth, efficient operation of our practice.
Position Summary
The Dental Office Manager oversees daily operations, ensures excellent patient experiences, manages staff schedules and performance, and supports the financial health of the practice. The ideal candidate is a strong communicator, organized, and experienced in dental or medical office management.
Responsibilities
Oversee front desk operations, scheduling, and patient flow
Manage and mentor administrative staff; assist with hiring and training
Ensure accurate patient billing, insurance verification, and claims processing
Monitor key performance metrics and support practice growth goals
Maintain compliance with HIPAA, OSHA, and other regulatory guidelines
Handle patient concerns with professionalism and empathy
Collaborate with the dentist(s) to optimize daily workflows
Maintain office inventory and coordinate ordering of supplies
Manage payroll and support financial reporting as needed
Qualifications
23+ years of experience as a Dental Office Manager or similar healthcare leadership role
Strong knowledge of dental terminology, procedures, and insurance systems
Proficiency in Dentrix dental management software
Excellent communication, leadership, and problem-solving skills
Ability to multitask, prioritize, and maintain organization in a fast-paced environment
High school diploma required; associate or bachelors degree preferred
Benefits
Competitive pay (based on experience)
Health, dental, and/or vision benefits
Paid time off and holidays
Retirement plan options
Opportunities for continuing education
Supportive and team-oriented work environment
NorthStar OTP Front Office Manager - Vancouver WA
Office manager job in Vancouver, WA
Front Office Manager DEPARTMENT: Health and Human Services (HHS) Opioid Treatment Program (OTP) STATUS: hourly, fulltime WAGE RANGE: $33.40 - $40.10 per hour * If you are an American Indian/Alaska Native and/or a Veteran and would like this to be considered preference in hiring, please upload documentation with your resume and cover letter. Acceptable documentation includes Tribal Enrollment card, a letter from your Tribe stating your enrollment, or BIA 4432 and/or DD214.*
Position Overview:
We think that the Front Office Manager is the most important role at NorthStar. You will be the first impression of our clinic for patients and their families, and that interaction sets the tone for the patient experience. This position requires patience, enthusiasm, attention to detail, and the ability to be empathetic when patients aren't at their best. We are believers in teamwork and our work environment is dynamic, so be prepared to jump into new situations and learn new skills. We are looking for someone who is passionate about changing lives for the better-and creating an organized filing system.
Primary Duties:
* Report directly to Clinic Director.
* Supervise the work of the front and back office teams and direct, delegate and assist as needed.
* Report any Human Resource matters or concerns to the Clinic Director and document via statements or incident reports as needed/ required.
* Coordinate tours/ special events inc. hospitality and arrangements.
* Coordinate in clinic special events for patients and staff (e.g. holiday decorations & event, staff celebrations, etc.)
* Coordinate patient recognitions, chips/ tokens, progress milestones, celebrations and graduation certificates.
* Oversee clinic inventory, supply and supply ordering.
* Be the face of the clinic to all patients and visitors, acting as a receptionist.
* Answer calls politely and professionally. Refer calls to appropriate staff or take messages.
* Perform patient registration functions, including entering referral data, income verification, and insurance data, and ensure data remains up to date over time.
* Schedule new and returning patients with appropriate staff. Record patient attendance, "no shows," and cancellations.
* Maintain clinic staffing logs, daily reports and schedule staff as required.
* Enter ancillary charges and/or any other charges for patients seen in their clinical area.
* Collect patient fees, maintain records of fees due and collected and provide receipts.
* Keep Clinic Director informed of fee status.
* Provide data for insurance billings or other third-party billings, and complete individual cash-paying patient billings.
* Create, generate, and interpret EHR and other accounts receivable reports that will
* result in a more effective billing and receivables process.
* Demonstrate ability to problem-solve challenging insurance claim situations as they arise (denials, secondary insurance, out-of-network) and report findings back to Clinic Director.
* Obtain patient financial information.
* Verify and coordinate benefits.
* Assemble patient files with necessary paperwork for billing.
* Photocopy and file documents.
* Label and prepare urine test bottles and prepare specimens for mailing or courier pick-up. Re-order supplies when shipment is depleted.
* Responsible for health and safety monthly site drills. Will follow the health and safety protocol for monthly onsite inspections and safety (emergency test) drills.
* Report any facility and janitorial issues to the appropriate party
* Provide input and implement policies in reducing system-wide inefficiencies and redundancies in billing procedures.
* Ensure adequate cross-training of positional duties to other supporting staff.
* Enter ancillary charges and/or any other charges for patients seen in their clinical area.
* Compile patient and clinic reports, including statistical data, from existing records as requested by Clinic Director.
* Run errands as needed - Post Office, office supply store, etc.
* Perform back-up clerical, receptionist, and communication functions for the clinic as required.
* Provide back up coverage as needed as a dispenser and nursing coverage as needed (e.g. collection of patients vitals, rooming patients, reading TB tests, etc.).
* Maintain cleanliness and supplies in the waiting room.
* Other:
* Maintain office tidiness as needed.
* Contribute, along with other staff, to coffee-making.
* Help set up audio-visual equipment as needed.
* Maintain a supply of NorthStar promotional materials.
* Alert Clinic Director or other staff to problems.
* Assume a rotation on the weekend schedule as needed.
Minimum Requirements:
* High School diploma or equivalent (bachelor's degree preferred).
* Basic knowledge of office skills (e.g., filing, answering telephone, scheduling appointments, data entry, etc.).
* Demonstrated computer skills (e.g., MS Word, Excel, PowerPoint, and Access). Must type 50 WPM.
* Language: English & Spanish (Spanish is not required but is highly desired).
* Ability to develop proficiency with EHR program.
* Demonstrated ability to interface with clinical and administrative staff.
* Ability to work the hours and days required by position, including daily 5:30 am start times.
* Ability to provide health and TB clearance.
* Must pass background check and urine drug screen.
Skills & Abilities:
* Passion for working with people, even on tough days.
* Ability to treat each individual like they are the only person in the room.
* Good listener.
* Welcoming of differences and diversity.
* Ability to work independently and also to thrive as part of a team.
* Ability to take direction and receive constructive feedback.
* Power to stay calm, focused, and kind in stressful situations.
* Organized and detail oriented.
* Reliable.
* Flexibility, versatility, and willingness to jump into new situations and challenges.
* Humility.
* Willingness to share your opinion.
* Courage to stand up for your convictions.
* Ability to help create a safe environment for patients and staff.
Tribal preference in accordance with Cowlitz Indian Tribe Code and CIT Employee Policies and Procedures Handbook shall apply to all positions. All positions are required to adhere to CITs established safety policies regarding vaccine requirements and personal protective equipment (PPE).
Background Investigation Requirements:
* Pre-employment drug screen.
* Reference checks, education and employment verification.
* Federal, state, and/or tribal criminal history and sanction checks.
* Has not been found guilty of, charged with, received a deferred sentence, received a conditional discharge of, or entered a plea of not contest to, or entered a plea of guilty to any one felony or misdemeanor crimes of violence, sexual assault, molestation, exploitation or sexual contact; prostitution; or crimes committed against person(s) or children.
Physical Demands:
While performing the duties of this job, the employee regularly is required to stand; walk; sit; stop, kneel, bend, or crouch; use hands to manipulate, touch, or grasp objects and materials and type on a keyboard; reach with hands and arms; and perform repetitive tasks. Sufficient clarity of speech and hearing abilities to discern verbal instructions and communicate effectively in person and via telephone. The employee occasionally is required to lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment:
Work is performed in an office and clinical setting. Employee may be exposed to unpleasant odors, bodily fluids, and infectious disease and frequent exposure to dust, fumes, airborne particles and/or allergens. Situations occur where PPE (personal protective equipment) is needed. Work may involve working with hostile, violent or offensive individuals. Overnight travel, weekend, and/or evening work is occasionally required. Tight time constraints and multiple demands are common.
Oxford Suites Jantzen Beach - Front Office Manager
Office manager job in Portland, OR
At Oxford Collection of Hotels, we don't just provide jobs-we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.
We're looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we'd love to meet you.
What We Offer:
Competitive pay and performance-based incentives
Medical, dental, and vision coverage for peace of mind
401(k) with profit sharing to invest in your future
Generous paid time off so you can recharge
Exclusive discounts at our properties-because you deserve great getaways, too!
Ongoing training, leadership development, and career growth opportunities
Ready to be part of something exceptional? Apply today and let's create memorable guest experiences together!
As a Front Desk Manager at Oxford, you will provide strong leadership, training, and motivation for the front desk team while ensuring smooth daily operations and adherence to company policies. You will oversee guest relations, resolve concerns with professionalism, and collaborate with other departments to create seamless and memorable experiences. Your role includes supervising front desk staff, managing schedules, upholding cleanliness and sanitation standards, and maintaining a high level of service excellence. Through your leadership, you will drive team performance, optimize front desk operations, and contribute to guest satisfaction and hotel success.
ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.
Guest Relations (50%):
Register guests, verify registration details, and manage key control
Respond to guest inquiries, special requests, and concerns, ensuring optimal levels of guest satisfaction and repeat business
Resolve customer complications and complaints by conducting thorough research and determining effective solutions, authorizing revenue allowances only after other alternatives have been offered
Remain available to guests at all times and communicate frequently with housekeeping, maintenance, and bistro staff
Solicit guest feedback and take corrective action to solve deficiencies
Ensure accurate room inventory management, report any guest incidents to management, and maintain up-to-date availability information in the reservations system.
Coordinate with various departments (housekeeping, maintenance, food and beverage) to ensure smooth operations and guest satisfaction
Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
Perform all tasks in compliance with federal, state, local, requirements and Oxford Collection of hotels safety standards and security procedures. Maintain integrity, confidentiality, and sensitivity when working with both internal and external clients & guests. Report any maintenance issues to the supervisor or General Manager.
Administration (20%):
Supervise and evaluate the performance of Front Desk Agents and supervisors, providing training, guidance
Make recommendations on performance and discipline as needed
Implement company programs and supervise daily front desk operations to comply with SOPs, maximize revenues, and motivate team members
Reports any guest incidents to property management team
Manage time and attendance records, including scheduling, ensuring compliance with company policies and addressing any discrepancies
Leadership & Supervision (20%):
Serve as a role model for clerks and other employees
Obtain sales leads for the sales department and support other hotel functions as needed
Train and mentor front desk staff, providing performance evaluations and resolving problems through open communication
Make decisions based on experience and good judgment, adapting approaches as needed to accommodate unusual situations
Maintain integrity, confidentiality, and sensitivity when working with both internal and external clients and guests
Other (10%):
Works with front desk staff to ensure that the hotel meets cleanliness and sanitation standards
Complete a daily activity log with pertinent shift information for co-workers and leadership team
Adhere to attendance policies and maintain regular availability for scheduled shifts
May participate in the drivers program or other hotel-related duties as assigned
Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.
CORE SKILLS AND VALUES:
Company Character - Supports company vision and values
Customer Service - Understands and meets the needs of customers
Decision Making - Capably makes decisions on business acumen and intuition
Detail Orientation - Is accurate with details and numbers
Professional Appearance - Presents a professional and polished look
Team Orientation - Works cooperatively with others, establisher rapport, and is organizationally sensitive
Time Management - Produces excellent results despite time restraints
PREFFERED EDUCATION & EXPERIENCE
High School Diploma or GED preferred
2+ years of Manager experience preferred
Hospitality / hotel work experience preferred
JOB REQUIREMENTS
Food handler's license and liquor server permits as required by state law (or ability to obtain)
Proof of eligibility to work in the United States
Reliable transportation to and from work
Ability to work a flexible schedule including evening, weekends and holidays
Reliable and consistent attendance
PHYSICAL REQUIREMENTS
Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
Must be able to climb stairs both inside and outside in a variety of weather conditions
Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
All offers are contingent on pre-employment screening.
Auto-ApplyDental Office Manager
Office manager job in Eugene, OR
Job Description
Sage Dental Wellness is a new biologic dental practice in Eugene Oregon that is growing quickly. We are looking to add an experienced Dental Office Manager to our work family, who is passionate about oral health and the whole body approach to dentistry, believes in healthy living, is kind, reliable and has an excellent work ethic and communication skills.
Our ideal candidate is an experienced dental office manager who is looking for a career as a key administrative professional, who is responsible for ensuring the smooth and efficient operation of a dental practice. Teaching skills are needed to help train the team and help support the practice. This position requires working closely with our professional team through excellent communication to help you best represent our practice vision and philosophy.
One should possess excellent organizational skills, leadership abilities, and a deep understanding of dental office workflows to maintain productivity and enhance patient satisfaction. One must have financial management skills, such as billing and insurance claims. You will need a good understanding of how to productively and efficiently schedule patient appointments so no patient is waiting and to minimize production down times as well as collect deposits and payments where computer and billing skills are required.
This position requires the following:
1. Leadership and Team Management Skills- Help with team member interviews, hiring, reviews, questions, schedules and motivate the team to build a community that works in harmony. Have the ability to recognize and a willingness to take initiative to complete or reassign tasks that may be overwhelming a team member to help maintain balance of team job duties and responsibilities. Under strained situation this may require you to chair side assist, clean, sterilize, turn rooms over if no other person is available. Hold the team accountable to assigned job duties ensuring follow-through and implement office policies and procedures. Have the ability to adopt to changes as the practice grows, being open to new policies, procedures and protocols. Be willing to be the change maker when you see areas that need improvement once discussed with doctor and agreed to implement. This position requires "Walking the Floor", interacting with the team, takes the pulse of the organization and assesses status and needs of their team.
2. Organizational Skills- Keeping files and supplies organized, running team, safety and compliance meetings that are logged and referenced and keeping records of office compliance and maintenance schedules so everything runs smoothly. Be in charge of all HIPAA, OSHA, CPR, and any other regulatory standards. Have the ability to multi-task not loosing focus on the task at hand while managing multiple operations. Work in a timely manner, not leaving patients or team members waiting longer than needed for requests/answers.
3. Communication Skills- Work closely with the doctor in a professional manner, to maintain clear and consistent communication on a daily basis or as needed outside of patient treatment times to help facilitate the practice vision and philosophy. Keep clear records of requested tasks/job assignments delegated to you and follow-up with doctor when completed to insure follow through. Be accountable for your actions demonstrating thoughtfulness for the practice, patients and team in the decisions you make. Must have the ability to resolve patient and team member concerns, build trust amongst the team and patients.
4. Financial Management Skills- Solid understanding of how to schedule for productivity and efficiency. Ability to understand patient insurances billing, finances, and payment plans. Ensure we are collecting for all deposits and treatment so there are no outstanding balances when run end of day report. Knowledge of insurance processes is critical in helping facilitate reimbursement to patient and support patient relations. Run reports catching and correcting any errors. Monitor and report office performance metrics to owner that may require additional follow-up or changes in policies.
5. Knowledge of Dental Software and Technology- A strong technology background is required as this is a very high tech practice/position and being able to manage the technology is a daily operation. Proficiency in computer skills is a must as well as good written communication skills. This position will make forms, documents, slide presentations and spreadsheets for better patient and team communication. Strong proficiency in using our dental office management software so you can help others in the office who have questions, attending software trainings on a regular basis for updates will be required. Having a good grasp of our practice management software and familiarity with technology streamlines tasks like appointment scheduling, patient record keeping , treatment planning/presenting and billing. You will also need to understand how to best maximize the software for reviews, reports, recare and patient communication.
6. Coordinate Marketing Initiatives- Promote the dental practice in the community to help attract new patients. Have the ability to work with social media helping to educate and share online about our practice. Attend events in the community as they arise, educating and effectively communicating our practice philosophy and unique services.
This position offers a nice work environment with a supportive team, competitive compensation, fully vested 401k with profit sharing, paid vacation, dental an health benefits.
We request 3 years minimum dental office manger experience and past experience as an assistant or hygienist is ideal. Please send us your resume and any additional information you feel will help us learn more about you.
Sincerely,
Sage Dental Wellness and Team
Front Office Manager
Office manager job in Portland, OR
Why us?
The Bidwell Hotel and High Horse Restaurant + Bar is seeking a Front Office Manager to join our team in serving associates & guests with creativity and passion. The ideal candidate will be energized by the idea of providing outstanding service to our guests and stellar support to our hourly associates.
The Bidwell is a luxury hotel in downtown Portland offering guests easy access to the city's shopping, dining, and top attractions. Those seeking a quintessentially Portland flavor enjoy our hip High Horse Restaurant and Bar featuring an elevated selection of regionally inspired food and drinks. When a relaxing oasis is the destination, our exclusive M Club Lounge is the perfect spacious yet cozy refuge. Groups are served with VIP status in our event space, and private dining room. Our staff is tuned in to discover how we can personalize the guest experience to put The Bidwell and High Horse Restaurant + Bar among great memories shared and repeated.
Job Overview
Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to inquiries regarding hotel information and guest concerns. Supervise the daily operations of the Guest Services personnel; promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.
Responsibilities
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts ensuring the guests are satisfied.
Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room rates, increase occupancy and revenue.
Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up to provide guests with timely and efficient service.
Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintain a friendly, cheerful and courteous demeanor at all times.
Perform other duties as assigned, requested or deemed necessary by management.
Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate.
Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.
Coordinate and supervise the activities and foster good relations with our valet service, taxi services, and the Airport Connection to provide the maximum level of quality service.
Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.
Greet guests, offer assistance with check-in/check-out, deliver laundry and store luggage.
Provide guest transportation as required by hotel's standard operating procedures.
Order all supplies and maintain inventory control minimizing unnecessary expenses.
Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
Provide weekly schedule for all Front Office Associates, posted by 3pm on Friday.
Responsible for covering/finding replacements for call-offs.
Ensure proper communication to subordinates on all hotel activities in a way that insures that guest needs are being met in a timely fashion.
Ensures all new hires are aware of all aspects of the hotel.
Ensure all associates are properly trained on Fosse along with all other systems/procedures that will help them provide our guests with quality service. Make sure all Front Desk Associates are SSM trained.
Provide motivation to the department.
Ensure all Front Office Associate duties are completed daily (checklists, call back log, guest request log, wake-up log, etc…)
Provide assistance to other employees and departments to contribute to the best overall performance of the department and hotel.
Ensure the front desk is represented at each Safety Committee Meeting.
Participates in Hotel MOD program
Qualifications
Education/Formal Training
High School diploma or equivalent
Experience
Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.
Knowledge/Skills
Must have total understanding of all hotel front office procedures.
Requires working knowledge of guest services and hotel services, policies or operations. Working knowledge is generally learned on-the-job.
Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must be fluent in oral and written English.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to read written forms of communication and monochrome computer screen.
Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
Work inside 95%Material/Equipment Used
Prolonged standing at indoor, thermostatically climate-controlled workstation.
Benefits
$50 discounted Tri-Met monthly pass
Drastically reduced hotel rates for you and your friends & family at Marriott Hotels
Sage Restaurant Concepts discounts (The Original Dinerant, Departure, Urban Farmer)
Unlimited paid time off
Paid Sick Time
Paid Holidays
Medical, Vision & Dental Insurance
Complimentary Parking at Hotel Garage
Referral Bonus Eligible
Auto-ApplyDigital Customer Engagement Manager
Office manager job in Washington
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
We're looking for an experienced Digital Customer Engagement Manager to join our Customer Experience team and lead the strategic design and execution of automated digital customer journeys that deliver exceptional customer experiences. This role is focused on helping our state/payer-sponsored homecare provider customers successfully adopt the HHAeXchange platform and realize its full value throughout every stage of their lifecycle. In this role, you will own digital engagement programs that drive provider activation and result in measurable adoption of our platform, aligned with defined milestones and strategic goals.
You'll create scalable one-to-many engagement programs-including automated onboarding and adoption workflows, in-app experiences, targeted email campaigns, in-person events, office hours and webinars-that guide providers from initial onboarding through sustained platform use. Your work will be data-driven and outcome-oriented, with a strong emphasis on delivering the right message at the right time to drive action and reduce friction. Success will be measured in provider activation, platform adoption targets, and customer sentiment (i.e. NPS, CSAT).
Success in this role requires deep understanding of the customer journey, from implementation to long-term engagement. You'll collaborate cross-functionally with teams such as Payer Customer Success, Implementation, Sales & Marketing, Technical Support, Customer Training, Internal Enablement, and Product. You'll also leverage tools like Pendo, Salesforce, and HubSpot to orchestrate and optimize digital touchpoints that scale customer success.This role follows HHAeXchange's hybrid work model, with an expectation to report to an HHAeXchange office if located within commuting distance (typically 3 days/week), unless business needs dictate otherwise.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
We are seeking candidates located in New York City, Minneapolis, or DC metro areas.Essential Job Duties
Own the digital customer engagement strategy and execution for providers participating in state or payer-sponsored EVV programs, ensuring seamless progression through onboarding, adoption, and value realization.
Design and execute automated customer journeys: drive the end-to-end digital experience (email, in-app messaging, webinars, and resource hubs, etc.) to drive platform adoption and deliver value to the right user/customer at the right time in their journey based on customer segmentation and lifecycle stage. Continuously optimize based on performance insights.
Lead a cross-functional governance cadence for digital engagement across Payer CSMs, Payer Implementation, TCC, Marketing, and Product to support optimizing digital experiences and ensuring consistent, coordinated communication throughout the provider journey. Define and own the digital communications calendar by state/payer.
Partner with Product to drive feature adoption from our sponsored provider segment via Pendo/in-app.
Measure & Optimize - Own KPI framework & reporting (activation, adoption, NPS/CSAT) for sponsored providers and publish a quarterly scorecard. Use data-driven insights to iterate and improve campaign strategies, always keeping the customer experience at the center.
Ensure compliance across State/Payer contracts: ensure all communications and digital programs align with contractual requirements across state programs. Deliver accurate, timely, and consistent messaging across every state/payer program rollout.
Serve as subject matter expert on activation and adoption championing best practices and mentioning partners across communications, enablement and customer experience
Other Job Duties
Other duties as assigned by supervisor or HHAeXchange leader
Travel Requirements
Travel up to 10%, including overnight travel
Required Education, Experience, Certifications and Skills
Bachelor's degree or equivalent experience in communications, marketing, or related field.
5+ years of experience in digital engagement strategy or customer communications and customer success/engagement roles.
Experience leading enterprise-scale digital programs across segments; strong analytical acumen (turning data into experience design changes).
Proven experience working with a scaling portfolio of customers, automating customer experiences, and driving adoption and value outcomes.
Proven ability to influence senior stakeholders in a matrixed org; budget/vendor management a plus
Direct experience in the home care industry, with an understanding of the agency/provider perspective preferred
Experience coordinating across multiple internal departments to deliver cohesive customer engagement strategies.
Familiarity with state-sponsored healthcare programs or other regulated environments is highly preferred.
Proven ability to manage customer-facing communications, including product releases, market updates, incident/crisis communications, creation of webinars, and landing pages.
Strong writing, editing, and messaging skills with the ability to translate complex concepts into customer-friendly language.
Skilled in leveraging platforms such as Pendo, HubSpot, and other customer engagement tools to design and deliver campaigns that drive adoption and engagement.
Familiarity with segmentation strategies for targeting communications.
Strong organizational and project management skills with the ability to handle multiple priorities.
Excellent verbal and written communication skills; able to influence and collaborate with cross-functional stakeholders.
Calm under pressure, with the ability to deliver clear, transparent communication during incidents.
Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role.
The base salary range for this US-based, full-time, and exempt position is $110,000 - $120,000 not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
Auto-ApplyHotel Front Office Manager
Office manager job in North Bend, OR
We are looking for a Front Desk Supervisor to lead and manage the front desk operations of our hotel. The ideal candidate will be responsible for overseeing a team of front desk staff, greeting guests, addressing guest inquiries and complaints, and ensuring a professional lobby environment. Strong leadership, time management, organizational, and communication skills are essential.
Compensation: $19 -$21
Key Responsibilities:
Led and trained front desk staff, and managed shift schedules.
Process guest check-ins, confirm reservations, assign rooms, and issue room keys.
Handle confidential guest information with integrity.
Resolve guest complaints and requests in a friendly, professional manner.
Ensure the lobby and common areas are clean and welcoming.
Manage cash drawer contents and transactions during shifts.
Coordinate with Housekeeping/Maintenance to ensure room readiness.
Process payments (cash, debit, credit) and check-outs, resolving any charges.
Generate daily reports (arrivals, departures, special requests) and ensure accuracy.
Supervise staff performance and complete performance reviews.
Assist guests with directions and information about the property and local areas.
Perform administrative duties such as filing and updating records.
Ensure all front desk activities (bookings, appointments, calls, emails) are handled efficiently.
Complete other duties as assigned.
Requirements:
Minimum 2 years of hospitality experience.
Minimum 2 years of front desk experience.
At least 1 year of supervisory experience, preferably in hospitality.
Proficiency in Windows OS and company-approved spreadsheets and word processing.
Strong verbal and written communication skills.
Ability to handle guest complaints and resolve issues promptly.
Ability to manage time effectively in high-pressure situations.
High school diploma or equivalent.
Physical Demands:
Regularly required to walk, stand, and use hands to reach.
Frequently required to stoop, kneel, crouch, or crawl.
Must be able to lift and move up to 50 pounds occasionally.
Auto-ApplyFront Office Manager - Centennial
Office manager job in Spokane, WA
Property Description
The Centennial Hotel is a premier hotel nestled in the heart of downtown Spokane, offering a dynamic and thriving work environment for those seeking a fulfilling career in hospitality. As a job applicant, joining the team at The Centennial Hotel means being part of a renowned property known for its elegant design, exceptional service, and prime location in the vibrant city of Spokane. The hotel offers a range of employment opportunities, from guest services to food and beverage, events, and more, providing a diverse and rewarding career path. The Centennial Hotel is committed to creating a culture that values teamwork, professionalism, and outstanding guest experiences. Employees can expect to work in a welcoming and inclusive environment, where they can showcase their skills, grow their career, and be part of a team that delivers exceptional service to guests. Joining the team at The Centennial Hotel presents a unique opportunity to be part of a distinguished hotel that is a pillar of the Spokane hospitality industry.
Overview
The Front Office Manager must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Ensure all members of the Front Office staff, including new hires, are trained to meet standards of each component. Empower staff to deliver exceptional customer service, meeting or exceeding budgeted profit and margin of the department. Prepare annual departmental budget that accurately reflects the hotel's operations plan. Manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce.
Qualifications
· College level reasoning, math, and language skills.
· Two years prior departmental management experience in front office or related disciplines.
· Time management and negotiation skills.
· Ability to manage and lead each discipline of the department independently.
· Ability to manage according to employment and Innkeeper laws of the jurisdiction.
· Prior cash handling experience necessary.
· Ability to communicate effectively with the public and other employees.
· Read, write and speak English fluently.
· Computer experience required.
· No employee will pose a direct threat to the health/safety of self or others.
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Salary Range USD $55,000.00 - USD $60,000.00 /Yr.
Auto-ApplyHotel Front Office Manager
Office manager job in Beaverton, OR
REQUIREMENTS:
Previous hotel front desk experience is required, along with lead or supervisor responsibilities. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.
Prior hotel management experience preferred.
JOB OVERVIEW - Front Office Manager:
Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Office Manager, you will be the first impression for our guests upon arrival and throughout their stay you will lead by example and champion the front desk staff to build lasting impressions and guest loyalty.
Our Story :
If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states.
We only have 3 rules at InnVentures. (We can teach you the rest!)
Rule #1 - Do everything you can for the customer!
Rule #2 - Bring a good attitude to work with you every day and take pride in your work!
Rule #3 - Have FUN!
WHY WORK AT ONE OF OUR HOTELS?
Fun, team-oriented environment
Full-time and part-time positions available to meet your needs
Great opportunities for growth
Community Involvement
Discounted hotel stays
Recognition and awards
Paid time off
BENEFITS:
We offer eligible employees a number of benefits to enhance their health and well-being:
Group insurance, including medical, dental, vision and company-paid life insurance
Paid time off including up to 80 hours vacation days, sick/ wellness leave and 8 holidays
Company-matched 401(k) plan
Bonus Plan
Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
Get paid daily with our Daily Pay Program!
A TYPICAL DAY:
Oversee hiring, training, coaching, mentoring and scheduling for the front office team.
Proactively garner relationships with long term and repeat guests to develop loyalty and maintain a high level of satisfaction.
Apply problem solving skills to resolve guest issues to their satisfaction.
Supervise ordering and inventory for front office supplies within a set budget.
Handle continuous requests in a fast-paced environment by coordinating with other departments to ensure all guest requests are met.
Ensure all front desk checklists and procedures are followed and review daily work to confirm it is error-free.
Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
Support the goals of the hotel through teamwork and collaboration with all departments.
POTENTIAL CAREER PATH:
Operations Manager or Sales Manager - Assistant General Manager
InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
Auto-ApplyFront Office Manager-Courtyard by Marriott- Springfield
Office manager job in Springfield, OR
Job Details Courtyard by Marriott Springfield - Springfield, OR Full Time None $42000.00 - $46000.00 Salary/year Any AnyDescription
Unlock Your Potential at Merete! Ready for a change? Merete offers more than just a job; we provide a steppingstone to your future. With us, you'll tackle exciting challenges and grow. See which positions are open and apply today.
We offer
Competitive Pay
Flexible Scheduling
Career Development / Advancement Opportunities
Paid Time Off
Health Benefits
Travel Industry Discounts
At Merete, we are committed to establishing a supportive and welcoming workplace environment where bias is acknowledged and overcome and where all associates feel welcomed and supported. We value and develop people from all backgrounds and, experiences, leading us to better serve our guests, associates, and community.
Merete is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.
FRONT OFFICE MANAGER
Associates are paid weekly!
SUMMARY
Effectively manage the overall operations of the Front Desk. Ensure all Front Desk Agents are properly trained in guest service, safety, and Front Desk operation procedures.
ESSENTIAL FUNCTIONS
Select, train, supervise, develop, schedule, discipline, and counsel team members according to hotel policies and procedures.
Follow predictive scheduling laws and regulations.
Conduct performance appraisals.
Demonstrate positive leadership characteristics that inspire team members to meet or exceed standards.
Apply the company handbook and employment and labor laws in a fair and equitable manner.
Monitor payroll hours and reports.
Completes reports paperwork (e.g., forecasts, budgets, action plans). Ensure that objectives of sales, costs, profits, guest satisfaction, and associate performance are met.
Attends, as well as schedules and conduct departmental meetings.
Keeps work area neat and organized.
Reports all unsafe working conditions immediately.
Assures property operation meets audit standards.
Regular and reliable attendance and punctuality are essential functions of this position.
Treating others with respect and behaving in a manner that is positive, productive and encourages teamwork at all times is an essential function of this job.
PHYSICAL DESCRIPTION
Constantly standing at the Front Desk on tile or carpet.
Constant repetitive motions of stooping (bending at the waist), twisting (knees, waist and neck), and crouching (bending at the knees).
Lifting, carrying average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
Pushing/pulling average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
WORKING CONDITIONS
Exposed to computers, telephones, fluorescent lighting and office/lobby noise.
May involve exposure to fumes, chemicals, vibrations, humidity, cold, heat, dust, crowds and noise.
Must adhere to Company safety standards and procedures.
SUCCESS FACTORS
Effective time management (e.g., planning prioritizing, delegating, directing)
Effective communication both verbal and written with associates, guests, and members of management.
Demonstrate initiative, integrity, and business professionalism.
Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.
Ensure prompt and courteous service to guests to ensure all guest experiences are superior.
Meets or exceeds productivity standards.
Follow all safety procedures.
Qualifications
Prior customer service experience necessary.
Experience working with computers and operating keyboards.
Prior cash handling experience necessary.
Supervisory experience preferable.
May require a valid driver's license with acceptable driving record.
Must pass criminal background check.